Évaluations des clients U-Haul Moving & Storage of Owensboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Owensboro

Cote générale :

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DEBORAH F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DEBORAH F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEBORAH F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ben C.
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Le client n'a pas laissé de commentaire.

Charles M.
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First of all I paid for a dolly and a bigger furniture dolly but the truck only had the regular sized dolly. Therefore it took longer to move all the belongings and also required much more physical exertion to move it all. I was late returning the unit but I called the location and they stated it would be fine. When I checked my bank account I have 2 charges from you uhaul.

Missy R.
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Was a great experience for sure .

SARAH H.
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Le client n'a pas laissé de commentaire.

SARAH H.
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Le client n'a pas laissé de commentaire.

ERIC P.
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This location rocks!! Everyone is very helpful, kind and courteous. Storage facilities are clean and Secure. I will definitely be using them again.

Thomas S.
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The self storage units are not very accessible, but the lady behind the desk was the kindest most helpful Uhaul person I have ever met.

chris R.
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Le client n'a pas laissé de commentaire.

JOSEPH R.
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Le client n'a pas laissé de commentaire.

CYNTHIA S.
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Le client n'a pas laissé de commentaire.

Andrew L.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

MARIA K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Le client n'a pas laissé de commentaire.

MARIA K.
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Le client n'a pas laissé de commentaire.

Richard J. | Premières impressions |
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These folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.

Johnathan C.
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Le client n'a pas laissé de commentaire.

Lacey D.
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Le client n'a pas laissé de commentaire.

melinda M. | Premières impressions |
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The ladies in the office on Parrish Ave. was wonderful!!

Justin H. | Expérience générale |
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Sarah is the greatest, just give her a call always there to help

WILLIAM M.
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Reduce your prices! $186 for a 40 mile drive and for only 5 hours of time with the truck is absolutely ridiculous!

Shawna T.
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Le client n'a pas laissé de commentaire.

JAMES P.
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I called n reserved a one way rental from Owensboro to Louisville. I got there n they told me it is a 2-way take it or leave it. I had help at my mother in law house so my plans obviously changed. I took the truck n the woman manager told me I would get a $50 rebate. So instead of loading my 20' truck driving to Louisville unloading n dropping the truck off. I had to turn around and drive back to Owensboro. When I checked it back in my $50 rebate turned into $35 which obviously didn't cover the gas back. I'm very frustrated and will not rent from u again. There's other places

Sherman J.
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Signed up online. Had me take a picture of my ID, so i did. Then 3 hours later, an hour before i was picking up my uhaul for its appointment, it sent me a link to upload it again. U-haul shouldn't be having these issues and making anyone take a picture of their ID 2 different times for the same thing. I still had to go in and check in. What is the purpose of taking a picture of your ID in your reservation then doing it through my phone, then still having to go in? There isn't one. Fix it.

FRANK M.
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Le client n'a pas laissé de commentaire.

William M.
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Late drop off was easy. Would suggest bigger signs for drop off but easy to figure out

SHAWNA T.
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The windshield was so dirty with dried bugs all over it and dirt that when I got it out on the street and the sun hit it I was blinded and could not see the road. The wipers and fluid couldn't even clean it off. The inside has been smoked in so much that it was stained brown. There was air freshener put in the air vents but that wasn't what clean smelled like. The rental people were very professional but I didn't get the dolly I rented. They called me after my rental and took it off my bill though.

JEFFREY M.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Le client n'a pas laissé de commentaire.

SHAWNA T. | Online Move In |
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Le client n'a pas laissé de commentaire.

DIANA H.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Glenn B.
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Brittney, who helped us, acted like we were an inconvience to her for being there. When we asked questions she became irriated and acted as if our questions were dumb. The gentleman who helped us hooked up had great customer service, was polite, and helpful. I did not catch his name. Location itself was great, easy to access and clean.

WILLIAM H.
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Le client n'a pas laissé de commentaire.

HARVEY G.
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The Owensboro, Kentucky location was very helpful. From the beginning of trying to reserve the truck and car hauler it was a complete cluster and nightmare. I contacted the 1-800 number to try to reserve the truck and trailer and then their system went down and I had to call back multiple times I called back reserve the truck and trailer and then they had me picking up in Phoenix Arizona. How does it make any sense for me to pickup a truck in Arizona to pick up the broke down vehicle in Indiana? I had asked to pick up the vehicle and the trailer in Dale, Indiana. When I went to do the mobile check in it showed that I was picking up in Maria Hills, Indiana instead of Owensboro, Kentucky as agreed. So I called again to clarify. Come to find out the trailer and truck we're not at the same location. The truck that was supposed to be at Owensboro, Kentucky but was down for maintenance because it had a leak in the cab. So they were expecting me to drive to Maria Hills for the truck and then to Owensboro for the trailer. I was driving from near Cincinnati Ohio to Indiana to take care of a broke down vehicle for my in-laws during my daughters wedding and I had to deal with uhaul many hours on the phone. I can't imagine more horrible customer service. If this is the kind of customer service and process I can expect from U-Haul I will not consider using the services in the future.

JARREN C.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER R.
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Le client n'a pas laissé de commentaire.

Shane S.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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I have rented from this site 3 times and they are great. Thanks

JUSTIN H. | Expérience générale |
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Looks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.

GREGORY S.
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Quick and easy rental. Equipment ready at pickup and great help getting hooked up and confirming everything working correctly. Great experience.

Karrie P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LOUIS W.
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Staff was friendly and helpful. Drop off and pick up was easy.

Michael S.
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Pick up location did not have our equipment ready despite having booked online over a week in advance. The one way truck we were supposed to receive was rented out the day of pick up and was not back in time for our reservation. Staff was difficult and unapologetic during interaction.

HUGH D.
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Everything went great. Easy pickup, easy drop off. Staff was friendly and helpful. Couldn't ask for more

WINDELL G.
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Le client n'a pas laissé de commentaire.

tammy s. | Premières impressions |
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Perfect for my needs!

CHARLES D.
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Le client n'a pas laissé de commentaire.

William M.
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They forcefully added features and told me it's “mandatory”. The guy was ignorant and rude. I'll never use that place again.

TABITHA H.
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Le client n'a pas laissé de commentaire.

deb F.
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Le client n'a pas laissé de commentaire.

GREGORY B.
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Good job.

ANTHONY K.
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n/a

Christopher W.
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The customer service wasn't great. The general manager was complaining about a negative interaction she had with a police officer. She wasn't rude nor was anyone else, but there was a lack of professionalism.

DAVID R.
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Le client n'a pas laissé de commentaire.

kelly m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jahna D.
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The manager was a very rude. Diane has charged our account not once but three times. The manager was not very nice he did not explain hardly anything to us. They charged us for an extra day that we did not even have the fan. And would I ever recommend U-Haul to someone else at that location hell no.

Joseph C. | Expérience générale |
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All of the employees were very helpful & friendly. The exceptional ones were, Sara, Xavier, Edna & Jordan. A really good team. I will recommend this facility to all I know.

Karol W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RAFORD C.
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Le client n'a pas laissé de commentaire.

JARED N.
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Le client n'a pas laissé de commentaire.

SCOTT G.
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Jordan at U-Haul Moving & Storage of Owensboro went well above and beyond to help me when U-haul.com messed up my reservation and when U-haul.com messed up my return. I would give this location a better than excellent review because of Jordan.

James W.
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Le client n'a pas laissé de commentaire.

PHILLIP B.
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Le client n'a pas laissé de commentaire.

THOMAS D.
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Le client n'a pas laissé de commentaire.

ROBERT H.
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Le client n'a pas laissé de commentaire.

WESLEY C.
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Le client n'a pas laissé de commentaire.

William F.
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Le client n'a pas laissé de commentaire.

RICHARD ALLEN H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Delinda S. | Online Move In |
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It was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you

Ei M.
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Le client n'a pas laissé de commentaire.

Randall S.
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Le client n'a pas laissé de commentaire.

Noah E. | Premières impressions |
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James and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!

Dakorria W.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Gabriel N.
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Le client n'a pas laissé de commentaire.

SHARON P.
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Le client n'a pas laissé de commentaire.

Sarah A.
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Very friendly and helpful, waived a fee due to miscommunication without me even having to ask. Excellent customer service.

Shawn H.
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Truck loading ramp was saturated in mud and the inside of the cargo area was dirty. Had to hose it all down before getting started moving.

Bryan S.
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We are now considering renting another U-Haul to move our son to college because of of our experience. So easy and everyone was very helpful.

MICHELLE P.
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I was charged 1400 for dolly which I never used or requested

DWIGHT M.
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Le client n'a pas laissé de commentaire.

BRENNAN B.
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Le client n'a pas laissé de commentaire.

Omar W.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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The staff was extremely helpful friendly & courteous everyone seem to know what they where doing a very pleasant experience thank you

Belinda H.
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Le client n'a pas laissé de commentaire.

BRANDON G.
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Le client n'a pas laissé de commentaire.

KAREN S.
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Le client n'a pas laissé de commentaire.

VICKIE F.
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Prices are a little high

David T.
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The folks at this location are always on the ball. I'm glad to have their new, "actual" UHaul location available. The satellite locations take reservations but in more than one case didn't have the trailer when you arrive.The West Parish Avenue is a most welcome alternative.

Edward B.
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Le client n'a pas laissé de commentaire.

Richard Allen H. | Expérience générale |
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Great staff.

RICHARD ALLEN H.
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Great and friendly staff!

Larry A.
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Le client n'a pas laissé de commentaire.

TINA R.
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Le client n'a pas laissé de commentaire.

LARRY M.
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The best U-Haul Rental service I've ever used. Terrific in every way..

Robert M. | Expérience générale |
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We had to locate and move our storage items into the U-Haul Storage Facility on very short notice. Even though they were just opening and remodeling an old "box store" when we found them, they gave attention to security and customer service from the beginning. We watched them grow and keep their commitments to us as they did. Great experience during stressful times.

james W.
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Owensboro location actually had my Ubox earlier than expected and made unloading easy and convenient.

Robert J.
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Le client n'a pas laissé de commentaire.

Samuel K.
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Le client n'a pas laissé de commentaire.

Tammette H.
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Le client n'a pas laissé de commentaire.

Richard H.
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Great people, always willing to help with anything.

PAULA S.
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Customer service was nice.

Margerita Y. | Online Move In |
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Le client n'a pas laissé de commentaire.

GRANT F.
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I had three separate conversations with employees over the phone regarding my reservation. I was told I had a reservation for a 15' box truck to be dropped off in Murray Kentucky, and that I could expect to pay $187. When I went to pick up my reservation, I was told that I could not, in fact, drop off that truck in Murray, and that I would have to return the truck to Owensboro in 12 hours or less. I ended up having to pay $275 for something I was told would cost $187. Will never go back

john B.
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Le client n'a pas laissé de commentaire.

ROGER S.
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Cruise control would be nice. Hands free blue tooth phone. Some states require. Button to lock & unlock doors would be helpful. Overall I was most pleased with the professional help and the whole move.

Sam T.
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Friendly staff, was taken care of promptly

Joseph C. | Premières impressions |
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I have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have. I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.

KEITH L.
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Le client n'a pas laissé de commentaire.

Richard Allen H. | Premières impressions |
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I’m very happy with my experience with this facility. Brian has been great to work with and is an excellent asset to the company.

Richard Allen H.
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The Owensboro facility and Brian in particular have been great to work with during my move.

JEROME O.
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No recommendations - everyone was friendly and helpful!

TIMOTHY M.
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Great service from the staff.

Sandy L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SANDRA L.
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Sarah and Xavier were both very helpful and easy to talk to. Customer service was AMAZING.

Clara T. | Expérience générale |
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I COULD NOT GET INTO THE BULIDING WHEN I NEEDED TO STORE ANYTHING!! I TRIED TO TELL STAFF ABOUT NOT GETTING MY THINGS STIRED !!! BUT THEY HARRASED MY SON AND MY DAUGHTER WHO LIVES IN ALASKA AND THEY DIDNT SEEM TO CARE I COULD NOT GET IN !!! HAD TO GET A NEW CARD TWICE AND STILL HAD PROBLEMS SO NO ILL NEVER GO BACK

Missy R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

David R.
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Good service. Thanks.

Jennifer P.
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Le client n'a pas laissé de commentaire.

BOBBENA R.
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Le client n'a pas laissé de commentaire.

RICHARD ALLEN H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicole C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Troy R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

THOMAS H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Karol W. | Premières impressions |
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Employees did everything right. I would definitely recommend this company.

james c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

james n. | Expérience générale |
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The manager David and the rest of the crew at the facility were fantastic fast and courteous service

Susan K. | Premières impressions |
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Overall a good experience

Bobbie Jo C. | Premières impressions |
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I think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.

Mark C. | Premières impressions |
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The employees at this facility were very friendly & personable & made you feel very comfortable. They were also very helpful in explaining the whole experience. It seems to be a very well ran establishment. I will & have already suggested this business to my friends & acquaintances.

JAMES H. | Expérience générale |
Évaluation :

The facility was a lifesaver. Convenient, safe, and easily accessible. Staff were great. Thanks!

James V. | Expérience générale |
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This is a great place for your storage needs Clean Safe Well lit And the staff are very helpful and amazing Definitely recommend them for your storage or rental truck needs They even have a hitch bay if your vehicle is is in need of one A+

bruce b. | Premières impressions |
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Y'all are fast to help and a great bunch of people

Brian S. | Expérience générale |
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Customer service was knowledgable, helpful and very proffesional. Ask for a guy named lucky

Brian S. | Premières impressions |
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Customer service was polite, courteous and proffesional

Robert M. | Premières impressions |
Évaluation :

Average

sarah h. | Expérience générale |
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Great employees!

Non reviews have been submitted for this location.

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