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steven L. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The works were so nice, helpful and friendly! Very enjoyable experience with this location
Brian C.Was very professional. Would recommend them.
Christopher G.Again, no previous experience to compare with, however, the staff meet us at the truck as soon as we stepped out of the vehicle. He talked us through hos inspection and return process. He was friendly and clearly explained everything to us. It was a very pleasant experience.
Debra A.I don't think there's a need for improvement. Employees were very helpful and the truck was nice and clean.
Debra L.Dylan was extremely rude. He threatened me 4x. He would not do a walk around w/ me. The party who dropped me off, who had no interaction w/ him asked me later, “what was that guy's issue? He just glared at you.†Mr. Niffen, on the other hand, was extremely helpful and polite. Mr. Niffen also asked what Dylan's problem was?
Jeanne R.Better tag system. I accidentally had the tag on the dolly fall off after one of my pieces of furniture knocked into it so ended up paying for it even though I didn't use it
CRAIG K.Everything was in good working order. Transaction was super fast and super smooth thanks to your technology. Thank you U-Haul
Gary E.Rien
Stephen F.Make it possible for the customer to pay with cash because there are people that do not have a major credit card
Brenda C.Great product, great staff. Highly recommended!!
Matthew K.Pick up and drop off went smoothly and without issues.
Teresa M.Customer service was awesome from the time I reserved my trailer, to when I picked it up & to drop it off. All three gentlemen were awesome! And, of course the trailer for formed as it should. Was a smooth move! Thx to all!
Gary E.Matt and Kayla were wonderful to work with.
Jessica G.Staff was very friendly and helpful. I like the lifetime warranty on the hitches
Michael M.I dropped off my trailer timely. The next morning I received a call at 7:30am from the U-Haul office asking me when I was going to drop off the trailer. I explained the lady on the phone that I already returned the equipment. Half an hour later she called back ask me to describe the folks took the trailer off my truck. I did my best and didn't hear back again. I know we all make mistakes but you need to have a better process for returning equipment so you can keep track of it.
Tufan Z.Very happy
Jeffrey H.The 4Ã-8 I rented from you was probably made in the 70's Huge dent in the front and a bowed out back door. Which I didn't notice until after I left the state. In Denver I ran into a major winter storm which aloud a lot of my belongings to get dirty,wet. I'm sure nothing will be done about it. Just thought the next person should know. Not happy I had stuff ruined.
Stephen C.Th service was Very Good
Patti H.Considering my circumstances the manager got me a better price for ttecrental
Kenneth S.Th UHaul team members were helpful and friendly. The Van was perfect of the job, the return went well. The van was clean but the windshield had a ton of bugs on it. Otherwise all else was great.
Thomas K.Great customer service!
Lori V.I will be calling customer service to file a complaint as my stuff got extremely wet during a storm and ruined my king size mattress. When I pay almost $800 I expect much better containers. I am very disappointed in the vehicle.
Michele R.Everything went well. Thank you.
Bruno R.Have rented several times from this location, very close to my house..great people, great service
Larry M.This location has great employees! They make the process of renting trailers fast and effortless.
Logan S.Great customer service and very helpful
rick J.During a very stressful move it was so wonderful to be able to count on uhaul to make it easier! The entire process from pick up to drop off was easy!
christiana R.The fuel gauge took forever to update. I shouldn't have to put 16 gallon for driving it 87 miles. The reps are terrible.
Alexander M.This truck had the most awful smell inside. Not sure what it was. We looked all around and could not find where it was coming from. By the end of the 14 hour trip my throat was raw and my stepson was sneezing all day. Truck was great, this smell was unbearable.
Steven H.Vehicle was not clean upon arrival for pick up.
Roger M.Fix your self checkin app. I had to mark it was dirty to be able to return it.
Robert V.Couldn't execute the self service pick up. Had to go inside. The people inside working were helpful
MICHAEL C.I discussed a 10ft truck for 2days when I arrived the agent says my contract was for a van at 1day. I have to make more trips. Also my receipt has a $20 dollar charge for extending my lease the receipt is hard to understand the final charge on my Credit Card.. I was not as satisfied as I have been in the past.
Shirley H.Nothing everything was perfect
David G.nothing everything was perfect and i rent Uhauls from this location at least 4 times a year
Scott K.Very professional, accommodating, and focused on your needs!
Daniel F.Not a thing. They do a great job.
Forrest A.Le personnel était amical et serviable.
Craig T.The staff was nice and very helpful. They went above and beyond to assist me when turning in the U ~Haul Truck.
Paris C.Service à la clientèle
Kyle H.The gentlemen that worked there were extremely helpful and knowledgeable. They were helpful with getting the trailer hitched and unhitched. Highly recommend this location. We have used several times and always a good experience.
joseph D.Price isn't EVEN CLOSE To as advertised. 19 dollar rental was 100 .. I think I'll try Enterprise next time.
Linn O.Always easy to deal with U~haul!
William K.Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!
Jo H. | Premières impressionsStaff was friendly and assisted very well.
James H.Always needed, the team at this store is very helpful!
JOSE R. | Premières impressionsThe guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.
Rich T. | Expérience généraleI have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.
ARTHUR M. | Premières impressionsI was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.
Ted H. | Expérience généraleThe staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Merci.
Vannah P. | Premières impressionsEveryone was wonderful
Carol D. | Premières impressionsThe staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.
jay g. | Expérience généraleI wish it would have been 24 hrs accessible.
Pratap Z. | Expérience généraleEd was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.
Jeanne Z. | Expérience généraleWhen we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything
Lisa M. | Premières impressionsWould recommend them to anyone
Leslie S. | Expérience généraleVery impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.
Kimberly B. | Premières impressionsThe people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.
REBECCA T. | Premières impressionsStaff and facilities were great would highly recommend.
CHRIS D. | Expérience généraleIt was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S. | Expérience généraleStaff was fantastic.
David B. | Expérience généraleWhen big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B. | Premières impressionsThanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L. | Expérience généraleRude manager. Threatening and very unprofessional
Lanora E. | Expérience généraleThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M. | Expérience généraleVery well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R. | Expérience généraleLove you !
Carole S. | Expérience généraleEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B. | Premières impressionsStaff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W. | Premières impressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
Joseph S. | Expérience généraleI had a wonderful experience at this UHaul!
cindy m. | Expérience généraleUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m. | Premières impressionsEverything was great.
Jeffrey L. | Expérience généraleI don't like that you have to pay extra for 24 hour access. I'm storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn't happy about. Other than that, so far I'm fairly happy with the storage unit.
Jessica B. | Premières impressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S. | Expérience généraleEd and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B. | Expérience généraleNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B. | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we'd need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B. | Premières impressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D. | Premières impressionsGreat facility and staff.
TOM B. | Expérience généraleEveryone was very helpful & pleasant!! Thank you
Terri N. | Expérience généraleYour customer service rep was very helpful and he answered all of question
Steve M. | Premières impressionsQuick and easy to set up, and the turn in process the same! Will use again if the need arises.
Ed E. | Expérience généraleLoved everything about this store
Tina H. | Expérience généraleQuick and easy set up and check in. Answered my questions and very helpful in general.
Ed E. | Premières impressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R. | Premières impressionsService and facilities at this location are outstanding. Would highly recommend it to others.
Michael P. | Expérience généraleVery friendly & professional staff.
JIM S. | Expérience généraleMy unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Mark S. | Expérience généraleThe staff at this facility was so nice! Great experience.
LINDA B. | Expérience généraleExcellent service!! Love the workers!!! Joe is amazing!!!!
Rebecka p. | Expérience généraleThis facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
Vicky M. | Expérience généraleWe rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
Bob M. | Expérience généraleThe elevator is always out of commission and Hallway lights were not on
Sandra L. | Expérience généraleThe units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.
STEVEN G. | Expérience générale