Évaluations des clients U-Haul Moving & Storage of Pittsburgh

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pittsburgh

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Sarah E. le

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I hope to never rent from Uhaul again. When I learned that to drop off my local van rental hours would cost me $20 I realized that your greed is getting in the way of your customer service.

Amanda C. le

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Le client n'a pas laissé de commentaire.

DOUGLAS R. le

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Very friendly and helpful staff.

ATIF A. le

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I wasn't given the vehicle on my Indian license even though I have taken Uhaul before on the same license. I had to call my friend who had the U.S. license. Why's there different rules being followed by different locations/personnel? Also, why can't we be informed about this rule before confirming the booking?

Vivian H. le

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Le client n'a pas laissé de commentaire.

Misty I. le

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U-Haul representative came out to meet us and unhooked our trailer. Very helpful

John C. le

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Le client n'a pas laissé de commentaire.

david g. le

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Everything was great ... the only improvement would be 24 hour access.

Sara R. le

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The absolute worst service that I have ever had with a company. One week before my scheduled move I called this location to confirm a truck for Saturday 12-4. I directly spoke to a lady on the phone to give all my information. Not only did she mess up by name and email both of which I spelled out to her she also messed up the appointment time. I used the online chat and called back in order to fix but there was no response. Then I called a few times over the course of the week but the wait times were so long till I finally got a hold of someone on the Friday before. I explained the situation and the mess up only for them to tell me they could not alter the time for Saturday and all other trucks were not available. Frustrating but okay I cancel the Saturday one and end up booking a truck for Sunday then. They told me to expect a confirmation call on Saturday by 6pm and if not to call a number. I receive no call so I end up calling the number given to confirm that I have a truck for the next day which I am told is confirmed. Now it's Sunday morning I get a text that I have to drop off the truck in 6 hours...but I haven't even picked it up yet? I get to the store and am told that the system is showing I already took the truck in the morning and am currently driving it. At this point I'm so beyond frustrated at how incompetent this entire store appears to be. The guy at the counter shows me that all my personal info and details are associated with the truck that was picked up the only difference was the address and credit card. The manager comes and everyone is confused blames it on a system glitch and fixes the accounts and I'm just relieved that my card info wasn't taken or used. I'm given a different truck but whatever gets the job that I needed to be done. The manager / guy at counter were good and helped the situation. But overall this was the absolute WORST rental experience ever here and definitely my first and last time ever using this location. I would NOT recommend this location.

Carolene B. le

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Le client n'a pas laissé de commentaire.

sandra h. le

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It was a good experience.

Heo O. le

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Le client n'a pas laissé de commentaire.

Júlio C. le

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List all the applicable taxes during the booking process.

Gerrit B. le

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Ok

THUONG N. le

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NA

REGINA R. le

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Everything has been perfect from beginning to end. Working with Michael and his staff is more than superb. We have been renting on consecutive years, and will continue to do so, until our kids graduat

Thuong N. le

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na

Thuong N. le

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NA

Frank P. le

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Le client n'a pas laissé de commentaire.

Brian O. le

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Customer service is excellent fast and friendly service

TAMIR B. le

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Fast, efficient service. I was to drop off equipment in less than 5 minutes.

tom D. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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The 24/7 pickup thing was a total waste of time. I stood by the truck for 20 minutes waiting for “approval” for someone to finally (after 4 messages) reply to me on the chat line to say I needed to go inside and wait in line for someone to look at my drivers license in person. Verifying my license is something that could be done ahead of time. I understand it needs to be verified that it is me when I get there, but it could be done ahead of time to analyze the license and then again to confirm it’s the same one later. This way you don’t make someone (who is trying to avoid the line) have to wait 29 extra minutes just to get in the back of the line.

Randolph M. le

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Nothing. Everything was great

Neetashree K. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

Kelsey K. le

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Le client n'a pas laissé de commentaire.

DOUGLAS R. le

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Le client n'a pas laissé de commentaire.

jim w. le

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The facility and the people working at it are great especially the manager.

fred d. le

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Le client n'a pas laissé de commentaire.

daniel b. le

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Calling for information is a major hassle. After responding to numerous questions from the "screening voice" we were finally connected. Their phone rang and rang. No one answered. Slow service on a Su

John S. le

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Le client n'a pas laissé de commentaire.

Charles F. le

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Le client n'a pas laissé de commentaire.

Dan B. le

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1. Very slow counter service when we needed to put our storage items into a rented truck. 2. I called the site 6 or more times over several days and no one ever picked up the phone. The answering service voices never connected us to a real person. We wasted a lot of time trying to get thru. Very irritating. Very irritating repeatedly. Again and again.

Hunter M. le

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Quick checkout line for customers reserving online.

bill m. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Drop off was quick and easy. Mike checked us out in minutes. Very polite.

lisa T. le

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Everyone was so nice and very helpful.

Robert F. le

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Very helpful staff.

Justin Turner K. le

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Good storage place. Elevators can get crowded, and the wood floor is uneven. But the unit itself was fine.

Gerrit B. le

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Ok

SOUMENDRA M. le

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Customer service people were very helpful..

JONATHAN H. le

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Drove from New York. When I arrived first thing in the morning, service was rude. Got charged an extra day for returning truck 30min late. One small elevator, not enough carts. Bad!

Tylar F. le

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Y'all are fantastic. Everyone was responsive and very helpful. Give em all raises!

Christian E. le

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They were always helpful when I had problems. When I needed extra hours to finish loading or unloading they were accommodating. Excellent and friendly staff.

Kali K. le

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Workers were very nice and friendly to help.

Robert F. le

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The person who assisted me - Justin - was outstanding. Patient in explaining options and going with me to determine the best truck and storage option for our needs. A pleasure to work with.

WILLIAM A. le

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I would recommend this facility

Michael W. le

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Excellent service and facility!

Kelsey K. le

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Facility was clean. Employees efficient at time of transaction and responsive to issues with access card.

SHAWN W. le

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Great service and facilities!!

Michael P. le

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Excellent service

Hessameddin B. le

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The storage experience was really unsatisfactory. The storage has only one elevator and we had to swipe the card every single time!! Also, one of the staff was a little rude.

GLORIA M. le

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I moved my stuff because I had mice running in my storage bin and mouse droppings on my storage totes, blood was on the floor were a mice had been hit by a weight, they only offered a free month

James H. le

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I like this UHaul facility very much. It is very spacious, secure and well-lit. The loading docks are very convenient. I enjoy the ambiance of the old building and the convenience of the updates.

Greg C. le

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Huge fan of UHaul. The Ohio, Colorado and now Pittsburgh location are great. Spent 4 + years at the Pittsburgh place on Liberty Ave. is the best yet.

Gillian Y. le

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Excellent service Professional staff

Adam B. le

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Excellent

Elizabeth T. le

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Mike helped me with my rental and he was great. He answered all of my questions and the rental process was very easy. The facility is clean, easy to access, and secure. I highly recommend it!

Joseph A. le

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Nicki was our UBox service provider, she was the best. One of the most helpful people I have ever met.

del f. le

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pleased

Adam B. le

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Very easy

jim w. le

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Nice people. The manager thanked me for being a return customer. Classy. I wil be back again.

Mikko S. le

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Michael and his team were super helpful in getting us set up! The location is super clean, warm, and welcoming. Would definitely do business with them again!

Erin K. le

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Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Jarae M. le

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Staff was extremely helpful

Cassie Z. le

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I did the u haul u box, great fast service!

Johannes A. le

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Great team here!

omar y. le

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The place was accessible, secure, clean and well organized, the staff were nice and ready to help when I told them that I lost my padlock keys, I would give them extra rating stars above 5 for that.

jared s. le

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Very happy other then not getting the last month prorated. I feel that should be something that is done.

Rick T. le

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Our U-Box service person Laura was outstanding.

rodney w. le

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Really was a pleasure and easy and convenient and the best price for removing

Diana D. le

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Great place to store your stuff

Nicole L. le

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Great work . Very communicative and friendly. Easy to use, would recommended!

Louis B. le

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Nicki was fantastic!

Dejoun G. le

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Friendly staff.

STEPHANIE C. le

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I've been with Uhaul since 2015. Aside from the mouse poop and stand-in supervisors (not familiar with the clientele), it is a great place to be. Mike is a great understanding manager! Thumbs up.

John L. le

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Everything was explained and I understood easily. My move experience was great! Thanks!

Patricia G. le

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I ordered the uhaul box online. The box was perfect for our project. It was clean and easy to open and lock again. The staff were friendly and kept in touch for delivery and pick up.

ANTHONY K. le

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We always felt very safe in putting our personal possessions there.

LeRoy L. le

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People were very helpful — service was just what I needed — could not have been easier. Will recommend to anyone needing moving supplies, services or storage.

Kristen G. le

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Thanks for your help!

Judi T. le

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Mike the manager is the best! Pittsburgh (liberty avenue)

roberta s. le

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I appreciated the convenience of renting the storage space and the truck at the same location that worked out really well for me. The estimated mileage proved to be difficult, overall I'm very pleased

Scott R. le

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BEUTIFUL large clean facility with knowledgeable staff and convenient hours. Vince and Del were friendly and helped me thru the process no questions asked.

Adam H. le

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Clean, courteous with prompt attention to detail. Just moved to the neighborhood and will make this my UHaul hub for all rentals going forward.

JUSTIN R. le

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exactly what I needed.

Latasha W. le

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Always a pleasure doing business with you guys! Highly recommend!

Patricia E. le

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Niki was helpful in communicating the delay in picking up the U-Bin due to the ground conditions.

DIANE P. le

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24 hour access would be great.

Tawanda H. le

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The employees were very helpful and knowledgeable about the units in the facility and I liked the fact that I could pick the truck up in the area I needed and was able to drop it off at unit.

Raphael C. le

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For such a large facility, there needs to be more carts. Overall, friendly staff, clean, and good security.

Cheryl S. le

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Shipment was late. Employees were not at all helpful. Owes a $50 refund for being late. No communication. Will not ever use again.

amar b. le

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Safe and reliable access. But this center did try to steal $1600 from me by claiming that I damaged a truck. I refused to pay and they never called back. Must be a usual trick.

Christine F. le

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Nicky was awesome in taking care of my moving needs.

austin s. le

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Great experience

Blair R. le

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Great and safe!

jim w. le

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Great place! Really friendly staff. Just one elevator which made moving slow when busy.

Corinne D. le

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The manager of the facility was the best, he did everything he could to make me happy. The only thing I wished was that there were larger carts for moving things. Overall it was excellent

bob M. le

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Communication between parties and coordination of the box delivery went very well .

Kevin W. le

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Very easy to use

David W. le

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both the pick up and drop off were very easy and quick. we also used this location for a storage unit and that process worked well also.

Jeanne G. le

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I love the security and the spacious loading and parking area. It was confusing at first, but once you know to sign in electronically, it’s a breeze. Greatly appreciate all the packing/moving supplies

Marianna P. le

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I was very please with the convenience and easy access . Also, The storage space was appropriate .

joe'l k. le

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I really enjoyed using U-Haul, everyone was friendly and helpful even other people using the facility. I will definitely be back.

ping n. le

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I called ahead to get my U-Box moved to the loading area and the my box is there ready for me to clear-out my contents. The area is easy to access and safe.

kevin m. le

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We were very happy with this facility. Every time we went there we were greeted with a happy person who had helpful information for us. We will surely be back and highly recommend this facility.

KARA MICHELLE R. le

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Very efficient and helpful!!

Stephanie B. le

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To Whom it May Concern: I am writing to you today to discuss my dissatisfaction with U-Haul U-boxes. I set up an appointment to have them delivered to my new home in Pittsburgh on August 13. After n

Patrick M. le

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The staff was very helpful when I went to secure a storage unit for my son's items when he graduated from Pitt till he moved into his apartment in Aug. It was very easy, convenient and great service!

Rodney W. le

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The driver that brought my new boxes was friendly professional very timely I was disappointed that it took two weeks to receive my you boxes after arriving in Pittsburgh

Jeffrey W. le

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Office staff was knowledgeable, capable, and prompt. Remote communication was the only challenge. Call mid morning if you want to talk to them.

Guillermo S. le

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One occasion soda machines were empty, another no toilet paper or paper towels in garage restroom. Sunday hours suck, and not enough carts and dollys for a busy weekend.

ELIZABETH F. le

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Cory, the employee who helped us, went above and beyond in dealing with our issue. 5++ stars to staff. Location has major vermin problem - we couldn't find unit w/ no mouse droppings or wasps nests.

Eric G. le

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Very clean and organized facility. The staff is knowledgeable, friendly, and professional.

Lily N. le

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Nicki was incredibly helpful and made our moving experience so much easier and stress free when it came to getting/moving our Uboxes

Dejoun G. le

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The staff was very friendly and accommodating. The service was exceptional.

Daniel M. le

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Staff was very courteous made the move less painful to do and explained where everything was and where to get help if needed.

Steve B. le

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Cost adders. Must have their lock at adddd fee. Though there was never any human interaction going to the unit, there is a fee to do it “after hours”. It’s just a shady way to extort more money.

Felicia F. le

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Great experience, thank you

Isabel M. le

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Thumbs up

Islande T. le

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Excellent service. Nicki goes behind to help me with my 2 U-box. I had an amazing experience with U-Haul.

Thomas E. le

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This facility has their act together. It is a well run facility and seems very secured.

Eugene B. le

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Worked out well

Anna J. le

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I only had to come to the facility once to access my items, but did have to come to the office a couple other times about things. Staff was friendly, polite and helpful.

chris w. le

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Great service

Emmanuele B. le

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Excellent!

renee p. le

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Helpful and friendly staff, but my delivery wasn't noted as scheduled despite me calling twice to confirm it so there was some confusion on the day of

HERMAN S. le

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Mike is great leader

PAT S. le

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The expertise and professionalism of your employee Nikki was much appreciated. She provided continuous communication to assist in knowing when UBox would arrive and when she could pickup.

Teresa D. le

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The general manager went the extra mile to uphold the conditions of the contract of another Uhaul location. He fixed their late-ness with his initiative. Thank you!

Gwen G. le

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very friendly staff and it was super easy to access the clean storage unit. i also felt that the facility was very secure. would definitely recommend! A+++

Frank M. le

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It's was a good friendly all around and dealing with professional people who care.