Customer Reviews for U-Haul Moving & Storage of Outer Hammond

Évaluation :

5

Great service at the odlin Rd location. The guy at the service counter was by him self running around with 9 people in line . He wasn't frustrated or anything . Good service for sure .

Évaluation :

1

Lied to me! Very unprofessional! Brought truck back to the wrong location told me it was OK to leave it there didn't tell me they were going to change me a extra day. If they would have told me they would change a extra day l would have brought it to the other one 5 miles away! Call to ask them about the charges and they put me on hold for over 40 minutes also called them on my cellphone 5 minutes. ( calls will be answered who called 1st ) they answered my cellphone first) VERY UNPROFESSIONAL!! Phil

Évaluation :

4

Didn't really do much with this company. Just dropped the trailer were we was asked to. Quick and easy.

Évaluation :

5

Go over the truck or send the alert sooner I did not check out the truck before leaving and when I came back a bit later it was too late

Évaluation :

1

This was a nightmare experience in which your customer service sent me to another location, promising to cover the extra gas mileage, only to try and hit me with a charge over $600 when I returned the truck. I refused to pay it because it is incorrect, so the frustrated worker who could not handle the pressure, let me know how miserable he was that I needed his help. His supervisor was also unable to help, and flustered. They needed a manager named Adam to come and assist, but no one could get a hold of him. They finally managed to get dispatch to lower the price to about $200, which I refused to pay because the price should have been zero. Frustrated that I wouldn't give them $200 for no reason, they told me to go ahead and leave, and they would handle the situation. About a week later I got a bill for the full $600. I won't be paying it. I will be suing U-Haul

Évaluation :

5

The manager was amazing! His name was Adam, and he really made the experience a pleasant one. I would highly recommend this location and I will always tell them to ask for Adam! Please tell him thank you from us!

Évaluation :

5

They are always helpful and friendly

Évaluation :

3

I've had no problems the couple times I've rented a truck. The guys are always wonderful. However, I so frustrated with the storage side of the business. I only had the van for a couple hours and only drove 8 miles to pick up some furniture and put it in my storage unit that I've had since last fall. I had asked about getting into the storage and he gave me a security card since I was not given one that I ever remember having. So when got there i see 3 keypads. I read every sign a few times to see which pad I needed to use. They all appeared the same with no distinguishing rules that stood out. I swiped my card and it wouldn't work. So I did it again. And again. So then I hit the call button as instructed on the directions. I did that many times with no results. I tried calling but the call forwarded out of state so I finally just walked in because my helper needed to leave. After they left, I went through all those same procedures again. No reply from the call button after hitting it many times. I tried calling again and finally ellie answered. I was already irritated and I did not want to deal with her after the chaos she caused me a few months when she contacted me to inform me that my storage open and empty. That's a other sad customer service story. She never even vetoed any info at all before sending me that email. I literally had just paid my storage rent 2 hours before she emailed me. So many errors and I still don't think any of you really understand how that was a traumatic thing to hear because of the hell I was going through while all our belongings sat in 2 storage units. I easily could have suffered serious health issues when getting that news. It was shitty and no one ever apologized. So now back to this shitty day. Ellie walks over and says oh it works and tells me I can't use the key pad I was using like I should have known that. That system gives zero instructions and is soooo ridiculous. No clear instructions at all and then making me look like an idiot and that pisses me off beyond words. Ellie acknowledges that there is no instructions and they are all aware of this issue but still your company doesn't care about frustrating and pissing off your customers and make no attempts at fixing that. That's shitty.

Évaluation :

5

My install granite countertops for a living and my truck needed a repair that put it in the shop for a full day. It is not a repair that afforded me a loaner. I instantly thought of U Haul. (I drive by the Odlin rd location every day.) I stopped in and told them that I needed a truck for one day for about 100 miles round trip. They had exactly what I needed and I was out the door with keys in hand in less than 15 minutes!!!! The guy that waited on me was great! He reminded me a few times not to forget to put gas in it before I dropped it off because he didn't want to see me have to pay the bill for not gassing it up before I dropped it off. (MOST companies in the rental business hope you forget so they can bill your card extra for it) Great company, great location, great guy that helped me!! I might have lost a day's pay if not for U Haul!!!!

Évaluation :

4

See above

Évaluation :

5

Very friendly, efficient and knowledgeable. Everything went perfectly no glitches. Will use this location again.

Évaluation :

5

All good.well received. Well informed. Thank you

Évaluation :

1

Ryan was incredibly unpleasant and rude at return. Did not know company policy, was unaware that I could take it off my card and pay cash, and when I received 4,98 for change and tried to offer two Pennys to get a five back he said “it would mess up his drawer” he doesn't seem to understand basic math either.

Évaluation :

5

Pick up went smooth. Have used the motorcycle trailer before, easy to use and travels down the road nicely. Return was as simple as it gets. The people there make it all so pleasant. Great job Uhaul.

Évaluation :

5

Not charging $75 cleaning fee when the sign inside the U-Haul said $15. This is completely ridiculous and I feel absolutely taken advantage of.

Évaluation :

5

It's always busy which is a good thing. However, the online reservations need to do a better job confirming reservations with customers because it makes it hard on the local stores because they don't always have the information sent to them. It causes hard feelings fir the customer and makes it hard for the local store. This particular store does an awesome job offering excellent customer service and Adam Hasenback the manager does a great job keeping everything going and getting customers what they need.

Évaluation :

4

Difficult to reach local representatives by phone, though the call center was helpful.

Évaluation :

2

Brakes on vehicle were grinding, and the alignment was way off on the steering. I called customer service within minutes of leaving the pickup location and asked for the location management to call, and did not receive a call back during any of the 4 days I had the vehicle. I felt unsafe driving the vehicle but had no choice since I had a deadline for a move out date at my last residence.

Évaluation :

5

Ellly Ellsworth waited on me. I found Ellly very helpful and knowledgeable. Ellly was thorough and pleasant. Well done! Im confident in this location.

Évaluation :

4

Professional and Courteous Staff

Évaluation :

5

Absolutely wonderful experience at this U-Haul location, I can say as I've ever had anything but the best service when using any U-Haul location. So grateful that U-Haul is always close by. Loved this location.

Évaluation :

5

These people were excellent and professional

Évaluation :

1

U-haul rented me a parking spot in their parking lot for $65 per month. U-haul deducted $65 from my account for 24 months. Someone cut the catalytic converter off my passenger van. U-haul said they're not responsible because they don't rent parking spaces in their parking lot. If that is the case then why did U-haul rent me the spot and why did U-haul take money out of my account each month? My insurance is going up, I have to pay a $500 deductible and deal with the the garage and aggravation. It's not right nor fair. Joe Pike

Évaluation :

2

My reservation was changed last minute and complicated my move tremendously. The "extra mileage and day" allowed ended up costing me hours of driving the truck, more gas than originally expected and a few extra days at the tail end of my moving experience

Évaluation :

1

They ripped me off. I refueled the vehicle and they claimed that i didnt. Charged me $65 extra. Thieves. Terrible service.

Évaluation :

5

Staff was excellent. So helpful and friendly.

Évaluation :

2

I was charged for a late fee when I signed up for auto pay and someone at the counter mixed up and didn't enter as auto pay. No one was available on a Saturday during normal business hours and the manager did not answer phone call listed on the wall for assistance.

Évaluation :

5

Bangor was great, after that not so much on the phone tracking. Always seem to send me to someone else, they had a tough time tracking, along with different scenarios.

Évaluation :

4

Everything was fine but unfortunately the service was a little slow checking in and out but I understand due to employment shortage.

Évaluation :

3

Left review on my reservation. Not going to rewrite.

Évaluation :

5

In the years which I have used the services at this location the staff were friendly and helpful. I have always been impressed by The staff who always seem to like their jobs and their coworkers. They were very helpful, even with difficult situations. I have only positive things to say about my experiences at this facility.

Évaluation :

5

Ryan was great! He was very kind. Did a great job helping customers and quickly problem solved to help me with my order.

Évaluation :

5

The staff went above and beyond to make this a smooth process.

Évaluation :

5

However the staff should say hello and politely tell u the will be with u as soon as possible . They actually ignore you. All the staff does. They just keep talking to each other about whatever they are working on. It is very odd feeling to be ignored. Other customers that were waiting expressed the same treatment.

Évaluation :

1

Have the truck ready when they know you have scheduled a reservation

Évaluation :

3

The van that was reserved by us and were guaranteed it would be available, was not there. The guarantee or money back was not given to me They gave us a box truck instead. My wife was not happy about it. It is definitely not as easy to get in to unknown areas we went and still had more places to go. So we returned it.

Évaluation :

5

The staff was helpful and kind!!Thank you !!😊👍

Évaluation :

4

Professional and prompt.

Évaluation :

5

Great Staff!

Évaluation :

5

Everything was great. The staff made it easy for us to rent.

Évaluation :

5

Very helpful. Will use again.

Évaluation :

5

Great service and attendants.

Évaluation :

5

The staff was very helpful, friendly and thorough with their instructions about the trailer. Thanks for allowing me to trade up to a larger trailer after I realized that the 4x8 was not large enough.

Évaluation :

5

All three people I dealt with were great. Merci.

Évaluation :

5

Trailer was ready for pickup and Ryan provided great service.

Évaluation :

3

Set up a drop off location different than the pick up location and decided after that it would be more convenient to drive it back to where I picked it up, and the person I talked to on the phone said that there would be a 400$ fee if I dropped it off where I picked it up, and for that reason I will never rent a u haul again and will help a friend out rather than reccomend them to use a u haul!

Évaluation :

5

Only thing was washer fluid was out. But that's no big deal

Évaluation :

1

There are several things to improve. The "engine check" light was on the whole day. I beleive the car was behind inspection by one month. The back door was frozen shut. The self service website is poorly desgined either desktop version or phone version. Please take that down. The layout of the property is not well designed and not many people were around to help me. I did the website version for my expersion and I really regret it. I would really suggest that people go UHAUL in person to do their business. I have learned this the hardway.

Évaluation :

5

I had great experience with the service that was provided

Évaluation :

4

the truck ran great, However, It had just come back from being a long term rental. The inside of the windshield was hazy dense smoky. This I had to clean, what with a January sky and the sun low on the horizon for most of the trip. The windshield wash fluid was empty. The worst issue was either a dead rodent in the heating system or residue from said rodent. It was below 0 for the entire trip but i was forced to ride with the window down . This should have been dealt with before this van went back into service. I appreciate the $20 discount but it hardly makes up for a terrible experience.

Évaluation :

5

The young man that accommodated me made this transitional drop-off effortless. He did everything for me and for that I'm truly grateful. This was money well spent. Thanks U-Haul!!!

Évaluation :

3

When someone says they have a three bedroom to move, give them the 26ft, the 20ft is no where big enough. Also I was told to fill the tank back to half, but I was charged for gas at my drop off even though I put gas in it at the station next door just before dropping it off.

Évaluation :

5

The facility was always very clean and organized. I felt that my items were secure and a close eye was kept on the facility. I appreciated the staff's communications if they had any questions about my unit - I felt comfortable keeping my items in the unit even when I was out of state for a few months as it was clear the facility was very well run.

Évaluation :

5

Your staff member Daniel Fisher was friendly, thorough, patient, polite. He is definitely a keeper!

Évaluation :

5

Helped me with extending my return date due to weather conditions. Very friendly and helpful.

Évaluation :

1

I tried to return the truck the next day but I was sick with covid and couldn't ….. next time there should be an option for people who can't leave their house … it's not fair that I got stuck with a truck I didn't need just because I couldn't leave my house to return it … and to top it off I couldn't take the extra 10 dollars a day off for insurance because it was already in my policy even tho I wasn't driving the truck ….. not happy what so ever and will never rent from you guys again

Évaluation :

5

Adam was helpful and friendly. We were surprised and glad to see the facility open on New Years day. for our early morning drop off.

Évaluation :

5

I find very strange that it cost me 300 to rent a trailer from Florida to Maine and the same trailer was 1 000 from Maine to Florida. I guess its time to buy a trailer. I will not except price gouging again. I have been renting uhauls for years but uhauls greed will force me to make a change.

Évaluation :

3

I had $120 taken out of my account for using uhaul yet only $100 shows on the receipt.. I have the proof $120 was taken and have been ripped off the extra $20

Évaluation :

5

Treated well and pleasant staff. Fast and efficient departure and return of equipment. will use this location on next time and recommend to friends.

Évaluation :

5

Everyone was wonderful!

Évaluation :

5

Caryn and all the crew at this location went above and beyond my expectations of what I expected. Awesome experience. I will certainly use and recommend this location in the future. Very satisfied customer.

Évaluation :

5

no comment.

Évaluation :

5

Everyone was very helpful through whole trip!!

Évaluation :

4

My only issue is not receiving a credit for unused time. I paid my final bill last week on Wednesday/Thursday and had had auto draft. I cleared out my unit on Sunday morning. Less than a week into the new cycle.

Évaluation :

5

Thanks to Caryn!

Évaluation :

5

Caryn was amazing! Will definitely be using UHAUL for all future services needed

Évaluation :

5

Very well maintained and clean storage unit.

Évaluation :

5

Everybody was very helpful and friendly.

Évaluation :

5

The store manager there Caryn is amazing. She is running that office extremely organized and very well. A great experience. I would highly recommend it to others. Caryn made the experience great.

Évaluation :

5

Wonderful guest service. Thank you!

Évaluation :

5

Caryn was super helpful getting us checked in and came to the unit when we had a problem locking the door. The special padlock wasn't there, so she went back to the office to get us one. After a stressful move, her kindness was much appreciated. Thanks, Caryn!

Évaluation :

5

Management and staff are awesome this is the only place I would go. They are the best

Évaluation :

5

Without wifi & smartphones just asked someone and that was easy. Online mistakingly put us in a small unit but front counter customer service fixed that immediately. Awesome experience.

Évaluation :

5

Very clean

Évaluation :

5

The staff were very friendly and knowledgeable.

Évaluation :

5

The staff at this location was extremely friendly, courteous, and helpful. The facility is immaculate!! Great facility and I would highly recommend them.

Évaluation :

5

Our "move-in" staff, "Kevin", was very helpful, and explained everything. We had no problems or issues, we were very happy with everything.

Évaluation :

2

Way to expensive I got a 5'5 it was 75$ a month and not 24hour acsesss.. do not recommend

Évaluation :

5

Great experience! Definitely exceeded expectations and would use again in the future.

Évaluation :

5

Caryn and Kevin are super CSRs!

Évaluation :

1

Karen should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.

Évaluation :

5

Caryn has very helpful and pleasurable

Évaluation :

5

The staff was extremely kind and helpful.

Évaluation :

5

Great job everyone!

Évaluation :

5

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Évaluation :

5

Just getting started so I can't comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Évaluation :

4

There was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.

Évaluation :

5

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Évaluation :

5

Great customer service!

Évaluation :

4

It says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.

Évaluation :

5

Kevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Very happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.

Évaluation :

5

Very nice and clean facility.

Évaluation :

5

Easy in easy out. No issues. Clean facility. Helpful staff.

Évaluation :

5

Courteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.

Évaluation :

5

Special commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.

Évaluation :

5

Staff was wonderful to work with and always went above and beyond my needs!

Évaluation :

2

It was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....

Évaluation :

5

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Évaluation :

5

The gentleman that assisted me was professional and informative and respectful.

Évaluation :

5

Caryn is excellent at her job and made the whole experience easy!

Évaluation :

5

This is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .

Évaluation :

5

I have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.

Évaluation :

5

The staff was awesome!!

Évaluation :

5

Thank you for the clean and safe unit.

Évaluation :

5

I like that store and that staff

Évaluation :

5

The Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.

Évaluation :

5

Awesome Staff!

Évaluation :

2

Great place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.

Évaluation :

3

The online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.

Évaluation :

5

Once again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.

Évaluation :

5

Excellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.

Évaluation :

5

Excellent staff, couldn't ask for a better location. Caryn was great.

Évaluation :

5

Very clean and secure, friendly staff.

Évaluation :

5

Consistent professionalism. Knowledge based info and courteous service.

Évaluation :

5

Online map for the facility didn't show the location of our unit(s). Friendly on site staff were very helpful.

Évaluation :

5

Everyone was so nice and helpful.

Évaluation :

5

So far I am enjoying my service with U-HAUL

Évaluation :

5

The young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly

Évaluation :

5

The salesman was friendly and helpfull

Évaluation :

5

Everything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.

Évaluation :

5

The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

Évaluation :

5

Staff was super helpful and friendly. Thank you Travis

Évaluation :

5

Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

Évaluation :

5

Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

Évaluation :

5

Karen the manager was very helpful and made the experience outstanding.

Évaluation :

5

Always have what we need. Always helpful. Thanks!

Évaluation :

5

Really good experience. Staff was attentive, friendly, and knowledgeable.

Évaluation :

3

I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

Évaluation :

5

I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn't figure out why but maybe she was having a bad day I don't know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn't going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of "have a nice day" started to make my blood boil because nobody should be working customer service that has an attitude such as this. I've been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn't even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn't happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn't know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin' Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don't know if she's treated other customers this way but I wouldn't doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I've ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That's when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Évaluation :

4

Staff were extremely pleasant and great to work with

Évaluation :

5

Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

Évaluation :

5

Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

Évaluation :

5

I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

Évaluation :

5

Very helpful staff. Thank you very much

Évaluation :

5

The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

Évaluation :

1

We paid almost 200 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Évaluation :

5

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Évaluation :

5

The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Évaluation :

5

GOOD EXPERIENCE-NICE STAFF

Évaluation :

5

I like the security.

Évaluation :

5

Thank you for all of your help....... :-)

Évaluation :

3

There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.

Évaluation :

5

Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

Évaluation :

5

they were great to me good people i will use them againe any time great place

Évaluation :

5

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

Évaluation :

5

Great customer service, Thanks!

Évaluation :

4

The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Merci.

Évaluation :

5

Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!

Évaluation :

5

The sales man was very polite and got us just what we needed in a timely manner.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

Évaluation :

5

Trevor is a rock star

Évaluation :

1

I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Évaluation :

5

Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Évaluation :

5

Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Évaluation :

5

Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Évaluation :

5

Worked well for my needs!

Évaluation :

5

The staff was friendly and helpful. Would definitely use this location again.

Évaluation :

5

No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

Évaluation :

4

There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

Évaluation :

5

Great company

Évaluation :

5

Very clean. Staff was super friendly and helpful!

Évaluation :

5

Outstanding service! Appreciate the help and future assistance! Merci.

Évaluation :

5

The store Manager was more than helpful. Awesome guy

Évaluation :

5

Great people

Évaluation :

5

Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

Évaluation :

5

Staff was exceedingly helpful, and the facility is safe and secure.

Évaluation :

5

I have absolutely no complaints, this was the best storage center I have used yet.

Évaluation :

5

Merci.

Évaluation :

5

Very helpful for all of our transactions

Évaluation :

3

I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

Évaluation :

5

Trevor was awesome ! He answered all my questions and has great customer service ..

Évaluation :

5

I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Évaluation :

5

The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Évaluation :

5

Thank you, your staff provided a great experience!

Évaluation :

5

An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Évaluation :

5

thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Évaluation :

5

The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Évaluation :

5

Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Évaluation :

5

The units were clean, and well kept

Évaluation :

5

You have a great manager, Trevor provides great customer service. A great representative for UHaul!

Évaluation :

5

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Évaluation :

4

The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

Évaluation :

4

Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

Évaluation :

5

Excellent service on part of U-Haul Staff.

Évaluation :

5

Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Évaluation :

5

They were great people to have store my stuff will use them again.

Évaluation :

5

Really nice,new,clean,safe. Excellent place to store stuff!!! Merci

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Amazing Employees very easy to deal with very considerate n professional

Évaluation :

5

Staff beyond great, can't say enough. Facility wonderful.

Évaluation :

5

The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Évaluation :

5

Great service, great people. Everyone was friendly and helpful.

Évaluation :

4

During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

Évaluation :

5

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Évaluation :

5

Very helpful

Évaluation :

5

Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

Évaluation :

5

Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

Évaluation :

5

I was very pleased with my storage experience.

Évaluation :

3

I did not see the storage facility

Évaluation :

5

Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Évaluation :

5

Everyone at this facility is friendly and helpful.

Évaluation :

5

The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Évaluation :

4

you need more staff had to wait several times.

Évaluation :

5

Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Évaluation :

1

I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Évaluation :

5

I had to use the walkietalkie to get customer service but other than that it is a great experience.

Évaluation :

5

Personnel professionnel

Évaluation :

4

good service and nice new building

Évaluation :

5

The manager and staff were very helpful.

Évaluation :

5

Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Évaluation :

4

Great facility and people. Be patient, the office can be busy at times and a little slow.

Évaluation :

5

Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Évaluation :

5

Friendly staff the lady went above and couldn't believe how nice the place was

Évaluation :

5

Great staff

Évaluation :

1

I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Évaluation :

5

Great staff and service. Would highly recommend.