Customer Reviews for U-Haul Moving & Storage of Paterson

3021 évaluations

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANELLE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMONA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel de jesus C. 
Évaluation :
2

Have more staff not just 1 person doing everything while 5/6 customers wait

Salman M. 
Évaluation :
5

Amazing

IGNACIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandr S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin M. 
Évaluation :
1

Not only was the truck filthy, but it smelled like cigarette smoke as well as marijuana smoke (extremely strong odor). There were ashes everywhere (in the truck and along the window). Also, they never confirmed my drop off location, and it got changed. Then, I had to call the U-Haul 800#, and the person was less than helpful (Carol Campbell). She didn't believe they changed my location until I sent her the original contract. Extremely disappointed. This is making me second guess the next 5 rentals I need to book.

Jaime R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO H. 
Évaluation :
4

Original Saddle Brook location where I was scheduled to pickup my trailer told me when I arrived that my trailer was not operational and missing a loading ramp. I was then sent to the Paterson location. The trailer shoukd have been removed from service prior to my arrival and I should have been notified. Caused me to run behind schedule.

DAVID A. 
Évaluation :
2

The attendant, Kowan, struggled with the check in process and finally, the franchisee helped him. In spite of pre-placing all of the information he requested, I had to re-input for him. In the end, I was surprised with 2 charges. The 7,00 $ for roadside, which I had declined and 5,00 $ for "environmental" ... It was just easier to accept and move on.

jay a H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRILL Y. 
Évaluation :
5

Bruce and his team are awesome. When I returned Kayvon helped me check the vehicle back in and was prompt, informative, professional, and nice.

DOMINIQUE S. 
Évaluation :
5

The service was excellent!!

Eduardo A. 
Évaluation :
2

Did not provide me with requested dolly, so I couldn't move my refrigerator.

Susan C. 
Évaluation :
1

Hi I had reservation for pickup truck for today very close to my home, you have moved location for pickup about 8miles away! Not only this put me on disadvantage in terms of travel time but it also added more miles for me and you dis charge me for it! This is very unprofessional treatment of customer! I am very disappointed! Adam

ADAM D. 
Évaluation :
1

Well to start follow through with the reservations and if there's a problem get back to the person if you really need detail call me 973-801-3817 and I'll tell you the awful experience I had this Saturday

Arturo D. 
Évaluation :
5

Bruce was a great person on his job.

ELIZABETH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
5

Keep the interior of the vehicles clean. Have the insurance and registration at a place customers can see it all times without searching the whole vehicle for it.

Uton M. 
Évaluation :
4

Hire additional help

FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margery M. 
Évaluation :
1

This location and staff were great but this was not my original booking. The booking was at a different location and they did not honor my reservation. It sucks that you confirm a reservation and then don't honor it!!!

ABHISHV R. 
Évaluation :
3

get more counter help had to wait half hour to check in

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

I got a good service I recommend this place

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO S. 
Évaluation :
1

Get some body that know what he doing

Richard U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
1

STOP USING TECHNOLOGY AND HAVE A PERSON HELP YOU. RIDICULOUS USE OF IPHONE USAGE FOR RENTING A VEHICLE.

LEO L. 
Évaluation :
3

Have more people to work the front desk. Have employees with better attitude. The gentleman in the morning was nice but the guys in the evening were not that great.

Alfredo G. 
Évaluation :
4

Windows on truck could have been cleaner.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOPHIA M. 
Évaluation :
3

Key drop box didn't have a box and had I not noticed it just fell onto the floor inside the store, my key might have gotten lost if I didn't hand it to the associate instead.

Roseanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

The original place on 326 grand st gave me a truck that has the muffler torn of course i refused it. they sent me to market st instead

SIGIFREDO A. 
Évaluation :
5

Friendly staff . New rules but would still suggest this location as it's always a smooth transaction.

KEMBELYN R. 
Évaluation :
1

The customer service is poor

DUARBIS M. 
Évaluation :
4

Could not get through on the phone. Waited over 20 minutes and had to handle up. Although I explained that I was towing a Porsche Gt3rs I was told the trailer could accommodate. The trailer sat in my driveway and was never used because I could not get the car on do to the steep ramps

Rosario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Davier C. 
Évaluation :
2

This place needs some costumer service training.

JEANETTE W. 
Évaluation :
5

nice

JOSE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YILMAZ Y. 
Évaluation :
5

Nothing you was good with me

J C M. 
Évaluation :
5

I made a reservation online a block away from my shop. I could've walked there, but thankfully I called to confirm this reservation which was never made. So I had no choice but to use the location in Paterson since only they had the 15 foot box that I needed. Their service was excellent, but this was a huge inconvenience for me since it is a lot furtherThen I needed to travel

CHRISTOPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlette P. 
Évaluation :
5

Rien

ERIC R. 
Évaluation :
4

Had a good customer service. Very satisfied with handle of process.

REINIER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

The teller needed help he was by himself there there's was a lot of customers but besides that everything was good 😌

Nelson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS F. 
Évaluation :
5

Keep up the courtesy in a great job you are doing I greatly appreciate using U Haul and Mikey Street you are the best Miss Washington

DIANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill G. 
Évaluation :
2

Had difficulties locating the truck we were supposed to be renting. Then didn't have the additional supplies that I had rented available. We had no choice but to purchase something different (served the same purpose) but we didn't want to purchase it which is why I had rented it.

Jessica W. 
Évaluation :
1

Took too long to help customers and not polite.

MIGUEL G. 
Évaluation :
3

Hi I need from u haul to do better means but blanket more clean Thanks

ZENA D. 
Évaluation :
5

No comments

ANGEL V. 
Évaluation :
5

The staff and manager are very cordial and accommodating. Prompt friendly service. Thank you. Rev. Lee

ANTHONY G. 
Évaluation :
5

U were great. Thank u

DANA G. 
Évaluation :
5

Great service

JANEIDE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMAN C. 
Évaluation :
1

I was charged wrongly. I had to go back to the location so that my bank account could be credited.

JUNIOR H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
5

Keep up the awesome job

PHILALMEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Nothing I wish there were more people like Bruce . He is an amazing worker!!

JOEL T. 
Évaluation :
5

Very friendly location, I didn't know what I was doing and the young lady named Alzia or Iris ( sorry for misspelling the name) was excellent and patient. If I wasn't moving away I would definitely do business here again because of her.

Jack D. 
Évaluation :
5

The parking brake was out of adjustment, pedal goes to the floor

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZORAIDA T. 
Évaluation :
3

Advise the best suitable truck size for the need, and improve the mpg for the 15' truck

SALAH H. 
Évaluation :
5

Great job

CALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Murtada M. 
Évaluation :
5

Had a great experience at this location, the guy behind the counter was very nice and very helpful and went above and beyond to help me. Very pleased

Nureyev O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBISELDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CETIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
1

Lady works at the front thinks she can tell you how to run your day.....i was suppose to be there at 10 i got there at 10:20 she asking me why im at late as if i work for her. She passed me down to anther employ to help me and shes telling her "he's came a half hour late write him up ill check if the truck is ready" Anther customer came to buy boxes she wouldn't help the old lady out very nasty with her I'm being charged 7 $for something i did not use or ask for the hand truck was in the truck i didn't ask them for it or use it i don't see why i should pay for it I always rent out trucks but my very first time for U haul and ill make sure its my last thanks for over charging and the very very rude staff you hired if she doesnt like the place that keeps her worm and puts food on her table then she needs to go find something else she likes doing i own stores and im in the retail and customer service has to be #1 as for the girl that wrote up the paper shes was good and doing her job even tho that lady was asking 100 questions did she come from outside and who send her what shes doing who was she talking to what did she check.....then told her to go help me i had to wait for all this and being asked why did i came late and getting charged for something they left in the truck and i brought it back because i know whats right and wrong!!!!!

ALAAALLDE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENMANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
3

Gas was less than quarter tank... Also with covid and all the truck should of been cleaned.

GICELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

Had a problem adjusting the passenger side mirror. Won't move at all. Everything else was perfect just that deadly issue i had

HECTOR F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sam Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIGE S. 
Évaluation :
4

The truck sounded horrible and drive really bad

LISA C. 
Évaluation :
5

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Expérience générale 
Évaluation :
5

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Expérience générale 
Évaluation :
5

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  Premières impressions 
Évaluation :
5

Excellent job.

mohamed s.  |  Expérience générale 
Évaluation :
5

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  Premières impressions 
Évaluation :
5

I love the services

LETICIA B.  |  Premières impressions 
Évaluation :
5

Great Customer Service

stephanie p.  |  Premières impressions 
Évaluation :
5

Very respectful staff and understanding and helpful

cassandra c.  |  Expérience générale 
Évaluation :
5

Customer service was excellent & everything went smoothly.

amani r.  |  Premières impressions 
Non reviews have been submitted for this location.

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