I went to two other locations and both of them where disastrous. The first place on Clarkson avenue , where I originally place my reservation, disregarded me after the told me that my truck did not return from the previous customer. I did not receive any type of communication, that my truck was not going to be there. They sent me to another location on kings hwy and told me they had a truck for me. But kings hwy could not accommodate me, so I went back to Clarkson location , and he referred me to a 1800 number that I had to call several times because the operator wait was 30 minutes and she kept connecting me to other people who where not available and went straight to a voice mail. 4th avenue location was very professional and well organized unlike the two other locations.Charles W.
Customer Reviews for U-Haul Moving & Storage of Park Slope
Pour nous contacter
Park Slope, NY 11215
(At 6th Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no helpKelly B. | Online Move In
Le client n'a pas laissé de commentaire.Kim K.
Le client n'a pas laissé de commentaire.Gaudencio G.
Great jobStephen S.
Friendly and quick in and out. Truck in great shape. Easy drop-off with app.Ilaria P.
I filed a complaint about this to BBB. I was given Equipment that was faulty, causing a collision and endless problems.Katie B.
Le client n'a pas laissé de commentaire.Marcal G.
Le client n'a pas laissé de commentaire.Erika V.
Long line but they explained to me online pick up so now i don't have to do that again. Great experience.Joel E.
Can't think of anything - the whole process was easy and really good.Grahame C.
I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!Greg S. | Online Move In
Le client n'a pas laissé de commentaire.Weiqi C.
Le client n'a pas laissé de commentaire.Peter S.
Since there is no other place to put this, I'll leave the feedback here. The pick up and drop off went very well and I have no complaints. The online experience was abysmal. I asked for insurance when I created my order, but it did not appear when the order went through. I called the Uhaul support line and they said they couldn't add it, that it could only be added at the desk of the pick up. I was going after hours, so I couldn't add at pick up. They said I could add on the app. I was unable to download a working version of the app onto my iPhone SE. We had to download onto my wife's iPhone X and enter my username and password there. There was still no clear way to buy insurance. I finally called the office of the location where I was picking up and they added the insurance over the phone. I got a notice from Uhaul that I could get a free trailer with my order. I didn't respond to the offer, but it was communicated to the pick up location that I did want a trailer, so I had to cancel that with them. Because I was picking up after hours I needed a code to the lock box where the key was kept. I asked a number of times how I was supposed to get the code, but no one seemed very sure. One person speculated that the app would recognize when we arrived because of the location services associated with it and send it automatically. That did not happen. Luckily, the employees at the pick up location left the key for us in another location where we were able to get it without the code. At drop off the individual receiving the truck and I tried to check the truck in on the Uhaul website, but neither of us was able to do so successfully because the website kept routing us to the wrong page. Again, the pick up and drop off went great and they employees on the ground were helpful, friendly and competent. The online experience needs a lot of improvement.Nicholas S.
My service here was TERRIBLE. It's been problem after problem with them since I started renting with uhaul. I'm actually disgusted.QUANN'YEJAHMIR-ANTHONY D. | Premières impressions
The staff were unfriendly and unprofessional. The front desk lady was not the nicest and would speak in a rushed and snarky tone. The individual bringing up the truck drove it really roughly and dangerously. Generally the staff here were not the best, U-Haul can definitely do better.Oluwafemi K.
Le client n'a pas laissé de commentaire.Marisol M.
Le client n'a pas laissé de commentaire.MARLONR M.
Le client n'a pas laissé de commentaire.Shawn R.
The trailer was very dusty, so I had to wash it myself. But on the other hand employee helped me to install correct mount. So owerall is good.Oleksandr B.
The first truck we were given had a check engine light, but once we were able to get someone to help us (which took asking a few times -- the person at the front desk was not all that proactive in wanting to help) we were able to get the truck swapped out quickly. The maintenance guy was great.Kevin K.
The counter agent I worked with was INCREDIBLE. Have her run the store!! She was running two counters at one time. Great service but also such a nice person. Rarely do you find encounter someone like this. Makes me want to deliver better customer service to my own clients.Michael O.
My return date was incorrect, I returned at 6/18/22 . The self check out didn't work then my phone died . Gave the key to one of the male workers who review the trucks .Lytia W.
Le client n'a pas laissé de commentaire.Andi C.
Le client n'a pas laissé de commentaire.Fontanie F.
nice and pleasant.R B.
The workers were great. Very helpful, friendly.Seth G.
Le client n'a pas laissé de commentaire.Mark R.
I had a terrible experience. the first location i went to gave me a broken van. they had no other van for me despite my reservation. i had to travel to another location and wait in a line to get a new van, which was over 45 minutes walking distance away. i may demand a refund overallAMELIAPERRY H.
They Took The Van Back with all my Donations for Charity. My Phone Service got disconnected and I could get in touch. Never rent againJON N.
The app was a bit confusing, I think I could have skipped the line for registration, but I wasn't sure how.Edy G.
Absolute horrible experience and filed a complaint.Javier C.
I would have rated this excellent and my issue isn't with the staff or location. I fueled the truck to full in New Jersey to avoid the fuel costs in New York and also to save time. I didn't use as much of it as I anticipated and it costs me about $80 for the half tank as it was already at half a tank at pick up. I feel that if I'm charged almost $8 a gallon if I return the truck below half a tank it would be reasonable to be compensated if I return the truck with almost a full tank for whatever the difference may be, this may not be a big deal to some folks but a gallon of gas is more than the minimum wage in some places, like New Jersey. That is all, take care.Sergio G.
Le client n'a pas laissé de commentaire.Kin M.
Le client n'a pas laissé de commentaire.SIDNEY V.
More employees at the return area.Patricia L.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.KUJTIM C.
Best serviceAngel L.
Very quick dropoffKlaus M.
Le client n'a pas laissé de commentaire.Damir G.
Le client n'a pas laissé de commentaire.Tinaya B.
Le client n'a pas laissé de commentaire.mukhammad M.
It was a great experienceâ€¦ the staff is super helpful!Timothy B.
Keep up the good work thank you so muchkim O.
When I called the 1800 number, it felt way too aggressive with the operator who tried making a reservation when I wasn't ready. I almost went with another rental company. The staff at the location seemed indifferent, but it took longer than expected to go through the phone prompts to verify mileage and previous damage (about 30 min from arriving to leaving), but no major issues.Corey K.
Le client n'a pas laissé de commentaire.sergiy D.
everything is greyCLAUDIO S.
I am very disappointed with U-Haul scheduling department though. If I could give them a negative 100 stars, I would! They made me miss my train. I will be calling U-Haul about this.Mark C.
Keep clean the windshield more frequently because by the night trips vision aren't not to goodOSCAR M.
Le client n'a pas laissé de commentaire.Turay R.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Kathy B. | Online Move In
There were bugs flying everywhere. We hope they don't get into our boxesJeffrey R. | Online Move In
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
Le client n'a pas laissé de commentaire.Nolan R.
The woman at the counter was not pleasant, I asked about some options and she seemed put upon that I would even ask about renting a ramp. There was garbage still in the truck when I received it. The seat was broken and could not shift up easily, I needed to get help pushing up the seat so I could drive. The check engine line was on. It really set a tone for an already stressful day.Jean C.
Return was seamless, thank you!Kenneth W.
Refund for all the extra gas left in the truck. Gas is very expensive and being safe cost me over $50 extra dollars in gas.Louis B.
Le client n'a pas laissé de commentaire.Marned C.
Fill the gasEeraj J.
Professionalism should be enforcedTaryn I.
I ordered it online but still had to wait on the line to get my van.Leslie M.
Your app/user experience is really bad. 50 % of the time after I book a 24/7 online, something is wrong and I need to go inside and redo all of the information. It's fourth extra steps that I needed. Same as drop off. You have this complicated procedure online, and then the guy at the location just says â€˜ you don't need to do that'. Please make it simplerDavid R.
Courtesy and very efficient well done thank youRobert F.
Le client n'a pas laissé de commentaire.Ruben G.
Le client n'a pas laissé de commentaire.juan S.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.DELROYCONSTANTIN D.
Great peoplestong W.
Truck serviceman needs manners and courtesy trainingEric E.
What can improve? Well being honest when you get the truck back and is clean but you still charge me a cleaning fee, that's unpleasant for me spending the time to clean it and after all still have to pay a fee, crazy!!Nicolae G.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Sabina C.
The young man that assisted me in the return was great.Maxwell P.
Le client n'a pas laissé de commentaire.ZHIGUANG L.
I am only rating the rental location as a 1-star because the service I had before getting there was awful. I had originally booked to pick up the U-Haul at another location, however, I received a notification a week prior that the location had changed. On the day that I arrived to the new location (1143 Clarkson Avenue) - very early in the morning, mind you - I was told that U-Haul did not have my reserved vehicle for me. I had to contact customer service ASAP as I was on a deadline. From there, the location changed again to the 394 4th Ave address. I received no prior notification that the address had changed and had to waste my entire morning running around the city to find this new location. It was an unexpected ordeal that totally ruined the moving day experience.Thomas C.
Le client n'a pas laissé de commentaire.Elaine M.
The truck we were given was clean and drove well. The AC would not blow through vents. The air controls would not work. Seem to be stuck on Defronst.Christopher J.
Our drop-off was a breeze and the young man who greeted us was very helpful.Denis D.
Excellent service à la clientèleCOLINGREGORY B.
Staff was greatJeffrey H.
Le client n'a pas laissé de commentaire.Chandani S.
Did not have the 26' foot truck I rented. They did not even have a 20' truck to rent in its place. Was forced to use a 15' foot trucks and make multiple trips due to it. Very frustratingGrant E.
Nothing. It was awesomeDWAYNE D.
Le client n'a pas laissé de commentaire.Robertp0047 P.
Service at location was nice. But U-Haul representative cancelled my reservation earlier in the month without my consent or notification the rescheduled 3 times after equipment was guaranteed for schedule and location. because of how far away the equipment was it ended up costing me another 50$Shane L.
Le client n'a pas laissé de commentaire.Antonio D.
Le client n'a pas laissé de commentaire.Steve M.
Excellent customer interaction with staffChristopher W.
Very polite and professional staffJoseph R.
Le client n'a pas laissé de commentaire.Mario M.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Dave R.
Le client n'a pas laissé de commentaire.Joan S.
Le client n'a pas laissé de commentaire.Seon D.
Le client n'a pas laissé de commentaire.Roslyn T.
Overall experience was great. Working on clearer damages pictures may be a good pointPatrick I.
Le client n'a pas laissé de commentaire.Nicholas F.
Le client n'a pas laissé de commentaire.RICARDO G.
While this was not the original location, my experience overall with UHaul was mediocre at best. My reservation was canceled and I did not receive notification well after I left the location. No call and the email arrived nearly 2 hours after I left. The customer service was poor the majority of the time and too lengthy to put into words on here. I get it the customer service folks are there to assist and not to blame but when people get an attitude after the day I had with UHaul and act the problem is not of their concern, then there is something wrong if they are your frontline folks.Jose P.
I love this location cause i am always able to reserve the van i need . I would have given 5 stars â€¦however I hold back 1 star cause I feel there is still room for improvement of the U-haul truck share app. Especially for those picking up in the evening. The checking of van is difficult cause there isn't adequate lighting where customers pick up van. Making it very difficult to do proper inspection of van. Both outside and inside. Also the van i picked up felt and sounded like it could do with servicing. I can honestly say it was the worse i have been given. I would have happily requested a replacement if there was a rep around. The engine sounded loud.Ibiwunmi Omotayo O.
Le client n'a pas laissé de commentaire.Amit B.
Maybe honor your reservation system? I reserved a one way pickup at the park slope location and a drop off at the jersey city location. why the fuck was my reservation switched to a pickup in jersey city when i live a mile away from the park slope location??? your systems are fucked. I had to drive all the way back to drop off. Moving is stressful enough, uhaul does not need to place even more stress on the customer. make it make sense.Christian S.
Le client n'a pas laissé de commentaire.elbio m. | Expérience générale
The lady who attended me was very nice and professional !Delves r E. | Premières impressions
I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.Kim M. | Expérience générale
Le client n'a pas laissé de commentaire.Curtwyn J. | Expérience générale
Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James dohertyJAMES D. | Expérience générale
Le client n'a pas laissé de commentaire.Maksym( Twinkle Group LLC) S. | Expérience générale
Le client n'a pas laissé de commentaire.Maksym( Twinkle Group LLC) S. | Premières impressions
Le client n'a pas laissé de commentaire.JANETTE M. | Expérience générale
Le client n'a pas laissé de commentaire.Natasha K. | Premières impressions
Le client n'a pas laissé de commentaire.Milta N. | Expérience générale
The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.SUZANNE G. | Premières impressions
Le client n'a pas laissé de commentaire.SHAWANNA E. | Expérience générale
MaryBeth and others were quite helpfulMARCI P. | Premières impressions
Le client n'a pas laissé de commentaire.ceylan e. | Expérience générale
The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.Edwin A. | Online Move In
Le client n'a pas laissé de commentaire.Michael and Tomoko Y. | Online Move In
Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.YESENIAA V. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn Oswald C. | Expérience générale
Le client n'a pas laissé de commentaire.Johnnie H. | Premières impressions
Le client n'a pas laissé de commentaire.John W. | Premières impressions
I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.Meredith H. | Expérience générale
One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.Jongwon B. | Online Move In
Le client n'a pas laissé de commentaire.Merian D. | Premières impressions
Not enough carts...jennifer r. | Premières impressions
The staff there a greatJennifer L. | Expérience générale
Le client n'a pas laissé de commentaire.Myles T. | Expérience générale
Mary was thorough with what I needed to know about the storage.Gloria M. | Premières impressions
The storage was fine. However the staff were extremely rude and clearly didn't want to be there.Thara S. | Expérience générale
Le client n'a pas laissé de commentaire.priscilla p. | Expérience générale
My entire storage unit was broken into and stolen.Sara S. | Expérience générale
all was well......except pricing is mighty rough !David L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.Debby S. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN S. | Expérience générale
BuenoAdriano A. | Premières impressions
Le client n'a pas laissé de commentaire.Mark W. | Expérience générale
Le client n'a pas laissé de commentaire.Anna C. | Premières impressions
A senior citizen discount would have been good.hilda C. | Expérience générale
Danija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!Sandee S. | Premières impressions
They were great.louise C. | Expérience générale
I enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteousRegina B. | Expérience générale
Andre was especially helpful & professional providing solutions we hadn't thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.CherylleM E. | Premières impressions
Le client n'a pas laissé de commentaire.CAMERON J. | Expérience générale
Le client n'a pas laissé de commentaire.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Julia B. | Expérience générale
Superb experience with staff and facility!HAROLD P. | Premières impressions
Great facility. I always felt like my items were safe.James C. | Expérience générale
I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.GARRY S. | Expérience générale
Le client n'a pas laissé de commentaire.IRINA B. | Expérience générale
Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!Debby S. | Premières impressions
Le client n'a pas laissé de commentaire.Jose H A. | Expérience générale
Le client n'a pas laissé de commentaire.Michael O. | Premières impressions
Le client n'a pas laissé de commentaire.EUGENE D. | Premières impressions
Le client n'a pas laissé de commentaire.JATANIA M. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL W. | Expérience générale
While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.Johanna S. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELO T. | Expérience générale
Le client n'a pas laissé de commentaire.Sebastian S. | Premières impressions
Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.JAMAL S. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN S. | Expérience générale
Le client n'a pas laissé de commentaire.maribel B. | Expérience générale
TerribleSophia B. | Expérience générale
Le client n'a pas laissé de commentaire.MALIA H. | Expérience générale
The alarms constantly going off is insane and extremely unpleasant. I've been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customersJason F. | Expérience générale
Great service the ladies at the desk was helpful especially for a person moving into a new place.Neal H. | Premières impressions
Le client n'a pas laissé de commentaire.sandra w. | Expérience générale
The customer service very nice, willing to guide you to the right place.Jose H A. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS V. | Premières impressions
Le client n'a pas laissé de commentaire.DORJEE L. | Expérience générale
A lot of homeless peopleSebastian G. | Premières impressions
Le client n'a pas laissé de commentaire.RICA L. | Expérience générale
Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!Sandra D. | Expérience générale
The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for herDOUGAL G. | Online Move In
Le client n'a pas laissé de commentaire.Sherry S. | Premières impressions
Very helpful and convenient at the Parkslope location and the staff are professional.Jashane P. | Premières impressions
Very good service this location is the best 4th Ave BrooklynBrenton B. | Expérience générale
Very easy and pain free experience. I had to store things after a flood, and this was perfect.LOIS A. | Expérience générale
Happy to have you serving the community. Just keep it up.mohamed s. | Premières impressions
The counterperson was extremely helpful.victoria d. | Expérience générale
Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.Kimberly K. | Online Move In
Le client n'a pas laissé de commentaire.caridad m. | Expérience générale
Le client n'a pas laissé de commentaire.Sarajane B. | Online Move In
Le client n'a pas laissé de commentaire.Paulia B. | Expérience générale
Le client n'a pas laissé de commentaire.Nellie R. | Expérience générale
I am satisfied for now.ANTHONY A. | Premières impressions
The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.Zlona Z. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Stuff was the best!!!Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.courtney g. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa L. | Online Move In
Le client n'a pas laissé de commentaire.reginald B. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW G. | Expérience générale
Le client n'a pas laissé de commentaire.Ernesto M. | Expérience générale
Best storage and staff ever!CIRILAROSE S. | Expérience générale
Le client n'a pas laissé de commentaire.joseph D. | Expérience générale
The ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.CHARLES H. | Expérience générale
Le client n'a pas laissé de commentaire.Lida D. | Premières impressions
Le client n'a pas laissé de commentaire.Margarita M. | Premières impressions
They were extremely busy but every single employee was very helpful and kind. I'm very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!COURTNEY R. | Expérience générale
Le client n'a pas laissé de commentaire.Jason B. | Expérience générale
Le client n'a pas laissé de commentaire.Marco N. | Premières impressions
I emptied the storage unit because I got rid of some items and was not storing very much in the unit.Erica W. | Expérience générale
Le client n'a pas laissé de commentaire.Julie M. | Premières impressions
Very clean facility, very safe. Loved there was a place for clothing and things u didn't want anymore. Will highly recommend to others!!LINDA V. | Expérience générale
Le client n'a pas laissé de commentaire.Lara K. | Expérience générale
Le client n'a pas laissé de commentaire.BOHDAN N. | Premières impressions
Le client n'a pas laissé de commentaire.SHANITALATRICE M. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY G. | Expérience générale
Le client n'a pas laissé de commentaire.Brit R. | Premières impressions
Le client n'a pas laissé de commentaire.Cherae W. | Expérience générale
Le client n'a pas laissé de commentaire.ZUI L. | Expérience générale
Le client n'a pas laissé de commentaire.Jasir E. | Expérience générale
Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.Evan G. | Expérience générale
Staff was not very friendly or forthcoming. Didn't have my answers to my questions and was very rude.Thara S. | Premières impressions
Le client n'a pas laissé de commentaire.terrincia j. | Expérience générale
One of the employees there got in my face and tried to physically threatened me for placing items in the recycle sectionArmando B. | Expérience générale
Le client n'a pas laissé de commentaire.CARYL L. | Expérience générale
Le client n'a pas laissé de commentaire.Cihai S. | Online Move In