Évaluations des clients U-Haul Moving & Storage of Orchard Park Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Orchard Park Rd

Cote générale :

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NICHOLAS S.
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Le client n'a pas laissé de commentaire.

MONICA LYNN N.
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Nothing.

Kristen K.
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Le client n'a pas laissé de commentaire.

JAY L B.
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Andy and Brenda run this location like a well-oiled machine. Everything is neat, clean and professional. I always try to rent from Andy's location. My church often has need for trucks for our missions. Thank you

JOHNPAUL J.
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Everything was great

JEANETTE G.
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I have no suggestions for improvement because we have used this location numerous times over the past year & they have always been professional & accomodating.

JAMES C.
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Le client n'a pas laissé de commentaire.

Carley B.
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I was a little surprised by the total amount after the miles were added on, perhaps if they gave a description of how much extra a vehicle would cost per every 10 miles or so it would help give each customer a general idea of what they could expect to be paying. Other than that I had a wonderful experience, I was able to pick up the truck effortlessly, move my belongings and return the truck without feeling rushed or stressed trying to shove a sectional in a little truck. Thank you so much for making renting through your company so effortless!!

BRANDON P.
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Le client n'a pas laissé de commentaire.

ROBERTF M.
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I was not happy about the charges after the sale. Environmental fee and rental fee charges are ridiculous. What the hell is with the $6 rental fee

TYLERSTEVEN K.
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Le client n'a pas laissé de commentaire.

ROBERTEMIL B.
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Exceptional customer service

Vincent A.
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Very organized and professional. Everything ready on time. Easy check out and check in. 5 stars!!

JASONP E.
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equipment is junk. 4 rentals in month with 3 break downs :( lost time and money with broken equipment

Matt W.
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Le client n'a pas laissé de commentaire.

Dennis W.
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The staff were very professional and I really appreciated their fairness of going above and beyond for customer satisfactory. I would definitely recommend others to this location also this is by far the best Uhaul location i have ever dealt with! Thank you again management and staff...

Nathan S.
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Le client n'a pas laissé de commentaire.

RICHARD BURDETTE W.
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Personal where professional and polite had my unit waiting for me and warming up when I arrived. great service!!

Brenda S.
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Le client n'a pas laissé de commentaire.

Lynn H.
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Le client n'a pas laissé de commentaire.

SERGIOOTONIEL C.
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Le client n'a pas laissé de commentaire.

Donald S.
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The left tail light would come on and off and I almost got pulled over I seen the police officer put his brake lights on, needs a new LED light on the left rear, it was very dim when I left with it and I mentioned it before I left, but everything worked out okay

Kristin L.
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Le client n'a pas laissé de commentaire.

PAUL NELSON W.
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The salesman was excellent and convinced me I needed the damage waiver protection. It was only 8 dollars and a great value. Great service!

Diana D.
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The only thing I can recommend is to update store hours because when I checked the hours prior to my drop off the website site said I still had over an hour to bring the truck back but when I arrived I was told they were closing in 5 minutes. The staff was still polite and helpful but made me aware that I got there just in time.

MARKWAYNE D.
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Le client n'a pas laissé de commentaire.

Nathan R.
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The guy who was running the register was rude and condescending. Cashier at Uhaul? Great career.

Brian E.
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Le client n'a pas laissé de commentaire.

HEATHERMARIE R.
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The Van we used was very clean and such a smooth ride. Thank you!

TIMOTHYJ S.
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Convenient, pleased with past service. OK experience this time with BAD follow up. Called to inquire about two credit card charges (didn't realize emailed receipt went to spam) and agent was curt with explanation of higher than expected charges. The gent also hung up on me as I was thanking him for his assistance. Note that it was an icy day and the extra charge was due to my non-typical choice to pick up insurance that day. I'll find another alternative next time for similar VERY short term needs (2 hours) that cost me $62. Suggest retraining for a dose of customer service patience and realization that not everyone understands how initial and follow up second credit card charge works.

Desiree M.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

CAROL ANN C.
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Le client n'a pas laissé de commentaire.

DONNAMARIE P.
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Quick fast. Called for immediate use and was available and ready

James E.
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Le client n'a pas laissé de commentaire.

REBECCAANN D.
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Le client n'a pas laissé de commentaire.

David H.
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Confirm when you speak to a rep that you're not using the self serve check in process as it did not work for us and it took 1.5 hrs with customer service on the phone to send us back to the original location we started at. Worst experience with UHaul ever

Richard G.
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Le client n'a pas laissé de commentaire.

E Thomas T.
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My main concern was what looked like someone sneezed on the inside of the windshield, driver side. It was all over the ud

JOHN T N.
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Le client n'a pas laissé de commentaire.

debbie P.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

BERNARDWALTER S.
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Le client n'a pas laissé de commentaire.

DENNIS M R.
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Le client n'a pas laissé de commentaire.

JOSHCHRISTOPHER L.
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Le client n'a pas laissé de commentaire.

JEREMYWILLIAM M.
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Everything was perfect

Linda W.
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When making a reservation explain what type of payment is acceptable on what type of equipment, if a deposit is required ,and any additional holds on your account if used debit card credit card,prepaid card etc.

Nathan R.
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They gave me someone elses truck and gave mine to someone else. I didn't notice until I got home and the mileage out compared to the odometer was over 90,000 miles off. Then put two seperate holds on my bank account. Not cool. Had to drive back to correct because no one would answer the phone. Abysmal.

DAVIDA R.
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Le client n'a pas laissé de commentaire.

Nicole O.
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Le client n'a pas laissé de commentaire.

JACQUELINE S.
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Le client n'a pas laissé de commentaire.

PETERALAN L.
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Le client n'a pas laissé de commentaire.

Brian E.
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Nothing

Kristen B.
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Le client n'a pas laissé de commentaire.

PAUL M.
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Le client n'a pas laissé de commentaire.

michael H.
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Great experience

Sarah B.
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Le client n'a pas laissé de commentaire.

MICHAEL W.
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Service from excellent from pick up to drop iff

Joseph G.
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Had to drive an hour away to get truck and pay for the extra gas and miles that were added weren't enough. should have been a discount

David S.
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Le client n'a pas laissé de commentaire.

DANIEL THOMAS C.
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Le client n'a pas laissé de commentaire.

CHRISTOPHERMICHA G.
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Le client n'a pas laissé de commentaire.

Mark E.
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Le client n'a pas laissé de commentaire.

Lorraine M.
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Le client n'a pas laissé de commentaire.

Kristy C.
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Le client n'a pas laissé de commentaire.

robert B.
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We had originally rented from 500 Ontario St. That was the scariest location ever. They gave us an extremely hard time about bringing the wrong size trailer back to the OP location, but finally agreed. Thankful they did.

JOHNA M.
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I reserved a car hauler trailer on line with my credit card, when I arrived they told me there was no car hauler available I told them that I reserved it they told me there's nothing they could do . I told them that's a poor way of doing business. Then I had a reserved paper with me and went to orchard park location 11 miles out of my way ! When I went to the counter they said that there wasn't one available I showed them the reserved paper she told me you better hock it up quickly because another person was on the way . This a terrible way to treat customers!!! This policy needs to change if someone puts a deposit on a vehicle it should be there for them.

Matthew G.
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Le client n'a pas laissé de commentaire.

Steven S.
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Le client n'a pas laissé de commentaire.

NATHANMARK D.
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Equipment was clean but inside the truck the floor was wet.

Stephen M.
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No problems with return

Thomas M.
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The trailer was dirty inside. It had black dirt on the floor. I had to sweep it down before I loaded. That was barely good enough. It should be washed. I would have but it was freezing and I was very limited on time.

Christopher B.
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Make return check app not so long winded. Overall experience was great!

Wendy C.
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Everything was perfect and easy thank you

MARK EARL M.
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Le client n'a pas laissé de commentaire.

mike H.
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I've used Uhaul many times and this was the fastest pickup and drop off I've ever had and my invoice was dead on.

ABDULNASERM S.
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Le client n'a pas laissé de commentaire.

KEVIN P.
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Le client n'a pas laissé de commentaire.

Frank G.
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Very easy and friendly location to rent from

M S.
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Le client n'a pas laissé de commentaire.

Karen W. | Premières impressions |
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The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Elisha A.
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The Truck Was Visually Clean, However, Upon Wiping The Inside Of The Vehicle With Disinfectant Wipes It Was Clear That The Vehicle Is Not Properly Wiped Down And Cleaned.

TIMOTHYJ K.
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Super friendly competent staff, equipment in very good condition.

Jeff J.
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Regrettably, though the fairly new 10' box truck was easy to drive (great brakes!), I could NOT adjust the side mirrors to my liking. Given that part of the 380-mile trip was at night, in the rain, I felt very uneasy about the traffic that was constantly passing me - I tried to maintain a speed between 55 and 62, although at times the speed limit was 65. For side-mirror view, I like to set the mirrors so that I can just see the rear couple of feet of the vehicle I'm driving, so that I have little to no “blind spots” on either side of the vehicle. With this particular truck, the mirrors would not budge at all, and were angled in tight to the side of the truck. When I returned it, the Uhaul guy thought that the mirrors were “frozen”. This was particularly distressing at night, as headlight glare from traffic approaching from the left rear created extra discomfort as it bounced off the side of the truck, into the poorly-positioned mirror, then into my eyes - but at least it was raining.🙁 Had I been able to adjust the (rigid) mirrors, the trip might have been a breeze!

Mark B.
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Le client n'a pas laissé de commentaire.

EILEENG H.
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Very easy to use!

Christopher M.
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They went out of there way to confirm that indeed my pick up location made many mistakes and apologized for everything

Mark H.
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I went through the mobile pickup process and it was difficult beginning with locating the truck. At the end I was prompted to go inside to pick up the key which, in my mind, defeated the purpose of all that came before. Had I known I would have gone to the counter in the first place. I was also surprised at how little activity there was considering I had to reserve the truck so far in advance. Also, several other trucks of the same style were on the lot although they may have been reserved just not picked up yet.

Derrick H.
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nothing , everything was great !!!

REGINALDE G.
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SERVICE WAS VERY PROFESSIONAL!

ROBIN H.
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Le client n'a pas laissé de commentaire.

TIMOTHYJ A.
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Amazing customer service and so easy to use

CHERYLANN L.
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All the issues were taken care of. Manager took care of all issues!!

Christopher J.
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Le client n'a pas laissé de commentaire.

JOSEPHA M.
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Le client n'a pas laissé de commentaire.

Joy S.
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Le client n'a pas laissé de commentaire.

JENNIFERMARIE K.
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Le client n'a pas laissé de commentaire.

Trena M.
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NA The person greeting us and helping us check in was very efficient. Great job to all.

Kelli M.
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Le client n'a pas laissé de commentaire.

Kimberly G.
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Professional and fast service!

Joseph A G.
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Le client n'a pas laissé de commentaire.

WILLIAM B. | Expérience générale |
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Absolutely was great for us, we came and left whenever we wanted.

Timothy S. | Online Move In |
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Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

chelsea b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Janette w. | Premières impressions |
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she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Becky E. | Expérience générale |
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This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Jordan W. | Expérience générale |
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I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

THOMAS S. | Expérience générale |
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During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

Brittany M. | Premières impressions |
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Na

Marc S. | Expérience générale |
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Na

Andrea R. | Premières impressions |
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Alex assisted me and he was amazing...he was helpful and courteous...

Heidi R. | Premières impressions |
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Folks working were very helpful and friendly.

seth d. | Expérience générale |
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Thank you for quick processing, the weather is getting colder.

Becky E. | Expérience générale |
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Every staff member was polite, extremely helpful and organized.

Joshua R. | Expérience générale |
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Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. | Expérience générale |
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Very professional and courteous

Non reviews have been submitted for this location.

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