Évaluations des clients U-Haul Moving & Storage of Osgood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Osgood

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Duane T. le

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Le client n'a pas laissé de commentaire.

Glenn D. le

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Le client n'a pas laissé de commentaire.

mark a. le

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Le client n'a pas laissé de commentaire.

valerie B. le

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We stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.

Charlene N. le

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Le client n'a pas laissé de commentaire.

Mary N. le

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Le client n'a pas laissé de commentaire.

Andrea R. le

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I had no issue with the customer service when my Ubox arrived in Athens; however, the workers at the Osgood location in Fargo weren't knowledgeable on the Ubox system at all. It made me really nervous trusting my valuables to them because I wasn't even sure if it would leave the facility. Everything arrived timely and in tact but I think those workers should be trained on the Ubox system to better help customers.

wendy d. le

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It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.

Marvis D. le

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We rented a small moving van for a 1 day in town move. The location was in a road construction zone with no clear access and no prior direction from the Uhaul staff when we made the reservation. We had to call for directions to navigate the entrance. Upon return my daughter arrived before me with the van and parked on the lot having gotten lost and calling me to find her way. When I arrived at about 10 minutes later at 2:15 she was waiting for me to check the van in. The staff did so and made no mention of our arrival time being late and that we would be charged for an entire additional days rental, insurance and dolly rental. We had picked up the vehicle at 2:07 pm on July 1 and return time was noted at 2:24 pm July 2. My daughter was on the lot but waiting for me as I had the rental agreement and had made the reservation. This is not good customer service. I believe the second day charge is not warranted and should be refunded. When I got my emailed receipt I called the site phone number and was on hold for 12 minutes and was told when the phone was answered that I would need to be transferred to customer service. Another 10 minute hold that kept prompting me to fill out the review online. So that is what I am doing in hopes that this charge will be reviewed and the second day charge deleted. I would also suggest that other customers be apprised of the delays and detours at this location with directions to the site during the major road construction in the area. Very frustrating!

Erdene C. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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First off, it took us almost 40 minutes to find the location. There is massive construction around the building and only 1 residential road leading to it. Secondly, you can’t actually call the location. We sat on hold for 10 min before they “transferred” us to the location. When they didn’t pick up, we got put back into the recording for the national Uhaul operator. Once there, we waited in line for 15-20 minutes because they only had 2 people working that didn’t really know what they were doing. There were only 2 people in line and it took about 20 minutes to get to us. Then, they had no one to hook us up so we did it ourselves. When we went to leave the gal came running out and told us she had to inspect the trailer and unhook us and then hook us back up. It was horrible customer service and I will never rent from them again. The gal told us “it’s always like then at the end of the month with people moving” so maybe they could actually spend some $$$ on having enough staff there to function on a Friday at the end of the month.

Todd S. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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I am not sure why this drop off location was chosen, as there was a closer location to our home. Also, there was so much road construction surrounding the location, that it was difficult to get to. We could see it, but we couldn't get there because of all the roads being torn up. Finally, asked one of the road workers, who gave verbal directions to the place.

Lori A. le

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its just too bad there is road construction for this location. tough to get too, no fault of theirs as we all know. Great people and great service

Glenn H. le

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Bret and his team are phenomenal. Very clean facility and has everything that you need.

jeffers k. le

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I had a good experience renting from uhaul. No issues.

sherri n. le

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Sorry for all your construction!!!

Kristina B. le

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Everyone is always super helpful and friendly and facility is nice!

Erica M. le

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Le client n'a pas laissé de commentaire.

todd s. le

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Le client n'a pas laissé de commentaire.

Melvin S. le

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U-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.

MONTE M. le

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The manager who helped me was very nice and he did his job well same with the one that checked the the trailer in. The store was nice. Everything you needed. The boxes seemed to be of good value and nice to be able to return them if unused. Reasonable rate, clean equipment 5 star's Thank you.

Lasana M. le

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The employees were great! The process was very smooth.

Jeffery M. le

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Le client n'a pas laissé de commentaire.

Kristi C. le

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Educate your staff on how to properly tie a car down on an auto transport! All front straps fell off.

Joel A. le

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I was renting a van to move stuff into storage. I inquired about renting at the store as a price comparison to the place I was looking at. The price was about the same so I stuck with the same place but then the next day after I returned the van I received an off for a free month's rent through U-haul. I just wish they would have told me that was an offer when I asked. Other than that they were great and very friendly!

Sarah T. le

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Le client n'a pas laissé de commentaire.

Samuel G. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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the guy who helped me was very helpful and courteous.

Jenniffer C. le

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They mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.

Kirk B. le

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Le client n'a pas laissé de commentaire.

Jon L. le

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Le client n'a pas laissé de commentaire.

STERLING W. le

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Le client n'a pas laissé de commentaire.

dzenita m. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Le client n'a pas laissé de commentaire.

Adam M. le

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I can’t remember the associates name that helped me, but he was very courteous and helpful.

Monte W. le

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I was very satisfied with my experience all the way around! Definitely my first choice.

Paul S. le

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Had many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.

Stacey M. le

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The truck was dirty inside and out. There were cigarette ashes inside the truck, truck was not cleaned (swept or wiped down), along with some melted sticky stuff in the dash. The outside covered in bugs. The staff did not know how to add an auto transport onto my existing reservation to allow for the discounted price.

kerry s. le

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The staff is amazing!!

nick j. le

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Travis is the best!!

ron h. le

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Great experience. The person there was great. keep up the the great work

Glenn H. le

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Brett was super helpful and accommodating...

Sadie S. le

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Le client n'a pas laissé de commentaire.

Jessica L. le

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My inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha

Peggy B. le

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2 very nice guys helped to check everything over when I returned the truck and trailer----no issues at all

DAN L. le

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Moved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.

J S. le

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Great location and clean facilities. Truck was past it's prime, but likely best fit for amount of use and type of drivers in area.

DOLORES S. le

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Can't think of anything.

rusty e. le

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Very fast and professional service. Easy and quick set up. Highly recommended.

richard r. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

trevor l. le

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This location was great. Still not happy that the location on 13th Ave that entered my rental for the wrong day and as a result had to get a truck instead of the trailer I was told I had reserved.

kashi g. le

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Le client n'a pas laissé de commentaire.

Elizabeth W. le

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The amount of time that it took to complete this was crazy long. But the staff was willing to give me a ride so I didn't have to wait there

GEORGE L. le

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Le client n'a pas laissé de commentaire.

Demitrius F. le

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Le client n'a pas laissé de commentaire.

Bernie B. le

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Le client n'a pas laissé de commentaire.

Allan L. le

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24/7 rental was perfect!

Mike P. le

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Le client n'a pas laissé de commentaire.

Jeorge G. le

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Le client n'a pas laissé de commentaire.

Kimberly L. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Le client n'a pas laissé de commentaire.

Mary F. le

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The truck I rented was clean but the shocks needed to to be replaced. Every time I hit a small bump in the road, the truck would shift lanes. On the highway, could not go above 40 mph due to shocks. Very unsafe.

Jack W. le

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Le client n'a pas laissé de commentaire.

Aaron H. le

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The website was worst part of my experience. All I wanted was to rent a trailer and I had to go through three pages of trying to add extra products to that order......

Sarah I. le

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Le client n'a pas laissé de commentaire.

Everett L. le

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Suggest have the trailers have lift assist to get them off vehicle when alone they are heavy.

Glenn D. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Le client n'a pas laissé de commentaire.

Nathan S. le

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Le client n'a pas laissé de commentaire.

Todd B. le

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Very accomodating

Michael M. le

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Le client n'a pas laissé de commentaire.

Harold S. le

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Le client n'a pas laissé de commentaire.

Lori D. le

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Great customer service, clean organized & easy to work with. I’ve rented a storage unit from this UHaul & moving trucks and there’s a reason I always come back to this particular UHaul location and will continue to come back.

Ryan F. le

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Le client n'a pas laissé de commentaire.

Gerald T. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Good experience

EVERETT L. le

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Very clean facility but only 1 staff member on duty at time of rental return.

kim s. le

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Great place

Kenton K. le

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Le client n'a pas laissé de commentaire.

Kathrine L. le

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Travis was extremely helpful and he did a wonderful job making things right after a worker from a different location was extremely rude to us and gave us false information. Travis is definitely an outstanding employee.

Jody S. le

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I was charged twice for the same trailer.

Craig R. le

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Le client n'a pas laissé de commentaire.

aaron w. le

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Le client n'a pas laissé de commentaire.

Nadine O. le

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Le client n'a pas laissé de commentaire.

Jason B. le

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Staff was excellent.

Lee N. le

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Excellent customer service. In and out quickly!

Melisa S. le

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Le client n'a pas laissé de commentaire.

pam p. le

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Le client n'a pas laissé de commentaire.

Kelly P. le

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My pickup order was changed at the last minute which caused me to drive out of my way to pickup and drop off the trailer and appliance cart. I was not happy, and I expressed my frustration out on Brent. My apologies for my behavior. Brent was professional, he understood my frustration, and he worked hard to complete my order in a timely manner. While I still don't know why my order was switched which cost me more time on the road, driving through construction, and more miles on the truck - Brent did an excellent job! Thank you Brent for your help and understanding during our move.

Art W. le

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Le client n'a pas laissé de commentaire.

Rick T. le

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Le client n'a pas laissé de commentaire.

Jamie s. le

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Le client n'a pas laissé de commentaire.

Marv S. le

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Great price and staff

Lori D. le

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Always very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.

Dwight B. le

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Le client n'a pas laissé de commentaire.

Marv S. le

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Great rate on motorcycle trailer.

bob s. le

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Great service - fast and friendly!!

Cindy P. le

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Our rental agent was so helpful!

Randy C. le

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Le client n'a pas laissé de commentaire.

Gretchen S. le

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I thought charging 16.00 for gas upfront was a little outrageous considering I was not given the option to purchase my own gas back to where the tank was when I got it. And I only drove it 21 miles the whole time I had it!

Jeremy O. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Great service and people where very friendly and happy to help

Travis O. le

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Le client n'a pas laissé de commentaire.

Andrew K W. le

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Great Job!!!

VERNIDA S. le

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You guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!

Jennifer L. le

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Le client n'a pas laissé de commentaire.

cody z. le

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Thank you

PAM G. le

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Just an FYI - neither drop off location we were told to return the trailer to were available. (One is no longer in business and the other wasn't accepting trailers). In calling the 800 number Nina was very pleasant in getting us another location which was about 10 miles away so it worked out.

Travis H. le

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Love this place

cody z. le

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Bret was very helpful. Ive enjoyed my every experience renting from Fargo uhaul on 52nd Ave and will definitely use them again, as well as recommended them.

Jon K. le

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The customer service was great and very helpful!

Cassidy W. le

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When i booked the truck a week in advance i booked at 20 ft and they confirmes thats what i would get. The day before i get an email saying im getting at 26ft. I call and they tell me there isnt a 20ft available so they just bumped me up to a 26ft. I switched it 17ft cause we didnt want to price increase. We could have used those three extra feet while moving. And if i would have known my confirmation of a 20 ft wasn’t actually a garuntee i would have gone to penske instead. And then no one told us to actually read the contract and no one mentioned we had to fill up the gas so we get there and then have to leave again to fill it up. No good communication at all. Super annoyed with uhaul and will not be going back.

Paul S. le

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Just an awesome facility, clean,organized, inviting and safe.

MIKE K. le

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Le client n'a pas laissé de commentaire.

SCOTT E. le

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Great service

James A. le

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Le client n'a pas laissé de commentaire.

troy n. le

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Guys were helpful on services were excellent thanks

chase b. le

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Le client n'a pas laissé de commentaire.

jack a. le

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Keep up the timely and friendly service along with the well maintained equipment. Thanks

James M. le

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I have referred friends already to your facility. My mom and dad have rented also from you.

John R. le

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Staff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.

Jeff V. le

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Very helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.

KELSEY o. le

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Brett was very friendly and helpful!

Dale J. le

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Only used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.

Joshua J. le

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Very easy to get access to items as needed. Never any debris or garage in the halls.

Ralph L. le

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I cannot say enough how superb both the staff and the location was for my rental experience.

Carolyn J. le

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The storage facility was very secure and the units were adequate in size. I felt certain my items were safe.

John V. le

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Perfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.

Shondra L. le

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Very nice, helpful staff.

Penni F. le

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Everyone is always so kind and helpful!! Thank you!

Naomi M. le

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The storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.

SCOTT C. le

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We used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo

Logan J. le

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Each time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.

Alan I. le

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The sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.

michelle o. le

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Need a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome

Melissa O. le

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Tried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.

Trung L. le

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Thanks for your great service

Patricia H. le

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Don't like how rude,they are when you are late paying.

Robert G. le

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Everything was great no complaints at all. Very pleased with the whole facility.

Chris P. le

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Customer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.

Lori E. le

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Excellent experience in working with this business for storage and moving supplies.

Joe R. le

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Everything went perfect in getting the truck, dropping off the truck and driving the truck.

harlan p. le

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Staff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!

NICK N. le

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Great location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.

CHRISTOPHER H. le

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I really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.

Ashley R. le

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The guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.

Alex W. le

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Thank you!

CHRISTOPHER H. le

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When we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....

Richard W. le

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Quick in and out because the people there knew their job and were happy to be doing it.

mark s. le

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none

Kurt J. le

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This facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!

Brenda M. le

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We found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.

AMANDA F. le

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The truck could been better serviced. Breaks soft and tranny didnt shift through gears properly

Gregory S. le

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Nice people work there.

harlan p. le

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You won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!

danielle w. le

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Ashley was awesome!!!

michelle r. le

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Matt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.

Samantha N. le

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I didn't go on-site to see the facility so the first few questions are not applicable for me

christian g. le

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I couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.

Troy M. le

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Very courteous and friendly! Great facility. Super convenient as well.

KAREN G. le

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Excellent facility!

Colton G. le

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Good service