Customer Reviews for U-Haul Moving & Storage of Orange Park

4 117 évaluations

701 Blanding Blvd   Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House)

(904) 276-9530

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(904) 276-9530

701 Blanding Blvd
Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

The location at 701 Blanding Blvd, Orange Park, FL has excellent customer service. They get a #10!! When I ordered the rental by phone, Christine was very helpful and asked me questions on whether I needed this or that. When we arrived later in the week, they had our truck ready and the young man was very customer oriented and helpful!! We appreciate their excellent service!! Thank You!!!

DENISE F. 
Évaluation :
5

Keep doing what you are doing!

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALANA M. 
Évaluation :
3

Not charge me for damage to something I didn't cause damage to, if I was going to pay almost 300 bucks for a truck rental, I could have just rented movers to do everything for me. Not including the moving help I actually did hire. I have used uhaul in the past and moved from Brooklyn to Manhattan and paid less than 100 bucks. I literally moved 5 minutes away from my prior location and was charged 280.00. We had to drop off vehicle because my husband had to get to work, had we known we would be robbed of extra fees, we would have waited. I rarely, if ever, complain because in this day and age, we are all just trying to keep our jobs and survive, but to pay this much for an in town move is outrageous, we drove the vehicle 12 miles and that was mostly for pick up and drop off. And on my original order request, I reserved the dang dolly, the movers we used were a part of their selection. Damage to dolly from who knows what, is utter nonsense. Taking advantage of people.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
5

Received email stating truck needed inspection before towing trailer. got to location and they were not aware of this email.

JUDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

Truck was clean but wipers were not working

DREW C. 
Évaluation :
5

The 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.

BRENDA G.  |  Expérience générale 
Évaluation :
5

Bien

BONNIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL H. 
Évaluation :
4

Friendly and quick service. Return was effortless.

MARVIN O. 
Évaluation :
3

Unfortunately, staffing is a problem everywhere, so I can understand why there was only one person to help. But there has to be a better way to get a hold of someone at the pick-up and drop-off locations.

COLE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
2

When I went to return the trailer your employee that received it completely ignored me only acknowledged my brother inlaw who did NOT rent the trailer I did I found that to be extremely rude Not sure if it's cuz I'm a woman or cuz I'm a lesbian!

JUDY K. 
Évaluation :
5

Helpful and friendly staff

ELMER N. 
Évaluation :
4

While I didn't go inside, upon entering the lot, Iwas immediately met by Jake. While he couldn't assist with the problems I had experienced, he said he would engage the store manager, Ben, on Monday.

JACQUELINE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallie Anne H.  |  Expérience générale 
Évaluation :
5

Great customer service with a smile!🙂

MANUEL O. 
Évaluation :
5

Everyone in the store was so friendly and it didn't take as long as expected. I appreciate everyone's help.

Marlene C. 
Évaluation :
5

Staff was professional, efficient and friendly. They made renting the vehicle and associated equipment very easy. Returning of equipment was very smooth and fast. Merci.

GLENN A. 
Évaluation :
5

Associate that assisted me was understanding and helpful. He explained the process and the rental charge was extremely reasonable .

ROBERT G. 
Évaluation :
4

All around good service by staff. Only thing I could suggest is maybe fixing congestion that develops in return lane when busy. Begins to block entrance off of main boulevard

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanda M. 
Évaluation :
5

Everything was perfect

WAYNE S. 
Évaluation :
4

The new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!

Brenda T.  |  Expérience générale 
Évaluation :
5

I ordered a furniture dolly. it was not included. My moving location was too far from the U-haul location to go back for it. This made my move much more difficult.

MITCHELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD R. 
Évaluation :
4

Quick and friendly service! The gentleman that assisted with my reservation helped me find the best option for my needs and the pickup and drop off were quick and easy!

ERNEST D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Originally I set a “guaranteed” reservation online to pick up at the other location on blanding but the next day I received a call asking to confirm my reservation at a location I did not select. I asked the representative if I had selected the wrong location online or made a mistake and she said that the equipment I had reserved at the location I picked was no longer available. So basically my “guaranteed reservation” was not legit. I think it's unprofessional that she didn't notify me the location change or asked if there was another location I would prefer instead she just quickly wanted a confirmation. I told her I had no idea where that other location was and to just cancel the reservation. When picking up my equipment I notified the manager what was going on and that the website guarantees 50$ back if my reservation or anything else wasn't accurate. Thankfully he put in a request and said I would be emailed with in 3 days. Thank you to the staff at this location… who ever makes the confirmation calls , y'all need some customer service lessons and maybe the U-Haul website should be more accurate on what's available and where.

JAZMINE T. 
Évaluation :
5

Keep up the good work!

DONALD B. 
Évaluation :
5

We were satisfied.

KEITH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANS C. 
Évaluation :
5

Associates very helpful and friendly!!! Thank you for hiring great friendly people

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaled M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER F. 
Évaluation :
3

The parts were ordered/paid for and appointment made for installation. The day before was told parts weren't in and reschedule appointment. Rescheduled only to find out it was the wrong part after two hours of waiting for it to be installed. Finally received correct part and had installation. THIS ENTIRE PROCESS TOOK THREE WEEKS!!! Also we could not contact the store directly without driving there as the call went somewhere else and when connected to store after many tries got unsatisfactory results.

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE L. 
Évaluation :
4

I have used this location several times in the past few years. There is quite a turnover of personnel, I suggest incentivizing and maintaining this team. Generally a very busy place so be patient….

STEVEN H. 
Évaluation :
3

My trailer had a nail in the left rear tire that was not visible when I picked the trailer up. I saw it when I got home and was loading the trailer. I went back to my Uhaul location the next morning to get them to fix or replace the tire. They said they couldn't help me and I would have to call roadside assistance. That made no sense to me and delayed me leaving on a 400 mile trip by 3 hours. This is a huge store that installs trailer hitches and bike racks. I don't understand why they could not have swapped the tire out and sent me on my way much quicker!

Steve L. 
Évaluation :
5

Go falcons!

EMORY H. 
Évaluation :
5

Perfect, very accessible accessible, professional

DENISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK T. 
Évaluation :
4

I think they need more help there. Long wait in store and on the phone. However, The staff that is there is always courtesy and willing to help. Thank you Orange Park location for helping the crazy lady with 19' truck for a week. You guys did a bang up job!!

MICHELLE O. 
Évaluation :
3

Tried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.

Mollie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN D. 
Évaluation :
5

The gentleman who helped me (sorry I did not get his name) was probably one of the best people I have dealt with during a rental experience. And I include all of my rentals even the ones outside of UHaul.

KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA D. 
Évaluation :
5

Some particle board items were damaged, and I wish something was said before I found it myself later. BUT, all in all, the work was quick, the boys were nice, and the price was fantastic!

LEANDRA K. 
Évaluation :
5

first timer.....staff was totally professional and most of all, made the entire transaction seamless

JAMES L. 
Évaluation :
5

Very easy to make a reservation, pick-up was a breeze and returning the truck was easy-peasy! U-haul customer service all around is to be commended. Employees were pleasant, polite and helpful. Thanks for a good experience.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LACOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWAYNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERSHAL W. 
Évaluation :
5

All service personnel were friendly and helpful

Nathaniel S. 
Évaluation :
4

More check out people

MORRIS A. 
Évaluation :
4

The drop off area needs some improvement. There were 4 trucks already taking up space. Had to leave the van off to the side as to not block the path to the storage units

MARTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA S. 
Évaluation :
5

Skyler Howell did an awesome job checking me in. He was very nice and has great manners. The check in was quick and easy.

MICHAEL H. 
Évaluation :
5

This is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.

JAMES C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Online Move In 
Évaluation :
5

Easy and fast return.

Walter Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS V. 
Évaluation :
5

Great service

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERYTA C. 
Évaluation :
5

A better coffee set up or Coffee area

SHAWN B. 
Évaluation :
5

Rental van needed brakes BADLY!!!!! Uhaul personnel were great!

Shawn C. 
Évaluation :
4

Need more workers

Jessie G. 
Évaluation :
5

Awesome as always!!

JAMES V. 
Évaluation :
4

Low tire light was on when I picked up the van at 5:30 in the morning had to go across to the gas station and the tire was at 40lbs and the tire rating inside the door jam was 55 lbs

Donald H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMBRIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWAYNE J. 
Évaluation :
2

Tried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.

David W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA F.  |  Expérience générale 
Évaluation :
4

Clean oil off of the dolly before renting again.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA M. 
Évaluation :
5

Staff made ALL the difference. They were amazing. So helpful

kristin w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H.  |  Expérience générale 
Évaluation :
5

My overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby

Yolanda M.  |  Expérience générale 
Évaluation :
1

WARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY

richard f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adalberto M.  |  Expérience générale 
Évaluation :
5

The young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little

Alfred T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P.  |  Online Move In 
Évaluation :
1

I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then 

MELODY H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R.  |  Premières impressions 
Évaluation :
3

When I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15' truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn't have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it's going to cost me 1 000 $'s of dollars to replace that furniture cause your site wouldn't allow me to pick a different storage size. And my daughter's furniture wasn't even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don't loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it's actually cooler outside and I live in Florida

Beverly N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Premières impressions 
Évaluation :
5

Outstanding customer Service!

Terrance W.  |  Premières impressions 
Évaluation :
5

It made moving and storing my stuff easy

LOGAN K.  |  Premières impressions 
Évaluation :
5

You guys are very helpful and friendly. Even helped me get my phone back that I had lost.

KATHY W.  |  Premières impressions 
Évaluation :
4

Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.

Kechia C.  |  Premières impressions 
Évaluation :
5

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn't get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

URANIA R.  |  Premières impressions 
Évaluation :
5

Joel Rocks!!!!!!!!!!!!!

Tanya T.  |  Premières impressions 
Évaluation :
5

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

steven l.  |  Premières impressions 
Évaluation :
5

Very satisfied with the service.!

john c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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