Customer Reviews for U-Haul Moving & Storage of Park Slope

Évaluation :

5

Bien

Évaluation :

5

N/A Great customer service

Évaluation :

5

The attendant was very helpful and she has such a warm personality.

Évaluation :

2

Amanda was very rude and unprofessional towards my daughter and her fiance when they picked up the rental for me. It seems like Amanda was on her break and was annoyed that she had to come out to help.

Évaluation :

5

Staff needs to pull out the reserved car to avoid the customer struggle to remove the car from the lot.

Évaluation :

1

Worst experience ever

Évaluation :

4

I had no issue with the location but your online service require a little attention

Évaluation :

5

Excellent customer support staff

Évaluation :

1

This was my worst experience with uHaul ever. I do rent uHaul's at the very least once a week, sometimes two, and I've never seen ever been treated with more disrespect, and like that wasn't enough, upon returning the truck, they hit me with $120 cleaning fee for apparently there being some dust on the drivers cabin, which was there originally when I picked up the truck. I'm yet to speak to the manager to explain this situation, but based on how the other staff treated me, I doubt that she will be any more professional, but we'll see. Shame on uHaul for allowing such behavior by its employees!

Évaluation :

3

More staffing. There were way too many customers for the associates to handle at once and so it increased the pick up wait time significantly. They need more help.

Évaluation :

4

The "tech" gathered info is overkill. Gave all online the night prior to rental, then had to submit all again at rental location via my mobile. I'm told will have same rigamarole even with and account. The mobile is not a secure device for transmitting photos of driver's lic. or other. If checking in online, or become a member, nobody should have to give the same info over, and over, and over. Very time consuming and annoying. Not a plus.

Évaluation :

3

Computers are old and painfully slow. Took over 45 minutes from the time I came in. Staff was great, but systems desperately need an update.

Évaluation :

5

Very convenient to my home. Quick and easy return process. I got a confirmation email shortly after.

Évaluation :

3

Able to use more than one card for reservations

Évaluation :

5

We're good

Évaluation :

4

Great experience and my first time renting a Uhaul! Will definitelty use again for my moving needs in the future.

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

I sincerely appreciate the help of one of your staff name: GERMINE SWEI. We had a very difficult time trying to log in to obtain the key but he was very helpful to assist us. He deserve to be commended.

Évaluation :

3

Understaffed (the person working there was working very hard though). Was told they could not close the rental out and give me a receipt because too busy and that email would follow. I have not seen any such receipt.

Évaluation :

3

It should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor

Évaluation :

5

Less up-selling for add-ons during the online website workflow.

Évaluation :

5

Very efficient service with convenient online communication options!

Évaluation :

5

your team at this location is extremely professional and i have been here about a half dozen times because this location is the best staffed

Évaluation :

5

Everyone was friendly and helpful at all times did everything on my phone but still had assistant. Merci.

Évaluation :

5

Triston Fisher was the icing on the cake, his customer service when returning my van was exceptional!

Évaluation :

5

Everyone excellent! Thank you

Évaluation :

5

Carlos was super helpful! Thank you, this is a great UHAUL location.

Évaluation :

3

A/C was not working, mirrors were moving on it's own. The vehicle itself was bad.

Évaluation :

4

It was good, but only prices are higher than I expected.

Évaluation :

5

Amazing to me!

Évaluation :

5

Your customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs

Évaluation :

5

Everything was fine. No problem.

Évaluation :

5

Exelent

Évaluation :

4

Reservation was ok, but online payment was a problem. However, it did get resolved promptly.

Évaluation :

1

Maybe don't cancel someone's order the night before, after they have already hired movers. You guys cost me over $200 in fees and hiring new movers last minute. Merci.

Évaluation :

5

Very easy experience. Thanks!

Évaluation :

3

Teach your employees to be more courteous. They're very cold and don't have any personality. Not even a good morning.

Évaluation :

5

Special thank you to the team - I accidentally left my AirPods behind and they quickly returned them to me.

Évaluation :

5

Yes recommend very good. Thank you

Évaluation :

5

None, the staff managed to get me a van on the 1st even when I didn't have an appointment and we're flexible with me on getting it back. They did an outstanding job.

Évaluation :

5

I didn't realize that renting a van on the 1st of a month was problematic (I was not moving an apartment). I checked in via mobile and it said my van was ready, with a number and location....but nothing could have been further from the truth. The location was totally out of vehicles and I was directed to wait in line inside....with a lot of other people who had cnfirmed reservations. What's the point of a reservation if it depends on chance, or luck, if maybe just maybe there were vehicles available! I also had to wait 20 minutes to drop it off because the workers were cleaning every truck before moving them. There was a long LONG line of trucks and vans backed up onto 4th Avenue...a waste of time and gas. Drop off should be streamlined on busy days-- just pick an empty area (there was one) and let us park the returning vehicles there, instead of having to wait for the workers to clean each one....

Évaluation :

4

The lines were long every time I was there, even in the middle of the week, middle of the day. Seems like you need more staff. One time the line was so long, and I just needed boxes, that I used your pay online method and that was great.

Évaluation :

4

Very friendly staff.

Évaluation :

5

Such a quick and easy drop-off.

Évaluation :

5

The woman who helped me at the counter was very helpful! 10/10

Évaluation :

1

I have waited 40 minutes to get the van and took over 20 minutes to return. Also the personnel at the facility was very rude and not helpful at all. Get people who want to work. That might help.

Évaluation :

2

No elevator to the second part of the fourth floor. Incredibly difficult to understand directions for storage.

Évaluation :

5

Night access makes a huge difference compared to other places around

Évaluation :

5

You were perfect

Évaluation :

5

This is a great location

Évaluation :

4

pay your own gas

Évaluation :

3

The pick up system was never explained from the beginning. It was never stated that i needed to bring 2 forms of identification. It took too long

Évaluation :

4

The best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage

Évaluation :

1

I was never notified of the change in pick up location for my truck. This cost me hours of time on my travel/move and cost me money from my job. Will not be recommending UHAUL to anyone I know. Not only was this location no where near where I lived but it impacted my travels and ability to leave on schedule.

Évaluation :

5

There was nothing wrong with the location, I had trouble with the app.

Évaluation :

1

Trash! The owner, Amanda, was so unprofessional. She really need to learn some people skills.

Évaluation :

1

The owner of that location, Amanda, is super rude and unprofessional. Asking her for help and assistance she makes you feel as if you're bothering her. I left an item on a pick-up truck, she couldn't care less. Just ver poor service and bad management skills overall.

Évaluation :

1

Do not allow for online reservations when no cars are available. I had booked a van in advance and it was not available upon my arrival, nor were staff willing to do anything to help rectify the situation except tell me to wait indefinitely with the hope they might have a car soon. Very disappointing. Further my card was charged incorrectly for this rental and I will now need to do more work to correct this situation.

Évaluation :

3

There were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.

Évaluation :

5

The whole process was smooth and convenient.

Évaluation :

2

I made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.

Évaluation :

4

There aren't enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it's so small and hard to miss, I wish it was made more apparent before renting

Évaluation :

4

Unfortunately, I've been charged for dally twice :)

Évaluation :

3

The line was about 10 people long when I arrived an hour before my pickup time. There were four attendants at the counters and not one of them was helping anyone or calling anyone forward. The manager/owner finally came out and started assisting each of us in line herself. I am glad I came early because it took me about 45 minutes to get my truck rental (only the truck, they did not have the trailer ready). They said it was going to take an hour to fix the trailer. I came back three hours later and it took them another hour to fix the trailer. I asked about 6 times in the span of an hour for someone to let me know the status and they kept saying they are "working on it". One staff member drove me in the truck back to the mechanic shop where I helped them fix the trailer myself.

Évaluation :

4

I would of have it 5 stars but I had reservations for 20 foot truck 2 weeks in advance and when I got to the place they didn't have one but they gave me a 15 foot one instead.

Évaluation :

3

Pick-up was an absolute mess. The app wasn't working and the mobile website was a mess to navigate. What should have taken 5 minutes took 30. The location was well-staffed but the line was very long, in part because people were having trouble with the app and website. The staff there was competent enough but a bit rude. Not totally their fault because the terrible mobile experience increased their workload beyond what they could handle.

Évaluation :

4

No further comment

Évaluation :

5

Very friendly and helpful employees

Évaluation :

5

Easy access, clean, Unit was spacious staff were friendly ❤️

Évaluation :

1

The workers don't help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.

Évaluation :

2

very rude staff

Évaluation :

4

La aplicación es muy larga para efectos de tiempo

Évaluation :

4

It was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.

Évaluation :

2

Not enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.

Évaluation :

4

The woman that helped me was very nice and professional and helpful.

Évaluation :

4

Great place

Évaluation :

5

Great service please with the service , thank you,

Évaluation :

5

I had a unit for about 3 years. Everyone was always very helpful. I would highly recommend this store. Thank to everyone for they help and cooperation. C. G.

Évaluation :

2

The staff, and UHAUL, have to do a better job of making the experience of being a part of the UHAUL community worth it. Especially from the consumer stand point. The experience I have had at UHAUL of Park Slope has been uncomfortable. And at times, quite prickly, and indifferent. A team member gave my key card to one of my staffers without informing me. That is lazy and in direct communication. Which in sum is a lack of effort. Maybe the UHAUL team feels a little pushed to the side with a new person less system that keeps labor cost down. Most times in these situations team members can take more short cuts as a form of rebellion. Which is dangerous for any brand, or service based business. I feel the experience can be more user friendly for the customer. Hopefully this improves in the future.

Évaluation :

3

It took us an incredibly long time to find the unit and figure out how to access it — clearer instructions are needed.

Évaluation :

5

The ease of obtaining a storage due to the quick access of how you can sign up for a unit.

Évaluation :

3

Very crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no help

Évaluation :

5

I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!

Évaluation :

1

My service here was TERRIBLE. It's been problem after problem with them since I started renting with uhaul. I'm actually disgusted.

Évaluation :

4

There were bugs flying everywhere. We hope they don't get into our boxes

Évaluation :

5

The lady who attended me was very nice and professional !

Évaluation :

4

I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.

Évaluation :

5

Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty

Évaluation :

5

The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.

Évaluation :

5

MaryBeth and others were quite helpful

Évaluation :

4

The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.

Évaluation :

3

Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.

Évaluation :

5

I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.

Évaluation :

3

One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.

Évaluation :

4

Not enough carts...

Évaluation :

5

The staff there a great

Évaluation :

5

Mary was thorough with what I needed to know about the storage.

Évaluation :

3

The storage was fine. However the staff were extremely rude and clearly didn't want to be there.

Évaluation :

1

My entire storage unit was broken into and stolen.

Évaluation :

5

all was well......except pricing is mighty rough !

Évaluation :

5

Bueno

Évaluation :

4

A senior citizen discount would have been good.

Évaluation :

5

Danija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!

Évaluation :

1

They were great.

Évaluation :

5

I enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteous

Évaluation :

5

Andre was especially helpful & professional providing solutions we hadn't thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.

Évaluation :

5

Superb experience with staff and facility!

Évaluation :

5

Great facility. I always felt like my items were safe.

Évaluation :

5

I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.

Évaluation :

5

Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!

Évaluation :

3

While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.

Évaluation :

3

Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.

Évaluation :

1

Terrible

Évaluation :

2

The alarms constantly going off is insane and extremely unpleasant. I've been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers

Évaluation :

5

Great service the ladies at the desk was helpful especially for a person moving into a new place.

Évaluation :

5

The customer service very nice, willing to guide you to the right place.

Évaluation :

3

A lot of homeless people

Évaluation :

5

Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!

Évaluation :

4

The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her

Évaluation :

4

Very helpful and convenient at the Parkslope location and the staff are professional.

Évaluation :

5

Very good service this location is the best 4th Ave Brooklyn

Évaluation :

5

Very easy and pain free experience. I had to store things after a flood, and this was perfect.

Évaluation :

5

Happy to have you serving the community. Just keep it up.

Évaluation :

4

The counterperson was extremely helpful.

Évaluation :

5

Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.

Évaluation :

4

I am satisfied for now.

Évaluation :

5

The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.