The u haul in Penn hills has nice reliable trucks. I rent trucks from them monthly while I'm doing home renovations and I've had good experiences with this facility.
Richard C.Customer Reviews for U-Haul Moving & Storage of Penn Hills
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
There is a lack of appliance dollies nationwide, there needs to either be more available or not offered on the website when you reserve your vehicle. I had to go to Harbor freight and buy an appliance dolly to move a refrigerator and a stove. Had I known this before I picked up the truck I could have saved myself $200 and 30 miles which I had to pay fees for.
Gregory B.Stay friendly
jerry K.Very friendly and professional
Jason R.The website chose a different location than what I chose which turned out ok but it was confusing bc I got several different confirmations for two different locations.
Gina M.Friendly and helpful staff!
Crystal W.The crew in this location is excellent. Very helpful. They come out and go over everything that you need to know and doesn't have an issue if you have more questions. They provide all additional services and explains them if you need them. Your doing excellent!!
Carolyn S.Doug and his colleague were extremely polite, respectful, and efficient. I would highly recommend this Uhaul location for everyone to use!
Gretchen M.Add a couple more chairs and some refreshments an let an old man set down LOL...l just kidding.....!! Just keep up the good work that your doing THANKS..!!
Curtis W.The gentlemen working at this location are fantastic!!!!! I will definitely recommend them to all me friends!!
TAMMIE F.Staff very friendly and helpful. The doors on the units are pretty worn and could use maintenance or replacement. Would recommend
Dawn S. | Premières impressionsThe gas was on empty and it needed a oil change Also the self check out and check in was a mess The lock would not open to get the key You have to push the metal bar on the lock I had to wait 20 min to get some1 on the phone to tell me that A sign would be great On the return the would not fit in the key box smh Had to wait for 25 min to get the okay to put it in the mail box and not in the key return
Bianca W.I really liked how the guys in the office on Rodi Road treated me so nicely and made me feel comfortable renting the Uhaul. They gave me a nice truck and made my move very easy for me!
Elizabeth S.Everything was good service was fast guy's did a good job in and out I was on a timeline to get to my pick-up and it worked out.
RICARDO C.Staff are very helpful and friendly
Gene Z.What a great crew going out of their way for us
Mike D.The staff was friendly but the truck truck was crap. The truck was snow covered and frozen when we picked it up with snow inside the cab from the passenger door not being completely sealed, the lock on the back was frozen. After we got it home and loaded, we could get the key to work. The steering wheel was locked and the key would turn. After an hour on hold with roadside assistance we waited all day (4:30!!) for the technician to come out. He had to make a new key saying the one we were given was too weak. We called multiple times throughout the day to check on the technician's ETA and we're disconnected each time no matter which menu item we selected. Overall, the poor equipment and lack of communication made moving day very difficult. We had a crew lined up to help load/unload that ended up sitting around all afternoon with nothing to do then working until 9:00 at night to get everything moved. It was a terrible, terrible day.
Rebecca J.Good service and have the van ready for me
Jose C.Updating the lockbox system to digital lockboxes or something else easier than dial locks which were difficult to unlock.
Shelli S.The facility was very clean along with having the employee's being as helpful as they can.
lynn t. | Expérience généraleVery polite with Customers
DIANE M.I just did the drop off there and the staff was very friendly.
JOHN P.Didn't deal with anyone at this location. Just dropped the equipment off.
CLAYTONANDREW M.Very friendly and helpful. Took the time to go over the operation of the equipment.
JOHN C.This was the worst experience I've had with uhaul. I was unable to complete my move due to the unsafe bald tires that were on the truck. I got stuck in snow for 45 minutes and had to ask random men to to push me out of the driveway. Tire pressure was low from the beginning, burning smell was coming from somewhere while I was driving. It was awful.
TONYA B.Friendly staff. Great experience. Will definitely use them again.
Dominic C.Truck was a little messy, but thats a minor complaint.
ALEXANDER H.The service rep Solomon Huges was pretty cool. Easy and quick rental process. Eeven had the truck heated up!! Thanks
FRANK H.The crew friendly, and professional. They set up the trailer I rented very quickly, but paid strick detail to safety and uhaul procedures. That said, If the equipment is available at this when I need it, I will definitely patronize the Rodi Road location.
Kevin H.Perfect customer service, fast and easy. Always great staff. Would never go anywhere else for my rental needs.
ANTONINA E.top-notch customer service. representatives were extremely helpful.
ALLEN W.Start giving out discount rates to regular customers I gets truck twice a month or
Deborah N.General Manager accepted keys later than they normally stayed upon literally with a smile on his face. Moving is an uncomfortable time for a lot of people. Making this process simple and easy can make the burden that much more bearable. This location is doing things right!!
JOSHUA S.Thanks!!!
Ronda B. | Expérience généraleRented a cargo van, it was very clean and had the latest tech package, which made driving easy and safe. Transaction was seamless, customer service was friendly and polite.
CRYSTAL C.There is some garbage in the upper lot, mattress and a few other things that don't look great. I would give it a 5 star of those things were picked up. T On another note the guys that work at the office were very nice and helpful.
KITSY H.No need to improve anything! The staff was great…very fast and friendly!
ROBERT M.The manager at this location is great
BRENDA K.I'm sorry this time I was not satisfied I get truck every month sometimes twice month YALL charge me over the amount that I was supposed to be paying
DEBORAH N.Uhaul does not accommodate the customer. You pick up where THEY want you too. When they want. Tired of the runaround when you rent a truck. Period.
MARK S.Show customer service having a live person to talk to you over the phone to rent any vehicle instead all so high tech....it is my personal opinion. I did everything myself I have never saw anyone in person only to pick up the rental. Not my cup of tea類
CHARLES R.I had a little billing hiccup and the owner fixed it right away and could not have been more helpful.
SARAH R.Make sure they know that they have to perform the after hours drop off requirements (photos, etc…) prior to dropping keys in drop box, if applicable.
RONALD R.I have a contract for less than 6 hours on a motorcycle trailer. Return the trailer in less than 6 hours (approximately 4 hours). Was charge again for a 48 hour rental. Try to call, but would not answer the phone. Please help.
allen M.Just make sure that no one smokes in vehicles
VERONICA M.Employees were super friendly and helpful, quick to confirm the rental and they hooked up and got me going with the trailer fast! Trailer was in great shape and worked out wonderfully! Merci!
AYDAEN L.Contact customer before canceling reservations
TENIOLA O.Very friendly crew
OLUSOLA O.Doug and his team were extremely professional and super nice even with the craziness of their day.
KIMBERLY S.Rien
BARRINGTON P.Stop misleading advertisement $19,99 when the cost is far greater, will never use this company again. Your cost is much more than private companies. Never again!!!!
SONDRA H.Loved it. The guys were great there
DEBORAH M. | Premières impressionsUhaul are always good and can be relied upon.
Jake O. | Expérience généraleI always trust U-Haul for all my movement needs
Sanjiv K. | Premières impressionsThank you for your service
Walter H. | Expérience généraleWould store here again
jim v. | Expérience généraleNice staffs, happy to help everything we need.
Qui N. | Expérience généraleThe guy working was by himself and I know it was a busy day but he handled it well. Promote him.
Walter H. | Premières impressionsThat eric gains was a great help he help me find the rite size storage good customer serves
Charles H. | Expérience généraleThe U-Haul Storage store of Penn Hills very friendly & excellence service.They were happy to help me with anything I need. Thank you for everything.
Qui N. | Premières impressionsThe staff were super friendly and easy to talk to, we had an issue with the latch to open and close our unit and they took care of it immediately.
Alexandra R. | Premières impressionsI have had a great experience at this facility. I'd particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I'll recommend this facility 100 %.
RAJVEER S. | Expérience généraleGreat staff. Very helpful. Very clean facility n
matthew f. | Premières impressionsvery accommodating, pleasant experience thanks to your team
Joseph J. | Premières impressionsThe staff at the UHaul storage facility is 100 % customer satisfaction. Doug is always available for any questions
matthew f. | Expérience généraleDough makes this place a 5*.
DENESHA M. | Premières impressionsDoug goes up and beyond for you. A true Gentleman. I will use Doug's facility with all my UHaul needs.
Darrell C. | Expérience généraleThe staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!
Katie o. | Premières impressionsAll of my U Haul needs will go through a Doug and his group.
Darrell C. | Premières impressionsAlthough the storage unit that I reserved was not available the employees helped me find one that was bigger. The staff were nice and even took me to each size storage unit so I could make sure I had the correct size. The check out process was fast and easy.
Kenesha t. | Premières impressionsDoug, the manager, was outstanding to deal with.
matthew f. | Premières impressionsI will never shop at uhaul again. When I picked up my truck, it wasn't checked and there was wood in the back so after an hour of not realizing it was back there prepping for my move to another state, I had to return my truck for another one. The staff was friendly, but not helpful I wanted more than a $50 return for my inconvenience.
jasmine B. | Premières impressionsThe staff was very nice and helpful everytime I went there. They were fast and efficient with all their work. They were also very helpful and understanding with any problems or issues you might have.
Liz J. | Expérience généraleMy total experience with uhaul was very good. Would highly recommend this site. When I arrived at that location and realized the unit was to small the owner/ manger was very good about making a larger unit available that night . Kudos to them.
Carol M. | Expérience généraleno comment
warren m. | Expérience généraleI cancelled my storage at this place and just seen that u guys charged me till jan 31 2020 i left ib july even opened door and called corporate and told them that i was leaving facilitys
kevin h. | Expérience généraleGood customer service didn’t show attitude
Natasha P. | Premières impressionsThey were very cooperative when we found out that the storage that I booked on the phone was not adequate. The manager at the Rodi Uhaul gave me a larger storage room. I was very pleased with him.
Carol M. | Premières impressionsDoug and his staff are great.
FLOYD B. | Expérience généraleThe manager Doug at the Penn Hills office along with his staff were very helpful and courteous. I will recommend his facility to everyone I know. Annette Sampson
Annette S. | Expérience généraleMy only problem with your service is upon leaving the family we could get out but upon my return I couldn't access the property I was given a code and it didnt work and Icouldnt get help after 6pm
Rhonda M. | Premières impressionsThe move in process was easy and great. I regularly visit the Rodi Road location and it's always a great experience.
Jeaonna H. | Premières impressionsIt was great and i would use them again if i needed to
lynne t. | Expérience généraleOutstanding customer service from James, Solomon, and Doug, as well as other staff members.
EBONY J. | Expérience généraleContacting the facility directly has become difficult.
WILLIAM H. | Expérience généraleExcellent customer service from the owner, Doug. He worked hard to resolve my prob when my mower would not fit through the door opening of the unit I had originally reserved. Service was outstanding.
Matt A. | Premières impressionsDoug and his staff are excellent. Very friendly and helpful. Will rent from them again.
Darrell C. | Expérience généraleMerci
YALONDA H. | Expérience généraleVery polite and very helpful. They will be my moving place.
Darrell C. | Premières impressionsI have had my unit several years and always delt with Sherri Robbin sand was very satisfied with her. However Doug exceeded expectations and extremely polite and accomadating. Thank you Doug.
ROSEMARY O. | Expérience généraleMerci
JEWELL H. | Expérience généraleCould never reach anyone via phone at the Moore Storage #. Reached Doug on first attempt at U Haul.
GWENDELLYN O. | Expérience généraleSheri was awesome. I really like your customer service. She helped us out and did everything amazing
bruce t. | RéservationYour facility truly met my needs. The units and the grounds are clean and secure. Also the attendant was more than helpful.
CANDIS W. | Expérience générale