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jenniferq D.Customer Reviews for U-Haul Moving & Storage of Orange City
Testimonials From Recent Customers
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I've been renting from uhaul for years and I have to say this was the best experience I've ever had. Store was clean and organized..... employees were very friendly and helpful. I was probably one of their last customers for the day but you would have never know, they were so nice and got me in and out with no problems and super quick. I would definitely rate this location higher if I could. GREAT GROUP OF EMPLOYEES!! From the front desk to the guy that hooked up my trailer. I forgot my adapter and he even went inside and got what I needed and I never had to go back inside. Thank you so much for having such a great team!
CASANDRA C.Easy access,friendly service,and reliable equipment!!
federico R.Everything was great and Mrs. Phyllis did a wonderful job
CHRISTOPER Y.Corrine and Eddie are excellent representatives of U-Haul. I will not hesitate to use U-Haul next time i need a trailer or truck.
JAMES K.Great service!!!
JEREMIAH S.Ashley is AMAZING!! Definitely an asset to your organization.
ALEEM K.I only rent from this store and not other, smaller sites. Trailer also had new tires which gave me a sense of comfort too.
JOSEPH B.Check-in confirmation e-mail vs. word of the agent. There was confusion on whether I turn the trailer in on time or not. The issue was resolved, but required follow up visit.
Stephen I.Even though there was a line to drop off, it was quick and very efficient.
Kimberly N.Everything was just great
DANNY R.Customer service at this location was absolutely awesome!! They made everything very easy! We will definitely recommend them and use them again.
COLTON S.Very efficient and well managed. Quick and easy.
RICKY R.Friendly environment very helpful. Got me exactly the equipment I needed for towing.
CHARLES A.No comment
ROCCO L.No comment Great
ROCCO L.Phyllis and the team at Orange City location are awesome. Went there first to get a hitch only to find out my truck has toeing capacity, so I only needed a ball and harness. That's honesty. Then added an extra day no charge due to my schedule. Can't say enough about her and her team. Thank you for going above expectations.
CHRISTOPHER D.I was disappointed in that we never used our unit and had not had it for even a week and yet could not get a refund ! I've used u haul so many times over the years without an issue.... and now; you feel the need to Nickel and dime people over storage rent, when I've never even put a lock on the door. I'll think twice in the future.
mark g. | Expérience généraleI have rented from them previously and very thorough. I was able to rent the vehicle needed and get on my way, while they provided the steps to complete on my phone.
WILLIAM M.Excellent place
BRYSON K.It was a good experience! The staff was very helpful.
WILLIAM C.There was an extra charge in my credit card. When Jordan gave me my receipt it said uhual charged me $77 n some change but my account said uhual charged me $89. When i asked to check no one new the answer and basically stole my money.
ROBERTO D.Phyllis and Garcia and ficco were great.. not be ha in that my reservation for this week y were not met and now I have to drive to Sanford which is well out of my way in the morning
NORMAN M.The staff here are exceptional. Always have what I need and it is so easy to rent and return. This store should be a model to all UHaul locations.
GREG S.All around a great experience everyone is very personable and nice.
ANGELA W.I have been using this location for years. Always professional and caring. Great pricing and they always help loading the trailers to your hitch.
JOSEPH K.Nothing. We pulled in and your employee had us checked out in probably 5 minutes. A receipt was waiting in our inbox when we got home.
James S.Very easy to work with.
MICHAEL P.Everything was excellent - AND staff were pleasant professionalS to work with.
Janet C.These guys are GREAT
JAMES M.Everything was great and everyone was very helpful.
Edwin B.Everything was great nice and easy no problems whatsoever
DANNY R.Maybe going over the drop of process quickly as you pick up the equipment. I personally dropped off the keys not knowing I had to take pictures of the odometer beforehand.
MELVIN A.Very friendly and helpful.
ELIZABETH M.First location stood my up came to Tia one and was smooth sailing
TRENTADE M.I had to give the yes button to push in reference to the equipment condition because I didn't wanna quite go all the way to the no, I rented a truck merely for an in town local color it was not very clean and it did not handle very well in traffic, I understand the local rotation truck, it's a truck they will not send on a one-way trip out of state because it has a lot of miles etc., but his truck was quite a handful LOL, only a minor annoyance, I've been driving trucks a long time, it didn't phase me, but I could see how a novice would be very uncomfortable, great Location, nice staff people
RICHARD C.Place is great
Christopher D.Always a pleasure to go there and rent equipment.
DOUGLAS C.Very busy store
KATHLEEN O.Credits: The vehicle was clean and ready for pickup on arrival. I needed more time and assured of no additional charge within the 24 hour window, though I original reserved it for 4 hours; the staff on duty were helpful with final check in process and handed me a receipt. Improvement: This is probably at policy level, but the check out process of the vehicle, with the phone app, takes approximately 30 minutes, with inspection, taking pictures, odometer and tank readings. The clock on the reservation should not start running until this process is complete. Furthermore, the vehicle is still on company property. This can create unforeseen anxiety on a customer to meet the return time agreed upon unless extended. Merci.
James R.Awesome location and friendly people. Please do yourself a favor and go out of your way for this dealership .
JOSEPH S.I can't really say it was Orange City's fault that the truck I rented broke down so I don't want to put them down for something they didn't have any control of. The staff at Orange City is top notch! Super friendly and helpful with making sure I had the best plan.
SCOTT S.Everything was superb!
DEBORAH S.Great place to rent U-Hauls.
Jim R.I paid a month, took the items out two or three days after I made the second payment and no money was refunded. I think that is unfair.
Natividad M. | Expérience généraleDriver side of door can use some maintaining. Yes, everyone in this location was excellent in customer service. Merci
maria E.Total rip off in gasoline $46 for a 24 mile total trip
BRUCE F.The inside of the windshield needed to be cleaned before the truck was given to the customer
HARRIS C.I have 2 storage units at the Orange City lot.. I've rented several uhaul's the past few months and the staff here is wonderful...always takes time to help...doesn't rush you out the door...always there to answer questions...just an overall nice setup!!!
JOLEEN M.Everyone Inencountered was always friendly and professional!!! I felt secure being there and knew my stuff was secure. If I find myself ever needing storage I will be back!!!
Tammy B. | Expérience généraleWe experienced a flat tire due to valve stem issue; then the "check engine light" came on and required 2 plus hours of work until 10 PM! The repairman changed a spark plug and gave us antifreeze. The check engine light came on again and required us to use the remainder of the antifreeze. This truck was not road-worthy for such a long trip up the Eastern seaboard.
DAWN T.You have a great staff in Orange City. Very helpful, very polite, quick to respond.
LARRY H.Very great customer service
Lilia M.Walk through training of equipment. Although I had rented a towing trailer in the past and knew how to use it, the technician just hooked it up to the truck and said I was ready to go. He should have asked if I knew how to use it or should have offered a quick training on how to secure a vehicle to it.
STEVE D.Nothing really I think your service was fantastic
JOSEPH H.Everything went surprisingly well. At pick up, and return both.
CARL J.Frustrating and disappointed that I was told my rental would be $350 over the phone, but was charged $445 in total. More clarification would have been nice.
MATTHEW V.Had to drive to this location because the first one (car factory) was empty and personnel said they don't take uhaul anymore.
Luca C.Always prompt on greeting you upon your arrival and courteous.
ARTHUR M.was disappointed could not get help to move the heavy items
SIDNEY ISSAC R. | Premières impressionsoffer unloading help n have strong arms n backs n legs readily available
SIDNEY ISSAC R.The lady at the front desk was so helpful had a very pleasant smile
Mary A. | Premières impressionsWe have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.
MICHAEL V. | Premières impressionsALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players
robert c. | Expérience généraleExcellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock
GINA S. | Premières impressionsStaff helpful and friendly. Phyliss especially. Great experience !
Arthur Y. | Expérience généraletrouble with doing things on the internet, had to call on the phone
James s. | Premières impressionsI wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)
Tiffany a. | Premières impressionsGREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1
robert c. | Premières impressionsExcellent Service
brenda f. | Premières impressionsTerrible and made everything difficult.
Kaitlin C. | Premières impressionsPhyllis and Corrine are very courteous, polite and friendly, professionals doesn’t define them Experts is better stated and took care of everything before I even arrived!!!! Highly recommended!!!!
chester c. | Premières impressionsThe price of the unit was more than advertised in the store
Paul M. | Premières impressionsVery nice staff, and emoloyees. They made that part of the move non stressful. I would recommend this site to everyone that is close.
Mark K. | Online Move InThe staff is always friendly and professional. The facility is always clean and well maintained.
Tammy B. | Premières impressionsThe staff has been very helpful and professional each time I've rented equipment.
Osker D. | Premières impressionsThe employees we're very professional, very helpful .
cynthia n. | Premières impressions