Customer Reviews for U-Haul Moving & Storage of Pittsburgh

7 330 évaluations

3000 Liberty Ave   Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip, Across from the 31st Bridge)

(412) 567-0720

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(412) 567-0720

3000 Liberty Ave
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip, Across from the 31st Bridge)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tashi B 
Évaluation :
4

They are very nice, and there patient

elvie b 
Évaluation :
4

Signage for storefront and returns could be better

Harrison L 
Évaluation :
4

I made a reservation for the 9' van a month in advance. I go to pick up the rental and find out that there was not a van available to me. They said they called, I check my messages and it's two hours before I was due to pick it up. Why would you tell me last minute? Now I'm stuck with a box truck that is WAYY bigger than what I need. My stuff was falling all over the place. The inside of the cab was completely filthy. I was shocked that they would rent it out like that. I took video of it before I left the lot. I was very disappointed. U-Haul made an already stressful trip worse

Jaimee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
5

Very accommodating and courteous!

LaShaun M 
Évaluation :
5

I've used this UHaul Storage facility off and on for over 10 years. I ALWAYS feel safe and feel that belongings are secure. The storage area is always clean and I appreciate that the hallways are lit as needed. The staff is friendly and has been helpful in helping me choose packing materials when needed. I recommend UHaul on East Liberty! 10 stars!

LAURA S  |  Expérience générale 
Évaluation :
5

Everyone and everything was great!!!

Janice R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanouela T 
Évaluation :
3

The location was in a pretty sketchy part of town. It was not clear where the key drop off location was.

Emmanouela T 
Évaluation :
5

Had to rent the 10' truck as the original plan altered due to tail light it working. The entire Liberty Ave team and manager were great. All worked out well.

SAVVAS M 
Évaluation :
3

I wanted a van, but was forced into a truck with extra charges. The truck was dirty and carried a smell of a dog.

Frank S 
Évaluation :
5

Staff were helpful in hooking up the vehicle transport trailer and showed us how to unhook the vehicle and trailer for the end destination.

Rosalie T 
Évaluation :
3

Order of Online check in didn't make sense. Had to locate care then go get keys. Once we got the truck it had 26miles left on it and was wedged between two trucks. Had to switch to another truck and bed was very dirty.

Abigail U 
Évaluation :
5

All Workers were so unprofessional!

Darche R 
Évaluation :
2

The staff at this location were not helpful, they didn't seem to want to assist in anyway and were more focused on leaving as soon as the clock hit 7 pm. They did not give me a lock when I first came to get my storage unit access. They gave me a 5x10 unit with a giant support beam in the middle and did not tell me that was going to be there until I already started carrying items up to the fourth floor. They did not say that for a unit with no beam it would just be $5 more of a charge. Overall the service at this location was not good at all.

Alyssa J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIDOZIE O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R  |  Expérience générale 
Évaluation :
5

NOTE: would not reccomend UHAUL (not the nice employees at this site) after being charged the recent rate hikes. seems to be due to recent accidents with other drivers, insurance rates, etc. but these poor drivers were not me. yet i am being blamed for it. also the fees seemed to be squeezed in and not publicized. it does not appear that UHAUL is any longer the deal it was. sorry. lost me.

eric b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J 
Évaluation :
5

Friendly staff. Quick in and out. Shout out to the staff at the liberty avenue location! Will be returning for sure.

Mohamed A 
Évaluation :
5

Rien

Christopher R 
Évaluation :
5

In spite of having to attend to several customers, the team was courteous and accommodating to everyone as always! Thanks Del and Anthony. Your doing a Great job with your team Craig!!!

LaShaun M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
5

Overall great experience! Staff was really helpful, all was helpful for changing van rentals. Only feedback I have is to allow access to unit past 10pm and to clear out some of the rigs/containers/etc by the loading dock entrances (since they made it hard to pull vehicles into and out of the loading dock).

John o  |  Expérience générale 
Évaluation :
5

Просто работат

abduraiim m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G 
Évaluation :
5

The staff were great both for picking up and dropping off. Merci!

Diana P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIDOZIE O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelli A 
Évaluation :
5

Fantastic customer service on-site. Staff were very helpful at check-in my vehicle without me having to do it on the app. Vehicle was in great condition and easy to drive.

Douglas N 
Évaluation :
3

Keys were not located where the app said they would be. Customer service rep had to give me a different truck because we couldn't find the keys.

Carter L 
Évaluation :
5

very friendly staff and an easy process to get truck

Kevin a 
Évaluation :
1

I drove 11 hours and had to unload a 6x12 trailer that was full. I was told I could unload until 10pm but my elevator access was taken at 8 pm. I tried to call the after hours number and no one answered. I called U-haul and they tried to contact the general manager but no answer. The person on the phone told me to leave my stuff inside the facility and go early the next morning, when I arrived the next morning, multiple items were stolen including my TV, dinning table, air fryer and clothes.

Ramon R  |  Premières impressions 
Évaluation :
5

Anthony and the crew were great.

Mikhail S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S 
Évaluation :
5

Could not have been a better or easier experience.

Andres C 
Évaluation :
5

Excellent staff!

Nicole S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene R 
Évaluation :
2

They were confused and did not have the size truck we had reserved. They gave us a larger truck and the return drop off was just as confusing when they called half way thru the day to tell us to drop it off at a DIFFERENT location than originally scheduled.

Kurt S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery D 
Évaluation :
5

All good

kalaga s 
Évaluation :
5

Staff was helpful and friendly and explained all I needed to know. The only issue I had is that there wasn't an easy pass that worked in Ohio tolls, so that led to an awkward moment at the booth. I had been advised that I would just be billed through U-Haul, but it didn't work in Ohio.

Mikel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen H  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpful, overall a great experience and easy in and out. Thanks so much

Christopher V 
Évaluation :
5

Continue with excellent service

Eileen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith d  |  Expérience générale 
Évaluation :
5

You are doing great! Keep it up!!

Sam G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashida H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynasti L 
Évaluation :
5

Went out of their way to help me get a storage unit and then downsize - very pleased with the staff. Could not have been more helpful.

LeRoy L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashish K 
Évaluation :
3

I was disappointed that the offer of one free month with a truck rental was no longer available when I put the stuff in storage.

Benito B  |  Premières impressions 
Évaluation :
5

Everyone was super nice and went out of their way to help me.

Jenny B 
Évaluation :
5

Always courteous and accommodating team of service reps! Thanks Del and Craig!

LaShaun M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F 
Évaluation :
1

The truck itself was good, the service was dreadful. I arrived early to my reservation, received a text on the way that they'd pushed my reservation time back 15 minutes, then waited for the register attendees to spend 20+ minutes typing up everything I'd entered online. There was a queue of 4+ groups behind me and two others who were trying to access storage, being given some solution, then coming back as it kept not working.

Juliet V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiushi C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L 
Évaluation :
5

If a location is "busy", I know it has a great reputation. This location had several customers when I arrived. Everyone I came in contact with at U-Haul was excellent that one day. I will definitely use this location in the future if the need arises. Merci.

Jeffrey M 
Évaluation :
4

My only complaint about this site was that the charges on the screen for my review didn't match what I was being charged for. It included an extra $100 charge that only applied if I had been using cash. I wasn't charged the extra amount, but I was uncomfortable accepting the charges as displayed on the screen. I wish this survey would let me review the overall process. Unfortunately, the reserved truck was not available at our assigned pick-up location. After multiple holds (the first being an estimated 15-20 minutes) we were transferred to this location. We were told it was three miles away, but it was double that. The transfer made us late to meet the reserved movers. We were given a credit, but that didn't make up for the inconvenience and delays. At a minimum more staff should be hired to answer the calls.

Megan Z 
Évaluation :
5

I cannot imagine a better customer experience, or rental experience, period. 5-stars across the board. If I were a regional manager, I'd be offering pay raises to keep folks like this but that's just me. I wish them the best, and I hope that this feedback finds its way back to them, as they deserve a pat on the back by U-Haul senior/regional leadership. I feel like offering them positions at my auto-body shop reception but I'm not that kind of guy. :) Best wishes.

Robert H 
Évaluation :
5

The young woman at the desk was exceptionally helpful and friendly. She explained everything perfectly and answered all my questions. A+ I know she had a super busy day as many students (including my 2 kids) were moving out of apartments and dorms, but she was pleasant and helpful and got me in and out quickly. Give her a raise!

Jeremy D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Velma H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
3

Have more than one person working at front registers so the wait wouldn’t be soooo long

Antionette S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M  |  Premières impressions 
Évaluation :
5

Really friendly staff

Matthew C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C  |  Premières impressions 
Évaluation :
5

Counter people were on point with my reservation was truly a pleasant experience...will refer and use this location in future.

Clair T 
Évaluation :
3

Everything was great except the truck was switching gears very rough... Cargo was flying all over the place... But personal was fantastic...and made it easy to pick up and drop off

frank n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique K 
Évaluation :
5

Easy. Thanks

Patrick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T  |  Premières impressions 
Évaluation :
5

Clean and safe convenience. Excellent Staff

Marsha M  |  Expérience générale 
Évaluation :
5

I would like to see service as far as the call button we couldn't get on the elevator No one answered the call button. As we were getting the the stuff out of Car I tripped over the cement piece on floor and fell I hurt my knee.

toni L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA M 
Évaluation :
5

My experience was very good, no issues, and friendly staff

David K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christon f 
Évaluation :
5

Truck had problems in not being able to start because the key was stuck and would not rotate. Had to call and wait for help. I kept trying and finally after wiggling it many times it started. This was repeated several times! Secondly I had reserved pads but they were not in the truck. On checking out when I returned the truck that evening, I was charged $15 - had to wait for a manager to show up for the refund. Seems the staff is not trained or does not pay attention to taking care of business.

shankar l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lars C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody S 
Évaluation :
5

Best experience at this location. Very helpful staff. I really appreciate.

Md A 
Évaluation :
3

Everything was great, but when I opened my storage locker, it was dirty and I had to clean it up a bit before storing my belongings in there.

Nathan l  |  Premières impressions 
Évaluation :
2

The message to verify mileage arrived later than expected so did not get to check the starting mileage on record We used the truck for about 20 miles or less. However, we were charged more since we didn't get to confirm the mileage recorded on the vehicle before we started. We were so charged close to 40 miles on the trip.

ravichand M 
Évaluation :
5

Just keep up the good work!!

TILMON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl W 
Évaluation :
3

I stored my furniture for several months. I had my monthly fees paid by auto draft. My payment was paid 4 days before I moved my furniture out of the storage unit. I asked if I would be refunded for the remainder of of the month. I was told there wouldn't be a refund. I feel that I should have been refunded for the remaining days.

RICK R  |  Expérience générale 
Évaluation :
5

Another pleasant and courteous experience. Merci encore!

LaShaun M 
Évaluation :
5

Was in a time situation to move and store my items and ordered a unit too small but was able to get a larger unit with no problem! Thanks

David P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shafi H 
Évaluation :
5

Great service and move went very smoothly 👍

David P 
Évaluation :
2

brought van back in better shape cleanliness-wise than when I picked it up, got charged cleaning fee. App never worked. the whole operation seems like a scam.

Ryan P 
Évaluation :
5

Easy pickup experience. I would recommend U-Haul highly to anyone considering a self move project!

DAVID L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

siavash a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G  |  Premières impressions 
Évaluation :
5

From buying boxes and moving supplies to renting the truck every encounter was seamless. An excellent staff!!

Kim A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeni E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan W 
Évaluation :
5

Staff is very professional and extremely efficient. Great franchise.

Shaun W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
5

Highly recommend! Very professional staff, great storage setup that is user friendly, and flawless access to and from the facility.

Elizabeth C 
Évaluation :
5

Even though the vehicle type I reserved was unavailable as well as a piece of equipment I'd wanted, the team went above and beyond to make it right and give a great experience. Very thankful for their help today

Carter L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S 
Évaluation :
1

Didn't see the inside of the facilities since I picked up after hours. The mobile pickup (U-Haul Truck Share 24/7) was absolutely horrendous. The video instructions on your website were outdated, and the proper way to access the "Pick Up My Truck" button (by swiping up on the bottom pop-up menu) didn't function on the app, nor did it work on mobile browsers for Firefox or Safari. My travel partner had to download Google Chrome on their phone in order to get the pop-up menu to function so that we could access the truck. It turned what should have been a 5 minute process into 40 minutes. Unless you fix your app functionality, I would NEVER recommend someone to pick up or drop off a truck after hours.

Andrew I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONDON B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONA K  |  Expérience générale 
Évaluation :
3

Everything is perfect except the floors and size of the carts. The floors are way too uneven causing things to fall off the tiny carts and it was very uncomfortable to move things to and from my storage unit. Where the floors were smooth, totally different experience.

veronika v  |  Expérience générale 
Évaluation :
3

Some of my stuff got a little wet.

Ashley S  |  Expérience générale 
Évaluation :
5

Craig was excellent! Very helpful and professional

clayton c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umarkhon A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albertha C  |  Premières impressions 
Évaluation :
5

Easy access. Safe and secure.

john m  |  Expérience générale 
Évaluation :
5

This the second time I have used them for college room items. They were friendly and professional both times. I highly recommend them for all storage needs.

Eileen S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl M  |  Expérience générale 
Évaluation :
5

Was a very simple and straightforward experience overall. Staff were always really great and helpful. The facility was very clean. I especially appreciated the clean bathroom. And there were a ton of carts which made moving things around very easy.

Semawit G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel w  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa H  |  Expérience générale 
Évaluation :
1

I never got to store anything because the GM Craig screwed everything up and was rude to me. I had no storage unit once I got there. Had to reload all my stuff back on the truck. Paid people to move me, was out of money and then had to keep my things in a Uhaul truck in the street for a week. This was horrible. There were Rat droppings everywhere in the facility. It was a horrible experience l. Then I get a call yesterday telling me I'm late for a payment! IDONT HAVE ANYTHING STOREDAT YOUR FACILITY!

melissa d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larue d  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Da-Jai B  |  Premières impressions 
Évaluation :
2

I probably wouldn't rent here again. We paid extra for units on a temperature-controlled floor, but we saw several times in the summer that the air conditioning was not actually working, and the temperature was higher than what we were promised. Every time we brought it up, staff pretended to be confused or surprised and made dubious excuses. The facility is in okay but not great condition. The bathrooms aren't clean or maintained. There's a person living on the 5th floor, and the staff knows about it but has done nothing about it for months, despite the fact that the contract we all sign clearly says you cannot reside in your unit. I feel for this person and recognize the challenges of today's housing market, but I had two awkward encounters with this person that added stress to an already stressful time. Staff should do the right thing and support this person to find real housing.

Kurt S  |  Expérience générale 
Évaluation :
3

My online reservation was perfect and then the guy at the store messed it up. My storage unit was supposed to be a 5x10x9. When I got to the facility the until we were assigned wasn't available and we had a 10x10. I'm keeping it for now because I'm over it. The person on the shift got a straightened out but I'm going to downsize after the holidays. It was way too much to deal with and now I'll be paying $165 for a unit I didn't want in the first place. Also, getting anyone I believe you when you call in is miracle.

Melissa W  |  Expérience générale 
Évaluation :
1

I’ve been trying to close this storage account for about 2 years I’ve been paying almost 121 a month for a stupid couch that I don’t even want I’ve paid over 2 grand for a couch that cost me 600 bucks all because no one would help me cut the lock off of my unit it’s y’all problem now gth

Qamara M  |  Expérience générale 
Évaluation :
5

Your staff was very friendly and helpful. One day i was in need of a wrench to take a chair apart to fit into my car. The mechanic employee( sorry I don't have his name) let me borrow 2 wrenches and trusted me to return them finished- he saved to day and went above and beyond for a customer.. the little things are what counts and this team at this location is A++!!! Thanks for everything!!! Kevin Graham

kevin G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monika d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and professional

tyrone s  |  Premières impressions 
Évaluation :
5

I gave you an excellent rating because moving is stressful and the only time I wasn't extremely stressed was when I was talking to anyone at U-Haul. Yes the facility is great, but you have some great people working for your company. They understand the process and explain everything. Your facility is great but the employees make is even better.

Melissa W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H  |  Expérience générale 
Évaluation :
5

I believe I forgot to check out when I left so the only thing I have to do next time is swipe out and back in.

Daniel Q  |  Premières impressions 
Évaluation :
5

Very easy to access. Only recommendation is not to have trucks or vans parked in front of loading garage doors as the turning radius is too severe.

DAVID F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Y  |  Expérience générale 
Évaluation :
5

Everything was great.

sandra h  |  Expérience générale 
Évaluation :
2

There is only 1 cart available to take items to storage. When walking on the floor of my unit I saw 6 carts with items and blankets over. Are they renting these carts? If so, that is not fair to the rest of us. I went and purchased a wagon just to help with the move.

kathleen b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kehaulani S  |  Expérience générale 
Évaluation :
5

Great service as always

Rick W  |  Expérience générale 
Évaluation :
5

I really appreciated Craig and his staff for helping me with my relocation move from Phoenix to Pittsburgh . There was a mix up with my delivery that was intended for another facility but it was delivered to his facility and but Craig showed true customer service and made it all well. Thank you Craig!

marilyn m  |  Expérience générale 
Évaluation :
5

The staff is great at this facility. Always Friendly. I would highly recommend this facility to anyone with storage needs

JOHN C  |  Expérience générale 
Évaluation :
5

One of the few storage centres with truck access and full size dock. Location is great.

Jake S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Embry W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Min C  |  Expérience générale 
Évaluation :
3

Rented a 10x10 storage unit that had a 4x4 support pillar in it taking up about 25 % of the storage space. No discount for the lost space, it cost just as much as the 10x10 units without a pillar in them.

Adam Z  |  Expérience générale 
Évaluation :
5

We've been at this location since 2021 using the storage rental and truck rental services. Everyone is friendly and the manager is helpful in working with us . We'd use this location again, when needed.

Ndubisi E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrick C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas W  |  Expérience générale 
Évaluation :
5

It was easy to use your system.

Cecilia B  |  Expérience générale 
Évaluation :
5

Merci.

Aj D  |  Premières impressions 
Évaluation :
2

Storage unit had cement support beam that took away 36-40 sq feet of storage space making it challenging to get all our items to fit.

Elizabeth R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C  |  Premières impressions 
Évaluation :
5

The staff went above and beyond when I accidentally locked the key in the truck and ran down the battery. Luckily was still at the facility. They jinmied the lock and jumped the truck and got me on my way. Big thanks

Dan M  |  Expérience générale 
Évaluation :
5

I've had a lot of poor experience with U-haul this year in my move from Oregon. This location is BY FAR THE BEST location we've come into contact with. Extremely helpful staff, incredible service from everyone.

Elizabeth B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STENZZEEAH M  |  Premières impressions 
Évaluation :
5

Excellent Service and treat the customers with love and respect.

Alice M  |  Expérience générale 
Évaluation :
5

Staff was always knowledgeable and super helpful.

Judy W  |  Expérience générale 
Évaluation :
5

Fantastic experience! Storage was clean, secure, and exceeded our expectations. Thrilled that a old building was saved and reused!

Oksana K  |  Expérience générale 
Évaluation :
3

Getting access to elevators was challenging - once I swiped the card at the door, the elevator would deny access no matter what and I would have to return to the door again and then the elevator, sometimes multiple times.

James M  |  Expérience générale 
Évaluation :
5

Great customer service, well explained process and very secure facility. Je la recommande fortement.

Barbara S  |  Premières impressions 
Évaluation :
5

This was the first vertical storage facility we used. We were initially concerned about relying on elevators to access a 5th floor unit, but it turned out to be a non-issue. Came quickly and large enough to fit multiple carts. Every thing was well labeled and lit. Clean, no smell. So glad we went with U-Haul. Highly recommend!

Oksana K  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jevon D  |  Premières impressions 
Évaluation :
5

Every person who I came in contact with wether it was via phone or person was very nice and extremely helpful!! A awesome overall experience.

Kehaulani S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullaziz A  |  Premières impressions 
Évaluation :
5

First rate facility and staff. Three visits there. Everything absolutely top shelf. I wish all my experiences mirrored this one.

Brian B  |  Expérience générale 
Évaluation :
3

I would not have an unfavorable opinion of the facility and UHAUL had my issue been handled better.

Chris U  |  Expérience générale 
Évaluation :
5

They even remembered me since I've stopped by many times and used other services

John B  |  Premières impressions 
Évaluation :
5

I always feel safe. Staff is helpful and friendly.

LAURA S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyrus W  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tion G  |  Expérience générale 
Évaluation :
5

Manager Craig is excellent at his job.

dontea p  |  Premières impressions 
Évaluation :
5

This facility was/is very well handedly. Thanks again for your help.

JERRY D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew L  |  Premières impressions 
Évaluation :
5

Exceptional service. When the Bigelow location overbooked (due to www- issue), they called me and arranged for a another location 5 min away. Saved a lot of frustration.

Timothy Y  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gladys d  |  Expérience générale 
Évaluation :
5

Craig, the manager, was friendly, approachable, and helpful. When I need storage or a U-Haul van, I'll be back again. The process was always quick and easy.

Tamara L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janay j  |  Expérience générale 
Évaluation :
1

they really need to train employees at Liberty Ave Pittsburgh on costumer service.

Steven K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janessa w  |  Expérience générale 
Évaluation :
5

The staff at this location are top notch. Very Helpful with all my needs

JOHN C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamea j  |  Expérience générale 
Évaluation :
3

The old wooden floors are in desperate need of repair and the overall storage needs to be redone. One working elevator in a building that big is ridiculous.

NINJA T  |  Expérience générale 
Évaluation :
5

I've held the unit for years and never had a issue nor wondered about my belongings. The facility is super secure.

Brittany L  |  Expérience générale 
Évaluation :
3

Most of the staff was helpful and friendly, however, after packing up a Ubox to be shipped, I had asked if I needed to do any further actions like putting a lock on the box or anything like that, and the person at the front desk said no. Later that day when I was no longer at the facility, a man called very aggressively and scolded me for not having a lock, which I told him that I was instructed I was all set and did not need to do anything else to my Ubox. He continued to talk to me aggressively and was not very helpful in finding a solution to the issue, he sounded annoyed and finally told me my lock I returned after closing my storage unit will be used after I told him that I was no longer in the area of the U-Haul and had to Uber to reach the facility. Overall the staff is usually really nice and helpful, but I now feel nervous and skeptical that my unit will be able to be accessed easily after this encounter as I no longer have the keys for the lock.

Farrell O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam H  |  Premières impressions 
Évaluation :
3

Had some problems with double payments and not wanting to refund the over payments

Lezetta D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen H  |  Expérience générale 
Évaluation :
5

They offer 1 month free storage at the facility and thank god because I needed to take advantage of it after renting the truck! Everyone there was super nice and helpful, not renting trucks anywhere else in Pittsburgh.

Mike B  |  Premières impressions 
Évaluation :
5

Thank you Craig for being so accommodating!

Hvn O  |  Expérience générale 
Évaluation :
5

Thanks Bri big help and the rest of the team

Brittany W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tomias L  |  Expérience générale 
Évaluation :
5

Everything about this facility was excellent. The trucks are well maintained, the staff efficient, the storage unit convenient.

William K  |  Expérience générale 
Évaluation :
5

Overall a pleasant experience.

carol m  |  Premières impressions 
Évaluation :
5

Bien 

Tanya H  |  Premières impressions 
Évaluation :
5