They were fast and efficient. Valeria even helped me personally. Merci
naomi K.Customer Reviews for U-Haul Moving & Storage of Pilsen
Testimonials From Recent Customers
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Excellent Staff and Good Service
Tejas R.No customer respect I feel, so sorry to say that.
ADEFOWOPE A.The regular staff was great. There was one older white man that is a maintenance worker who is EXTREMELY misogynistic and inappropriate. Made a lot of incredibly insulting and sexist comments with no provocation. I had to have his help to cut off an old lock and was extremely uncomfortable the entire time with the weird things he said, as was the female front office worker. She had to apologize for him several times. He alone was enough for me to want to never come back here.
CATHERINE S. | Expérience généraleThe dolly’s should be a little bigger, they used to be then were replaced with small ones.
NANCY L. | Expérience généraleWhen I picked up the cargo truck (which was new and awesome) they didn't tell me where to drop it off, so that added frustrating time upon return.
Stephen L.I had a really nice stay there I only needed to space until I moved into a new store
Quadretta B. | Expérience généraleI had to sleep in a U-Haul with my 5 kids all night it was every uncomfortable because I couldn’t get in the storage unit and I had until 11:00pm to be out the apartment I was renting so o couldn’t sleep there I was being transported to a homeless shelter but I couldn’t go because I was rented I unit that was already someone else’s so I had to wait until they open at 9:00am.
Fayedora J. | Premières impressionsExcellent service and good information provided by the attendant
LUIS G. | Premières impressionsKeep up the good work,, it just needs to be 24hrs other then that it’s great Thank you
diane p. | Premières impressionsAll staff, very helpful. Excellent service and the more important care the costumer. The place is very nice, facilities and people.
PHANOR H. | Premières impressionsThere is no parking lot. The agent told me to return the van on the street, and that there is always plenty of available space. However, I had to drive around for 20 minutes until a spot opened up. Then on top of it, there is a short in the van, and the headlights remain on, no matter what you do. I had to wait 30 minutes after I turned the vehicle off for the lights to turn off.
James C.The only reason for leaving was price increase
EARL S. | Expérience généraleThe young woman working on location was highly professional, intelligent, well spoken and friendly. Very good representative for your company.
Jessica g. | Premières impressionsThe Staff was very informative and professional
GARY D. | Expérience généraleValerie is excellent. She explains things simply. clearly and patiently. She has a good speaking voice. The entry sensor is difficult to reach. It should be arched out and towards the arriving cars. The high rise building that I park my car in has the sensor arching out from the complete unit and it is much easier to reach and use.
SUSAN P. | Premières impressionsYour company is unorganized and over priced
NICOLE M. | Expérience généraleU-Haul bought out the storage company that I was using. They had no record of my past payments or rate. I went from paying $35 to $80 a month for the unit that I was already in. Therefore, I moved out.
NICOLE M. | Premières impressionsGreat customer service. Thank you
KIMBERLEY B. | Premières impressionsI recently stoped over to uhaul to pay my bill and also to receive the new lock that is required for the units valerie was very informative on the new policies and helpful on any questions i had but i noticed the rate for the 5by 10 units listed on the sign was 79,99 and im paying 99 if that rate is for newcomers i would like to think the established unit renters deserve that 79,99 rate i truly hope that their would be no rate increases in the near futre or beyond the rate increased a few times in the previous years i truely hope that the current rate will last awhile respectfully Gary D
GARY D. | Premières impressionsSome people need assistance at night.
RHONDA T. | Expérience généraleEverything went very well...... I had no problems at all.
DEBORAH T. | Expérience généraleI would definitely recommend this place to anyone trying to rent a uhaul or van, the staff was very respectful helpful and smooth.
Lavar W. | Premières impressions