Évaluations des clients U-Haul Moving & Storage of Plainfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plainfield

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Randall B. le

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Le client n'a pas laissé de commentaire.

James K. le

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Easy to work with

james C. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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Staff was friendly.

Scott H. le

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Le client n'a pas laissé de commentaire.

Jake M. le

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Great customer service

nora g. le

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Great place

Anita K. le

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Le client n'a pas laissé de commentaire.

Cheryl H. le

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I was there recently to switch storage units. I was looking for some papers I needed in my stuff. So instead of taking it all out I thought it was easier to move to the unit next to mine. I hired 2 people for 2 hours to move this for me. When we were going to start we realised the unit we were moving to was locked. I went back up to the store to get the key. The girls working did not have access to give me the key only the manager could. One of the girls looked all over for him but couldn't find him. She them called him and he said he would be there shortly. I waited close to 1/ 2 hour before he showed up. Mean while I have 2 people who I am paying with nothing to do. When he did show up he was very apologetic which I appreciate. But I don't think it was right how long I had to wait.

Kristin G. le

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Le client n'a pas laissé de commentaire.

Gerald T. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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Very detailed

Craig Z. le

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Service and personal touch was exceptional. Thank you and a big shout out to Michael.

Dianne J. le

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Le client n'a pas laissé de commentaire.

Mikqual P. le

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Le client n'a pas laissé de commentaire.

Deborah J. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

Ilan Y. le

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Very friendly staff

ROBERT H. le

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On online app is too slow and takes too many steps to checkout and in. I gave up when checking out since it took over 5 minutes and it still was processing the approval. I went inside and was out is less than 5 minutes. I was surprised that I needed to provide all of my information again when it was already in the system.

Melvin F. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

Alicia H. le

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Le client n'a pas laissé de commentaire.

Joel H. le

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Le client n'a pas laissé de commentaire.

Pavan T. le

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I had one experience where I booked a van and it wasn't available, but otherwise, the service here has been positive over 4 different encounters. I will continue to do business with this location.

Milagros B. le

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Everything was done we were under stress a lot of work being that everyone knew what they were doing was in and out in 15 min. Professional courteous fast clean leanness good attitude ready to work in gift service to the public I recommend this to everyone top-notch I don’t give them a 10 I give them a 100% thank you so much for servicing us in our moments of needs and stressed your courtesy and your hospitality and professionalism has helped us and Tom does in many ways then we kept coming back to rent a truck thank you so much

Gregory M. le

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Very professional and courteous

SIVARAM C. le

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Le client n'a pas laissé de commentaire.

MARK C. le

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Friendly and efficient.

Milagros B. le

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WOW This place people are fast efficient knowledgeable stress free very courteous I recommend this place to someone who wants to store their things or want to rent any type of equipment truck van manager is excellent to employees are nice excellent I recommend this to everyone is clean and respectful and unbelievable

Carol W. le

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Rental experience was the best we have had in years!

Phillip W. le

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Le client n'a pas laissé de commentaire.

Dakota D. le

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Le client n'a pas laissé de commentaire.

Azfar S. le

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Thank you for all your help.

Joseph C. le

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Le client n'a pas laissé de commentaire.

prashant R. le

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Le client n'a pas laissé de commentaire.

Blake A. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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Le client n'a pas laissé de commentaire.

John D. le

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The agent who helped me was awesome

Zainab I. le

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Stop overcharging and reaping people off

Jerome S. le

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Besides waiting at the front desk for close to five minutes waiting on an employee to walk back in from the auto service area that he didn’t seem to work in, my visit was good.

LATRICE C. le

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Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...

Patricia V. le

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Le client n'a pas laissé de commentaire.

Jan Gerrit B. le

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very helpful and service oriented and quick

Mike M. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Le client n'a pas laissé de commentaire.

Catherine M. le

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Check-in/Check out was easy. Only issue was the dolly I reserved was not in the truck. It was taken off of my bill, so all ended well.

Scott C. le

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Clean facility, nice security system. A little over priced for monthly fees

Milburn S. le

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Le client n'a pas laissé de commentaire.

Marcy A. le

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NA

john A. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Friendly, clean, efficient...exactly what you want a U-Haul location to be. Thanks!

DEBORAH J. le

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Le client n'a pas laissé de commentaire.

Sergio M. le

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Le client n'a pas laissé de commentaire.

Bruce L. le

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Le client n'a pas laissé de commentaire.

James W. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Just keep up the great service

Roger R. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Erilyn C. le

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When I dropped the uhaul off, I asked for a printed receipt. He handed me a paper that had an additional $54 charge. Never said a word about the charge. I asked him why in the world he charged be an extra $54 , and he told me it was because my uhaul was 45 minutes late being returned - so he had to charge me and extra day. When he knew that I had re-scheduled my drop off time prior to drop off with the 1-800 customer service line. After confronting him, he refunded my money. I am glad I was refunded , but I am very annoyed that I was charged extra in the first place - under such sneaky motives. I did not appreciate him trying to rip me off. Glad I caught him.

Chris C. le

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Ian on the pick and Kevin on the drop off was great! Quick and easy

Becky S. le

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This is the second time I have used this storage facility. They are great to work with.

James S. le

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N.A.

Michelle H. le

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Le client n'a pas laissé de commentaire.

Amanda H. le

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Le client n'a pas laissé de commentaire.

Lawrence T. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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Le client n'a pas laissé de commentaire.

Dan T. le

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Le client n'a pas laissé de commentaire.

Jan C. le

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slow, very slow. it was a 20 minute wait to drop off the truck

Robert R. le

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Checked the truck in with "Michael". Very curteous and efficient. The process only took minutes. He checked out everything provided a receipt and provided info on my request for a future trailer rental. Thank you Michael.

Louie G. le

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Great. Service from your employee

Michele S. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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The representative at this location named Mike went above and beyond customer service on October 22nd at 7:00 a.m.

Walter L. le

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Clean your vehicles out, because I know you went to keep your new much longer than what it looks like than when I had it.

DANIEL L. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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Good experience

DUWAYNE P. le

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Le client n'a pas laissé de commentaire.

Sheldon R. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Personnel that assisted me were spot on ,

Donna F. le

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No improvement needed this rental location was extremely good

John S. le

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Ian over delivered on customer service, great experience!

Lawrence S. le

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Le client n'a pas laissé de commentaire.

Corey D. le

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Le client n'a pas laissé de commentaire.

Steve T. le

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Le client n'a pas laissé de commentaire.

Nick K. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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I'm not really sure, It was very fast (15mins) and the price was $15. I'm totally satisfied...??

William R R. le

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Le client n'a pas laissé de commentaire.

PAM C. le

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Le client n'a pas laissé de commentaire.

Cheryl E. le

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The whole experience was very positive. This location seemed to be having some difficulty with computers but made it work.

Joel S. le

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They are charging more than what i used by the mile. And charge gas wherein i filled up more than what i have used!

Kevin B. le

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Le client n'a pas laissé de commentaire.

Sean M. le

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Great service!

Rita S. le

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Staff was outstanding. Very helpful and respectful.

MICHAEL L. le

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Slow check out. Incorrect bill, unable to correct until Monday.

Marianna K. le

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Service was great, but very slow. There were two men working and doing a great job, but there was a long line and it took a while to get the truck.

Harold C. le

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Requested not to have the insurance. They added it anyway on one truck. Both trucks took the same route in and out of the rental facility but one truck went 3 miles further than the other not sure how that's possible. I also put same amount of fuel back in both trucks. One truck fuel was fine but the other wasnt. I'm not sure how this location has the customers interest in mind.

Peter B. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Great staff. Very knowledgeable and friendly.

Mark C. le

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Le client n'a pas laissé de commentaire.

Cheryl E. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Le client n'a pas laissé de commentaire.

David F. le

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I advised the location that the truck’s ledge had a leak and the bottom of the boxes were soaked. The staff immediately shifted their focus to whether or not they need to take the truck out of service and advised that I could leave. At no time, did they apologize for their equipment resulting in my personal property being damaged. As someone who purchased a lot of moving equipment from this location, I was disappointed with their customer service.

david t. le

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The gentleman at the desk, sorry, I forget his name, was great!

Gregory M. le

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Le client n'a pas laissé de commentaire.

Linda S. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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This was a complicated, multi-day, cross-country rental. The truck performed beautifully; and "Joe" (the young man at the rental return counter) did a very good job of handling the check-in process and subsequent paperwork. It was a little confusing for me; and "Joe" was patient and skilled in explaining everything.

Ken K. le

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Maybe, My issue was that I ordered a 26 foot truck and they gave it out even though I had a confirmation they gave me a 20 foot truck. They did give me a 50 credit and reduced mileage but then did not tell me that I did not have to fill up the truck, that I could of left it at the amount or level that was marked, but even the amount that was marked, was overstated and I took a picture and it was only 3/4 full instead of more than seven eights full. They said they could do nothing for me at the store that I would have to talk to Kashish Chhabra and he was not there. Ken Krzak 630-430-6009

DIANA D. le

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Awesome service

Jeffrey S. le

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This was a good experience.

Kimberly H. le

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Awesome customer service!!!! Very friendly staff !!!

Necole C. le

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My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

WAYNE L. le

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My sales guy was really nice and helpful

Elpidio P. le

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Great service.. Nice facility and was very pleased with the young man that helped me and the manager

William H. le

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Excellent

MICHAEL B. le

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I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Tacuma S. le

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Excellent!!!!!

Robert Z. le

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Employees friendly.

Rosanna R. le

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Everyone was great and very helpful

Sandy R. le

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Staff members are very nice and helpful !

Dawn R. le

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N/A

STANLEY W. le

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I love the first month free the staff perfect

Leonard H. le

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Fit our needs well.

cheseter r. le

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Everything was top notch. Thank You

Tommie W. le

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I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Tommie W. le

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Employee was polite and professional

cheseter r. le

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Michael Connolly took care of me and he was very helpful and professional.

Lea B. le

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Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Traci G. le

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Half of my belongings got rained on, I'm at $550 loss. Never again!

Ted O. le

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I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

DICK M. le

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Employers very helpful and friendly.

BOB R. le

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Great service and great location.

Jeanne r. le

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Very upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.

amber c. le

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I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

Leslie G. le

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Nice staff

lisa g. le

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I have no complaints

jeremy s. le

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Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

DICK M. le

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Everything went very smoothly

Kiona D. le

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Very Help and great deal !

ALVINO R. le

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I would use their service again if the need arises.

Elise C. le

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Great people and very accommodating.

Mark P. le

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It was great

Mark B. le

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Excellent facility highly recommend to family and friends !

KENNETH K. le

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Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

Carol C. le

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I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

JAMES N. le

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The staff went above and beyond to make sure my experience was a positive one.

Elise C. le

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Very nice people. Clean facility with lots of moving supplies available in the office.

Tuan D. le

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There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

STANLEY W. le

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Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

Thomas R. le

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Very friendly staff who was able to answer my questions quickly.

Keith W. le

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I have used this facility several times for rental. Always great.

JEFF G. le

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The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

WILLIAM C. le

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All was very professionally managed.

TONY M. le

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Would def use again. Everything was secure and I had no worries about storage.

RICHARD H. le

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Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

KEVIN A. le

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Excellent service, great 👍 people there.

JOHN G. le

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Thank all the staff for their assistance

Lindsay H. le

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Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.

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