Le client n'a pas laissé de commentaire.YOLANDA K.
Customer Reviews for U-Haul Moving & Storage of Paterson
Pour nous contacter
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You are good!WILLIAM R.
Le client n'a pas laissé de commentaire.JIMMY E.
Le client n'a pas laissé de commentaire.Matthew M.
I had a big issue and on top of it I can't comunÃcate with the office, I bean calling wait almost 30min on the phone and there is no answer. My car was damage, they charge additional for rental equipment I need to solve the problem ASAPLEONEL E.
Le client n'a pas laissé de commentaire.MICAH R.
The gentleman at the desk was excellent!Peter S.
Le client n'a pas laissé de commentaire.ANTHONY T.
Truck I had reserved was not available had to take a smaller truck wich added another 2 hours to my labour cost at 175 $an hour. Truck had open bag of potato chips and paper recipets were on the floor.MITCHELL T.
Le client n'a pas laissé de commentaire.JOSE T.
Nothing that I can think of as of yet, but good service keep up the great work.DENICE C.
I had a guaranteed reservation for a van and was sent to this location which 30+ minutes from my home. When I got there i was told there was no van for me so i could either go to queens (during rush hour which would have been over an hour away) or take a small truck. If you could have been more honest that you did not have a van i could have either gone to Nyack or Nanuet to pick up a truck which is 10 minutes from my home or reserved with another company. I felt i was misled by the Uhaul dispatcher and was never going to get a van. So this is not necessarily the fault of this location but of Uhaul. Beyond that the experience was good but i will not use Uhaul again given the â€œbait and switchâ€ nature of the transaction.MICHAELA A.
Le client n'a pas laissé de commentaire.EDWIN P.
Le client n'a pas laissé de commentaire.JAMES N.
Deben ser mas flexible en los precios y aceptar seguro propio para ayudar al cliente a economizar mÃ¡sMELISSA A.
nothing customer service was greatMICHELLEL S.
Le client n'a pas laissé de commentaire.CHARLENE W.
Le client n'a pas laissé de commentaire.JOSE A.
Le client n'a pas laissé de commentaire.MOSHE S.
Le client n'a pas laissé de commentaire.SUSAN F.
Le client n'a pas laissé de commentaire.CAROLINA D.
I literally moved 0,6 miles and made three trips back and forth. I was charged for 16 miles. I was never told to check the mileage on the truck before I left. I trusted the correct mileage was written down by the worker before I left. Instead I got charged for mileage I didn't put on the truck. I am very disappointed especially since mileage costs more on the weeknds.SANDRA C.
Le client n'a pas laissé de commentaire.MIGUEL H.
The U-Haul employees could not have been more helpful!THOMAS F.
Le client n'a pas laissé de commentaire.JUAN S.
Mileage over chargedJOSE E.
Rude customer serviceLUIS M.
Everything was pretty much almost perfect! I was very happy with my experience. Cheers, RichardRichard A.
Le client n'a pas laissé de commentaire.JIMI N.
Le client n'a pas laissé de commentaire.ALEX R.
Le client n'a pas laissé de commentaire.ANASTASIA D.
Le client n'a pas laissé de commentaire.Edwin R.
Don't change the location of pick-up!! I had chosen to pick up near South Orange for a reason!! U-Haul had no permission to change the pick-up location and didn't confirm if this was something I was willing to do! If told, I wouldv'e picked a different location entirely!EDWARD V.
Tank wasn't full when I picked it up. Next time I will let someone know before I take off. You guys were really busy.SARAH S.
Le client n'a pas laissé de commentaire.Steven L.
I had a reservation for a 6x12 closed trailer scheduled to be picked up Friday night at 7:30. U haul failed me. This isn't the first time this happened. I want a response explaining your company policy for reserving equipment.I don't have any other options for renting closed trailers. I'm not done resolving this. Not threatening you just prepared to make my complaint heard up the chain of command.ERIC M.
The people are always pleasant.CANDY D.
I've NEVER been to Patterson, NJ.JOHN B.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.eileen C.
Le client n'a pas laissé de commentaire.Euribiade R.
Le client n'a pas laissé de commentaire.BLANCA P.
The guys you have there are very rude, you guys have to teache them customer service classJUAN M.
In the driver compartment gets very hot if the air conditioning is off regardless of outside temperature, it was almost unbearable,TOUKIRAHMED C.
The Truck was wedged into a tiny space that we had to back out of. The representatives made a mistake in our paperwork and generally were unfriendly and unhelpful. No effort or cares.CHRISTIAN K.
Great customer service at this store.Gregory H.
Rude staff. Very old and dangerous truck. No alignment on wheels. AC does not work. Many failure lights pops up in the cluster. This was the worst truck I have ever driven. I am CDL A driver....NEBI D.
Le client n'a pas laissé de commentaire.STEVE B.
Employees work slow and seem lazyLuis T.
Customer Service at the counter, there are two workers who serve in that place who are very incomprehensible, they do not help you when you do not understand something, one of them missing a minute to 7:00 a.m., he did not want to attend me because it was not 7: 00 am, they speak badly, they are not attentive, they are very rudeFELIPENOEL M.
Le client n'a pas laissé de commentaire.Matthew M.
VEHICLE SIDEVIEW MIRROR WAS NOT FUNCTIONING CORRECTLY CREATE A SEVER DRIVING HAZARDASGAR A.
Le client n'a pas laissé de commentaire.SHANE M.
Le client n'a pas laissé de commentaire.JANELLE A.
Le client n'a pas laissé de commentaire.RAMONA J.
Le client n'a pas laissé de commentaire.Manuel de jesus C.
Have more staff not just 1 person doing everything while 5/6 customers waitSalman M.
Le client n'a pas laissé de commentaire.Aleksandr S.
Le client n'a pas laissé de commentaire.Melvin M.
Not only was the truck filthy, but it smelled like cigarette smoke as well as marijuana smoke (extremely strong odor). There were ashes everywhere (in the truck and along the window). Also, they never confirmed my drop off location, and it got changed. Then, I had to call the U-Haul 800#, and the person was less than helpful (Carol Campbell). She didn't believe they changed my location until I sent her the original contract. Extremely disappointed. This is making me second guess the next 5 rentals I need to book.Jaime R.
Le client n'a pas laissé de commentaire.MARCO M.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.ERIC R.
Le client n'a pas laissé de commentaire.RICARDO H.
Original Saddle Brook location where I was scheduled to pickup my trailer told me when I arrived that my trailer was not operational and missing a loading ramp. I was then sent to the Paterson location. The trailer shoukd have been removed from service prior to my arrival and I should have been notified. Caused me to run behind schedule.DAVID A.
The attendant, Kowan, struggled with the check in process and finally, the franchisee helped him. In spite of pre-placing all of the information he requested, I had to re-input for him. In the end, I was surprised with 2 charges. The 7,00 $ for roadside, which I had declined and 5,00 $ for "environmental" ... It was just easier to accept and move on.jay a H.
Le client n'a pas laissé de commentaire.TERRILL Y.
Bruce and his team are awesome. When I returned Kayvon helped me check the vehicle back in and was prompt, informative, professional, and nice.DOMINIQUE S.
The service was excellent!!Eduardo A.
Did not provide me with requested dolly, so I couldn't move my refrigerator.Susan C.
Hi I had reservation for pickup truck for today very close to my home, you have moved location for pickup about 8miles away! Not only this put me on disadvantage in terms of travel time but it also added more miles for me and you dis charge me for it! This is very unprofessional treatment of customer! I am very disappointed! AdamADAM D.
Well to start follow through with the reservations and if there's a problem get back to the person if you really need detail call me 973-801-3817 and I'll tell you the awful experience I had this SaturdayArturo D.
Bruce was a great person on his job.ELIZABETH V.
Le client n'a pas laissé de commentaire.ANGEL C.
Keep the interior of the vehicles clean. Have the insurance and registration at a place customers can see it all times without searching the whole vehicle for it.Uton M.
Hire additional helpFRANK M.
Le client n'a pas laissé de commentaire.Margery M.
This location and staff were great but this was not my original booking. The booking was at a different location and they did not honor my reservation. It sucks that you confirm a reservation and then don't honor it!!!ABHISHV R.
get more counter help had to wait half hour to check inBRIAN B.
Le client n'a pas laissé de commentaire.JOSE G.
I got a good service I recommend this placeDAVID M.
Le client n'a pas laissé de commentaire.ALFREDO S.
Get some body that know what he doingRichard U.
Le client n'a pas laissé de commentaire.Stephen G.
STOP USING TECHNOLOGY AND HAVE A PERSON HELP YOU. RIDICULOUS USE OF IPHONE USAGE FOR RENTING A VEHICLE.LEO L.
Have more people to work the front desk. Have employees with better attitude. The gentleman in the morning was nice but the guys in the evening were not that great.Alfredo G.
Windows on truck could have been cleaner.Michael O.
Le client n'a pas laissé de commentaire.SOPHIA M.
Key drop box didn't have a box and had I not noticed it just fell onto the floor inside the store, my key might have gotten lost if I didn't hand it to the associate instead.Roseanna C.
Le client n'a pas laissé de commentaire.GARY C.
The original place on 326 grand st gave me a truck that has the muffler torn of course i refused it. they sent me to market st insteadSIGIFREDO A.
Friendly staff . New rules but would still suggest this location as it's always a smooth transaction.KEMBELYN R.
The customer service is poorDUARBIS M.
Could not get through on the phone. Waited over 20 minutes and had to handle up. Although I explained that I was towing a Porsche Gt3rs I was told the trailer could accommodate. The trailer sat in my driveway and was never used because I could not get the car on do to the steep rampsRosario C.
Le client n'a pas laissé de commentaire.GABRIEL G.
Le client n'a pas laissé de commentaire.Davier C.
This place needs some costumer service training.JEANETTE W.
My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well keptBarbara C. | Expérience générale
Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks youAngie R. | Expérience générale
Service was excellent and fast. Was in and out in 30 mins or less.Angie R. | Premières impressions
Excellent job.mohamed s. | Expérience générale
The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...April G. | Premières impressions
I love the servicesLETICIA B. | Premières impressions
Great Customer Servicestephanie p. | Premières impressions
Very respectful staff and understanding and helpfulcassandra c. | Expérience générale
Customer service was excellent & everything went smoothly.amani r. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.