Customer Reviews for U-Haul Moving & Storage of Olathe

7 373 évaluations

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(1 mile south of 119th and I-35)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance E. 
Évaluation :
5

I had a wonderful experience for a first time storage user. I am very satisfied with my experience

Michelle C.  |  Premières impressions 
Évaluation :
5

Great experience

Mehdi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris f.  |  Premières impressions 
Évaluation :
1

My card has been charged again plus they gave me the wrong contract, so now my information is somewhere else

Steven L. 
Évaluation :
5

Everyone was super friendly and helpful.

George T. 
Évaluation :
1

Employee who received the truck was rude and disrespectful to me over the phone prior to return the truck to the location.

Araceli G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexei D. 
Évaluation :
5

The "pre" pickup processing really speeds up the process when getting the vehicle.

ROBERT H. 
Évaluation :
4

Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!

Krystal K.  |  Premières impressions 
Évaluation :
5

Very fast and kind

ANDREW A. 
Évaluation :
5

Good service

Romeo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKIE S. 
Évaluation :
5

I've been here twice in 3 weeks, and different people each time. All fantastic, even when slammed. I have one 3 blocks from my house and drive 25 minutes to them. I had Constance today

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GROVER N. 
Évaluation :
5

THIS IS THE BEST U-HAUL LOCATION IN THE KC AREA !!!! Very friendly, well organized, Clean, vans & trucks ALWAYS full tank of gas, clean & ready!

Margaret M. 
Évaluation :
5

The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.

BRITTANY W.  |  Premières impressions 
Évaluation :
3

Corporate needs to quit extending reservations if someone else has reserved the vehicle. I was given a 15' box truck rather than a pickup. The location made up the cost but the box truck was a pain to deal with (hard to load compared to a pickup). The non-working radio or interior light were minor annoyances. My neighbor has had a similar problem with accepted reservations. Fix the problem or I'll look eslewhere.

Max S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver N. 
Évaluation :
5

Excellent service, truck well maintained

Zachary H. 
Évaluation :
5

Brakes could have been a little better other then that it was perfect . Great service all around !

Dean B. 
Évaluation :
5

The lenexa branch on marshal drive , professional, courteous, very knowledgeable about covering all bases with check in , insurance , if problems arise, return, i expected to ask a few questions lol but the team at the lenexa store explained everything from start to finish very thorough and professional these employees deserve recognition because as i watched while waiting to head out everyone whatever job they had were doing it very impressive team my compliments. Definitely recommend all my frie ds an family to this location.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

A couple of things: 1) there was less fuel in the tank than stated on the contract. They said it was half full and there was a half of a quarter less than stated. Suggestion- just have them full when you rent them and require the same when they are returned so it is straightforward 2) my credit card was authorized 3 times for the same amount for the same rental - I am waiting to see if it comes off my cc this week and what the final charges will be. 3) the final pricing should be less than these three identical authorizations as I used less mileage and returned it with more fuel than I received it with. We will just have to wait to see how this turns out.

Christian R. 
Évaluation :
4

The truck has roaches inside. Some actually got inside our furniture. The truck need to be treated

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Very friendly staff and a painless drop off.

Scott G. 
Évaluation :
4

I went to the Metcalf location to rent a cargo van, they were out of them when I needed the van. The young man checked with the Olathe location and rented the van, he saved the day!!!

Marla L. 
Évaluation :
5

Parking/loading area is tight and congested, making it challenging to get in and out smoothly and safely. Staff worked well with these limitations and were courteous, helpful and professional. Would be helpful to have clearly marked parking area for customers arriving for pick-up and drop-off.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Excellent service-friendly staff-very efficient

Gary S. 
Évaluation :
5

The fuel indicator in the truck I drove was a bit wonky. Not a big deal. I was wondering if the gasoline in the tank was sloshing around.

Daniel K. 
Évaluation :
5

The young man who hooked up my trailer Thursday morning was efficient, pleasant and helpful (Tyrek) ? And the manager who was there when I dropped off is just such an impressive young lady.

David W. 
Évaluation :
5

All store personnel were polite and professional. Great service!

Thomas B. 
Évaluation :
5

Everything was super easy and people very friendly and helpful. I highly recommend!

Debra M. 
Évaluation :
5

Very easy pickup and drop-off.

Rapheal H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
3

There was glass in the back of the truck, the furniture dolly was broken, they were out of rentable moving blankets (however the very kind service rep helped us purchase many), and the truck was extremely shaky.

Sarah S. 
Évaluation :
5

Put in cruise control

EDWARD S. 
Évaluation :
3

I reserved truck one week in advance along with rental of two sets of furniture pads. Picked up truck and no furniture pads available. Also, truck transmission didn't engage in Drive. Had to move shifter to 3rd gear. Also, gas tank was not full at time of rental. Gas tank was only 1/4 full.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said R. 
Évaluation :
5

Customer service was terrific.

Merry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

It's a long way outside of downtown Kansas City, but the manager was very knowledgeable and helpful

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Thank you all.

Sofia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
1

I dropped my truck off on October 2nd at 3:35 pm which was less than a 24 hour period. I got my receipt today and they put down that I returned the truck on October 3rd, and charged me an extra 40 $. So, I'm on hold currently with customer service to try and get my money back. This is completely unexceptionable!

Jeffrey J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

One of the tiedown straps on the tow dolly broke at some point along the way. It will need to be repaired before the next customer uses the equipment.

Brian B. 
Évaluation :
5

Check in and return were a breeze and the employees helpful and friendly! Great experience overall

Clifford F. 
Évaluation :
5

Everything was great but I still have not received an email receipt

Nicole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

The equipment I got ran exelent.i was quite impresed.

BONNIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachael F. 
Évaluation :
5

I love coming to this location. The general manager, Bailey does a great job. You can tell she takes pride in what she does there and has a great team.

Joseph M. 
Évaluation :
5

This Olathe location has been the best Uhaul staff. The manager she is wonderful, friendly and very helpful.

Laura M. 
Évaluation :
5

Gracias por toda uds. ayuda

Steven L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Employees VERY friendly and accommodating with a request. Thank You!!

Kimberly H. 
Évaluation :
5

Person who checked out the truck to me was very professional and courteous. Fantastic service.

PIERRE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy D. 
Évaluation :
5

Excellent customer service

lorenza S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelda K. 
Évaluation :
5

Trailer looked a bit worn but was clean inside and out. It trailed very well, had good tires and got the job done.

Gerald J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
4

Just crowded!!

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
5

Maybe ask the customer what the needs are. Some people do not know how large unit they need

Michael S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Movers were fast and friendly! Highly recommend

Rebecca R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Everything was great! I rented the 9' cargo van for my daughter's wedding to haul a bunch of wedding decor, coolers, etc. From check-in with Baily, to convenient Sunday drop-off, it all went smooth and made our weekend less stressful!

Sheryl H. 
Évaluation :
2

I'm still waiting for the Reimbursement for the mileage I didn't use

justin M. 
Évaluation :
5

I was thrilled with the fast drop off in person. I had expected a long grueling wait on a Saturday, but this location ran very very smoothly. Very impressed, recommend them to everyone I meet. Rented there in the past was well.

CHARLES M. 
Évaluation :
5

Great management

John W. 
Évaluation :
5

The right front tire had a slow leak. On the morning of my departure I had to add air. Tire pressure was supposed to be 80psi, the tire was at 44psi. The latch for the roll up door was cracked and on its way to failure. I used rope to secure the door for my 700mile trip. I took a photo of the crack before I left. I pointed both of these items out when I returned the unit. I want to double communicate these issues here so that they are remedied.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Staff was efficient and friendly.

Mike R. 
Évaluation :
5

Friendly staff that was easy to work with.

Chad H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

Nothing I can think of.

Marilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaniko t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
3

Returned truck with a full tank of gas and U-haul added a gas charge making it look like we did not fill the truck back up. My son had to go straighten it out and get credit on my credit card.

William D. 
Évaluation :
5

The people working at U-haul were fantastic. So helpful.

Janet M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

The associate was very nice and prompt.

Brian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOFIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim T. 
Évaluation :
5

The staff at this location were very friendly and helpful. Nice facility as well.

Brian M.  |  Premières impressions 
Évaluation :
5

Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.

ROBERT O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Lamar K.  |  Premières impressions 
Évaluation :
5

Im new to the area and everyone is very friendly. They go above and beyond

shaniko t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica E.  |  Expérience générale 
Évaluation :
3

Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.

Cheyenne F.  |  Premières impressions 
Évaluation :
5

Very nice place clean I would recommend it to all my friends

bruce b.  |  Expérience générale 
Évaluation :
5

The gentleman that assisted us was very friendly and helpful

Kendra L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert k.  |  Expérience générale 
Évaluation :
5

Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.

celeste c.  |  Expérience générale 
Évaluation :
5

Super helpful and very friendly. Facility was well maintained and organized.

celeste c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M.  |  Premières impressions 
Évaluation :
5

The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.

Kelly D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby M.  |  Expérience générale 
Évaluation :
5

I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!

ADAM E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASSION MONNIC E.  |  Premières impressions 
Évaluation :
1

Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.

Kathleen G.  |  Premières impressions 
Évaluation :
5

Great place, always super busy.

Cody N.  |  Expérience générale 
Évaluation :
5

S.O.

ANTHONY L.  |  Expérience générale 
Évaluation :
5

The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!

ROBERT O.  |  Premières impressions 
Évaluation :
5

The staff was courteous and friendly as well as being helpful.

jim w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Premières impressions 
Évaluation :
5

All staff is great

Tammy H.  |  Premières impressions 
Évaluation :
3

There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.

Pamela M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire G.  |  Premières impressions 
Évaluation :
5

Philip was very friendly and helpful.

Bernaditta S.  |  Premières impressions 
Évaluation :
5

Saved the day!

Melinda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alique B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S.  |  Premières impressions 
Évaluation :
5

The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.

kirk R.  |  Premières impressions 
Évaluation :
5

Loved working with the people here. Great facility!

LISA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre J.  |  Expérience générale 
Évaluation :
5

Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.

Ululani F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura o.  |  Expérience générale 
Évaluation :
5

All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue

KARL S.  |  Premières impressions 
Évaluation :
5

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  Premières impressions 
Évaluation :
4

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  Premières impressions 
Évaluation :
5

Assistant manager was friendly, helpful and efficient.

Rhea H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamie r.  |  Premières impressions 
Évaluation :
5

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith C.  |  Premières impressions 
Évaluation :
5

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Premières impressions 
Évaluation :
1

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia b.  |  Premières impressions 
Évaluation :
5

Awesome staff, quick and responsive.

Marc F.  |  Premières impressions 
Évaluation :
5

The unit was clean, and the staff are more than helpful. Merci.

Dennis W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page