The first truck I was given, I started driving and made it approx. 5 miles and the transmission felt like it was going out. Managed to get back to the facility and was given a different truck. I completed my move with no issues, but it seems to me that the trucks need to be checked out better before giving them to a new customer
RONALD CCustomer Reviews for U-Haul Moving & Storage of Owensboro
Testimonials From Recent Customers
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I made reservation in advance on the app and even went into the location in person with clarify questions beforehand. When I arrived to pick up app informed me of an issue. When I spoke to representative on the phone they informed me no key was left in box for pick up. I had to wait until store opened for help. This put me an hour and half behind schedule.
ERIN WThe Uhaul App doesn't work properly and should be reviewed in the field.
BILLY WNothing keep up the good work
DANIEL BRented a car hauler and wheel had been replaced with a bad wheel. Drive was 8 hrs. Stopped halfway and noticed lug nuts on wheel were loose because of bad wheel. Had to tighten. The wheel was not a Uhaul wheel. Uhaul needs to make sure their equipment is maintained andsafe for renters.
WILLIAM HVery friendly
THOMAS LExcellent!!
DONALD BThis storage facility was a perfect place to store our parents personal belongings after we closed their home until we could have time to sort through everything. We had to frequent the units often. It was comfortable, felt safe, and convenient.
SARA A | Expérience généraleThe hold is still on my account. I was not informed of this until pick up. I'm not happy about it and it's left me with my money. They said the hold would drop and the correct amount would be charged but it has not
MANDY MThe back of the truck had mud all over it and I was moving mattresses but other than that it was fine.
CAROLYN NEvery single employee here has been so helpful to me in the 4 years I've had my units. If I needed them any longer they would 100 percent always have my business. They are so kind and caring and always helpful when asking questions. This place feels safe and secure and the ease of access is amazing. There were no issues with bugs or critters and my units even after 4 years of not seeing them in person were so clean and spotless. No dust, no trash, no dead bugs etc. you can tell they really maintain the property well and value your belongings. This is a great location with great people. Highly recommend
george d | Expérience généraleThe only complaint I have is the unloading and loading out of the weather was not told to me until the last week I had the storage unit and when I tried to use it I couldn't get into it. There weren't any carts the several times I went in the other doors and wasn't aware where they were kept until 2 months after having a storage unit.
stacia S | Expérience généraleSara and her staff are excellent. This is the best storage facility in Owensboro by far. They will help you with any kind of situation that comes along. They are very friendly and concerned that all your needs are being met. Sara, is awesome! Thank you for helping me through my transition.
CHARLOTTE H | Expérience généraleHelpful, courteous staff.
Jerry CPower steering didn't work. Otherwise great experience
DONALD HDifferent employee handling returns.
KENT GFast easy rental and return.
WILLIAM BEveryone was very helpful and accommodating.
Darlene R | Expérience généraleWe tried to use the app on our phone twice and it wouldn't work. Everything was good. Was fast and easy in the store.
William MIt is a good place to have a storage unit .... Please change my last name on the account to Misty Conder not Misty Weikel on this survey it says Misty weikel and that is not my name anymore please and thank you for all your hard work
Misty C | Premières impressionsEverything went smoothly with the rental today.
TRENTEN JJust was a bit confusing of where bar code was to scan, just says left of boxes so looking around on building left of boxes. Maybe saying left of box on trailer?? Wording is confusing in my opinion thanks
GLEN GThe staff was very helpful.
Ursuline S | Expérience généraleThey told me I was only paying 0,69 cents a mile on the van and when I got my receipt they charged me 0,89 cents a mile. When I told them I needed the van longer during the day she told me it wouldn't be an extra day charged and I was charged for an extra day
JASON CThey charged me way more miles than I went. And the uhaul van we got had issues.
KAROLINE SDrop-off was quick and easy
joshua dWell stocked , friendly and helpful. Have used this location in Owensboro before and likley to use again.
DAVID MVery professional and friendly. Excellent service à la clientèle
KENNETH MSarah in Owensboro went above & beyond in helping me get things together for a spontaneous move.
COREY DWe were charged a $25 cleaning fee for leaving 2 flattened boxes in the back. We had to lay those down to keep our rug from getting nasty and at 9 o'clock at night we had nowhere to put them.
KRISTINA MGreat service once again, ty!!!
EDWARD DJames was excellent
randell h | Expérience généraleI was amazed at how well the facility was maintained. Especially since I had brought my belongings from another supposedly secure facility in Tn. Where over half of my belongings where stolen. Sarah has been so very super in her helpful and courteous way of managing the property and in my experience of what I needed. Thank you so very much for everything Sarah!!
Brenda h | Expérience généraleThe manager at this location was a life saver, was kind and very helpful with all my questions. Very willing to help in anyway. She was very professional and sincere about my move to make it easier on me. Would recommend Sarah to anyone and everyone. Wonderful lady , I would give her ten stars . She is definitely an asset to your company for sure. And I will definitely go back to her . hire more employees like this manager
Peggy CNeither of the two (2) totes had the furniture pads and had not been cleaned. All other services were okay.
Guy LThe trailer had trash and debris from previous renters.
Paul GNot sure if I can identify any improvements needed. Except I had trouble scanning the code when I returned it after hours. Had to create an account and then I kept getting repeated messages that I exceeded my limits to try again later. So that's when I called the U-Haul phone number to make sure everything would be OK with me returning it without completing the return online,
LAURA PGreat Job
MICHAEL HFast and quick, they are very professional
PEDRO GSarah the Manager was very helpful and understanding will definitely recommend this facility to friends and family
Anita J | Expérience généraleRien
DONALD LEverything was terrific. The agent on duty was perfect. The computer response time was not top notch but she dealt with it easily.
phillis mBe sure there are enough appliance dollies at the location. They did not have one available and had to make do with the lighter weight dolly. They stated that they had them on order for a couple of weeks, but had not received them.
JERRY CVery professional and knowledgeable.
SANDRA CSecure, clean and well lit facility.
Kay p | Premières impressionsThe workers and building itself are fine but the uhaul I rented had a giant dent in the passenger side door and it was hard to open without it making loud bangs and cracking sounds, the radio inside the uhaul didn’t work at all and there was a big crack on one of the side mirrors, no telling how bad the fluids in the vehicle are but I didn’t check, this vehicle shouldn’t have been rented out in such a poor state
SETH MThe truck was not in good order. It ran well, but it had a very loud whistling sound at highway speeds. I did not notice this until I was loaded and on the moving trip. The noise was loud (around 90-100 decibels), high-pitched, and consistent. I had ringing in my ears for days, and it caused great discomfort during the trip. This is an unacceptable feature. I submitted a complaint asking for a partial refund. I received a call. The representative asked if I had a recording, which I did not because I do not use my phone to record things while driving at high speeds. He said he would call the location and ask for the truck to be inspected, which seemed reasonable, but after over two weeks, I have heard nothing.
Daniel Kthe best staff in all uhaul experiences and all my experiences were terrific
Gidget F | Premières impressionsHad a great easy experience!
Kelly HI made reservation 2 weeks in advance for one way rental for trailer that I could pick up on my way home from work. ( only 5 miles out of my way) I received a text 1 day before pickup that I had to travel 70 miles (one way) to pick up my trailer. I was on the phone w UHaul for over an hour figuring out an unsatisfactory option, but one that enabled me to move my son. I will try other options for my next move since UHaul does not honor reservations.
Terry HDrop off service
Gary MMake sure app works and the equipment they rent is available and doesn’t make you wait over an hour to get it
stacia SAwesome , the guy working there friendly and knowledgeable.
STANLEY SExcellent service à la clientèle. Very pleasant to talk to. Quick installation. Thank you
Sonya CNo fault of this location but UHaul's scheduling needs major improvement. We reserved this weeks in advance to be picked up close to our location & the day before we get the call to having to pickup else where. This also happened for the reservation we had in June in Memphis, TN. UHaul, you have your guys pick the trailer up & have it ready at the location your customer reserved it at. Twice you have messed this up for us.
RICHARD WThank you for making it so easy to rent and drop off a vehicle. The vehicle was clean and the people we have worked with were very kind!
CHERI AThe trailer was the easiest to work with I have ever used.
Nicholas EAmazing staff
Jasmine MThe sliding doors inside the garage area did not close properly. This did not affect me, but I would think it cost you more to cool and heat the area.
Laurie B | Expérience généraleI have rented equipment from this location several times. The staff are friendly and knowledgeable.
VICTORIA NThe equipment issues were not this locations fault!!
Deanna WI had to give my card information over phone and in store which I don’t understand why because I put in the order over phone to rent a trailer, the lady at the desk was rude.
Steven MThey were wonderful. Last minute needed a van and they had one available. Thanks so much to your team
ANGELA PWill always choose uhaul
Janet G | Expérience généraleGreat job!
Richard SLove that it’s climate controlled
Kathy G | Premières impressionsI was very pleased with the thoughtfulness and professionalism I was given at this UHaul hub. Very nice lady to work with.
Brenda h | Premières impressionsI was there over 3 years in the storage unit Sarah was the greatest help ever I don't know what I would have done without her thank you sir very much everyoneRowe
Evelyn G | Expérience généraleCustomer representative, JaBar (not sure of spelling) was very friendly and helpful at west Parrish location Owensboro Ky
CHARLOTTE H | Premières impressionsThe Assistant Mgr.. Good Guy.. Kara lots of help..
tim c | Premières impressionsIt was during a severe thunderstorm and they were awesome. Some how the unit we was supposed to get wasn't registered with the reservation so we had to take 2 small storage units. But everyone was very nice and figured it out. Then our pin number didn't work at first. But all in all, we succeeded unloading the truck and returned it.
Stacy W | Premières impressionsEveryone is great
Gary M | Premières impressionsEverything was great!
terry c | Expérience généraleThis was the best experience I've had with uhaul. I've had uhaul storage units at other locations but this was by far the best. It was easy to get signed up. Everyone was friendly and knowledgeable. Getting set up took no time. The units were clean. I feel like this location is more secure than others I have used in the past.
Jennifer S | Premières impressionsGreat service provided by great people
Richard J | Premières impressionsTeam is very nice and helpful
David S | Premières impressionsThe clean restrooms was a nice perk. The temperature control was excellent.
Mark R | Expérience généraleDrove from Virginia to Kentucky with a loaded truck and they didn't have a storage unit big enough. Had to rent a unit across town. The upgraded truck size meant I has already spent a fortune in gas.
Jennifer N | Premières impressionsThey were very helpful and willing to work with us and also helped us find a mover to help us get our stuff home.
Raymond S | Expérience généraleI really appreciate how clean the entire storage area was and that I felt safe leaving my valuables in one of your units while also having 24 hour access without being harassed by any one sketchy at night. Not once did I have anxiety thinking my valuables would be stolen in the unit. I loved having the insurance just in case but it wasn't necessary. Your staff was extremely helpful and kind. I loved having the controlled environment as some of my items would have been ruined otherwise. 10/10 highly recommend!!!
Jacqueline P | Expérience généraleVery helpful
Rex B | Expérience généraleYou couldn't ask for better people I would consider each one of the staff members as family .
Buddy H | Expérience généraleThe staff were super friendly, very polite & very helpful!!
Sarah E | Premières impressionsBest I drive all the way across town to use the facility or rent cargo, trucks, vans when needed. I love it. It's great. Thanks
Barbara I | Premières impressionsAssociate was very kind understanding and great information.
mike R | Premières impressionsSarah did an amazing job! It makes me excited to be working with your team.
Hobart S | Premières impressionsSarah at t this location is the absolute best. She helped me more than she will know. Thank you all so much.
Amy C | Expérience généraleThe staff were very helpful and communicative
Sandra M | Expérience généraleGreat, clean, friendly staff, would definitely Rent through Owensboro U-Haul again.
clarence t | Expérience généraleJames was very helpful
Allison M | Déménagement en ligneBoth staff j dealt with were very friendly and went above expectations to help me. Sarah and Jason I believe were their names. Very happy with my unit and the price.
Dana H | Premières impressionsPeople living inside the facility. Dead Roaches in hallways, I found 1 live roach in my unit. I had to inspect everything throughly before taking it back home. Thankfully I didn't bring any home. I paid for insurance on the unit but it doesn't cover pests. I think if people weren't using units as living spaces the roach probably wouldn't be an issue.
Josh H | Expérience généraleVery good experience. I would do it again if I needed to.
JOHN C | Expérience généraleBest place for storage rental and moving needs
Barbara I | Premières impressionsGreat service! Easy to locate unit!
alzheimers a | Premières impressionsThe whole experience is quick easy and convenient. Staff was welcoming and helpful. Easy to see why you're getting everyone else's business.....
Michael S | Premières impressionsVery Pleased with the entire truck & storage unit rental experience. Would use again if needed. No problems at all.
Ernest T | Premières impressionsI'm very pleased with my uhaul experience! I will recommend uhaul to anyone moving or needing storage units. Thank you so much!
Tanya G | Expérience généraleVery courteous staff, and excellently maintained facility!
denny a | Expérience générale