Évaluations des clients U-Haul Moving & Storage of Pittsburgh North Shore

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pittsburgh North Shore

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Gregory W. le

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Your review questions don't ask about how many times you rescheduled our rental to a place 25 minutes out of the way, to a time that was unacceptable, to a truck that was too big, Then finally, only bcuz a truck was returned early, to an acceptable location & truck.

Colleen F. le

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Great location! The customer service is excellent.

Andrea Z. le

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This location is incredible! The staff of young men that I worked with were professional, knowledgeable, and so nice and helpful. There was a minor issue with my van and the locks. They took a look at it and exchanged my van immediately. I will not rent from another location.

PATRICIA S. le

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Le client n'a pas laissé de commentaire.

Albert L. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Keep offering the same outstanding service!

Paul A. le

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Maybe a larger covered return area to protect customers during heavy rains.

steve s. le

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Again Friendly and quick to service any need...would go there again anytime I need their services without question best experience I ever had with U-Haul.

Alex M. le

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Nice facility. Good location. Easy drop-off after hours.

Peter V. le

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Le client n'a pas laissé de commentaire.

Pedro R. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Fast friendly service. Van was easy to drive and had plenty of room.

margaret h. le

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Good service , good customer service, that stands out to me , I used to be a customer service person

Brian Z. le

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The location on western ave is amazing, all very nice. My only complaint, when I called and got the main location (not western ave) the guy I talked to was very rude to me on the phone. I didn't catch his name, but he wasn't pleasant at all, he made me feel like and idiot for calling back after I made a mistake on the time.

Leslie C. le

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Lamar was fast, efficient, and courteous at checkout. The truck was clean and stocked with the correct number of pads I requested. Great Service!!!

lawrence k. le

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Le client n'a pas laissé de commentaire.

kimberly b. le

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The North Shore faciliity was extremely clean - this was the first thing I noticed. The team was helpful, friendly and treated me like a VIP my entire visit. A special shout-out to team members: Ted Mankey, Lamar Jones, Blake Drischer and Mike McWhirter.

George S. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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The customer service was very good,nice young man Justin I think helped us...we give him 5 stars...We'll be back for the next move...

Kelvina W. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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Very clean and well lit

ruthvik g. le

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Like it

Sharon S. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Justin took very good care of me. He was very courteous and very professional. Based on my experience with him alone, I will recommend this location to others.

Jermaine H. le

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everyone is always super nice

Michael L. le

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Everyone was very nice, very smooth rent & return. Will HIGHLY recommend

Ellen S. le

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Justin was amazing

Michele Y. le

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The representatives at the Northside office were very professional at all times. I would highly recommend this site.

deshawnna m. le

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I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

Madeline N. le

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It won't do any good to ask for a close location because they don't care and you don't matter! Stay away from this company!

Sabrina O. le

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The attendant that helped me with my return was an excellent help

Linda K. le

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Le client n'a pas laissé de commentaire.

Benjamin B. le

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Justin was super helpful and friendly!

QUR ANAH Y. le

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Our storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.

Laura C. le

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Nothing, from start to finish was helped out and got on my way and returned the vehicle no issues and very friendly staff

Paul B. le

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Le client n'a pas laissé de commentaire.

Akshay M. le

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Le client n'a pas laissé de commentaire.

QUR ANAH Y. le

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Better phone access to the facility.

Matthew H. le

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The vehicle had a malfunction in the brake. Anytime I braked the vehicle would slide violently to rear right side. When I turned vehicle in, it would appear I was charged for not refilling the gas tank to half full, which was impossible because braking in any way on the drive back would have caused me to lose control and possibly get into an accident. Workers at facility were constantly texting on their phone and seemed whyyyy too relaxed about their jobs. I was told when I turned my uhaul in that I would be contacted within 48 hours of putting my complaint in, and that never happened. Thanks for almost getting myself and others killed.

Peter L. le

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Great job guys, ready when I arrived and gave me the go ahead.

Drew K. le

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Great service and really nice people all around.

John H. le

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All the staff were very friendly and helpful! Justin was so great and helpful at drop-off. It was very much appreciated! Thanks for the great all around service!

timothy j. le

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Le client n'a pas laissé de commentaire.

Matthew P. le

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Service at this location couldn’t be any better. Great staff. We rent here all the time

Daniel M. le

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Le client n'a pas laissé de commentaire.

CHIDOZIE O. le

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The two employees were awesome. Helped me get the equipment I needed fast!

Andrew R. le

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We only dealt with the rep very briefly but he was quite helpful.

Lisa V. le

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The facility is clean, large and well staffed. My only issue was, upon return, the mileage and equipment information was incorrectly entered and I was charged over $300 for a truck that was taken 900 miles (I rented a van that went 30 miles). The issue was resolved quickly (Connie in AZ is wonderful) and I received a call from the Oakmont, PA location/office letting me know they verified their error and I would be correctly charged. Slight inconvenience but overall good experience. Upon recommending this location, I would suggest that renters take a picture of the mileage when they return equipment and thoroughly check their receipt, just in case.

Robin B. le

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Le client n'a pas laissé de commentaire.

Hira S. le

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Le client n'a pas laissé de commentaire.

JEFFREY J. le

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Very helpful and friendly.

Benmichael I. le

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Great service

frances k. le

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Lamar Jones provided excellent customer service that began before we became aware he was our service rep - we had entered the wrong lot of the facility and a young man in one of the trucks on the lot asked if we needed help and to follow him to where we needed to be. As it turned out, it was Lamar who then proceeded to get us registered and provided instruction on rental & return.

Anita O. le

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Le client n'a pas laissé de commentaire.

CLAIRE B. le

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We were treated wonderfully by the employees here! Friendly, knowledgeable, helpful and listened to our needs. I would highly recommend dealing with these UHaul personnel! And no, I’m not related to any of them.

GLERA J. le

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Le client n'a pas laissé de commentaire.

Nneoma M. le

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Le client n'a pas laissé de commentaire.

Donna B. le

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Nothing, everyone and everything was great.

Jeanne D. le

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Le client n'a pas laissé de commentaire.

Jason C. le

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Le client n'a pas laissé de commentaire.

William S. le

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Everything was excellent.

Vincent D. le

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Le client n'a pas laissé de commentaire.

Sean F. le

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Everyone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.

Justine W. le

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The representative I think his name was Justin really went out of his way to help me he a so friendly and told me specific details about everything that Uhaul offers such as storage options and you can also purchase a bike my sister writes a blog for people of color were to utilize services like Uhaul I will advise her to give a give star to this location thank you for the awesome service on such a short notice

Sandra F. le

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The gentlemen who waited on me was great, his name was Calvin. He was efficient, friendly and knew the answers to all my questions The two gentlemen who checked me back in were also great. It was Justin and Rich My van was great; the location was super organized and neat as could be. I have rented a van at this location about 5 times; always an excellent experience

Anthony T. le

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This particular U-HAUL location is simply superb. I have dealt with them twice in a year and everything was fantastic.

Saskia J. le

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Le client n'a pas laissé de commentaire.

JALAL M. le

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Rich was very helpful & professional. Definitely recommend him.

Paul H. le

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Le client n'a pas laissé de commentaire.

scott h. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Lamar was great; thorough, friendly and patient. He checked us in quickly, answered all of our questions and was very nice.

MARK M. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Your entire staff was very attentive & courteous. They made experience smooth from rental pick up right through to the return!

gregory t. le

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Everything went very well

Kevin T. le

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Le client n'a pas laissé de commentaire.

Leslie C. le

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Excellent customer service! I can’t say enough good things about Ted and his awesome employees!!! My favorite U-Haul hands down!!!

Jade G. le

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This is my second time using equipment at this location, the first time was not a good experience but Lamar made this experience delightful , he was attentive, kind and went through all information needed . He is the standard of what a uhaul employee should be

Jacob H. le

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Le client n'a pas laissé de commentaire.

MARIA P. le

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always great service!

john P. le

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always great service!

Brittany G. le

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Le client n'a pas laissé de commentaire.

Brittney W. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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No improvements are possible. You scored a perfect 10 again.

Donald P. le

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Le client n'a pas laissé de commentaire.

Kim D. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Everything was perfect.

Mitchell W. le

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Nice place and great staff. Our belongings were safe and secure.

Scott K. le

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Le client n'a pas laissé de commentaire.

alex c. le

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Great service

Cheri S. le

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Lamont was an absolute pleasure ! He took care of my moving needs.

Brandon G. le

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Le client n'a pas laissé de commentaire.

Art d. le

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Very nice staff I will come back thanks

Chris O. le

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Very friendly and knowledgeable crew

jason y. le

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I was quoted at around 250,then charged almost 400. Even with additional insurance, it wouldn't reach that total. There was an old food bag behind the seat. Then i was charged 100 for a dent that was so small, it could be easily missed on the walk around. There is very little if any transparency on your rates. I am reluctant to use uhaul at all, let alone the location

Lynn M. le

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Great staff. Everyone was helpful and friendly.

Lynette S. le

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Le client n'a pas laissé de commentaire.

DUANE P. le

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We dropped the trailer to this location after hours. This appears to be a permanent U-haul location and not a shared retail outlet.

Kaone C. le

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Provide out of town individuals with a map of Pittsburg or the option of a GPS

theresa c. le

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nothing at all my experience was awesome thank you for extended my time with the u haul truck Blessing to you all for all you do sincerely T T Theresa Clark

Fred W. le

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Le client n'a pas laissé de commentaire.

Sara A. le

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The three guys who helped me to drop off and unload my tow were very helpful and attentive. I had an excellent experience.

Ricky O. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Le client n'a pas laissé de commentaire.

Bikram D. le

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Le client n'a pas laissé de commentaire.

Daniel E. le

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keep doing what you're doing

John R. le

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Location is good and facility is very nice. Staff was nice but was told 1/2 tank of gas and it was near empty. I was charged for 12 more miles but not accurate as same mileage was used for past three rentals. Calling U-Haul to make adjustment.

JOHN A. le

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Le client n'a pas laissé de commentaire.

james r. le

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The fuel tank was less than 3/4 full when I picked up the vehicle, even thought the pick-up location said it was full. The sales rep did not go over the fuel gauge with me prior to leaving. After driving 3 miles from the store I noticed this and took a photo of the fuel gauge on my phone.

John S. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

C Edward N. le

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I was doing a simple cross-town move for my daughter and was so impressed with the entire operation. I reserved the truck online, completed initial paperwork online, and had a quick checkout when I showed up to get the truck. Everyone very friendly; no one was trying to "upsell" additional products and services that often happens in other businesses. Thank you for making this an easy experience.

Samantha S. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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Le client n'a pas laissé de commentaire.

Adrianne C. le

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Le client n'a pas laissé de commentaire.

CHARLES H. le

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The guy that's African American was the biggest help give him raise

Curt D. le

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Service and interaction with Calvin, Richard and Jay was outstanding. They were professional and helpful. Would definitely use this location for my moving and storage needs.

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Jessika K. le

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The worked who helped us was very helpful with a bright smile. Always nice to see people who love what they do!

Heather M. le

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Workers & manager were very friendly.

brenda c. le

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To have more employees working, when u know it's going to be a busy weekend due kids moving out of college. Lamar Jones was very patient with me doing the process. When you have a nice experience with a business, you will recommend that business to everyone you know and I will do that...thank you Lamar Jones.

Edward C. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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I word of thanks and appreciation to JUSTIN SZARMACH at the Pittsburgh North Shore office #809029. The truck I ordered was not available for pick-up at my preferred location, Rimersberg, PA. After some not so friendly help (Joe) at the Gibsonia(??) office, Justin did an excellent job and helped make things right. The change of pick up location added 70 miles to the trip. He adjusted the miles to ensure we would be charged extra. He was very courtious to my wife when she spoke with him on the phone and very professional in person. Thank you. Jeff Snyder #21261712

Alma Y. le

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Le client n'a pas laissé de commentaire.

Jahala O. le

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Le client n'a pas laissé de commentaire.

James W. le

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The guys at U Haul do great job here on the north shore...

Linda W. le

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Crowded parking lot; very tight space; staff overwhelmed, but courteous.

Jason W. le

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A large portion of the roof of the 15' box truck rented out to me had a hole in it and let water into the storage portion of the truck. The equipment shouldn't have been rented out in the condition it was in.

Cindy S. le

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Everyone was so kind and helpful. I was treated with courtesy and respect.I would absolutely rent there again

Saundra B. le

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Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

Robert P. le

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Fantastic friendly people. U-Haul has way to many hidden charges. A$19.95 per day, HA! Try $120.00 a day.

Kurt C. le

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Lamar Jones was absolutely outstanding. He was kind, courteous, and helpful. Please give him credit for that.

Kyle W. le

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Le client n'a pas laissé de commentaire.

Tom D. le

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Outstanding

jared g. le

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Le client n'a pas laissé de commentaire.

Roxie M. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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Christian was very helpful

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Taylor L. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Excellent, helpful staff. Unfortunately the reservation system was not working properly and I had to wait way too long to pick up the vehicle. Apparently a ongoing problem. Hard to believe a company the size of U-Haul has problems like this.

KALEIGH O. le

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I originally booked a different drop off location, this one was less convenient, but otherwise it was an easy drop off

JEANMARIE H. le

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Le client n'a pas laissé de commentaire.

Max G. le

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Le client n'a pas laissé de commentaire.

Emily T. le

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Everything was smooth, no improvements needed.

THOMAS D. le

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VERY RECEPTIVE. GREAT LOCATION.

Seaun M. le

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I am reviewing my account but I think I was overcharged. I have debits on my credit card.

HENRY S. le

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Le client n'a pas laissé de commentaire.

Gail B. le

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Staff were very courteous and helpful. Thank you!

Paul B. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Justin who helped us was outstanding and a pleasure to work with. If all your employees were like him you would have no problems. Thanks Justin!

Dennis K. le

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The staff were very nice and couldn't do enough for you.Great experience, Dennis.

Michael B. le

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Awesome owner and staff. They care about the company and the customer experience!

Oumou S. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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I highly recommend this location! All employees are excellent!

Sharon M. le

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Ted and his employees always do a great job, no change is needed!

linda h. le

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Le client n'a pas laissé de commentaire.

lynnette d. le

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The service I received was excellent. I look forward to continuingly doing business with u-haul .

stephanie j. le

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The two gentlemen were very nice i believe Lamar and mike. Very friendly and helpful. If i got there names wrong i truly apologize.

Christopher B. le

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Le client n'a pas laissé de commentaire.

allan s. le

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Le client n'a pas laissé de commentaire.

Jason F. le

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all was great

haley s. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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My contract stated I had the truck until 9 PM. However, the manager on duty abruptly interrupted my transaction with the cashier to say 'no drop offs, the fire marshall keeps fining us for trucks left outside and I will add that fine to your bill if I get it'. It is inexcusable to have company dictated policies and programs, with posted equipment drop off at this location, and a contract stating I can participate in such program at this location....only to be told I have to have the truck back 3 hours earlier or face a $100 fine. I will turn everyone away from this location.

Debra A. le

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Inspect vehicles and have someone on sight for drop offs.

Paulette C. le

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Rich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I’ve ever seen! Thank you Rich and Lamar!

Jabril B. le

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Staff was very friendly and helpful

Jeffrey L. le

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The guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.

lisa p. le

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Great assistance very helpful

Jermaine H. le

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i love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them

Matthew P. le

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A great location and a very helpful staff!

rich b. le

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Customer service while getting a new unit was great.

John A. le

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Thank you so much.

shawntia h. le

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They was very nice and understanding

Selumbo C. le

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The area is good and staff friendly I would recommend

mike d. le

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Quick and easy process. Pat was a big help. Nice clean facility too in convenient location.

Selumbo C. le

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The location are in very good condition and the staff are friendly and helpful, I really enjoyed

Kathleen G. le

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Very very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.

Kedralynn T. le

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Cody and Mike were awesome... EXCELLENT customer service!

Broadway E. le

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Good job

Michelle H. le

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Clean storage Friendly helpful staff

Jermaine H. le

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they r always very nice i love to come and do business with uhaul

george d. le

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This location is very professional and employees are extremely helpful. Great bunch of guys!

Charlotte K. le

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For my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.

Troi G. le

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I’m so grateful for the employee and the management of this company we appreciate everything that y’all did for me and my family ... I would recommend this facility to anyone who looking for Storage

CARMEN S. le

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Fast professional service.

TOM S. le

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Expensive, but worth it.

Vivek V. le

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good

David S. le

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Matt did a great job!

Mitchell W. le

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Water leaking from AC pipes. Blankets on hallway floor to aborb water.

imani b. le

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Great service

FELICIA B. le

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It would be great to receive discounts for store items when you have a storage unit with up to date payments.

Richard B. le

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Great services at competitive prices.

David S. le

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Exceeded my expectations

wilma w. le

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They never answer the phone in the office

Brian C. le

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Staff was great, Very helpful...

delbert c. le

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Totally free month of storage. I was out before 30 days and paid nothing.

Brian C. le

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The staff was extremely friendly and helpful! Everything went as smooth as it could.

Abigail L. le

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Cleanest storage unit I’ve ever rented from.

Anthony M. le

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The move in and move out and the e-payment all were convenient.

Francis C. le

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Very helpful staff.

Daniel C. le

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My car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!

Abigail L. le

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Cleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.

Dustin W. le

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The staff went above and beyond to help us. If I need storage again, I’ll be right back to this location.

Tamika S. le

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I would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer

Lisa E. le

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Very Pleasant experience.... I would absolutely use them again.

Michele S. le

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very nice facility. I had no issues while storing my mother's belongings there.

Sabrina B. le

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I love it and was satisfied