Customer Reviews for U-Haul Moving & Storage of Oxford

1 671 évaluations

523 Hamric Dr W   Oxford, AL 36203
(Hwy 78 W)

(256) 835-9152

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(256) 835-9152

523 Hamric Dr W
Oxford, AL 36203
(Hwy 78 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Rented a new Ford Transit cargo hauler. Drives great, comfortable, clean. Outstanding service.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy b.  |  Premières impressions 
Évaluation :
5

Very wonderful people working there very helpful

willie g.  |  Expérience générale 
Évaluation :
1

Very rude and unprofessional

Rebecca B. 
Évaluation :
5

Rien

WILLIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OCTAVIOUS P. 
Évaluation :
5

Theresa was awesome as well as the clerk who checked me in

jeannie S. 
Évaluation :
5

New owner is very nice.

Monica C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

Keep the outstanding work up . The Lady was very nice. Larry clay

Larry C. 
Évaluation :
3

I accidentally put more gas in the I haul by accident and I ended up paying for almost 2 miles I went over don't understand how that works. But the lady didn't really explain it to me that well.

PATRICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRE B. 
Évaluation :
5

This property is too congested you need more additional real estate because you're so busy

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanisha P. 
Évaluation :
5

Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️

Etta C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila A. 
Évaluation :
5

Very clean and well-maintained facility; simplified move in process. highly recommend

Jayme H.  |  Online Move In 
Évaluation :
3

Too many hidden fees. Never again.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Expérience générale 
Évaluation :
5

I want to start by stating the actual pickup location was flawless and helpful. Everything up to this point was a severe disappoint. We reserved a 10" one-way truck and were guaranteed our reservation would be there. The night before we received an e-mail that our order was updated to another location 20 miles further from our location. When we arrived to pickup our truck we were told they didn't have it and called to the previous location - they denied sending our reservation. We were then given the customer service number. The rep we spoke to was super nice and helpful and was able to find us the only other truck available - a 20', twice the size we needed, more than 50 miles away!!! What choice did we have? We finally pick up the new truck - the location in Oxford was super friendly and got us on our way pretty quickly. Still annoyed we lost hours chasing a truck we were guaranteed would be available and the extra costs in gas, etc.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

Excellent customer service and friendly staff!

ELLIOTT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R.  |  Expérience générale 
Évaluation :
5

S.O.

VIRGIL K. 
Évaluation :
5

At checkout and return, all staff went out of their way to make my rental experience convenient. Staff were courteous, professional, and competent.

William P. 
Évaluation :
5

Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.

Shelia A.  |  Premières impressions 
Évaluation :
5

Great job Nicole!

Kenneth N. 
Évaluation :
3

Usually never have issues with this company, but we requested and reserved a 27, only to get a 20/21… this location is a tad bit pricey.

STARVOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Very helpful

theresa m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
2

Well i rented 4 26 ft trucks for June 11,21 a month ahead if time- received one of the four (was able to get get another by accident the day before). Had to then rent another and then rented a 20 footer for the final move (as each had been screwed up iin some fashion) Only to be told they didnt have one and were upgrading me to a 26 footer (at no charge)I WAS-CHARGED BTW! Uhaul absolutely is horrible and literally is awful! !

SHANNON S. 
Évaluation :
5

Nicole, the Assistant Manager at the Oxford Alabama location was so helpful. She went over and beyond to make what is normally a stressful situation be one of ease! She is the best. Go to her if you need any moving needs. Thank Nicole for everything 🙌😊

NICHOLAS E. 
Évaluation :
5

The staff was extremely helpful and went above and beyond as it took over an hour and twenty minutes for me to pick up the trailer I reserved due to a computer program issue.

Shari B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCHURRETTA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey M.  |  Expérience générale 
Évaluation :
5

The truck wasn't in good condition and even the manager didn't believe us that when we said it kept over heating so she just extended our usage. But they gave us a huge discount for our inconvenience which I very much appreciate.

JAMIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommy c.  |  Premières impressions 
Évaluation :
5

Nicole made a very stressful day turn into breeze.

Monique D. 
Évaluation :
3

Order was placed on line for a appliance dolly. I expected his to be inside truck. It was not, however what was inside truck and in was charged 10$ for a utility hand truck and blankets. I did not need or want these. I had no idea the appliance dolly was not inside truck and helpers broke the seal in both the blankets and hand truck. I expressed my frustration when returning the truck and was not offered a refund.

Timothy B. 
Évaluation :
5

The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!

Douglas S.  |  Expérience générale 
Évaluation :
5

Nichole was fantastic

Kenneth V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

The staff was amazing!! Super friendly.

Megan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
2

POOR CUSTOMER SERVICE

Eugene H. 
Évaluation :
2

Received a call that the truck was not going to be available 2 hours before scheduled pickup time. Was told that there were no other trucks available at this location. Received a call from the scheduling office that there was. 20ft truck available for a in town rental at the same location that I had reserved Arrived to pick up the truck at the scheduled time, the lady said she had to. Clean the truck. The other lady in the office completed the rental. Well after 45 minutes of waiting the truck was finally brought around. With out the reserved hand trucks, furniture pads and dolly. Which had to be brought out. Waiting another 15 minutes. When I finally got home with the truck, when it was opened the truck, the furniture pads were infested with roaches which had basically taken over the back of the truck. Ended up having to purchase roach bombs to treat the truck before it could be used. The pads were unusable and I was told by the location when this was reported that I would receive a credit for the pads since I couldn't use them. This was never applied to the rental. I expected much better service from a Uhaul owned and operated facility.

JEREMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TILDA S. 
Évaluation :
5

The place and people and equipment was great your 1800 number is horrible

ELIZABETH H. 
Évaluation :
1

I didn't like how u can't rent for long periods of time , I don't know any one that moves in 2 days

Lasharon J. 
Évaluation :
5

Excellent service and Theresa was excellent

KENNETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMET C. 
Évaluation :
5

Have large trailers on stands to better aid employees hooking up equipment.

Terrence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN G. 
Évaluation :
3

Original contract showed a one day rental. I notified the counter person I required two days. She seemed to make some changes in the system and informed me she had changed it to a two day rental. On the morning of the second day I was notified the vehicle was overdue and I needed to immediately contact Uhaul. I called and spoke with someone, explained I was told I had a two day rental and would return it before the two days. The person stated they had changed it to a two day retal. I turned it in before the end of the second day and was told it was late and I had to pay an extra day charge. Although all in covered were nice, I am very frustrated about the miscommunication on what seemed like a simple transaction.

Charles K. 
Évaluation :
5

The customer service was perfect, thx!

derrick s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilbert H. 
Évaluation :
5

Not sure, everything went smoothly and the employees were Very courteous and helpful.

JAMES T. 
Évaluation :
5

Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100 % satisfied customer.

Victoria H.  |  Premières impressions 
Évaluation :
5

Desiree was terrific. There were two people ahead of me when I was there but she did awesome getting us all taken of.

JAROD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLADYS R. 
Évaluation :
4

When I called this location to see about swapping my drop off location the employee was very helpful in getting me the indo I needed to drop my vehicle off after hours and was polite.

April C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Employee was renting large Cargo trailer first time and had some issues to hook it up but her positive attitude saved the situation.

TIMO L. 
Évaluation :
5

Excellent customer service

Thomas L. 
Évaluation :
5

had to trade out equipment because original truck had a terrible wobble in the front end but was able to swap trucks with no issues. associate was very helpful.

RODNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Teresa is great makes any anything u ask for easy and fast! Had to call her after hours and she picked right up and was able fix my problem .

SHANNON S. 
Évaluation :
5

Nothing, I was extremely with the professional and courteous way I was treated and that woman was working her tail off the day I reserved and picked up my car hauler. She is or should be a valued employee and representative for your company.

ROBERT M. 
Évaluation :
4

Truck clean received with a 1/4 tank of fuel, returned with full tank. Could not get credit for the "extra fuel". No policy provision for fuel credit. Steering very sensitive to rough road conditions. Steering dampener on linkage would improve control considerably. Still would recommend this location.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVERY S. 
Évaluation :
5

GREAT CUSTOMER SERVICE

DALLAS C. 
Évaluation :
5

Staff and customer service are great.

RON T. 
Évaluation :
5

Na

BARBARA E. 
Évaluation :
5

Customer service was GREAT!

APRIL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE W. 
Évaluation :
5

Great job nice people

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam D.  |  Premières impressions 
Évaluation :
3

Truck was leaking watering in two separate spots and my furniture got wet and inside the cab was leaking at the door

JAMES M. 
Évaluation :
3

More front desk help in the morning would be smart since people are generally moving and need to get going. Too slow of a process and only one associate who was 10 min late

MELISSA W. 
Évaluation :
4

Although I had checked in online, their system didn't have it!

GLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Premières impressions 
Évaluation :
5

The manager is awesome and very professional and she was a tremendous blessing to me.

Patricia T.  |  Expérience générale 
Évaluation :
1

Your employee was rude and disrespectful. I complained to another employee however he was more concerned over leaving than to help me. He did mention that the young lady was and had been a problem and would probably it be there much longer. You should hope so and paying customers aren't going to have the patience I gave her. You have a problem!

JEFFREY H. 
Évaluation :
1

They are attempting to charge me for furniture pads which I did not use

William K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tequila m.  |  Premières impressions 
Évaluation :
2

Individual could not provide the correct answers to a simple question. When asked how much additional mileage was if I went over the allotted, she responded 20 $a mile. When I asked again if she was serious, she responded yes 20 $a mile.

John C. 
Évaluation :
5

The manager was awesome! I had to change pick up times twice. She was super nice about it, and very patient. Everything was perfect!

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
5

Keep up the good work

Jeffery B. 
Évaluation :
4

Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!

sandra j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
5

The Manager, Theresa, was phenomenal. Great customer service and smiling face. Facility well maintained and cleaned

LESLIE K. 
Évaluation :
1

Tell Exactly what we have to pay

Terri P. 
Évaluation :
4

nothing --great service all the way around this is the third time I have rented from this location in the past 8 years

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P.  |  Online Move In 
Évaluation :
5

Teresa was very knowable about what I needed and provided excellent customer service! You don't get great service much any more these days and she went beyond to help me out. 6 stars!!!

Melanie G. 
Évaluation :
4

The truck was in poor mechanical condition. Could not drive at speed on the interstate. Unacceptable

Nathan M. 
Évaluation :
5

Always the best service!!

Francesca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Thank for

Eugene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Great customer service!!! I will be back!!

Antwon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

The whole team at this location is FABULOUS!!

Francesca M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Customer service was top notch. Supervisor was training new employee and both took care of my rental with professionalism.

STEPHEN M. 
Évaluation :
5

Great customer service and the lady was very nice.

TINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nam L.  |  Expérience générale 
Évaluation :
4

The light in my storage unit had no bulb was dark at night.

Glen J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skot R.  |  Expérience générale 
Évaluation :
5

We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.

staci f.  |  Expérience générale 
Évaluation :
5

Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!

Shannon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taquita g.  |  Premières impressions 
Évaluation :
5

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

andrea f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B.  |  Premières impressions 
Évaluation :
5

Awesome

Aneshia T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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