Again they make all processes easy. Thanks everyone for all your help.
BRENDA DCustomer Reviews for U-Haul Moving & Storage of Ozark
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have had to keep this cargo van for such a long time. These people have helped me make this so easy even though the move has been crazy. Thanks everyone.
BRENDA DNo charge for after hours drop off, unless there is damage or contract not met
ALAN SThe equipment was clean but the the rear brake light was smashed and the running lights did not work. Which would be fine for daytime use but I had to drive it home at night.
JAMES DIf you're looking for a modern, well equipped, clean and efficiently maintained storage facility, look no further than U-Haul Ozark. Kelly and her staff are outstanding. Extremely helpful and friendly, they provide excellent service and support. A heated complex that includes a very useful enclosed drive-in loading area. Prices are good too. Je les recommande fortement.
keith S | Expérience généraleAssociates were very polite and a big help. Have recommended the facility to others.
Heath L | Déménagement en ligneVery easy to return the trailer
VALERIE HThis facility is amazing! Staff is knowledgeable and quick to assist.
TIMOTHY DThe entire experience was fantastic.
Kelly LGreat service good people very helpful The manager is very good person easy to talk with about the services you have
STEVEN PIt was a great experience, as usual.
KRIS KThe wire harness from trailer to truck had a chaffed spot that causes the lights to flash when it contacts metal.
KENNETH STop notch facility! The office and entire property was immaculate and the gentleman that assisted me with the rental couldn't have been nicer! Fortement recommandé!
MARTHA C | Premières impressionsThe facility is exactly what I expect being 1/4 into the 21st Century. *Easy online reservation and updates. *Easy changes to customer schedule with actual accommodating UHaul employee response. *Fast equipment checkout with UHaul filling out the obvious questions in your sign in form. *UHaul staff does the standard upsell - but, will accommodate with some simple and important stuff. Ex.: I needed One blanket. Employee found a single for me to use. Next, O found on search of my vehicle my hi5ch insert and ball had walked. So, employee allowed me to borrow one. Kudos, for stepping up and not forcing me to buy. She saw I was nervously anxious about my moving stuff, not pulling your trailer. UHaul trailer check in was perfect. Drive up, Employee promptly arrived, checking equipment, tapping on networked device, asked if I was fine with emailed receipt - She said, "You're done. Enjoy the rest of your day. Bye." I drove off with a Cheshire grin - Happy. Thanks!
BRIAN SDrop off was easy enough but we still haven't gotten the final invoice as they stated we would.
Rachel ENothing at all. Equipment was perfectly maintained. Staff was super professional and friendly.
TREVOR VThe staff was very helpful in selecting the right equipment.
KRIS KAfter a few miles none of the lights worked on the trailer.
STEVEN LAll good comments and zero complaints. The staff was always super helpful and willing to answer my questions, and the facility is well maintained. Thank you all so much.
Brandon M | Expérience généraleNo improvement needed. Excellent and efficient pick up and return. Professional and courteous staff.
MARK SThe service was excellent at every step of the way. Our goods arrived in fine condition after a few months of storage and transportation. UHaul seems to have the entire process down pat. I would highly recommend it.
BRUNO KKelly and her staff go out of their way to provide excellent service. They project a genuine desire to be helpful, provide information and answer questions in a friendly and professional manner. Kelly does an outstanding job and is a credit to the company. Highly recommend this exceptional facility and its staff.
keith S | Premières impressionsThe sweet lady manager was so nice and helpful!
MELINDA JI had 21 miles left on the odometer and didn’t get a final receipt showing my refund.
TIMOTHY TNo other comment
randell jAustin took care of getting the truck for me. He was polite, professional, and was great to work with. The facility was spotless and had the truck I needed
David LEverything was great! The staff was very friendly and helpful! I love how convenient, clean and nice the facility is!
AMANDA C | Premières impressionsKeep doing what your doing.
RONALD MRetrain or fire the manager.
ELIZABETH GJ'ai été très impressionné. The operation is very good. Keep up the good work.
James BI did not have a good experience on 11/14 with 2 other uhaul locations
EVAN LOur overall rental experience with U-Haul was excellent. We had a one way cargo trailer rental. Both the pick-up and drop-off sites were very helpful and friendly. Our entire process was very smooth and efficient.
ROGER CA smooth experience from start to finish. Agents were friendly, helpful, and courteous. The building was clean and well maintained. Truck was clean and well suited for my moving needs. Merci.
GARY BThis was the best experience I have ever had at a U-haul and there has been many over the years. I was greeted and taken care of by Kelly and was totally impressed. This is the U-haul location I will be using from now on. A+
JAMES DStaff has been pleasant as well as professional . I wish every u haul was run this well. The ap needs work. Have some that knows nothing try it alongside the programmers!
Catherine PGreat experience. Helpful staff and great location. Je les recommande fortement.
MICHAEL MThe truck was clean and run great. The staff is friendly and helpful. We will be renting from them again.
DOROTHY JVery nice place. Staff was great. I will certainly use them again.
Michael M | Premières impressionsExcellent. Easy in & out. Signs to tell you where to go were easily noticed. Staff was right there to assist and get me on my way.
Jeremy CGreat experience. Great staff. Great property that is well maintained & has excellent security measures.
Jennnifer J | Premières impressionsGreeted me outside while bringing the truck back and showed me how to get to, my storage unit.
Melissa CI like this location I like service the workers there is so nice. Explain and talk. Very understandable so good.
DMITRIY DThank you for making it easy to rent a truck.
Kenneth HWell the website said they had what I needed until I tried to check out then it said not available. So I called no one would answer for long time too much robot, then on hold for 10 minutes, so I hang up. And I call back 30-40 minutes later same thing. Very frustrating. So I go to the store, the employee was really nice. None of the new technology worked very well in your brand new building, so fancy, not work very well. Credit card pad not work, can't turn lights on or off so much automatic bs. Store lady say you have the equipment I wanted so website is not working. I get the right equipment but the lady working so hard all by herself and have small rush of customers, she forget to get me moving blankets that I pay for. Then I go to move one hour later I call back and it's a hour of bullshit robot phone, never talk to person, leave voice mail no call back. So they have good employees! To much tech, it doesn't work good Very well used equipment, it did what it should! I give 2,5 star
ROBERT DGreat service and complete within 20 minutes
Terry FKelly and her staff are everything you would expect. Facility is new and well-maintained.
Katherine FThis location is extremely nice and very easy to work with They have a great location in Ozark right off Hwy 65 , they have enclosed storage and they also have the U-Haul storage container building, we highly recommend them
PHILLIP SVery easy drop off location was brand new did everything over the app and was quick and easy!
Jennifer LDoing a great job!
CEASER C.
GARY HAWSOME experience friendly staff safe environment i will always use u haul !
Diane M | Expérience généraleLocation was great. Customer service was great. Vehicle caused me a great deal of anxiety. The ride was very bumpy and transmission was not very good. After getting gas to return vehicle the check engine light came on. I spoke to someone at the location where we needed to return it to, which was only 2 or 3 miles away, they said if I felt comfortable to drive it then just return it or if I was uncomfortable they would send someone. I did successfully make it back but I was charged about 25 dollars more than I should have been and have no itemized receipt to tell me why 樂
HOLLY Mthanks for the good work the doing. Mr Gomez
van gCame right out and asked a few questions and done. Very short and sweet and it went very well
DERRICK LThey obviously had computer problems or something that took a long time to pick up the trailer. We pre reserved and paid for the trailer on line and when I went to pick it up, there seemed to be a lot of confusion on checking out and they wanted the credit card number again, which I didn't understand otherwise what's the purpose of taking all of our time to book the trailer online. It took 1/2 hour to pick this up.
HOWARD MGreat people, very fast drop off
Christopher CExcellent service. The staff was very helpful , friendly , kind and curtious. If I ever need a storage unit or rent a trailer, vehicle I will go to the same location. The Ozark, Mo location is by far the best in the area. I would like you to thank the staff for making our move so stress and care free. Thanks, again......
FLORENCE C | Expérience généraleNothing, keep doing what you're doing.
DANNY FThecstaff was very accommodating and helpful. Excellent location..great storage place to rent.
jodi mIt would be difficult to do any better than the the service I received. 100 % satisfied and the lady that helped me was extremely helpful and friendly. My neighborhood U-Haul from now on. William Gideon
WILLIAM GKelly was very friendly and helpful.
carroll f | Déménagement en ligneAlarm keeps going off
Sarah-Jane G | Déménagement en ligneThe staff is amazing and very helpful and efficient.
nicole f | Premières impressionsThe person who assist me was extremely helpful and pleasant to work with.
Joel W | Premières impressionsI made my reservations put my car numbers in went to the U-Haul pick up before I did all that I was on the phone with U-Haul for about three hours straight. The employees were the website kept glitching 13 July 2024. I still don't have my U-Haul or my storage And I have I need to move immediately and I did not guarantee $50 as it says on your website reservation you do not be there to pick up your truck. We will guarantee give you $50. I'm a very unhappy customer at this point, I still need a U-Haul and a storage unit , and no one is trying to help me You all system was glitching rerouted me to places that I did not want to go was way out of my area of destination we are in Springfield, Missouri
Caroline S | Déménagement en ligneI always go to uhaul for my moving and storage needs. The staff is wonderful and extremely friendly.
Danielle M | Premières impressionsNew facility everything is in great condition.
Shawn W | Déménagement en ligneOverall it was a great experience for being my first storage endeavor. The staff answered any silly question I had and everyone was friendly and attentive, I would recommend this location without hesitation.
Michael M | Expérience généraleAustin was fantastic. He really made the process super quick and easy.
Austin G | Premières impressionsBEST EVER STORAGE FACILITY!! ABSOLUTELY THE BEST CUSTOMER SERVICE EVER!!! All of the storage units are brand new, indoors, climate controlled and all units have an alarm on the door. It is very secure and they actually have several indoor drive in bays for loading and unloading. This is quite helpful in bad weather and also at night if you're there alone you can actually close the bay door and it locks behind you keeping you safe and secure inside while you load or unload. They have several sizes of storage units and their rental fees are quite reasonable. There are no contracts or extra fees as their storage units are month to month. This facility also installs trailer hitches as well as rent pickup trucks, and various sizes of box trucks and trailers for moving. At this time they have a move-in special that is rent a trailer and get your first month's rent free. It is a very simple and easy process to rent a storage unit at this facility. Kelly is the person that rented me my unit and she is very good at her job. She is professional, knowledgeable, very hard-working, very good at multitasking and quite helpful. She went out of her way to make sure that I was satisfied with my rental experience. I would most definitely recommend doing business with this facility!
DEBBI H | Premières impressionsTruly appreciate the facility. Will be staying indefinitely.
George D | Premières impressionsI want to live there
Troy P | Déménagement en ligneBoth Kelly and Austin were so friendly, professional and helpful. They made the process easy. We will definitely refer friends and family to this facility!
Matt K | Premières impressionsGreat service and very friendly. The manager is great and she is very helpful and professional.
FLORENCE C | Premières impressionsVisited this location for info and received excellent service and information concerning my storage needs…was able to view several storage units to help with my storage needs.
JOHN F | Premières impressions