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Jean PCustomer Reviews for U-Haul Moving & Storage of Orchard Park Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck ran okay but brakes were a little dicey
KEVIN Jservice guy was great!
PAUL GWhen I was using the trailer one of the chains popped off the hook, the nice fella told me it’s common and he will fix it for free.
Daniel MDomenic was super helpful. Cant say enough about the GREAT service. Give him a raise, a bonus or at least coffee and donuts once in while. Thanks, Jim
JAMES AThe girl that took care of me seemed not wanting tong to be bothered helping . Her bad attitude/ vibe made me almost second guess on renting the piece of equipment. But the guy that was working that day was great. He was the one that I met upon returning the equipment and was very helpful with a positive attitude
RICHARD PAwesome customer service,
JOSEPH PWindshield had finger prints on it. Saw dust in cargo area.
ANTHONY JNothing. Pick up and drop off went great with happy workers. Thanks
RONALD D20 minutes waiting to pickup. 2 workers with 1 being a manager. Manager was friendly but left to get a storage unit ready for other guest. Female worker just chatted with that guest while line built up. Female worker complained about how many customers there was. Wasn't given clear instructions about pickup location and had to go back in and ask which one was my truck. Was just told it's out front. Wasn't informed about drop off procedure, thankfully partner knew from last experience. Disappointed from experience, hoping for better.
ANDREA MNothing. Customer service was excellent.
Richard Finformation in the computer.as many times as we have rented a trailer. none of our information was retained for future use. not really a problem . but as a repeat customer it would save some time and give the feeling our business matters.
WENDY IStaff is awesome, very friendly, helpful, I could go on and on - I highly recommend this renting from this location.
THOMAS MFriendly and knowledgeable staff, efficient and easy pickup and drop off.
JAMES BQuick and easy drop off. Staff were very professional.
JAMES MReserved a 15' truck for pick up at the Hamburg location. The site redirected me to the orchard park location as the Hamburg would not have the size I wanted. When I arrived for pick up I was informed they only had 20' trucks left so I had to take that.
STEPHEN MTire was almost flat. Could not find keys. Girl at counter was GREAT. Truck was kinda beat/dirty/broke but did not fail at anything. I put air in tire instead of waiting for help I did not feel I would get in a timely manner.
TYLER WI think the mileage SHOULD be included in the rental price. When you pay $188,78 for renting a large truck and then have to pay an additional $120,37 for mileage is extremely costly. Heaven forbid someone has to move cross country!
DARRYL HThe vehicle worked well for our purpose. The reservation process worked well, as did the pickup process. I drove 43 miles during the use of the vehicle but the gas gauge did not move off of "full". I topped-off the tank at the end of the day and returned it full. I noted to the employees at the rental office that they gas gauge may not be working on the vehicle that I rented.
JAMES TManager on duty was courteous and professional. Super easy rental and spotless, new vehicle!
Jon KThe 2 ladies working every helpful and nice
JEFFREY SThe employee who helped me, Dominic, really made the process super smooth and easy. I would definitely go here again!
AIDAN CSuper kind and helpful personnel, got us in and out quickly!
KYLER FThe tires were very bad for driving in the winter. Even when there was little to no snow the truck would loose traction easily. If the tires were actually winter tires it would've been a perfect experience
ADRIANA CVery friendly service. Fast, but complete care which was appreciated since the emergency urgent need to move my parents sprang up very suddenly. Super polite suggestions on how to make move easier, and what products might aid us- which turned out to be spot on! I'd reuse this location anytime I have moving needs! Great job all!!
MICHAEL PThe manager(Don?) was unbelievably helpful for my whole moving and storage process! Kudos, give that man a raise!!
Michael L | Expérience généraleThe back door on the truck need service it is really really bad it got stuck 2x's
TRACY LVery busy morning but all remained professional and upbeat.
JAMES PNothing! Your staff at this location is amazing and very helpful. I could not have asked for a better experience .
Jacques LWow!!! I love these guys. They made my moving experience in the middle of winter quick and stress free. I will definitely use this team again in the future.
SUSAN MGreat experience, nice location, friendly staff, Dominic was amazing and his eyes are gorgeous, would recommend this location to my grandma as they were extremely helpful!!! 👽😊🧡💜😍🤓👍👍👍🏿🫀👀👀🦎🦅
GARRETT MMy visit was fantastic from beginning to end! The gentleman who helped me was so kind and friendly!
Caryn KExcellent customer service and reasonable prices. Very easy to reserve.
RUSSELL PMake sure the truck windshield, rear bumper etc is free is snow and ice. Put winter wiper blades on, truck had summer blades and they kept freezing up.
MATTHEW NCustomer Service is excellent. Always a good experience
PATRICIA GEverything was done in a timely manner and made our chores so much easier.
CLIFFORD JDominic is a personable , polite, helpful man. He has beautiful eyes…… A gorgeous man!
JOHN GMy truck was parked in a spot that took me 30 minutes to get out of, sandwiched inbetween multiple other trucks with no room on either side or behind it. Absolutely unacceptable, this was either a set up to have someone crash a truck or complete incompetence by the staff. Horrible experience and will tell everyone I know
Jordan DI wanted the truck to be inspected before I leave and the employee said he had other stuff to do. Not cool
JOHN CBoth individuals I worked with were exemplary
THOMAS L19.95, quickly turns into over 60 dollars for driving less than 30 miles. I even refilled the gas and they still charged me 11$ for gas fees. SCAM! why advertise 19,95? I would rather sell my items than be scammed by your service again. They Charge me an additional 11,5 after the initial 53$ charge is insane! A service is a service and is worth paying for, but an up charge like this is a scam.
DONALD PThe staff here were helpful. They took the time to answer questions and got me on the road very quickly.
C SAll good! Pleasant customer service.
JEREMY AWhen reserving the Uhaul online could not select pick up drop off same location, my rental cost over $200 instead of $50ish. The pick up drop off locations I selected are only 5 miles from each other and no one let me know I could just return it to the same spot. When I got to the pickup location my truck was not ready, the keys could not be found so they switched the truck I was to use. I was told to find the truck in the back. When I found the truck it was covered in snow and the windows were frosted I had to scrape the windows with a credit card. I checked the hatch and it was frozen shut. I let the staff know and they helped with that.
THOMAS GThe young lady that was working there was very nice.
PETER SEverything worked perfect and the price was well worth it. Merci.
JASON WWhat a great experience
KENNETH RThe truck had not been checked from previous rental. The back of the truck had a huge bag of garbage in it. The snow wasn't cleared off the back of the truck and the license plate was not visible. The worker cleared the windshield of snow, however the snow above the windshield was not cleared and once on the road, it fell down the window in huge chunks blocking my view. I did not have a snow brush to clear it.
SUSAN ANothing, We were very satisfied and the 10' truck was brand new. We will be renting another 10' truck next week again.
MARK SCustomer service agent was terrific
JAMES BFine service. I would come back if needed.
Jolene B | Expérience généraleHonestly the narrow stairs made it very hard to move and the lack of elevator, etc. between that and uhaul changing where I was supposed to pick up my truck less than 12 hours before my move was very unfortunate and caused a lot of additional work. I would never use u haul again
Alissa R | Expérience généraleI come to this facility for all my moving needs. In the last year or so I have had to rent a truck, van, even pickup trucks for one reason or another. I have rented at least a dozen times from them, even a storage unit. Every single time I needed a specific type vehicle, they had it. The staff at this facility are very friendly and patient, and they really know their jobs well. The people that work here are what makes me come back here. Thanks for all you do to make a little part of my life easier.
Karen M | Expérience généraleI love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.
Karen M | Déménagement en ligneI have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good
John B | Expérience généraleMy unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn't have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.
Amanda C | Expérience généraleMy storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.
Kim B | Expérience généraleMy outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.
Heather G | Expérience généraleGreat overall experience!
NICK A | Expérience généraleI'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.
Heather G | Premières impressionsI was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.
Leah H | Expérience généraleThe inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.
Daniel E | Expérience généraleThe lighting in the hall was fine. It would have been helpful if there was a light in the storage room
John W | Expérience généraleVery convenient and no issues
John F | Expérience généraleThe staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Merci.
John K | Expérience généraleNo elevator service to second floor storage units. I am disabled and this made it very difficult.
KEVIN L | Premières impressionsWe were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne
Wayne D | Expérience généraleStorage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.
ALEXANDR C | Premières impressionsI had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much
layla a | Expérience généraleI had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Merci
layla a | Premières impressionsSo far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.
Wayne D | Premières impressionsWe rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.
Christopher K | Déménagement en ligneThe staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!
Karen W | Premières impressionsAbsolutely was great for us, we came and left whenever we wanted.
WILLIAM B | Expérience généraleStoring and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.
Timothy S | Déménagement en ligneshe went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.
Janette w | Premières impressionsThis U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.
Becky E | Expérience généraleI had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.
Jordan W | Expérience généraleDuring the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.
THOMAS S | Expérience généraleNa
Brittany M | Premières impressionsNa
Marc S | Expérience généraleAlex assisted me and he was amazing...he was helpful and courteous...
Andrea R | Premières impressionsFolks working were very helpful and friendly.
Heidi R | Premières impressionsThank you for quick processing, the weather is getting colder.
seth d | Expérience généraleEvery staff member was polite, extremely helpful and organized.
Becky E | Expérience généraleAndy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!
Joshua R | Expérience généraleVery professional and courteous
STEVEN W | Expérience générale