Évaluations des clients U-Haul Moving & Storage of Oshkosh West

Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.

Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.

Truck buried in snow. Six inches of snow on hood and windscheild

This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn’t gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake’s leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn’t get his name. I could go on about the other things they filled me in in that I didn’t know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.

Staff was friendly and prompt, always nice to deal with.

Amazing customer service. Easy pick up and easy drop off even in freezing temps.

Great service as usual

The locks on the cargo are terrible. The after hours drop off box was broken and there was no good way to return keys. Personnel was good but frustrated with lock and drop off issues. Wasted at least 30 minutes and had to leave keys and hope everything would be ok

Everything at this location was great! The people there were friendly and very helpful. There was plenty of equipment, but the person I made the reservation with made it sound like there might not be a trailer available. Other than that, wonderful experience.

Provide more included miles....

The alignment was way off on the vehicle making it hard to drive. Additionally when I went to drop off the vehicle only 1 out of 3 employees were wearing a mask and we're not enforcing the mark policy stated on the door for the other customers not wearing masks.

Employee walked up as soon as I walked in and asked how everything went. He said thank you for choosing us glad you enjoyed the rental. Great costumer service.

Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.

Excellent service as I was renting a storage unit - knowledgeable and friendly!

Staff was very friendly and helpful.

The cup holders and dashboard were dirty from the last customer, and the side door was hard to close. The customer service was fabulous, and all of my needs were met.

Friendly, knowledgeable employees! Thank you!

Great experience, good customer service. Very well organized.

I did have a few times i was over charged but got taken care of i do recommend you to anyone

The New Manager is Fantastic, Great person to find for your company.

The lady was very short with us when we were standing there waiting on her to answer our questions while she checked the truck back in, basically told us we owed extra money for mileage and as soon as the payment went through told us we were done but never answered our questions. So, basically took my money and dismissed me. I tried calling back later that afternoon around 5pm as my boyfriend can't find his Carhart brown cap only to have my call rerouted to a VERY RUDE man who basically told me my call didn't matter or have an merit but lets go ahead and share a person cell phone number that works there to try and get hold of some one which by the way never answered so we never got to find out if they found it or could even look in the truck. https://www.carhartt.com/products/hecarhartt-accessories-headwear/Acrylic-Watch-Hat-A18?icid=home-extension-product-hat-A18-20201104-allvisitors-13371

My rental was not ready at 6am like requested. They don't take $50 off for the “guaranteed rental” the lock on the back of the truck was the wrong lock. Thankfully a U-Haul represtative got to work early and quickly got us another truck. Took an hour and had to pay my helper for the wasted time. Hidden fees on the insurance, they will charge you $14 more if you go over the miles that there system generates. So if you have to make two trip your pay an extra $14 plus .040 a mile. Even if you return the equipment a day early. Scam artists.

Commented fraud by overcharging my debit card after the equipment was returned. Make sure you take pictures with a timestamp of the equipment when it is dropped off at this location.

Process was easy... the truck I had was not the cleanest... outside was dirty and the inside was okay. The steering wheel felt sticky, which is gross.

I'm very happy with the service and the help that I I got thanks.....

The dude working friday all by himself was awesome

This is a uhaul only business and it shows. There is a giant parking lot with a very clearly marked area for drop offs and an associate came out to greet us and get us on our way immediately. This was a wonderful experience.

The only thing I recommend is having more than one person running the service area. There were several customers waiting when I was being waited on and I could tell there was some issues since it took awhile for the other customers to be waited on.

Awesome people to work with. Don't change a thing... and give them a raise..

Driver was unable to deliver ubox due to illness. No back up driver. I had to scramble to find a truck and go pick up ubox, quickly load, and drive it back so it could get shipped. On delivery the moving company which was selected by uhaul went out of business, no one told me until day of so I had to scramble the figure this all out. Had to cancel and reselect movers. Too stressful. One part of uhaul does not know what the other part is doing. Got phone transferred around for several hours

it wasnt too clear where I should put the dropoff trailer...your app works excellently though

Equipment was fine for a rental unit, but was not cleaned after its last use. lots of styrofoam pieces all over the inside of trailer. No big deal, even the help said it should have been cleaned out better. But you asked so I'm sharing.

Checking out was so easy and well planned by U-HAUL , we will use your storage lockers again

Nice facility and friendly staff. Definitely recommend

Just make sure that you fix our price. It was less then what you put.

Guy was very friendly, respectful and helpful.

I was renting a trailer to haul some brush. Your agent didn't know the difference between a utility trailer and an enclosed trailer. Then he said he didn't have the size I wanted and was looking for another size, then he realized he had the size that was out front. Then for some reason, he added on a hand cart and a bundle of blankets for me to haul brush. I wouldn't trust this guy to rent paperclips.

Make sure everything rented is in the truck

Didn't receive the 26 foot truck I reserved. Had to get a 15 foot instead. Due to lack of availability through 24/7 pick up. Spent over an hr and a half in the parking lot with customer service trying to pick up my truck. Then had to make two trips with a smaller truck doubling my miles in town. Which if I had gotten the truck I originally reserved this would have never happened. Was still charged full price for everything with zero compensation. Overall it was a mess and I wouldn't do it again.

Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.

First time use. I will tell others about GREAT SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They are getting worse every year, why the hell aren't they in the buildings working everyone else has to be? No reason for them to be getting paid as much when they don't have anyone really working, no overhead. BS they probably got a ton of money from PPE loans also, nothing but a scam, this should be considered an essential service, get to work UHaul Poor internet service, hard to checkin took almost an hour to complete the check in

Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friends

The manager here was very busy on Saturday but helped get the needed storage units arranged and the truck returned quickly.

Better customer service

Jacob was awesome to work with. He may have been overwhelmed as it seem that he was the only one working. He did not let that phase him and was very professional, nice and helpful. A true asset for U-Haul. Thank you to Jacob for the awesome U-Haul experience.

Good move made easy. Thank you 😊

All good!

Dropped off trailer on Saturday and I got an email on Monday saying it was not returned - it had been and I should not have gotten an email stating otherwise.

Better roadside assistance.

They are continuing to try and double charge me. I have already paid majority of it and now they are trying to say I laid nothing when I extended it. I wish I could talk to someone who was knowledgeable and professional. I am so disappointed in this experience.

Thank you for everything. I am very pleased with my experience

The process was very easy for pickup and drop off, the truck was very clean and in very good condition and completely fueled up. I was very impressed and will be using U-Haul again next month when I move.

The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirience

The young man here was excellent. However he was all alone with no other staff. My service as a moving help affiliate was unable to be completed as ordered due to lack of staff. Although his service was great uhauls staff to customer ratio was subpar at best. That guy needed help. He was phenomenal to say the least.

Jacob is a goddamn rockstar and is hands down the best person I have EVER dealt with, went way over and above, all with a smile, despite being clearly, blatantly understaffed. Whoever at corporate needs to hear this, this is your quarterback right here, give him the team he needs to succeed. Both times I was in this location, Jacob was the only person working, handling multiple clients at the same time. If there were another person on staff, the customers wouldn't be waiting and thus growing frustrated. It's a bad reflection on the company when you have an excellent location, and an excellent manager, but no support.

Great service

Loosing a day because your computer was down was not professional!

Great location for me.. Staff always friendly and helpful the facility was clean will use again!

Very well trained and polite associates working when I came to pick up my equipment. It was an absolute pleasure working with them.

Jacob was extremely helpful with our storage unit.

Nice helpful employees

This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.

Website didn’t work tried for 2 days to book online the information was there but only partly per stafff

This is a first class facility and first class staff. Couldn’t be better.

Very friendly and helpful

Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.

.

Fast, easy and convenient.

Would do it again if needed

They gave me very good customer service very helpful and understanding explaining everything thank you very much

Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.

The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!

Very smooth process. The unit is convenient and well maintained.

I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.

Very impressed

Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!

The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)

I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!

People helped us a lot nice clean facility

Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their items

Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....

Mike was extremely helpful and quick to help our needs.

I plan on using Uhaul again when I move in September

Good selection and availability, knowledgeable agent

Thanks

Great place for storage.

Just got it and haven't got anything there yet

Easy access...indoor storage was great!!

Brand new. I like the security with using a card for access

I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.

Carts in trhe pull in area are so useful. Thank you!!!😁

The lady was very, very helpful !

Very nice storage facility.

Great service

The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.

Great quality service

You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourceful

Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!

There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will share

person that help me did not know what there where doing

great

As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.

The staff is awesome

Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.

We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim Thomson

My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.