The staff at this location were very friendly and helpful. Nice facility as well.
Brian M. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Olathe
Testimonials From Recent Customers
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Mitchell R.Fast , easy, organized and friendly. I could not have dreamed of a better experience, especially considering I rented at the last minute. Merci.
David C.Kudos to Constance. I was thoroughly impressed. She was friendly, very efficient, and knowledgeable. She made my experience at the Olathe U-Haul an unforgettably good one. My truck was waiting for me with the air on. Thank you, Constance!
David Z.The shop was great. The customer service was second to none. The truck's steering was so loose that I felt like I was constantly going to veer off the road. It was awful. Please do some maintenance on these trucks.
Lori O.The app interface still a little cumbersome. Is much easier just to have the store check you in and out.
Gerald C.The lot is very small, which made it a little difficult for drop-off after hours. But overall it was the closest location to us and worked out just fine.
CHRISTOPHER L.Newer equipment and friendly employees
Manuel B.Best U-Haul Center I've ever worked with. I don't see any way to improve what they do, The staff is outstanding.
Gary L.It was fine. Not a whole lot of room, but it worked.
Jonathon M.Fine people
Edwin P.Great job - thanks for your assistance with our move!
Doug L.Very easy drop off and very friendly staff.
Craig M.Windshield was quite dirty with bird poop. Tried to wash off with wipers unsuccessfully
Michael P.Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.
ROBERT O. | Expérience généraleThe drop off experience was awesome. Their customer service was above and beyond!
Gregory G.Always great experience!!
MICHAEL P.Line takes a little longer than I wish to get equipment but otherwise very helpful and friendly staff.
Michael E.Revamp your online and phone systems.
Roy H.When we were dropping off the truck, all the people inside were playing a board game and didn't really pay attention to customers.
Jared V.The website gave me some hassle, but overall, it was a good experience.
Elmer F.Put a extra seat in front.
Norma S.Friendly helpful staff
David G.Great job!
Steven W.The people here are very friendly and polite. We were in and out in 10 minutes!
Jackson S.Keep up the good work
Lamar K. | Premières impressionsMy rental quote & reservation was simple. I The truck was pulled up front & ready to go! I did ask the associate what i do when i drop the truck off after store hours. I was told lock truck & drop keys in lockbox. When I returned, i saw another customer taking photos. When i inquired why, i was told it's the process for drop on the app. I pulled up & it required answering many questions. Things like starting & ending miles, if i cleaned it, the gas level, if any indicator lights were on & if any maintenance issues were observed like body condition. Then was asked to provide photo proof of my answers. Guess where the keys were? YEP. In the drop box where i was told to put them. Unable to get the keys back, i was inable to complete the process. The questions seem uneccesary. Wouldn't the morning uhaul associate verify a trucks physical condition, gas level, miles, & a full mechanical safety inspection before another customers rental? I paid for a service & shouldn't feel obligated to perform an employees job. In retrospect, what seemed really convienient at the time, wasn't appropriate for my protection.My poor experience has me reconsidering using services again.
Judi M.Im new to the area and everyone is very friendly. They go above and beyond
shaniko t. | Premières impressionsThe staff and the manager were very friendly helpful and knowledgeable....the entire process was a very positive experience.. Thank you U-haul.. Paul Anderson
Paul A.All of the people working were fun, helping and happy. It was a very enjoyable experience, whoever is hiring here has created an amazing team and culture. Jason
Jason C.I followed the signs to park on the side of the building. The signs indicated that an employee would come to help me and that I should wait there. I waited for 10 minutes and no one came. I walked to the front of the building to see several employees in the office and they told me to pull around to the front to drop off the trailer. So rather than following the signs, it felt like I was just supposed to know to ignore them.
Jordan S.Very busy.
ROBERT S.Have the vehicle ready for after hours pickup. I wasn't able to pick it up until the following day.
Brian D.More happier
TREVA J.Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.
Cheyenne F. | Premières impressionsVery nice place clean I would recommend it to all my friends
bruce b. | Expérience généraleImprove the automated phone system. Not connecting with a person or a voicemail.
WANDA B.Extremely busy location. Service was fast for the volume of traffic.
Terry M.excellent service at the location, agent is so nice.
Tarig Z.listen to what the customer is saying and don't do what the customer has asked you not to do
George F.Everything perfect hooked trailer up and unhooked when done verry helpfully thanks so much Maurice
Maurice F.there was a long line when I got there at 9 am on Sunday. I had done everything on line so it did go quickly once I got through the line (5-6 people in front of me).
JAY J.Very pleasantly surprised how check in and check had been streamlined!
Steve M.I had to hook up my own trailer and not knowing that I was doing it myself I strained my back. The employee positioned herself on one side but then did not lift at all. I also had to de-hitch my trailer when I returned the equipment. I will not use this U-Haul location again. The employees were kind and professional but I do not want to hook up my own equipment.
BRADLEY J.The property was small and seemed to be squeezed in - not super great for returning a large UHaul truck. But overall, the location is in good proximity to the highway and many residential areas (including close to us, which was very convenient!)
Christopher L.The gentleman that assisted us was very friendly and helpful
Kendra L. | Premières impressionsQuit overcharging for your product. I will never use your company again as you double charged me and to top it off charged 59 cents a mile. Crooked ass overpriced. Used to be the best but now the worst. Better off getting a truck f om him Depot.
Richard M.One Tire on the 12' trailer was low on air - it got aired up and we were told keep an eye on it. After loading the trailer - both rear tire were flat again. Had to get to a U-Haul along the way and they changed out the bad tires. - yes both rear on the 12' trailer.
Allen P.Very easy drop off, took me 1 min.
CARLOS C.First, I never received an invoice. The trucks air conditioning didn't work and the oil light came on. This truck needs to be taken out of service. The front office staff was very nice and helpful not their fault that the truck was in disrepair.
Dane H.Very happy with the young lady who helped us. She was not only professional, but very courteous. An asset to your business. Thank you,
Brenda L.The truck roof leaked. Our boxes were wet to the point of falling apart so we had to find dry boxes to transfer our belongings to so we could move them out of the truck. Our furniture got wet, the dining room chairs cushions were wet so it came from the roof.
Robert M.Kansas city's traffic's office customer service is horrendous! Very rude!!
Vikramjit H.Wonderful customer service! Connie was great!!
MICHAEL R.Use correct size hitch ball. Trailer flew off and nearly hit me.
LISADAWN M.Great service
Frank M.Not changing the size of the truck after confirming reservation.
Melissa H.Originally I had booked my uhual pick up for Lee's Summit. Was called the day before picking it up I would have to drive to Olathe which is over 30 min away to pick up my truck. This was a big disappointment.
jenifer G.Drop off drive thru is a great idea
Meshack O.Customer service on the phone was great and at the location. The wait time on the phone was too long. Need the phone feature for you to call the customer back when it's their turn or hire more people please I experienced excessive wait times for a representative otherwise I had a great experience.
Audra M.Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.
celeste c. | Expérience généraleSuper helpful and very friendly. Facility was well maintained and organized.
celeste c. | Premières impressionsThe staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.
Kelly D. | Expérience généraleI have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!
ADAM E. | Expérience généraleUhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.
Kathleen G. | Premières impressionsGreat place, always super busy.
Cody N. | Expérience généraleS.O.
ANTHONY L. | Expérience généraleThe initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!
ROBERT O. | Premières impressionsThe staff was courteous and friendly as well as being helpful.
jim w. | Premières impressionsAll staff is great
Tammy H. | Premières impressionsThere were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.
Pamela M. | Premières impressionsPhilip was very friendly and helpful.
Bernaditta S. | Premières impressionsSaved the day!
Melinda B. | Premières impressionsThe staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.
kirk R. | Premières impressionsLoved working with the people here. Great facility!
LISA M. | Expérience généraleBeyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.
Ululani F. | Expérience généraleAll persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue
KARL S. | Premières impressionsGreat people to help you.--Thanks
emmett c. | Expérience généraleEveryone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.
Len H. | Expérience généraleBailey was extremely helpful in getting me set up and recommending products to help with my move.
Paula F. | Premières impressionsI have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!
RON M. | Expérience généraleI had an issue with the passcard that took several attempts to fix.
Teresa H. | Premières impressionsDue to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Merci.
Elisa G. | Expérience généraleI have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.
Chris C. | Premières impressionsThey really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.
ryan r. | Premières impressionsGreat facility, clean and secure!
SHANE B. | Expérience généraleMy experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.
Janet s. | Expérience généraleAssistant manager was friendly, helpful and efficient.
Rhea H. | Premières impressionsShelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.
Stephen J. | Premières impressionsEverything has gone as expected in addition to excellent and friendly service.
john g. | Premières impressionsWe were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey
Judith C. | Premières impressionsBailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.
Chris S. | Premières impressionsThe guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !
michelle A. | Premières impressionsI am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.
valencia b. | Premières impressionsAwesome staff, quick and responsive.
Marc F. | Premières impressionsThe unit was clean, and the staff are more than helpful. Merci.
Dennis W. | Premières impressions