Customer Reviews for U-Haul Moving & Storage of Palmer

634 évaluations

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
2

We ordered the trailer online because we were told that it was the only way to get the size we needed. The day we were to pick it up, we were told it was not available but could go to a town 4 hours away, each direction to get it. It will end up costing us over $1000 to make up for the loss of room we requested and what we got. The manager was nice at the location and he is the only thing unsullied has going for it.

TERESA G. 
Évaluation :
5

I had a great experience. Very friendly and knowledgeable staff. Merci.

Travis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R. 
Évaluation :
5

Bob and his crew are always amazing!

Christopher D. 
Évaluation :
5

Staff are always friendly, knowledgeable, and helpful

Susanne S. 
Évaluation :
5

Exceptionally friendly and accommodating!

Cecelia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melva U.  |  Premières impressions 
Évaluation :
5

Merci.

Michael W. 
Évaluation :
5

This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!

Cynthia G.  |  Premières impressions 
Évaluation :
5

My brother and I appreciate the always-great service!

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walker H. 
Évaluation :
2

The disconnect between real people and automation have been a nightmare. I keep getting incorrect charges and nasty emails. Most recently that my rent was due. The box was picked up already. My account has been charged again and I don't even have the box. This is awful!!!

JAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
2

I must State first, but the staff was helpful and friendly! I have no problem with them. However... The Half-Tank rule is ridiculous. Odds are you will either over fill it and pay more than you need to, or under fill it and get charged. The industry standard for rental is full tank when you get it, full tank when you return it. That takes all the bullshit guesswork out of filling up.

Casey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD D. 
Évaluation :
5

Everyone was helpful and polite. Service was fast. Someone hook the trailer for me and someone unhooked it. All around a great in store experience. Thank you to the Palmer Uhaul team!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff s.  |  Premières impressions 
Évaluation :
5

Never have had a problem with the Palmer location. Always cleans presentable and employees are super quick with equipment pre-staged for pickup and use.

THOMAS M. 
Évaluation :
5

Staff are GREAT!!!!!!!!!!

Eileen F.  |  Premières impressions 
Évaluation :
5

Staff is friendly, helpful, and just all around wonderful! The uhaul box truck performed beyond expectations!

TIFFANY R. 
Évaluation :
5

Guy that checked me in and out was great. Very fast and knowledgeable not like my last rental at this location.

SEAN M. 
Évaluation :
4

Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

All the employees at Palmer location are dedicated to the best customer service. Which I have received each and every time. Very knowledgeable, helpful, and available for questions and solutions to any of my concerns involving moving. Again Thank you you guys are the best!!!! Keep up the good work!

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca G. 
Évaluation :
5

The price added up quickly. You get the customer saying it's 20 bucks but then add fee on fee on fee.

Mallory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Nothing I can think of. We had an excellent experience from drop off to arrival of my stuff. No complaints. Will use your service for our next move.

Michelle K. 
Évaluation :
2

The front door was broken, understaffed, took too long to get the truck and leave.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Not super clear where you are supposed to leave trucks for after hour drop off.

JOHN M. 
Évaluation :
5

The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.

Debra C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
4

very easy drop off , friendly service. helpful employee

Kevin S. 
Évaluation :
1

After checking out I realize the desk clerk was wrong about the gas. I took a picture less than 10 miles of the odometer and the gas gauge together after leaving the lot. She still charged me $10. It's not much but the general honesty and courtesy matters. Sorry I cannot recommend this business

Chad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STUART A. 
Évaluation :
5

Thank you and hope you all have a Happy Thanksgiving!

Mary-Lou G.  |  Expérience générale 
Évaluation :
1

Well I was charged $220 for my bill because they never checked it in when I did drop it off I was only suppose to be charged 53$. And this is the 2nd fuvking time this location had done this to me . In the last 3 months . Which is bullshitb. I wonder if uhaul is in on this little hustle . That is clearly being put in 5i operation here someone is a shady gucker at your store and it is a fraudulent scam5bay is clear and I wonder how many more people are getting fucked at this location I am aware of on other person who has had a similar experience . Scamming no good scamming fucking asshoholes . It should be looked into or apparently uhaul is in on it

KYLE A. 
Évaluation :
5

Customer service at this location was very decent also. Quick processing and attentive. All-around good service at both locations I used during this rental. Merci.

Kelly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
5

Staff was very helpful and pleasant to work with. Would highly recommend them.

Frances F.  |  Expérience générale 
Évaluation :
5

Love this storage facility!!! Thank you!!

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
3

Expensive. Small.

Carley E.  |  Expérience générale 
Évaluation :
5

Super friendly staff who helped us out and took the excess mileage charge off after our crash. Nice to have people treat us nice after our ordeal. Also nicest uhaul and rental facility I have ever been to..

William D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maxine S. 
Évaluation :
5

Outstanding professionals would deal with him again😀😀

Darren L. 
Évaluation :
5

I really appreciate the customer care, you really made my rental experience stand out in a positive way. I am glad i chose this location.

TOR A. 
Évaluation :
5

1/2 hour in line to return that took 5 minutes. People were friendly so Good overall.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia K. 
Évaluation :
4

Appreciated the fact that there were studded tires on the 10' van I rented. Vehicle ran well and seemed mechanically sound.

Roy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JON R. 
Évaluation :
5

overall i was very satisfied with the rental. they were fast and efficient

Manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

I dont even know really. I love my local uhaul, always there when I need them

Jerry C. 
Évaluation :
5

Agent was friendly and helpful. Rental experience was great! Merci

MARK W. 
Évaluation :
5

Everyone, especially Rod and the manager went well out of their way to make things work for us, including 2 truck exchanges. Polite, professional and courteous. Excellent trucks and well stocked and maintained office.

CATHERINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane W.  |  Premières impressions 
Évaluation :
5

The two counter fellows on duty that day were both very friendly and efficient. All-in-all a pleasant experience.

Sheldon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK W. 
Évaluation :
1

Staff was not friendly. Truck

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN K. 
Évaluation :
5

Great staffing, so nice and helpful especially Rod and his wife.

MONICA W. 
Évaluation :
5

Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!

Danielle D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angeli K. 
Évaluation :
5

Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.

Tiffany R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maksim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

This location will answer their phones directly when calling the local number which is wonderful to be able to speak with team members at the store directly when needing to handle storage unit payments, updates to a Uhaul reservation, etc. This location also offered fair and affordable pricing for units (I was the first tenant in this new location) so I hope pricing has continued to be affordable. This is unlike pricing in Florida, where I moved to, where storage units are unavailable and/or NOT affordable. Thank you to everyone I worked with at the Palmer location, you were a pleasure to work with at each of my interactions in the past year and a half for both moving and storage.

lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chuck w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
5

Customer service made it quick and easy. Your workers at the location where quick friendly and had a positive encounter

Earl H. 
Évaluation :
4

The customer service was excellent, the system they are working with could use some serious upgrades.

Michael L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P.  |  Online Move In 
Évaluation :
5

U-Haul in Palmer was a life line in the time of troubles. We had three days to be out of the house we had sold. The moving company called and would not be able to move us for another week. Bob and his crew provided us with U-Boxes to get us out in time !!! Also made moving into the new house a lot easier !!!

Mark N. 
Évaluation :
5

Windshield wipers were terrible. Tail light on car trailer didn't work. It was almost impossible to get a hold of U-Haul assistance.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J.  |  Premières impressions 
Évaluation :
5

I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone

Kimberley L.  |  Premières impressions 
Évaluation :
5

Dude was alright. Fun guy.

MATTHEW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Premières impressions 
Évaluation :
5

Easy process and great folks to help with our move. Thanks uhaul.

Nathan P. 
Évaluation :
3

Maybe not seem so rude while making the reservation

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine C. 
Évaluation :
5

Fantastic Customer Service !

FREDERICKA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harriet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARIE-KEE J. 
Évaluation :
3

Not enough staff to accommodate the customers while we were there. Wait time was a bit on the high side.

Christopher B. 
Évaluation :
5

5 star crew the whole way. Best of all UHaul outlets. Rod is a star.

RODNEY H. 
Évaluation :
5

The originating location in San Antonio was terrible. The containers were not ready and I was over-charged for gas when I used a box truck to bring my contents to the facility so I could load the containers. Despite multiple phone calls and voicemails and photo evidence of the gas gauge, I was still overcharged $50. The arrival facility in Palmer AK was great. Excellent customer service, professional and responsive to what I needed. The facility in Palmer, AK is by far the best U-Haul facility I have interacted with and I've used quite a few u-hual services in several states. Shout out to all the staff in Palmer, AK. Great crew!

Tyler P. 
Évaluation :
5

Everyone was helpful and happy which says a lot. Would use them again.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Great Customer Service !

Fredericka E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April G. 
Évaluation :
4

So far it's been great..

Melissa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
1

Your online system is total bait and switch, promising pickup without lines, etc. I was mortified when the UHaul employee pulled out his personal phone and took a picture of me license for the uhaul app. You've got to fix that immediately.

PATRICK M. 
Évaluation :
4

Clean and disinfect the truck's cab before the pick up time. This location has friendly service and the truck was in good working order.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN C. 
Évaluation :
5

In general it might be good practice to switch the fuel tank policy to return them full. Got mine with 1/4 tank and returned at just under half. Long drive, few fuel stops. Couldn't just Nickle and dime it. Couldn't just drive extra to burn what I put in because I'd have to pay for miles. Just seems silly to have possible scenarios where customers are giving uhaul free fuel.

DANIEL J. 
Évaluation :
5

Everyone is so friendly, helpful and kind! I love this place!

Cindy R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Do not, for any reason, let Rod leave your store. He followed through with exactly what he said he would do, extremely refreshing. I would be remiss if I didn't mention Elliot, good guy !!

WILLIAM R. 
Évaluation :
5

They were great 👍🏻 👍🏻👍🏻

Alysia Q. 
Évaluation :
1

Tons of misinformation was provided to me. I was told multiple times that the UBox had shipped but it was sitting at the location in Knoxville, TN. We shipped it early so my husbands tools could arrive in time for him to start a mechanic job which he could not start until we received them. Very frustrating. My police officer brother ended up calling for me to raise hell pretty much and it finally got moved along and shipped. I had called to speak with a regional manager multiple times and never received a call back, avoiding responsibility I think. We lost income on this delay in delivery. Misinformation galore. Terrible experience.

Ciara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The staff was very helpful and accommodating

Renate D.  |  Online Move In 
Évaluation :
5

Professional, clean facilities, fast and easy access. Thank you for everything.

Brandon B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa g.  |  Premières impressions 
Évaluation :
5

Front desk people were extremely helpful and friendly

Jeremy P.  |  Premières impressions 
Évaluation :
5

Good service at every u haul dealer we've been to.

Kay W.  |  Premières impressions 
Évaluation :
5

Everyone at this location was very friendly, helpful and excellent service! Merci!

Lori E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle D.  |  Online Move In 
Évaluation :
5

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  Premières impressions 
Évaluation :
5

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I've rented and made purchases from the office many times since you opened and those two were the best employees I've met across all those times.

Jared W.  |  Premières impressions 
Évaluation :
5

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L.  |  Online Move In 
Évaluation :
5

I appreciate the excellent customer service.

Travis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lance h.  |  Premières impressions 
Évaluation :
5

You guys are amazing and so friendly

Stephanie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark n.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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