Customer Reviews for U-Haul Moving & Storage of Park Hills

863 évaluations

1 Golfview Dr   Altoona, PA 16601
(Located just South of the Plank Road exit of I-99 behind Levin's Furniture)

(814) 414-0397

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(814) 414-0397

1 Golfview Dr
Altoona, PA 16601
(Located just South of the Plank Road exit of I-99 behind Levin's Furniture)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Was not able to use trailer. Item could not fit through gate opening but would of fit in the bed area if it would of fit.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D.  |  Premières impressions 
Évaluation :
5

Great staff!!!!! Excellent service!!!! Very clean and well maintained facility!!!!!!

TIM C B.  |  Expérience générale 
Évaluation :
5

The owner's manual was for a 2019 truck and claimed truck had cruise control and adjustable steering wheel; neither was true, and people at drop-off said it was a much older truck. Wheels seemed to be out of alignment Rear end clunked every time I slowed down. I was afraid that rear end or tranny would fail. YOU NEED TO MAINTAIN TRUCKS AND PUT IN CORRECT MANUALS. I expect better from this location, where I've been well satisfied before.

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

We live in North Carolina, and we're trying to coordinate a storage unit up here in Pennsylvania. I made the reservation online, and could hardly believe that I could do that without having to pay a month's rent up front, Etc. We showed up at the facility, they had all of our information paperwork ready it took about 10 minutes to get everything squared away, find our locker, and be done with the whole deal. It was absolutely one of the easiest, smoothest, and most Pleasant transactions that we've had to deal with in a long time. These people were great!

MICHAEL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKIYAH W. 
Évaluation :
5

Nothing- very smooth pickup

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
4

I thought I had reserved a slightly larger unit on the first floor. Other than that, the experience was great. Front desk and building staff were helpful, courteous, and kind.

Sean S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwood H. 
Évaluation :
5

Angel does a great job every time we book here!

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Friendly, fast, and professional service. I would definitely use this location again. The woman at the front counter was very knowledgeable and helpful.

Matthew O. 
Évaluation :
5

Nothing short of amazing.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

This location has the cleanest storage areas I have ever seen. I would recommend this place because no worries about your stuff, I mean no dust dirt or smells. Great, friendly helpful staff I have ever dealt with 110 % professionals

Dave T. 
Évaluation :
5

The staff are very knowledgeable of the products they are renting! very pleased!

PATRICK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W.  |  Online Move In 
Évaluation :
5

Friendly staff with excellent customer service skill

Virgilio C.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Staffed with caring a compassionate people

Virgilio C. 
Évaluation :
5

great people; great experience

Shelly V. 
Évaluation :
5

Angel and her group of ladies always make things easy. They called me day before to confirm my UBOX pickup time.. was on road in 15 mins with my truck/Ubox rental. We appreciate the the "quickness". Thanks from JP-MOVING

Leah P. 
Évaluation :
5

Best storage facility I've ever used!! Very clean with many conveniences and security measures in place that few other facilities offer in total. Merci.

richard d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolyn m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maridith R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M.  |  Premières impressions 
Évaluation :
2

I'm giving this review because u haul tried to charge additional fees once I dropped the truck off. I made sure I did everything correctly but u haul was still trying to find away to charge me more money. Nor did they provide the moving help that was promised once I arrived to my home. Just very poor communication.

Telicia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaquill W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
5

I was very impressed with this location. It was spotless and the customer service was great.

Dennis M. 
Évaluation :
5

Fantastic experience! Everyone was so helpful and drop off was fast and easy. Just wonderful. The truck was in tip top shape-very clean and well maintained.

TODD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Give were very helpful and polite loved them.

david T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

Was confused about putting in code for entry but that may have been on me

Leroy L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER M. 
Évaluation :
3

online sold me a unit that is not available but the worker helped me get into one that was ready for me and the same size

Danielle M.  |  Online Move In 
Évaluation :
5

The moving company damaged an item while moving into my apartment

Thad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M.  |  Online Move In 
Évaluation :
5

Nothing. Angel was great!! I give her 10 out 10 stars. She was friendly and relatable. I rent a trailer on an average of 4 times a year to move my son, who is making a career out of going to college, p0back and forth to college. We have used I'd guess 6 different locations. Angel, by far, was the best person we have dealt with this far. I will try to use this location from now on.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rubin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thad M.  |  Expérience générale 
Évaluation :
5

First dolly she brought out was making a thump sound when rolling like it had a bad wheel. When I asked employee if it was bad she said didn't look bad but just got me another one. Was friendly and helpful would recommend.

Corey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
3

This moving experience was absolutely terrible with Uhaul. We booked a truck and a moving company to help load and unload. Received a phone call stating that I would have to drive 2 hrs round trip to pick up a 26' uhaul due to the location no longer having the rental that I reserved. We had to cancel the entire move due to this huge inconvenience. We rebooked the 26' uhaul and the loaders/unloaders for this week. I received a call 1 hr prior to picking up the equipment, stating that the truck isn't available at the booked location AGAIN!!! Luckily Nate was able to make adjustments and we were able to pick up two separate trucks. Not overly happy about filling up two trucks and paying for two insurance policies…that alone added over $100 to the bill that should never have been there. This review is not aimed toward the staff at the locations as the staff were amazing. We are very upset and dissatisfied with the service from uhaul. Moving itself is very stressful and uhaul made this move so stressful that we will no longer be using uhaul at all! Between the issues with receiving a truck and the issues we had with our loading crew, we are completely done with uhaul and after telling everyone our experience they have also stated they will no longer be utilizing uhaul services.

Hannah A. 
Évaluation :
5

Give that girl a raise. She is fantastic and so pleasant. She's amazing! She deserves weekends off work. Haha.

Rachel G. 
Évaluation :
4

Improve communication between scheduling and the physical location of the equipment. The brick and mortar vendor should be able to see if and when they will have equipment available. This reservation was made at one location and then changed by UHAUL costing me additonal time and money with NO support from the call center for better info on a confusing situation. In the future UHAUL will be my last call for rental truck needs.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane O.  |  Expérience générale 
Évaluation :
5

I rented a 10' truck and needed a ramp . Didn't have one and consequently the rental was a waste of money for me . I drove 4 hours to find their was no ramp ..

Thomas B. 
Évaluation :
4

Angel spoke with me on more than one occasion & was very helpful as was another female employee. I rented several trucks in addition to the storage unit & Angel helped to coordinate the extra time I needed & returns. There were problems with the seller of the property & the move in dates were delayed. Only one thing could make this transaction "excellent" would be a bit of customer discount/compensation related to additional time that was needed for equipment that was beyond my control??????:):):)

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P. 
Évaluation :
5

So kind and so helpful!

Maryssa B.  |  Premières impressions 
Évaluation :
5

Staff, especially Angel Kott, went beyond the normal to help me with a couple of issues. I could not have had a better experience in a time of dark grief

Benadette M.  |  Expérience générale 
Évaluation :
5

Wonderful and helpful staff, we will use this facility again if needed. Thank you all.

Mary M.  |  Expérience générale 
Évaluation :
4

VERY HARD TO GET A TRUCK IN MY AREA ALOT OF RUN AROUND TWO MANY PHONE CALLS

James P. 
Évaluation :
5

Park Hills location. Angel knott is the manager. Always professional and goes above and beyond to be sure you are taken care of.

Wendy R. 
Évaluation :
5

Great people to work with!

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

This is a Beautiful storage unit! I was very impressed and so clean! Fantastic place. Services were outstanding the people very upbeat and friendly. Merci.

lisa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Expérience générale 
Évaluation :
2

Lower prices... Paid almost $600 for2 days with the uhaul... Very little pick up on the gas pedal when accelerating... My car accerates faster....not happy that you charged my card without contacting me... that's rude ...never got a receipt for that... Need better... Trucks

Gretchen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W.  |  Premières impressions 
Évaluation :
5

Professional, seamless and smooth experience!

Tim P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Angel was so helpful and always very pleasant!

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia G. 
Évaluation :
1

Get better people that won't rip off in milage and won't do nothing about gas when you use more than what you should have because the alignment was shitty

micala M. 
Évaluation :
5

Nothing. Everything was great. Thank you !!

Michael H. 
Évaluation :
5

They were great to work with. Explained things thoroughly and sent an associate with me to explain the procedure.

Pete D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin C.  |  Expérience générale 
Évaluation :
5

Got a truck rental + UBOX.. Was in/out in 10 mins. The "Dynamic Duo" of ladies working was AWESOME. Jessy B. and the other female are ROCKSTARS. 3rd time at location, never an issue.

joseph P. 
Évaluation :
5

The personnel at the location were helpful and acted expeditiously. No issues at all. No need to deviate from how they operate.

LUCAS H. 
Évaluation :
5

Very easy and convient. Helpful that carts are provided to haul stuff to my locker on the 2nd floor

Justin Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leigha l.  |  Expérience générale 
Évaluation :
5

Angel was awesome! Nice and helpful!

Chriss M. 
Évaluation :
5

the entire transaction was handled very well. When I needed additional space they worked with mw to make it convenient. Great job Ladies

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameek B.  |  Premières impressions 
Évaluation :
5

They are so nice and friendly! As well as very helpful and knowledgeable. Would recommend to anyone and everyone!

Brittany F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan and justine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksei L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric b.  |  Online Move In 
Évaluation :
4

Our experience was a disaster and the ubox didn't show up until nearly 3 weeks after promised date. Staff was very apologetic and Ean in Washington PA was fantastic to deal with. We felt that the considerable inconvenience this posed was appreciated and we were dealt with fairly in the end. I'm not so sure we'll rent a Ubox again but will continue to use Uhaul for other services.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted P. 
Évaluation :
5

Please relay this information to corporate if you please. Many accolades to Angelica Knott in the Altoona facility. She is not only personable, she is attentive to the needs and care for her customer base without hesitation!!

Hilda F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWDAVID S. 
Évaluation :
5

Friendly, awesome customer service!!! Was the best experience you could ask for.

Denise C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy G.  |  Expérience générale 
Évaluation :
5

Staff very courteous and helpful

Chris H. 
Évaluation :
5

Angela is great to work with and she’s very friendly and polite

CariAnn S.  |  Premières impressions 
Évaluation :
5

I definitely will rate this place 5 stars for one reason. They work with you!!! Definitely great people and amazing service!

meridith m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda d.  |  Expérience générale 
Évaluation :
5

I was not happy to be moved from Sunday in one town, to Monday in another town, which led me to have to call off of work. Then on Monday we were stuck switching locations, but we're not contacted to say that. Granted they are not far apart, but a heads up would've been great... not happy with that part.

Douglas S. 
Évaluation :
5

We can't say enough about Angel and her team. They were so helpful and professional. They supported us every step of the way and we are very grateful. If you're moving this is the place to go.

Susan G. 
Évaluation :
5

Angel did a great job

John P. 
Évaluation :
5

Angel was pleasant, professional, and got my move in and move out taken care of quickly and easily. The facility itself was exactly as advertised, and fulfilled my storage needs perfectly.

CHRIS D.  |  Expérience générale 
Évaluation :
5

Very nice facility especially for the altoona area.

Frank C. 
Évaluation :
5

Everything was great! Very easy & efficient! Made moving very easy & convenient! Thank you U-Haul! Also appreciated the easy contactless check in! Again thank you!!! Definitely will be using U-Haul again for my next moves!!!!

Leah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
5

Very pleasant experience! Both employees (Kylie Orr & Jessy Bianchini) we spoke with were super friendly and helpful explaining everything and getting us the help we needed.

katie c.  |  Premières impressions 
Évaluation :
5

Kylie is an excellent employee as well as a helpful, nice person! She is a gem! She should be valued and rewarded for her good customer service!

dorinda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey S. 
Évaluation :
5

LOVE, LOVE, LOVE the remote pick up and drop off service !!!

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine D. 
Évaluation :
5

Staff went above and beyond to get me a unit. Angel and Jessie are and asset to your Company! I always deal with you when we need a truck for hauling.

Andrea F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNA K. 
Évaluation :
1

I planned to rent the U-HAUL from State College, PA, because I lived there. Just a day before the trip, they called me and said I have to go all the way to Altoona, PA to pick up the truck. it/s a one-hour drive from State College PA to Altoona PA. At the very last minute by U-HAUL, this change of plan caused me to waste time and money and pay the price out of my pocket. I would appreciate it if someone could do something about it.

Mohammad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Premières impressions 
Évaluation :
5

Angel is the best at her job. She is very well trained and very professional and she trys to get to know all the people that have storage units in the building.

Jessica E.  |  Premières impressions 
Évaluation :
3

First if a costumer rents and pays for a truck in advance, then you need to make sure that you actually can provide that truck. It should not be up to the costumer to fix your truck shortage or laziness. Trying to send a costumer an hour further than where they originally rented a truck from is absolutely inappropriate, and irresponsible. Next time if you don't have a truck available to a costumer who has already PAID then be more willing to comp them on gas or try harder to figure something out for them.

Rebekah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Remote pick up and drop off is very, very convenient !!

Paul M. 
Évaluation :
5

This U-Haul Storage location could not have been better! I both rented a U-Haul here, as well as had a storage unit for 10 months. The staff was kind and helpful. I never had issues accessing my unit and never worried about the state of my personal items. I would definitely recommend this location to anyone in the Altoona area looking for storage or moving supplies/equipment!

Morgan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Friendly and professional checkin staff was a great way to complete our moving project.

William S. 
Évaluation :
5

Very clean, secure and safe.

joseph c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Premières impressions 
Évaluation :
5

Others could take lessons from the two lady's that run the show here at this location. They know more than most of the guys and don't have an additive like most of the guys do at locations.

Torrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Expérience générale 
Évaluation :
5

Super friendly and professional staff!

SHARON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenna S. 
Évaluation :
5

The general manager is really good

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Expérience générale 
Évaluation :
5

I was totally satisfied and can't think of how it could have been better.

Linda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jay p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

For one your prices Are way too high Did I write one before for 2 weeks and only paid about a $1000 how did I pay over 3000 for 1 for a month Janice I get time I am gonna be calling or you guys can just call me because I should have a better price than that And as far as recommended you to anybody I would never do that

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey F.  |  Premières impressions 
Évaluation :
5

Only issue was the size of the elevator to the 2nd floor. Why in earth would you not design a large freight elevator for moving furniture. Obviously engineer or manager involved has no practical experience. Beyond comprehension that they would install a regular person elevator. Not enough room in elevator!

Rick W.  |  Expérience générale 
Évaluation :
5

I have not yet moved in but find the facility very clean, the staff was very helpful in helping me get familiar with the facility, I expect that I will be happy with my decision to store my goods here.

mary g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S.  |  Expérience générale 
Évaluation :
2

I tried to pick up a van, no one was there. I had it reserved. No one called. I got a text message about a truck.

Ralph M.  |  Expérience générale 
Évaluation :
5

The staff at the facility was just super, from start to my last day. Much appreciated.

russell C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz E.  |  Expérience générale 
Évaluation :
3

The system was down so that was inconvenient because I had to go back. Also one person told me my lock was good then I was told I had to purchase one so that made my experience a bit unpleasant.

DEBORAH S.  |  Premières impressions 
Évaluation :
3

My overall experience wasn't a grand one. I may use your trucks in the future but I'll never rent storage again. I had an issue with a mouse, at least one, getting into my unit. It must have eaten all of the mouse poison from every other unit in the building before entering mine, pooping green turds literally all over my stuff, and then dying on top of some things. Unfortunately I found it one day, still rotting and stinking, when I was in there taking some of my things out. I followed the smell in confusion and found the nasty surprise to my dismay. If poison is your idea of effective pest control in that kind of environment then I can't believe that it's very effective based on my experience. I could have done that myself and paid less rent if I wanted my things to be covered in poop, poison, and dead rodents. The rent was another issue I ran into. You charge a premium to use the facility. But you also raise the rates periodically seemingly at will and with no rhyme or reason. I had a 10x15 unit loaded to the top so every time you decide a monthly increase was in order I felt helpless. It's not like I can just easily get that amount of stuff out if I don't agree with the increase. Locking in a rate would be nice. I was also never told that having a first floor unit was costing me more for the convenience until I had already been paying rent for years and it came up in conversation with one of your clerks when I was looking to downsize my unit. That brings me to my final complaint. The staff was very hot an cold when dealing with them. Sometimes they were nice and polite. There were many other times though when I went into the office with a general question and I got defensive attitude as if I were there trying to pick a fight. One instance was when I inquired about one of my price increases. The staff just told me, "We don't control that here! It's cooperate!". I can understand a short and rude response like that if I were being confrontational however I'm a pretty laid back guy and couldn't understand where the attitude was coming from. Finally I will say though along with my mountain of complaints listed above that the facility itself was always clean, the access hours I had available to me were usually workable, I like being able to drive my car inside the facility to load/unload, and the area where you can donate your no longer needed but still nice stuff for someone else to take and use was nice.

adam s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
5

Wish they would have kept the car storage units available

Melissa W.  |  Expérience générale 
Évaluation :
1

The unit leaked and the tops of my dresser, desk, night stand were ruined. and a chair was water stained.

Doug W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

meridith m.  |  Premières impressions 
Évaluation :
5

I am very pleased with UHaul Storage in Altoona. The staff has always been so kind and wonderful. I'm only moving out because I finally have a home with storage available. Otherwise, I'd still be staying. Very secure, comfortable, and overall an excellent experience.

Zackary S.  |  Expérience générale 
Évaluation :
5

Thank you for my short stay with you guys in Altoona PA

renee p.  |  Expérience générale 
Évaluation :
5

Well done.

Bradley S.  |  Expérience générale 
Évaluation :
5

Very convenient location and the best storage unit value around without a doubt. All of the staff but especially Angel and Jess helped make my moving experience smooth and stress free!

Zachary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W.  |  Online Move In 
Évaluation :
5

The most professional, safe, and clean storage unit I have ever seen. Very nice operation

Joseph D.  |  Premières impressions 
Évaluation :
5

As an employee was leaving work because her shift was over, I arrived. She welcomed me, asked if she could help me, and escorted me into the building. She then shared my needs with the employee on duty and made sure I was getting my needs met. Kudos to her!! Very helpful and friendly employees, spotless facility, and accommodating.

Lourie L.  |  Premières impressions 
Évaluation :
5

Jessy was very helpful and efficient . Excellent service à la clientèle. Thanks

Jim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M.  |  Expérience générale 
Évaluation :
5

It would have been nice to get a prorated refund after moving out..

Ashley H.  |  Expérience générale 
Évaluation :
5

The facility was excellent. We always felt safe. One of the best things about this U-Haul facility was its employee Angel Knott. She went out of her way to help us. She always was courteous and answered any questions we might have. I have recommended this facility to my friends.

Evelyn J.  |  Expérience générale 
Évaluation :
1

Due to a water leak in the storage unit, my chair and sofa cushions were damaged. I did not have insurance on the unit; therefore, I was told Uhaul could do nothing.

jennifer d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marnie R.  |  Expérience générale 
Évaluation :
5

Angel was awesome and amazing! Super nice and super helpful! I was dead tired, on the road for multiple days and she was just laid back, easy going and helped me move in with no issues at all! She definitely made the whole experience better, love her!

Sean G.  |  Online Move In 
Évaluation :
3

When we booked our truck (15ft truck) the man who made our reservation said that all our stuff would fit in a 7x10 locker. It didn't fit and we ended up having to get a second unit. Because we were mislead we were suppose to get a package deal for two units. After we moved in the girl at the desk said she would call us the next day with the deal price after speaking with corporate. She never called us. We called corporate and waited on hold for an hour, finally spoke to someone and she said she would call us back with the package price. We never received a call in the three months we stored our stuff there and were charged full price for both units. Then we received an email that they were raising our rent on both units to $89,99 even though one was significantly smaller.

Shana A.  |  Expérience générale 
Évaluation :
4

Very helpful staff during the purchasing and then during the unloading process.

Scott K.  |  Premières impressions 
Évaluation :
5

We were in a very stressful situation and U-haul took a lot of that stress away. The experience from renting the truck to getting a storage unit was so smooth and we were extremely happy.

Heather M.  |  Premières impressions 
Évaluation :
5

Great facility & staff.

John L.  |  Expérience générale 
Évaluation :
5

Angel was wonderful to work with!

Maryann m.  |  Expérience générale 
Évaluation :
5

I really wish I could have kept this unit longer this was by far the best storage facility experience I have ever had by far. I will definitely recommend anybody to use your services I hear in need in the future. Well maintained, very clean, convenient hours and moving tools, great staff, and great prices too. Also the recycle corner was an awesome idea as well and was a huge help in my time of renting with you guys. Thank you Angel for a great rental experience.

Alan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P.  |  Expérience générale 
Évaluation :
5

This is absolutely the cleanest place ever. I would recommend this storage to anyone. The staff even remembered me when I would stop in. SUPER!

Kelly B.  |  Expérience générale 
Évaluation :
5

I was very impressed with the facility. Clean and professional appearance wowed me!

April E.  |  Online Move In 
Évaluation :