good customer service, availability and location.david D.
Customer Reviews for U-Haul Moving & Storage of Pine Island
Pour nous contacter
Schererville, IN 46375
(Route 30 and Pine Island just east of Burr)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.Lyn M.
Nothing, everything was perfect. Staff was nice and helpful.Walter S.
Le client n'a pas laissé de commentaire.Dana W.
The guys were very helpful and welcoming.John K.
Just need to be reimbursed for my payment Closed it out on May 5th already spoke to someone and I am suppose to get reimbursed!!@Meita L. | Expérience générale
Le client n'a pas laissé de commentaire.Carol G. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE R.
Keep these employees. Everyone was beyond helpful and knowledgeable. In and out in a few minutes. They hooked and unhooked the trailer. Great job guysHolmes B.
Le client n'a pas laissé de commentaire.Lawrence D.
The staff was extremely helpful! Thank you so much!Sonia M.
your staff at Pine Island was great to work with. very pleased. your internet page is terrible not easy to navigate and didn't even give me Pine Island as a point of pick up. maybe do something with your web page. thank you.martin F.
Le client n'a pas laissé de commentaire.stephanie P.
Le client n'a pas laissé de commentaire.william C.
Le client n'a pas laissé de commentaire.Ryan F.
Tighten up the mirror on the passenger side as it moves from it's position after setting and a going a few rough road area or exiting and entering driveway approaches it moves. My overall experience getting the contract and getting on the move was the fastest and very appreciated. The man checked us out speedily, gave us our total bill after a few minutes. Thanks very much.Brandon H.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Patrick M.
Friendly sales staff. Fast service.Robert S.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.CHARLES M.
Excellent service à la clientèle. The process of renting went very smoothly.Thomas J.
Le client n'a pas laissé de commentaire.kimberly B.
Le client n'a pas laissé de commentaire.Deshaune B.
This facility is very good doing business with and I will recommend all my friends if they will ever need a storage unit and I will be back if needed in the future.David g. | Expérience générale
treated wellWalter K.
The cab smelled like cigar and cow poop. It never went away and being an asthmatic, I was sick the entire trip.Christina B.
Le client n'a pas laissé de commentaire.Chris J.
Le client n'a pas laissé de commentaire.MICHAEL P.
Very happy with the service very professional.Randall M.
Le client n'a pas laissé de commentaire.RICHARD Z. | Expérience générale
No improvement necessary. The delivery and pickup service were excellent! The girls who delivered and picked up provided excellent service! Couldn't ask for more friendly and helpful service!Joseph D.
Le client n'a pas laissé de commentaire.KEVIN D.
Both times I've gotten a truck from this location, I've been super pleased. Romeo was who I dealt with, and he was was very efficient and friendly. The drop off process was also very easy.Troy S.
Nothing your service was great especially Romero at the front deskMARY V.
Le client n'a pas laissé de commentaire.MARCUS D.
Le client n'a pas laissé de commentaire.Zachary E.
Le client n'a pas laissé de commentaire.Walter K.
Le client n'a pas laissé de commentaire.David K.
Nice people ,clean environment .Bernard F.
One of the chains that go to the undercarriage of car being towed was "wrapped" around metal stabilizer bar so tight I cannot undo it to secure under my car. That means I was only able to use one of the chains. I checked the straps and ramps, but did not check this while at UHAUL. But I think UHAUL should be responsible to do an all points check before renting equipment, this would have been spotted.Farooq N.
Le client n'a pas laissé de commentaire.jose A.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Heriberto M.
Le client n'a pas laissé de commentaire.Erin B.
The engine in the truck had a humming noise when I put my foot on the break while the key wasn't in the ignition. No problems overallDARRYL K.
Customer service was top notch...quick, helpful, and efficient.JAMES F. | Premières impressions
Very polite and professional.Bernard F.
Le client n'a pas laissé de commentaire.Muaz A.
Le client n'a pas laissé de commentaire.Malcolm H. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL D. | Premières impressions
Le client n'a pas laissé de commentaire.Eric W.
Not double charge for a dolly! I got charged for two dollies when I only got one when I rented the truck!Lonny H.
Staff were efficient with the pick up and drop off process. The gentlemen who I picked up with was great! The condition of the trailer was less than desired. The door was very difficult to open and close, the door rubbed a couch on the way out and received grease transfer and worse of all... the trailer leaked. Our belongings in the front of the trailer were wet. The representative didn't offer any rental cost compensation. He only said thanks for letting me know. I may shop around based on the equipment condition the next time I need a rental.Shawn B.
Le client n'a pas laissé de commentaire.Russel V.
Le client n'a pas laissé de commentaire.Terri W.
Le client n'a pas laissé de commentaire.Avisel M.
Manager Was awesome when way out of his way to make sure I got a good truck with Bluetooth. I am Au haul dealer myself and I would definitely have this guy work For meTERRENCE K.
The owner at this location is top notch! He always takes great care of his customers.DeAnn J.
Overall Uhaul business has never let me down. Thank you for making my moving experience EASY!Monique S.
Uhaul would have permanently lost me as a customer as I had planned to rent a truck in Crown Point, IN at 1501 N Main St. After taking 1/2 hour for online check in, I was FINALLY given the code to unlock the key for the truck. After trying for 20 minutes, I called your 800 number which was like talking to the wall. Why cannot these people actually do ANYTHING. I wanted to find a dealer with the truck I wanted in my area. This could not be done because the rep was not from the area and did not know how to look. Does Uhaul hire idiots or is your system that bad? I hung up and called the Merrillville, IN store on Rt 30/81st St. Laura answered and was an angel. She helped me cancel the reservation I had and got me a truck nearby from a dealer that was actually open on Saturday morning. I had people waiting for me and wasted over an hour for the outdated online check in and worthless Uhaul employees, and then I got lucky and reached Laura. Please take care of this lady and keep her with your company. If I need a truck again, I will ONLY call her and if I cannot get her, I will not waste my time with Uhaul again.MICHAEL L.
Uhall helpers at end drivers good had to wait 30min 2 times never did talk to anyoneDONALD W.
Le client n'a pas laissé de commentaire.Amy V.
Le client n'a pas laissé de commentaire.Jayme G.
Very Nice Employees!!!Meita L. | Premières impressions
Le client n'a pas laissé de commentaire.Vernon G.
I moved out of state , thats the only reason I'm not a customer any longer I appreciate your service and the ability to donate my 2 units in exchange for finding a home for the existing items cleaning and vacating the units room 26 & 17 Thank You again for creating a. clean pleasant environment and service.Cassandra B. | Expérience générale
Staff was very helpful and made the process easy and quick. I would highly recommend this facility to family and friends.Cathryn H. | Expérience générale
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.Ruben M. | Expérience générale
Le client n'a pas laissé de commentaire.federico c. | Expérience générale
Le client n'a pas laissé de commentaire.juwan C.
Le client n'a pas laissé de commentaire.Melissa R.
Le client n'a pas laissé de commentaire.Kevin E. | Expérience générale
Demetrius made my experience a very nice one because he was courteous, informative and professional. Any concerns that I may have had he answered and even provided suggestions.Stacy S.
They were wonderful and really cared about your experience.Eric K.
The customer service person was so nice and extremely attentive.Amber P.
Help and communicate when there is an issue. I spent my New Year's Eve on the phone. For hours because my ubox was canceled. I was told several things by uhaul and moving help. Wasted hundreds of dollars with no compensation. I will never use uhaul again it was a disasterTajha M.
Le client n'a pas laissé de commentaire.Teresa C.
Staff were very friendly and helpful during both of my visits to their office (on November 29th and December 19th).ROALD S. | Expérience générale
The truck driver door rattle like crazy my entire trip I was in misery. The outside driver mirror shakes like crazy, every time I switch lanes I get dizzy look at the mirror. The front left driver seat had my entire body shaking, I have my pain due to renting this old truck. And to top it off I had to pay for this abuse. That truck should be sold off at auction and never be rented again. I have a video if you would like to see my misery I had to endure during my time renting this truck. I had to bring the truck back early I could not take it any more which ruin my plans. I plan to upload a review to YouTube to show people not to rent these truck from uhaul.wilford B.
He was super nice and was able to figure out a situation where the system was telling us it wanted me to drop off the trailer at a different location. He even gave me some tips on backing up trailers since I didn't have a lot of experience. Merci!Surya V.
The owner operator was very pleasant and helpfull. He had the equipment ready at the appointed time of pick up. He also preformed a safety check to insure everything was working correctly before we left the lot.JAMES G.
Le client n'a pas laissé de commentaire.SONDA P. | Expérience générale
Le client n'a pas laissé de commentaire.Mike S.
Le client n'a pas laissé de commentaire.GLORIA T.
Le client n'a pas laissé de commentaire.Angela N.
Le client n'a pas laissé de commentaire.GLORIA T.
Le client n'a pas laissé de commentaire.Yolanda G.
Told me a balance that wasn't legit ended up paying more than expected. They lied and took my money I will never use them againAlec W.
Vehicle was cleaned, but in serious need of service. Steering wheel shook, radio didn't work, and it smelled of cigarettesTimothy G.
Le client n'a pas laissé de commentaire.Christopher M.
Have trucks available in all locations.Francisco O.
Le client n'a pas laissé de commentaire.sally G.
Le client n'a pas laissé de commentaire.yolanda O.
Le client n'a pas laissé de commentaire.Samantha C.
Great employee. He was by himself. I dropped off the truck before the store opened and the employee call me. I did not want to leave the keys so I took them with me.PORTIA D.
Online process was very frustrating. Once I finally got the keys for the truck the battery was dead. The guy there WAS very nice and got me a new truck quickly which was appreciated. The online check process needs some work however.TODD H.
Well first of all my U-Box arrived two days late and when I scheduled for a pickup I get there my box was not pulled out the truck we rented was there so we had to reschedule for the next day when we get there my U-Box was pulled out but the truck was not there so we ended up scheduling for a third dayWade A.
Some of my property arrived broken and badly scratched. Who do I contact about that?Patricia H.
Le client n'a pas laissé de commentaire.Suzanne K.
Le client n'a pas laissé de commentaire.martin M.
Le client n'a pas laissé de commentaire.Rita P.
The truck wasn't ready when I got there and had barely any gas in it. No one greeted me at the office when I was having issues. I had to go in the back shop to find slmeone.Michele F.
Very professional and well respected took the time to show me the facility and explained how everything goesDavid g. | Premières impressions
Le client n'a pas laissé de commentaire.freddie C.
Very good service.Melinda M.
Le client n'a pas laissé de commentaire.Matt W.
Le client n'a pas laissé de commentaire.rachael T.
Le client n'a pas laissé de commentaire.Steve P. | Expérience générale
Demetrius was awesome and thank you my friendDan F. | Premières impressions
Le client n'a pas laissé de commentaire.juanita r. | Expérience générale
Le client n'a pas laissé de commentaire.Rita C. | Expérience générale
Mr. Collins is very professional, friendly and delivers excellent service. I highly recommend this Uhaul for your moving needs. I had an excellent experience.Kelli P. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel D. | Expérience générale
Le client n'a pas laissé de commentaire.Gene C. | Premières impressions
Everyone here have been super helpful and has answered all my questions and concerns.FRANCISCO V. | Premières impressions
Le client n'a pas laissé de commentaire.ALAN M. | Expérience générale
Le client n'a pas laissé de commentaire.triana m. | Premières impressions
The employee that worked by himself was Always helpful and did not complain. This particular facility is good, clean, well maintained and I felt safe using their services. I would HIGHLY recommend and the employee deserves a raise because he go above and beyond.Laquisha E. | Expérience générale
Le client n'a pas laissé de commentaire.La Quita B. | Expérience générale
Large facility, helpful and kind customer service.Kimberly H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael A. | Premières impressions
Le client n'a pas laissé de commentaire.Trevelle C. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie R. | Expérience générale
The prices just kept increasing sometimes in 6 months and yearly. No discounts given for being a loyal customer for many years.Donna S. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon O. | Expérience générale
The manager was very helpful in securing me a unit.Marion S. | Expérience générale
Le client n'a pas laissé de commentaire.shakeeta t. | Expérience générale
The general manager Demetrius and his staff are exceptional, courteous, helpful and really concerned with satisfying the customer. Outstanding people!Alfreda C. | Expérience générale
I arrived the day before to see the size of the unit. The attendant told me that the items in the uhaul trailer would fit into the unit. However, the unit was too small. I could only load 3/4 of my items. I will have to take the items out of the smaller unit and move to a larger unit.Eddie B. | Online Move In
The staff was very helpful!!!Latrisha C. | Premières impressions
Le client n'a pas laissé de commentaire.Tonica B. | Premières impressions
Prices to high for just a 5×5×12 for 80 dollars to much I went to another storage facility and I got something way bigger for lessClaudia C. | Premières impressions
Parts stolen off my bus Facility gate broken more than fixed Didn't work when I needed vehicle No snow or ice removal. Vehicle stuck for a long period of timety y. | Expérience générale
Le client n'a pas laissé de commentaire.ancia t. | Expérience générale
Le client n'a pas laissé de commentaire.Deirdre A. C. | Expérience générale
Because of serious health issues I wasn’t able to keep up my payment and you would not work with me to keep my paymentBESSIE A. | Expérience générale
Unfortunately we had to leave because the amount per month went up $50 which was way too much. So we were forced to find another facility for our storage. Otherwise we would've stayed and we would recommend your facility to other people.Jim K. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer A. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P. | Premières impressions
Le client n'a pas laissé de commentaire.Julian H. | Expérience générale
I was disappointed because I had made a reservation for a larger unit and the day of my move in was there if that they didn't have it available.. After looking things over they found me a unit but it was smaller than I had reserved.. I was not able to move in all my belongings as was expected.. Which is a HUGE inconvenience but I had no choice but to deal with itRachel C. | Premières impressions
Staff was absolutely wonderful the day we came to rent a truck and storage unit.mary g. | Expérience générale
The transaction was quick and easy and the Associate answered all my questions.RICHARD Z. | Premières impressions
Le client n'a pas laissé de commentaire.patricia C. | Expérience générale
Very helpful and courteous staffJAMES G. | Expérience générale
Le client n'a pas laissé de commentaire.Marquetta S. | Expérience générale
Le client n'a pas laissé de commentaire.rodney p. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN W. | Expérience générale
Le client n'a pas laissé de commentaire.Paul M. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES G. | Premières impressions
Office staff were not wearing masks.Ayrin B. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly T. | Expérience générale
We ran into one issue accessing the unit on 8/13 where we could not get in at 9:30 PM. When renting the unit, I was told I had 24/7 access so was a little disappointed in this but was able to get in on 8/14 without any issues to empty the unit out for my move.Tom T. | Expérience générale
The system that gives you storage units automatically pushes you into what you think is an actual unit, but is actually a parking spot. During conversations with my reservation with team members, no one calls this to attention or confirms this is actually what you want, and simply assume you know that the system did that. While the staff was helpful in finding a solution, they made it seem like this is a VERY common occurrence, yet U-Haul hasn't fixed the underlying problem.Aaron T. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT C. | Premières impressions
Great customer service!!! Very easy going and patient people.mary g. | Premières impressions
Staff members were absolutely wonderful!mary g. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan C. | Expérience générale
I have told the people at this location a few times about the roll up door being hard to open do to the spring being broken and nothing was ever doneRobert P. | Expérience générale
My overall experience was a good one. Everything worked out. I moved out on April 23 and moved in on May 1. The only thing that can suggest is that your man at the Pine Island facility needs some help. He does a fantastic job and is a good man. You need to take care of him or you will lose him. For one man working by himself, he did an outstanding job. I do not remember his name, but he went far and above his job duties. You are very fortunate to have such a hard worker. The other facilities that I used were sufficiently manned and womanned and everyone was courteous helpful and friendly. Overall, my experience with U-Haul was a good one. P.S.- You need to clarify to people up front that that service that you use to provide helping hands for the move is not very reliable and not a true picture of your business. None of the "help" that I tried to employ showed up and one did not even answer my phone calls. Despite this, I would use U-Haul again, but not the man power help service. I would give them a poor review.Jerry T. | Expérience générale
Had to wait to have snow removed from in front of the unit. The truck I was given needs to be sent to shop for repairs.Robert P. | Premières impressions
Merci.Julia A. | Expérience générale
The customer service was very helpful.Linda C. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey N. | Premières impressions
Le client n'a pas laissé de commentaire.Michael V. | Premières impressions
Le client n'a pas laissé de commentaire.tiffany r. | Premières impressions
Le client n'a pas laissé de commentaire.liz c. | Expérience générale
Le client n'a pas laissé de commentaire.JEFF B. | Expérience générale
Nice people and convenient locationMatthew L. | Expérience générale
Le client n'a pas laissé de commentaire.Cliff O. | Expérience générale
Le client n'a pas laissé de commentaire.Merrial N. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S. | Expérience générale
I rented a space for security because I felt my car was being tampered with and was told there were cameras on 24/7. The employees constantly leave the gate open at this facility. When I questioned a day where I felt my car had been tampered with they refused to review the footage. I was told that I had to file a police report and that only a police officer could view the footage. Why would I file a report without seeing if there was an issue? If I'm paying for security but not receiving security, isn't that a breach of contract? If this facility is a reflection of your other facilities, I feel sorry for your customers that are being swindled.Scean b. | Expérience générale
Requiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.Jeanell B. | Expérience générale
Le client n'a pas laissé de commentaire.Steven M. | Expérience générale
Everyone was great that I talked to for questions. This was my first time ever having to rent a storage unit and didn't know how it worked. Everything I asked was explained too me. A great place to rent a storage unitRobert D. | Expérience générale
AucunIsland I. | Expérience générale
We have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands whyALICE K. | Expérience générale
All staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!Leonardo T. | Expérience générale
As always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scottscott l. | Expérience générale
Very Polite and friendlyALEXANDER R. | Premières impressions
N.D.Leonardo T. | Premières impressions
I was happymurray m. | Premières impressions
look i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.Richard H. | Expérience générale
Phil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scottscott l. | Premières impressions
Service was fast & friendly. Assistance was excellent.Ruben M. | Premières impressions
Everything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.lowry Lamar R. | Expérience générale
Everyone was very helpful. The manager Phil was very professionalnancy c. | Premières impressions
AUCUNEaretha e. | Premières impressions
Very professional and helpful.Ebony B. | Premières impressions
Great staff and was pleased with the service.jasmin r. | Premières impressions
The U Haul team was professional and helpful.Rick C. | Premières impressions
The manager worked with us on getting a truck and storage unit right away. No hassles.nikoda i. | Premières impressions
I only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG ratingJosh K. | Expérience générale
I reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!Carlos R. | Réservation
Very friendly employees!!William T. | Expérience générale
Wonderful experience.Donna S. | Expérience générale
The African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 starsAllen K. | Réservation
Unfortunately due to your employee Allison, i will not be using your company again.Bobbie K. | Expérience générale
Horrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer serviceALANNA W. | Expérience générale
Our overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.Thomas C. | Expérience générale
Josie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.MILKA C. | Expérience générale
Great experience. Thank youCarol J. | Expérience générale
Did not like the way manager handled my reservation so i cancelled it.marva r. | Expérience générale
Good experiencePaul O. | Expérience générale
👍KAREN T. | Expérience générale
BienThomas K. | Expérience générale
NonHunter H. | Expérience générale
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