Customer Reviews for U-Haul Moving & Storage of Oshkosh West

1 619 évaluations

900 N Koeller St   Oshkosh, WI 54902

(920) 232-3713

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(920) 232-3713

900 N Koeller St
Oshkosh, WI 54902

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Had a good experience! Nothing bad to say!

Tashina B.  |  Expérience générale 
Évaluation :
3

The guy that waited on me was angry and rude when we picked up the motorcycle trailer. He hooked it up okay but his attitude was bad. Same thing when we dropped it off the same day.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRIFFIN T.  |  Premières impressions 
Évaluation :
1

Getting better staffing. They were all a bit rude and made me feel like they didn't want to help me like I was just a bee buzzing in there ear! Very unsatisfied with the employees. Especially when the main one who helped me was considered a general manager. I don't see how he could be a general manager with the horrible friendliness he let off to me as a customer. Even my brother who was with me was shocked at the service given

Tracy S. 
Évaluation :
5

Service was great. Truck clean and easy to drive. Best value moving company out there.

Matt K. 
Évaluation :
1

Hire people that want to work there. The guy at the counter was not friendly at all. It was like he didn't want to be there. I was definitely a inconvenience for him. I'll probably go to the different location for my next u haul rental

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
2

The man at the front desk was very rude as we were going over the paperwork. Told me" he reviews the instructions quickly! "… and that he did. And when I repeated the instructions to make sure I had it correct as far as using the card and such it was as if I was wasting his time! We tried for well over 40 minutes trying to gain access with the card to finally be told it may take 30 minutes or longer to get activated and that we "may need to come back tomorrow "!!!!! We had unloaded 2 trucks already and live 2 hours from the storage unit! Eventually called the man in the store as he was closing at 7pm and he said computers are slow come back tomorrow. I then asked if he had a key to help us enter and he had no response. Then I said if we enter the unit alarms will sound ….and he replied" yep nothing I can do about that". At that point we were fed up with the attitude of this man so we entered the unit , alarms sounded and he eventually turned them off. Not a pleasurable experience. Well kept and clean within but the customer service lacks much attention to detail!

RAELEEN P.  |  Premières impressions 
Évaluation :
5

Make sure that the on-line check-in works correctly. I had to repeat several steps at the counter.

Gregory D. 
Évaluation :
3

The young man working the counter has zero customer service skills. I might go as far to say that he has very little social skills as a whole. The facility seemed grossly understaffed for a weekend since that was the only employee I had seen in the 35 minutes I had to wait around to pick up my scheduled rental. After waiting 15 more minutes on my return the only words that were uttered when he finally came outside we're "You're good"

Joseph M. 
Évaluation :
2

The person working was very rude as if he was unhappy to be working

Rebecca W. 
Évaluation :
1

I originally rented a 6x12 trailer from a location in Menasha to be picked up at 7:00AM on Sunday. U-Haul moved my reservation to Jackson St in Oshkosh. Told me it was 24x7 location so I cold still pick up on Sunday morning. Got there and no one was around and found they are not open on Sunday. After numerous attempts to manually check in with the website and phone calls, finally got transferred to Koehler St in Oshkosh but couldn't pick up until 9:00. Got there 6 mins early and the guy was adamant that they did not open until 9:00 so I waited. Told him my situation and he had no sympathy and then tried to charge me over $79 for a trailer I had already rented and prechecked in at $40.75. He argued and then finally blamed the computer system and charged me correctly. Then only 2 of the 4 lights in opposite corners on back actually worked correctly and one marker light when flashers were on. All marker lights on the right side and 2 in back did not work. Guy said it was ok to take because I only needed 2 lights to work on back.

PATRICK S. 
Évaluation :
2

Your employees were rude and not helpful. I've never had a problem with the other Uhaul location in town, but both employees I dealt with at this location were.

Erin H. 
Évaluation :
1

The employee working was disrespectful when I returned the truck, making comments that they had been working since 5am, and ordering me around like a child.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie r.  |  Premières impressions 
Évaluation :
5

Keep up the great work! Loved the candy and coffee.. very accommodating.

ri W.  |  Expérience générale 
Évaluation :
5

I was able to reserve on line with no problem. When I showed up the attendant was very helpful. We had no problems and when I dropped it off the same attendant was very helpful.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY B.  |  Premières impressions 
Évaluation :
5

The manager was very helpful and understanding

BILL C. 
Évaluation :
5

U haul leaked water from rain and got most of my stuff wet and destroyed some of it as well. Told the check in guy and he just shrugged it off.

Nicholas W. 
Évaluation :
2

The staff was very disrespectful. It took a while for someone to assist with a trailer return. One employee finally told me to just drop it anywhere by the trailers so that's what I did. I waited at least an additional 20 minutes for another employee that was outside to finally walk over by me and before he got there he yelled that I put it in the wrong spot after I already had it disconnected. He shrugged in a disrespectful manner and just walked away and never checked me in. He never came back to complete the return so I left, later that day I got a text that the trailer was late and would be charged additional cost.

Jona E. 
Évaluation :
4

My only trouble was with my own ignorance. I didn't know what to do and had to figure it out. Perhaps a video on the entire process from picking up the truck to dropping it off to getting into the storage facility would be helpful. When I am moving I have a lot of helpers just waiting so getting checked in as fast as possible values all of their time.

Aaron E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
3

Wkk ok seeing why y'all charged me 75$ again

heather D. 
Évaluation :
5

It's great that staff hooks the trailer up for customers, but a quick tutorial would be helpful in case the trailer needs to be removed and reattached during the rental.

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P. 
Évaluation :
3

Did not get an invoice sent to my email upon check in. Would like to see what I was charged.

Jeffrey K. 
Évaluation :
3

yorr sign out app sucks did not work after 3 trys and 1/2 hour of trying to chcek out. had to go to my work computer 2 hours later to sign out.

Robert H. 
Évaluation :
1

I am actually extremely frustrated with my experience at this location and would like to have someone contact me to talk about what we can do to fix it

Sarah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
3

The gentleman who signed me up had very poor customer service skills. He was not welcoming, friendly and the transaction almost felt like an imposition. There was no " Is there a thing else we can help you with today? " I was not offered to purchase a lock or anything.

Virginia Michele M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
2

I rented a truck that was full of gas, I traveled 12 miles, filled the truck back up and I ended up paying $21 for 5 gallons of gas. When I explained the situation to the manager, they said there was nothing they could do and that I just simply overpaid for gas.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY K. 
Évaluation :
1

More training on customer service. The guy working this morning was grumpy and not informative. What ever tough time he is going through shouldn't be taking out on Uhaul customers. I hope this gentleman's actions doesn't represent the rest of the uhaul company.

Tou H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

So I really appreciate the level of security however I feel the price is really high.

BRADLEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
4

The person who "helped" us when we picked up the U-Haul truck was not helpful. Never came out from behind the desk, never came out to indicate which truck or inspect the truck before we took it. Told us it had "half a tank of gas" so make sure it had "half a tank" when we brought it back....it had 9/16 when we got it apparently and so when we brought it back with half a tank we were charged for gas. Told us to pick up 2 bags of moving blankets and the 2 dollies on our way out. I had to go back to confirm it was the smaller dollie we needed but did not bother to count the blankets until later...we had paid for 24 but left with 2 bags of 6. Luckily the people at drop off believed us. Then when I asked if the drop off location would show up in my app because it was showing only the pick up point, he told me no, it would be in the email I would be sent. I was sent 2 emailed contracts that I searched through first, at length, and then disgusted I went back to the app and found the drop off location listed after pick up done. Apparently the 3rd email was the one that had the more concise info on gas and location. Which gets me to the fact that the drop off location DOESN'T EVEN EXIST ANYMORE. The new owner of the building at Olde Town Laundromat have a cardboard sign that says, "No U-Haul Drop Offs". I then had to find another U-Haul drop off point. These people at JRz Auto Body in Stevens Point WI were awesome. They explained the bill which is higher than what we paid in Oshkosh...which I now understand paid for the underfilled gas, tax, and cleaning fee (however, the truck was not dirty when we returned it). None of this was explained to us in Oshkosh at Koeller St location. There at Oshkosh, he asked for me to check whether I agreed to the amount of $223 that was charged to my credit card there....no mention of fees that would be assessed at the end. All this hassle on top of being told that, even though we were reserving almost 3 weeks in advance, that I would get a call the day before our move to confirm location, hours, and AVAILABILITY of the truck we needed. When I called to confirm that we might be told that the truck was unavailable, I was told we should just trust that it would work out, but technically, yes it was possible that it would not be available. Now, you tell me...is this a story that would inspire me to refer my friends to rent a U-Haul from the Keller Rd Oshkosh WI location??? I'm not sure I'll deal with U-Haul at all in the future. The only bright spot was dealing with JRz Auto Body at the eventual drop off location.

Christina S. 
Évaluation :
1

My truck after 2nd load would not start up again. The manager said it was not in park all the way. But it was, because we tried everything. Showed an icon of a car and lock. Re did the doors to check, re did it in gear. My brother drives trucks for his job so pretty sure he knew how to start a truck. Manager said he must have bumped the gear when he tried turning the key. I was watching him, he bumped nothing. It just wouldn't turn over. After a half hour he tried it again and so we were able to finish. But I was not going to take any chances, so we kept it running while unloading and when we got it back to the store kept it running. I was given a whole $20 off supposedly, which of course the manager still has not sent me the new contract showing even that off. I will NOT use Uhaul service ever again. And I still want something off of my bill!

NANCY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Friendly and easy process

ri W.  |  Premières impressions 
Évaluation :
2

The kid who waited on me was a total asshole. The trailer lights didn't all work, had a smashed fender. If I didn't need to pick something up, I would have told kid to pound sand and refund me, and go somewhere else.

Kristian F. 
Évaluation :
5

The staff was excellent to help me….. the original unit I was supposed to be in must have been in use so they gave me a storage unit on the inside….. the ONLY thing I would suggest is that you have some soda machines around because I know I would pay to get a cash out bottle of soda…. And they even helped me with uninstalling my trailer

Mark P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrick V.  |  Online Move In 
Évaluation :
5

Merci

Bradford T. 
Évaluation :
3

When we arrived to open our storage unit, there was someone's personal lock on it. It was a good thing we got there right before they closed. He took care to make sure we could get into our unit.

Janet O.  |  Premières impressions 
Évaluation :
5

Very convenient

Steve S.  |  Premières impressions 
Évaluation :
1

Get rid of the Manager who is neither motivated or very bright. We've had nothing but problems with the 900 N. Koeller Street location since he took over.

Glenn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT M. 
Évaluation :
1

Manager was racist, initially refused my international license and kept saying he won't let me drive but then when he scanned it, the app accepted it and he just threw the keys at me

Taha S. 
Évaluation :
3

I'm not even sure what I was charged for as if today. I was waiting for a call to settle my dispute yesterday for dropping off the rented uhaul last night and didn't get a call just got charged automatically from my account. Not even sure what I was charged for as of today. please communicate more with customers as I've yet talked to anyone representing uhaul before just getting charged.

Troua Jay T. 
Évaluation :
4

Only problem was I was given 3 different units and 1-was a 10×5, the 2nd- was small door with a lock, and 3rd-was taken. 1 in 1/2 hours to rent 1- unit. Otherwise everything else was good.

patty l.  |  Expérience générale 
Évaluation :
2

I initially thought that I would make 2 trips to my new location. I only made one trip. Based on this, I paid for the mileage for 2 trips. I wasn't credited for less mileage and they charged me an additional amount with no explanation. I was told it came with a chain and lock but it had neither. The truck had over 162 000 miles on it. You could smell exhaust in the cab and had to constantly steer left/right to have it go straight.

Mike Q. 
Évaluation :
5

GM Doc takes care of business like an absolute bossanova

Justin L. 
Évaluation :
5

It was POURING rain when I dropped off, and the person assisting me with the turn in was great,

david C. 
Évaluation :
1

Get new employees. The kids who were working really hate their jobs, were rude and acted like we were bothering them. I was handed keys and told to go find my truck.....I found it buried in a row of trucks with one 6 inches in front and one 6 inches behind it but expected to get it out myself. I got in and started it....fuel gauge showed 1/8 less than records said to return it with as well as the odometer having one more mile on it.....I went in, got kid working to come out and look....after he argued with me, rolled his eyes and said "really? It's only a dollar" Yeah really! It's my fucking dollar you're screwing me out of, before the truck even left! After all that we were finally able to leave, 40 minutes into our 24 hr rental. Returning it was just as bad, kid had an attitude and commented to another worker, in front of other customers....."that's the guy"

Dustin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
1

Absolutely horrible customer service, we reserved rented one of their utility 6x12 trailers with ramp to haul our UTV, got it to our place to load our UTV and it DIDN'T FIT! So, my husband took the trailer back immediately as I called to let them know that the trailer didn't work because the ramp opening was not big enough for us to drive our UTV onto, and that my husband was on his way back to return it for a refund, they told me "left our lot, nonrefundable" remind you I asked the night before and got confirmation that it would indeed be big enough to haul an utv! Customer Service Representative was Super Rude, I will never go back to this location again, so disrespectful towards me on the phone, and they also need to know the correct information on their products, before giving out the wrong information!!! They don't even deserve one star from me.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
1

The worst experience with UHaul! Started with trying to get a hitch put on. The soonest date online I could get it in for was July 11th. I wanted to use the trailer starting July 8th, so I called and talked to the GM- Doc. He told me, that as soon as they get the parts he would get them put on, and for me to call back in the 5th. He said here is my personal phone number, I will take care of you. That was a bold faced lie!! First of all he would not answer the phone, I started calling at 10am and tried to 5:30. I called both his number and the store number. The store never answered, it always went to the company voicemail after ringing and ringing. When Doc finally did answer his phone, he said I am not at work after 4:30, and assured me the parts had not come in. I called back the next day, same run around. So now it's the 7th- I still haven't heard if the parts have come in, and we want to leave the 8th. So I drive over about 1:30 and walk into an empty store, wait 15-20 minutes before someone that works there comes to the front. They check in the computer, and tell me the parts have been in a while! He calls Doc (the GM who was off?? ) after chatting with him awhile, he asked me what time tomorrow I want the hitch put on. He says they will put it in first thing in the morning, 9am. On Friday I try calling at 10:30 and of course no answer. I go over about 1:45 or so, the place is empty of customers, one worker and Doc are sitting behind the counter. I ask why no one bothered to call me, and was told they were busy. Next ordeal is getting a trailer. The week prior when I talked to Doc, I asked for a 4x8 trailer gong one way to Indiana, was told sure they won't be a problem. Surprise, Surprise, it turned out to be a problem. The only trailer available is a local trailer that I will have to bring back empty. I'm frustrated and just want to start this move. I tell them I need the trailer till Sunday. I ask if they are open Sunday's for return and how late- Doc says yep, open till 5pm. We get it hooked up and off I go. Fast forward to Sunday, my travel back is going slower because of construction delays. So now the next problem, about 2:30 I get a call from the UHaul store (I guess the phone does work!) and they ask me if I am on the way. I say yep, I'm about 20 min out. I am kind of confused why they are calling me, I have plenty of time before they close. So I get there at 3 and wait a bit for someone to come out, when they do they unhook the trailer and I head on home, thinking I'm done with this ordeal. Nope. I get a message that I am being charged an additional $28,29!!! I try calling…with no better luck then I had last week. So I go online and look up my account. I picked up the trailer at 2:10 on Friday, and the contract said to have it back by 1:30 Sunday! That's on me, I missed that part on the contract. So for the extra hour I got charged an additional full day rental!! I can honestly say this has been one of the worst customer service experiences I can remember.

Richard R. 
Évaluation :
4

I was not impressed with the online check in process. It took me about 20 minutes to get through and I still had to go inside and get keys and the appliance dolly.

Ramona R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Great place to store property and rent trucks. Good supply of all items and needs for moving.

ANTHONYGLENN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine L. 
Évaluation :
3

Had some issue with the front desk person!! He seemed very slow and couldn't answer my questions promptly!!

PAMELA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

3. Communication regarding access was clear, but my unit is outdoors & there is no gate at the facility, so some of the information was irrelevant to my location. 5. I didn't need to go inside the actual facility, but my storage room unit floor covered with cottonwood seeds.

Megan H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristifer O. 
Évaluation :
5

Good ,keep it up

Jacob Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie A. 
Évaluation :
1

The guy that checked us out was a smart Alec and didn't answer my question destructive shoulders and laughed at me in my face there was another guy that was there that explain things but it was cause I was a woman and he didn't wanna have to deal with me and he wouldn't even talk to me. The truck was not swept out it was dirty it was rusty on the handle to lock it which is ridiculous. You're paying for a product that looks like crap and is it worth it? It got what I needed done but I'll never ever go to that location again that guy was a jerk.

Teri' B. 
Évaluation :
3

Still have not received my confirmation of drop off. I dropped off the trailer 27 June 2022 and it's 28 June 2022. Other than that it was decent

Dakota H. 
Évaluation :
3

Was not given the price the trailer rental was going to be and was not asked what time I would be picking it up he just put me in for 9am.

Mary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Was so pleased by great customer service I received. I will definitely keep coming back to uhaul and highly recommend uhauls trailer rentals to all my friends that are in need of equipment rental.

MAXIMILIAN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Large dealer located close to an interstate in a larger city with a lot of inventory.

Allen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
1

need to talk to manager on monday. I was sent out with a missing side marker light that completes the circuit to have running lights. When i brought it back the tech that checked me in said he even knew it was missing. I had to drive 50 miles with my flashers on so i would have lights on the back of the trailer. I have used many car transport trailers over the years and neve had a problem. I could have gotten a ticket for no lights after dark. I really should get a discount for the trouble i had. Really upset about this

Richard S. 
Évaluation :
5

They were very friendly and helpful great experience thank you

Tania A.  |  Premières impressions 
Évaluation :
5

All the employees that have helped me, have done an excellent job. They go above and beyond to make it a successful experience!

Laura S. 
Évaluation :
4

After hours dropoff sucked. The web application redirected me to the wrong return page twice, and had me trying to fill out info for a truck (fuel settings, odometer, etc) twice. It took a few attempts before it finally took me to the correct page.

Jeremy R. 
Évaluation :
5

Good experience, management maintained good attitude with new hires despite it being a chaotic morning. Good job!

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Your General Maneger charged me fo 50 miles instead of the 23 actuallly traveled !

Glenn C. 
Évaluation :
5

Great customer service! Great experience!

DORTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

Best service I've ever had at uhaul from start to finish. Didn't lift a finger.Totaly impressed. Can't thank you enough!!!

MARCELLUS M.  |  Premières impressions 
Évaluation :
2

I was charged a total of 300$ have the proof of it but no one can find it. I'll rent from budget truck next time

Suzie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rand S. 
Évaluation :
5

Great people at the desk & helping with the equipment .

Michael K. 
Évaluation :
2

The manager at this location is extremely ornery. He acts like he hates his job and should not be interacting with customers in my opinion. I also tried tried calling this location at least 4 times before my rental and never got an answer. I will not go back to this location again. The trailer was clean and worked fine but was in kind of rough shape with a broken fender and several running lights out.

Eric B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
2

This was the destination after moving from Florida. When I originally called to set up delivery to my house, they completely messed up my order and had me set up to receive an empty container instead of the one with my stuff in it. I had to call Uhaul's main number to get everything straightened out. The delivery driver that brought my container was on time and did a great job!

Mark V. 
Évaluation :
3

Pick up closer to home.

Kay E. 
Évaluation :
3

When dropping off, the guy just seemed too busy. He just said leave the keys and he'd check it in in a bit. Then said we could go. It was like they were just pushing you away because they were too busy to care even though we were the only ones dropping off.

Ann A. 
Évaluation :
4

Had to wait a little but to check in since only one person working the front desk but not bad. Check out was very quick. A bit more explanation on the process would have been helpful. Vehicle was great. I was surprised at at the great gas efficiency considering the size of the vehicle. Overall very pleased.

Kim P. 
Évaluation :
5

I think the mobile truck share feature is great. I just hope that the process to rent is a one time thing not something we have to do every single time. I felt the amount of identification required during the process was a bit much but overall it was a good experience.

Alan R. 
Évaluation :
5

Easy pick up and drop off. Equipment clean and storage clean/spacious and overall no c/o.

Melodi S. 
Évaluation :
5

Truck was brand new, really clean. Rates were reasonable. On-line and check in/out were efficient. Woud use again if needed.

Anton D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse N. 
Évaluation :
5

Would like my receipt for return of the trailer

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary C.  |  Premières impressions 
Évaluation :
5

I just can't say enough great things about this storage facility. The staff was friendly, knowledgeable and mist of

Diane K.  |  Expérience générale 
Évaluation :
4

I had two problems when I moved in. When I arrived at the location, the unit I was assigned was already rented out. I spoke with the employee ( very kind and helpful) she did help me out by assigning me a different one. However, when I went back for a second trip, my code didn't work and couldn't get into the building. I live on the other side of the city and it was a wasted trip for me. I went back the next day and couldn't get into the building at all. I went to speak with the employee (very kind and professional) and she ended up giving me a access card and explained how it works and how to get in. I also found I needed a larger unit and she was able to find me the new unit and made the process painless.

Bobby K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER S.  |  Online Move In 
Évaluation :
5

I would like to mention that you have a great employee his name is Kody!! He went above and beyond to help me and I really appreciate it..

Melanie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H.  |  Expérience générale 
Évaluation :
3

Everything is great except for the fact that I was only issued one key card. This is a major inconvenience as I have multiple people that need to access the unit. This is such a major drawback I almost canceled the whole thing. The person I initially talked to led me to believe I would be able to get multiple cards. I cannot understate how irritating this is. I'm paying for the unit I feel I should be allowed multiple cards to give access to whoever I want. Even hotels give multiple cards. Please fix this.

Jason K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawna D.  |  Premières impressions 
Évaluation :
2

Lots of miss communication was told I needed to have their lock & when I returned there was a 2nd lock put on & it was after hrs. I was supposed to have the 1st month free & when it came to close my unit, I'm not sure I received the credit of the last payment I made. Some of the staff & managers need training on customer service. And even this survey says I move out on 2-3-22 when actually I move 10-31-21

tim h.  |  Expérience générale 
Évaluation :
3

Prices are above average for the area. Probably would have stayed using the unit if price was more in line with other places.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann g.  |  Expérience générale 
Évaluation :
3

The receptionist did not explain where the alarms were located and two of the access doors for the truck were not functional - we wasted 20 minutes - which cost me $100 of movers time - just to get into the facility

GERALD C.  |  Premières impressions 
Évaluation :
4

Doc is Awesome great customer service and handled things in a timely manner

LYNDON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H.  |  Online Move In 
Évaluation :
5

My goodness the folks who helped me were so very kind and helpful. I have not had this kind of customer service for a very, long time.

Diane K.  |  Premières impressions 
Évaluation :
5

This facility very adequately met my needs for temporary storage. The 24 hour security measures taken on premises and the enclosed loading and unloading docks were of particular convenience to me. And lastly, even though your monthly rates were a bit higher than competition, the first month free offer closed the deal for me!

Paul V.  |  Expérience générale 
Évaluation :
5

Fast, easy, and convenient. Staff super friendly.

Loretta M.  |  Online Move In 
Évaluation :
5

Very clean, organized and friendly workers

Brianna T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica N.  |  Premières impressions 
Évaluation :
5

The staff at this facility were excellent. Any time there was a question or even with completing the paperwork they were most helpful. The facility itself is very clean very well lit and very protective for my goods.

STEVEN D.  |  Expérience générale 
Évaluation :
5

The people working were amazingly friendly and helpful. Moving is a stressful time and they went above and beyond to make things smooth.

Jessica R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy R.  |  Expérience générale 
Évaluation :
1

I am an elderly lady who got covid and almost died, uhaul was called several times about my storage unit. So I wouldn't lose my stuff, well I did, and supposedly it was auctioned off for $5?,?? Are you serious? I have no winter clothes, no winter coat, boots, furniture, nothing!!! All because your employees do not do their jobs. They were contacted numerous times for a payment plan, and they still stoled 6 decades of belongings for supposedly $5.00. I have put this publicly all over as well as newspapers and TV news. What they did was so wrong, especially to a old disabled woman who had covid 2 months and almost died. Everyone will hear my story, and what oshkosh uhaul did to me!! Manager Doc is a joke, as I know he received my families messages that I was in ICU!!! Very poor business and I will be obtaining an attorney and suing for not being able to retrieve my stuff as I was promised.

Angela E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B.  |  Premières impressions 
Évaluation :
5

Great Storage Will Recommend To Friends & Family Thanks You For Being Awesome.

Dimitriy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levettia A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC H.  |  Expérience générale 
Évaluation :
5

Very Friendly and knowledgeable staff. I believe they were the owners/managers but did not get their names

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Best customer service I have ever received. Extremely helpful with the changes I had to make

Evan N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B.  |  Premières impressions 
Évaluation :
5

Was having a lot of issues checking in on my phone for anything. The gentleman whom helped me was super nice and very helpful!! Had a good sense of humor :)

Tashina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott h.  |  Expérience générale 
Évaluation :
3

I feel that it is way expensive for that size unit and I was told that it was over the half size of a garage and lost a lot of things because I couldn't get anything else at the time. I would of been okay with a size of a garage and would of paid less.

Judy K.  |  Expérience générale 
Évaluation :
1

Will never recommend or rent from Uhaul. The staff and service in Oshkosh was go’s awful and the worst experience

Hadlei S.  |  Expérience générale 
Évaluation :
3

Water leaking from another unit across from our unit.

Ashleigh D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R.  |  Expérience générale 
Évaluation :
5

This was my fathers storage unit and he passed away and i have been trying to get the staff to communicate with me in regards to how i can obtain my gathers belongings.

chris g.  |  Expérience générale 
Évaluation :
3

Finding the unit on the map and in person was a challenge. More signage in the building would be helpful. I was not happy to see a giant rat trap in the unit when I opened it. Storage inside is already limited without having to save space for that thing. I removed it.

Andrea B.  |  Online Move In 
Évaluation :
1

My information was never processed in the system. Staff was extremely rude. Extremely unprofessional. I will not be using uhaul in the future.

Christine R.  |  Expérience générale 
Évaluation :
5

Get what you want done with fun.

Shawn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikki k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin A.  |  Online Move In 
Évaluation :
5

Convenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.

Mike S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Expérience générale 
Évaluation :
5

These guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I've moved around a lot!!! Thanks Brian

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

renee b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CB H.  |  Expérience générale 
Évaluation :
5

This location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! Regards

DANIEL J.  |  Premières impressions 
Évaluation :
5

Very happy with our storage experience with this location of U-Haul!

JILL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen K.  |  Expérience générale 
Évaluation :
5

Excellent

EZEKIEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE E.  |  Premières impressions 
Évaluation :
2

I've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.

nicole f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levettia A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather p.  |  Premières impressions 
Évaluation :
5

Only issue I have is my first month was supposed to be free but I still got charged

Shane W.  |  Online Move In 
Évaluation :
5

Friendly and very accommodating!! Flexible plans and super easy to work with!!!

Henry H.  |  Premières impressions 
Évaluation :
5

Great place to get a storage unit. Clean and well kept. Super friendly staff.

Stacy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Premières impressions 
Évaluation :
5

Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.

Yvonne W.  |  Premières impressions 
Évaluation :
5

Awesome staff and facility!!!

Toni O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
4

It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.

julie l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY J.  |  Expérience générale 
Évaluation :
5

The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.

Tiffani A.  |  Premières impressions 
Évaluation :
5

I think the place is great! Everyone is friendly and helpful.

deb S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelly P.  |  Premières impressions 
Évaluation :
1

Under staffed

Linda E.  |  Premières impressions 
Évaluation :
5

Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyone

julie l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H.  |  Expérience générale 
Évaluation :
1

Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.

GREG G.  |  Premières impressions 
Évaluation :
5

Super friendly helpful staff! Didn't catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.

Stacy S.  |  Premières impressions 
Évaluation :