Continue great customer serviceClayton S.
Customer Reviews for U-Haul Moving & Storage of Plainfield
Pour nous contacter
Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My equipment was not thoroughly checked or connected properly. The trailer came off in 200 feet. The agents need to connect n check it thoroughly.DEEPAK P.
Le client n'a pas laissé de commentaire.EDMUND D.
Le client n'a pas laissé de commentaire.WILFRED H.
Le client n'a pas laissé de commentaire.ZWANDA W.
Le client n'a pas laissé de commentaire.Jonathan C.
I rent almost every week. Great service. Keep up the great work. ThanksCAROL B.
Le client n'a pas laissé de commentaire.Wayne R.
Le client n'a pas laissé de commentaire.HUBERT M.
I reserved my truck for a certain time when I arrive home with the truck I couldn't get the truck to start back I called customer service and the store and both were no assistanceAlexus E.
Keep up the good work. Thank youCAROL B.
The people who work here are super friendly. Why couldn't I have rented the truck for more than 24hrs?John W.
Need to have Jacks on the trailers. Very inconvenient not to have them. Can't take off if you don't have a jack or one of those wheeled trailer loaders. Get Jacks for the trailersBARRY S.
Too expensiveTIFFANY G.
Le client n'a pas laissé de commentaire.STEPHANIE G.
Le client n'a pas laissé de commentaire.ISIDRO M.
Great experience.HELMER A.
Le client n'a pas laissé de commentaire.IRIS S.
It's too expensive and the fees is too muchJACKELINE A.
Every time I reserve a truck I get a call in the morning telling me I have to drive somewhere else because they don't have what I needed at my original place I picked to pick up. It's super frustrating. Not fair you get away with it and plus give attitude when calling.Colin J.
Customer service was great! Made me feel at ease during a hectic move. The movers were great also!BEDILIA R.
Everything was good I had no problem with the truck, if I have to do it again I will.THEODORE D.
The lady who helped me was very helpful and went above and beyond. Helped me connect the trailer. Seemed to be running the whole operation herself and was doing a very good job. Trailer booked had a broken wire so was not usable. Replacement had a rusty wheel....it worked no problem but did not fill me with confidence.Rupert T.
Le client n'a pas laissé de commentaire.Elizabeth S.
very friendly and helpfulAbraham P.
Le client n'a pas laissé de commentaire.CARLOS C.
Le client n'a pas laissé de commentaire.MARIA M.
Train your employees. The one guy there was very rude and unprofessional. I could tell from the moment I walked in that he didn't want to be bother, unfortunately for him he was the only associate in the store at the time. He hardly spoke to me. He started by asking for my last name ONLY, he then went into the system for well over 10 mins doing lord knows what. He asked for my ID, then he went into the system some more. A girl walked in without her mask, and started to chime in, as the guy seemed very confused. He had asked me how far I was traveling in mileage, to which I responded â€œ4,1 miles from this location, maybe even less from my location to my destination.â€ He continued on in the system. Never confirming my replies or letting me know that I'm being heard. Then he said â€œwhat!? No this can't be right..how is it coming up as so much?â€ He spoke quietly to himself, whilst the girl came over to help him. They both stared at the screen trying to figure out why the pricing was so high as I only had a short distance to travel. I asked them â€œwhat's the first name on that account?â€ She replied â€œValerieâ€ I said â€œNo, I'm Eâ€"â€" Williams.â€ The guy said slickly â€œoh wow she never even told me that.â€ At that moment I wanted to snatch my ID card back and leave. How dare him! â€œI never told him my first name!!â€ It's YOUR job to cover all basis, buddy. He hardly wanted to be bothered with me. He asked me questions to which I gave him answers. He NEVER confirmed my first name with me. He literally selected any random ol Williams he saw there in the system. I mean c'mon first rule in customer service the customer is ALWAYS right. How dare he say I failed to do something as if it were my job to do so? How dare he scuff at me and make me feel shamed. He had my ID in his hand the least he could've done was glance at the name on the card to verify the information he found in the system. Instead he half assed his job and scolded me for his mishaps. I had been there for 30+ minutes as the guy had to re-enter all of my information once more. I had already explained to him that I was in a hurry, I had arrived to uhaul 20 mins early so that I could get back in time for the movers to arrive. This guy chewed up so much of my time and had no remorse in doing so. He even moved slower after me asking if I could come back to wrap everything up. He struggled to find the key that was assigned to me. So the girl who knew I was in a rush, told him to give me another and that they'll just switch it out in the system. He opened the door walked with me just enough to say â€œon the right hand side lane Fâ€ that was it. I went into the truck removed the sign from the window, as no one had done so and struggled to get the key to turn in the ignition. I kept trying on my own, I didn't want to have to speak to that man ever again. But unfortunately I had to go back inside and ask for help. Instead of the man coming to help me, he told me to push down on the pedals and try that. So I did just that, still no luck. I went back again, and begged him to come and give it a try he scuffed and whispered under his breath â€œpeople have been driving the truck all day and haven't had any issues..â€ as to say that I was the problem. Yet again scolding the paying customer. He was able to get the key to turn on the first try, so of course I looked ridiculous. But I swear I struggled each and every time I had to turn the truck on. Something wasn't quite right. I'm disgusted with this location and it's staff. Totally unprofessional. This was my first uhaul experience and I'm sure I'd never deal with this company ever again. Uhaul do better please, train your employees, hire individuals who actually like working with people.ENAIA W.
Excellent customer service! The entire experience was easy and convenient.KENYA C.
Le client n'a pas laissé de commentaire.DEEPAK P.
Le client n'a pas laissé de commentaire.Luis A.
Le client n'a pas laissé de commentaire.KENNETH R.
Improve on poor attitude and dispositionTOMAS JR T.
The reason for the low rating is the truck was very unsafe and unstable I pointed some of the problems to the agent that rented me the unit, the reply was the unit is old. As I left the yard with the unit it got worst as in the steering was very hard to turn the engine was making noise and lot more I can mention, I felt this unit was very unsafe I return the unit the n St morning and spoke to a gentleman after explaining to him his reply the unit is old. My reply was does that say you Can rent a unsafe unit. He got very upset with his words. There is more of can say but I will stop here. Note not to mention I was unable to used this unit for my move which I Rented it for.SETH B.
Le client n'a pas laissé de commentaire.ALBERT M.
My entire experience with this location was positive. John who handled my call to reserve the uHaul was very helpful and knowledgeable and the two ladies that handled my checkout and the returner phenomenal. Especially the lady that assisted me when I returned the vehicle. She was very knowledgeable and courteous and made my return completely easy!KAREN H.
Hire more help. We have to wait longer than anticipated.LINDA C.
Le client n'a pas laissé de commentaire.JUAN L.
Charged for dolly's that I did not use. Stop over charging and leaving customers the responsibility to keep calling to fix these issues. I caught the over charge the next day still waiting for refund.SANJAY B.
The speed of picking up the truck is very slow.l waited for two guests and spent 25 minutes !Chihleng Y.
Just better directions to the facility entrance. Customer service was excellent. I was set up and on my way in just a few minutes. Perfect!Stuart C.
Le client n'a pas laissé de commentaire.Allan L.
Le client n'a pas laissé de commentaire.Ruben G.
Le client n'a pas laissé de commentaire.Amanda P.
We were unaware we would be charged by the mile.RICHARD L.
First of all why is there 1 less question for this location where I picked up versus the drop off. Because the personnel at this location were both incredibly unhelpful. I was here at this location for almost 2 hours. Then they tried To charge me for things I already paid for. They wouldn't let me take the truck that I had the number for to pick up .. they all had no idea what they were doing. I then had to go all the way back an hour or 2 later to get the truck unlocked because they forgot... and the truck had napkins and crumbs in it. I was also way smaller than I though it would be.. this was my first uhaul experience and most likely my last. I'll call and dispute this transaction when I can.Elizabeth S.
Le client n'a pas laissé de commentaire.Gerardo E. | Expérience générale
let customers know wht side the gas tank is on,explain the dashboard controls,where to park truck when returning..REBECCA M.
I like the service is in time, & profesional thank you guys God blessed you, today tomorrow & always.,RAMIRO L.
I didn't get a hard copy of my contract I give you for that a D -HERNAN R.
The ladies at the front desk were extremely helpful and accomodating, look forward to doing business againDAVID F.
Le client n'a pas laissé de commentaire.LINDA C.
Le client n'a pas laissé de commentaire.SAMAD S.
The vehicle was given to me on less than 1/4 of a tank. Very in convenient to have to immediately go for gas when I got the truckAlexis C.
Le client n'a pas laissé de commentaire.DAVEN B.
Le client n'a pas laissé de commentaire.Sandeep kumar B.
Le client n'a pas laissé de commentaire.JOY D.
Le client n'a pas laissé de commentaire.Elizabeth N.
The pick up was great no issues. The van however was falling apart. I also returned the van with 1/4 tank of gas and it was reported that I returned it with the has below 1/8. Not very honest. I thought that something was up when I wasn't giving a printed receipt and I didn't get my receipt emailed to me until after I left the locationJoseph D.
Le client n'a pas laissé de commentaire.MAYANK G.
I asked them for a U-Haul and they sent me like 87 miles out of my way I got caught in a snowstorm and they charge me two days for that snowstorm because I didn't return the trailer on time I'm very disappointedKENNETH S.
Le client n'a pas laissé de commentaire.NANCY R.
Le client n'a pas laissé de commentaire.Carlos P.
Le client n'a pas laissé de commentaire.Williams A.
The staff was friendly and willing to help. Thank you !FLORENCE S.
Le client n'a pas laissé de commentaire.YOLANDA Z.
Johanna continues to do a great job and provides professional service. Her team is excellent.TIMOTHY P.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.PAMELA D.
Le client n'a pas laissé de commentaire.EVAN M.
Truck was not clean windows and mirrors were filthyEDWARD F.
Extremely convenient. I needed a truck for the day, I went in and out and everything turned out great. Merci.ERIC T.
Le client n'a pas laissé de commentaire.FERMIN A.
Very good service. The representative was courteous and efficient. Very relaxed experience!JOSE L.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Oneale Y.
Le client n'a pas laissé de commentaire.MARCOS A.
Le client n'a pas laissé de commentaire.Halima M.
Le client n'a pas laissé de commentaire.JOANNE M.
Le client n'a pas laissé de commentaire.Renier V.
Le client n'a pas laissé de commentaire.LUIS C.
None, Ms. Pena made my last minute rental experience very positive and seamless. I appreciated all the packing supplies readily available at check out. I never knew renting at uhaul was so easy.VERONICA T.
This location was not where I originally intended to rent the vehicle from. My hope is that there is a system that gets vehicles back to where they belong, so customers don't get handed off to farther locations than needed.LOUIS T.
Le client n'a pas laissé de commentaire.ELYSE R.
Le client n'a pas laissé de commentaire.Sylvia W.
Le client n'a pas laissé de commentaire.Mike F.
All clerks during pick up and drop off were very professional and helpful.Luis B.
Le client n'a pas laissé de commentaire.David X.
Le client n'a pas laissé de commentaire.Yan F.
Great store manager. Two times renting in the past year and both great experience with the same store manager.Kenneth M.
Le client n'a pas laissé de commentaire.Dennis S.
And the right light went off after a little time into the drive. Had to use hazard light on the car in towMatthew B.
Le client n'a pas laissé de commentaire.Mark R.
The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran businessjay j. | Premières impressions
Le client n'a pas laissé de commentaire.timothy K.
they are already prefectZenia T.
Le client n'a pas laissé de commentaire.REMOAN H.
Unfortunately I cannot remember the associates name who helped me but she was extremely thorough and above and beyond friendly. Went through every detail with me and took the time to made sure I understood everything and was comfortable. She might of even been a manager because she was so well informed and helping the other coworker as well.Amanda N.
Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Merci.NELSY D. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA B.
The pickup location was changed by uhaul and the new location did not have any moving blankets, which I reserved several weeks ago. That caused a lot of difficulty for me since I had no way to protect the furniture I was moving.Michael R.
Dashboard engine warning light was on at all times. It did cause a bit of a worry.HORACIO F B.
Le client n'a pas laissé de commentaire.Robert A.
Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.ROBIN R. | Premières impressions
Your facility is filled with mice and mice droppings throughout. Very filthy.John H. | Expérience générale
Le client n'a pas laissé de commentaire.Arlisa H. | Expérience générale
Joanna is THE BEST!Juanetta S. | Expérience générale
Very professional staffNathaniel d. | Expérience générale
I can't get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to "hurry up because he wanted to go home at 5." He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.Gregg B. | Expérience générale
Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possibleLakierra B. | Premières impressions
Everybody was great, the facility was clean & easy to accessFrank B. | Expérience générale
No smiles.....Pauletta W. | Premières impressions
1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New JerseyBrendon B. | Premières impressions
Fransheska was great!Gloria J. | Premières impressions
Excellent servicio. Francesca muy amablemarisela c. | Expérience générale
I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconveniencedAaliyah l. | Expérience générale
I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customerAaliyah l. | Réservation
How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from uWilliam C. | Expérience générale
Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.Andres M. | Réservation
Everything was easy, no complications, and that price was right.steve l. | Réservation
My first experience and it was painless.Camille B. | Réservation
Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.susan m. | Expérience générale
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