Customer Reviews for U-Haul Moving & Storage of Oshkosh West

Évaluation :

5

Large dealer located close to an interstate in a larger city with a lot of inventory.

Évaluation :

1

need to talk to manager on monday. I was sent out with a missing side marker light that completes the circuit to have running lights. When i brought it back the tech that checked me in said he even knew it was missing. I had to drive 50 miles with my flashers on so i would have lights on the back of the trailer. I have used many car transport trailers over the years and neve had a problem. I could have gotten a ticket for no lights after dark. I really should get a discount for the trouble i had. Really upset about this

Évaluation :

5

They were very friendly and helpful great experience thank you

Évaluation :

5

All the employees that have helped me, have done an excellent job. They go above and beyond to make it a successful experience!

Évaluation :

4

After hours dropoff sucked. The web application redirected me to the wrong return page twice, and had me trying to fill out info for a truck (fuel settings, odometer, etc) twice. It took a few attempts before it finally took me to the correct page.

Évaluation :

5

Good experience, management maintained good attitude with new hires despite it being a chaotic morning. Good job!

Évaluation :

3

Your General Maneger charged me fo 50 miles instead of the 23 actuallly traveled !

Évaluation :

5

Great customer service! Great experience!

Évaluation :

5

Best service I've ever had at uhaul from start to finish. Didn't lift a finger.Totaly impressed. Can't thank you enough!!!

Évaluation :

2

I was charged a total of 300$ have the proof of it but no one can find it. I'll rent from budget truck next time

Évaluation :

5

Great people at the desk & helping with the equipment .

Évaluation :

2

The manager at this location is extremely ornery. He acts like he hates his job and should not be interacting with customers in my opinion. I also tried tried calling this location at least 4 times before my rental and never got an answer. I will not go back to this location again. The trailer was clean and worked fine but was in kind of rough shape with a broken fender and several running lights out.

Évaluation :

2

This was the destination after moving from Florida. When I originally called to set up delivery to my house, they completely messed up my order and had me set up to receive an empty container instead of the one with my stuff in it. I had to call Uhaul's main number to get everything straightened out. The delivery driver that brought my container was on time and did a great job!

Évaluation :

3

Pick up closer to home.

Évaluation :

3

When dropping off, the guy just seemed too busy. He just said leave the keys and he'd check it in in a bit. Then said we could go. It was like they were just pushing you away because they were too busy to care even though we were the only ones dropping off.

Évaluation :

4

Had to wait a little but to check in since only one person working the front desk but not bad. Check out was very quick. A bit more explanation on the process would have been helpful. Vehicle was great. I was surprised at at the great gas efficiency considering the size of the vehicle. Overall very pleased.

Évaluation :

5

I think the mobile truck share feature is great. I just hope that the process to rent is a one time thing not something we have to do every single time. I felt the amount of identification required during the process was a bit much but overall it was a good experience.

Évaluation :

5

Easy pick up and drop off. Equipment clean and storage clean/spacious and overall no c/o.

Évaluation :

5

Truck was brand new, really clean. Rates were reasonable. On-line and check in/out were efficient. Woud use again if needed.

Évaluation :

5

Would like my receipt for return of the trailer

Évaluation :

5

I had an excellent experience and plan to be back soon! I want to give a positive review of your new employee. He did a great job answering all my questions and was very patient with me.

Évaluation :

3

Make it more clear some rentals can not be rented without a major credit card. Other then that the 10inch moving truck got the job done.

Évaluation :

5

Good friendly knowledgeable service, thanks!

Évaluation :

1

You took out $88 out of my account. I want my money back.

Évaluation :

4

i was charged double for my rental. when i picked it up and when i returned it20 hours later

Évaluation :

5

Easy peasy. It's All label d well so u know where to go and what to do. 5 min max to drop off and leave.

Évaluation :

5

I rented a 26ft truck. The truck looked pretty good on the outside and when I got in, I wasn't impressed. Pretty dusty and windows looked terrible. Now the fun part. While driving that death trap, I honestly felt like the truck was going to bounce straight off the road. On the side of your truck, it says Gental Ride. This is further from the truth and needless to say. I am impressed with that vehicle in particular. Everything else from the customer service to the store is amazing.

Évaluation :

5

No improvements necessary. Very smooth pickup and employee we dealt with was very knowledgeable and courteous.

Évaluation :

5

Truck needed new wipers. I bought some on my own and installed. The trailer light receptacle did not work. After driving w/o trailer lights the first day, I checked truck manual and found out 3 fuses were blown. Bought new fuses and installed then trailer lights worked. other than that truck worked fine.

Évaluation :

5

Speed up the process only one person was on staff handling the store

Évaluation :

3

The automated pickup and dropoff procedures are cumbersome and time consuming to use.

Évaluation :

1

Never had the order right. Emailed and texted my son with another last name and phone number instead of me. Changed it finally- rented another uhaul and the same crap started over again. DOC fixed it- he was awesome but the other employees need some more training.

Évaluation :

5

The employees dollys blankets were great. The truck was the oldest pile of junk on the lot. Lot was full of unused newer trucks. It stunk like fumes in the cab. Extremely hard to drive down the road.

Évaluation :

3

I was charged $35 for gas, when we filled it up on our own, and let the location know that as well. We put over $60 in the tank and were charged again

Évaluation :

5

Clean and neat.

Évaluation :

5

Very courteous and respectful great workers check in and check out was very fast and clean

Évaluation :

1

Waited 15 minutes for someone to help me and there where 2 people sitting in offices on their phones.

Évaluation :

5

Friendly and efficient staff. Clean vehicle. I will go there again!

Évaluation :

4

nothing

Évaluation :

3

I RETURNED MY RENTL AND HAVE NOT RECIEVED CONFIRMATION THAT IT WAS RETURNED. I RETURNED MY RENTAL ON 5.1.2022 AND HAVE NOT RECIEVED THE EMAIL THAT I BROUGHT IT BACK!!!!!!!!!!!!!!!!!!!!!

Évaluation :

5

Nothing to improve

Évaluation :

2

Got the wrong truck assigned and then I didn't know the code for the lock on the back lol.

Évaluation :

4

This process was very unorganized. No one seemed to really know the process and when my box was late no one could really give me any details. I'm not trying to complain but as a business owner I thought you'd like the feedback. For a huge company like U-Haul I think there should be a better process for information.

Évaluation :

5

A great place to rent a truck.

Évaluation :

1

Used the mobile pick up and lock was incorrect so couldnt get in the truck

Évaluation :

5

In and out in no time when picking up, had to wait when returning vehicle due to amount of customers however was not a big deal.

Évaluation :

1

Once again customer service is at a low level, gas was 1/4 of a tank and was told to bring back at 3/4.... I'll be taking our business else where.

Évaluation :

5

Just wish was able to better distribute weight of vehicle on trailer. Not adjustable to accommodate for different wheelbases, thus putting much extra weight on tongue of trailer

Évaluation :

1

We have use uhaul for year as we pick up food for our church food pantry, we so unhappy with the whole experience we will seek Penske in the future...why to many people who don't understand customer service!!!

Évaluation :

5

The online service usually lags pretty bad but this time it worked.

Évaluation :

5

still waiting for a return conformation receipt as promised.

Évaluation :

1

My entire couch got wet and the rep told me that he would report it. He never did! I had to call back a couple days later and they told me they would look into the leak. When they called back they told me I was wrong it didn't leak even tho it was wet when they checked the first time. Then they wouldn't even give me my money back for the rental. Completely unacceptable I WILL NOT ever go back to this location again. Not accommodating at all.

Évaluation :

5

The woman checking in the equipment at this location was fast, and I wasn't there more than 5 minutes. I love this location.

Évaluation :

4

I'm still without a receipt. I asked for receipt upon return and was told I would receive via email… Other than that, satisfied with UHAUL.

Évaluation :

5

Staff was very efficient and helpful

Évaluation :

2

The back of the uhaul was dirty.. the girl offered to clean it but I was on a tight schedule so I had to leave so she should not be blamed but whoever was supposed to make sure the uhaul was clean literally didn't care that it was everything but that!

Évaluation :

5

I just can't say enough great things about this storage facility. The staff was friendly, knowledgeable and mist of

Évaluation :

4

I had two problems when I moved in. When I arrived at the location, the unit I was assigned was already rented out. I spoke with the employee ( very kind and helpful) she did help me out by assigning me a different one. However, when I went back for a second trip, my code didn't work and couldn't get into the building. I live on the other side of the city and it was a wasted trip for me. I went back the next day and couldn't get into the building at all. I went to speak with the employee (very kind and professional) and she ended up giving me a access card and explained how it works and how to get in. I also found I needed a larger unit and she was able to find me the new unit and made the process painless.

Évaluation :

5

I would like to mention that you have a great employee his name is Kody!! He went above and beyond to help me and I really appreciate it..

Évaluation :

3

Everything is great except for the fact that I was only issued one key card. This is a major inconvenience as I have multiple people that need to access the unit. This is such a major drawback I almost canceled the whole thing. The person I initially talked to led me to believe I would be able to get multiple cards. I cannot understate how irritating this is. I'm paying for the unit I feel I should be allowed multiple cards to give access to whoever I want. Even hotels give multiple cards. Please fix this.

Évaluation :

2

Lots of miss communication was told I needed to have their lock & when I returned there was a 2nd lock put on & it was after hrs. I was supposed to have the 1st month free & when it came to close my unit, I'm not sure I received the credit of the last payment I made. Some of the staff & managers need training on customer service. And even this survey says I move out on 2-3-22 when actually I move 10-31-21

Évaluation :

3

Prices are above average for the area. Probably would have stayed using the unit if price was more in line with other places.

Évaluation :

3

The receptionist did not explain where the alarms were located and two of the access doors for the truck were not functional - we wasted 20 minutes - which cost me $100 of movers time - just to get into the facility

Évaluation :

4

Doc is Awesome great customer service and handled things in a timely manner

Évaluation :

5

My goodness the folks who helped me were so very kind and helpful. I have not had this kind of customer service for a very, long time.

Évaluation :

5

This facility very adequately met my needs for temporary storage. The 24 hour security measures taken on premises and the enclosed loading and unloading docks were of particular convenience to me. And lastly, even though your monthly rates were a bit higher than competition, the first month free offer closed the deal for me!

Évaluation :

5

Fast, easy, and convenient. Staff super friendly.

Évaluation :

5

Very clean, organized and friendly workers

Évaluation :

5

The staff at this facility were excellent. Any time there was a question or even with completing the paperwork they were most helpful. The facility itself is very clean very well lit and very protective for my goods.

Évaluation :

5

The people working were amazingly friendly and helpful. Moving is a stressful time and they went above and beyond to make things smooth.

Évaluation :

1

I am an elderly lady who got covid and almost died, uhaul was called several times about my storage unit. So I wouldn't lose my stuff, well I did, and supposedly it was auctioned off for $5?,?? Are you serious? I have no winter clothes, no winter coat, boots, furniture, nothing!!! All because your employees do not do their jobs. They were contacted numerous times for a payment plan, and they still stoled 6 decades of belongings for supposedly $5.00. I have put this publicly all over as well as newspapers and TV news. What they did was so wrong, especially to a old disabled woman who had covid 2 months and almost died. Everyone will hear my story, and what oshkosh uhaul did to me!! Manager Doc is a joke, as I know he received my families messages that I was in ICU!!! Very poor business and I will be obtaining an attorney and suing for not being able to retrieve my stuff as I was promised.

Évaluation :

5

Great Storage Will Recommend To Friends & Family Thanks You For Being Awesome.

Évaluation :

5

Very Friendly and knowledgeable staff. I believe they were the owners/managers but did not get their names

Évaluation :

5

Best customer service I have ever received. Extremely helpful with the changes I had to make

Évaluation :

5

Was having a lot of issues checking in on my phone for anything. The gentleman whom helped me was super nice and very helpful!! Had a good sense of humor :)

Évaluation :

3

I feel that it is way expensive for that size unit and I was told that it was over the half size of a garage and lost a lot of things because I couldn't get anything else at the time. I would of been okay with a size of a garage and would of paid less.

Évaluation :

1

Will never recommend or rent from Uhaul. The staff and service in Oshkosh was go’s awful and the worst experience

Évaluation :

3

Water leaking from another unit across from our unit.

Évaluation :

5

This was my fathers storage unit and he passed away and i have been trying to get the staff to communicate with me in regards to how i can obtain my gathers belongings.

Évaluation :

3

Finding the unit on the map and in person was a challenge. More signage in the building would be helpful. I was not happy to see a giant rat trap in the unit when I opened it. Storage inside is already limited without having to save space for that thing. I removed it.

Évaluation :

1

My information was never processed in the system. Staff was extremely rude. Extremely unprofessional. I will not be using uhaul in the future.

Évaluation :

5

Get what you want done with fun.

Évaluation :

5

Convenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.

Évaluation :

5

These guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I've moved around a lot!!! Thanks Brian

Évaluation :

5

This location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! Regards

Évaluation :

5

Very happy with our storage experience with this location of U-Haul!

Évaluation :

5

Excellent

Évaluation :

2

I've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.

Évaluation :

5

Only issue I have is my first month was supposed to be free but I still got charged

Évaluation :

5

Friendly and very accommodating!! Flexible plans and super easy to work with!!!

Évaluation :

5

Great place to get a storage unit. Clean and well kept. Super friendly staff.

Évaluation :

5

Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.

Évaluation :

5

Awesome staff and facility!!!

Évaluation :

4

It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.

Évaluation :

5

The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.

Évaluation :

5

I think the place is great! Everyone is friendly and helpful.

Évaluation :

1

Under staffed

Évaluation :

5

Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyone

Évaluation :

1

Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.

Évaluation :

5

Super friendly helpful staff! Didn't catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.

Évaluation :

5

Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I'm bad with remembering names..) Thank you, Shirin

Évaluation :

5

Thanks for being so help full. mark

Évaluation :

5

If we ever need a unit again we will definitely be back. Thanks

Évaluation :

5

Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.

Évaluation :

5

Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.

Évaluation :

5

Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. Thanks

Évaluation :

2

Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.

Évaluation :

5

Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.

Évaluation :

2

This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn't gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake's leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn't get his name. I could go on about the other things they filled me in in that I didn't know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.

Évaluation :

5

Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.

Évaluation :

5

Excellent service as I was renting a storage unit - knowledgeable and friendly!

Évaluation :

3

I did have a few times i was over charged but got taken care of i do recommend you to anyone