Great Customer Service . Thank you.
Hilda K.Customer Reviews for U-Haul Moving & Storage of Olathe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Thanks
john R.I have come to my storage unit twice and have had my door blocked by a parked U-Haul truck. I'm unable to get in to my unit without squeezing between a truck and the door to my unit. I'm not paying for uhaul to have a parking space. I am paying to have access to my belongings and that is not the case with this location.
angela H.Friendly courteous staff. Had the truck ready for pick up. We called Bailey and let her know we were running late. She adjusted our rental pick up time.
Robert H.Super fast, friendly service.
Shane G.Great front counter service
Stefan P.The manager went over and above to accommodate us!
Robert K.I like this location because it is managed well. When I purchase boxes and supplies someone usually helps take it out to my car. They have a good selection of packing supplies on hand. Discount on box bundles. Refunds on unused boxes with receipt. Staff is friendly and helpful. Managers Bailey and John are great!
Tracy T. | Premières impressionsNothing! Bailey was very helpful and Informative! Bailey was remarkable and wonderful with the installation! Bailey got it installed with no problem and help me out with getting it installed so quickly. They had the correct trail hitch parts and saved me a lot of time and stress! I needed to go out of town for an emergency. Thank you again Bailey!!! 5 stars. I would give you 10!!!. Excellent service!!!
Heather W.Transmission on this van is suspect. Took forever to shift, clunked when it did shift and when it downshifted, it really lurched.
Larry F.Have used several locations. This is my go to. Fastest in and out.
Joseph F.The staff at this facility were extremely pleasant and very helpful. I would highly recommend renting a U-Haul and getting a storage unit at this location.
angela h. | Premières impressionsNothing...excellent service
Bridget S.Nothing, it was a flawless experience (besides the price, ha ha).
elizabeth G.Bailey, was extremely helpful with our reservations.
JEROME S.Bailey is truly exceptional in every way possible!!
lane C.The facility was excellent as we're all the staff. The manager Bailey was always helpful, above and beyond.
ron g. | Expérience généraleVery good customer service.
JON R.Was not prepared for less than a full tank of gas - 3/8'ths is not empty, but I expected it to be a full tank (so maybe give folks a head's up that it may not be a full tank).
ROBERT S.Clean vehicle before sale stink of smoke and dog hair
Japheth W.Excellent service. Thx
Chad J. | Expérience généraleI have been a regular customer for years and have only great things to say about this team. Merci.
Apricus Q. | Expérience généraleGreat service, friendly staff, very accommodating.
mike t. | Expérience généraleBailey and her team went above and beyond to assist me in making my move as smooth as possible. Bailey provided superb customer service. I am not surprised though. I have used this location many times and the customer service has always been spot on. This time was just a little unique as I was running into many issues on my end. Bailey assisted me the best she could on her end and certainly lessened the load ( no pun intended) I am truly grateful and will always be a repeat customer as long as she is there. Kudos Bailey. You have an excellent team. My gratitude to teach and everyone of you.
Samantha S.I do not remember her name but the lady who helped me at the front desk was exceptional! I will definitely be come back to this location when I need a truck.
Abby N.Our CSR was amazing. She was friendly, funny honest and even used her own phone to help when my phone wasn't allowing me to scan my license. She was great and I would really like her to he made aware of this review. Seriously- employee of the month.
Carissa C.Bailey was very nice and had me on my way in no time. same with dropping the truck back of, easy and nice. Thank You! Donna Everist
Donna E.Wash the vehicke. Have functioning wipers. The door was bent & made nice wind noise for a five hour drive.
Matt R.We have rented here before. The truck box was clean but the cab interior was not. The bright lights remained on most of the time. Onmt way to turn off the lights was yo disconnect the battery. I asked about the lights when we picked up the truck but my question was dismissed.
Toni W.Refrigerator dolly strap had a shredded area and made it difficult to use sometimes and made us feel uneasy like it could break.
Cheryl M.Be more forthcoming. Only after I had "rented" the truck, I was told that I could not leave it on the property while I did another errand. I had to take the truck off property because I could not postpone the rental. It would have been nice to know before hand.
Calvin O.I think a few minutes of orientation regarding the systems on the truck rental would have been beneficial .
STEVEN C.Customer service was helpful and friendly. The truck looked in decent shape and was clean. BUT. I ran out of gas on the highway due to the fact that I was told the tank had 10 gallons in it when it actually had 5. Plus the gage instantly dropped from an eighth full to completely empty. Ended up buying a gas can and getting more gas myself.
Eero H.I didn't receive my equipment; u haul door frozen shut so I couldn't check I need refund but didn't get one
Cassandra A.I had to reload my truck because the trailer lights quit working, and the staff worked on it they were great. But reloading was bad !
Pat H.Great website, friendly employees and returning the truck was a breeze. Definitely will use this location again! BTW, this was my second rental with this store in the last 30 days. Both rentals were seamless, no problems.
Russell W.Not a thing
Darell R B.Very friendly people.
David H.No complaints.
Darin G.Inside the bed was a bit dirty (previous renter trash), truck is out of alignment and will probably require front tires at some point in the near future.
Brian G.Don't rent them a trailer that isn't the size you claim it to be!
Sean L.Don't recall his name, but the guy who attended to me offered excellent customer service and went over and beyond to be nice.
Ayotunde A.Had trouble with the online system, but the location was quick and efficient
Wade A.Young lady running the place was friendly, efficient and provided great customer service.
Bob M.The gent who hooked my trailer up was polite and professional.
Norman D.Good morning: The customer facing U-Haul reps at Olathe were very kind, courteous, responsive, and professional, especially Bailey. However, the truck broke down with a transmission problem just 100 miles into our 900 mile trip. It should never have been in the rotaton. This is the reason for the "no" response.
Jennifer S.Excellent service à la clientèle
Chris T. | Premières impressionsMileage on vehicle was not correct per paper work. It shows 90 miles driven and I only drove 30 miles. Hope they don't charge me for 90??
Chris M.They were kind, easy going, and did not make this a stressful experience. I am IMPRESSED with this location! The employees were so HELPFUL, Funny and KIND. Bravo! As business owner myself, I hope my employees treat customers like these do!
Kimberly E.I was double charged for a tow dolly rental. Never again will I rent anything from U-Haul using their online rental services.
Bonniesue T.Customer parking is my only complaint And when I need a handicap parking space and vehicle were parked in them spaces that were not handicap parking vehicles
John B.I had an excellent experience.
Heath H.We have rented here four times in the last year and have always been very happy with this location.
Kurt B.Couldn't be better! Very friendly. Very quick. Perfection.
Ismael S.The staff is always amazing, kind and helpful.
Tarra R.Bailey Gadwood was a tremendous help to our family. She was extremely knowledgeable concerning all of the questions we had, and even assisted with questions we didn't even know to ask! 10 out of 10 stars!!!
Dion M.Great personal service!
Dale A.When I returned the truck after hours it took me a little while to find the bar code that they system was asking me to scan. Found it on my contract, but if I didn't have my contract with me, I am not sure I would have been able to return after hours. I asked the guy at the counter how to return it after hours and he gave me instructions and was very friendly but did not tell me about the bar code.
Janelle R.The 24hr mobile drop off worked fine , the parking was kind of tight as there were many trucks but the lot was clean and easy to maneuver.
Janiece L.I had a great experience with the staff and units. Any problem that occurred was handled quickly
Nikki T. | Expérience généraleWe love Bailey and her team!!! She is so sweet, friendly, helpful…awesome!!!
Diane B. | Expérience généraleFirst time to use u-haul storage due to move. Surprisingly affordable and convenient.
miles h. | Expérience généraleI enjoyed working with this local U-Haul. They are great. However, the 800 number when you call in is awful and I know I am rating Olathe but unfortunately the parent company makes my review a lot lower. If I can't talk to the local branch, I would not use U-Haul.
jake D. | Expérience généraleThe nice lady that checked me in was awesome unfortunately she wasn't there when I checked out. She was professional and friendly and knowledgeable. My check out was smooth and fast again the staff were amazing. Very secure storage well lite and clean units. They will take care of you.
chris f. | Expérience généraleThe staff was awesome, especially Bailey. She went above and beyond to assist us and answered every question we asked. I will definitely used them in the future!
Andrea F. | Premières impressionsStaff was very helpful and professional.
John W. | Expérience généraleGuy that works front desk in the morning is super rude. Gate code didn't work 3 4 times. Other then that it was fine.
DONALD O. | Expérience généraleI thoroughly appreciate the Olathe team. Colleen and Bailey and the rest of the group worked with me during some tough situations and they have always been above and beyond in professionalism and kindness. Merci
Dennis W. | Expérience généraleWonderful! The unit was clean and the facilities were exceptional. Bailey was a pleasure to work with!
Shawn D. | Expérience généralegreat!
shannon h. | Premières impressionsI rented a storage space in 2013, in order to house the remnants of my Mother's estate. A decision on what to do with these things was finally accomplished. The facility, workers and management were all greatly helpful, empathetic and supportive, as well as patient with all my comings and going. I will be eternally grateful!
MICHAEL A. | Expérience généraleWhen I came in there were no employees in the store. When the lady finally came out I approached the counter and let her know that I was there to complete my reservation for a storage unit and to drop off my truck. She very rudely told me she did t have any of the units that I reserved, when I asked about the available units she continued to be rude. I calmly asked her to stop being so rude and that she should treat her customers as if she were the GM, not the way she was treating me. She then told me that if I didn't change my attitude, ( which I didn't even have, tho I am very close to showing up and having one after yesterday) she would refuse my service and send me elsewhere. I was baffled that she would act this way. Serious retracing needs to happen
Kyle M. | Premières impressionsThank you, well deserved,
Reba M. | Expérience généraleClean and greaT PEOPLE
Hadley S. | Expérience généraleGreat service, great prices!
latoya b. | Premières impressionsSome of the best customer service I have experienced anywhere…
Jordan R. | Expérience généraleVery helpful group of people Thank you
Kent L. | Premières impressionsMerci.
Robert L. | Premières impressionsCould have used larger storage facilities. I had to rent two storage units.
Deatra M. | Premières impressionsMy storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all
PASSION MONNIC E. | Expérience généraleBusy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!
Joseph B. | Online Move InBlonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!
Karmen B. | Premières impressionsI did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.
Kendra L. | Expérience généraleBailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H
Jason H. | Premières impressionsOverall very enjoyable experience
genora j. | Expérience généraleGreat staff. Very informative and helpful when moving in and out.
Brian M. | Expérience généraleIt is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well
Michael S. | Expérience généraleOur code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.
CRYSTAL P. | Premières impressionsI had a wonderful experience for a first time storage user. I am very satisfied with my experience
Michelle C. | Premières impressionsStaff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!
Krystal K. | Premières impressionsThe staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.
BRITTANY W. | Premières impressionsGracias por toda uds. ayuda
Steven L. | Premières impressionsMaybe ask the customer what the needs are. Some people do not know how large unit they need
Michael S. | Premières impressionsThe people working at U-haul were fantastic. So helpful.
Janet M. | Expérience généraleThe staff at this location were very friendly and helpful. Nice facility as well.
Brian M. | Premières impressionsWell run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.
ROBERT O. | Expérience généraleKeep up the good work
Lamar K. | Premières impressionsIm new to the area and everyone is very friendly. They go above and beyond
shaniko t. | Premières impressionsEmployees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.
Cheyenne F. | Premières impressionsVery nice place clean I would recommend it to all my friends
bruce b. | Expérience généraleThe gentleman that assisted us was very friendly and helpful
Kendra L. | Premières impressionsClean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.
celeste c. | Expérience généraleSuper helpful and very friendly. Facility was well maintained and organized.
celeste c. | Premières impressionsThe staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.
Kelly D. | Expérience généraleI have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!
ADAM E. | Expérience généraleUhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.
Kathleen G. | Premières impressionsGreat place, always super busy.
Cody N. | Expérience généraleS.O.
ANTHONY L. | Expérience généraleThe initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!
ROBERT O. | Premières impressionsThe staff was courteous and friendly as well as being helpful.
jim w. | Premières impressionsAll staff is great
Tammy H. | Premières impressionsThere were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.
Pamela M. | Premières impressionsPhilip was very friendly and helpful.
Bernaditta S. | Premières impressions