Customer Reviews for U-Haul Moving & Storage of Palmer

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Palmer

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rhonda G.
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Very friendly and helpful getting me exactly what I needed to get the job done.

Zandra W.
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Chris is an amazing owner! He went above and beyond to make sure our experience was perfect!

Andrea F. | Overall Experience |
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U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

Aaron C.
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Customer did not leave a comment.

Steven L.
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Nice people, very helpful

Kurt D.
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Very good people.

Joseph S.
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You guys cannot improve.... everything that could possibly go wrong with a move happened to us, and Palmer U Haul worked with us far beyond our expectations....thanks for a great experience

Joseph R.
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Chris and Bob (or maybe Bill?) we’re top notch! Thanks guys!

TAREN P.
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Thank you again

sharon C.
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Very helpful and friendly service

Christopher B.
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NOTHING! The team here at U-Haul in Palmer exceeded my expectations. Everyone there seems to have years of U-Haul experience, but the store is new. Indoor storage, that is actually truly indoors. They have trucks, trailers, hitches, and they seem to have anything needed to make moving easier.

John N. | First Impressions |
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State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

Jonathan S.
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The gentleman behind the desk was very friendly, knowledgable and helped us get what we needed for the move.

Benjamin W.
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Customer did not leave a comment.

Eva W.
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Jennifer F.
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Matthew L.
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Colleen F.
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Although I had made my reservation almost a week earlier, the person there didn’t seem to know I was coming. However, he got the truck ready for me quickly and I was on my way. When I returned it, Elliot was great at getting me checked out quickly, despite there being a line. The only other thing I’d like differently is for there to not be such a huge push on all the extras... page after page of add-ons and not small “skip/decline” options. I know you’re trying to up and make more money, and it’s really annoying.

Trent F.
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Customer did not leave a comment.

SANDRA H.
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Alora, Elliott, and Bob their customer service was professional and helpful. Thank you for being the city of Palmer Ak.

James K.
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Enclosed trailers need mid-height tie down rings. The narrow slots in bumper bands are too small to get even small cords through.

iliodor K.
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Customer did not leave a comment.

George W.
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Hole in the roof of the truck. Back rollup door was extremely hard to open either due to lack of lubrication, previous damage, or both. Emergency/parking brake not functioning. Truck had over 100,00 miles and well past its prime a gas rental.

Kevon D.
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jay H.
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Kevin W.
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The employee didn’t show up on Sunday to the bogart location. I’ve rented there before and they’re always good otherwise. The telephone agent sent me to the Palmer location and they were good and had good service. Great job

John J.
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Customer did not leave a comment.

DAVID H.
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Rikki was helpful, courteous, and a pleasure doing business with. Thank You!

Dennis L.
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Ferdinand K.
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CRAIG M.
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Shirley P.
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Marlin V.
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Kenneth H.
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I placed the order online a week in advance and the truck was not warmed up or ready. It was almost like they didn't know I was coming.

Peter C.
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Karsen T.
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Linda L.
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This is a great addition to our Palmer community. We needed to rent a van for just a few hours to pick something up that wouldn’t fit in my car. The staff was friendly and very helpful.

Vlastic M.
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Robert B.
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Ralf L.
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Fuel tanks should be topped off when getting a vehicle and when it is returned.

Lovina M.
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EDGAR U.
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Michelle C.
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Daniel B.
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All good!

kelcie E.
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When we returned the Trailer in Clarksville, we were told that our vehicle was not equipped to haul such a large load. It is a little unnerving that we were allowed to make the trip on the Alcan with out entire life. We asked several times at the pick up location of our vehicle would be able to haul that and we were assured we would

Mark S.
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Customer did not leave a comment.

Robert S.
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Fast and efficient. Good job. :)

Holly L.
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Quick and friendly service with no hassles, will recommend to friends!

dale L.
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Customer did not leave a comment.

Rosemarie I R.
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Great customer service!

KELLY L.
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The man was wonderful! So easy and big location

Deborah T.
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Customer did not leave a comment.

Eleanore S.
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The customer service was exceptional both on pick up and return! The van was awesome! Worked out perfect for my needs. I drove it over 500 miles without any problems. I will definitely use this location again.

Dustin L.
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Very good transaction over all. Thanks!!

avery M.
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David B.
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Lynnette H.
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Ran poorly and leaked inside the storage part.

Bill F.
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Virginia S.
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Thank you for the courteous way you treated me. Also for giving me a ride home. I definitely will refer your services to my friends and if need be, I will use you in the future.

RIKKI B.
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Had me in and out in no time. Very courteous and professional. Thank you Palmer UHaul

Sheila M.
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The lady was extremely professional and courteous.

Kelly S.
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NOT MUCH YOU CAN DO....CHRIS AND HIS TEAM GO ABOVE AND BEYOND GREAT CUSTOMER SERVICE. THEY ARE SO EASY TO WORK WITH. THE STORE IS ORGANIZED AND CLEAN. TRUCKS ARE AWAYS CLEAN AND RUNNING GREAT

James W.
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You don’t have enough staff. I waited for about 20 minutes trying to return my vehicle. There was a policeman in there as well trying to get the one person working to stop helping customers and go start vehicles to see if a lady had been stealing gas from you. He looked all over for another staff member because he could see she was busy too. I tried calling your store several times during the day with questions about your store and in the afternoon with billing issues and your corporate offices tried as well. You never answer because you don’t have enough staff. I left my keys with your overly busy clerk and then received a bill for a 15.00 cleaning fee. I can’t call and find out what this fee is for because you don’t answer the phone. Your corporate customer service was useless because all they did was try and call your store and have the phone redirected back to them then proceed to tell me there was nothing I can do but keep trying to call or go there. I would have happily cleaned whatever issues you may have had with the cleanliness of your vehicle if you had a staff member that wasn’t swamped and able to help me in a reasonable time frame tell me there was an issue. I would like this fee reversed.

LONNIE M.
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Customer did not leave a comment.

katie C.
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Brandee L.
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Edward S.
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Peter M.
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Add a winch receiver mount to the silver auto haulers so U-Haul could rent a small winch to use to get a vehicle up.

Heather H.
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Mark B.
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Thomas B.
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Thomas C.
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Michael M.
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Don C.
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Eric V.
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Ryan R.
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Stephen G.
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teresa H.
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Very nice and efficient

Sandra H.
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Alora was friendly and efficient. On Saturday I asked if there were tie down straps 4 and Bob was helpful and allowing me to borrow them. Plus was able to explain in detail the process needed to operate the rental equipment. The gentleman on Monday was fast and efficient.

robert C.
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Have employees better trained. They tried to tell me that a new ram 2500 with towing of 17k pounds couldn't tow a car hauler trailer because the hitch wasn't rated high enough in the computer system. They come with class5 hitches from the factory. Also they do not offer Military discount.

Susanne S.
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Customer did not leave a comment.

Thomas M.
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wendell W.
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Great location!!!!!!!! Very friendly staff. Clean and well prepared to receive the equipment. Would recommend this location to a friend.

Sharon B.
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Nice ride, good customer service, great prices.

Paul K.
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There was too much crap to get into here. I contacted the Alaska Manager and she was going to refund me some of my fee's. But that has yet to happen. I am NOT happy. Period. I hauled a 6x12' trailer 6+ hours to Palmer, that I didn't even use and could have left in Homer, to get it to the Palmer Store cause the crazy Manager Chris had said "We are always out of 6x12's so I'll give you a break to bring that 2nd 6x12 to Palmer". Which I did, then he charged me FULL price and yelled, screamed and was rude to me over the phone. If I hadn't been 20 miles away when we were on the phone, I would have put my hands on him. Even the Alaska Manager and U-Haul in Wasilla Alaska stated that Chris may be using illegal drugs. I suggested that they drug test him. I've STILL not been treated correctly by U-Haul. If this isn't remedied soon I'll be telling everyone I know to NOT use U-Haul.

Pete C.
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Friendly and helpful staff.

Corey J.
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Flawless experience, great rates, boxes were the best. My expectations were surpassed.

Matt K.
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Great people? very helpful, will be back

Jason E.
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Interior of truck was dirty. Food debris and wrappers. Took photo when i picked up. When returning it i indicated it was dirty so someone could clean it, but by doing that, it tried to charge me a $25 cleaning fee, so i had to start the process over again. It would also be great if they would wash the outside of those trucks once in awhile.

Miracle B.
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Customer did not leave a comment.

Abbie S.
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Quick and easy. Super friendly staff!

nicholas T.
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Customer did not leave a comment.

Gene C.
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While the cargo area wasn't dirty, it needed more cleaning before I could load my stuff.

Jason E.
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Truck was dirty, had gang graffiti on bumper and inside. Overall condition wasn't very good and the steering wheel kept feeling like it was binding up and truck felt like it was going to stall when turning.

Lacey G.
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Customer did not leave a comment.

Laura L.
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Nothing they will like it just as is.... The employees are the best. Courteous, helpful and knowledgeable. The place is will stocked for all moving needs and lot full for rentals.

Ken H.
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Customer did not leave a comment.

LINWOOD F.
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Customer did not leave a comment.

Marie B.
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Service was great and the online reservation was excellent.

Tiana O.
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Customer did not leave a comment.

dean E.
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Owner Chris and his staff are the best U-haul providers in the valley. We will use them again and will not hesitate to recommend them to others.

Melissa M.
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I got a tow dolly for my f150 which I was assured it would fit but after I got it all the way home and tried putting it on the ramp and up it would not go one because I have running foot boards. So I wasted my time, my money, and my truck is still not moved. I am very upset I paid for something I was told I could use, not sure if tow dolly is correct term, and it didn't work and I still had to pay for it.

David M. | First Impressions |
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My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you

Sheri D. | Overall Experience |
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Need to have a better system for delivery of U-Box containers.

No reviews have been submitted for this location.

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