Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5 872 évaluations

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

(716) 675-9343

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond S. 
Évaluation :
5

The original place I was suppose to pick the truck up was not a valid place. Had to travel 12 more miles to get the truck. If its billed by mileage, the system needs to be reqorked so yhat everyone in the area is only able to book at open facilities, especially on Sundays.

Paul N. 
Évaluation :
3

Late return charge was refunded but If I was not paying attention it would have been charged to my account even though I returned on time.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita L. 
Évaluation :
2

I scheduled to have a 15 foot truck for a whole day and that was talked about between the sales person and I then I get a phone call the next morning saying that I was suppose to only have it for 6 hours. And I argued over they phone that they told me that I could return it the next day and they said no and I told them it was talked about yesterday someone behind the desk changed it from me having it 24 hour to only 6 hours and they wanted to charge me for another day. I will never go back there again

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
5

No recommendations. Van available, clean and in good condition and working order.

David P. 
Évaluation :
5

Very fast, friendly service. Staff on duty was very knowledgeable about equipment, and they were very helpful!

Chris C. 
Évaluation :
2

Had to wait an extra day to pick my rental up because the lock box would not open with the code they gave me , when i came back in the morning they didn't even apologize or even care that they set my plans back a day. Did not adjust my rental time or paperwork. On top to all that ...Front plastic bumper was hanging off almost to the ground , I was given a zip tie to fix it myself. The front tires were worn and the front of the truck vibrated if you went over 65. Will NEVER go here again with the price you have to pay I expected a half way nice ride. Oh and the can of chewing tobacco left in the dash was a nice touch ( insert sarcasm).

Carrie H. 
Évaluation :
5

A smooth experience all around with transparent pricing and policies.

Keith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia K. 
Évaluation :
5

Even after getting 7 feet of snow in the days previous to my appointment they still kept my appointment, professionally installed my hitch and wiring and did it with a smile even though I'm sure they were exhausted!! Top notch team !!

Charles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory O. 
Évaluation :
5

All went well1 Thank YOU

thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman K. 
Évaluation :
5

All good

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

I would shop around first , the truck I had was a pig for gas, I can't believe 600$ for a little over 400 miles one day rental,

MICHELLE B. 
Évaluation :
3

You charged us $7 for a dolly that we did not request and did not use. All it did was take up space in the truck that we needed.

Christopher W. 
Évaluation :
5

Easy and quick will make this my new place to use uhaul

Wendy R. 
Évaluation :
3

I pulled up to the drop off location, the sign said to wait in vehicle until staff was available to check out vehicle. This was during normal business hours After 10 minutes, no one showed up, so I left keys in door and left. I understand, they may have been busy, but either you should adequately staff or find a way to at least acknowledge my presence and tell me someone will be right with me. Someone came out to grab a van for someone else, they could have stopped over to let me know someone would be with me soon

Danielle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent I. 
Évaluation :
5

The young man that hitched the trailer for me was excellent. Professional and friendly.

Michelle A. 
Évaluation :
5

Amazing workers, friendly, and fast

Tina C. 
Évaluation :
3

Our first truck broke down after drive it 5 miles and we had to wait on the thruway for 2 hours. They do not maintain their trucks well. After the whole ordeal, I feel like they should have offered a discount to us to make up for our troubles. I do appreciate the response of the roadside assistance representatives. Everyone was very helpful and courteous. I just think that if I go through the expense of renting equipment, paying for mileage, and then having to fill up gas before returning it, I should have received a discount. I don't know if I will use these services again.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Nice staff very efficient and friendly. A stress free experience

Anthony D. 
Évaluation :
5

The people were extraordinarily nice and change the way I feel about U-Haul. The vehicle was flawless and extremely high tech. The whole experience was an absolute pleasure. Blows away the transit Road location.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Very pleasant sales person

Paul D. 
Évaluation :
5

workers wre cordial and fast

Gary L. 
Évaluation :
5

All is well. Thank you

Nasir H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy H. 
Évaluation :
5

Vehicle was super clean, well maintained .

Greg K. 
Évaluation :
5

Have rep check air pressure on tires as part of the pickup process

Jim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
5

Everything was great, can't think of anything that needs improvement.

Greg K. 
Évaluation :
5

Quick, knowledgeable, and friendly service.

Nick A. 
Évaluation :
5

More staff…returned vehicle and no one was inside for at least 5 minutes.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cali H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

Fast and fantastic Great crew Thanks

BRIDGET C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Nothing. The person who dropped off and picked up the Box was professional and very nice. He placed the box perfectly. I was very happy with the experience.

Erich T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc J. 
Évaluation :
4

Kind of long wait to pick up but other than that - good service

Sheila W. 
Évaluation :
5

Staff very nice, trailer was ready when said.

Pat C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karyn W. 
Évaluation :
1

I was first given a truck with the check engine light on. Second truck had a transmission issue. I also paid $10 for moving blankets and told if I didn't fold them I would be charged $5 per blanket if not folded after I already had pay for the moving blankets in the first place. I think I should have been reimbursed for the blankets in the first place because I never used them. U-haul charges a lot of money for using a truck and the equipment is not worth the price. I will never use U-haul again and I will tell others no to as well.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

You got it right. New manager was great.

PHILLIP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth R. 
Évaluation :
1

the truck had no business being on the road we rented and drove it 13 miles. if you went over 35 miles and hour the front end drifted off the road and was undrivable. thank god we didn't have to drive it on the thruway. every time you turned the engine off it needed to be jumped. store didn't seam to care. took plate number and truck Info. will be contacting NYS DOT

Steve B. 
Évaluation :
2

The installers were great. The counter person should work for the government.

Carm C. 
Évaluation :
5

Keep up the good work

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

All good

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Have utilized this location numerous times. The staff is very knowledgeable, courteous, and always ready to assist me. They always have what I need. Excellent emplacement!

John J. 
Évaluation :
1

Have never been as disappointed with U-Haul and their customer service as I am this time. Policy and Procedures should be retaught to everyone I spoke to! Truly the worst service ever.

Stacy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
1

Stephanie working in this location is very very disrespectful!!!

Riyad O. 
Évaluation :
5

using the website is awesome.

Michael L. 
Évaluation :
5

customer service was wonderful..courteous and helpful

Beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

This U-Haul location was opened promptly at 7:00 am as advertised, and the young lady who handled my rental did a wonderful job! She was polite, professional, and very helpful. I would most certainly rent from this U-Haul again!

jeffrey B. 
Évaluation :
4

Trying to use the app was a disaster. It needs to be perfect especially when people are trying to access/ return vehicles outside of business hours.

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
3

Staff was friendly on pick up of trailer and drop off. The girl I spoke to for reservation could work on her people skills

Scott O. 
Évaluation :
5

Thanks

Laurie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL O.  |  Expérience générale 
Évaluation :
1

I was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.

Leah H.  |  Expérience générale 
Évaluation :
2

The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.

Daniel E.  |  Expérience générale 
Évaluation :
4

The lighting in the hall was fine. It would have been helpful if there was a light in the storage room

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Expérience générale 
Évaluation :
5

Very convenient and no issues

John F.  |  Expérience générale 
Évaluation :
5

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Merci.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
3

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Premières impressions 
Évaluation :
5

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne

Wayne D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsten k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDR C.  |  Expérience générale 
Évaluation :
3

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

ALEXANDR C.  |  Premières impressions 
Évaluation :
5

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

layla a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE S.  |  Expérience générale 
Évaluation :
5

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Merci

layla a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Expérience générale 
Évaluation :
5

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  Premières impressions 
Évaluation :
4

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Évaluation :
5

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  Premières impressions 
Évaluation :
5

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chelsea b.  |  Expérience générale 
Évaluation :
5

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  Premières impressions 
Évaluation :
5

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Expérience générale 
Évaluation :
2

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Expérience générale 
Évaluation :
5

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Na

Brittany M.  |  Premières impressions 
Évaluation :
5

Na

Marc S.  |  Expérience générale 
Évaluation :
5

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  Premières impressions 
Évaluation :
4

Folks working were very helpful and friendly.

Heidi R.  |  Premières impressions 
Évaluation :
5

Thank you for quick processing, the weather is getting colder.

seth d.  |  Expérience générale 
Évaluation :
5

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Expérience générale 
Évaluation :
5

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Expérience générale 
Évaluation :
5

Very professional and courteous

steve w.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Camions de déménagement

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