Customer Reviews for U-Haul Moving & Storage of Park Slope

Évaluation :

5

I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!

Évaluation :

5

Since there is no other place to put this, I'll leave the feedback here. The pick up and drop off went very well and I have no complaints. The online experience was abysmal. I asked for insurance when I created my order, but it did not appear when the order went through. I called the Uhaul support line and they said they couldn't add it, that it could only be added at the desk of the pick up. I was going after hours, so I couldn't add at pick up. They said I could add on the app. I was unable to download a working version of the app onto my iPhone SE. We had to download onto my wife's iPhone X and enter my username and password there. There was still no clear way to buy insurance. I finally called the office of the location where I was picking up and they added the insurance over the phone. I got a notice from Uhaul that I could get a free trailer with my order. I didn't respond to the offer, but it was communicated to the pick up location that I did want a trailer, so I had to cancel that with them. Because I was picking up after hours I needed a code to the lock box where the key was kept. I asked a number of times how I was supposed to get the code, but no one seemed very sure. One person speculated that the app would recognize when we arrived because of the location services associated with it and send it automatically. That did not happen. Luckily, the employees at the pick up location left the key for us in another location where we were able to get it without the code. At drop off the individual receiving the truck and I tried to check the truck in on the Uhaul website, but neither of us was able to do so successfully because the website kept routing us to the wrong page. Again, the pick up and drop off went great and they employees on the ground were helpful, friendly and competent. The online experience needs a lot of improvement.

Évaluation :

1

My service here was TERRIBLE. It's been problem after problem with them since I started renting with uhaul. I'm actually disgusted.

Évaluation :

1

The staff were unfriendly and unprofessional. The front desk lady was not the nicest and would speak in a rushed and snarky tone. The individual bringing up the truck drove it really roughly and dangerously. Generally the staff here were not the best, U-Haul can definitely do better.

Évaluation :

4

The trailer was very dusty, so I had to wash it myself. But on the other hand employee helped me to install correct mount. So owerall is good.

Évaluation :

4

The first truck we were given had a check engine light, but once we were able to get someone to help us (which took asking a few times -- the person at the front desk was not all that proactive in wanting to help) we were able to get the truck swapped out quickly. The maintenance guy was great.

Évaluation :

5

The counter agent I worked with was INCREDIBLE. Have her run the store!! She was running two counters at one time. Great service but also such a nice person. Rarely do you find encounter someone like this. Makes me want to deliver better customer service to my own clients.

Évaluation :

1

My return date was incorrect, I returned at 6/18/22 . The self check out didn't work then my phone died . Gave the key to one of the male workers who review the trucks .

Évaluation :

5

nice and pleasant.

Évaluation :

4

The workers were great. Very helpful, friendly.

Évaluation :

1

I had a terrible experience. the first location i went to gave me a broken van. they had no other van for me despite my reservation. i had to travel to another location and wait in a line to get a new van, which was over 45 minutes walking distance away. i may demand a refund overall

Évaluation :

1

They Took The Van Back with all my Donations for Charity. My Phone Service got disconnected and I could get in touch. Never rent again

Évaluation :

5

The app was a bit confusing, I think I could have skipped the line for registration, but I wasn't sure how.

Évaluation :

1

Absolute horrible experience and filed a complaint.

Évaluation :

4

I would have rated this excellent and my issue isn't with the staff or location. I fueled the truck to full in New Jersey to avoid the fuel costs in New York and also to save time. I didn't use as much of it as I anticipated and it costs me about $80 for the half tank as it was already at half a tank at pick up. I feel that if I'm charged almost $8 a gallon if I return the truck below half a tank it would be reasonable to be compensated if I return the truck with almost a full tank for whatever the difference may be, this may not be a big deal to some folks but a gallon of gas is more than the minimum wage in some places, like New Jersey. That is all, take care.

Évaluation :

5

More employees at the return area.

Évaluation :

3

Best service

Évaluation :

5

Very quick dropoff

Évaluation :

5

It was a great experience… the staff is super helpful!

Évaluation :

5

Keep up the good work thank you so much

Évaluation :

3

When I called the 1800 number, it felt way too aggressive with the operator who tried making a reservation when I wasn't ready. I almost went with another rental company. The staff at the location seemed indifferent, but it took longer than expected to go through the phone prompts to verify mileage and previous damage (about 30 min from arriving to leaving), but no major issues.

Évaluation :

5

everything is grey

Évaluation :

3

I am very disappointed with U-Haul scheduling department though. If I could give them a negative 100 stars, I would! They made me miss my train. I will be calling U-Haul about this.

Évaluation :

5

Keep clean the windshield more frequently because by the night trips vision aren't not to good

Évaluation :

4

There were bugs flying everywhere. We hope they don't get into our boxes

Évaluation :

1

The woman at the counter was not pleasant, I asked about some options and she seemed put upon that I would even ask about renting a ramp. There was garbage still in the truck when I received it. The seat was broken and could not shift up easily, I needed to get help pushing up the seat so I could drive. The check engine line was on. It really set a tone for an already stressful day.

Évaluation :

5

Return was seamless, thank you!

Évaluation :

4

Refund for all the extra gas left in the truck. Gas is very expensive and being safe cost me over $50 extra dollars in gas.

Évaluation :

4

Fill the gas

Évaluation :

4

Professionalism should be enforced

Évaluation :

5

I ordered it online but still had to wait on the line to get my van.

Évaluation :

3

Your app/user experience is really bad. 50 % of the time after I book a 24/7 online, something is wrong and I need to go inside and redo all of the information. It's fourth extra steps that I needed. Same as drop off. You have this complicated procedure online, and then the guy at the location just says ‘ you don't need to do that'. Please make it simpler

Évaluation :

5

Courtesy and very efficient well done thank you

Évaluation :

4

Great people

Évaluation :

2

Truck serviceman needs manners and courtesy training

Évaluation :

5

What can improve? Well being honest when you get the truck back and is clean but you still charge me a cleaning fee, that's unpleasant for me spending the time to clean it and after all still have to pay a fee, crazy!!

Évaluation :

5

The young man that assisted me in the return was great.

Évaluation :

1

I am only rating the rental location as a 1-star because the service I had before getting there was awful. I had originally booked to pick up the U-Haul at another location, however, I received a notification a week prior that the location had changed. On the day that I arrived to the new location (1143 Clarkson Avenue) - very early in the morning, mind you - I was told that U-Haul did not have my reserved vehicle for me. I had to contact customer service ASAP as I was on a deadline. From there, the location changed again to the 394 4th Ave address. I received no prior notification that the address had changed and had to waste my entire morning running around the city to find this new location. It was an unexpected ordeal that totally ruined the moving day experience.

Évaluation :

5

The truck we were given was clean and drove well. The AC would not blow through vents. The air controls would not work. Seem to be stuck on Defronst.

Évaluation :

5

Our drop-off was a breeze and the young man who greeted us was very helpful.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was great

Évaluation :

1

Did not have the 26' foot truck I rented. They did not even have a 20' truck to rent in its place. Was forced to use a 15' foot trucks and make multiple trips due to it. Very frustrating

Évaluation :

5

Nothing. It was awesome

Évaluation :

2

Service at location was nice. But U-Haul representative cancelled my reservation earlier in the month without my consent or notification the rescheduled 3 times after equipment was guaranteed for schedule and location. because of how far away the equipment was it ended up costing me another 50$

Évaluation :

5

Excellent customer interaction with staff

Évaluation :

5

Very polite and professional staff

Évaluation :

5

Overall experience was great. Working on clearer damages pictures may be a good point

Évaluation :

4

While this was not the original location, my experience overall with UHaul was mediocre at best. My reservation was canceled and I did not receive notification well after I left the location. No call and the email arrived nearly 2 hours after I left. The customer service was poor the majority of the time and too lengthy to put into words on here. I get it the customer service folks are there to assist and not to blame but when people get an attitude after the day I had with UHaul and act the problem is not of their concern, then there is something wrong if they are your frontline folks.

Évaluation :

4

I love this location cause i am always able to reserve the van i need . I would have given 5 stars …however I hold back 1 star cause I feel there is still room for improvement of the U-haul truck share app. Especially for those picking up in the evening. The checking of van is difficult cause there isn't adequate lighting where customers pick up van. Making it very difficult to do proper inspection of van. Both outside and inside. Also the van i picked up felt and sounded like it could do with servicing. I can honestly say it was the worse i have been given. I would have happily requested a replacement if there was a rep around. The engine sounded loud.

Évaluation :

2

Maybe honor your reservation system? I reserved a one way pickup at the park slope location and a drop off at the jersey city location. why the fuck was my reservation switched to a pickup in jersey city when i live a mile away from the park slope location??? your systems are fucked. I had to drive all the way back to drop off. Moving is stressful enough, uhaul does not need to place even more stress on the customer. make it make sense.

Évaluation :

1

Very dirty staff is rude and unprofessional

Évaluation :

4

You should offer gps in your app to help people navigate commercial plate driving routes. You should offer EasyPass in your vehicles now that New York State has removed all cash lanes at tolls. You should stabilize your app better. It's slow and glitchy. The app said my extras would be waiting for me in the vehicle, and they were not. They didn't appear during app check in, weren't in the vehicle, and I was still charged for them.

Évaluation :

5

Miss Diamond was a gem, extremely professional and polite. I am always glad to see here there whenever I am renting, she surely is an asset in all aspect of her job description.

Évaluation :

5

Me

Évaluation :

4

friendly phone conversation. no solution yet but holding out hope.

Évaluation :

5

The lady who attended me was very nice and professional !

Évaluation :

4

I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.

Évaluation :

5

Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty

Évaluation :

5

The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.

Évaluation :

5

MaryBeth and others were quite helpful

Évaluation :

4

The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.

Évaluation :

3

Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.

Évaluation :

5

I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.

Évaluation :

3

One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.

Évaluation :

4

Not enough carts...

Évaluation :

5

The staff there a great

Évaluation :

5

Mary was thorough with what I needed to know about the storage.

Évaluation :

3

The storage was fine. However the staff were extremely rude and clearly didn't want to be there.

Évaluation :

1

My entire storage unit was broken into and stolen.

Évaluation :

5

all was well......except pricing is mighty rough !

Évaluation :

5

Bueno

Évaluation :

4

A senior citizen discount would have been good.

Évaluation :

5

Danija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!

Évaluation :

1

They were great.

Évaluation :

5

I enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteous

Évaluation :

5

Andre was especially helpful & professional providing solutions we hadn't thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.

Évaluation :

5

Superb experience with staff and facility!

Évaluation :

5

Great facility. I always felt like my items were safe.

Évaluation :

5

I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.

Évaluation :

5

Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!

Évaluation :

3

While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.

Évaluation :

3

Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.

Évaluation :

1

Terrible

Évaluation :

2

The alarms constantly going off is insane and extremely unpleasant. I've been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers

Évaluation :

5

Great service the ladies at the desk was helpful especially for a person moving into a new place.

Évaluation :

5

The customer service very nice, willing to guide you to the right place.

Évaluation :

3

A lot of homeless people

Évaluation :

5

Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!

Évaluation :

4

The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her

Évaluation :

4

Very helpful and convenient at the Parkslope location and the staff are professional.

Évaluation :

5

Very good service this location is the best 4th Ave Brooklyn

Évaluation :

5

Very easy and pain free experience. I had to store things after a flood, and this was perfect.

Évaluation :

5

Happy to have you serving the community. Just keep it up.

Évaluation :

4

The counterperson was extremely helpful.

Évaluation :

5

Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.

Évaluation :

4

I am satisfied for now.

Évaluation :

5

The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.

Évaluation :

5

Stuff was the best!!!

Évaluation :

5

Best storage and staff ever!

Évaluation :

3

The ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.

Évaluation :

5

They were extremely busy but every single employee was very helpful and kind. I'm very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!

Évaluation :

5

I emptied the storage unit because I got rid of some items and was not storing very much in the unit.

Évaluation :

5

Very clean facility, very safe. Loved there was a place for clothing and things u didn't want anymore. Will highly recommend to others!!

Évaluation :

3

Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.

Évaluation :

3

Staff was not very friendly or forthcoming. Didn't have my answers to my questions and was very rude.

Évaluation :

2

One of the employees there got in my face and tried to physically threatened me for placing items in the recycle section

Évaluation :

1

Was locked out of unit with lock that said I had not paid rent (even though I had) and it took 1,5 hrs for someone to come open it.

Évaluation :