Customer Reviews for U-Haul Moving & Storage of Oak Hill

Évaluation :

5

When I picked up up the van, the furniture dolly was not in the van as confirmed. I had to make a second trip to retrieve it.

Évaluation :

5

S.O.

Évaluation :

5

It was good and I like the place it was a good People working there.

Évaluation :

4

I will rent rent again

Évaluation :

5

The uhaul facility provided outstanding service and exceptional security. The staff very complimentary to my needs and services. I recommend this location to all family, friends, and veterans. Great place

Évaluation :

5

Keep hiring great employees and offering top service ,easy rental experience. Merci.

Évaluation :

5

Excellent

Évaluation :

4

Excellent customer services

Évaluation :

5

Better check in I was lost and didn't know if I did it correctly

Évaluation :

4

Location is right by 295 highway and it was a little cluttered because the office location is small. But the associate was extremely helpful in locating my unit. I saw the cameras that keeps constant eyes on the area and that was nice. But the vehicle parked around for storage should have some pressure washing on them. I have not moved in yet because of storms currently, but will soon.

Évaluation :

3

Not charge $325 because the van got stuck. I Dodge Ram, single cab pick up truck pulled me out because I was stuck in a pot hole at 11pm. Thanks but no thanks. I'll be going elsewhere next time.

Évaluation :

5

Keep up the good work

Évaluation :

5

Jessica was Amazing!!!

Évaluation :

5

The staff is great !

Évaluation :

5

lock box issues but overall good experience

Évaluation :

5

Kyle Butler was awesome in assisting me in finding suitable storage solutions after all online attempts failed. He listened to me and went above and beyond to fix the situation. My husband recently passed away and he was sensitive to that fact and how important it was for me to get settled. Thank you. Kindness goes a long way. Although I wasn't able to secure a spot at his location, he reserved me up the street and they were just as kind.

Évaluation :

3

While the young lady managing place was excellent it was the BEFORE. I called uhaul, said I needed to pickup the van at 8am. We got to location at 8:10 and was told place didn't open till 9. Why in the world did the person making my reservation make it at a 9am open!! This hour delay prevented us from finishing. People making reservation need to LISTEN to their customer

Évaluation :

5

The owner was extremely helpful!

Évaluation :

5

Very helpful

Évaluation :

4

$500 for a 6 day rental of a van is a little expensive.

Évaluation :

1

Overpriced. I originally made a reservation online and when I got there they had given it away so I had to get a larger and more expensive unit. I had no choice but to take it as I was there with all of my things. Would not recommend this place.

Évaluation :

3

ROACHES from the top lining inside the truck while driving! Very disgusting!!! And HAZARDOUS! HIGHLY DISGUSTED! the staff was PERFECT! The truck was NOT! REFUND PLEASE!

Évaluation :

2

In the business units across from building C they had several different people in an out constantly an everytime the door opened it reeked of Marijuana

Évaluation :

5

Jessica was amazing. She was friendly and informative.

Évaluation :

1

They were rude and basically threatened me about the equipment I rather pay a company than use uhaul anymore

Évaluation :

4

The pick up truck's interior had a slight order of cigarette smoke

Évaluation :

5

The u-haul center we used all the staff there are so helpful so friendly they just could be no no words to explain how wonderful they made this easy for us

Évaluation :

5

In & out ❤️

Évaluation :

2

The second floor isles was very hot not kept cool at all. Numerous items got mold on it and had to be thrown away. It wasn't that way when I moved in. The prices were very high for the amount of space I had. Found a much cheaper price at Life storage.

Évaluation :

3

They do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.

Évaluation :

3

The elevator was down for several weeks which made it extremely difficult to move all my properties

Évaluation :

5

Excellent service à la clientèle. Easy and convenient process.

Évaluation :

3

Equipment should be checked in properly and timely upon return. The staff should be more knowledgeable regarding how to properly operate the systems they use to ensure customers are not continuously charged for equipment that has been returned. Also to avoid being transferred to multiple departments and spending countless hours on hold with customer service to fix their mistakes.

Évaluation :

4

Im in unit D 109. We was moving into the unit an found several house roaches un my unit.

Évaluation :

4

I already signed documents to auction my stuff last August 21 or 22, 2021.. I am satisfied with all the staff but can't continue for medical reason.. I appreciate your understanding.. Thank you..

Évaluation :

4

They didn't explain why the internet said 20 and I was charged 50

Évaluation :

5

I had money problems but hope I can rent again in the future if I have to

Évaluation :

3

The appearance from the street isn't inviting. There are only 4 or 5 parking spaces and if someone is getting propane then 2 of those are blocked. I rented my unit on the Uhaul app and it initially sent me to the incorrect address on 103rd st. They were very helpful, their facility clean and uncluttered. Had they had the size unit I needed I would have stayed there. They directed me to the to the correct address, I arrived and they were closed. One is open until 7:00 pm, one until 5:30 pm.

Évaluation :

1

you guys want too much information with a secondary and a cosigner and all that garbage. either you take credit cards or you don't. your competition doesn't give people this amount of grief when we're trying to give them money.

Évaluation :

2

I was charged a unauthorized cleaning fee without being notified. Although it was refunded after i contacted the office, I felt it was unprofessional. The representative stated that it was for a cleaning fee but the email stated that it was for rent, in which I had already moved out. Also, Uhaul reps are very hard to get on the phone.

Évaluation :

5

The 2 Girls at the Front Desk were the BEST!!!! Service was phenomenal, was able to get me into a storage in a timely manner to accommodate my needs. Went above and beyond!!!!!! Awesome staff.

Évaluation :

5

Everything about my experience with haul was positive. I stored my trailer for several months and any issue that came up the handle it pleasantly professionally quickly and it was like that with not just one but with every employee I came in contact with in the office and on the phone A+ 5 star service

Évaluation :

5

No comment, everyone is helpful

Évaluation :

5

Nothing else

Évaluation :

3

Thought I was renting a unit.

Évaluation :

1

I couldnt find space to park

Évaluation :

4

Very help full staff, they were great.

Évaluation :

3

Some of my things molded. I thought it was climate controlled. Hard to get them an the phone.

Évaluation :

5

Thank you Kyle! You were great!

Évaluation :

5

Nicole was pleasant, accommodating, professional, prompt and courteous. The check out and check in process was efficient and timely. I will remember this location for my future rental needs.

Évaluation :

5

The employees that I interacted with were very knowledgeable at their job, I was made to feel like I have always been there, very helpful. I recommend this U-Haul facility.

Évaluation :

2

no one would Answer the phone so I could make payments. Being a over road truck driver I could not take a chance loosing my stuff because no Customer service . If I could have made a payment by phone I would still be a customer

Évaluation :

5

Very helpful, will use again

Évaluation :

5

I was very pleased with the storage unit as well as the awesome customer service that the staff gave! Thank you all again!

Évaluation :

4

Staff very pleasant and the facility was near my home and the cost was reasonable for what I had.

Évaluation :

4

The truck that I was given was a nightmare! It was so loud, the check engine light was on and it sounded like the muffler had either fallen off or was about to. I ended up with a migraine. Being charged almost 80 for a crap truck that has clearly not been maintained, is outrageous. I will be removing my items from the storage unit soon and will not use this locations equipment.

Évaluation :

1

I had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren't any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn't climate controlled for more money (which they wouldn't price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.

Évaluation :

5

Nothing great staff and service

Évaluation :

5

I chose the wrong size unit the staff was very helpful finding me another unit im very grateful for that

Évaluation :

5

Love your beautiful 😻 staff’s that what you call team they all was Excellent that for the great 😊 service thanks a lot God Blessed 🥲 🙏

Évaluation :

5

Great place!!!!, staff very helpful

Évaluation :

4

Y'all need better access to after hours I couldn't get in my storage unit due to no access and it really wasn't that late in the night

Évaluation :

1

The truck was not in rentable condition. It had a horrible shake going down the interstate. I have video of how bad it was. The shake was so bad that it made me sick. Had to stop twice from being nauseous.

Évaluation :

1

This is the 2nd review I've left. I wouldn't recommend this location at all. The first storage unit I was assigned to, someone's things were occupying the space. I was offered another unit but had to pay $5 more because it was a drive-up. Just ridiculous.

Évaluation :

5

Thanks so much

Évaluation :

1

I was 1st given a storage unit that was in use. The 2nd storage unit I was given I was told I had to pay $5 extra because it was a drive up unit. The storage unit I ended up with, there were construction workers breaking the concrete and redoing it so we were in the way. Just terrible. Definitely wouldn't recommend this uhaul location.

Évaluation :

4

The csr was helpful and knowledgeable about the products but the discount didn't go through. I want my discount on one of my storages.

Évaluation :

5

They were great they helped after the online service would not go through and I couldn't get anybody on the phone to help

Évaluation :

5

No comments your staff was very professional

Évaluation :

5

The representative was informative and professional

Évaluation :

4

I tried on the day of my reservation to try to reconnect with U-Haul (general number) by phone: 1) first on hold 30 min. no connection with a representative 2) then on hold 45 min. no connection with a representative 3) I went on-line, created an account - result "this page does not exist" the communication with U-Haul is more than challenging anybody's patience, it is intolerable. I let the staff know about my experience. THAT PART is not recommendable of U-Haul, otherwise, renting and getting equipment, return etc was fine.

Évaluation :

5

Service is excellent! Great staff. Thanks Patricia Pratz

Évaluation :

5

They were very busy but my associate was pleasant and accommodating

Évaluation :

5

A Like this Location Because the personal is very friendly and Great Service

Évaluation :

4

It seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.

Évaluation :

4

Everybody was friendly and helpful. The storage unit was nice and clean. Thanks

Évaluation :

5

None overall great customer service

Évaluation :

5

I've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....

Évaluation :

5

Everything was organized clean and professional.

Évaluation :

5

The service at 7052 103rd Street Jacksonville FL was excellent!! I ran into extenuating circumstances after I rented their pick up truck and they went above and beyond to accommodate for my inconveniences. Thank you so much U-haul. I'm sure I'll be back 

Évaluation :

5

Everything was straight forward. An overall smooth transaction. Pleasure doing business.

Évaluation :

5

No complaints

Évaluation :

5

I received outstanding service

Évaluation :

2

Unprofessional management. Had to call corporate a few times. There were some good people at one that worked there. Just a terrible experience. Had a unit there for almost 5 years.

Évaluation :

5

Check in was smooth, quick and simple. Staff was informative and helpful.

Évaluation :

5

Employee was very courteous and professional, she made this a very easy experience.

Évaluation :

2

My reservation was transferred to another location but was never told to me. When I went to the other location they had not idea who I was. Dropping it off was just as painful. Locations do not speak with each other nor do they communicate with the guest about anything to do with their reservation . This was such a pain I will NOT be using U-Haul for future moves. Please fix these problems !

Évaluation :

5

It's easy and very nice! Highly recommend and it makes the whole moving process easier!

Évaluation :

2

At this location I did not feel safe leaving my car, as there was NO parking. The truck interior was filthy. The biggest problem was the check in process using my phone. I watched the video and it didn't have any mention of secondary proof of identification. When I gave my wife's phone number she didn't answer. Most people don't answer calls from numbers they don't know. Who carries their passport around or the other items they asked for. It ahould be made VERY CLEAR that you have to pay mileage on top of th $19.95. I will not use Uhaul again. Not because of the location but because of the way you do business and the online check in. Also when I made my reservation, it was at a different location than what I had selected. I guess because they might not have had what I requested. However, their was a location closer to me that had multiple trucks available. I almost forgot, the reason there was no parking was because some auto mechanic set up shop in one of your units in the front.

Évaluation :

5

If the vehicle smell like cigarette smoke, charge the customer... Not everyone smoke and the vehicle should not smell like it.... Hard to get smoke smell out of a vehicle...

Évaluation :

5

Nada

Évaluation :

5

Excited service well lit and clean with such professional and friendly staff

Évaluation :

5

The only issue I had concerns with. As a customer I strive to make sure I leave the facility clean where another customer can walk in with ease. With that said we as clients need a place to discard paper trash that we decided we don't need anymore. Im not talking about furniture. Other than that I give the 103rd a A+

Évaluation :

5

It was a pleasure dealing with Edward and Monika. They went above and beyond were sure to make it the best experience we could have hoped for. We will definitely use this location for any of our future moving or storage needs.

Évaluation :

5

Eduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!

Évaluation :

5

The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.

Évaluation :

5

U-Haul Moving & Storage Of Oak Hill has wonderful staff members and excellent customer service.

Évaluation :

5

I like the employees that work there they very kind and nice

Évaluation :

2

My car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.

Évaluation :

5

The service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She's clearly a professional! Merci!

Évaluation :

5

Manager was very helpful and quick and efficient!

Évaluation :

5

Excellent service.

Évaluation :

5

I loved my experience each time with U-Haul. Always affordable, friendly and convenient. As customers we are subject to changes in our personal lives but U-Haul is always there to help transport us through our next few steps! ⭐⭐⭐⭐⭐

Évaluation :

5

Mr & Mrs Pena made a stressful time more bearable. I especially appreciate the professional and kind demeanor of Mr. Pena at each interaction, albeit email, over the phone or in person. He always tried his best to explain and exceed our needs. Most of my interactions were handled by Mr. Pena, but both of them were truly helpful. When I initially rented, a mistake was made, but it was addressed satisfactorily. Thank you both for being so helpful and providing professional service! Ms. Johnson

Évaluation :

5

Husband and wife team do an awesome job! Excellent customer service skills and knowledge of their location!

Évaluation :

5

I've already recommended to other business associates we know of.

Évaluation :

5

Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.

Évaluation :

4

My furniture was stored for 7 years and it's just fine. I would recommend Uhaul to friends and family.

Évaluation :

5

The manager over this location is AMAZING!! I believe her name is Monica

Évaluation :

3

I was really disappointed that my storage rent kept going up! I think that is unfair to your customers especially when they have been loyal and nothing has changed about their unit!

Évaluation :

4

My overall experience was good. I have no complaints although I wasn't aware you had to pay for after hours access to the units. This should be addressed but was not a major issue. Just inconvenient.

Évaluation :

5

Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.

Évaluation :

3

Air controlled units are hot majority of the time

Évaluation :

5

Very helpful and nice folks to work with.

Évaluation :

4

The only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.

Évaluation :

4

Nice place

Évaluation :

5

Storage needs were met and will use them again if ever needed

Évaluation :

5

Staff was friendly and helpful

Évaluation :

5

Great management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.

Évaluation :

5

I will come back again if needed

Évaluation :

3

I wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to return

Évaluation :

3

Make sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.

Évaluation :

5

S.O.

Évaluation :

4

Clean and Friendly.

Évaluation :

4

Very clean and secure.

Évaluation :

5

The owner was very polite and courteous. Property was clean.....

Évaluation :

5

people were very friendly helpful

Évaluation :

5

All 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.

Évaluation :

5

Very good experience. Staff is great. Thanks!

Évaluation :

5

Really friendly staff! Very informative.

Évaluation :

3

Ii did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.

Évaluation :

1

We had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuff

Évaluation :

5

I received excellent service at this location.

Évaluation :

5

The truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.

Évaluation :

4

We had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust serv

Évaluation :

5

Everyone was friendly. Well secured. Clean.

Évaluation :

5

The staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Merci

Évaluation :

4

A really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.

Évaluation :

1

The unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.

Évaluation :

5

😀😀😀

Évaluation :

5

Very polite & friendly staff.

Évaluation :

5

Very helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrity

Évaluation :

5

The young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!

Évaluation :

1

I didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.

Évaluation :

4

Excellent staff and polite and knowledgeable. Thanks for your help.

Évaluation :

4

Have been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.

Évaluation :

1

My property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get sto

Évaluation :

5

Cordial and professinal staff, clean facilities. Would recommend.

Évaluation :

5

Good job

Évaluation :

5

Your employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!

Évaluation :

5

good experience