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Leigh W.Customer Reviews for U-Haul Moving & Storage of Plainfield
Testimonials From Recent Customers
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Do not quote me a price and then double it once I get to the location. Also do not shiw a location as available then call after booking to say you switched the pick up location.
David O.Unnecessary charges on credit card. Calling the location didn't help. Very poor customer service. Not acceptable at all.
Aditya P.Cost high and never could get smaller unit on lower level
Kedar M. | Expérience généraleJohanna was super helpful!
Christian B.The staff was excellent! This was the best place I have rented from. If I could give them more than 5 stars I would.
Richard R.good rental price，no one pick up phone calls
Lorraine J.Disappointed that you employ went to lunch together nobody was there to help us
Octavio B.Good supplies and service.
Michael F.Good reliable service. No issues.
Namuli H.We were able to get the truck easily and quickly. Thanks for a great experience.
Michael B.The girl there was very helpful and nice
ITZHAK C.The location did not have a spare key. The van locked by itself with the key inside. Caused a multi hour waste of time
bineet K.The owner and staff of this location goes above and beyond to ensure a positive experience for the customer. After having used this location multiple times, I always look here for my U-Haul rental needs. Keep up the good work!
CYNTHIA K.Van was older and worn out. Cab was not particularly clean. I expected a beer model, but it worked out just fine. New system made pick up/drop off much smoother.
Michael C.We have rented from other u-hauls in the area and they were definitely the kindest and easiest to work with.I would recommend this location.
Bernice T.The front desk staff of was courteous and professional and I plan on renting from this location in the near future! Keep up the good work!!!
Terrance J.Check the vehicles to make show all the inside light's don't come on service engine.
EvaM R.Joanne the Manager, went out of her way to provide me the unit I needed for the period I needed it. Online customer service told me not available. Check in and out was a breeze. Excellent emplacement!
Richard M.Excellent timing and worked non-stop. Will be using them again.
Calil W.I only use that office the manager is the best!!!!!!!
ZENIA T.Nothing, the woman who was working when I came in provided excellent customer service. She's a keeper - really great!
Jeffrey W.Everything with this experience went well aside from trying to return my trailer with the app. As I was trying to close out the return. I kept on having issues completing the return. It kept on telling me to verfiy the cleanliness of the trailer but regardless of how manyphotos, I took nothing. Left called in the morning informed them of my return, guess it wasn't settle bc I recieved a call later that day asking if ai still had the trailer! None the less the last gentleman to call me close it and everything ended well! Will use again just verify that if app had issues you can still return after hours!
Elefterios C.Nothing. My experience was very good. The representatives were very helpful and friendly.
Pamela D.Truck was clean, but beat up. Truck had a check engine light on. The front end steering was so bad it rubbed the fender when turning and steering was so off constantly over steering to stay in a lane. The dude working the counter though was good employee.
Kevin P.I received 4 phone calls asking to please return the equipment 2 days after my actual rental date. Essentially ending up being charged from 5/5-5/7. My husband spoke with the location twice that it was returned the same day to check the camera footage. Employees agreed it was there but they forgot to check it in. Their forgetfulness caused me a head ache with my bank account because I was over charged more then $100. Always used the location on Rt. 22 in Scotch Plains. I will continue to do so for my future needs. Worst uhaul experience I've ever had.
Arslan H.The service from the agents at the Plainfield New Jersey location was the best experience I have ever had at any uhaul office.
Kent R.Poor communication, bunch of charges caked on at the end that was never disclosed in the run down of COST at the signing of the contract. When asked why, the MANAGER replied, it's our discretion to charge these fees. I wouldn't recommend this location at all.
simone R.Need more workers on weekends … very busy and long wait times.
Michael D.The front desk attendant was very pleasant and helpful, and gave me all the information I need for the rental.
Bola F.I AM ONLY GIVING A ONE STAR BECAUSE THEY DO NOT ALLOW YOU TO GIVE A ZERO!!! The location on Grand Concourse and 144th St (383 Grand Concourse Bronx, NY 10451). I rented a 20' truck from them, the seats, steering wheel and cup holders were disgustingly filthy. I had to clean myself, they sprayed water on the floor of the truck to make it look like they cleaned it. THEY DID NOT CLEAN THE TRUCK! In addition, I rented an appliance dolly and 24 covers. I was not informed there would be a surcharge if I did not fold up the cover upon returning the vehicle. They charged my $24 extra on top of the $450+ rental. I called to dispute this charge and the General Manager Mickey said he would not refund the surcharge... even though his staff DID NOT INFORM ME THAT THERE WILL BE A FEE IF THE COVERS WERE NOT FOLDED. Being in the service industry YOU MUST INFORM CUSTOMERS OF ANY SURCHARGES WHICH MIGHT OCCUR. They stuck a small piece of paper in the truck stating there will be a charge for this fee (which I did not see). Very sneaky not to tell customers of this surcharge which is NOT UHAUL PROTOCOL. MICKEY IS MAKING UP CHARGES JUST TO MAKE MONEY AT HIS LOCATION. The fee would be fine if he informed every guest there will be a surcharge if the covers are not folded up upon return AS THEY DO WITH THE FUEL CHARGE! Mickey knows nothing about being a manager and taking good care of his guests, if he did he would have waved the "dirty truck fee" (that is what the surcharge was listed under, because I did not fold the covers). Being that my final bill was over $450, it is totally a shame that Uhaul allows this man to operate as a lone standing business. No other Uhaul charges you to a fee for unfolded covers!!! Furthermore, he stated in a voicemail which I have that he does NOT inform ALL CUSTOMERS ABOUT THIS SURCHARGE, HE IS BEING SLICK BY NOT INFORMING ALL CUSTOMERS OF THIS LOCATION FEE...NOT A UHAL FEE HIS SPECIFIC LOCATION FEE. I DESPISE PEOPLE WHO STEAL AND OPERATE WITH UNDERHANDED PRACTICES. I would have folded the covers up if they would have informed me of this fee!! Note to all readers, Mickey the General Manager is a thief and I encourage you to use another Uhaul location. I have sent this and other emails to corporate and hopefully they will rectify the situation and do something about Mickey's unfavorable customer service practices. Ronell
Ronell D.Customer service was great and courtesy . Thanks for your service
Emilio C.Johanna was very helpful and nice. Katherine N. took care of a reservation issue we had. I would definetly do business with U-Haul in Plainfield. NJ again.
Paul A.Need more help
CHARLIE J.You App would not work to return the truck on Saturday and I was on hold for an hour waiting to talk to someone before finally giving up. This is the second time this has happened.
Thomas W.The sales techs were very friendly and professional. They are examples of how customer service should be.
Michelle S.check the tire pressure in the vehicle. everything else was top notch.
Phillip B.As always, very pleased with this location and the staff. Great service and fast.
Edwin S.Excellent customer service!
FRANCIS W.The person who received my truck was super nice and professional. I could not have asked for an easier drop off. I am extremely grateful.
Jose E.I mean. It was clean but the vehicle itself wasn't in the best condition. Overall though it got the job done and every person who helped us from Pickup to drop off was courteous and helpful.
Katherine K.Both reps at pickup and drop-off were on top of their game and made the rental experience easy and time-saving. I would recommend the bathroom be clean.
Kevin W.Very intellectual informative professional lady and asset to your business
Cynthia H. | Premières impressionsI had reservations for one location and when I call to confirm they sent me to another location further from my home. This was an inconvenience.
Justin N.The store employees had great customer service. It's great to see. A+++
hENRY F.The lady at the front desk was very nice, courteous and professional. I wish I could have her for all my experiences.
Matthew W.Have more then one person working the counter, waited longer then expected when I picked up the truck and the same when I dropped off the truck. Considering it was the first of the month, maybe the busiest day of each month, should have additional staff.
James P.Everyone was very kind and helpful. Made the process very easy.
Brielle S.Very professional & knowledgable
KHARY D.Service was quick and efficient keep doing a great job
Jennevan A.My experience working with the manager Johanna was absolutely amazing. Her customer service and overall joyful, kind, energetic nature put me at ease at a very stressful time in my life. She is a gem, and U-Haul is very lucky to have her on the team!
Kaiysha V.I was over charged big time for dropping the truck at the location I was told to to drop It off at and was double charged for gas this is insane
Kimberly M.Great staff, price and beautiful bathroom!
KEN K.Cigarette butts in the trailer and it took a while to get the electric hookup working. Had to swap with other equipment. But once it was all hooked up, everything was very easy.
Colleen K.Horrible experience. Waited over 45 minutes to get vehicle. Their equipment was down and they could not find keys to van. Long wait inside and no on site parking. I called immediately to voice my concerns and the manager did not call me. Got the bill at the end snd despite the fact that I filled the tank they charged me for gas. The 20 rental plus mileage was known. What was unknown were the hidden fees and taxes. I then waited on hold 40 minutes to get a u haul rep in line to discuss mileage charge .. to be determined but in the meantime will be filing a dispute with my credit card service.
Pamela Y.Staff was super helpful at this location!
Ray P.Los precios de los estorech están caros para el espasio que tienen
OSCAR M. | Premières impressionsCustomer service was great
Redena W. | Expérience généraleI have a complaint,mice ate thru my things
kenneth s. | Expérience généraleThere is no elevator Had to carry heavy boxes down a flight of stairs
JOHN C. | Premières impressionsI will miss talking to the staff! The location was always very clean and I appreciate that.
Jasmine B. | Expérience généraleI wish larger units were offered at this location.
PATRICE L. | Premières impressionsVery nice staff and makes the storing process very easy.
Kofi A. | Expérience généraleA Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.
KEVIN B. | Expérience généraleIt has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards
TARUN S. | Premières impressionswoman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place
Andrew H. | Premières impressionsThe staff even the manager were very friendly. I would definitely recommend this facility !!!!
Brittany B. | Expérience généraleStaff was really friendly
Christopher H. | Premières impressionsThe young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business
jay j. | Premières impressionsAmazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Merci.
NELSY D. | Premières impressionsDaniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.
ROBIN R. | Premières impressionsYour facility is filled with mice and mice droppings throughout. Very filthy.
John H. | Expérience généraleJoanna is THE BEST!
Juanetta S. | Expérience généraleVery professional staff
Nathaniel d. | Expérience généraleI can't get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to "hurry up because he wanted to go home at 5." He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.
Gregg B. | Expérience généraleManager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible
Lakierra B. | Premières impressionsEverybody was great, the facility was clean & easy to access
Frank B. | Expérience généraleNo smiles.....
Pauletta W. | Premières impressions1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey
Brendon B. | Premières impressionsFransheska was great!
Gloria J. | Premières impressionsExcellent servicio. Francesca muy amable
marisela c. | Expérience généraleI requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced
Aaliyah l. | Expérience généraleI will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer
Aaliyah l. | RéservationHow can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u
William C. | Expérience généraleReally bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.
Andres M. | RéservationEverything was easy, no complications, and that price was right.
steve l. | RéservationMy first experience and it was painless.
Camille B. | RéservationEveryone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.
susan m. | Expérience générale