Customer Reviews for U-Haul Moving & Storage of Outer Hammond

Évaluation :

4

The uhual I reserved was late and because the customer was their “best customer” I had to wait. There was no problem with telling me at pick up though that I need to be on time when dropping off. Next time the employees should leave all of this out because it is not very considerate of everyone. Beyond that everyone was very nice

Évaluation :

5

All employees we encountered were friendly and efficient. The vehicle we rented was in good condition.

Évaluation :

5

From check in to hook up Kevin was professional and explained everything clearly. Great experience and will use this location again

Évaluation :

5

The truck was clean but smelled badly of cigarette smoke. We tried air freshener but it persisted. Eventually we discovered the source to be an ashtray full if cigarette butts. Everything else was great.

Évaluation :

5

Everything was super! A very good experience and a a great and knowledgeable staff!

Évaluation :

5

The staff here are fantastic! Was able to expertly answer all my questions and the truck was super clean. I would recommend this location and the staff for any of your Uhaul needs!

Évaluation :

5

Drop off was seam less and efficient

Évaluation :

5

Nathaniel did a great job.

Évaluation :

5

Store had closed, signage as to where the drop box is, would have been all we needed!

Évaluation :

5

Very curious and helpful.

Évaluation :

5

Thanks

Évaluation :

5

Very happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.

Évaluation :

5

Very nice and clean facility.

Évaluation :

5

I have used this location multiple times. The staff is friendly and very helpful. I have recommended it to many friends for storage and moving needs and wouldn't hesitate to use them again.

Évaluation :

5

Easy in easy out. No issues. Clean facility. Helpful staff.

Évaluation :

5

Excellent check in and check out. Thank you!

Évaluation :

5

Courteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.

Évaluation :

5

Special commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.

Évaluation :

5

Staff was wonderful to work with and always went above and beyond my needs!

Évaluation :

4

To the fellow named Adam, sorry I did not catch a last name, thank you for great service. He made picking up and dropping off very easy.

Évaluation :

2

It was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....

Évaluation :

2

No receipt for return on truck. Waited over an hour to be waited on for return. Clerk alone, concerned with wait time, store security and safety of employee.

Évaluation :

3

There was 1 guy working and had to wait 15 minutes just for drop off and then the surprise of added fees for another 15 minutes.

Évaluation :

5

I'm upset that the day before the move I was told the truck I rented could not be picked up at the location I reserved so I had to drive half an hour away to get the truck, taking away an hour from the time we needed to load the truck. I reserved the truck weeks before the move and was given no notice that all local locations were closed.

Évaluation :

2

I have no idea what I was billed for. I have received bills for things that are not correct. I was told it would be corrected, but have not heard back on this. Instead I received yet another charge. I would like an itemized listing of what I was charged and what it was for. The overall experience was perfect, but based on the billing experience I would not recommend anyone use this service.

Évaluation :

2

Only 1 person working had long waiting times. Customers were walking away because of lack of help. They were very nice though.

Évaluation :

5

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Évaluation :

5

Great service. Open on a holiday. Nice young gentleman was respectful and knowledgeable!

Évaluation :

5

The gentleman that assisted me was professional and informative and respectful.

Évaluation :

5

VERY backed up. Dropped trailer, submitted photo online and lefyt

Évaluation :

5

The cabin of the van I rented had an odor of cigarette smoke that did aggravate my asthma. A professional deep clean and deodorizer would have been appreciated.

Évaluation :

5

Very good pricing and customer service . The process was easy . Will definitely recommend

Évaluation :

1

You need to fire the manager at this location because she claimed theft of one of the U-Haul vehicles that I rented after collecting money from me for the second day U-Haul and did not give me the cargo van that was promised to me when I returned the vehicle that she told the police that I stole even though it was parked in on the U-Haul return lot and she had the keys there is no theft there and that's a false accusation and she should be fired I have no criminal record I overpaid for 2 days that I didn't even get I do not appreciate this you will be getting a Google zero star rating not to mention the day before that when I made my reservations I was told that my card would not be charged until I returned the vehicle however I was charged the exact same day I picked up the vehicle and then the following day again for my second day when I deliberately went in and paid for my second day

Évaluation :

4

I would have the truck in the spot that your on-line check in app specified. I spent a half hour on hold waiting for someone to help me. 🙃 The truck was clean, the check back in was great, and you can't beat the price.

Évaluation :

5

Awesome Experience

Évaluation :

5

No improvements needed. Natalie was awesome - she was friendly, she was helpful, and she was efficient. We certainly enjoyed working with her.

Évaluation :

5

Caryn is excellent at her job and made the whole experience easy!

Évaluation :

3

Have after hour instructions in plain sight for those without good phone service to direct them to leave their trailer exposed in plain sight in the return line instead of what seemed intuitive to me â€" placing it further back with other units and sending a message letting them know, with the plate number and unit number. We were charged extra for a late return when it was there all the time.

Évaluation :

5

This is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .

Évaluation :

4

Stop making the utility trailers with the opening narrower than the trailer itself. I wasn't even able to use the trailer because of this. Other than that the trailer great

Évaluation :

5

Thanks to all the staff for a nice experience. The store manager, Karen(?), went beyond to make sure there was a truck available. And the staff during pickup and drop-off were helpful and friendly. Merci.

Évaluation :

5

I have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.

Évaluation :

5

Same experience here as during pickup. Very friendly, engaged and knowledgeable. Very clean and impressive Uhaul center. Would highly recommend this location to friends.

Évaluation :

5

The staff was awesome!!

Évaluation :

2

Not sure why this survey was sent. As far as I know my goods have not even started on their journey to the delivery location. Communication during this process is far below what I would expect. I have no idea where my U-box even is at this point.

Évaluation :

4

Some of the inside of the cab could have been cleaner but it was ok..

Évaluation :

5

Thank you for the clean and safe unit.

Évaluation :

5

Great customer care. Friendly and professional staff. Clean and well maintained equipment. Well stocked inventory of equipment and supplies.

Évaluation :

5

I like that store and that staff

Évaluation :

3

Need more people on duty to reduce wait during peak rental times. There was only one person on duty with multiple people coming in to pick up rentals.

Évaluation :

3

When you call a head for truck like a ten foot . You don't end up with a bull shit story and a 15 foot truck . Wind shelled wipers suck/break's was soft . I'll never rent form U-haul again

Évaluation :

5

Excellent staff very knowledgeable and friendly. 😊😊👍👍

Évaluation :

5

The Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.

Évaluation :

5

Awesome Staff!

Évaluation :

5

Couldn't be better!

Évaluation :

5

Thank you Kevin for getting us the best rate possible

Évaluation :

5

Everyone was extremely helpful

Évaluation :

2

Great place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.

Évaluation :

5

The truck had a sticking caliper and warped rotor. When you push the brake the whole truck shook violently and jumped up and down like a jackrabbit while the brake pedal pulsated a solid inch.

Évaluation :

3

The online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.

Évaluation :

5

Once again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.

Évaluation :

5

Outstanding customer service in Maine, they went out of their way to make sure my family was taken care of. Thank you U-haul staff!

Évaluation :

5

Very quick on the return. Requested this spot as it was by the airport, and got it immediately through online help.

Évaluation :

5

Always a pleasure. Good customer service

Évaluation :

5

Great location, service and equipment. Everyone is friendly and very helpful.

Évaluation :

2

Was disappointed that I was charged a 20 $fee just for dropping the truck and keys off after hours. Even though when I "ordered" my truck for 8 hours, the drop off time would be midnight, so should have been told about the extra charge if that was going to be the case.

Évaluation :

5

I have to thank the gentleman who helped me take the trailer off my truck. It was after hours and he was just leaving for the night. He was very nice and came over to help. Merci.

Évaluation :

4

Nothing. Had excellent service.

Évaluation :

5

Excellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.

Évaluation :

5

Excellent staff, couldn't ask for a better location. Caryn was great.

Évaluation :

5

customer service reps were polite and very helpful

Évaluation :

5

Excellent customer service. The truck was very clean. There were even litter bags hung on both window handles. Very thoughtful and convenient! Zero improvement needed. We will certainly go there again if we need to rent a truck, and/or for storage.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

We paid over 550 $for the rental of this small truck! From 9 am to 4 pm! I was told if we did not use the whole time rented we would be reimbursed! THAT WAS TO BE. I AM very upset. Never again will I rent a u haul and I will advise my fruends

Évaluation :

5

Awesome service at this location!

Évaluation :

5

Very clean and secure, friendly staff.

Évaluation :

5

Consistent professionalism. Knowledge based info and courteous service.

Évaluation :

5

Online map for the facility didn't show the location of our unit(s). Friendly on site staff were very helpful.

Évaluation :

5

Everyone was so nice and helpful.

Évaluation :

5

So far I am enjoying my service with U-HAUL

Évaluation :

5

The young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly

Évaluation :

5

The salesman was friendly and helpfull

Évaluation :

5

Everything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.

Évaluation :

5

The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

Évaluation :

5

Staff was super helpful and friendly. Thank you Travis

Évaluation :

5

Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

Évaluation :

5

Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

Évaluation :

5

Karen the manager was very helpful and made the experience outstanding.

Évaluation :

5

Always have what we need. Always helpful. Thanks!

Évaluation :

5

Really good experience. Staff was attentive, friendly, and knowledgeable.

Évaluation :

3

I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

Évaluation :

5

I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn't figure out why but maybe she was having a bad day I don't know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn't going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of "have a nice day" started to make my blood boil because nobody should be working customer service that has an attitude such as this. I've been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn't even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn't happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn't know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin' Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don't know if she's treated other customers this way but I wouldn't doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I've ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That's when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Évaluation :

4

Staff were extremely pleasant and great to work with

Évaluation :

5

Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

Évaluation :

5

Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

Évaluation :

5

I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

Évaluation :

5

Very helpful staff. Thank you very much

Évaluation :

5

The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

Évaluation :

1

We paid almost 200 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Évaluation :

5

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Évaluation :

5

The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Évaluation :

5

GOOD EXPERIENCE-NICE STAFF

Évaluation :

5

I like the security.

Évaluation :

5

Thank you for all of your help....... :-)

Évaluation :

3

There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.

Évaluation :

5

Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

Évaluation :

5

they were great to me good people i will use them againe any time great place

Évaluation :

5

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

Évaluation :

5

Great customer service, Thanks!

Évaluation :

4

The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Merci.

Évaluation :

5

Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!

Évaluation :

5

The sales man was very polite and got us just what we needed in a timely manner.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

Évaluation :

5

Trevor is a rock star

Évaluation :

1

I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Évaluation :

5

Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Évaluation :

5

Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Évaluation :

5

Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Évaluation :

5

Worked well for my needs!

Évaluation :

5

The staff was friendly and helpful. Would definitely use this location again.

Évaluation :

5

No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

Évaluation :

4

There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

Évaluation :

5

Great company

Évaluation :

5

Very clean. Staff was super friendly and helpful!

Évaluation :

5

Outstanding service! Appreciate the help and future assistance! Merci.

Évaluation :

5

The store Manager was more than helpful. Awesome guy

Évaluation :

5

Great people

Évaluation :

5

Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

Évaluation :

5

Staff was exceedingly helpful, and the facility is safe and secure.

Évaluation :

5

I have absolutely no complaints, this was the best storage center I have used yet.

Évaluation :

5

Merci.

Évaluation :

5

Very helpful for all of our transactions

Évaluation :

3

I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

Évaluation :

5

Trevor was awesome ! He answered all my questions and has great customer service ..

Évaluation :

5

I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Évaluation :

5

The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Évaluation :

5

An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Évaluation :

5

The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Évaluation :

5

Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Évaluation :

5

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Évaluation :

5

Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Évaluation :

5

Amazing Employees very easy to deal with very considerate n professional

Évaluation :

5

The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Évaluation :

5

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.