Customer Reviews for U-Haul Moving & Storage of Outer Hammond

2 825 évaluations

415 Odlin Rd   Bangor, ME 04401

(207) 307-2244

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(207) 307-2244

415 Odlin Rd
Bangor, ME 04401

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Très bien

Bernice A.  |  Expérience générale 
Évaluation :
5

Only one employee on site. Processing orders at register, answering phone, doing trailer hook-up. Long wait time in line.

james J. 
Évaluation :
2

Drove 89 miles put in 35$ gas was charged another 3 gallons for an extra $12 by your company ,check engine light was on, truck was not cleaned off of snow when picked up and had a reservation,back door was not working properly ,radio not working properly. Truck did not shift properly.Pobably will not use U-Haul again very unsatisfied

Chris R. 
Évaluation :
4

The only issue i have is I am never allowed to upload copies of my Driver's license to your portal as it just spins and does not go through. This would make the process easier when checking in.

Stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

I dealt with 3 different people and they all were professional and courteous and treated me with respect. It was very refreshing. Thank you to all of them.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

I was told $599-$700, for a wrong location drop off and was charged $1300 in addition to the $298 I already paid, thought that was to much. No way to dispute the extra charges.

Dale K. 
Évaluation :
5

From management to workers made sure that I understood the process well. Thanks for having me. Jackie Guerra

Jacqueline G.  |  Expérience générale 
Évaluation :
5

As far as I am concerned all is done very well.

Jacqueline M. 
Évaluation :
2

the vehicle I used was nice but the price was outrageous. I also had to wat for over an hour to get the vehicle and was told I was going to be discounted on my mileage for the inconvenience which was awesome but I was charged more than the original amount and was told they had no recollection of the discount being offered. I was able to get my job done but I had to borrow money to pay it off. I will NOT be doing this again.

timothy L. 
Évaluation :
4

Doorway parking for several vehicles could be better.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
5

Customer service person was very efficient.

Alice N. 
Évaluation :
5

I've always loved Heidi and her family ❤️ They have all been very kind to me, funny ( which is awesome), and understanding  and the little one is adorable. And Heidi is an excellent person who has ability to reach people and help them 

Haeligh M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Matt Fernald was very helpful and provided excellent customer service. I'm very satisfied with my hitch installation.

amanda S. 
Évaluation :
4

1. The door would not stay open. We had to hold it up to put things in and take things out. Mentioned it, but nothing happened. 2. Because of a storm we couldn't get our stuff out before the end of the cycle. We got everything out within a week but the policy is we still had to pay for the full month. They do not prorate the time.

Eileen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
5

the staff was very courteous and professional. I was in and out of the store very quickly. Greta experience overall.

kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
5

The roll up door could use some lube but otherwise clean and ready.

Micheal R. 
Évaluation :
1

Truck was very wet in the back so our belongings got wet while moving things. Staff was rude and not pleasant to work with.

Kathryn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
5

Excellant service cant say enough good about the location. Been there as a company dozens of times.

robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
4

The Employees did not explain that when I picked up the truck that my payment would be on hold. So when I return the truck I told the employee to just charge one card for a certain amount and I was going to put another amount on another card and he just charged it to one card. I will never rent from them again they need to retrain all there staff and get them on the he same page.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
3

Due to the nature of the business, it takes a long time for the paperwork….leaving customers waiting in line ( frustrating). My only suggestion would be to digitize/streamline the check in process. I don't think it's reasonable to hire more people for this task.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Fast service, friendly people. Second time dealing with this location, will be going back for future needs.

Joseph B. 
Évaluation :
1

The staff was unpleasant and unknowledgeable. I rented a 6 foot wide trailer, got it home, and found it had a 4 foot wide gate and was unusable. Immediately brought it back, requested a refund, was told it would not be possible. Staff member attempted to unhitch the trailer from my truck and didn't know to unlock the ball first. This entire experience has convinced me to never use U Haul again for any reason.

goerges N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Everyone was genuinely helpful and friendly. Also, the facilities were well organized and clean.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

This location was great!! Staff who handled the return was excellent. What a difference from the pickup location.

Roderick F. 
Évaluation :
3

Too long of a wait to return the trailer.

richard B. 
Évaluation :
4

Some trucks are really rough to drive. Shake over 65 mph.

Patricia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula V. 
Évaluation :
5

Very fast courteous service thank you!!

Sam H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE B.  |  Expérience générale 
Évaluation :
5

I enjoy the workers and the service I received. Just didn't enjoy them trying to double charge my account. 

Marsha W. 
Évaluation :
5

very friendly; hard working

Neil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek G. 
Évaluation :
3

The truck reaked of cigarette smoke. Not sure if it was from a previous rental or an employee but it gave me a headache. As someone who has never smoked it was unacceptable. I seriously considered returning the truck to ask for another truck. If UHaul wants to ding me for $18 for going over mileage they should be charging people for smoking in their trucks. The only reason I selected "No" for the recommendation is UHaul charging me $18 for over mileage when I told them I was going to Gorham first and only dropping off @ Windham because it was the closest place to drop off. No more UHaul when I rent to move to Florida next year. Can't recommend UHaul!

Stanley B. 
Évaluation :
4

Phone coverage is spotty.

Patricia C. 
Évaluation :
5

I am a retired salesmen and the customer service was outstanding. The man that took care of me was polite, professional and friendly, his name is Shawn Goldrup. You should have him in a position to train other employees in customer service!

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L.  |  Premières impressions 
Évaluation :
5

Perfect experience

JEFF P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
1

I use uhaul like a portapotty, only when I'm desperate and only if there is no other choice.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth G. 
Évaluation :
5

Honestly I enjoyed the workers and the friendly vibe. Only thing I would change is the 24/7 call line there was a man who I spoke with and he wasn't very pleasant! He was rude and I was not very impressed, especially when I rent frequently. Other than that it was very good and I'll be renting again soon!

Marsha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabryelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard W. 
Évaluation :
5

I had to change my plans and reservations a couple of times. The gentlemen that I dealt with on this day were more than professional and should get a great atta boy pat on the back. Even the owner of the business was very pleasant. The truck was extremely clean, And got great gas mileage. One small not so happy experience I have to mention though. I've had many back surgeries and my help was a disappointment to say the least, so I rented, what turned out to be an appliance dolly. Not a had truck. This dolly is not only heavy and cumbersome, the blade is way to short to move most things that you move when you do move. Honestly, how many appliances do we move anyways. A perfect stranger offered help with my washer, actually went home and got his appliance straps, and HOLY SMOKES, they should either have some ordinary hand trucks available. ( my storage unit had one, and unloading the truck was a snap using the normal hand truck.) I moved away and never used it. I'm grateful that I have experience loading trucks, because the dolly, was the last thing I loaded and 1st thing out. Yes, great place! Super customer service. The owner of this property should be very proud. I'm surely going to use them again. Minus the appliance dolly of course! 

Neil T. 
Évaluation :
5

Local delivery team was great. The reservation center could make improvements by using the data request and forward this for use rather than requiring the local center to redo most of this information. I believe this would benefit the Costner and local team

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Proserfina B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale C. 
Évaluation :
5

Explain that to pick up they have to go against the directional arrows on parking lot.

Melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B.  |  Expérience générale 
Évaluation :
5

This was also a GREAT company to do business with!!

Marjorie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex L.  |  Premières impressions 
Évaluation :
4

Check equipment

Andrew P. 
Évaluation :
1

Not to be so rude and disrespectful.

amanda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine R.  |  Expérience générale 
Évaluation :
2

First off when calling this location you didnt get thru to this location, you got an 800 number who knows where they were. Couldn't talk to anyone on site. The day I arrived at this location with a uhaul truck with my stuff, the guy knew Nothing about the one month free promo. He also didnt seem clear about my unit..where it was. Also when I first arrived No one in store area...took me awhile to hunt someone down that worked there. Also when I went back to get in my unit, and on move out day. Also another customer was in store before me looking for clerk to help them. Very frustrating to have to hunt some down. Again even tho the phone number seem to be for this location, impossible to get to speak to someone at that actual location. (Concerning) my one month free. Got it figured out eventually, just kind of a hassle.

CYNTHIA W.  |  Expérience générale 
Évaluation :
4

I live out in the country so every time I reserve a truck with Uhaul, it always gets canceled the day before and I get sent to the Odlin location. I don't know if you do this on purpose, but when you advertise a closer location, then do the "bait and switch" where that person has to spend more time (and gas money) to always go to another location . That business model seems deceptive and intrinsically unfair.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H.  |  Expérience générale 
Évaluation :
5

Nothing comes to mind. The customer service was great. That's one of the reasons I return to this location.

Zachary B. 
Évaluation :
4

As soon as I Walked in I was greeted and helped right away. He was friendly and fast got my unit he showed how to use my code was very fast and friendly thank you.

MARTHA V.  |  Premières impressions 
Évaluation :
4

The facility was extremely clean and convenient. I would highly recommended this facility.

Sheri M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

doug L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
2

When I got to this location I was suppose to have a storage ready but it wasn't available come to find out I was 2 days late and didn't know I was suppose to call and change my reservation date. That should have been communicated to me. The women there really had know interest in helping but tried to avoid the situation. That being said had to try and find storage last minute and cost me more money. I've worked customer service and I was floored by the service I got when in fact I would have gone out of my way to do everything I could to help the customer. Very disappointed. Not to mention nobody even tried to compensate me for the inconvenience.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
3

Truck was not ready at the pick up time of 9am. My son and I waited 30 minutes for the truck to be ready.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey M. 
Évaluation :
5

Rented trailers here three times. Always a good experience.

Alan G. 
Évaluation :
5

We will be using Uhaul again in a few weeks and will be using this location again. The truck was almost brand new. Check in took a few minutes. The gentleman helping us was very polite and friendly.

JESSICA L. 
Évaluation :
5

Representative was very helpful and was receptive to the noted issues with the truck. He suggested that I contact U-Haul to let them know about the truck issues.

Jerrod S. 
Évaluation :
5

Improvement needed on the website! Very confusing and tedious going through the ‘added' conveniences. Very difficult trying to update a reservation to change the pickup time.

Micheal R. 
Évaluation :
5

The poor guy working the store alone on a Saturday morning was cheerful, but the line was excessive with a constant 5-6 people waiting for the 30-40 minutes that I waited. They need two people on all morning. He was able to swap out one trailer with bad lights for another, which also turned out to have faulty wiring that flickered all the way to NH. But the staffer was a great person.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal R. 
Évaluation :
5

Nothing to improve! The staff were VERY professional and assisted me to move 3 large furniture pieces when my son was exhausted and I needed help, there was NO hesitation from the staff. They even stayed with me to assist in getting my bike off the truck. They also were very welcoming to a newcomer to this area. I appreciate each one!! Give them a Raise please!!

Marjorie H. 
Évaluation :
5

Excellent customer service!

Helen R.  |  Expérience générale 
Évaluation :
5

Very nice facility and great people. Keep up the good work.

RODNEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

I used the option to process the drop off online and the site froze and I ended up having to start the process over. I got charged an extra day because it was 7 mins past the drop off time. Pretty shitty.

APRIL H. 
Évaluation :
1

Assistant manager was horrible. Not only was he disrespectful to me as the customer but to his coworker in front of me. On top of the attitude they charged me for the unit when I had reserved online and had a discount for a free month and was only supposed to pay 7,95 but got charged the full month fee. They told me they reversed it once they looked in their system and saw the reservation but now it has be withdrawn from my account not just on hold anymore. Would not ever deal with this place again.

Jessica O.  |  Premières impressions 
Évaluation :
5

Great job to all and keep up the good work. Blessings Theron Godnufsedd ✌️   NJ

THERON L. 
Évaluation :
1

Made a reservation for a 15' truck for Belfast, then it was changed by U-Haul to Surry (an hours drive away) in a confirmation phone call. When my sister and father drove to Surry to pick up the 15' truck, they didn't have it. They had to drive another hour to Bangor for a smaller truck. I definitely would NOT recommend U-Haul to anyone after this experience...

Leonard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G.  |  Online Move In 
Évaluation :
4

I had difficulty with 2 things 1) finding someone to wait on me; and 2) getting them to follow through with agreements to have things in place. I had to drive an extra 30 miles round trip because my u- box wasn't ready one day and had to buy lunch for my family a second day because they had to call someone in to get my u-box after promisingly it would be ready to unload both times.

PAT V.  |  Premières impressions 
Évaluation :
5

Very good

rangoon N.  |  Expérience générale 
Évaluation :
5

Facility was maintained in an extremely clean manner. Hours of access were convenient. Met all of my needs. Would rent here in the future if the need arises and recommend to others.

David S.  |  Expérience générale 
Évaluation :
5

I have never had anything but good experiences when I've dealt with the staff. Very knowledgeable and always friendly no matter how busy they are.

SUE S.  |  Expérience générale 
Évaluation :
5

very pro

rangoon N.  |  Premières impressions 
Évaluation :
5

Awesome

Lisa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda M.  |  Expérience générale 
Évaluation :
5

The gentleman at this location yesterday morning was working alone and harder than a one-armed paper hanger. He was very knowledgeable and courteous and a delight to work with.

Andrew L.  |  Premières impressions 
Évaluation :
5

Staff were helpful and friendly with a clean facility

JOHN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle b.  |  Premières impressions 
Évaluation :
5

Drove 18 hours from North Carolina and got to the u-haul. The reservation with the customer service people on the phone apparently had been all sorts of messed up. The general manager over the other store across town as well as another gentleman both named Matthew were both very accommodating. They gave me another unit at the store down the road and hook me up on the price for the inconvenience. When I got there the one that they sent me to actually had a lock on it already but even the staff at the other location were amazing about jumping right on that and getting us into an open unit. Matthew at the desk was absolutely exceptional with communication and even apologize a few times like it was his own fault. I honestly wish I had employees like him. He thought with his heart and his mind and was definitely more customer-based than I've ever seen.

Matthew T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan C.  |  Expérience générale 
Évaluation :
4

The security card was giving me a problem, and there was no lock in the unit, but the staff promptly helped with everything.

Beth M.  |  Premières impressions 
Évaluation :
3

The 10'x10'x8' climate controlled storage that I had reserved wasn't available and the employee wasn't helpful at all in explaining why and didn't offer any sort of compensation or offer me 2 of the 10'x5'x8' units instead at the same price as the unit I had reserved

JAMES F.  |  Premières impressions 
Évaluation :
2

You do not honor your reservation system and had rented out the unit that I reserved and then claimed earlier online. Due to this incredibly misleading system and the blatant lies in your confirmation email, I drove to with a U-Haul truckload of furniture to a storage unit that was not available. This put your wonderful customer service rep in a terrible position and ruined my day along with my opinion of your company. The customer service rep worked hard to find a solution for me. Your people deserve better. So do I.

Lindsey l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominica L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haeligh M.  |  Premières impressions 
Évaluation :
5

I live in Orland and have recommended you to everyone I've discussed storage. Great facility, great employees. Merci.

PATRICK W.  |  Expérience générale 
Évaluation :
5

Ellly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.

CARL G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton E.  |  Premières impressions 
Évaluation :
5

Absolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.

DAVID M.  |  Expérience générale 
Évaluation :
1

U-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike

Joseph P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S.  |  Expérience générale 
Évaluation :
5

Staff was excellent. So helpful and friendly.

SUE S.  |  Premières impressions 
Évaluation :
2

I was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.

Christopher L.  |  Expérience générale 
Évaluation :
5

In the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.

Timothy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn I.  |  Expérience générale 
Évaluation :
5

The staff was helpful and kind!!Thank you !!😊👍

Lynn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

The facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.

Karen I.  |  Expérience générale 
Évaluation :
5

Your staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!

Wayne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Filip N.  |  Expérience générale 
Évaluation :
5

Caryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.

DAVID M.  |  Premières impressions 
Évaluation :
5

no comment.

Linda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker S.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful through whole trip!!

Jason K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C.  |  Expérience générale 
Évaluation :
4

My only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.

Jamie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brookings s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
5

Thanks to Caryn!

Linda R.  |  Expérience générale 
Évaluation :
5

Caryn was amazing! Will definitely be using UHAUL for all future services needed

TERRENCE J.  |  Premières impressions 
Évaluation :
5

Very well maintained and clean storage unit.

Allison M.  |  Premières impressions 
Évaluation :
5

Everybody was very helpful and friendly.

JOHN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

The store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.

JASON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S.  |  Expérience générale 
Évaluation :
5

Wonderful guest service. Thank you!

kori p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucie R.  |  Premières impressions 
Évaluation :
5

Caryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!

Helen R.  |  Premières impressions 
Évaluation :
5

Management and staff are awesome this is the only place I would go. They are the best

Duane W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI D.  |  Expérience générale 
Évaluation :
5

Without wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.

Daniel M.  |  Online Move In 
Évaluation :
5

Very clean

Donna H.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and knowledgeable.

SHAUNN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLEY M.  |  Expérience générale 
Évaluation :
5

The staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.

Sheri M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne M.  |  Premières impressions 
Évaluation :
5

Our "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.

Kevin F.  |  Expérience générale 
Évaluation :
2

Way to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend

Patrisha C.  |  Expérience générale 
Évaluation :
5

Great experience! Definitely exceeded expectations and would use again in the future.

bruce m.  |  Expérience générale 
Évaluation :
5

Caryn and Kevin are super CSRs!

FRANCIS M.  |  Premières impressions 
Évaluation :
1

Karen should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.

Cerys V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James O.  |  Online Move In 
Évaluation :
5

Caryn has very helpful and pleasurable

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell C.  |  Premières impressions 
Évaluation :
5

The staff was extremely kind and helpful.

Donna P.  |  Premières impressions 
Évaluation :
5

Great job everyone!

Denise C.  |  Expérience générale 
Évaluation :
5

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Sheila K.  |  Premières impressions 
Évaluation :
5

Just getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Jean B.  |  Online Move In 
Évaluation :
4

There was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.

Denise J.  |  Expérience générale 
Évaluation :
5

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Kathlene F.  |  Premières impressions 
Évaluation :
5

Great customer service!

KELLEY M.  |  Premières impressions 
Évaluation :
4

It says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.

Tracy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN L.  |  Expérience générale 
Évaluation :
5

Kevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl

Kevin F.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

AGMAR D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica W.  |  Online Move In 
Évaluation :
5

Very happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.

Jean M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S.  |  Premières impressions 
Évaluation :
5

Very nice and clean facility.

DAREN L.  |  Expérience générale 
Évaluation :