Le client n'a pas laissé de commentaire.Tim S.
Customer Reviews for U-Haul Moving & Storage of Olathe
Pour nous contacter
Olathe, KS 66062
(1 mile south of 119th and I-35)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location seemed overbooked and there weren't enough employees on staffDaykoda J.
Le client n'a pas laissé de commentaire.Marcy M.
All went as expected.Randy P.
Le client n'a pas laissé de commentaire.Jessica J.
Le client n'a pas laissé de commentaire.John P.
Cool efficient process.Amir D.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Christopher M.
Super helpful and very friendly. Facility was well maintained and organized.celeste c. | Premières impressions
Le client n'a pas laissé de commentaire.CHARAN TEJ T.
Staff was extremely nice and helpful.Angela F.
Was 40 miles away from where I requested a truck. Very inconvenientRebecca P.
Give me more info about the cruise control up front (which after I figured it out worked awesomely). Also, I wish I would have asked more specifics about mountain driving.SCOTT B.
Le client n'a pas laissé de commentaire.TIMOTHY A.
Le client n'a pas laissé de commentaire.JON P.
The online check in to pick up the truck did not work. That was very frustrating. The people inside were wonderful and I will use them again.Chadwick S.
Easy in and out.Louis S.
Le client n'a pas laissé de commentaire.TYLER P.
Le client n'a pas laissé de commentaire.Charles M.
Excellent service. Friendly and professional. Definitely use again.Michael A.
Le client n'a pas laissé de commentaire.ZACHARY H.
Le client n'a pas laissé de commentaire.Abigail R.
Le client n'a pas laissé de commentaire.paige G.
I reserved a 10' truck since I was only moving a few items, the reservation was confirmed by the location. When I got there I was told they only had the larger trucks available. They matched the price of the rental however the mileage is still a price difference. When I brought up their â€œReservation Guarantee or we give you 50 $â€ that's stamped on the bottom of every reservation email, they denied that was a thing. Do not recommend this location.Eric N.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.David C.
Nothing needs to be improved. I love the Olathe location on Strang Line Road as I have always had an excellent experience there. Thanks again, see you next time.Perry C.
Le client n'a pas laissé de commentaire.JILL H.
Le client n'a pas laissé de commentaire.Emillio H.
The Uhaul website is a disaster. I booked a truck one month in advance. Received a reservation number. Next day received a vmx that the truck I reserved was not available at the location I chose so they moved my reservation to another location. Went to pick up the reserved truck (29 days after vmx received) and the location that the website re-routes me to does not rent trucks!! No truck & 9 movers on standby. After frantically searching we finally found a store that was actually manned by teal people who promptly saved the day & got us a truck! We had to spend an extra 50 $in miles due to the location but we got to move that day as planned. I will never trust your website again.Dana E.
The location is chaotic and a bit hard to maneuver. I also did not have anything in the truck I ordered and never got the utility Dolly I ordered but got charged for. In theory, the automated checkout process is good. I have used it before, but this location can't totally seem to get it right.George J.
Upgrade your computer systemJeffrey G.
Truck would barely start. Made me wait in line so long to get my truck that my ACCURATE 6 hour reservation took 7 hours, then they had the GALL to double charge me, AND I brought the truck back with more gas than they said was in it! Totally fucked me on cost that was caused by their own delay. Will NEVER give uhaul another dime. Will steer everyone I know away from doing business there. Thanks for the shitty treatment.Darren S.
Le client n'a pas laissé de commentaire.mark K.
The uhaul smelled very strongly of Cigarette smoke. Our furniture smelled of it after we brought it out. Great customer service by the woman who assisted at the desk.Samantha B.
Le client n'a pas laissé de commentaire.Drew J.
Le client n'a pas laissé de commentaire.PAUL M. | Premières impressions
The staff at the location were awesome to work with. The GM Bailey was very kind and professional and took care of us with our move. Constance was also great to work with. We have had great experiences with them and would recommend anyone renting equipment from this location.Martin G.
Personnel was very helpful and friendly, however were smoking a cigar in the unit after I dropped it off.Michael L.
Le client n'a pas laissé de commentaire.Viveck R.
I had to drive 1,5 hours to get a truck.Bryce S.
Le client n'a pas laissé de commentaire.Stephen K.
The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.Kelly D. | Expérience générale
Le client n'a pas laissé de commentaire.jeffery W.
Le client n'a pas laissé de commentaire.Kenton T.
Truck was a heap of crap but it workedDuane S.
Le client n'a pas laissé de commentaire.MARLENE M.
I would have rated the location overall "excellent" but rated it lower only due to the layout of the lot. I don't know how the employees manage the traffic and the number of rentals they have coming and going through. The employees and manager were definitely EXCELLENT! My first time renting the car hauler and I received excellent step by step tips on loading and unloading a car, etc. I will use the location again - great customer experience!Leonard B.
Easy in and out and a quick return. Well done.Andy S.
Le client n'a pas laissé de commentaire.Daniel B.
Clean the trucks even if it is a short trip. But service is greatTonya G.
Le client n'a pas laissé de commentaire.AUSTIN P. | Premières impressions
Le client n'a pas laissé de commentaire.LETIECIA P.
Super easy to rent a truck, friendly staff, amazing customer service! Must be great management! Will recommend to everyoneZACHARY H.
Le client n'a pas laissé de commentaire.David E.
When I turned in my truck, was told I would receive my receipt in about 5 minutes after it getting checked in and I did not receive it until the next day. When I filled up the truck prior to turning in less than 2 miles from the turn in location, the pump clicked like the tank was full. Apparently, the tank was short 2 gallons and I was charged 8,50 $ for the 2 gallons.Christopher C.
Accommodating for drop off day of. Quick service. Met me outside when I arrived and I was good to go.John C.
Le client n'a pas laissé de commentaire.Frank T.
Le client n'a pas laissé de commentaire.Sandra S.
Le client n'a pas laissé de commentaire.robert k. | Premières impressions
South Rogers U-Haul is a great place to rent your equipment. Friendly helpful staff. Never an issue.Jeffrey G.
Le client n'a pas laissé de commentaire.JONATHAN W.
Only thing I would change is the rates for mileage. They are high in my personal opinion.Alison H.
Le client n'a pas laissé de commentaire.Teresa B.
Unable to check-in on-lineHENRY L.
Did not receive a walk around truck since I went in to get truck. Didn't use the 24/7 quick pick up. Was worried about the side damage that I didn't know about once Igot back to the apartment.RONALD R.
Le client n'a pas laissé de commentaire.Cheryl B.
Le client n'a pas laissé de commentaire.ZACHARY H.
Le client n'a pas laissé de commentaire.jim T.
Le client n'a pas laissé de commentaire.Spencer F.
This location is great! Quick and easy. The staff is great and friendly. Always use this location.Travis E.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Erica E. | Premières impressions
The passenger seatbelt was completely severed in the vehicle I was given. The replacement vehicle was full of dog hairs. They need to inspect their vehicles.Luc R.
Le client n'a pas laissé de commentaire.Steve K.
Quick and easyâ€¦ that's what I'm looking for on moving day!David B.
Le client n'a pas laissé de commentaire.ZACHARY H.
The van interior was not cleaned.Layne C.
I was on a hurry and on the way i notice that the tank was half ways try calling them but they never answered.EVENEZER C.
Le client n'a pas laissé de commentaire.MAXFIELD B.
Le client n'a pas laissé de commentaire.STEPHANIE M.
The check-in line was long. Only 1 person at the counter and it took 30 minutes just to check-in (even though I had checked-in online).Scott M.
Le client n'a pas laissé de commentaire.Bobby M. | Expérience générale
I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!ADAM E. | Expérience générale
Le client n'a pas laissé de commentaire.John D.
Not enough parking. Also I arrived at 9am and it was 9:57 before I got my truck.Jock B.
Le client n'a pas laissé de commentaire.Shelly H.
Have more than one counter person working at the start of the day on a weekend. I took me 55 minutes to get my once I arrived because there was only one person working the check-in counter.Douglas P.
Parking after hours is difficult. Main entrance was blocked. Very few places to parkBradley P.
Le client n'a pas laissé de commentaire.john A.
Super fast and easy check in and check out.David S.
Le client n'a pas laissé de commentaire.Daniel Q.
Le client n'a pas laissé de commentaire.DEBRA D.
Impressive operation, front desk was multitasking and never missed a beatTroy K.
Le client n'a pas laissé de commentaire.Justin H.
The truck ran a bit slow and seemed to have a timing belt issue. Also, I filled the tank up on the 1/4 tank line and told the guy taking the returned vehicles it was at that level after you keep it running for a minute. Uhaul still charged me 7,22 $ fee for gas. Besides that, the lady at the counter was extremely professional and friendly. MarkMark B.
Checkout staff was very helpful and friendly.Timothy C.
I was very pleased!!Gary R.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.PASSION MONNIC E. | Premières impressions
I want to talk to a person. 7858444480.BENTLEY B.
Le client n'a pas laissé de commentaire.Christian M.
Le client n'a pas laissé de commentaire.PASSION MONNIC E.
Le client n'a pas laissé de commentaire.SCOTT B.
Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.Kathleen G. | Premières impressions
Le client n'a pas laissé de commentaire.CALVIN T.
One of the tires was bald in spots. Check the tires better before releasing the truck or trailer. St. Louis drop off changed it immediately.Charles L.
Le client n'a pas laissé de commentaire.Jennifer R.
Great place, always super busy.Cody N. | Expérience générale
S.O.ANTHONY L. | Expérience générale
The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!ROBERT O. | Premières impressions
The staff was courteous and friendly as well as being helpful.jim w. | Premières impressions
Le client n'a pas laissé de commentaire.TODD W. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Premières impressions
All staff is greatTammy H. | Premières impressions
There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.Pamela M. | Premières impressions
Le client n'a pas laissé de commentaire.Claire G. | Premières impressions
Philip was very friendly and helpful.Bernaditta S. | Premières impressions
Saved the day!Melinda B. | Premières impressions
Le client n'a pas laissé de commentaire.Alique B. | Premières impressions
Le client n'a pas laissé de commentaire.Chad S. | Premières impressions
The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.kirk R. | Premières impressions
Loved working with the people here. Great facility!LISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Staci D. | Premières impressions
Le client n'a pas laissé de commentaire.Deidre J. | Expérience générale
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.Ululani F. | Expérience générale
Le client n'a pas laissé de commentaire.laura o. | Expérience générale
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issueKARL S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE T. | Expérience générale
Great people to help you.--Thanksemmett c. | Expérience générale
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.Len H. | Expérience générale
Le client n'a pas laissé de commentaire.Hansford W. | Expérience générale
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | Premières impressions
I have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!RON M. | Expérience générale
Le client n'a pas laissé de commentaire.douglas C. | Expérience générale
I had an issue with the passcard that took several attempts to fix.Teresa H. | Premières impressions
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Merci.Elisa G. | Expérience générale
Le client n'a pas laissé de commentaire.Hansford W. | Premières impressions
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.Chris C. | Premières impressions
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.ryan r. | Premières impressions
Great facility, clean and secure!SHANE B. | Expérience générale
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.Janet s. | Expérience générale
Le client n'a pas laissé de commentaire.Mary F. | Expérience générale
Assistant manager was friendly, helpful and efficient.Rhea H. | Premières impressions
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.Stephen J. | Premières impressions
Le client n'a pas laissé de commentaire.Kara Z. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff N. | Expérience générale
Everything has gone as expected in addition to excellent and friendly service.john g. | Premières impressions
Le client n'a pas laissé de commentaire.jamie r. | Premières impressions
Le client n'a pas laissé de commentaire.Austin P. | Expérience générale
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.ROBERT O. | Expérience générale
Le client n'a pas laissé de commentaire.DEAN G. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY L. | Expérience générale
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Merci.Jon J. | Premières impressions
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you BaileyJudith C. | Premières impressions
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!ROBERT O. | Premières impressions
The associate that helped me was fantastic. Super through, and really cute too!ROBERT O. | Premières impressions
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.Chris S. | Premières impressions
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.Eric P. | Expérience générale
The staff member who helped me was very friendly and helpful. Great service.BETH W. | Premières impressions
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.rachel m. | Expérience générale
Customer service is fantastic at this location, and the actual facility is well keptFelisha A. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole P. | Expérience générale
Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .dale r. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas S. | Premières impressions
Great place. Always busy. Good people.Jerry G. | Expérience générale
Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.Jay M. | Premières impressions
The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13,5" inside.john e. | Premières impressions
The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.Diana S. | Premières impressions
Great experience at a stressful time in our lives. Thanks for the easy and friendly process.Ryan P. | Expérience générale
The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !michelle A. | Premières impressions
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.valencia b. | Premières impressions
Fast and friendly service! Like the check in after hours- very convenientDarcy M. | Expérience générale
Everything went well during the time I used this storage facility.EDGAR N. | Expérience générale
Very personable and helpful staff!! Use them every time there is a needed move.Darcy M. | Premières impressions
Awesome staff, quick and responsive.Marc F. | Premières impressions
The unit was clean, and the staff are more than helpful. Merci.Dennis W. | Premières impressions
Great staff. Efficient.Jerry G. | Réservation
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