Customer Reviews for U-Haul Moving & Storage of Palmetto

Évaluation :

5

Excellent and friendly staff. Great place to rent.

Évaluation :

5

We had a great experience with this U-Haul location. It was well staffed and well supplied with any of the additional items you might need for your move. We were promptly able to check out the vehicle and check back in the vehicle.

Évaluation :

5

My rental van (Ford) ran fine except the low tire air pressure warning came on several times. After the first time I stopped and inspected and all appeared satisfactory. Alarms cleared & we proceeded. After several more repeats I pulled over and had the pressures checked and found 1 tire (right rear) approximately 15 lbs low and corrected the pressure. Alarm / indicators continued and we arrived safely to return the vehicle. I then noticed the rear plastic panel to which the license plate is secured was loose on the door. Notified attendants upon return of vehicle which was fuller of gas than when picked up. All personnel were professional and courteous. Vehicle could have been cleaner, especially the windshield. Mission accomplished, thank you.

Évaluation :

5

Truck had seen better days. Door had dent so would get stuck opening

Évaluation :

1

The Palmetto location and Brian that works there were good. However, that is not the location that was booked for me when I called Uhaul. Uhaul booked my pickup for an in person (as I requested) pickup at 4pm at a non uhaul place. I was dropped off at 3:45 to pickup my uhaul to find that nobody was there. I called the telephone number listed and was never connected to a person or a way to get my uhaul. That was unacceptable. I called uhaul and they were able to transfer my order to the Palmetto location. From now on, I will do my best to rent vehicles from any other company besides uhaul. If there are no other options, and I must rent from uhaul, then i will only book pickups from uhaul owned locations and never a non uhaul spot. That storage company that no showed for my pickup, really did uhaul a diservice.

Évaluation :

5

There was a chicken McNugget box with nuggets still in it as well as a gatorade bottle under the right passenger seat, so maybe make sure all of the stuff is cleaned out in between. Otherwise it was a great experience from beginning to end. Those things didn't really bother me at all, but someone might get pissy.;)

Évaluation :

5

Your staff was very helpful both moving in and moving out. I would use you again.

Évaluation :

5

The staff is extra helpful going way over the top of what one would expect. They worked within my budget and had excellent problem solving suggestions. I would highly recommend them to anyone in the area. It is the best Uhaul experience that I have ever had. They put the human factor into it. I am very pleased, and rented a pod from them for some things that I don't have room for right now.

Évaluation :

5

The staff were friendly and very helpful answering questions in a clear manner and assisting as needed. On my visits to my storage unit I often saw housekeeper with cart cleaning. I liked the security system. It was easy to understand and use as needed.

Évaluation :

5

Very Professional and Friendly Staff on the phone and ground Operations Thank.You All at U-Haul and Happy Holidays from the Arango Family

Évaluation :

5

top class

Évaluation :

5

This location is excellent. Right off the interstate, clean with plenty of equipment available. Highly recommend! We have another move in the next 6 months or so and will be using this location again.

Évaluation :

5

Get final receipts out to customers in a more prompt manner

Évaluation :

5

Staff was excellent, attentive, friendly, and efficient. Took care of me right away when I got in to sign the paperwork and got the trailer hooked up immediately. I'll be back again at this Palmetto location again for sure.

Évaluation :

5

Amazing costumer service

Évaluation :

3

Not charge so much per mile

Évaluation :

5

No one came outside as I unhooked the trailer. Younger man came outside when I went in but altitude was detached, not what I have experienced here in the past.

Évaluation :

1

My card was charged $36 more than it should have been. I rented a pickup truck for 1 day, drove it 30 miles, the gas level was the same. It should have been about $70. My card was charged $106.

Évaluation :

1

We had a truck and car carry trailer reserved. The pick up of the truck went great and I ask when I come back for the trailer will someone help me loading the car. Answer was yes we will help you but they cannot drive the car onto the trailer. When I got back after a very stressful loading, found out 3 BR house does not fit in 26' truck and it was going to cost me $4 500 to move balance of house a week later and a couple personal broken items by movers. Went in U-Haul store and was told by Bravo it would cost $21,4 to help explain or show me how to strap wheels down after I load car. We got in a discussion, with me explaining he never told me I had to pay for help, not doing the work but just watching and making sure I do it right because I had never done it before. He refused to cancel $21,4 charge and after a few minutes of back and forth I said " you never told me there was a f**king charge"for help. Bravo then refused to rent me a trailer and threw me out of the store. Even though I profusely apologized for used cuss words. I explained that my wife and I were nearly 70 and we had a 10 hour drive to our new home. Bravo's reply was " take your Mercedes and get out of my store"… Moving is very stressful and Bravo is in the wrong industry to handle customers. Will never rent another U-Haul….

Évaluation :

2

First 2 trucks I was brought out were not road worthy. Delays in pickup put my schedule behind. I'm sorry was the word of the day. How can UHaul provide a vehicle to a customer that has obvious problems. Warning light on, noises in the engine compartment!! Would not recomend UHaul to anyone.

Évaluation :

5

We had a great experience with this location. We bought all our supplies and rented a 26 ft truck and trailer. Staff is friendly and courteous

Évaluation :

5

Thank you for the tremendous service

Évaluation :

5

The rental location has lots of trucks and trailers to rent and it is easy to access the rolling stock. The employees are very courteous and I would certainly rent there again.

Évaluation :

3

The GMC truck I was provided had multiple issues. The truck didn't include a lock, the cigarette lighter port didn't work, the door seal prevented the door from properly closing, and there was a service error for the Stabilitrax function that kept flagging and I wasn't given very helpful information. Plus, there wasn't another truck available so I was stuck using that one since I was already behind from trying to get those issues worked out. The gentleman that initially got me set up was good, but the truck I was provided was not fit for use.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was very helpful, friendly, and easy to work with.

Évaluation :

5

Customer service at all locations is great! Good job!

Évaluation :

5

S.O.

Évaluation :

5

David was excellent.

Évaluation :

5

Place was nice and convenient. Friendly staff.

Évaluation :

5

Terri was amazing. Friendly, knowledgeable, thorough and even offered me water and I was parched. Great facility.

Évaluation :

5

The windows and side mirrors need to be cleaned. The personnel were pleasant and polite. The place was very clean

Évaluation :

1

The location has always been great, however this was a different experience. The woman that checked my in was dismissive and kept talking with other coworkers while serving me. She also had a candy in her mouth and spoke while slurping multiple times which was disgusting. Then the guy that connected my trailer was clearly untrained. I asked him what ball size I needed and he had no idea what I was talking about. He had the wires stretched as far as they could go because he had no idea he could simply unwind more length from the handle on the trailer. This was a terrible experience and not what I expect from this location.

Évaluation :

4

The truck has a bad exhaust leak, that made me smell like gas, and caused a headache. You can totally hear the exhaust, I suppose they don't worry about it and use it for local use, but while sitting in traffic and/or traffic lights the smell consumes you.

Évaluation :

5

S.O.

Évaluation :

5

Great Customer Service !!

Évaluation :

3

Price was high Not Clear disclosure on how charges worked

Évaluation :

5

Nothing very pleased in and out quickly return was a breeze

Évaluation :

5

Personnel were out to greet us before we even got out of the car.quick dropoff

Évaluation :

5

It was quick and easy! Employees very helpful and on point.

Évaluation :

3

Keep the equipment better maintained, bad tires, broken straps, lights barely work or not at all

Évaluation :

5

Very friendly person.

Évaluation :

5

Excellent new location! Employees actually help hook up trailers at this location.

Évaluation :

5

It's a beautiful facility on 11 months old. Staf was friendly and helpful. Got me checked in, showed me how to access the storage units. Merci!

Évaluation :

4

The tow dolly we rented was severely damaged and the frame was bent enough to cause the dolly to chatter. After we dropped our car off of it, I was able to inspect it closer. The dolly has had a severe accident and was welded in sever locations to repair the damage. The damage wasn't fixed properly and the weld's were very poorly done. I told the lady who hooked the dolly to my rv about the damage before we took off with it. She seemed not to care about it and still rented me this unit. It should have never been put back into service. Due to the constant vibration and chatter at highway speeds. It caused damage to my vehicle that was towed and to the objects inside my car. Several items were broken and several items were destroyed. We are still looking over our vehicle today to see how much damage was done to my car due to this defective dolly. I would like to speak to a represenative about this dolly issue and the damage done to my vehicle and items inside. None of this damage would have happened if the dolly I was given hadn't been severely damaged. Why didn't the represanative just take this one out of service? Why did she hook this up to my rv knowing I was headed to Florida with it from warren ohio. This dolly could have caused me to have an accident, loose my 35 000 dollar vehicle at highway speeds, or caused damaged to my personal stuff and my vehicle. If I was supposed to take on the cost of repair or replacement of your dolly due to damage or an accident. Then your company should have to pay for my damages and loss of personal items and my car due to the negligence of the represantive. Why don't you train your people better to make sure this kind of thing doesn't happen? I trusted your business professionals to do their job, make sure everything is safe and ready to use. Please give me a call at 941-348-0566, or email me at nerfshawn@gmail.com.

Évaluation :

5

Probably the very best U-Haul location. I've been to perhaps twenty others this year and this location outdoes every one by a big margin.

Évaluation :

3

employees that talk to each other about other customers & leaving people on hold for over a half hour just because they want to while a customer is in front of them

Évaluation :

5

The staff members are friendly and helpful. Also, this location is clean and inviting. I highly recommend this location to anyone looking for storage.

Évaluation :

5

Thank you Uhaul for helping through the storms.

Évaluation :

5

In a world where customer service and efficiency are lacking, this place greeted us upon arrival. A quick check out and professionalism were superior. Nice clean facility in great location.

Évaluation :

5

My favorite is the young lady who waited on me and the man that took my reservation

Évaluation :

5

I rented a 15-foot truck with only 12,5 feet of floor space. The scale model of the truck and furniture I made didn't work, so I had to go back and rent a 20-foot truck, which took about three hours of my busy and full day. I suggest you correct the website to show the correct size of the truck; it is somewhat false advertising.

Évaluation :

5

Issue my estimated charges 69,7 for 1 day rental extended to two days for a 19,95 truck plus mileage given final total of 107,05 which was agreeable 24 hour later another charge of 69,9 was applied Monday night after I turned in the truck on Mon at 1259pm. I will not be charged all the fees!!

Évaluation :

5

Beautiful modern location, friendly and professional staff.

Évaluation :

5

As always, service was excellent at the Palmetto store (self-service is convenient). The stress of watching my rental reservation get changed from one store to another and then possibly not be covered was unnecessary though. Even as an employee I don't understand why the system allows bookings to be essentially double booked in hopes that the center "can find a piece of equipment in time". I was moved to Palmetto from Bradenton for a rotation TM which would have added about 25 miles to my trip and lead to unneeded travel and expense. As it was I still needed to make a trip back to Palmetto to retrieve my vehicle. Once moved back to Bradenton another reservation that was made a full day after mine was booked for an hour earlier than mine so I faced the possibility of not having a truck to move the small amount of furniture I had (I WAS offered a TT instead but my condo parking lot is not accommodating for such a size). This is an issue we constantly face with customers and now I truly understand their frustrations.

Évaluation :

5

Very helpful staff. Were even able to rent me a truck when their power was out.

Évaluation :

5

Containers survived 2 hurricanes in Florida and were safe and dry. Great facility in Palmetto with good professional staff. Loading up in Oregon and picking up in Florida was easy to do. I highly recommend this system of moving if you are capable of loading and unloading your own items. I would definitely use the U-Box system again.

Évaluation :

5

👍

Évaluation :

5

Thank you for the temporary storage while we were having hurricane damage repaired.

Évaluation :

5

Dave was very helpful, extremely professional and made it easy. Thankful for him. Even on the Saturday I came in, with computer issues, he thought outside the box to help people and keep everything running smooth!

Évaluation :

5

Usual professional service on the app and picking up the trailer. The only exception is upon returning the trailer just before 7 PM no one came up so I unhooked the trailer myself and walked inside.Two younger representatives were in the office unaware of my return.

Évaluation :

5

Everyone is very courteous and helpful

Évaluation :

5

Very nice and clean facilty. The whole transaction was smooth and friendly. They even had my trailer staged when I got there. Will definitely use this facility for any rental needs.

Évaluation :

5

First week rented a Silverado pickup truck, excellent experience. The following week I rented box truck.Due to a horrendous hurricane, the internet and computers were down and the manager and his employee Lee Roy, we're excellent in helping me with the app.

Évaluation :

4

Charlene was very kind, flexible and knowledgeable.

Évaluation :

5

Very friendly and efficient !

Évaluation :

5

Another facility with an extremely helpful, respectful and cortious staff. But they are extremely short handed. This is a major Uhaul location with storage, equipment rental and receiving, huge and today, I only saw two employees. One employee in the store attending to customers and one other employee, receiving equipment, loading cargo ir goods into 18 wheeler, and who knows what other duties. Give them help immediately.

Évaluation :

5

Very helpful staff and good customer service wonderful experience

Évaluation :

5

Ants in the truck and passenger side mirror was loose kept dropping

Évaluation :

5

The manager has went above and beyond to help me for the past few weeks. We've had some hurricanes and it's been stressful but he continually goes out of his way to make the process easy and enjoyable. Please thank him for me.

Évaluation :

5

The associate who helped me (wish I remember his name) was polite, professional and made my experience great.

Évaluation :

5

This one in Palmetto is brand new and like glamorous, the air is set perfectly, the rolling equipment is plentiful, and the fellow who checked me in - LeRoy, you have lucked into a very intelligent professional on the ball because hurricane Milton was bearing down and the line was long yet he one by one efficiently served each client with clear directions and great suggestions. It's an older crowd down here retired and it takes patience to realize who can hear or who is slightly confused by choices. He was gifted in reading us and handing stress !

Évaluation :

1

The girl was very nasty. My reservation was supposed to be a day earlier, but the corporate phone agent, I guess screwed that up, so I went to another location., to try and get a truck I totally understand it was busy, but that's no excuse, to be rude with someone.

Évaluation :

4

Spiders were quite extreme and got into my property that was stored in storage unit 1294.

Évaluation :

5

Very clean units and staff were very helpful during checkin process. Simple check out as well!

Évaluation :

5

Very friendly staff and excellent facility

Évaluation :

5

This Palmetto store is by far the best I’ve worked with!

Évaluation :

5

Excellent service

Évaluation :

5

Staff was courteous, knowledgeable, and helpful. Facility is immaculate with very convenient layout. The entire process was as advertised on their website. Based on my experience I would recommend to anyone.

Évaluation :

5

I love the staff and the area where it's located. Thank you for being all so kind and helpful.

Évaluation :

5

Great staff and Great Experience! ThankYou U-hual & Staff !! You all are APPRECIATED ☺️

Évaluation :

5

Extremely good customer service and clean units

Évaluation :

5

Friendly staff over the phone and in person. Very clean and well kept facility.

Évaluation :

5

I am so impressed by the professionalIsm of your staff at this location.. everything was perfect, even the bathroom was spotless, like you'd expect to see a luxury hotel. I was really amazed!

Évaluation :

5

I have been a loyal Uhaul customer for years and this facility is excellent! The front desk staff are extremely helpful and friendly, patient and kind. They show pride in their work and are very professional. They answer communications quickly and are quick to lend a hand if needed. I highly recommend this location for any storage or moving needs.

Évaluation :

5

No comment necessary. This place is top notch

Évaluation :

5

This place is spotless! When we arrived there was an employee vacuum the carts that they provide for you to unload your things, and she was smiling!!! The people were friendly and knowledgeable and it was an easy process. Access to your storage area couldn't be easier. And each individual unit has its own alarm. It's secure!

Évaluation :

5

Very nice staff always Leeroy is great. Units fair priced

Évaluation :

4

Bryan was super helpful and nice but the actual computer system he was using to get me in my unit was a mess. It put two units then it would not allow him to correct it. The entire event lasted over an hour and I needed up having to leave and come back because he had to get on with tech support. When I came back the next day, I signed my contract and was told my number. There were no actual instructions provided about how to get in or which key pad to use. I would recommend providing instructions to new clients. Then once I got to the correct place and to my unit, I found that it still had a green safety lock on it. This just added to my frustrations for the entire even. None of this was Bryan's fault as he was not here when I came back, but it did not leave a great first impression on me. After calling up to the front office someone came and removed the lock and I was able to get in. Just took way longer than it should have to get a unit.

Évaluation :

5

Both Mark and Marquez were extremely helpful and friendly. I can't thank them enough. They both should get raises!

Évaluation :

5

young lady checking me in was very helpful and nice

Évaluation :

5

An you please change my email address to suegodsell @rogers.com

Évaluation :

5

We had quite a time getting me a truck when time was up.. where we were to go I was told he wasn't bringing the truck back and he had nothing else.. He sent us to a place that was closed. But the manager was of storage. She helped got a long personal call I couldn't get her off the phone. It ended up she couldn't get the box to open. So now 2 place on the 3rd I git it. 4 hours late. I was out in 15 MInutes. It has been returned yesturday checked in .. thank you. I have storage down the road The truck I used I put on 18 miles I think Of it was at the first place it was not even a mile. And Mt storage Is 4 miles from the place I am leaving. So I paid about 20 miles and messes my day up about 4 hours. I don't think I should of paid for the 20 extra miles on the truck. I had one reserved that was less than 1 mile I had to go to 3 places. I am short on time... and I shouldn't

Évaluation :

5

Brand new facility.

Évaluation :

1

I'm so disappointed they wanted me to pay $10 if I want to go different hours to where they open in the app it says that I can have a free lock and they charge me for it then they promised me that night I was going to get access to my storage unit since I have the truck renting by you guys is still full the guy told me he was going to give me access and he was denied so I just drove for no reason

Évaluation :

5

Only negative is the access road off of us41 needs to be better marked. Somewhat confusing

Évaluation :

5

great service, new facitlity with easy access, covered pull-in area is fantastic, lots of room in hallways, 5 stars!

Évaluation :

5

Great new facility, friendly staff that went above and beyond!

Évaluation :

4

The associates on the floor needs to be better trained before being put on the floor to help customers.

Évaluation :

5

Very accommodating. Friendly. Professional.