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Loved everything about this store
Quick and easy set up and check in. Answered my questions and very helpful in general.
Second time using this location and it has been hassle free and awesome. Quick in and out!
Easy process, great rate, wasn't able to pick much of a time frame with it being a local rental but it worked out, reserved for 5hrs and when they called to check on status of return told them it would be another 30 mins to unload the remaining items, they said ok and set drop off time for an hour later, which we had already had for at least 7..( no additional charges)
Used you guys twice. Will use you again if we need to. Nice friendly convenient
Waited outside at drop off location for a while as sign directed. No one came out so went in to let them know I was dropping off the trailer. I was surprised no one was wearing masks inside or out. Facility was well Supplied and they were friendly. I liked not needing to handle paperwork there.
It was all good. No suggestions
When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
Everything was very quick and easy. Very good service.
Extremely nice employees! Got the truck quickly and drop off a breeze after moving all day! Thank you!!
Perfect again
We left and it was snowing and got worse on the highway. The windshield wiper fell off on the highway during the storm. We had to stop 3-4 times to put it back on. There was no place to stop and call for help.
Excellent customer service!!'
Excellent experience with the friendly staff and truck rental. Easy and affordable!
Service and facilities at this location are outstanding. Would highly recommend it to others.
Disappointed on how i was charged for mileage
Awesome people great service
The after hours check in was terrible. I was unable to check my car in so I called customer service twice and both times was given the wrong number to check in over the phone. I continued to try to check in online for nearly an hour, but every time I tried to upload a photo it reloaded and I had to start over.
I reserved on line a 10 foot truck for a one way rental from FL to MO. When I showed up to get the truck it was a 15 foot truck that said it was aerodynamic to increase gas mileage. I got 8.7mpg for 1,000miles driving exclusively highways. What a joke. Therefore, I spent $250 on gas so Uhaul could get at 15foot truck to MO. I am requesting a gas refund of $250.
Checking out the dollie I rented was great. Return sucked. Worker came outside. Asked my last name and told me I was good to go. The next day the Uhaul O'Fallon. MO office called to ask if I returned the dollie. Bad business practice. Won't be back.
Very friendly & professional staff.
My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Not one employee, including the manager, was wearing a mask during either of my visits to the store. Sitting behind a Plexiglas barrier is not enough. I did not see any equipment sanitized, but fortunately I brought my own sanitizer wipes to clean the vehicle.
This facility was great from the time I made the reservation until I left with the trailer. I appreciate their service and attention to detail.
Can't think of anything that needs improvement
reserved a truck for a nine a.m. pickup was in and out in under five minutes
Top notch customer service and an excellent rental process!
Always a great experience! Everyone is very helpful.
Nothing
Great Customer Service!!
great service
Great experience
They said the tank was full as I processed it and after had left the location I sar it was closer to 3/4....likely cost me an extra 6 bucks so.not a huge deal, the employees were all nice.
Great customer service. Would highly recommend.
Perfect, uncomplicated experience!
Trailer was clean, staff very helpful after getting car loaded discovered the trailer brakes were not very good, appears some maintenance was needed, Told drop off center, they noticed brake fluid was low., The drop center was going to check Overall the experience rental went very well
Nothing. A great experience.
The staff at this location were very friendly and helpful. I had booked the moving truck online, and when I arrived to pick it up, they had it pulled around to the front within minutes. I appreciated the check-in process that was sent via text; it made checking the vehicle for any damages or concerns very easy. (P.S.- the truck I used did not have any damages) The interior of the cab and container part of the truck were very clean and everything worked as it was supposed to. We will definitely utilize this location again in the future when needed.
The cab of the truck was full of dog hair. It smelled like wet dog. I had to wipe the seats off before we sat down.
Vehicle was clean. Drivers door had to be slammed to ensure it closed properly. Drivers seat was hard to adjust forward, had to get one of the employees to help with it. He was very helpful.
Nothing
The staff at this facility was so nice! Great experience.
The associate I dealt with was very nice and accommodating.
Excellent service!! Love the workers!!! Joe is amazing!!!!
I thought everything went very well, I wouldn't change anything
Very helpful & efficient!!
Great location. Tell management that the Android App is hot garbage. Pictures were never uploaded, had to type inputs multiple times, etc...
The attendent Mark Smith was of great help! Very friendly, knowledgeable, and proffesional. He exceeded my expectations in assistance!
Manager and his crew were all very friendly and the trailer met all expectations and was a great value for just $30 for a full day.
They are great!
They worked very well with me! Awesome place!!
This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
The elevator is always out of commission and Hallway lights were not on
The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.
Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.
Great customer experience Thank you
I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!
Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.
The O’Fallon, Mo. Staff were very efficient and pleasant to work with.
Very friendly staff in a very clean facility.
Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.
Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!
Very helpful and all my storage items were well kept and clean on pick up
You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.
Great Service!!!
Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!
I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.
My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.
Matt Kurt and Marcus were wonderful!
Wonderful helpful staff. Clean facility
Great staff always willing to help. Creative
Staff is always friendly and willing to help
Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.
If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!
Knowledgeable and friendly employees; clean unit; very pleased
Never visited another company, just got this one.
Clean. Great location. Friendly staff. Easy access to units.
Thank you U-Haul staff.
Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.
The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.
Good service
Great experience
Never had a problem!!! Excellent service for 5 years !!!
Very helpful!
Good service
Nice facility with helpful employees.
Next time i need help i'll be back, Thank You
We had a great experience here. Everyone was helpful when needed.
Great facility and customer service! Matthew is always there with a smile and a solution!
The staff and owner where always there to lend a helping hand.
Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.
Great customer service, easy to use system
Very pleased with service and highly recommend U-Haul.
Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Had a great experience and would definitely use this facility again.
Great service
I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.
Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.
Thee two guys that helped me were great
This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.
Very helpful rental space nice and clean
Excellent customer service. Quick and efficient transaction.
Your staff is friendly & awesome!
Fast and friendly service and helpful
Staff was helpful. Clean facilities
Second time using them and the guys are great! Life saver, Thank You.
I was very pleased with everything. I liked the recycle area...excellent idea.
Easy to check in. The guys were helpful & considerate.
Thanks for your help!
We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .
I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics
My stay was good. It meet my expectations.
Very good
It was great and staff was really helpful.
I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.
My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!
I felt my items were secure and was pleased with my experience
Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉
The service was great.
Fantastic experience ! Clean, curtious people Would definitely recommend
The person who walked us to our unit was condescending and rude.
The management is very rude
David was professional and helpful. Answered questions I had. I would recommend this location
Very nice facility that I have recommended to family and friends.
Just need more carts to get items in and out of storage bins.
I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!
I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.
Good facility. Well maintained.
Jimmy was very helpful in the storage facility. Thanks Jimmy.
I would recommend this facility to anyone.
The staff was extremely helpful and nice. Would use again because the staff was so wonderdul
Staff very courteous and very helpful. I will return with my business.
Great experience.
