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DAVID ZCustomer Reviews for U-Haul Moving & Storage of Park Hills
Testimonials From Recent Customers
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My rental truck was ready and waiting when I arrived to pick it up. The staff was helpful and showed my how to attach and remove the trailer. I had no issues with my truck or reservation.
JAMES SFriendly helpful staff. Drop-off went smooth and timely.
DUSTIN LThe young lady that did our paper work and rental was very nice and helpful.
LISA MI only moved out because I lost the ability to do gig work had no other income to pay storage rent I asked my mom if she'd pay what I owed to move out.
Shawn H | Expérience généraleCommunication and they "lost" 5 out of 6 then found them. Charged the wrong card and customer service didn't help at all
Sean SI thank you for the storage facility
ROGER B | Expérience généraleThe staff at this specific location are all wonderful and super helpful. They make it so easy and explain things with a literal map so it makes sense. 10/10 殺
Mykayla l | Premières impressionsAngel was great! Very easy check in and very friendly. Truck was ready for us. It was in great condition and everything worked out really well!
DOUGLAS SBobby way amazing. He had all my boxes loaded and ready for. He was by far the best U-Haul employee I ever dealt with. Also angel was great too.
Matthew JOnly issue is that I ran out of money. Was perfect for my needs. All staff were professional and we received excellent service. Merci
KELLY C | Expérience généraleGreat experience! From the employees to the cleanliness of the facilities!
Lori S | Expérience généraleThe elevator was too small should be a freight elevator. Could hardly fit a mattress in there .
JAMES MI also needed an auto carrier but there was not one at this site. I had to travel across town to get one. Since I made this reservation 2 months ahead of time it only seems logical UHaul could have moved that unit to the facility where I pickup the truck. That would have improved thing greatly.
Shane TDidn't move in yet . Having issues on my move to where I am going
JAMES M | Premières impressionsThe manager, Angel Knott, is a huge asset to this company. She helped us with our rental. We even received an up grade. I highly recommend this facility.
ANNETTE BThe storage unit building was perfect: indoors, climate controlled, docks height specific to truck or car, 2 areas to pull truck/car indoors to load up, carts available to use and restroom available. I would definitely rent here again. Angel Knott is a wonderful manager of the facility.
Annette B | Expérience généraleGreat facility, would highly recommend.
James H | Expérience généraleWe used this location for climate controlled storage between semesters at PSU. Very impressed with the facility. Well kept and clean. The staff is extremely friendly and very helpful.
ROBERT B | Expérience généraleThe girl I dealt with at uhaul in Altoona PA was extremely helpful and nice. I was very pleased.
Christopher S | Expérience généraleGreat job. Arrived early and staff was super friendly and helpful
suzanne C-Tell the customer to use 88 or 89 fuel grade when pulling another vehicle -Tell the customer that they will be reimbursed if they service the vehicle -Roadside assistance takes a long time -
KLAVENS NI enjoyed using the U-Haul app & the staff at the Altoona location is GREAT!! She’s very helpful & efficient.
nancy m | Expérience généraleEvery person I dealt with was friendly and professional.
CONNI B | Expérience généraleLove the set up being able pull inside to load/unload car. Daughter attends local Mount Aloysius College. Would be nice if offered specials for college kids who rent units at end of each semester. With Penn State Altoona, St. Francis and Mount Aloysius nearby would be great deal.
Kimona K | Expérience généraleWould definitely rent there again. Friendly staff, clean unit.
GEOFFREY S | Expérience généraleI have interaction with staff in the past they all have been professional ,knowledge and very helpful The vehicle cab was the issue it smelled like ass also the hand cart area had visibility blood on the walk area from some who appeared to have injured them self
Joe RPrice is high, but very nice and secure facility.
Philip R | Expérience généraleVery friendly staff
GEOFFREY S | Premières impressionsGreat facility that is clean and well kept, it is very easy to load up your unit. They have everything there you might need for storage and even have carts to help move your items to the unit and very easy access to the units. Staff is extremely helpful and very friendly, I am so glad I went with Uhaul
HANNAH H | Premières impressionsMetropolis of U-haul Locations. Great Staff.
Dan SGreat storage facility! We were looking for a climate controlled facility and this place was great. It was amazingly clean as well. Even the floors were sparkling clean. I definitely recommend this facility.
MARY C | Expérience généraleOrdering my pod was easy they delivered on time when they picked up they were early and when driver put pod on truck he swung it and broke part on his truck seemed like he was in a hurry because he had more to get . Tv broke not sure if it was from this rough set down or another along the way .
Annette GEverything was smooth and very easy. The facility is modern and well maintained.
Jason C | Déménagement en ligneThe app to pick up the van did not work. I had to go in to counter for service. I didn't mind, but it is concerning if I would have had to pick it up after hours. The staff at the counter were fantastic. This was a same day rental and I was glad they had the inventory for me. I will use this service again.
MICHELE GMy favorite UHaul store!
Richard CAngel was amazing. It was sad to leave but the increase in price was outta control.
Karen S | Expérience généraleLe service à la clientèle était génial.
Sharon KStaff was very friendly and accommodating.
MICHAEL P | Premières impressionsThe process of ordering a van, picking it up and dropping it off was seamless. Staff were friendly, helpful and professional. My only suggestion would be to have more than 1/3 tank of gas in the tank when a customer picks up the van. It's easier for customer to just fill tank to full before returning van as opposed to trying to guess how many gallons are needed to get it to 1/3 full. Otherwise, all was great!
lisa wThis facility is amazing! Staff so friendly along with it is exceptionally clean!! The entire process with uhall has been great! From booking trucks, towing trailers ,and renting storage units for an interstate move has been flawless.
Lori S | Premières impressionsPretty simple process and did the job.
Justin WVery secure and clean. Staff are and helpful. I highly recommend
Loretta N | Expérience généraleEasy access, good hours, friendly staff!
Cindy C | Expérience généraleLots of open space and easy drive thru drop off. Procedure is so easy.
Cindy CI appreciate that this location was able to provide a U-Haul when the reserved truck at another location wasn't returned. I called 3 hours prior to my rental pick up to double check on my reservation, and that's when it was discovered that the truck hadn't been returned. Had I not called 3 hours prior, it would have been a last-minute scramble to get to the new location and get a truck. This isn't the first time this has happened with a truck not being returned on time for the next reservation. I'm not sure how U-Haul could prevent this situation from happening, but there should be some way to secure trucks at the reservation sites.
Heather HClimate Controlled, Security is top notch! Staff is helpful and professional. Very wasy to work with . Best storage I've ever used and will use again.
Rachel L | Expérience généraleI was definitely pleased with this U-Haul Storage Facility! By far the best I have ever seen! I would definitely recommend this storage facility to everyone who needs to store anything (small or large)! I had a small and large storage unit for all my household goods and furniture for a little over a year! Very clean!
stephanie g | Expérience généraleAngel was very nice and helped me sort out a mix-up in the reservation.
Joseph HAngel was an Angel when I needed this storage. Had lost my husband and had a lot of stuff to go thru and no room! I was so impressed with the cleanliness of the unit, the warmth so my antique furniture didn't get ruined. No varmints, etc. Hugh facility, even a bathroom and the hours to go in and out was impressive. I was down to a few items left so it didn't pay me to keep the unit any longer, but all in all, it was worth my weight in gold to have this available and in a nice part of Altoona where it is busy and no one lurking around. I was never afraid to go in and out of the facility. Angel is doing a wonderful job! I had the pleasure of closing out with Caitlyn, very, very helpful and extremely kind! You got some really good people working for you! Thank You and a pleasure doing business with U-Haul!
Debra P | Expérience généraleTruck ran grate very easy to drive for an average joe like me for being a hug truck
jonathan hThis facility and the people running it are to notch.
James HAngel was extremely helpful & professional.
Kristina K | Déménagement en ligneDriver’s side door was very hard to close and driver’s side mirror wouldn’t adjust.
David CVery friendly and helpful
Rebecca MWonderful service. Staff was ready for me. Great telephone support. Clean. Well-maintained. Nothing but praise and at a great price.
Andrew W | Premières impressionsExcellent customer service
Loretta N | Premières impressionsexceptionally clean facility
Brett KThank you so much for your great service! Very friendly staff!
Bryan MI Love that place! Excellent staff, Excellent location, Excellent storage space!
lisa m | Expérience généraleThank you very much
colleen K | Expérience généraleStaff was extremely helpful!
CAMERON S | Premières impressionsSuper convenient and super clean
Matthew M | Expérience généraleI paid full price for a beat up pig of a truck. Full price for the most ragged truck they had.. squeaking belt right after I turn the key. Check engine light 20 minutes into my 13 hour drive. Way to go uhaul. You really are not worth the money. Smelling fuel for 13 hours.. that's not safe. So if you service your trucks twice a year I feel like you're over charging for your trucks. Thanks for the worst truck you had.. I appreciate your willingness to screw people over
Michael FTruck check engine light came on right after I got on the highway. I was on a deadline so I didn't turn around. I figured a company would give me a good working vehicle if I was paying multiple hundreds of dollars. After 20 minutes driving I had to deal with the smell of gasoline for 12 hours.. I'm very sick today tired and have a head ache. I don't think I should have to pay for that POS of a truck.. I'm very unhappy!
Michael F | Premières impressionsOutside of the fruit flies buzzing around when in the walkways on our isle near our locker everything was great, even when we had to navigate around the broken garage door the staff was great.
DOUGLAS S | Expérience généraleMake sure the mileage and gas amount is correct or you get charged more than you should. Not ok.
SANDRA CNothing as of now. The facility is really nice. People who work there are both professional and personable.
Roger CAngel and Bobby are two of the best storage clerks! Even stopping over to see how our move in was going in person. Going above and beyond!
Emily H | Premières impressionsEverything you could ask for in a secure, climate controlled environment.
EdwardR H | Expérience généraleI have safe peace of mind now knowing my stored items are secure there and I now know how to do everything.. including the locked hatch. I appreciated a cleaning staff member coming to see if I did the lock correct after the 2nd use of which I did. I am so very happy with making the choice to use UHaul as my storage place. Everything is so convenient for me using the drive in garage and the dolly. I am handicapped so it makes everything easy for me to use the accommodations when coming out by myself... the elevator is a Godsend!! Its so well lit, secure and clean. Merci
DEBORAH B | Premières impressionsAngel was very efficient and quick with checking me in and out with my truck. Pleasant experience
Carol WThe woman that helped me, Angel Knott, went above and beyond what she had to do to help me! I was a bit confused about the sizes of the spaces I wanted to rent and she happily showed me the spaces! She was very knowledgeable and kind!
NORA F | Premières impressionsI rented a 10x10 unit but after check-out, I was given 2 adjacent 5x10 units. Fortunately, I was able to go to the front desk and have an exchange for 1 unit. However, if there was no availability of one singular unit, it would have been a very difficult storage process. There was no mention of this situation prior to completing the online rental.
Laura H | Déménagement en ligneDepending on how many people are scheduled to work it’s sometimes hard to get in touch with by phone.
Mark R | Expérience généraleThe storage facility is very clean, well lighted, and easy to access at all hours.
William J | Expérience généraleuBox made my moving experience a whole lot less stressful for my interstate move. Great experience and will use UHaul again and again for any future moves. Merci.
Karissa BSometimes it's hard to reach by phone depending on how many employees are working. Overall we have always had excellent experiences when we are at the facility. In addition, it is always clean and well kept.
Mark REmployees were very through and knowledgeable about the equipment. They were courteous, kind and answered any questions that I had. The experience I had was great. I would recommend this location to anyone looking to haul something.
Bill HWorked out fine. I’ll rent again.
Yvette KReach out and let someone know that their U-Box has arrived. I wasn't given a call, text or email stating my U-Box arrived. I just so happen to call and it's been here for days. Y'all are foul asf for that!
Trev MI had my things in storage for 7 years! Thank you for keeping my stuff safe and secure.
michelle h | Expérience généraleI recently went through a series of traumatic events. Your storage unit was wonderful. I didn't have to worry about anything. Everything involved was as easy as could be. In a really difficult time, this was easy and worry free and I thank you.
Heather S | Expérience généraleI was with this facility for over a year. Angel always went above and beyond whenever I had a problem and rectified it immediately. This place was always spotless and easily accessible.
Kathy S | Expérience généraleI had actually moved things from another storing facility to Uhaul storage because I heard such great things about their facility and they did not disappoint! I was very happy with my experience there, and will use them again!! The staff is friendly and helpful, the units are nice, the facility is clean and very well kept, and the access to the units is so efficient! I have also rented a Uhaul truck from this facility and everything went great! Very nice Uhaul facility!
Michele H | Expérience généraleFrom renting the UHaul in Warren Maine to Altoona Pennsylvania (Golfview Rd). They have been awesome!!! The Golfview location has the best customer service ever! Bobby, Tammy and Angel thank you. The chapter of my moving 700 miles from my hometown was stress free on the U-Haul and storage part. Super clean, very secure and wonderful customer service, KUDOS. A1 Service. Thank you again…. Laura B
LAURA M | Expérience généraleI just loved this service! It was so easy and helpful and painless! Thank you so much!
tina cI was thrilled with how easy Uhaul and the Uhaul storage helped me in this process. Everyone was very pleasant and extra helpful. I would recommend Uhaul to any and everybody I know.
STERLING W | Déménagement en ligneThe staff at 1 Golf View drive were very helpful, the front desk employee was working both the front of house and truck return; however service was available in under 60s. The unit was spacious and accommodating, unloading was quick and easy with use of service carts
ian w | Expérience généraleWhy am I not receiving a credit for the month I paid when moved out on the 8th?
Brent H | Expérience généraleIt was a painless process.
Scott PI can't think of anything! The service was excellent!
Rick HAngel does a great job.
Michelle R | Expérience généraleNot sure at present. I had signed the vehicle out for an estimated 50 mile trip, probably put only a few miles on it. Waiting to know what the mileage charge will be.
Jerry CMany thanks.
JOHN B | Expérience généraleThe dock door didn't work. We had to wait till the people next to us was done loading there truck so we could move over and use there dock. It was very inconvenient.
Gerri B | Déménagement en ligneEverything was great No complaints
Bob h | Expérience généraleOnly thing is when u call to get live person it takes forever and that should be changed, waiting on hold for over a half Hr is ridiculous.
Kimberly M | Expérience généraleVery exceptional experience. So glad we stopped there
Georgia B | Premières impressions