Le client n'a pas laissé de commentaire.PAWEL O.
Customer Reviews for U-Haul Moving & Storage of Oshkosh West
Pour nous contacter
Oshkosh, WI 54902
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JODY S.
I feel that it is way expensive for that size unit and I was told that it was over the half size of a garage and lost a lot of things because I couldn't get anything else at the time. I would of been okay with a size of a garage and would of paid less.Judy K. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.Brittney M.
Le client n'a pas laissé de commentaire.Craig H.
Will never recommend or rent from Uhaul. The staff and service in Oshkosh was go’s awful and the worst experienceHadlei S. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN R.
Water leaking from another unit across from our unit.Ashleigh D. | Expérience générale
Le client n'a pas laissé de commentaire.MARIA R. | Expérience générale
Provide the equipment that was originally promised. Was not able to complete move due to having to use smaller truck.CHRISTOPHER N.
This was my fathers storage unit and he passed away and i have been trying to get the staff to communicate with me in regards to how i can obtain my gathers belongings.chris g. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM V.
My receipt shows Miscellaneous Labor at the work completed. I would like a more detailed report of what exactly was found with the car trailer wiring check and what was repaired, replaced and worked on.Jim R.
Le client n'a pas laissé de commentaire.Troy M.
we have used this location many times and always very friendly and helpful we have also used there storage units and was very nice since we moved in the winter and had to find a place to store some of our things till we could get our house organized from the moveJUDY D.
Do a lot of renting and have storage as well. Numerous issues lately that not happy with as they don't explain everything and ended up having to pay another 108 $and have never had that happen. Probably going to pull my storage as there are many places going up all over. See you go through a lot of managers.FREDRIC H.
Le client n'a pas laissé de commentaire.LINCOLN K.
Finding the unit on the map and in person was a challenge. More signage in the building would be helpful. I was not happy to see a giant rat trap in the unit when I opened it. Storage inside is already limited without having to save space for that thing. I removed it.Andrea B. | Online Move In
Thank you, the service at Oshkosh and West Allis was great. I can tell that you folks are very busy this month, your help and services were top notch. Keep up the good work.DANIEL G.
The only frustration was that I put my card info online when I booked it and my boyfriend picked it up and they made him pay when online said it would use my card. I don't understand why it even asked for my card info.DUSTIN L.
Problem was they were short staffed, but isn't everyone these days. Employees working hard even though they had a problem with a reservation and 10 people waiting.JOSEPH A.
Can't think of anything. It wad simple good service overall.ANTHONY H.
Le client n'a pas laissé de commentaire.Verne W.
My information was never processed in the system. Staff was extremely rude. Extremely unprofessional. I will not be using uhaul in the future.Christine R. | Expérience générale
Get what you want done with fun.Shawn P. | Expérience générale
Le client n'a pas laissé de commentaire.scott h. | Premières impressions
Long waits to get your rental. Not real pleasant people to wait on you. Most importantly the condition of the trailer. Tires were in very poor shape with rusted tiedowns. Had to go to walmanrt to get some Double D 40 to use them.DEAN K.
Le client n'a pas laissé de commentaire.RICHARD O. | Expérience générale
Le client n'a pas laissé de commentaire.Emily E. | Online Move In
Your doing a great jobJANICE M.
I really can't thank U-Haul enough for the service they provide here in Oshkosh. I am retied, do not own a car and just bought my retirement home. With a move approaching I scrambled to get prepared and the staff at the Koeller Street location supplied me with everything I required to get safely packed in time. I especially want to commend Morgan for her thoroughness and professionalism, so rare in someone of her age. Her knowledge of U-Haul services and procedures was complete and reflexive. On Monday, when I was due to return the van, a contractor kept me at my new home longer than expected, so I began to panic. After calling in to see if I could extend my rental by one day over the phone, it was Morgan who calmed me down and assured me there was no problem to keep the van an additional day. On return, I discovered she had not failed to do all the proper paperwork on the extension so there were no issues or concerns about my delayed return. God bless U-Haul and God Bless Morgan!ROBERT W.
Two improvements that could happen. The truck needed stabilization service fixed light was on entire time. And check out was sloppy. I was told to open window and go and to expect an email. Never received email no final billing receipt but had additional 38 dollars and some change charges to my account.VICKY W.
Le client n'a pas laissé de commentaire.Barb S. | Premières impressions
Le client n'a pas laissé de commentaire.Christine P. | Expérience générale
Le client n'a pas laissé de commentaire.FREDRIC H.
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.Emily G. | Expérience générale
Le client n'a pas laissé de commentaire.susan A.
They say you can check in with your phone. Not until I was at the register was I able to do express check in. The lady that was working the front desk that morning needs a joke book in her pocket. I've seen better Wal-Mart greeters! So unfriendly and very unsocial. Get to my truck to complete check in, key is nowhere to be found. Penske got a new customer today.Jason F.
Le client n'a pas laissé de commentaire.SAMANTHA H. | Expérience générale
Le client n'a pas laissé de commentaire.nikki k. | Expérience générale
Le client n'a pas laissé de commentaire.Adam G. | Premières impressions
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.Kaitlin A. | Online Move In
Good customer service Job done quicklykathy L.
Convenient, climate control, easy loading and unloading access. Polite, knowledgeable and helpful staff. Only suggestion is need more moving carts. Most times I was there there were no, or occasionally one cart.Mike S. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie K. | Expérience générale
No improving needed here. The lady that helped me did a great job including hitching the trailer to the car.LANCE L.
Le client n'a pas laissé de commentaire.Steven S. | Expérience générale
Very nice people.LORI C.
Le client n'a pas laissé de commentaire.Steve S.
Rented a 5x9 trailer. Trailer had a couple dents/scratches. Hauled great. No issues. Customer service picking up & returning was great also.CHARLES G.
These guys and girls are amazing! Really the best and I hope people are noticing!!! Please someone reach out and tell them al they are the best in the country and I've moved around a lot!!! Thanks BrianBRIAN H. | Expérience générale
Le client n'a pas laissé de commentaire.Abraham C. | Expérience générale
Le client n'a pas laissé de commentaire.renee b. | Expérience générale
Le client n'a pas laissé de commentaire.CB H. | Expérience générale
Le client n'a pas laissé de commentaire.BYRON A.
This location and all others I interacted with over the last month was excellent. All the staff was friendly and knowledgeable. However, your reservation system is the number 1 WORST I have ever used. Tell me, what does RESERVE mean in your world. Your company is totally lying when they say they have a reservation for you. I know you know I'm right because I asked 3 different stores about the truthfulness of your company fulfilling the word 'RESERVATION 'as most everyone understands it. They all agreed...... the company SUCKS!! I hope the next time YOU RESERVE A AIRLINE FLIGHT that you receive the same back as you give out. Times 5!! RegardsDANIEL J. | Premières impressions
Le client n'a pas laissé de commentaire.Tarajia C.
Le client n'a pas laissé de commentaire.KRISTI P.
Le client n'a pas laissé de commentaire.FERNE M.
Le client n'a pas laissé de commentaire.James S.
Ordered the trailer in Appleton, was told I could pick up in Appleton, the day before pick up was told I had to go to Oshkosh for pick up , 20 miles away, poor communicationCHRISTOPHER V.
Le client n'a pas laissé de commentaire.DANIA MAE P.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.Tracy L.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.STEVEN T.
Le client n'a pas laissé de commentaire.KERMIT K.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
I am still waiting to receive my receipt which I was told would be emailed to me.Jack M.
Friendly staff and smooth operations. I'm a repeat customer and will continue to use this location for my Oshkosh area rentals. Pickup and drop off were as speedy as possible which I really appreciate. Merci.NICHOLAS L.
Le client n'a pas laissé de commentaire.Chadwick W.
Overall experience this time using U-Haul not very good. Never had a problem in the past.Joseph L.
did not receive the return/check-in document, AGAIN! - which i saw the service rep email to me, and I received all the other emailed docs for this rental. why does this keep happening? I receive all the emailed docs, but NOT the return/check-in doc. I did computers & IT for my career, & this is just piss-poor QA & IT management.EDWARD B.
Le client n'a pas laissé de commentaire.ERIN J.
Extremely helpful and congenial at location.Ronald R.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.JAMES P.
Marcus is a ROCK STAR!!!! He's a Customer Service Representative.MARGARET M.
Le client n'a pas laissé de commentaire.Tracy S.
Very happy with our storage experience with this location of U-Haul!JILL A. | Expérience générale
Quick and easy drop off.Nicholas M.
Le client n'a pas laissé de commentaire.Ellen K. | Expérience générale
ExcellentEZEKIEL T. | Expérience générale
Le client n'a pas laissé de commentaire.Tim R.
Le client n'a pas laissé de commentaire.ROBERT S.
Very poor customer service rep couldn't even get him to get off his stool in fact he even thought the person with me sweeping out the truck was a uhaul employee POOR POOR customer serviceLinda T.
it was a short notice and who ever took care of us did an awesome job . MerciDAVID P.
Le client n'a pas laissé de commentaire.SCOTT R.
Le client n'a pas laissé de commentaire.Carleen G.
Made the reservation 125 miles away from this pick up location. What's the point of a reservation ?ROBERT H.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.Jennifer G.
The site in Oshkosh was fine. The "reservation" process was awful.GARY O.
Le client n'a pas laissé de commentaire.JESSICA R.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.PRECIOUS W.
Le client n'a pas laissé de commentaire.Jamie K. | Premières impressions
Le client n'a pas laissé de commentaire.FERNE M.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.kiara A.
Rented a 10 footer. for 3 hours. Told it would be 19.95. Ya right. Cost me 47 for a 4 hour rental on a old rusted truck. if it's 19,95 plus tases, gas, mileage. Then tell the people this instead of springing the unexpended costs on them. I'll only come back if I absolutely have too.DEAN K.
The girl and guy who i worked with were both awesome and kind!! Much better than the other Oshkosh location!!CINDY S.
More employees, but the ones there did a great jobSCOTT P.
Le client n'a pas laissé de commentaire.LUCAS K.
Le client n'a pas laissé de commentaire.JAMIE D.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.RONNIE E. | Premières impressions
Le client n'a pas laissé de commentaire.RONNIE E.
I've paid my storage online, yes the first payment was late only because I thought I'd already set up auto-pay. However, I have payment shown on my bank statement. The next month I paid it and set up auto pay however, for some reason it doesn't appear to have gone through. Then my storage is locked even though I paid it and the late fee. I try to call and never get a answer.nicole f. | Expérience générale
Le client n'a pas laissé de commentaire.JODY S.
Le client n'a pas laissé de commentaire.John S.
Second time renting truck where it was very dirty.WILLIS H.
Le client n'a pas laissé de commentaire.NICOLE K.
Le client n'a pas laissé de commentaire.CAROLYN G.
Le client n'a pas laissé de commentaire.Mari-Kay B.
Le client n'a pas laissé de commentaire.Craig H. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.Christopher G.
Have signage posted upon entering the building better explaining what to do an what to expect for renting if waiting for an attendant is required.Gary O.
Awesome staff. Check in and out was great. The staff is very friendly and professional. Know doubt we'll use them again.Steven L.
Everything was very satisfactory except you never answer the phoneROBERT P.
The team member I dealt with was very pleasant and friendly.Matthew S.
Charged my cards twice. Males working were Unprofessional joking with the female employee working there. Computers took 30 minutesSEAN H.
Lousy customer service, not been able to get an itemized receipt, vehicle was damaged in several areas, and in need of maintenance and service according to the on board displays, needing an oil change and tire pressure monitor system maintenaince.JOHN W.
Le client n'a pas laissé de commentaire.Paul E.
Le client n'a pas laissé de commentaire.BRITTON D.
Again, this location doing everything right! The company of uhaul, sucks! I'm so kissed with the service given to me by your phone customer care and the entire process you have setup. We will be talking if you don't â€œdisconnectâ€ every time I try to talk to an actually person. Cowards all of you!!BRIAN H.
Again, this location and staff were fine. Your company is trash! I will be complaining and demanding my money is returned immediately! Too bad I'll have to spend days getting through to someone because your system setup is trash!!!!!!!!!Brian H.
Le client n'a pas laissé de commentaire.Brooke K. | Expérience générale
Le client n'a pas laissé de commentaire.CAROL T.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.Levettia A. | Online Move In
Le client n'a pas laissé de commentaire.heather p. | Premières impressions
Only issue I have is my first month was supposed to be free but I still got chargedShane W. | Online Move In
Friendly and very accommodating!! Flexible plans and super easy to work with!!!Henry H. | Premières impressions
Great place to get a storage unit. Clean and well kept. Super friendly staff.Stacy S. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher H. | Premières impressions
Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.Yvonne W. | Premières impressions
Awesome staff and facility!!!Toni O. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL W. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda P. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S. | Premières impressions
It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.julie l. | Expérience générale
Le client n'a pas laissé de commentaire.GARY J. | Expérience générale
The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.Tiffani A. | Premières impressions
I think the place is great! Everyone is friendly and helpful.deb S. | Premières impressions
Le client n'a pas laissé de commentaire.shelly P. | Premières impressions
Under staffedLinda E. | Premières impressions
Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyonejulie l. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony H. | Expérience générale
Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.GREG G. | Premières impressions
Super friendly helpful staff! Didn't catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.Stacy S. | Premières impressions
Le client n'a pas laissé de commentaire.ryan s. | Premières impressions
Le client n'a pas laissé de commentaire.DAN B. | Expérience générale
Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I'm bad with remembering names..) Thank you, Shirinshirin p. | Premières impressions
Le client n'a pas laissé de commentaire.Katie B. | Expérience générale
Thanks for being so help full. markMark V. | Expérience générale
If we ever need a unit again we will definitely be back. ThanksJohn Z. | Expérience générale
Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.Steve s. | Premières impressions
Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.Jeffrey T. | Expérience générale
Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. ThanksJames M. | Expérience générale
Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.PAUL M. | Online Move In
Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.Jeffrey T. | Premières impressions
This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn't gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake's leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn't get his name. I could go on about the other things they filled me in in that I didn't know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.russ w. | Premières impressions
Excellent service as I was renting a storage unit - knowledgeable and friendly!Dan M. | Premières impressions
Le client n'a pas laissé de commentaire.Carmel S. | Premières impressions
Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.GARY J. | Premières impressions
Le client n'a pas laissé de commentaire.Kamarya P. | Premières impressions
Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friendsAric V. | Premières impressions
Thank you for everything. I am very pleased with my experienceJames M. | Premières impressions
The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirienceCrystal D. | Online Move In
Le client n'a pas laissé de commentaire.Hailey O. | Premières impressions
Nice helpful employeesPaul L. | Premières impressions
Website didn’t work tried for 2 days to book online the information was there but only partly per stafffDebra B. | Premières impressions
Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.Tim M. | Premières impressions
10 $upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)Taylor B. | Premières impressions
Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased ....JUDY M. | Premières impressions
Good selection and availability, knowledgeable agentMike S. | Premières impressions
Just got it and haven't got anything there yetdebra c. | Premières impressions
greatDorthy P. | Premières impressions
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim ThomsonKIm T. | Réservation
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