The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.Maria D. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Plainfield
Pour nous contacter
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Merci.Bryan S. | Premières impressions
I was extremely pleased that my rental agreement was changed which lowered my bill. Merci!Matthew F.
Le client n'a pas laissé de commentaire.ROBERT K.
I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.ANGELA F. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID B. | Premières impressions
Try to not have to find a truck the day before you have to rent the truck. I only had to drive an extra hour to get it and back home.Carl S.
Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.John C. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG B.
Le client n'a pas laissé de commentaire.Mark P.
I always have the best experience with this location. Everyone is always friendly and helpful and makes the whole process very easy.CAROL F.
Appreciated the friendly and professional service. The staff members were very helpfulRACHELE A.
Le client n'a pas laissé de commentaire.ABEL R.
Le client n'a pas laissé de commentaire.THOMAS P. | Expérience générale
Le client n'a pas laissé de commentaire.Julie D. | Premières impressions
Le client n'a pas laissé de commentaire.Sean H.
The attendant was helpfulROBERT J.
Le client n'a pas laissé de commentaire.GEORGE M.
Always a pleasure to do work with everyone at this location. Merci!Christina S.
Le client n'a pas laissé de commentaire.KELLY I.
Michael provided excellent service to me.BALAJI S.
Le client n'a pas laissé de commentaire.Maximillian M.
Le client n'a pas laissé de commentaire.Matthew W.
Kashish is the best!!! A credit to the Uhaul name. Always friendly, helpful and professional.RONALD J.
staff on pick up and drop off were helpfulDAVID B.
This was a great transaction. The gentleman whom rented me the trailer was very helpful!JEFFERY B.
Excellent service. Michael went above and beyond to be helpful and make everything go smoothly.Rosemary T.
Le client n'a pas laissé de commentaire.THERESA B.
I was very frustrated that taking up a lot of space in the truck was a dolly and furniture pads. I didn't need or ask for them (I actually denied them as well as what seemed like 20 other items when renting the truck) but couldn't move them out of the way because I would have been charged for them.SHAWN S.
Le client n'a pas laissé de commentaire.Shivraman G.
Le client n'a pas laissé de commentaire.TYSON G.
Le client n'a pas laissé de commentaire.Kimberly M. | Premières impressions
Le client n'a pas laissé de commentaire.Darrell L. | Premières impressions
Le client n'a pas laissé de commentaire.DARRELL L.
Great experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unitDonna G. | Premières impressions
Le client n'a pas laissé de commentaire.BAHODUR B.
Website kept crashing upon returning van. But inside customer service was excellent.Leta O.
Pick up and drop off were very quick, and the truck was clean.Steven F.
Le client n'a pas laissé de commentaire.ROBERT J.
Le client n'a pas laissé de commentaire.MARK G.
No issues and clean. Very friendly staff.VINCENT V.
Friendly, knowledgeable staffmary l. | Premières impressions
Le client n'a pas laissé de commentaire.LEONARD R.
Le client n'a pas laissé de commentaire.Marcia W. | Expérience générale
Le client n'a pas laissé de commentaire.Vihang M.
You're good to go as far as I'm concernedTOM T.
The man who checked me in was borderline rude. I also asked him to show me how to unhook the trailer once I had to drop it off, because I knew that the location would not be open. The man who checked me in did not show me how to unhook the trailer. When we dropped off the trailer, it took about 30 minutes to get it unhooked. We repeatedly pulled on the bars, but to no avail. I called the roadside assistance, but never got through, so we were stuck there for a while.DIANE S.
The truck was clean and drove well. The waterproofing was unfavorable. It was raining during our drive and everything in the compartment above the truck got completely wet. We had to turn on the heat in the house to dry everything out over a couple of days and fans blowing on it.JOHN B.
Le client n'a pas laissé de commentaire.Steven W.
I rented a Cargo Van. Excellent service! I will recommend you to others. One area of improvement: I had to vacuum out hair on seats of cargo van before I was able to use. It would be better if uHaul vacuums out the cab of the cargo van when the previous customer leaves a mess.Scott L.
Mike is the best! I had to deal with him, he was very friendly, above and beyond!GHEORGHE P.
I had to extend my rental twice and it was so simple and trouble free. Thank you uhaulLINDA K.
The evening manager that checked me out and check the truck in was absolutely fabulous. He was very good at helping me rent a storage place and I was very happy with his workKIRSTEN P.
Le client n'a pas laissé de commentaire.MARK F.
Le client n'a pas laissé de commentaire.OCTAVIO F.
Be less shittyTHOMAS C.
Le client n'a pas laissé de commentaire.MARIA V.
Le client n'a pas laissé de commentaire.SHUO C.
Le client n'a pas laissé de commentaire.DARRICK T.
Employees were very helpful, very easy to load and drop off the trailer.DAVID A.
Le client n'a pas laissé de commentaire.Nick K.
Le client n'a pas laissé de commentaire.RANDY G.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.WILLIAM H.
GM was excellent and knowledgeable. Very politeDANIEL P.
Wheel baring fell off of tire after we pulled out of facility and was not able to control steeringKIARA C.
Le client n'a pas laissé de commentaire.MATTEO C.
Easy process and friendly staff.CAROL F.
Le client n'a pas laissé de commentaire.JEROME M.
Gates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.graham m. | Expérience générale
Le client n'a pas laissé de commentaire.RUSSELL D.
Very professional- great serviceROBERT W.
Modify wordings for not taking insurance. It is just horrendous!!!TIGRAN A.
I rent 10' truck without lock. Its very dangerous to drive truck with staffs without be sure its locked. ThanksIMAD A.
Le client n'a pas laissé de commentaire.patricia W.
Rep stayed late and delt very well with crabby customers, never losing patience. Customers were mad because of long line, and he was working alone on a Sunday. Great guy!JOE D.
Gentleman on-site was very helpful.William K.
Le client n'a pas laissé de commentaire.Curtis L.
Le client n'a pas laissé de commentaire.RAYMOND F.
Great place to rent from always nice to deal on my rentals.DON W.
The only issue is and continues to be when I rent are the windows. Both inside and outside widows are very dirty. I end up having to clean them to see out. EVERY Rental. Take 5 minutes to clean the windows.PHILIP M.
Mike was very through and attentive. We were on a crunch time schedule and Mike stayed with my family and I to help make the move of my deceased son's belongings as smoothly and safely as possible. Everything was moved in within 20-25 minutes with the help of out-of-town family. I really appreciate Mike for all he did for me during this most difficult time of my life of losing my only child, my son, Sean whom passed away suddenly. Thank you so much, Mike, for your patience, thoughtfulness and generosity. May God continue to bless and keep you! Sincerely, Deborah TaylorDEBORAH T.
Le client n'a pas laissé de commentaire.Patricia E. | Premières impressions
The entire rental process was quick and easy! I would definitely rent from this location again.JAVIER J.
Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...Elpidio P. | Premières impressions
Signed up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we neededNicholas K. | Online Move In
Mike was absolutely great getting me set up with a truck and rental unit.Ken B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark F. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl H. | Expérience générale
Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.Emma F. | Premières impressions
Le client n'a pas laissé de commentaire.scott m. | Online Move In
Actually having what I needed/reserved. Didn't have what I needed when I arrived to the store, uhaul employee kept taking his time and then continued to engage/assist with customers that were after me in line while I was at the counter. Took almost an hour to get the truck I had already reserved. Then, once he pulled it around and said we could go, we left. We arrived at the place we were loading, and the employee had forgotten to give us our blankets, dolly, etc. I ended up hurting my back due to not having the dolly and having to lift major items. Could have been avoided. Not happy. Last time using uhaul, will be finding other local agencies with rentals next time, and referring people to do the same.Jordan R.
Le client n'a pas laissé de commentaire.NINIA M.
Even though it was a short time but it was a great experienceAbdallah O.
The label that was placed in the dash with the truck number should not cover the speedometer. It's kinda important to know how fast you're driving. Please have that moved.CHRIS J.
Le client n'a pas laissé de commentaire.ROBERT W.
The snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.Ed O. | Premières impressions
Le client n'a pas laissé de commentaire.Robert K.
Always loving renting here...rental was seedless and quick. Love the night staff! Always helpful and and happy!!!! Would go nowhere else!PAMELA O.
Le client n'a pas laissé de commentaire.Jennifer W. | Premières impressions
When moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about 300,00 $. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.arthur d. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN T.
The manager was very helpful even called to confirm things that was going on with the truck. Called to let me know that I would be charged for the gas before I was charge and before going forward.Kimberly J.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.David W.
My vehicle received 6 000 $in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it's locked and secure but it's not!TERRENCE L. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda P. | Premières impressions
The truck broke down in the middle of the road leaving me stranded for about 1,5 hours.David P.
Le client n'a pas laissé de commentaire.Phillip W.
It was awesome all the way!PATRICK C.
Le client n'a pas laissé de commentaire.kathy T. | Premières impressions
Le client n'a pas laissé de commentaire.Mark F. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.Patrick J.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Christian I.
Already a great location and experience!David S.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Lawrence S.
The mobile app process could be easier. It was confusing and quite slow.Arielle G.
I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.Jay K. | Premières impressions
Great facility and friendly staff. Keep up the great work!!Paul M. | Expérience générale
Excellent service à la clientèleJeffrey S.
Improve instructions on exactly where to drop off equipment after hours. I didn't see any signage that indicated "exactly" where to park the truck during after hours returns. And the other thing I would do would be to Improve the key retrieval box. The mechanism at this location was a manual device where we have to put the correct code in the device to be able to retrieve the key. The problem that I encountered was that the dial was a bit difficult to turn and it felt at times that the resistance would be too great to even be able to change the dial all the way to the correct number. Technology is far enough advanced at this point that I feel a digital retrieval system would be a better and faster option. I was very pleased with the overall process. This feedback was simply to improve and already good process.Ivan C.
The uhaul location was very convenient. I got in and out efficiently. I will definitely use their services again!George T.
It worked and was clean but the trailer likely needs to be phased out. The door was VERY difficult to open (scraped knuckles a couple of times getting the hook to release) and there was a fair bit of cosmetic damage (age related). The staff was good to work with and I've rented there before (and will again).CHAD C.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.STEPHEN M. | Expérience générale
This was a simple and very courteous transaction. I would use them again in a heartbeat.GEORGE B.
Le client n'a pas laissé de commentaire.ROGER W.
Le client n'a pas laissé de commentaire.Aline C. | Premières impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | Premières impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE J. | Expérience générale
Le client n'a pas laissé de commentaire.Terri F. | Expérience générale
Le client n'a pas laissé de commentaire.Arash A. | Expérience générale
Le client n'a pas laissé de commentaire.ELISEO V. | Premières impressions
scotts team was great -- courteous helpful and hard workingMike B. | Premières impressions
Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.Jay M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie T. | Online Move In
Le client n'a pas laissé de commentaire.Latrice S. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick K. | Expérience générale
Le client n'a pas laissé de commentaire.Greg R. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew L. | Expérience générale
Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .Catriece B. | Expérience générale
Great service and clean secure spacePatricia S. | Expérience générale
Great location and fair priceTed O. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M. | Expérience générale
i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.Jojo A. | Premières impressions
The place is clean and secure. The units are tall and well maintainedChuck G. | Premières impressions
Le client n'a pas laissé de commentaire.MARK T. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco O. | Expérience générale
The staff was Great! Very Helpful!Kathy W. | Premières impressions
Le client n'a pas laissé de commentaire.June D. | Premières impressions
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
Le client n'a pas laissé de commentaire.Georganna Q. | Expérience générale
Le client n'a pas laissé de commentaire.joe f. | Expérience générale
Thanks for your servicesCandace B. | Expérience générale
Everyone was the best.thanku Mr clarkedennis c. | Expérience générale
Le client n'a pas laissé de commentaire.Rita S. | Expérience générale
The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original paymentAnglea R. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN S. | Expérience générale
Le client n'a pas laissé de commentaire.matt f. | Expérience générale
Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I leftFRANKY F. | Expérience générale
Le client n'a pas laissé de commentaire.steve t. | Expérience générale
Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michellemichelle c. | Expérience générale
Very helpful employees.DAVID N. | Expérience générale
Great Staff!Kathy W. | Expérience générale
Le client n'a pas laissé de commentaire.matt f. | Premières impressions
Le client n'a pas laissé de commentaire.ROSEMARY F. | Expérience générale
Aside from the access card not working the service, employees location and facility we’re outstandingMarcy A. | Expérience générale
The employee who waited on us was very helpful and courteousarthur d. | Premières impressions
Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!Kenneth W. | Premières impressions
Easy to work withJames K. | Premières impressions
Great placenora g. | Expérience générale
Very detailedKeith M. | Premières impressions
Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...LATRICE C. | Expérience générale
Clean facility, nice security system. A little over priced for monthly feesScott C. | Expérience générale
N.D.Marcy A. | Expérience générale
This is the second time I have used this storage facility. They are great to work with.Becky S. | Expérience générale
Ian over delivered on customer service, great experience!John S. | Premières impressions
Great staff. Very knowledgeable and friendly.Thomas B. | Premières impressions
The gentleman at the desk, sorry, I forget his name, was great!david t. | Premières impressions
Awesome customer service!!!! Very friendly staff !!!Kimberly H. | Premières impressions
My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.Necole C. | Expérience générale
My sales guy was really nice and helpfulWAYNE L. | Premières impressions
Great service.. Nice facility and was very pleased with the young man that helped me and the managerElpidio P. | Premières impressions
ExcellentWilliam H. | Expérience générale
I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.MICHAEL B. | Expérience générale
Excellent!!!!!Tacuma S. | Premières impressions
Employees friendly.Robert Z. | Expérience générale
Everyone was great and very helpfulRosanna R. | Expérience générale
Staff members are very nice and helpful !Sandy R. | Premières impressions
S.O.Dawn R. | Expérience générale
I love the first month free the staff perfectSTANLEY W. | Expérience générale
Fit our needs well.Leonard H. | Expérience générale
Everything was top notch. Thank Youcheseter r. | Expérience générale
I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.Tommie W. | Expérience générale
Employee was polite and professionalTommie W. | Premières impressions
Michael Connolly took care of me and he was very helpful and professional.cheseter r. | Premières impressions
Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they didLea B. | Expérience générale
Half of my belongings got rained on, I'm at 550 $loss. Never again!Traci G. | Expérience générale
I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpfulTed O. | Premières impressions
Employers very helpful and friendly.DICK M. | Expérience générale
Great service and great location.BOB R. | Expérience générale
Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.Jeanne r. | Expérience générale
I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitudeamber c. | Expérience générale
Nice staffLeslie G. | Expérience générale
I have no complaintslisa g. | Expérience générale
Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.jeremy s. | Réservation
Everything went very smoothlyDICK M. | Réservation
Very Help and great deal !Kiona D. | Réservation
I would use their service again if the need arises.ALVINO R. | Expérience générale
Great people and very accommodating.Elise C. | Expérience générale
It was greatMark P. | Expérience générale
Excellent facility highly recommend to family and friends !Mark B. | Expérience générale
Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.KENNETH K. | Expérience générale
I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know iCarol C. | Expérience générale
The staff went above and beyond to make sure my experience was a positive one.JAMES N. | Expérience générale
Very nice people. Clean facility with lots of moving supplies available in the office.Elise C. | Réservation
There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new clientTuan D. | Expérience générale
Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves himSTANLEY W. | Expérience générale
Very friendly staff who was able to answer my questions quickly.Thomas R. | Expérience générale
I have used this facility several times for rental. Always great.Keith W. | Expérience générale
The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.JEFF G. | Expérience générale
All was very professionally managed.WILLIAM C. | Expérience générale
Would def use again. Everything was secure and I had no worries about storage.TONY M. | Expérience générale
Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was goodRICHARD H. | Expérience générale
Excellent service, great 👍 people there.KEVIN A. | Expérience générale
Thank all the staff for their assistanceJOHN G. | Expérience générale
Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.Lindsay H. | Expérience générale
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Nous vendons des centaines de produits qui facilitent les déménagements!
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