Évaluations des clients U-Haul Moving & Storage of Oshkosh West
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Oshkosh West
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Rick R. le
Excellent service!
Matthew S. le
This location has been the best I have ever been to. Except for maybe cheaper per mile which they have no control over, the experience was great. The general manager was there on her day off and she did great from the customer service aspect
John C. le
Mileage price was too high to consider using again!
Helen B. le
I plan on using Uhaul again when I move in September
Louis C. le
The lady(s) who waited on us were fantastic.
Barbara T. le
This site is run by people who must remember what it's like to tackle a large project. They are truly there to help! We were running late with moving and needed another hour for the truck. They extended the time as a courtesy without cost! Excellent customer service. They do business with the customer in mind.
Thomas H. le
Brittany was amazing! She keeps all of her vehicles in top form, compared to other locations! She does the work of 5 men. Definitely using this location again!
Joshua W. le
More staff. Shouldn't wait 15 mins for help at store.
John C. le
The location was convenient and quite visible. Equipment was with one exception well maintained. Some of the staff personnel are quite helpful. As with any organization management becomes the face of the corporation. Keep up a professional, friendly face. The Right side mirror was secured in a permenent non movable location focused on the side of the vehicle and not the road behind and to the side. A dangerous situation made worse by the abusive torque pressure applied to the Safety Torq fastener that was abused. Uhaul equipment should alway require a Safety Check by the Renter in the presence of a manangement representative. Otherwise a reasonable value.
Mark M. le
Good fast service
Gary J. le
Everything went well and I will recommend this U-Haul location to family and friends.
Kelly F. le
Even though it was a busy day the manager was exceptionally fun and personable, She did her job in a very good manner Thank you I will be using this location again
Matthew S. le
Checked in online and still had to check in as usual in the store. Online check in saved no time at all. Not enough employees available to help customers.
Chad M. le
I called and asked for a 4x8 trailer and they told me "sure, you are all set!" A few hours later, I get a call stating that 4x8 trailers are not reservable. So I agreed to a 5x8 trailer. I called 2 or 3 times before my scheduled pick up to verify that everything was good to go. I go to pick up the trailer and they tell me that they have me down for a van, then they changed it to having me down for a 6 x12 trailer. I was told I had to go across town if I wanted a 5 x 8 trailer. They told me that the place across town has my information and all I had to do is pick it up. Not the case, I had to re-explain it twice. The first guy I talked to was completely useless, Luckily the lady that knew how to do something was overhearing what was going on and when she got done with her customer, she was able to do everything with little input from me. She also claimed that 4x8 trailers are reserverable. So you can improve by training your staff.
Timothy A. le
Clerk not very friendly. Forgot to return dolly when due. Wish they would have called to let me know. I would have brought back immediately. Instead, charged for 4 extra days.
Jeffrey H. le
Compliment - the young lady who waited on us at pickup and drop off the truck we rented was so nice, very friendly, and very professional. She made our rental experience go smoothly. Unfortunately, we did not get her first name, but she was working on Saturday, 6/15 at 9 am when we arrived to pick up our truck and was there at 1 pm when we dropped the truck off. She did a great job. Thanks so much for the great service.
Elizabeth G. le
Customer service was excellent!
Michael S. le
One problems with drivers door window crank fell off second time I closed door. Ramp mechanism was tough to operate
Mike S. le
Good selection and availability, knowledgeable agent
David H. le
Thanks
Mary T. le
This location had one worker, a long line - I got my U-Haul 30 min after my appointment because the line was so long. Both locations in Oshkosh are pathetic.
Robert W. le
The lady helping us was very friendly and helpful. She took us out to the truck and explained everything we needed!
GEORGE J. le
Online return non functional,tried it three times. Oshkosh location tried to call ,return number was s call center long wait times,LOUSY SERVICE
Dennis Z. le
Great place for storage.
debra c. le
Just got it and haven't got anything there yet
Eric B. le
This facility seems very lightly staffed. This may be intentional, but the one individual on site any time I have visited can be very busy helping multiple customers. All staff did an excellent job communicating, were courteous, and helped visitors as quickly as was practical.
Connor C. le
Brittany Klahn went absolutely above and beyond to help us. She was wonderful and a joy to work with. When we hooked up our trailer, the lights weren't working properly so she kept trying different things to find the solution. She was great and should be recognized for her knowledge and expertise.
Taylor M. le
Very slow service, only had one employee working on a Saturday (busy day of the week for moving).
STEVE O. le
Young lady that helped hook the trailer and complete the paperwork is ALWAYS great to work with. The front tie down ratchets on the trailer were almost impossible to use. I cured that with a bit of WD-40.
Krista L. le
Easy access...indoor storage was great!!
Lana A. le
Brand new. I like the security with using a card for access
Tracy R. le
Good location and always has vehicles in good condition even for walk-in needs. Staff has never been friendly...they tend to act like you’re an inconvenience to them and impeding their Instagram viewing time...but Uhaul has never been an example of how to treat customers anyways. I HATE the new phone vehicle inspection method. Pictures you must sign off on to self-complete the rental are not detailed enough to accept the vehicle...especially when it is up to you to take pictures of any discrepancies and upload them. Wouldn’t it be easier to and more efficient to have the representative just walk out and verify the info? I mean we can’t return it on pictures alone can we. It’s just lazy and if we are moving towards limited customer service interaction, why do you even have agents anymore....but I know this comment won’t change anything
Anna M. le
Great fast & friendly service!
SUSAN O. le
I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.
Chris S. le
Update software system , my pre rental set up didn’t save any time and may have taken longer. Employees at the location were disappointed on how poorly companies systems work.
Linda G. le
Carts in trhe pull in area are so useful. Thank you!!!😁
James S. le
Your manager Britannia worked her but off to get my light hook up done while taking care of customers too. Great job !! Sad she is the only employee.
Richard F. le
The lady was very, very helpful !
Jordan B. le
Britany was excellent!
Suzanne B. le
The young man working at counter was so helpful and encouraging. He bolstered my confidence in driving with a big trailer through a bunch of roundabouts!
Wayne M. le
Add more staff. Check in and check out always takes longer than it needs to when only 1 or 2 folks are working behind the counter.
KATHY L. le
Fix the ability to charge online credit card and not the person picking up the containers. Train Oshkosh personnel in how to load containers on trailer and billing.
dennis r. le
The pop downs on the web sight make it hard to see info that I wanted covered every thing up
Troy M. le
Both employees I worked with were real good, got me in and out of there real fast.
Anne H. le
I was given a different price over the phone then I was at the dealership very disappointed will not be using your service again
Dean C. le
Customer service was great. The person at the counter was working on her own with a trail of people waiting for their rentals. She was composed, polite, knowledgeable and friendly. She is a good employee and should be acknowledged.
Pawel O. le
Great business, as always :). Thank you
Marcella T. le
Great experience and great service.
Ken D. le
The U-Haul was in very good condition and well-kept, but the big issue I had was that the U-Haul was that a quarter of a tank and I filled the tank because I didn't know how much I would use spent about $60 maybe $70 and I only ended up using about a quarter tank of gas I was upset that I didn't get refunded the money. I wasn't sure how much gas I was going to use and I didn't want to get stuck somewhere so I filled the tank.
donna s. le
I initially called a store at 999 Winneconne Ave in Neenah WI for a reservation, but when I got to the store they did not have the reservation or a truck available. The staff member called the location in Oshkosh and reserved a truck for me and I had to drive 20 miles in the opposite direction to pick it up. At both stores the counter staff were commenting about the computer system and how it wasn't working correctly. They themselves were courteous and very helpful.
Clare C. le
The young lady that helped us was extremely knowledgable and helpful. Great customer service!
Richard B. le
The whole concept is great, but the staff does not have the training and experience to be there on their own. i.e. forklift, barcode machine. Communications amongst the staff is also lacking.
Mike C. le
Very nice storage facility.
Amber L. le
I've never used U-Haul prior to this week, and I will never use it again. A U-Haul employee attached the trailer for us. It appeared to be his first day because he kept asking the other guy if he attached it right, and if he wanted to look at it. The other guy never looked at it and said it's fine. It unattached in the middle of traffic before we even made it a mile. The hitch was too large for the trailer, but they'd forced it on there anyways. We called the store about the issue, and we were sworn at and told to call some other number. We ended up buying a smaller hitch off a random stranger after sitting in the middle of traffic for an hour waiting for the U-Haul "help" to arrive. They never did. It was lucky that it unattached while we were moving slow, and it's very lucky that no damage was done to anyone's vehicles. Apparently, U-Haul employees need to have more training because these two guys were extremely incompetent.
Ronald M. le
Quick and friendly service.
Natalie L. le
The lock on the truck wouldn’t open for me or the worker inside. We had to wait on another worker to come when she was finished with what she was doing. I was suppose to pick up at two and we couldn’t get the lock off until 315.
Shawna H. le
This made moving so easy. Would highly recommend.
Vitor C. le
I was supposed to take advantage of the 24/7 truck share program. Unfortunately, after my identity was verified and the passcode given to me so I could retrieve the vehicle's key, I still had to wait for the store to open because the key wasn't in the truck. That is unacceptable.
John F. le
Great location and staff
Krista L. le
Great service
Sally T. le
OMG WHEN I RETURNED MY RENTED U-HAUL TO THE PLACE ON KOLLER AVE IN OSHKOSH I PULLED IN WENT INTO THE BUILDING HAD TO WAIT FOR AN EMPLOYEE TO TAKE CARE OF ANOTHER CUSTOMER AND A LADY CAME UP TO ME AND SAID SHE HAD ME ALL CHECKED IN AND WE WERE FREE TO LEAVE FANTASTIC WORK AND ORGANIZATION
ryan s. le
Never checked in my trailer after drop off and I got charged a late fee and extra days of use. U-Haul has refunded the overage but the process is terrible and takes far too long. I will not be using this location again.
Benjamin B. le
Related to online check-in: During the verification process I waited 20 minutes before my credentials were verified. There was no communication or estimated wait time during this process. It would be nice to have someone in the online chat mention how long it should take. Otherwise everything else was good.
Traci P. le
Online reservation was a mess, never finalized the rental but was contacted, it kept adding in and changing add ons I never selected, never recieved confirmation for the reservation that was supposedly made nor the one I confirmed, very expensive, will not use for moving again.
Cari Hunter B. le
Make rentals available at all locations if someone reserved a size and they don’t have it take one to that location $.99 a mile is reduculas There was an extra 32 Miles added to my rental because the location I chose did not have the size truck I needed. In my opinion that should have been waved. I won’t rent from you guys again.
Andrew S. le
Outstanding Service.
laura b. le
The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.
Deborah A. le
Great quality service
Louis J. le
You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful
EUGENE S. le
Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!
Wayne W. le
There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share
thomas p. le
person that help me did not know what there where doing
Dorthy P. le
great
Steve M. le
As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.
Chris m. le
The staff is awesome
Steve T. le
Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.
KIm T. le
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson
Andrew S. le
My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.