Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Évaluation :

1

Did not recover and full refund after the door would not close causing us to wait and not use the uhaul for 2 plus hours

Évaluation :

5

They was good to us

Évaluation :

5

Great customer service and excellent service!

Évaluation :

5

Gus and Calvin we're very helpful and informative and friendly!

Évaluation :

5

The customers service was excellent. The employees working inside were more than helpful and made the overall experience enjoyable

Évaluation :

1

The unit floor was covered in water. I had to have paid movers wait 20 minutes for the problem to be corrected.

Évaluation :

2

The rental unit floor was covered in water. I paid movers to assist with my move and we waisted 20 minutes of their time trying to figure out a new arragement for the rental unit. The units should be checked before they are rented out.

Évaluation :

5

Overall amazing experience. I was in and out. The staff was very attentive to my need, and you can tell the morning was managed very well.

Évaluation :

2

Trucks were parking the w entrance in when they returned them. The staff was walking eating food and goofing off. Seemed like 3 buddies there to just get a paycheck and have a time. We were told by front desk to go ask the guys outside for the keys to the truck and so we did and they laughed in my face like I was asking something dumb and then threw the keys at me.

Évaluation :

5

Staff were accomodating

Évaluation :

5

Very curteous walked me through every step very pleased!

Évaluation :

2

I understand the gas policy. The fact that I was charged $40 for 2 gallons of gas is ridiculous.

Évaluation :

3

For the last couple months, I have been renting from this location for four days out of the week picking you up on Monday and returning Thursday evening. With all the staff iron encountered I had no issues and was actually extremely pleased with the service up until this week. On Monday, August 26 around 8:30 AM I arrived at this U-Haul location and greeted a young lady Caucasian about 5'5 with brown hair whom I am assuming is named Jess if I caught the name other employees used when addressing her correctly. Upon greeting her, I could tell she had an attitude, but proceeded to attempt picking up my reservation. Once I notified her of my reservation, this employee began texting just as she was when I entered the store. After one text message, I shrugged it off and expected her to resume preparing my reserved truck. Instead, she resumed texting at which time I stated hey friend, I would appreciate finishing my reservation if what you're texting about is not related so that I may begin my workday. At that time, the employee yelled at me that she was texting her boss about an incident with two other employees. I calmly responded with. I understand your frustrated, but that has nothing to do with me and I would like my reservation so that I can leave. At this time, two young men who I had the pleasure of being served by before walked in from the parking lot, at which point, the female employee stated with an attitude that one of them could handle my reservation and she is done. I began speaking with one of the gentlemen as the other attempted to de-escalate the rage coming from the young lady. She then began to make various accusations about me, recording her, screaming at her, and berating her at which time I stated to the young man that took over my reservation I'll be happy to speak to the manager immediately because I'm pretty sure everything was being recorded and that I hope there was also audio. She then began screaming at me that she is a grown woman and nothing is going to happen to her. I responded by telling her you decided you were not going to help me and you turned my reservation over to another employee so there is no reason for you to continue speaking to me. At this point, she continued to scream she's a grown woman and she can do what she wants at which point I returned the same energy and stated again that I need to speak with the manager immediately. Both young men on the shop floor attempted to de-escalate while also attempting to finish out my reservation so I can move on with my day. She then began to attempt to snatch my credit card out of the other employees hand, screaming at him not to help me. Once my card was processed the manager Shawn walked in shortly after as I explained the situation to him. I explained that because of close proximity, I preferred to use that U-Haul location and have had no issues on either end up until this incident. I let him know that this was extremely unacceptable because her behavior was not suitable for anyone representing a business. He advised that he would have a conversation with her at which point I advised I would be contacting corporate because a simple conversation was not enough of a consequence for how this woman treated a once faithful customer. It was at that time that I decided my company would no longer be using U-Haul as I refuse to patronize a business that lacks accountability for its employees and allows employees to blatantly, disrespect customers without reason.

Évaluation :

5

Calvin at the register was very clear and understanding with us. First time renting a U-Haul and it was very easy. Only problem was the truck we rented the drivers side door was dented in before we rented it and made it a bit difficult to ensure the door was closed all the way

Évaluation :

5

Best in class experience!

Évaluation :

5

Quick and easy return!

Évaluation :

5

All employees were kind and very helpful

Évaluation :

5

Great folks, very helpful when I had changes I needed to make. Easy to deal with and knowledgeable.

Évaluation :

2

Dolly and blankets weren't in the truck, I had a reservation at 8 and had to wait until 8:45 to be able to leave while I waited to get into the building to get the dollys and blankets. I would have had to wait longer except an employee was early.

Évaluation :

4

Tight traffic flow through facility. Not too much that can be done to mitigate due to available "property space ". Efficient and smooth operations, easy access, and friendly staff.

Évaluation :

5

Road film on windshield so bad wipers were useless. Many of my boxes were wet from the rain leaking in to truck.

Évaluation :

5

Far easier than the pick-up location

Évaluation :

1

To anyone reading this and intending to get a storage unit: Beware U-Haul and particularly the location in North Side in Pittsburgh, PA. I will never recommend U-Haul to anyone after the service I had. The lack of leadership at the North Shore location. And accountability in the team miscommunication with my situation. To begin: If you want to be continuously hassled for billing payment issues, be given information from one employee to have another one, a manager, argue with you on said information, and to be humiliated and called "disgruntled"-this is the right place. Please note this location is very small and the hours are limited, and at points unaccessible depending on the return of U-Haul vehicles blocking passage to the the storage unit. Second, Customer service is horrendous. I'm not going to say the entire team was bad, there are some newer staff members who seem willing to do their job. I had some issues with my unit that I won't discuss in this post for I want this to be a warning to anyone considering going here to do business. I will say I never in my life dealt with someone yelling at me on the phone "your bill is late" while I tried multiple times to explain the situation on the phone. The Collection Manager really needs to learn how to properly do their job-asset the situation before demanding payment and the way they handle the situation was rude and unacceptable. The worst thing about this was the general manager. First, he referred to me as disgruntled. I was frustrated, particularly because I had gone a month after getting the billing situated for the unit, with the intention of moving after receiving a phone call from the general manager (an employee on the phone stated the general manager was the only one able to cut the lock off my unit and allow me access). A month passed and after receiving multiple letters and no phone calls returned, I decided to head directly to fix the issue. Even after the payment was resolved ( which I believe I shouldn't had to pay due to the poor communication of staff and the fact the manager never reached back out after an employee said I had to wait for him to return and call me) I asked to speak to the general manager just to clear things up and he refused then "disappeared". I could have called down there sooner but if I'm told the highest form of management was needed to fix my issue, that they would in fact due the right thing and call and clarity. Instead, after getting my bill up to date, no one calls now I am left to pay a month of rent that I didn't even want to pay, for when I called to get billing corrected, I was under the impression that the lock, once the fee was paid, would be removed and I could move my belongings. This is unacceptable way to treat a customer, doesn't matter the situation. To the General Manager at U-Haul in North Side Pittsburgh: if you would of taken the time to have a conversation with me, after calling me disgruntled, and not taking into consideration that your employees miscommunicated information that made the situation frustrating, I ensure you I wouldn't of left this review. Do better U-Haul.

Évaluation :

4

Keep on doing 💪 a great job . Thank you again !!

Évaluation :

5

Great staff!

Évaluation :

2

I didn't have a great experience this time. I ordered a van and had to leave with a 10 foot truck. A improvement would be if you ate or live in the state you should get 50 free miles. We had to pay $111 dollars for 35 miles cause it's 1,29 per mile that's insane. I will certainly now find other options for rent because this is blasphemy.

Évaluation :

5

Had everything I needed , just make rentals less money .

Évaluation :

5

This is my second rental from this North Shore Uhaul location and it reinforced my first positive experience with them. This is a great vehicle sharing operation! It is great to have access to new, well maintained cargo vans just when you need it. They have earned my trust - and appreciation.

Évaluation :

5

The manager Chris was absolutely amazing! He has such an excellent personality & so very knowledgeable! His customer service skills are fantastic!

Évaluation :

5

Marcus was very accommodating and professional in helping me arrange for my storage unit.

Évaluation :

5

This is a great service and uhaul has become a customer focused organization that keeps me coming back for the value they consistently provide.

Évaluation :

5

Staff was pleasant & Helpful

Évaluation :

5

Excellent, knowledgeable service!

Évaluation :

5

Used it for over a year and it was great

Évaluation :

5

Exceptional customer service.

Évaluation :

5

Never had a bad experience with U-Haul. Prices are very reasonable, trucks are always available when reserved, customer service is good, and I know how difficult the vehicle rental business can be. I would never go anywhere else

Évaluation :

4

There was only one staff member helping customers and we had to wait in line about 10-15 minutes. Then when we finally got assistance we were asked to wait another 5-10 minutes so the first associate could take care of us so she could get a bonus. Uhh noo! We already waited long enough and we were tired from moving AND under a time constraint because we had to return our truck. I didn't appreciate being asked that.

Évaluation :

3

I was contacted day of that my storage unit was unavailable and moved to a different unit much farther from me. The pricing was incorrect and I had to speak to four people on the phone before they could tell me the correct information. Don't allow people to book units if they are not available.

Évaluation :

4

Everything was fine.

Évaluation :

3

Sean was great and very helpful. When I arrived, there was a back-up of trucks. It seemed as though it was mass chaos. Sean came over and said he would be right with me. I wanted to drop my truck off and rent storage for something in the Uhaul truck. When I went up to the GM, he said, "hold on" I have to move this truck. When he started backing up, he was about to hit a white van, so myself and another guy yelled so he wouldn't hit the van. He got out and said, " you know I have mirrors on this thing, I can see. Very rude. Then when trying to figure out a size space to rent, he got me a tape measure and said figure out a size. Poor service from the GM but Sean was very helpful in getting me a space and showing me the ropes. The GM's service is the reason for the Average rating.

Évaluation :

3

the hours for the access on the door say a time that they are still able to be accessed but you can only use the side door at this time. I came at 5 pm and could not get my belonging out. This is problematic when you work til 4 each day. Other than that it was a good experience. I did have an issue with the truck rental as well but I don't think it was their fault I think it was more of an app issue and they fixed it as fast as they could.

Évaluation :

4

this was not my original pickup location, but worked out okay. Friendly people, got me in and out quickly. Being more downtown ran into traffic getting out of there.

Évaluation :

5

Jessica and team was wonderful. Easy checkin and helped secure the trailer on the back of my car.

Évaluation :

5

Outstanding service and super friendly, professional people working there.

Évaluation :

5

Can't think of anything. The people were pleasant, professional and very helpful.

Évaluation :

4

The Computers being down was a drag, waited almost 1 1/2 hours to get checked in, employee very angry person, between the alarm going off repeatedly and the computer delays he was a very frustrated person,

Évaluation :

5

Truck ran okay… not a smooth ride at all. Your rep Faith as a star employee!

Évaluation :

5

Easy and quick drop off. Staff were right out when I dropped off. It would be nice if there were a couple chairs to sit on as I waited for my uber pickup. I was invited to wait inside which was nice.

Évaluation :

5

I've always been a fan of the customer service at the Western Ave location. It makes camping so much easier to have the space, and less expensive than renting a car or suv!

Évaluation :

5

Not only staff were incredible and super sweet, but they were also super genuine and fun to talk to. I would absolutely go here again if I needed haul anything.

Évaluation :

5

Excellent location and fast check in. However, appliance dolly had worn straps and was did not clamp equipment well.

Évaluation :

5

Staff met me upon pulling up. Made the drop off very easy and without delay.

Évaluation :

4

Good customer service, prices are way to high

Évaluation :

2

A full tank of gas would be extremely helpful. our truck had less than a 1/4 tank and we had to fill up just to get it to the start location. Also, when we dropped it off, there was almost a 1/2 tank left. In addition, it would be nice if the pickup location we were able to choose online when booking was actually available for pickup. We went from having to drive 2 miles to go into town during busy traffic etc. Very inconvenient especially when we had scheduled the remainder of our day around a 5 minute pickup that turned into an 1 1/2 hours of our time.

Évaluation :

5

Staff was very pleasant and knowledgeable..

Évaluation :

5

All good

Évaluation :

3

Calvin was kind, but very hurried in his delivery of vehicle rental information. He was unable to provide us with a dolly but charged us and encouraged us to go to another U-Haul dealer to get the dolly. He tried calling Pleasant Hills office, but was unable to get through, and tried no further. After leaving, I researched U-Haul dealers closer to my home and was able to get a dolly from the Carnegie location. They thought the process of being charged for dolly in one location and securing it from another location was odd. Other than that, the experience was good. thanks

Évaluation :

5

I got locked out, but realized I was there too late

Évaluation :

5

The staff, especially, were always friendly and helpful. Fully satisfied with our UHAUL North Shore experience.

Évaluation :

5

Prompt drop off… well informed on their game staff

Évaluation :

5

Good service and great value

Évaluation :

2

The truck have a smell very strong and make noise in the gas escape

Évaluation :

5

I experienced great service from this location!

Évaluation :

5

I feel terrible I can't remember the names of three gentlemen I delt with. I stopped in a week and a half ago and talked to two gentlemen the that were extremely helpful, and the gentleman who got me checked in the day-of AND the gentlemen who met me outside when I dropped off all were fantastic. I always try to rent from here when I need a U-Haul. Everyone is always very nice and helpful.

Évaluation :

5

The truck is unsafe to drive on a highway. I had to struggle with the steering the whole time. The steering was very loose and would only stay straight by me constantly turning the steering wheel. It needs maintenance immediately. Other than that we had enough space

Évaluation :

4

The only problem and on a 95 degree day it was a problem, the air conditioning in the truck blew hot air. Otherwise the service was great.

Évaluation :

5

Thank ❤️ You

Évaluation :

5

This is my 2nd time using Uhaul for my moving and storage needs. I have recommended, and will continue to recommend this location. Merci.

Évaluation :

5

The staff are very knowledgeable, friendly and eager to assist with all aspects of rental process. Moving is an extremely challenging and stressful ordeal. Having people that understand this and try to relieve just a small bit of the stress is an absolute godsend during these times.

Évaluation :

3

The customer service reps were not polite. Did respond to my greeting and didn't say you're welcome when I said thank you TWICE! CUSTOMER SERVICE KEEPS ME COMING BACK!

Évaluation :

5

The manager Chris is a standup guy and did an excellent job renting me out the room. He knew exactly what he was doing and made the process quick and easy. Highly recommend anyone that is getting storage to talk to him or his team. They all seemed very well trained. Hats off the Chris!

Évaluation :

4

The online person told me that it was 24 hrs access the online keep saying error at least 3 to 4 times it was so hard doing it online. We went there with our cars full to put the stuff in the storage and they and it was closed at 10. The girl on the phone told me it was 24 hours. that's the only two things made it difficult

Évaluation :

5

Nothing bad to say. Everything is all good so far thanks for everything

Évaluation :

5

I love the saff!! They are soooooooo nice!!!!

Évaluation :

5

U-Haul was my choice to move my belongings from three states away to PA; but I needed last- minute storage since my new home was not ready. From my first call to U-Haul through the actual move, arrival of possessions, and subsequent storage of same, EVERYTHING was 100 % spot on perfect. The manager, Dave Geary, took such EXCELLENT care of me. The facility is spotless and very well maintained and the staff was very courteous and helpful. No problems with anything from beginning to end and that's unheard of in the time we live in. If you are looking for storage, look no further, I just found the perfect place for you in PA!

Évaluation :

5

Very clean and affordable.

Évaluation :

5

Excellent location. Great customer service. My only comment would be the lack of customer parking. It is an issue in my opinion. Everything else is perfect!

Évaluation :

5

Great crew at North Shore, always kind and always have an answer.

Évaluation :

5

Dave couldnt have more helpful. Jessica , Calvin and Guy all helped me while renting a truck and storage room over the course of 3 dYs.

Évaluation :

5

Im Was Treatd So Good , Respectful ,Have Patients I loved it there I'll definitely Recommend u Guys Thank you

Évaluation :

5

The parking for loading and unloading is very tight. The number of trucks parked along the side of the loading area makes parking very hazardous and dangerous.

Évaluation :

4

We just came from Brooklyn, NY and we consistently had terrible service and experience there... So you had a pretty low bar. But, we were pleased to see that we have moved back to an area with some genuine customer service and sense of being helpful and nice. Thanks! The lack of that is one of the major motivators for us leaving NYC. So thanks for being a warm part of our transition to the area and giving us a hand with things.

Évaluation :

5

Very helpful staff. In particular Jessica, and all the guys at the front desk.

Évaluation :

1

One of the worst services

Évaluation :

5

Just a 24/7 access would be great.

Évaluation :

5

would be great if the storage was 24/7 access please.

Évaluation :

3

Charged too much for the same room size on the 1st floor...$70 too much...given no special...no free month

Évaluation :

2

The facility itself is nice, clean, and safe. However it is a bear to navigate the parking lot in order to park for loading and unloacking. They keep WAY too many trucks and trailers on the property - Fender benders are bound to happpen. Also --- The Uhaul storage contracts work differently that other storage facilities that I have used previously. They refuse to prorate and give a portion of the rent back for unused days. For instance if your contract runs the 4th to the 4th of each month and you move out on the 10th. The full monthly amount paid on the 4th is kept by Uhaul even though only 6 days of rental was actually used. This does not seem reasonable to me. There are lots of better, cheaper options with better customer service out there.

Évaluation :

5

I loved the fact that there were dollies available for me to use while unloading my truck.

Évaluation :

5

The worker Calvin was amazing. He was very polite and kind and extremely informative. He answered all of our questions and was very helpful with everything. He made the entire experience very easy and fast. Je les recommande fortement. 

Évaluation :

5

Staff pleasant and very accomodating...Great Experience...TY

Évaluation :

5

Kristian and Everybody at the Northshore I'm Pittsburgh site was very helpful I appreciate all they help and done for me I'd tell anyone to go too this site cause this U-Haul is very helpful an business helpful and friendly thanks Everybody

Évaluation :

5

Associate was helpful and detailed oriented. Thank you to all the staff .

Évaluation :

1

From start to finish one of the worst retail experiences I've ever had the displeasure of dealing with. Incompetence, disrespect, confusion, and lack of knowledge run rampant. STAY AWAY!!!

Évaluation :

4

Outdoor staff was very friendly and helpful!!!

Évaluation :

4

Everything and Everyone were extremely courteous upon move in as well as move out Thank You

Évaluation :

4

I am satisfied

Évaluation :