The customer service at this location was very disappointing. I had reserved a 26' truck three days in advance, but upon arrival, I was casually informed by the employee that it wasn't available and never had been. I expressed that a prior notification would have been more professional rather than discovering this on the day of pick-up. The response was that it wasn't her problem, but she could offer a 20' truck or suggest another location. I reluctantly accepted the 20' truck. However, upon going to the lot, I spotted a 26' truck. When I questioned the employee about this, she rudely reiterated that it was unavailable. This experience was extremely frustrating and demeaning, highlighting the location's unreliability and lack of empathy. Had I not urgently needed the truck, I would have chosen another provider. I will not be using this Paterson location again.
RICARDO MCustomer Reviews for U-Haul Moving & Storage of East Paterson
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The customer service representative was alone in the store but she was able to manage all customers, new rentals, returns and inspections. She is definitely a great employee, Years ago, the office had 2 o 3 people and I have to wait long periods to rent the truck. This time, I was able to do everything very quick, once again the young girl was very efficient. Congratulations, you finally have someone that cares about your clients, provide excellent customer service which it resumes that she cares about your company. I rented a truck on 04/01/24
Dina AThe truck wasn’t clean is a use bed in the back,the girl in the gues having a bad attitude when she talk to me and they charge me 15 miles that I don’t even use but never mind that is not the first time they do this to me
Sahira MThey didn’t return my feedback back on time and I am still waiting for my money to be return back into my account
Juan TThere was no one there knowledgeable on the trailer I was renting. No one was there to help install it on my car. And no one checked it out or did a safety check.
Joshua BI reserved a rental 7 days in advance and when I got to the location I was told they had no truck for me. They sent me to a different location that had a truck. Why take my reservation if you can't provide the truck when I show up?
BRIAN EJust quick and easy access.
danilda sAll good
henry cThe 24/7 online was a bit confusing not too clear to do Have to be more easy and u am a person who like online things better but need improvement
Carlos CVehicles that are not damaged and better customer service.
Daniel CBien
Leo LPersonnel were courteous and helpful.
Jeffrey AExellent
angel hTodo muy bn, lo unico malo es q cuando fui a recojer la persona que me atendio me dijo q serca de donde yo iva no habia location para devolver habiendo una location a 7 minutos entonces eso me lo wncontre mal que manden a uno a 40 millas para uno tener q pagarla asi no
jose eNothing, Roberto at the 838 market St in Paterson NJ was incredible and professional installing my new hitch to a new Kia Sportage. Thx
ROBERT HExcellent service
CARLOS RCant contact nobody from specific location regional office kept picking up had to drive th6er for a simple question
Shayna BThe lady working was very helpful and efficient, it was a very positive experience. The only negative was there was a lot of traffic but that was more due to the time of pickup
David AExcellent customer service
subhi SStore manager is Doing a great job!
eliseo mYour staff is providing a great service .
eliseo mJadey [sp?] counter help was especially good at her job. Think brakes need to be checked and maybe add transmission fluid.
CATHERINE SRien
Angus BGreat Service!
breilyn rThe location was great! Unfortunately i set up this rental online and that was the WORST! I had set up to pick up in one location and drop off in a different location but that was not set up. I had to pick up and return to the same location which is not what I wanted. Your internet page for reservation is no good!
Jesus BTiene la luz de la bolsa de aire entendida
rafael gGood costumer services!
ARLEDYS SI am very disappointed. I have returned trailers back on time several times only to be flagged for returning them late. Causing me to lose time on the phone with customer service. At present your company owe me 2 hours...
carl mGreat Servie!
breilyn rKeep doing what you doing.Fine job.
Robert SStaff was very professional and answered all of my questions.
ANDREA WThe guy that helped me was so nice and super helpful
tammy lExcellente servicio
Janet VIt’s nothing to improve everything was great
Katie MBien
alexis bEquipment is a little bagged up, but still good. Should probably replace strap tiedown rachets, they loosened up and had to be resecured.
Claude MI returned trailer same day I picked up and they charged me twice.
Damian RYou shouldn’t over charge a valued customer the way they did at this location
Allen BAs always I was very satisfied and grateful for the equipment and the service by Roberto the store manager.
Carlos VCheck the vehicles for road worthiness.
eileen dNothing else. All was clear.
juan mCobraron mas dinero del que indicaban por internet
Mariana BMy Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept
Barbara C | Expérience généraleStorage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you
Angie R | Expérience généraleService was excellent and fast. Was in and out in 30 mins or less.
Angie R | Premières impressionsExcellent job.
mohamed s | Expérience généraleThe customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...
April G | Premières impressionsI love the services
LETICIA B | Premières impressionsGreat Customer Service
stephanie p | Premières impressionsVery respectful staff and understanding and helpful
cassandra c | Expérience généraleCustomer service was excellent & everything went smoothly.
amani r | Premières impressions