There are billing discrepanciesPatrick H.
Customer Reviews for U-Haul Moving & Storage of Olathe
Pour nous contacter
Olathe, KS 66062
(1 mile south of 119th and I-35)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very helpful getting trailer hitched and hitched outside.DOUGLAS L.
Le client n'a pas laissé de commentaire.Wayne F.
Only two people working and they weren't answering the phone when I tried yo call multiple time the day of my rental. Kid that was working was very rude. He needs some help with customer service skills!!Lisa Z.
Thank you, well deserved,Reba M. | Expérience générale
Le client n'a pas laissé de commentaire.JIM B.
Le client n'a pas laissé de commentaire.John L.
Clean and greaT PEOPLEHadley S. | Expérience générale
Girl at front desk was pleasant and very knowledgable, had us checked in and on our way very quickly. Well Done U-haulMichael A.
The staff at this location is way ahead of the game. They're friendly, fast, efficient, and very helpful. I've rented or returned equipment to this location several times and it's always been a good experience.Amy W.
Clean cab and on string. To much play in the string.Anthony P.
Le client n'a pas laissé de commentaire.Dana K.
Le client n'a pas laissé de commentaire.Kevin S.
The check in process takes far too long. I was there an hour and 15 minutes to pick up a trailer that already had a reservation on it. The employees were all very friendly, but the location was short staffed and that only complicated a very convoluted rental experience. The parking situation at this location is terrible too. It lacks much needed open space for turning around big trucks and backing trailers. Hope U Haul listens to this feedback.tom W.
Le client n'a pas laissé de commentaire.ROBERT G.
Windshield was filthy, bug splatters all over. For $1300 I would expect a clean windshield for driving. Box was very clean. Didn't receive any paperwork with the rental.Donald D.
Le client n'a pas laissé de commentaire.Archit P.
Le client n'a pas laissé de commentaire.samir D.
Le client n'a pas laissé de commentaire.GREGORY R. | Expérience générale
Since we booked online can there be a quicker check in process we waited 45 to check in. ThanksSteven F.
Quick and friendly. In and out fast!JAMES C.
The ENTIRE staff at 12540 S Rogers Rd is awesome! Three different reservations and all exceeded my expectations!Gene R.
Not good to receive a truck with gas on empty and have to go to gas station with a large truck that i have never driven, otherwise the checkin and return went fast - truck was cleanJames S.
Le client n'a pas laissé de commentaire.Heather H.
I would recommend- BUT I would tell someone never to rent something on a Sunday. The staff was amazing but there simply weren't enough of them to handle the volume of rentals. My rental was changed to this location, if I ever need a rental again and it's from this location it will not be on a SundayEmily T.
Excellent staff and service. Very efficient and organized.Jennifer E.
Le client n'a pas laissé de commentaire.Taylor M.
Le client n'a pas laissé de commentaire.Scott H.
Online reservation was easy (although online process did try to upsell me too much). The team at the location were friendly and fast. Both pick up and drop off.David L.
Le client n'a pas laissé de commentaire.Bryant S.
Le client n'a pas laissé de commentaire.Bryant S.
The sun visor on the drivers seat/front window and needs to be removed or repaired. It was a constant nuisance and an distraction while drivingSteven J.
No improvement needed. The staff was incredibly friendly and helpful.Joe V.
Friendly professional service.Robert H.
I did not receive the utility dolly or the furniture pads.Bailey G.
Le client n'a pas laissé de commentaire.Maurice T.
You all good..Hiuver P.
Le client n'a pas laissé de commentaire.Denise K.
Great service, great prices!latoya b. | Premières impressions
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.JAy O.
Le client n'a pas laissé de commentaire.Rudolph E.
Was not allowed to inspect equipment and truck before accepting.Anthony C.
Excellent customer service. Bailey was super helpful getting me a last minute truck and trailer after a breakdown on a motorcycle. I am very happy with the service.Jacob T.
Was never sent a check in to take photos. When I got the truck it was on 1/4 of a tank but was charged $50 for gas. The paperwork said it was 3/4 but it was not. I took photos of the gas tank to prove it was not on 3/4 but was charged $50 for gas.Renee W.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.MIKE G.
Some of the best customer service I have experienced anywhere…Jordan R. | Expérience générale
Le client n'a pas laissé de commentaire.Marilyn I. | Expérience générale
Excellent friendly personal service from employees.mary C.
Really easy returnRyan H.
Doug and his team made sure that I was happy with my rental and that I had no issues today. I love this location and enjoy working with Bailey the store manager. Their service is second to none, every visit!Christopher S.
Equipment was clean but NOT well maintained. Had 2 faulty tires that caused several hours of travel delays and needing to travel extra miles for repairs. Both roadside service providers said that it is uhaul policy that tires are Michelin brand. One of the problem tires was not and had a valve stem leak that never should have been allowed to leave the facility. The truck was also out of alignment and rode incredibly rough.Kyle A.
The staff was very friendly and helpful. Any questions I had, they took the time to answer them.Anthony M.
Le client n'a pas laissé de commentaire.Charles Q.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.Loretta K.
Le client n'a pas laissé de commentaire.Brennan F.
Le client n'a pas laissé de commentaire.ron R.
Le client n'a pas laissé de commentaire.ROBERTO F.
Le client n'a pas laissé de commentaire.steven J.
No , everything was excellentErick B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Radio didn't work, windshield wipers were worn out.Don K.
Great serviceJohn J.
Le client n'a pas laissé de commentaire.Jay B.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Brandon B.
Customer service was great and check out and back in was great. We had an older truck with high milage and a lot of dings and a torn up bumper but it worked just fineDouglas M.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Troy B.
Le client n'a pas laissé de commentaire.dan W.
Le client n'a pas laissé de commentaire.Dan K.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.James A.
The door wouldn't close so I went back to get help. Man that was there was unhelpful and rude! I was there at 7:45pm. On Friday May 27th. Told me to call roadside assistance and didn't even try to be helpful. Felt like I was a burden since you closed at 8pm. I will probably never use Uhaul again.Jessica M.
Le client n'a pas laissé de commentaire.Lonnie C.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Wendy C.
They were excellent. The only redeeming factor of the U-Haul experience.Michael M.
Le client n'a pas laissé de commentaire.Levi P.
The Olathe location and employees there were wonderful. However, the call center and the handling of my reservation was not. No one called me on Friday (the day before my rental pick up) as I was told would happen. I was informed via online check in that Uhaul moved my reservation to Olathe vs Gardner pick up. The lack of transparency regarding my reservation is just unacceptable. I am highly disappointed!!!!Penny T.
Le client n'a pas laissé de commentaire.Noel M.
Parking can be a bit tight at times. Staff is very friendly and helpful! Will use this location again for future haulsreggie D.
Personnel amicalJohn S.
Le client n'a pas laissé de commentaire.Clay G.
We came in very last minute and equipment was available. Staff was very helpful with all our questions/concerns. Excelent customer service all around.Pedro R.
they were swamped and still got all of us through in a timely fashion and had a great personality about themJohn D.
Le client n'a pas laissé de commentaire.Laarni H.
Le client n'a pas laissé de commentaire.Cuauhtemoc R.
Le client n'a pas laissé de commentaire.Denise H.
Le client n'a pas laissé de commentaire.Jackie O.
Le client n'a pas laissé de commentaire.Danielle D.
Got a trailer hooked up quickly and then returning it was also very quick and easy.Gary D.
Le client n'a pas laissé de commentaire.Veneita T.
Great, fast and friendlyHARVEY O.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Humberto F.
I can't remember who took my reservation but the lady was on point. But Jeremy made it my experience today a breeze thank you for having such a qualified employee.ryan H.
Le client n'a pas laissé de commentaire.Sean F.
Le client n'a pas laissé de commentaire.Russell H.
The place was so crowded it was hard to get the trailer.Eric D.
Le client n'a pas laissé de commentaire.Leonard S.
Le client n'a pas laissé de commentaire.Chris S. | Expérience générale
Le client n'a pas laissé de commentaire.Sherronda M. | Online Move In
Very helpful group of people Thank youKent L. | Premières impressions
Merci.Robert L. | Premières impressions
Le client n'a pas laissé de commentaire.mary l. | Premières impressions
Could have used larger storage facilities. I had to rent two storage units.Deatra M. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.Johnnie P. | Expérience générale
My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at allPASSION MONNIC E. | Expérience générale
Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!Joseph B. | Online Move In
Le client n'a pas laissé de commentaire.Jacqualine W. | Online Move In
Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!Karmen B. | Premières impressions
Le client n'a pas laissé de commentaire.brad k. | Expérience générale
Le client n'a pas laissé de commentaire.rosco e. | Expérience générale
I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.Kendra L. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL P. | Expérience générale
Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason HJason H. | Premières impressions
Overall very enjoyable experiencegenora j. | Expérience générale
Great staff. Very informative and helpful when moving in and out.Brian M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as wellMichael S. | Expérience générale
Le client n'a pas laissé de commentaire.Jason M. | Premières impressions
Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.CRYSTAL P. | Premières impressions
Le client n'a pas laissé de commentaire.Paula M. | Premières impressions
Le client n'a pas laissé de commentaire.Alisa B. | Expérience générale
Le client n'a pas laissé de commentaire.kara d. | Premières impressions
I had a wonderful experience for a first time storage user. I am very satisfied with my experienceMichelle C. | Premières impressions
Le client n'a pas laissé de commentaire.chris f. | Premières impressions
Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!Krystal K. | Premières impressions
The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.BRITTANY W. | Premières impressions
Gracias por toda uds. ayudaSteven L. | Premières impressions
Maybe ask the customer what the needs are. Some people do not know how large unit they needMichael S. | Premières impressions
Le client n'a pas laissé de commentaire.jim w. | Expérience générale
Le client n'a pas laissé de commentaire.shaniko t. | Expérience générale
The people working at U-haul were fantastic. So helpful.Janet M. | Expérience générale
The staff at this location were very friendly and helpful. Nice facility as well.Brian M. | Premières impressions
Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.ROBERT O. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy G. | Premières impressions
Le client n'a pas laissé de commentaire.David G. | Premières impressions
Keep up the good workLamar K. | Premières impressions
Im new to the area and everyone is very friendly. They go above and beyondshaniko t. | Premières impressions
Le client n'a pas laissé de commentaire.Erica E. | Expérience générale
Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.Cheyenne F. | Premières impressions
Very nice place clean I would recommend it to all my friendsbruce b. | Expérience générale
The gentleman that assisted us was very friendly and helpfulKendra L. | Premières impressions
Le client n'a pas laissé de commentaire.Linda J. | Expérience générale
Le client n'a pas laissé de commentaire.Julie B. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M. | Expérience générale
Le client n'a pas laissé de commentaire.kirk R. | Expérience générale
Le client n'a pas laissé de commentaire.robert k. | Expérience générale
Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.celeste c. | Expérience générale
Super helpful and very friendly. Facility was well maintained and organized.celeste c. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M. | Premières impressions
The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.Kelly D. | Expérience générale
Le client n'a pas laissé de commentaire.AUSTIN P. | Premières impressions
Le client n'a pas laissé de commentaire.robert k. | Premières impressions
Le client n'a pas laissé de commentaire.Erica E. | Premières impressions
Le client n'a pas laissé de commentaire.Bobby M. | Expérience générale
I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!ADAM E. | Expérience générale
Le client n'a pas laissé de commentaire.PASSION MONNIC E. | Premières impressions
Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.Kathleen G. | Premières impressions
Great place, always super busy.Cody N. | Expérience générale
S.O.ANTHONY L. | Expérience générale
The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!ROBERT O. | Premières impressions
The staff was courteous and friendly as well as being helpful.jim w. | Premières impressions
Le client n'a pas laissé de commentaire.TODD W. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Premières impressions
All staff is greatTammy H. | Premières impressions
There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.Pamela M. | Premières impressions
Le client n'a pas laissé de commentaire.Claire G. | Premières impressions
Philip was very friendly and helpful.Bernaditta S. | Premières impressions
Saved the day!Melinda B. | Premières impressions
Le client n'a pas laissé de commentaire.Alique B. | Premières impressions
Le client n'a pas laissé de commentaire.Chad S. | Premières impressions
The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.kirk R. | Premières impressions
Loved working with the people here. Great facility!LISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Staci D. | Premières impressions
Le client n'a pas laissé de commentaire.Deidre J. | Expérience générale
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.Ululani F. | Expérience générale
Le client n'a pas laissé de commentaire.laura o. | Expérience générale
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issueKARL S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE T. | Expérience générale
Great people to help you.--Thanksemmett c. | Expérience générale
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.Len H. | Expérience générale
Le client n'a pas laissé de commentaire.Hansford W. | Expérience générale
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | Premières impressions
I have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!RON M. | Expérience générale
Le client n'a pas laissé de commentaire.douglas C. | Expérience générale
I had an issue with the passcard that took several attempts to fix.Teresa H. | Premières impressions
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Merci.Elisa G. | Expérience générale
Le client n'a pas laissé de commentaire.Hansford W. | Premières impressions
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.Chris C. | Premières impressions
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.ryan r. | Premières impressions
Great facility, clean and secure!SHANE B. | Expérience générale
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.Janet s. | Expérience générale
Le client n'a pas laissé de commentaire.Mary F. | Expérience générale
Assistant manager was friendly, helpful and efficient.Rhea H. | Premières impressions
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.Stephen J. | Premières impressions
Le client n'a pas laissé de commentaire.Kara Z. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff N. | Expérience générale
Everything has gone as expected in addition to excellent and friendly service.john g. | Premières impressions
Le client n'a pas laissé de commentaire.jamie r. | Premières impressions
Le client n'a pas laissé de commentaire.Austin P. | Expérience générale
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.ROBERT O. | Expérience générale
Le client n'a pas laissé de commentaire.DEAN G. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY L. | Expérience générale
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Merci.Jon J. | Premières impressions
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you BaileyJudith C. | Premières impressions
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!ROBERT O. | Premières impressions
The associate that helped me was fantastic. Super through, and really cute too!ROBERT O. | Premières impressions
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.Chris S. | Premières impressions
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.Eric P. | Expérience générale
The staff member who helped me was very friendly and helpful. Great service.BETH W. | Premières impressions
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.rachel m. | Expérience générale
Customer service is fantastic at this location, and the actual facility is well keptFelisha A. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole P. | Expérience générale