Customer Reviews for U-Haul Moving & Storage of Notre Dame
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

You welcome and thank you for everything you doing ❤️ 💖 💗 💕

Évaluation :

5

I was very happy with this facility.

Évaluation :

5

Great staff Fantastic Mgr.

Évaluation :

5

They’re PRO!

Évaluation :

5

Great manager Very helpful Staff very personable No extra or hidden charges Very customer friendly Fast in and out Definitely recommend

Évaluation :

4

Super friendly and helpful

Évaluation :

1

Found mice in my storage unit was disgusting

Évaluation :

2

When booking, I was not informed of some of the important particulars, such as the fact that there were no staff on site and that I would need to register etc. at another location. This confusion cost me a certain amount of time and effort, making the unloading of my rental truck more time-consuming and stressful than it would otherwise have been.

Évaluation :

1

This is not how I expected this facility to be and I also needed 24hr access

Évaluation :

3

The 1st lady I spoke to at the desk was kind of mean nd made these difficult but this lady the next day was nice

Évaluation :

5

Wow, what an amazing team you have at this facility. The manager at this location was quick and kind. I will recommend this location to other people.

Évaluation :

1

Krista is rude, unprofessional, and argumentative. She made what should have been a less than 10min interaction an hour+ . She invited other customers into a dispute and allowed the environment in the store to become hostile.

Évaluation :

1

There was rodent droppings in the corner of the unit when I went to move in. So I did not move my things in.

Évaluation :

3

I'm only giving three stars because while the move in was somewhat easy, there was no bigger dollys when we got there and all of a sudden they appeared but as did some questionable looking people after our third trip down suddenly they had stuff on their cart, they also had a giant bowl of keys and we're trying them in several locks, they were wearing gloves and looked homeless. The guy asked me if I needed help and how I was accessing the upstairs. I was told there would be a security guard from 12-4 am yet didn't see anyone but those people. While I understand that mice happen it was very disheartening to see and smell the trap in the unit I rented, that being said also nothing keeping possible critters and creepy crawlies from entering my unit as the top is totally open. The space is bigger than I initially thought, fit all my stuff but again now I have the fear of storage and possible critters and mice. The staff that assisted me in obtaining the truck and storage unit however were awesome and super helpful with the questions I had and they met my needs without hesitation.

Évaluation :

5

Best storage experience I've had. Easy access, well lit, drinking fountain and washroom was nice touch. Move out was really slick

Évaluation :

4

Very happy with everything. A bit pricey for the size of my locker. Other than the price being very high I was happy with everything

Évaluation :

4

On site personnel would be an asset.

Évaluation :

5

The gentleman that was helping us at the location on century Street on Saturday, July 29 was very helpful friendly courteous happy go Lucky very good customer service skills. He recommended the same unit just at another location and it was cheaper due to the fact that there was no staff on site, it was $40 cheaper so I didn't mind driving distance. I would highly recommend choosing U-Haul for self storage. Please pass the message along that the gentleman that helped us was awesome. He was at the century and Winnipeg Manitoba. It's good to know that my stuff will be taken care of in my storage unit. The faculty was also clean. My only recommendation would be to have more carts flatbeds with wheels. There was only one that I could see, and I was using it and a gentleman was waiting for it so I would maybe add a fee more

Évaluation :

5

Thanks for following up! A great experience, an awesome facility, even having a large amount of heavy stuff with a storage space in the basement was very easily managed. I did get slightly caught off guard by the 10:00 p.m. night time closed date when the signage on the building says 24-hour access. Also, I understand that to have a fast service freight elevator, it has to close quickly, but there should be some way to hold the door open when filling the large elevator with larger loads of smaller items. Thanks for a great experience! I really appreciate it.

Évaluation :

5

Nice loading area, clean building.

Évaluation :

5

Very helpful, understanding employees. Did a great job

Évaluation :

5

Very nice to deal with

Évaluation :

1

First, get the move out date right, then I’ll explain the horrible experience with an out-to-lunch manager, Krista — horrible at customer service, she threatened a lien, sent a letter to my reference without even contacting me, and all in spite of me moving out on time!

Évaluation :

1

We have been faithful customers for at least 2 years. The last interaction was terrible. There was some confusion as to the transfer of storage locker versus moving out a storage locker. We are not familiar with your terms. Very upset at having to pay $236 for an empty locker. This is a deal breaker for us for sure. The manager first said she would compensate the charge then later said she cannot do anything for us because the date has passed, and if we don't want to pay we don't have to, but for sure they will send it to collections. She was very rude and condescending. We advise if workers have stress or issues in their personal lives, to leave them at home. Don't come to work and take it out on customers. Don't answer the phone if you cannot handle speaking to customers. Nothing she was saying made sense. In the last 18 months or so, we have rented trucks more than 6 times, and had more than 3 storage lockers. We were trying to move our two 15x20 storage lockers from pockit storage to Uhaul but didn't have time to do that. No bills, notices or emails were sent to us because the office had entered the wrong email address. We were not given any information about this and we were going with previous information we had, which was wrong and outdated according to the manager (because your guys say it up as a new move rather than a transfer, which again we don't know anything about) as customers. Will not use U-Haul ever again.

Évaluation :

1

there was water dripping from above and all my boxes were wet, then it was difficult to make claims for my wet items.

Évaluation :

1

Had paid for a locker that I was denied access to for discriminatory management and poor management

Évaluation :

5

The manager, Krista, delivered excellent service!

Évaluation :

1

My family is devastated after a huge financial loss after storing my entire belongings in U-Haul. My unit got broken into and vandalized by damage and theft 7 hours after moving in. NO cameras caught anything. NO alarms went off. NO police were called from the video monitoring that was advertised. I am out thousands of dollars and irreplaceable items from passed away family members. Perhaps U-Haul would consider a refund to help make up for our devastating losses. I can never get my father's tool box back. And ALL the parts for our beds etc were also in there so currently we have no beds and many other things.

Évaluation :

5

Thank you to a great manager who always took the time to assist me when I had problems. This made it easier and more comfortable to do business at this location.

Évaluation :

1

Supposed to be 24/7 access it was not. Had to bring a flashlight so I could see in my unit. Left my stuff for a couple months came back to it completely covered in mouse poop

Évaluation :

3

I was given an already occupied unit and had to wait to be assigned another vacant one. Also the alarm system in the building continued to ring when I opened my storage unit, so annoying and loud. However no one came to the facility while it was ringing, which was in the evening. Perhaps when I was assigned another unit the system wasn't updated?

Évaluation :

4

Need to maintain lock storage unit sales held by costomers. First 2 out of 3 lockers I was issued was taken by another customer. I personally had to walk around warehouse to confirm which locker was actually available. This should not be the responsibility of customer but the uhaul staff to confirm which lockers was actually available.

Évaluation :

1

The facility was excellent. It was very easy to access and check in / check out was a breeze. However, my over all experience was very disappointing. I rented a UHaul truck to move my items to and from storage. When I initially arranged the storage unit I was unable to process the "free month storage rental" promotion. I contacted the general manager on May 27th and was assured this promotion would be applied to my June payment, which did not happen. I contacted the general manager again on June 27th when the payment was processed but to date have not received a response. I moved my items out of storage on August 19th.

Évaluation :

1

I had to go back and forth and leave items that where gone when I came back

Évaluation :

5

Very happy with my experience here overall. Loved the carts for moving in and out, the accessibility and affordability as well. Easy to book a unit, helpful and informative staff available by phone. Only reason I'm moving out is because I've moved to a home with a large basement for storage. Will definitely think of UHaul again if I ever need a storage unit. I will also recommend this facility to anyone I know in need of storage. I use UHaul for all my moving and storage needs.

Évaluation :

1

Needed the date changed rom aug 8 to august 1. wouldn't let me. I have rooms 2320 and 2322 and now there's another storage room for me. Probably at an additional cost. Now only gives me a week free not a month. And you can't get a hold of anyone there. Been 2 days and not 1 person has responded

Évaluation :

2

It is in no way climate controlled

Évaluation :

3

The lock off of my locker was cut off. They had told me on end of May but I told them I was moving in July so can I please just leave it so I didn't have to buy a new lock. When I went to go and start my move, no one had text or left a message saying, by the way we asked you to remove your lock and you didn't, we have replaced it. Had I had at least a couple days notice my move could've gone a little bit smoother.

Évaluation :

5

The online check-in process was very quick and easy. The facility was very clean and easy to navigate.

Évaluation :

2

Definitely had mice in building which made it into our storage unit. Staff were always friendly but didnt resolve issues when they were brought up. In the course of 6 months there were multiple times i was unable to enter the building.

Évaluation :

5

MUSKAAN ASSOCIATE WAS GREAT

Évaluation :

5

The web site/app to close out the storage unit expected several photographs of the unit but I was only able to upload one photo. Also, there were many (paint?) chips all over my unit from the ceiling in assuming. It was also required to sweep out my unit but I could not find a broom, dust pan or a garbage to empty it in. I found a wide floor broom on the main floor and used that but had no where to clean up those chips. Anyway, that's it

Évaluation :

4

The only item preventing from a fully positive experience was the presence of mice/feces in the storage unit. The presence of traps suggests it's an ongoing challenge. Was a good service otherwise.

Évaluation :

2

Absolutely will NEVER use UHaul again. My storage unit was broken into and contents stolen within 24 hours of moving it in. UHaul's cameras do nothing and catch nothing. No police called. Zero protection for your stuff. Thieves freely walk in and out of building. U-Haul doe NOT tell you to get your own private insurance. So ya may as well lock your stuff in an old shed somewhere.

Évaluation :

5

Everything went smooth. 😊👍

Évaluation :

5

This place is great and i like the loading ramp is the same height as the uhaul trucks so make off loading simple

Évaluation :

1

I reserved a unit online and got the wrong unit for what I needed. Then I was sent to several other uhauls with the same situation. After about three hours I was forced to rent a unit that was to big for what I needed at 60 above quoted price. But I will say that ryaan the person helping Me went out of his way to get me a unit.

Évaluation :

3

The family and staff was great, although the unit was over ran with mice, which had eaten through the side of and build nest inside my new , 3 month old 2000 dollar sectional couch. I called and advised the staff and learnt that I had no insurence coverage for this.

Évaluation :

1

My storage was broken into and I was left with damaged furniture and stolen property

Évaluation :

5

Super clean and secure. Staff were incredibly helpful and patient as I moved in and leaned the keyless system. Have already recommended this spot to folks.

Évaluation :

4

I have deal with uhaul a few times and over all they have been an excellent company to deal with But I Did not like no office or staff on site . At notre dame location or The need to enter a code with every move . 1) enter code to let the building know your there. Second enter code to open door . Three enter code in elevator Unit had 30 days free but I was never comfortable going and it turned out we did not need it in the end. But again front office staff , Truck rental above average service

Évaluation :

1

You guys screwed up our free month then gave us a new free month then tried to charge us for 2 months when we weren't even starting to have to pay it and then you auctioned off our s*** for 70 f****** dollars so our experience is f****** sad

Évaluation :

5

A little expensive for me and I wish I had 24 hours access. All of the rest is good.

Évaluation :

1

I reserved a storage unit and paid for it, when i went to the unit it was locked and occupied by another tennant. Getting this issue resolved took about 2 hours. Very dissatisfied with the service uhaul has given.

Évaluation :

5

Some garbage appeared in the 2nd hand portion the last week of my stay but otherwise everything was awet.

Évaluation :

2

staff were great, helpful. but the app was so awful. for example, i booked a truck at 5pm one evening, and the app wouldn't show my truck reservation. this led me to wait on hold for 40 minutes, and have to waste another 25 minutes to get the truck. so it took 1 hour of my reservation time away. my storage locker was only available til 10pm that night, and i was unable to get to the storage locker before 10pm for my final trip. so this wasted hour made me have to pay for another truck a different day. this never would have happened if the app worked properly. so i wasted another day of moving and at least $100 because of the terrible app. please fix that app.

Évaluation :

5

I realize this is a newer facility so the signage hadn't been installed in the basement yet which made it a little bit of a search to find the unit, only other difficultly we had was initially trying to operate the security key pads for access and the elevator. We were able to contact the after hours phone number and the woman (Krista I believe) was very helpful and knowledgeable. Overall, very happy and will continue to choose Uhaul for my moving and storage needs.

Évaluation :

4

The only thing that I didn't like was that there was no light in my locker. The facility lights up as you walk down the corridors but aside from the light that came through the doorway my unit didn't have light.

Évaluation :

1

Staff were friendly and helpful; however, to have a simple question answered, you cannot get helpful responses by phone or chat because the staff are not local. Staff member on phone was not able to tell me if the facility had an elevator, for instance. Also, after renting and paying for unit that morning in person at local office, when movers arrived at the separate storage location where supposed units were rented to us, the units were locked off with locks and not accessible. Nobody answered the intercom help call either. Movers found some empty units and started moving items in while I went back to office location (a car drive away) to sort out. I was initially told to go ahead and continue into the vacant units and then told that UHaul couldn't rent them to me because they were already assigned. All this while movers were on-site charging $140 per hour at the storage location were "on hold". Eventually, the rental clerk did persevere and sorted it out but this was very stressful on an already stressful day. He remained calm and collected as he resolved the situation. That being said, I have to ask, how did this happen in the first place? What are the checks and balances in place when dealing with off-site storage locations from the office? This was an exceptionally frustrating experience and therefore I would not recommend. I am also nervous about how the rest of this experience will play out. In the end, I hope that my feedback helps UHaul improve its services.

Évaluation :

5

Excellent

Évaluation :

1

I went to the office on McPhillips st first. I told the employee I had a reservation on the first floor because my items will be heavy and all items will be on pallets. He was friendly. I told him I want a space close to the door so that I don't need to move the items very far to decrease the risks of damaging the floor. Also, I told him to confirm that if there's no space available on the first floor, please make sure the elevation is strong enough to hold my 2500 lbs pallet. Then he called and confirmed. I was waiting there for about half an hour. We confirmed everything. After that, I went to the storage to check the status. I found the storage has a lock on it. So I went back to the office again. But the lady there was very rude and tell me I cannot use first floor, I cannot use elevator, I cannot use loading ramp, if the already damaged wood floor got damaged again, I have to pay for it. What's the meaning of the confirmation from yesterday? So I decided to cancel my booking. She told me she can only refund me the money for the storage but not for the lock even though the lock has not being used.

Évaluation :

5

The one thing that I have a problem with is that I was given a storage size too big. Two units. The boxes in the smaller storage locker would fit in the larger one. Did not need the smaller one. An unnecessary charge that I paid only because I thought I needed it. It was definitely a wrong estimation. Better luck next time. Other than that my experience was very good. Merci.

Évaluation :

5

Thanks Krista!

Évaluation :

1

Too much mice droppings in the storage unit,unfortunately I didn't take it and it caused a series of events that I had to patiently wait for until it was resolved. Eventually,everything worked out well.

Évaluation :

2

I was told that U-haul does not pro-rate the cost, after leaving on the 6th, with almost 3 weeks left on my rental. I also found it to be expensive.

Évaluation :

1

I RENTED A STORAGE UNIT AT NOTRE DAME IN WINNIPEG AND WAS ASSURED THE LOCK WOULD BE INSIDE THE UNIT. THE UNIT WAS LOCKED WHEN MY MOVERS ARRIVED. I HAD TO FIND ALTERNATE STORAGE FACILITIES AT 1600 HOURS ON A FRIDAY AS NO OTHER UNIT WAS MADE AVAILABLE BY THE UHAUL REP. I PAID FOR A UNIT THAT I COULD NOT ACCESS. I PUT IN A COMPLAINT TO CUSTOMER SERVICE CANCELLED THE UNIT AND ASKED THEM TO CANCEL ANY FURTHER PAYMENTS. I WENT ONTO WEBSITE TODAY AND ACCOUNT WAS STILL ACTIVE. I REQUESTED ACCOUNT CANCELLED FEB 25/22 AND I SENT AN EMAIL IN MARCH TO ENSURE NO PAYMENT WOULD BE TAKEN FROM THE CARD ON FILE. ACCOUNT IS STILL ACTIVE. PLEASE CANCEL ACCOUNT AND RESERVATION.

Évaluation :

5

Tyler Rey was extremely helpful. Kudos to him and Melissa as well.

Évaluation :

1

Dirty mice visibly running around had to call district manager to put soap and toilet paper in washroom. Actual feces on toilet and once pictures were forwarded to Ryan Pearson the washroom was cleaned up. Got reminder our bill was due even after we cleared out locker. Calls are all forwarded to an outsourced call centre in the U.S. and if your loading after a certain time your locked out of building until 7am next day with NO LOCAL HELP!

Évaluation :

1

I went to the unit to move my contents out. The storage facility I was renting from was under construction. There was building material all over my content Left my contents in storage for someone to take a look. I tried to get a hold of the manager for 2 weeks. Left numerous messages and received no response. I was out with family and called I was asked to please hold by the manager sitting on hold for 45 minutes had my son drive to the location while still on hold. Walked into the building to show that I was still on hold and know one knew what to say. Finally able to speak to the manager in person I received nothing but excuses as to why I was never called back. Showed the pictures of my contents and was told there was nothing that could be done because I didn't take the insurance on the unit at I assumed would be for fire/water. Not for construction issues. She did comp me a month for the unit to only show up there to remove my contents to be locked out and to receive numerous emails and letters stating that I Owed money Absolutely a horrible experience and customer service

Évaluation :

5

The management and staff were very helpful !!!

Évaluation :

4

I personally am not in winnipeg movers moved me in bit said it was a nice storage unit

Évaluation :

5

Manager is pleasent and helpful

Évaluation :

2

Booked a room, showed up with a uhaul truck load of my stuff, and the room they booked for me was taken. Had to spend 45 minutes on hold to get a new room, and by that time, half my helpers left. Ended up spending an extra two hours moving then anticipated. Uhaul did absolutely nothing about this major inconvenience.

Évaluation :

2

The Notre Dame facility has no staff present. We were locked out and the wait time to call was over an hour. The people who work at McPhillips are excellent, but you need more staff.

Évaluation :

3

I was made to drive 3 times back and fourth, Agent's on century were very helpful. They told us after returning the trailer we even qualify for a month rental . Reservations were made and was told to go to Uhaul on McPhillips. McPhillips agent lady mentioned there is no available space. Drove back to century. She managed making a call the the director and said we go back there. Each time we go there is line. She was able to help and pointed out the storage was Notre dame. We went to Notre dame and access was not properly done went back and then finally had access. The only reason I have to comment was the lady agent on the location was unprofessional and impolite. I understand the nature of the business, she just have learn how to deal with customers. Thank you for the space

Évaluation :

2

Unit was advertised as a 10ftx10ft but the was a large 10inch×10inch wooden post In the corner making approximately a 2ft square from floor to ceiling unusable. While I am still getting g charged for the full 10ftx10ft price I did not receive a unit that size

Évaluation :

5

Very satisfied with the service

Évaluation :

5

I was impressed with the services and the moving boxes i bought. The only thing i had issues with was the lock. I wasnt given any and was not told i should get one. Thank God i met a nice guy who gave us from his spare lock.

Évaluation :

5

Everything went smoothly.

Évaluation :

5

By far the best storage facility i have ever used, I give it 10 stars out of 5! Like the best, seriously they throw in a lock too and were beyond convinent you guys deserve an award your system is by far the best, user friendly, great price, and safe, a flawless system.⭐️⭐️⭐️⭐️⭐️❤️❤️❤️❤️😃😃😃😃😃😃😃⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I RECOMMEND THIS PLACE 💯%

Évaluation :

4

I need to give permission to the male who has been handling the entire move in to the storage unit. Jay has my permission to access the facility and storage unit completely 100 %. Please update the information to my file asap, please and thanks.

Évaluation :

5

Overall it was great with the storage. The only thing was how inconvenient that we couldn't acces the garage doors or the sliding doors. when we were moving in and out. But i understand it was being fix and it just happen that when we move in to the storage they were renovating it until we moved out. So we ended up using the small doors with the stairs. But that was in the range of 6months, renovation was too long.

Évaluation :

5

Very good service

Évaluation :

1

Disaster from beginning. Rented a locker at one location. Arrived there and was told they don't have a room for me. Sent on goose chase to another location. Went to the new location and there was a metal set of stairs we had to go up to unload they a single man door that could not be propped open for bigger thing like couch or love seat. Construction going on has to maneuver around workers. Left at end of the month as per contract on June 30. Could not get a hold of anyone at uhaul. Even tried all the help buttons none of which worked. Finally in July 2 got a hold of someone who told me I cannot check out without a worker present. Continued to revive bills and threatening letters. I called uhaul repeatedly and they assured me they would take care of it. Letters kept coming 2-3 a day. Went in to the location to speak in person. Woman there snapped I told you to wait. Today is October 23. I am still getting calls and letters and emails. Will NOT rent storage again and hope no one else does. Too much stress in already stressful time.

Évaluation :

2

Hello - Please know that while we (myself and my partner) arrived at our destination on time, the vehicle was absurdly massive (20' when we asked for a 10'), and the charges associated to our final destination were absolutely absurd. Unfortunately, we went looking for a reasonably priced / sized vehicle to drive the Southern route through the Kootenays, there was NO 10' one-way vehicle in a 7 hour radius of the Okanagan. (Simply, look at our account to see the changes.) Further, we had an emotionless representative who answered our call in Arizona's customer service offer who was more interested in cross-selling us a free storage unit than going as far as simply recording our email address properly for a response. As a result, we had him mis-quote our rate at nearly $300 less than what we were charged, and left waiting nearly 2 hours for a call response, before having to call back for another 56 minute wait on (advertising) hold for an update. In addition, all said and done, we were forced to take a 2-hour bus ride to the town which had our "upgrade" vehicle... which undoubtedly ended up costing significantly more in gas (due to the reduced MPG). Finally, following all of this stress inconvenience, the vehicle that was waiting for us was found to be at a small (hidden) 'tire and brake' business location, which certainly DID NOT follow the company's protocol regarding the information about fuel. * * When we arrived at our destination, we personally witnessed the (professional) agent (who assisted with our return) inform four separate people of the exact way in which to return their vehicles with the sufficient amount of gas... ... we on the other hand, returned the vehicle with a FULL tank of gas (an extra $126 charge), without knowing that the fuel was to be return at a (1/4) quarter tank. Needless to say, if we went looking for a cost-effective solution to transportation (as stated), that additional $126 charge came out of our food budget. We have the affiliated 'tire and brake' company to thank for that, I guess. Thanks. Anyway, I have no idea whether there are ways to receive 'compassionate compensation' for these circumstances, but during a time when people are hardly leaving their homes, we have left $126 of our food budget in a 20' UHaul truck. Please respond, as we look forward to hearing from you: Tyler.AshtonSim@gmail.com (Tyler) -

Évaluation :

5

Moving in was easy, with good access via the ramp, but moving out was a lot more challenging with the construction. There was no ramp access so everything had to be lugged down the stairs. Once the upgrades are done it will be a premier facility.