Customer Reviews for U-Haul Moving & Storage of Plainfield

3 366 évaluations

243 E 2nd St   Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

(908) 755-7676

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(908) 755-7676

243 E 2nd St
Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasseth W. 
Évaluation :
5

Tire sensor light was on the whole trip

RYAN R. 
Évaluation :
5

The employees at Plainfield were fantastic. Very friendly and efficient. There was no wait at all. The truck was very clean.

Robert S. 
Évaluation :
1

Your front desk associate needs to develop better people skills. His standoffish attitude is not appreciated not is it customer friendly. Also, locking the door 15 minutes before closing time forces the client to drop the keys in the lock box indicating that the drop time was after hours, causing the $20 late fee when it clearly shouldn't be imposed.

Jayson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Excellent staff, good service

Bimal J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDERICO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amara N. 
Évaluation :
4

The service was very satisfactory!

JOSE L. 
Évaluation :
1

There were three young kids who look appear to be in their teens. The young girl who took me at the counter tell me to pull my car around and connect the trailer to my car and let them know after I was done. I did not even bother to say, “is there any one is going to help me?” I felt that it will be waste of my breath because why should I tell them their job and I did want to imagine what their response might be. One of the boys was walking out and ask if I need help? I said, “yes, please.” He started connecting the trailer to my car and chaining it, all that. He also asked me where does the wire connector for the signal go? He does not know even if he is being helpful, it is really scary for staff who does not have a knowledge while the safety is compromised. I was looking for the pin in my car to secure the hitch but he looked at me as if everything is done. I had to dismantle everything that he did and do it all over again. He did not even wait to see what he had done wrong or asked about it rather he walked back into the building. No body checked my car to see if it suitable to tow the dolly and no body checked my light signals work properly. The staff needs at list one matured personnel at any time. If I had a choice to go somewhere, I would have. I do not recommend this location because the safety of customer and the people on the road are at great risk. Best of luck and I thank you for the opportunity to share my two cents.

Dawit A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prudence H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stanley L. 
Évaluation :
4

The manager at this site was simply great to work with

Zoeann H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
1

Worst experience.

Suresh G. 
Évaluation :
5

Great team

erick M. 
Évaluation :
5

Attendant was helpful and smiling face. So what else I need. Thanks

KRISHAN D. 
Évaluation :
5

Continue to do what your doing. Good service

Angel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Employees were terrific. Good job!

Richard I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelique M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
1

Gas wasn't where it said was online, & vehicle was dirty

Michael S. 
Évaluation :
1

We encountered a group of like 4-5 kids, teenagers, loitering behind our car in the uhaul parking lot when we went to drop off our truck. Some of them were wearing ski masks, which was odd considering it was not cold out. I'm not sure if that's normal for this location but it struck me as very weird and especially when we were ready to go, they did not want to move away from our car until we started backing out. All in all, while the kids didn't do anything but loiter, it still made me feel very uncomfortable dropping that truck off and leaving my car in that lot after dark. I didn't see any security anywhere.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shala G. 
Évaluation :
5

To me everything is OK

Carlos D. 
Évaluation :
1

The evening personal is very very rude, when I returned the vehicle they wouldn't Ck me in an wanted me to pay 20 saying there computers were down an had a very nasty attitude

Timothy W. 
Évaluation :
5

Staff was professional, friendly and courteous.

Denise W. 
Évaluation :
5

Store should open before 9 a.m. on Sundays, esp now when daylight ends earlier. More staff was needed on Sunday. One gentleman (very professional, nice) was cleaning trucks when we arrived, and at 9 a.m. he opened the store. Within minutes, there were at least six people in line. Another employee arrived shortly after and went out to clean vehicles while the first gentleman handled the rentals. I don't know how things progressed, as we left by 930 or so. But there was way too much work for two people. Maybe if they arrived early enough to clean the vehicles before the doors opened -- so two people could've helped customers. But the set-up we experienced wasn't good for staff or customers. Still, we use this location often because the trucks are always clean and well-maintained, it is easy to reserve online, the price is fair and it is convenient to return after hours if necessary. This reminds me, we reserved the vehicle for 6 hours, but the gentleman gave us 24 at no extra charge, so we wouldn't feel rushed. So glad he did that, as we had a medical situation that prevented us from returning it in the six hours! Again, staff was very professional and kind. They just had way too much to do.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt B.  |  Expérience générale 
Évaluation :
5

Employee who checked me in was excellent!

Tracy E. 
Évaluation :
5

Yes and no on the clean vehicle, outside no, windows no.

Janet J. 
Évaluation :
2

The employee Greg is very rude. When I called about discrepancy in my final bill. He doesn't listen He hung up on me twice when while tryinf to explain issue . Then proceeded to lied about being threatened is why he hung up. He can not read fuel gauge I went total 8 miles trying to claim I us we s way more fuel even sent a picture of the gauge I took before returning. Someone needs to train him on customer service. I have family that is in business with Uhaul will tell them cancel that partnership. He is not a person who needs to deal with customers.

Nichole F. 
Évaluation :
5

Using the truck to relocate from Cleveland Ohio to Plainfield N.J. was stressful but the pick-up of the Uhaul in Cleveland was a great experience due to the wonderful gentleman that I retrieved the truck from.. Once I arrived in Plainfield it only got better as the Lady there made my transaction experience smooth with giving me customer service!!

Pamela S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
2

Train your employees better when customer ask for ramp with box truck then your employees give you box truck with no ramp and the gas less then 1/2 tank and they tell you I can't help you so now I got truck no ramp and had to pay more for gas that not right never again i go there

David S. 
Évaluation :
5

Ya es la segunda vez que ocupo las instalaciones y no tengo nada negativo para decir. Prestan un excelente servio, felicitaciones

Alba R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
2

Better employes

Jorge A. 
Évaluation :
5

Buen servicio

Cesar R.  |  Expérience générale 
Évaluation :
5

No suggestions …service was excellent ,

Zina G. 
Évaluation :
1

I have filled gas while dropping truck . I don't know why they have charged 30$ for gas and 20$ for after hours service . Overall experience was too bad and I don't recommend this place to anyone . Nightmare ..

RAJA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna A. 
Évaluation :
5

Customer Service made it quick and easy.

Stephanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR R. 
Évaluation :
5

Keep the vehicles full of gas so customer doesn't have to figure out how much gas to add.... just fill it.

Gregory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar N.  |  Premières impressions 
Évaluation :
4

Siempre fui bien atendido por el personal en el futuro me gustaría ser su cliente nuevamente fue una grata experiencia

Carlos C.  |  Expérience générale 
Évaluation :
5

Keep up the wonderful smiles and service.

Jemma W. 
Évaluation :
1

To not come here at all ! Greg is inadequate!

Tameika L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace M.  |  Expérience générale 
Évaluation :
1

go out of business

stephen V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

The facility was spacious and well-maintained and the staff was helpful and friendly.

Stephen H.  |  Expérience générale 
Évaluation :
5

Again, Young lady was great! And, young man who unhooked me from the truck. I explained I had a bad back and he immediately said no problem i will take care of it. Great experiance with both.

Brandon C. 
Évaluation :
4

The van was clean and gas tank full. The staff was courteous and helpful. The van handled very well. Return was easy. Recommend this location; good choice.

richard T. 
Évaluation :
3

This time I was not lucky and got not a very nice trailer. It was heavily damaged physically. Left light was disconnected and employee did not even mention it despite "checking" the lights. I was able to connect it... Right light was connected, but worked only for brakes and turn signal. It did not light up when car lights are on. This could have easily led to a ticket when I drove it at night. I would like to mention that it was a one off. Usually my experience with U-Haul (even with the same location) is much better.

Sergii S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bola F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The person who helped me was great. I forgot to note down her name.

Ansar K. 
Évaluation :
1

I didn't rent from you. Stop sending me someone else's receipts and rental info!!!

Wanner Gilbardp P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arun I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helga N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Correctly confirm appointment was scheduled prior to me arriving to the faculty on moving day

Vincent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Ordering my needs via the internet made my rental easy as 123. Went in. Submitted my order number and I was directed to my vehicle. And basically the same upon the return. Convenience best explains it.

Perry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Absolutely great service!

MARK B. 
Évaluation :
5

Great service!

MARK B. 
Évaluation :
4

The Manager is Great..!! Always very helpful and accommodating..!!

Tameika A. 
Évaluation :
4

Smooth drop off

Paul R. 
Évaluation :
3

The location is very tough to access for someone not from the area. Too small and tight for the number of U-Haul vehicles available when returning. The check out survey was extensive and frustrating after a long day of moving. That said, the staff present when we picked up the vehicle were absolutely wonderful! The vehicle was clean and functional. Got the job done!

JEREMY H. 
Évaluation :
5

One of if not the best Uhaul facilities!

MARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
3

Unit was on the basement with no Elevator Apparently I have been overcharged vacated the space on or about may1

JOHN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roni A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilya G. 
Évaluation :
5

Great staff

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
3

Location is not very nice. Parking lot is full of debris and tire hazards. Also it is confusing because you have to enter on 'exit only' one way gate. The staff was nice this time. Equipment was ok.

Sergii S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Suzette R. 
Évaluation :
5

You should give Johanna a raise. She was very helpful and reassuringly explained the online rental process to a new U-Haul renter. I'll be back to that location for sure just because of her-thanks!!

Bonnie W. 
Évaluation :
3

The truck had grease on the floor and it stained almost all my things, mattresses, boxes, bags, a disaster. I left the gas at the level I found it and they charged me $30 I don't know why. This was 08 11 2022 my name is Claudia Diaz phone 908 922 2840 Pd:When i return the truck, i let the person in charge know what had happened.

Claudia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya B.  |  Expérience générale 
Évaluation :
3

Cost high and never could get smaller unit on lower level

Kedar M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danielle J.  |  Expérience générale 
Évaluation :
5

Very intellectual informative professional lady and asset to your business

Cynthia H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

allen h.  |  Expérience générale 
Évaluation :
5

Los precios de los estorech están caros para el espasio que tienen

OSCAR M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yahaira M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian L.  |  Expérience générale 
Évaluation :
5

Customer service was great

Redena W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille C.  |  Premières impressions 
Évaluation :
3

I have a complaint,mice ate thru my things

kenneth s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
3

There is no elevator Had to carry heavy boxes down a flight of stairs

JOHN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary M.  |  Expérience générale 
Évaluation :
5

I will miss talking to the staff! The location was always very clean and I appreciate that.

Jasmine B.  |  Expérience générale 
Évaluation :
4

I wish larger units were offered at this location.

PATRICE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis c.  |  Expérience générale 
Évaluation :
5

Very nice staff and makes the storing process very easy.

Kofi A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary M.  |  Premières impressions 
Évaluation :
5

A Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.

KEVIN B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KUSKUS S.  |  Expérience générale 
Évaluation :
5

It has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards

TARUN S.  |  Premières impressions 
Évaluation :
4

woman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place

Andrew H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl H.  |  Expérience générale 
Évaluation :
5

The staff even the manager were very friendly. I would definitely recommend this facility !!!!

Brittany B.  |  Expérience générale 
Évaluation :
5

Staff was really friendly

Christopher H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo E.  |  Expérience générale 
Évaluation :
5

The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

jay j.  |  Premières impressions 
Évaluation :
5

Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Merci.

NELSY D.  |  Premières impressions 
Évaluation :
1

Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

ROBIN R.  |  Premières impressions 
Évaluation :
1

Your facility is filled with mice and mice droppings throughout. Very filthy.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlisa H.  |  Expérience générale 
Évaluation :
5

Joanna is THE BEST!

Juanetta S.  |  Expérience générale 
Évaluation :
5

Very professional staff

Nathaniel d.  |  Expérience générale 
Évaluation :
2

I can't get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to "hurry up because he wanted to go home at 5." He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Gregg B.  |  Expérience générale 
Évaluation :
5

Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Lakierra B.  |  Premières impressions 
Évaluation :
5

Everybody was great, the facility was clean & easy to access

Frank B.  |  Expérience générale 
Évaluation :
3

No smiles.....

Pauletta W.  |  Premières impressions 
Évaluation :
5

1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Brendon B.  |  Premières impressions 
Évaluation :
5

Fransheska was great!

Gloria J.  |  Premières impressions 
Évaluation :
5

Excellent servicio. Francesca muy amable

marisela c.  |  Expérience générale 
Évaluation :
1

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Aaliyah l.  |  Expérience générale 
Évaluation :
1

I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

Aaliyah l.  |  Réservation 
Évaluation :
1

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

William C.  |  Expérience générale 
Évaluation :
1

Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

Andres M.  |  Réservation 
Évaluation :
5

Everything was easy, no complications, and that price was right.

steve l.  |  Réservation 
Évaluation :
5

My first experience and it was painless.

Camille B.  |  Réservation 
Évaluation :
5

Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.

susan m.  |  Expérience générale 
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