Évaluations des clients U-Haul Moving & Storage of Penn Hills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Penn Hills

Cote générale :

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John C.
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Helpful will drop odd info and very easy drop off.

Taumailelei W.
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Good customer service

Deborah N.
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Nothing they are on point never needed a truck and couldn't get it keep up the good work

Jerome M.
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Ronald customer experience very professional my customer service was over the the top very satisfy I will return just to say hey to ronald and doug thanks for a great experience

RAJVEER S. | Expérience générale |
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I have had a great experience at this facility. I’d particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I’ll recommend this facility 100%.

Keith D.
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Le client n'a pas laissé de commentaire.

KIMBERLY D.
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Le client n'a pas laissé de commentaire.

shanell l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dana J.
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Le client n'a pas laissé de commentaire.

Robert H.
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Staff was very friendly.

Ken L.
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Le client n'a pas laissé de commentaire.

MONICA J.
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There was a dead monkey in the back of the rental. I have pictures, and plan to go to the police.

Samuel F.
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Le client n'a pas laissé de commentaire.

Dana M.
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Le client n'a pas laissé de commentaire.

JANARD P.
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Le client n'a pas laissé de commentaire.

robert H.
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Le client n'a pas laissé de commentaire.

matthew f. | Premières impressions |
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Great staff. Very helpful. Very clean facility n

Joseph J. | Premières impressions |
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very accommodating, pleasant experience thanks to your team

cody P.
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Le client n'a pas laissé de commentaire.

Carmella F.
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I was given a truck on empty dirty and smelly. Everything I bought to Eric the rep from the store he told me not to worry about it they would take care of it. So today I get my bill and I'm charged for cleaning a truck that was never cleaned in the first place. I will never used U-HAUL every again. I will be filing a report with the BBB also.

ROBERT J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Delice E.
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Staff was courteous and efficient

Linda D.
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Le client n'a pas laissé de commentaire.

RODERICK T.
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The only problem I had was that the amount that was supposed to frozen on the account was charged before I returned the truck. And I ended paying twice and the money hasn't posted back ro my account.

IDALI-ANTOINETTE T.
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Truck was dirty and full of spider webs The driver's side visor was broken. It keep coming down and blocking my view. The visor ended up falling off and I almost had a bad accident. Avoiding hitting another car when that happened some of my things fell and broke. I will never rent again. On my previous rental I paid for 10 furniture covers and didn't get them. I mentioned it and was dismissed. This was a second chance and it almost cost me my life

Veryl L.
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I had a great experience with services

Griffann C.
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Nothing can be improved as far as customer service. These guys are friendly and do what they can to make your moving experience as peaceful and quick as possible. I will use this location every time in the future! I used them three times this month. Only complaint is that they could use new dollies. Truck was perfect and so were the employees.

BRENDA E.
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Le client n'a pas laissé de commentaire.

matthew f. | Expérience générale |
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The staff at the UHaul storage facility is 100% customer satisfaction. Doug is always available for any questions

bill s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William D.
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Wish the gas was full when rented. It was less than 1/4 tank. I put more money into gas than what I used. The gentleman there were great, no problems. Would rent again.

latari M.
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Le client n'a pas laissé de commentaire.

LEONARD T.
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Nothing every thing was great with no surprises.

Jerome W.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Zeeshan M.
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Very helpful guys & great service

Deborah N.
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Le client n'a pas laissé de commentaire.

JENNIFER H.
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The employees were very informative, helpful, and friendly. They are a good asset to your company. If I ever need to rent a van again I would definitely go to the PH Rodi Rd location.

Dorreen A.
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Owner and employees are very customer friendly! Thank you!

Sam P.
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Le client n'a pas laissé de commentaire.

DENESHA M. | Premières impressions |
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Dough makes this place a 5*.

Darrell C. | Expérience générale |
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Doug goes up and beyond for you. A true Gentleman. I will use Doug's facility with all my UHaul needs.

Gopal K.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

amanda F.
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Employees were very kind and helpful

Lavica W.
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I made a reservation on line to do mobile pick up. I arrived and when I tried to get keys they were not available. I had to go inside in which was a horrible mess very dirty. Employees did not have on mask no social distancing. On top of all that I had a reservation and still had to wait over an hour to get service. Next thing I was given a truck that was already rented or not available the truck that was given to me was filthy engine light on and on 1/4 tank of gas. I had to ask for the Dollie that I also had reserved. When I turned it back in the guy just took the key from me wrote mileage on a scrap paper and said he was send me a receipt via email still didn't receive it. Never again In

ELIZABETH G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

matearia P.
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Provide customers with receipts/contracts upon request. Never tell a customer, "wait till I get this coffee in me before you give me hell," when they discover an error with their reservation.

jhon F.
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Le client n'a pas laissé de commentaire.

Katie o. | Premières impressions |
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The staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!

george S.
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Great! the personnel were friendly and welcoming, especially since I don't rent a truck frequently.

David L.
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Le client n'a pas laissé de commentaire.

alicia C.
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Le client n'a pas laissé de commentaire.

glenn M.
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Le client n'a pas laissé de commentaire.

Darrell C. | Premières impressions |
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All of my U Haul needs will go through a Doug and his group.

Cheryl K.
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Nothing, everything was perfect. Eric was awesome and very professional

Darrell C.
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Doug at the Rodi Rd UHaul is top notch. Very kind and courteous and will always work to give you the best deal. Hats off to Doug. Will use his establishment again soon.

Victoria L.
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The truck smelled like moth balls, but was clean otherwise. Maybe some air freshener would help.

Michael G.
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Le client n'a pas laissé de commentaire.

TIMOTHY S.
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Great service Doug is a great representative for the Uhaul company GREAT JOB!!

JOSEPH C.
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Employees were very helpful and respectful. Overall good experience.

david S.
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Le client n'a pas laissé de commentaire.

joel L.
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Le client n'a pas laissé de commentaire.

Roshonda M.
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That's the most out of date uhaul I have ever been in. It should be taken off the road

Francis V.
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Le client n'a pas laissé de commentaire.

Geraldina P.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Le client n'a pas laissé de commentaire.

gail B.
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Le client n'a pas laissé de commentaire.

jerry W.
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Nothing to improve.... this was the quickest service I could ask for. The staff was wonderful and the vehicle was clean and ready to go. I get a lot of things locally that I cannot fit in my car so I will ONLY go to this U-haul for now on

ROBIN G.
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Ramon was courteous and professional!

charles M.
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Le client n'a pas laissé de commentaire.

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Katherine W.
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The truck stalled right after I pulled onto the road. I do commend the employees for immediately coming out to help and exchanging the truck for a different one rather than trying to figure out the problem. However, the location is terrible, and very hard to turn out of. Most people renting a UHaul are not comfortable right away, yet they have to turn onto a very busy two-lane road to get out. Moreover, not all employees were wearing masks; some wore them incorrectly. There is a pandemic on and everyone should be wearing masks and distancing appropriately. Moving is stressful enough without having to fear contracting a deadly virus just because someone is too macho to wear a mask.

MAX S.
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Le client n'a pas laissé de commentaire.

Dale M.
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Le client n'a pas laissé de commentaire.

DARRELL C.
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Le client n'a pas laissé de commentaire.

EDWIN J.
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I believe everything was to satisfaction and well maintained.

roxanne P.
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Le client n'a pas laissé de commentaire.

GREGORY B.
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Le client n'a pas laissé de commentaire.

Kenesha t. | Premières impressions |
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Although the storage unit that I reserved was not available the employees helped me find one that was bigger. The staff were nice and even took me to each size storage unit so I could make sure I had the correct size. The check out process was fast and easy.

Todd P.
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Easy online check out and the check in was quick and friendly. The gentleman that checked me in was very friendly.

DANIELLE H.
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Le client n'a pas laissé de commentaire.

TERESA P.
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Checked in smoothly at desk

Kelsey C.
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This has nothing to do with the location. The location was nice easy to navigate for pickup. They were open when we returned and that made the drop off even easier. The problem was with the UHAUL mobile pickup the website would not pickup my location (I had my location on and everything) and then I was on hold for 30 mins to try and get help. My boyfriend eventualy tried it on his phone and it worked but it still put us behind on our moving day.

JOHN H.
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Le client n'a pas laissé de commentaire.

Frank D.
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The two gentlemen who assisted in setting up the tow dolley were great. Very helpful.

matthew f. | Premières impressions |
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Doug, the manager, was outstanding to deal with.

Joshua L.
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Improve instructions and process for picking up a truck prior to opening hours. It took 45 minutes for me to get the truck remotely. Uhaul customer service could not be reached and no one answered the chat feature. Also do a better job of ensure the truck is functioning properly. My truck leaked when it rained.

CHARLES T.
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Customer service was excellent. Very Very Good! But the van that I rented smell like cigarette smoke and the front right tire was low on air. Other than that, everything went well.

JAMES D.
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Le client n'a pas laissé de commentaire.

Noble D.
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Le client n'a pas laissé de commentaire.

deana M.
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N/A

George G.
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Le client n'a pas laissé de commentaire.

george S.
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Le client n'a pas laissé de commentaire.

stephen W.
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Le client n'a pas laissé de commentaire.

DHIREN P.
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Le client n'a pas laissé de commentaire.

RYAN M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Le client n'a pas laissé de commentaire.

Nina G.
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The general manager was super friendly and a delightful face to see walking in, was also very helpful with my needs. he is an amazing manager and deserves a raise!!! i will definitely be coming back for any future moving needs!

jasmine B. | Premières impressions |
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I will never shop at uhaul again. When I picked up my truck, it wasn’t checked and there was wood in the back so after an hour of not realizing it was back there prepping for my move to another state, I had to return my truck for another one. The staff was friendly, but not helpful I wanted more than a $50 return for my inconvenience.

michael Z.
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All staffs were friendly and helpful.. Took their time to explain how the tow dolly works even almost after hour of business.

Joseph D.
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Le client n'a pas laissé de commentaire.

douglas W.
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Nothing. The service was a smooth in and out. The equipment was clean and in tip top running condition. The employee's were courteous, knowledgeable and efficient. The Rodi Rd location is top notch.........????????

Liz J. | Expérience générale |
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The staff was very nice and helpful everytime I went there. They were fast and efficient with all their work. They were also very helpful and understanding with any problems or issues you might have.

RAJVEER S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

charles Z.
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Quick and easy service, they got me in and out without any hassle and were very friendly. Next time I need a truck I'm definitely coming back here.

JOSHUA V.
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Work on the mobile app.

DIANA S.
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Le client n'a pas laissé de commentaire.

LINDA E.
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This is the 3rd time I have used this Uhaul location to rent a truck and have never been disappointed. Everything went smoothly. The van was easy to drive and I actually enjoyed it. The employees were kind and so helpful. I will be back again whenever I need a vehicle!

ASIA M.
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Le client n'a pas laissé de commentaire.

Claude L.
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I had a great overall experience nothing to improve upon.

Caprena R.
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Very knowledgeable products and services

frank H.
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Le client n'a pas laissé de commentaire.

Madori C.
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Hard to get in and out but that was the person who decided on the locations fault.

WILLIAM L.
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Le client n'a pas laissé de commentaire.

Curt S.
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Good service

Michelle W.
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My experience was great. I can't think of any improvements.

Vincent C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Carol M. | Expérience générale |
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My total experience with uhaul was very good. Would highly recommend this site. When I arrived at that location and realized the unit was to small the owner/ manger was very good about making a larger unit available that night . Kudos to them. 👏🏼👏🏼👏🏼

warren m. | Expérience générale |
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no comment

kevin h. | Expérience générale |
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I cancelled my storage at this place and just seen that u guys charged me till jan 31 2020 i left ib july even opened door and called corporate and told them that i was leaving facilitys

Natasha P. | Premières impressions |
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Good customer service didn’t show attitude

Carol M. | Premières impressions |
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They were very cooperative when we found out that the storage that I booked on the phone was not adequate. The manager at the Rodi Uhaul gave me a larger storage room. I was very pleased with him.

FLOYD B. | Expérience générale |
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Doug and his staff are great.

Annette S. | Expérience générale |
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The manager Doug at the Penn Hills office along with his staff were very helpful and courteous. I will recommend his facility to everyone I know. Annette Sampson

Rhonda M. | Premières impressions |
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My only problem with your service is upon leaving the family we could get out but upon my return I couldn't access the property I was given a code and it didnt work and Icouldnt get help after 6pm

Jeaonna H. | Premières impressions |
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The move in process was easy and great. I regularly visit the Rodi Road location and it’s always a great experience.

lynne t. | Expérience générale |
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It was great and i would use them again if i needed to

EBONY J. | Expérience générale |
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Outstanding customer service from James, Solomon, and Doug, as well as other staff members.

WILLIAM H. | Expérience générale |
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Contacting the facility directly has become difficult.

Matt A. | Premières impressions |
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Excellent customer service from the owner, Doug. He worked hard to resolve my prob when my mower would not fit through the door opening of the unit I had originally reserved. Service was outstanding.

Darrell C. | Expérience générale |
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Doug and his staff are excellent. Very friendly and helpful. Will rent from them again.

YALONDA H. | Expérience générale |
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Thank you

Darrell C. | Premières impressions |
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Very polite and very helpful. They will be my moving place.

ROSEMARY O. | Expérience générale |
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I have had my unit several years and always delt with Sherri Robbin sand was very satisfied with her. However Doug exceeded expectations and extremely polite and accomadating. Thank you Doug.

JEWELL H. | Expérience générale |
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Thank you

GWENDELLYN O. | Expérience générale |
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Could never reach anyone via phone at the Moore Storage #. Reached Doug on first attempt at U Haul.

bruce t. | Réservation |
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Sheri was awesome. I really like your customer service. She helped us out and did everything amazing

CANDIS W. | Expérience générale |
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Your facility truly met my needs. The units and the grounds are clean and secure. Also the attendant was more than helpful.

Non reviews have been submitted for this location.

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