Customer Reviews for U-Haul Moving & Storage of Palmer

608 évaluations

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All the employees at Palmer location are dedicated to the best customer service. Which I have received each and every time. Very knowledgeable, helpful, and available for questions and solutions to any of my concerns involving moving. Again Thank you you guys are the best!!!! Keep up the good work!

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca G. 
Évaluation :
5

The price added up quickly. You get the customer saying it's 20 bucks but then add fee on fee on fee.

Mallory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Nothing I can think of. We had an excellent experience from drop off to arrival of my stuff. No complaints. Will use your service for our next move.

Michelle K. 
Évaluation :
2

The front door was broken, understaffed, took too long to get the truck and leave.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Not super clear where you are supposed to leave trucks for after hour drop off.

JOHN M. 
Évaluation :
5

The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.

Debra C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
4

very easy drop off , friendly service. helpful employee

Kevin S. 
Évaluation :
1

After checking out I realize the desk clerk was wrong about the gas. I took a picture less than 10 miles of the odometer and the gas gauge together after leaving the lot. She still charged me 10 $. It's not much but the general honesty and courtesy matters. Sorry I cannot recommend this business

Chad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STUART A. 
Évaluation :
5

Thank you and hope you all have a Happy Thanksgiving!

Mary-Lou G.  |  Expérience générale 
Évaluation :
1

Well I was charged 220 $for my bill because they never checked it in when I did drop it off I was only suppose to be charged 53$. And this is the 2nd fuvking time this location had done this to me . In the last 3 months . Which is bullshitb. I wonder if uhaul is in on this little hustle . That is clearly being put in 5i operation here someone is a shady gucker at your store and it is a fraudulent scam5bay is clear and I wonder how many more people are getting fucked at this location I am aware of on other person who has had a similar experience . Scamming no good scamming fucking asshoholes . It should be looked into or apparently uhaul is in on it

KYLE A. 
Évaluation :
5

Customer service at this location was very decent also. Quick processing and attentive. All-around good service at both locations I used during this rental. Merci.

Kelly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
5

Staff was very helpful and pleasant to work with. Would highly recommend them.

Frances F.  |  Expérience générale 
Évaluation :
5

Love this storage facility!!! Thank you!!

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
3

Expensive. Small.

Carley E.  |  Expérience générale 
Évaluation :
5

Super friendly staff who helped us out and took the excess mileage charge off after our crash. Nice to have people treat us nice after our ordeal. Also nicest uhaul and rental facility I have ever been to..

William D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maxine S. 
Évaluation :
5

Outstanding professionals would deal with him again😀😀

Darren L. 
Évaluation :
5

I really appreciate the customer care, you really made my rental experience stand out in a positive way. I am glad i chose this location.

TOR A. 
Évaluation :
5

1/2 hour in line to return that took 5 minutes. People were friendly so Good overall.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia K. 
Évaluation :
4

Appreciated the fact that there were studded tires on the 10' van I rented. Vehicle ran well and seemed mechanically sound.

Roy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JON R. 
Évaluation :
5

overall i was very satisfied with the rental. they were fast and efficient

Manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

I dont even know really. I love my local uhaul, always there when I need them

Jerry C. 
Évaluation :
5

Agent was friendly and helpful. Rental experience was great! Merci

MARK W. 
Évaluation :
5

Everyone, especially Rod and the manager went well out of their way to make things work for us, including 2 truck exchanges. Polite, professional and courteous. Excellent trucks and well stocked and maintained office.

CATHERINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane W.  |  Premières impressions 
Évaluation :
5

The two counter fellows on duty that day were both very friendly and efficient. All-in-all a pleasant experience.

Sheldon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK W. 
Évaluation :
1

Staff was not friendly. Truck

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN K. 
Évaluation :
5

Great staffing, so nice and helpful especially Rod and his wife.

MONICA W. 
Évaluation :
5

Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!

Danielle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angeli K. 
Évaluation :
5

It was a great over all experience to be able to access our stored goods in any kind of weather !!!

MARK N.  |  Expérience générale 
Évaluation :
5

Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.

Tiffany R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maksim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

This location will answer their phones directly when calling the local number which is wonderful to be able to speak with team members at the store directly when needing to handle storage unit payments, updates to a Uhaul reservation, etc. This location also offered fair and affordable pricing for units (I was the first tenant in this new location) so I hope pricing has continued to be affordable. This is unlike pricing in Florida, where I moved to, where storage units are unavailable and/or NOT affordable. Thank you to everyone I worked with at the Palmer location, you were a pleasure to work with at each of my interactions in the past year and a half for both moving and storage.

lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chuck w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
5

Customer service made it quick and easy. Your workers at the location where quick friendly and had a positive encounter

Earl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas H.  |  Expérience générale 
Évaluation :
4

The customer service was excellent, the system they are working with could use some serious upgrades.

Michael L.  |  Premières impressions 
Évaluation :
5

I needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn't have to worry about a thing. This place was great with friendly helpful employees

Sarah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P.  |  Online Move In 
Évaluation :
5

U-Haul in Palmer was a life line in the time of troubles. We had three days to be out of the house we had sold. The moving company called and would not be able to move us for another week. Bob and his crew provided us with U-Boxes to get us out in time !!! Also made moving into the new house a lot easier !!!

Mark N. 
Évaluation :
5

Windshield wipers were terrible. Tail light on car trailer didn't work. It was almost impossible to get a hold of U-Haul assistance.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J.  |  Premières impressions 
Évaluation :
5

I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone

Kimberley L.  |  Premières impressions 
Évaluation :
5

Dude was alright. Fun guy.

MATTHEW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Premières impressions 
Évaluation :
5

Easy process and great folks to help with our move. Thanks uhaul.

Nathan P. 
Évaluation :
3

Maybe not seem so rude while making the reservation

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine C. 
Évaluation :
5

My family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.

Melaney M.  |  Expérience générale 
Évaluation :
5

Fantastic Customer Service !

FREDERICKA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harriet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARIE-KEE J. 
Évaluation :
3

Not enough staff to accommodate the customers while we were there. Wait time was a bit on the high side.

Christopher B. 
Évaluation :
5

5 star crew the whole way. Best of all UHaul outlets. Rod is a star.

RODNEY H. 
Évaluation :
5

The originating location in San Antonio was terrible. The containers were not ready and I was over-charged for gas when I used a box truck to bring my contents to the facility so I could load the containers. Despite multiple phone calls and voicemails and photo evidence of the gas gauge, I was still overcharged 50 $. The arrival facility in Palmer AK was great. Excellent customer service, professional and responsive to what I needed. The facility in Palmer, AK is by far the best U-Haul facility I have interacted with and I've used quite a few u-hual services in several states. Shout out to all the staff in Palmer, AK. Great crew!

Tyler P. 
Évaluation :
5

Best moving & storage in South CentralAlaska

Scott L.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and happy which says a lot. Would use them again.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Great Customer Service !

Fredericka E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April G. 
Évaluation :
4

So far it's been great..

Melissa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
1

Your online system is total bait and switch, promising pickup without lines, etc. I was mortified when the UHaul employee pulled out his personal phone and took a picture of me license for the uhaul app. You've got to fix that immediately.

PATRICK M. 
Évaluation :
4

Clean and disinfect the truck's cab before the pick up time. This location has friendly service and the truck was in good working order.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN C. 
Évaluation :
5

In general it might be good practice to switch the fuel tank policy to return them full. Got mine with 1/4 tank and returned at just under half. Long drive, few fuel stops. Couldn't just Nickle and dime it. Couldn't just drive extra to burn what I put in because I'd have to pay for miles. Just seems silly to have possible scenarios where customers are giving uhaul free fuel.

DANIEL J. 
Évaluation :
5

Hey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.沈✌️

Mary M.  |  Expérience générale 
Évaluation :
5

Everyone is so friendly, helpful and kind! I love this place!

Cindy R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Do not, for any reason, let Rod leave your store. He followed through with exactly what he said he would do, extremely refreshing. I would be remiss if I didn't mention Elliot, good guy !!

WILLIAM R. 
Évaluation :
5

They were great 👍🏻 👍🏻👍🏻

Alysia Q. 
Évaluation :
1

Tons of misinformation was provided to me. I was told multiple times that the UBox had shipped but it was sitting at the location in Knoxville, TN. We shipped it early so my husbands tools could arrive in time for him to start a mechanic job which he could not start until we received them. Very frustrating. My police officer brother ended up calling for me to raise hell pretty much and it finally got moved along and shipped. I had called to speak with a regional manager multiple times and never received a call back, avoiding responsibility I think. We lost income on this delay in delivery. Misinformation galore. Terrible experience.

Ciara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

My husband and I have used this site many times and have been greatly satisfied with availability of equipment and products, and the helpfulness of the staff.

David T. 
Évaluation :
5

The staff was very helpful and accommodating

Renate D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

The U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.

herbey l.  |  Premières impressions 
Évaluation :
5

Professional, clean facilities, fast and easy access. Thank you for everything.

Brandon B.  |  Online Move In 
Évaluation :
5

Everyone there is awesome! Thank you!

GAYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodalyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
2

Customer service was great but I had to travel clear across town to get a truck, while passing at least a dozen U-Haul places, that kinda bugged me.

Lynda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiyofumi Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

I was supposed to pickup at 6am but tge online system didn't work correctly and I had to wait until the location opened. This put me behind schedule but the manager was super helpful when the location opened and that made up for the tech glitch.

Layla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

I was told over the phone rental was 29,95$ per day when I got there it was 44,95 Are your people adults? It's nothing personal so just say what the cost is .

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN N.  |  Premières impressions 
Évaluation :
5

I have used this location 4-5 times over the last month. They are always friendly and helpful. Helpful not only to me - the customer, but to each other. great example of team work.

Susan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa g.  |  Premières impressions 
Évaluation :
4

The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.

Tarah S.  |  Premières impressions 
Évaluation :
5

Front desk people were extremely helpful and friendly

Jeremy P.  |  Premières impressions 
Évaluation :
5

Good service at every u haul dealer we've been to.

Kay W.  |  Premières impressions 
Évaluation :
5

Everyone at this location was very friendly, helpful and excellent service! Merci!

Lori E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle D.  |  Online Move In 
Évaluation :
5

Folks are nice and went above and beyond to help.

IRINA M.  |  Premières impressions 
Évaluation :
5

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  Premières impressions 
Évaluation :
5

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I've rented and made purchases from the office many times since you opened and those two were the best employees I've met across all those times.

Jared W.  |  Premières impressions 
Évaluation :
5

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L.  |  Online Move In 
Évaluation :
5

I appreciate the excellent customer service.

Travis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lance h.  |  Premières impressions 
Évaluation :
5

You guys are amazing and so friendly

Stephanie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark n.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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