Customer Reviews for U-Haul Moving & Storage of Plainfield

2 851 évaluations

11238 Rte 59   Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

(630) 904-6625

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 904-6625

11238 Rte 59
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan V. 
Évaluation :
5

Extremely satisfied. This was my first time renting a storage and the staff and the manager were very helpful in explaining how the system works. Would give a five star all the staff at Plainfield location.

HUMAIRA M.  |  Expérience générale 
Évaluation :
4

The cable for the rear door on the right side was snapped. I informed the location of this before I even used the trailer. Other than this, everything was good.

Mark D. 
Évaluation :
5

The service we received was excellent! Thank you.

Nina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damirzhan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D.  |  Expérience générale 
Évaluation :
1

Conner and the other employee were not properly trained nor was the equipment properly working when I picked it up. Ended up waiting 5 hours which held up my move. I feel ripped off by Uhaul and never recommend this company to anyone after the shotty service I received all around from all locations after spending nearly 3 000 with this company. The road side assistance is shit, the 3rd party does their part not Uhaul. I should have been refunded half the truck fees as well since uhaul broke and violated their own contract. I will never recommend uhaul to anyone. No care that I fell off and severely injured myself on your truck breaking my jaw. No compassion or care for your customers. Hopefully uhaul goes under for the shotty care and service they provide to their customers.

Jacob O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anubhav M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAHAEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C.  |  Expérience générale 
Évaluation :
5

Nice experience and the person handling my appointment was fast and error free

Amit K. 
Évaluation :
5

Your doing all the right things, no worries I really appreciate this place management excellent , employees great clean professional caring to our needs in any situation praise God for all of you, s I'm honored to have such good people that in any moment they treat you with respect 🙏 thank you so much.

Milagros B. 
Évaluation :
5

It was a great experience. And the manager has been helpful every time I've stopped in to buy or rent. Thnx again!!

MICHAEL L. 
Évaluation :
5

Every thing went perfect.

larry K. 
Évaluation :
5

Everything was great! Easy to reserve, check in and drop off!

Kelli V. 
Évaluation :
5

Nothing, the manager there is always so helpful. I use this location for all our storage and Uhaul needs

ALEXANDER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA V. 
Évaluation :
5

The associates were very professional and patient with me. Friendly as well.

Randy H. 
Évaluation :
5

I believe the gentleman. That helped us orinally was Jeff no issues very accomadting I setting up process next day general manager quickly responded to needs of rental. On return young man also

DENNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred T.  |  Premières impressions 
Évaluation :
5

A+ service.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita K. 
Évaluation :
5

Driver side mirror assembly was loose and requires adjustment frequently

Joseph L. 
Évaluation :
3

An exit to North bound Hwy 59 would be a plus, but other than that, everybody I dealt with today was A-1!!

BRUCE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa E.  |  Expérience générale 
Évaluation :
5

Everyone very friendly and helpful

MICHAEL L. 
Évaluation :
4

The key had a plastic tag with it that identified the truck. It was broken, but not replaced. Since the truck was for my daughter's move, I left the keys with her so she could get into the truck after I went home. She lost the tag, so when I returned the truck, I told the employee (who left store unattended until I called the store on my phone while waiting at the counter) that the tag got lost in the move. He gave me a dirty look.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Having the windshields cleaner

WALTER W. 
Évaluation :
5

Employees were great! They got me all set up and on my at in to time. I will come back here for sure! Good job!

ERIC C. 
Évaluation :
5

Conner was fantastic. I would hire him in a heart beat if I had my own company. Excellent employee

Jennipher B. 
Évaluation :
5

It was a pleasant experience.

Barathkumar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell P. 
Évaluation :
5

It was an excellent experience. Very helpful and really nice.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
1

1st month Supposedly free I got charged $132 Mike never got back to me they use the excuse of the manager not available twice the old white has said he'll look into it and get back to me still hasn't. He has all my contact info I told him he can get back to me Tuesday he said no I'll get back to you on Monday. Terrible service No One there knows what there are doing they hope for ppl to forget or never come back.

CYNTHIA E R.  |  Expérience générale 
Évaluation :
5

Nothing at all. The experience was excellent!

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chengsheng M. 
Évaluation :
5

The staff always goes above and beyond!!!

Jackie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yadira L. 
Évaluation :
5

Manager is very nice Mike is extremely helpful

STANLEY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sachin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Customer service is amazing!

Ed H. 
Évaluation :
4

The process really needs to be improved. Online reservation was easy but when I called to change it, the process was a pain and long. I was also stunned when I finally talked to someone and they said someone would call to confirm if I even had a trailer a few days before which made no sense since I had a reservation already. A few days before, we got the call telling us where we would pick up the trailer. They had us going downtown Chicago which is about 35 miles away from us and not where I had reserved the trailer (about 10 minutes away.) I tried calling and after waiting about an hour and getting hung up on 3 times I called the local UHaul where my reservation was. They were not sure why they would send me to Chicago since they had trailers so they were helpful in getting me a new reservation. After that, things went smoothly with pick up and drop off. The idea that I would have to drive over an hour to get a trailer when we have so many places so near us was crazy and certainly would make me think twice with choosing UHaul again.

Kristin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIOUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin M. 
Évaluation :
5

Mike and the guys are so helpful my Reservation changed several times they were So patient with me and it was greatly appreciated thnk u

Melinda O. 
Évaluation :
4

I was charged for 4 gallons of gas and only drove 25 miles. The needle never moved so I didn't see the need to stop at the gas station.

Matt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA SANDEEP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton G. 
Évaluation :
3

The truck leaked water. There is miscommunication between staff. Returning the truck was not pleasurable and our final bill was more without explanation. This was a surprise since we waited a long time for a representative and then he just took the keys, didn't look at the truck and had no communication with me.

BRIAN G. 
Évaluation :
5

the service is always great,

Ralph H. 
Évaluation :
4

All is ok

joseph d.  |  Expérience générale 
Évaluation :
5

Staff we're very helpful, knowledgeable, and kind.

Michael C. 
Évaluation :
2

The storage lot for RV's needs to maintained better. Weeds often grew up between vehicles and the potholes throughout the lot made our RV hard to keep clean and move in and out of the space.

mike w.  |  Expérience générale 
Évaluation :
5

Staff professionally helpful

Barbara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
5

The best staff Mike is great

JOHN K. 
Évaluation :
5

From the phone reservation to the pick-up and drop-off process, this facility was great! Thanks...

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A. 
Évaluation :
5

Could not have been an easier drop off. Very helpful gentleman. Sorry, again… forgot his name.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manish B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABINO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
5

Very friendly service. Equipment was ready and in great shape. Will highly recommend this location.

Patrick H. 
Évaluation :
5

It was a little unclear that the initial charge on my card was only a temporary hold, but it was quickly cleared up when I discussed it afterwards with an employee.

Massimiliano P. 
Évaluation :
1

Scheduling delivery was a nightmare. I spent hours and hours on hold over the course of 2 weeks, being transferred between the Plainfield location and the local traffic office. No one could explain why it was taking so long to schedule. Eventually our U-boxes were delivered on the date we requested, but it was extremely stressful and frustrating. I will never use U-Haul again.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette W.  |  Expérience générale 
Évaluation :
5

I would highly recommend UHaul for your storage needs. The monthly rate was so much cheaper than other facilities. The staff actually checks to see if locks are properly secure. Mine was not and Katie called me to let me know.

Salley S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic P. 
Évaluation :
5

Everything was handled professionally. Excellent service à la clientèle.

Ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanju Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE G. 
Évaluation :
5

Great product and great service

DON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Excellent customer service. Very helpful professional and polite staff.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas P. 
Évaluation :
5

Manager was helpful and efficient. Helped all go smoothly.

Mary Pat B.  |  Premières impressions 
Évaluation :
5

The storage unit was great over the last year. Staff was excellent and accommodating! Mike and Conner was always so helpful over the last year. I would definitely use this facility again!!

yvette w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARON H. 
Évaluation :
5

Customer service was great! Shout to the staff they are ALWAYS, very helpful. Especially Mike and Conner they always go the extra mile. Make sure the trucks are clean, sanitized on the inside a free of smoke smell. .

Yvette W. 
Évaluation :
5

You are all great. Best service

Sanju Y. 
Évaluation :
5

I used this location many times and always excellent service

Karen F. 
Évaluation :
5

Same as above

Ralph R. 
Évaluation :
3

I am concern because I did not receive a return equipment receipt at the store or via email because the store was busy and the rep just took the keys. Please email return equipment receipt.

Wanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
5

Great Staff, friendly and very helpful! Keep up the good work!

clark Y. 
Évaluation :
5

This location is probably the best uHaul location in the Chicagoland area. They are always friendly and have great equipment. The staff is knowledgeable and helpful.

paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K. 
Évaluation :
5

Easy access and great team

Lynn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin S.  |  Expérience générale 
Évaluation :
5

Easy in/easy out

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garrett A.  |  Expérience générale 
Évaluation :
5

Provide a 15 min video on driving tips for TV he 26ft truck. How to use the mirrors, how to manage tight parking spaces and drive through, how to use the gushes and switches on the instrument panel, maneuvering through a gas station or McDonalds parking lot.

William A. 
Évaluation :
4

Please don't park trucks and dollies in front of customer storage

sylvester m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Great service

THOMAS F. 
Évaluation :
5

Courteous and Professional.

DAVE P.  |  Premières impressions 
Évaluation :
5

Galesburg staff have outstanding customer service. My son is 12 and loves to ask people if and what they love about their job. The responses he received where. So positive. I wasn't going to make it to Plainfield Storage before the 7pm close and the gentleman on duty completed the online/outside access for me since I was in transit. Again very helpful. Happy you have so many positive employees, customer service has gone to sh*t now days.

Karin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W.  |  Expérience générale 
Évaluation :
5

My experience was great, no issues! We

keely S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E.  |  Expérience générale 
Évaluation :
5

I couldn’t complain about anything.

peter g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
4

Unfortunately we needed a much smaller space and there were none so we had to go elsewhere.

Coleen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany l.  |  Expérience générale 
Évaluation :
5

We used this storage facility for about two years. We moved units a couple times as our needs changed and we were very happy with the service. Always friendly and helpful.

Hanna N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarvis S.  |  Premières impressions 
Évaluation :
5

the manager is a very friendly and helpful person.

Rafael L.  |  Expérience générale 
Évaluation :
5

My experience was very pleasant, from renting a truck to that of a storage facility. I needed to change reservations which was handled very quickly as the staff was very accommodating. The process of checking out and ending the contract was also very quick and easy.

Janice P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
5

Everything was great the stalls were clean the hallways were clean everything was nice when I walked into it into the building when I went to the back of the storage lockers everything was clean nice the only thing I did notice it was a very high pitch noise in the back there it would come on a couple times very high pitch like you have to cover your ears because it was so high pitch but otherwise everything went perfect.

john s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C.  |  Premières impressions 
Évaluation :
5

The staff was super helpful, including calling us later to confirm some information for us. The check in was fast and the facility was clean and perfect.

Daniel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica g.  |  Expérience générale 
Évaluation :
4

My only criticism is the inaccuracies of the computer system. Wrong credit card informatio stored caused me to have to return the following day. Correct card displayed on mobile app but not in corporate system.

Deborah S.  |  Premières impressions 
Évaluation :
5

Very helpful with my recent issues.

KAREN S.  |  Premières impressions 
Évaluation :
5

Best staff ever.. Yesterday person on the front desk was extremely helpful and would recommend to any one who need a space to store stuff either short term or long terms. Good rates!

LALITH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE S.  |  Expérience générale 
Évaluation :
4

Parking lot is not paved

Taras M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
5

Satisfied with everything

Barbara G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Expérience générale 
Évaluation :
5

Always helpful, polite and hassle free.

Mirna G.  |  Expérience générale 
Évaluation :
5

I cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++

PATRICIA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN N.  |  Expérience générale 
Évaluation :
5

The manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas

Jekiara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C.  |  Premières impressions 
Évaluation :
5

Staff (Mike Connolly) was very knowledgable and helpful.

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda G.  |  Expérience générale 
Évaluation :
1

This location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full

ramon i.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky W.  |  Expérience générale 
Évaluation :
5

The facility was very clean, office staff very helpful, and responded when assistance was needed.

Carmen I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R.  |  Expérience générale 
Évaluation :
4

My only problem with this facility is trucks were always blocking the area where you have to swipe your card.

GREG M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M.  |  Expérience générale 
Évaluation :
5

We have been customers for several years and have never had a problem. Everyone at your facility has always been helpful and courteous. Thanks, Sue Hillstrom

Susan M H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES T.  |  Expérience générale 
Évaluation :
3

After two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.

Rebecca S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO R.  |  Premières impressions 
Évaluation :
5

Very accommodating

Julie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABEL S.  |  Premières impressions 
Évaluation :
4

This was our first experience with storage and was a pleasant experience and would definitely recommend to anyone that needs storage. The staff was pleasant and at times went beyond helping.

Donna G.  |  Expérience générale 
Évaluation :
5

I have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Merci.

Susan M H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P.  |  Online Move In 
Évaluation :
5

Thanks

Alic T.  |  Expérience générale 
Évaluation :
1

With a 10 foot truck and towing trailer, I booked a a 10 x 10' storage space in Bolingbrook Illinois. After payment, it showed that they made the reservation in a different city and a smaller unit. The first representative said she could not cancel the incorrect Location contract. She told me to go ahead and book the correct location of Bolingbrook Illinois and that I would have to drive to the other city to make the cancellation. Later I attempted to speak to a second representative. This representative stated that she would be able to send a message to the incorrect location to have them cancel the contract of the wrong location. After I booked and paid for the contract for bowlingbrook, I received an email stating that my Bolingbrook contract was canceled. I had to call a third customer service representative and tell them to cancel once again the incorrect location. She was able to cancel the contract for me. By that time I decided to no longer do business with U-Haul storage. I found another company that was half the price and easier to manage making reservations with.

Keith T.  |  Online Move In 
Évaluation :
5

The manager Kashish is one of the nicest and most professional persons, I've dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kennedi H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique C.  |  Premières impressions 
Évaluation :
5

Owner is polite and helpful

Mirna G.  |  Premières impressions 
Évaluation :
3

Mike was super fantastic but didn't have nearly enough help. I was there at a super busy time on a Sunday morning and he was running around trying to help as many people as possible. I waited 25 minutes, and there were SIX people behind me when I left. He needed at least one more person.

ANGELA F.  |  Expérience générale 
Évaluation :
2

I canceled the contract after opening the door and seeing mouse droppings and insects.

SUSAN D.  |  Expérience générale 
Évaluation :
4

I didn't give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.

yvette w.  |  Premières impressions 
Évaluation :
4

Unit has oul stains and weeks in front ofnthe door that had to walk through.

Sharan H.  |  Online Move In 
Évaluation :
5

The person that attend me was so helpful and kind.

Guillermina S.  |  Premières impressions 
Évaluation :
4

The only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️'S from me. I don't recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️'S from me.

Donelle V.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and helpful!

James M.  |  Expérience générale 
Évaluation :
1

Made a reservation a month in advance found out the day before that no units were available.

Kristin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald L.  |  Expérience générale 
Évaluation :
5

If I had my own storage unit business, I would definitely hire U-Haul's staff. The entire process was simple and uneventful. I received the correct guidance from U-Haul's staff regarding the most convenient storage units for my particular needs. I definitely will be a recurring customer. Thank you Mike!

Alex R.  |  Expérience générale 
Évaluation :
5

The service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience

Jeffrey H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN P.  |  Expérience générale 
Évaluation :
5

While my belongings were stored here, the door collapsed inward off the track. They called me to come unlock it so they could repair the door. I wasn't able to come for several days and when I did arrive, they worked to fix it immediately. It took some time but it got resolved. Merci.

Cassie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie D.  |  Expérience générale 
Évaluation :
5

Thanks to Michael for all the support and help he gave us from February until July .He is always ready to help.

Daniel A.  |  Expérience générale 
Évaluation :
3

need more people!!!!!!!

Larry R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarissa d.  |  Expérience générale 
Évaluation :
1

Approx 2-2,5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840

Matt L.  |  Premières impressions 
Évaluation :
5

The customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.

Shannon N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie C.  |  Premières impressions 
Évaluation :
5

I wish the lights were on by my unit

Cynthia R.  |  Online Move In 
Évaluation :
3

Problems with updating information provided.

GLENDA JEAN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
5

The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.

Maria D.  |  Premières impressions 
Évaluation :
5

The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Merci.

Bryan S.  |  Premières impressions 
Évaluation :
4

I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.

ANGELA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D.  |  Premières impressions 
Évaluation :