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The customer service is the pit. They have continually tried to charge us for a storage unit that should have been free. They overcharged for the rental truck. They are not customer friendly.
I have a HUGE issue with the movers that we can hire alone with the truck. This is a BAD issue and reflects poorly on the overall experience with Uhaul. You allow us to book movers through your experience; however, the movers literally destroyed my property. At the end, I found out they were all Pitt students!!!!! KIDS...NO moving experience whatsoever. My lamps broken and now awaiting my trash day, my multi-thousand dollar bed (the mattress) was ripped leaving BIG hole in the bottom with exposed materials, bedroom side table w/drawers - now awaiting trash w/side molding missing and now drawers hanging out... Nice boys, but NOT MOVERS...JUST KIDS... truly sad!!! There's more stuff missing and broken...but oh well. Will NEVER pass this way again!!!
I have a HUGE issue with the movers that we can hire alone with the truck. This is a BAD issue and reflects poorly on the overall experience with Uhaul. You allow us to book movers through your experience; however, the movers literally destroyed my property. At the end, I found out they were all Pitt students!!!!! KIDS...NO moving experience whatsoever. My lamps broken and now awaiting my trash day, my multi-thousand dollar bed (the mattress) was ripped leaving BIG hole in the bottom with exposed materials, bedroom side table w/drawers - now awaiting trash w/side molding missing and now drawers hanging out... Nice boys, but NOT MOVERS...JUST KIDS... truly sad!!! There's more stuff missing and broken...but oh well. Will NEVER pass this way again!!!
The truck was good, I did the online reservation without issue though I did have to go get the key. Masks didn't seem like part of the attire but all in all it was easy to pick up and return the truck!
Staff members were not wearing masks within a foot of me.
When we picked up our vehicle there were two employees not wearing masks. And the pricing is misleading. We weren't aware that a full days rental was going to be around $80 each day. It is advertised for 19.95 a day. And we only used the vehicle five hours into the next 24-hour period and were still charge the full amount. I think for a customer standpoint it would be nice to be given a partial refund for not using a full 24-hour day use of a vehicle.
These folks have a great location and always provide fast courteous service.
Customer service wait was an hour I would not refer any online self-help
Awesome friendly staff. Easy hook up/drop off.
Everything went well. The employees were very courteous and the vehicle was ready to go when I got there. Good experience!
Keep the staff that provided service to us that day. Efficient and knowledgeable. Thank you.
I was happy with the service which was my first time do can't really comment
Easy in and out.
Was given a truck number for contactless pickup. Could not find the truck waited on hold for customer service. Took 5 tries before the agent could find us a truck. Wasted over an HR of our rental time.
The van smelled like smoke and drove like a piece of crap. I rented it for less than 1 hour, drove it 3 miles, and was charged more than twice the advertised price. I will not rent from U Haul again.
Great service as always!
Store was clean, no issues with van, employees efficient and helpful. Quick drop off process .
Online reservation still required manually checking in. First truck assigned was behind several others.
Everything went very well! Thank you!
When I lowered the fender to load the vehicle, I found the trailer tires were worn beyond safe conditions, wear bar flush with tread, one tire was dry rrotted. All 4 tires were 15 pounds or more below recommended 65 psi pressure. A replacement Fender had been installed but only 2 of the 4 bolts installed to secure it to the trailer. The rear safety chain was missing on the trailer. The trailer ramps were covered with mud so that when I pulled them out to use them, the vehicle I was loading slid while driving up the trailer ramps. I have used this location to pick up uhaul vehicles for 30 plus years and have never experienced anything but good results until this time. The attendant connecting my trailer to my truck was distracted by another employee asking him what he wanted for lunch. The location where the trailer was parked and where I was directed to connect to the trailer was sloped in 2 directions making estimating the tongue height and necessary drawbar I impossible to properly estimate. I am very disappointed I was provided a trailer that was not properly prepared, unsafe, and would in fact not pass a trailer inspection in Pennsylvania. Please contact me regarding the rental of this trailer.
Always a pleasure to work with Matt and his crew. Always helpful and very attentive. I rented from a lot of Uhaul locations, and pleasant hills location by far the best with there customer service!
first of all there was no manager available i was told he's at his other job! was overcharged apparently employees cant read gas gauge , the vehicle bordered on dangerous over all still wating to be refunded for something i should have been paid for!
The check in and check out on the app did not work at all. I looked at other customer reviews and it said the same. As a result though I brought the truck back within the contract time. I was charged double for some services and extra day, approx $60. The app is not compatable or phone friendly. Then there should be an alternate system in which I should be charged double. When I checked in the employee said this happens sometimes and he could not help me when I tried checking in online. So if I could not check in online then obviously I could not return the truck after hours. This is poor customer service and how these people feel they deserve top pay for their skill is beyond me. To add I had the truck a total of 18 hours and was charged 2 days rental and 2 days of insurance. I feel i deserve a partial refund. Feel free to call 4125765437 Tim Baureis
Nothing all went well with rental.
Nothing. The manager. Matt is very professional and courteous . He made sure that my rental was good. His staff Ethan and Travis were well informed when he was not there. Id say this is the best location i have rented a truck from. And have continued usin from this location
Waited 45 min after i had a reservation set. 3 different trucks. 1st truck had quarter tank?????? Then proceeded to let me know about frul charge. 2nd truck was fine and enough gas...but pulled me out of it. Finally the 3rd truck which the guy was wiping the seats off. Told me he put down the windows becwuse it smelled so bad...its winter time im moving my personal belongings and also driving the stinky filthy piece of shit. I asked him what about window cleaner?? A dog or a dirty child or person was smudged both windows and windshield. He made a attemp to clean..at this point it was 45 mins 945am later...this was the worst rip-off ive ever had yo deal with. Been using uhaul for years..never again thank you
Matthew was very nice and professional to deal with
Driver top mirror was cracked, the sales guy was unprofessional and rude
This drop off location was nice and helpful. I tried to drop off at the place listed on my contract, 900 Sleepy Hollow Rd, Pittsburgh but they wouldn't let me. He gave me some story about it being common to have to take the truck elsewhere. He wrote down the address for this drop off location and said it was only 2 miles away. It's really >5 miles away. When I told the people at 5 Clairton Blvd they said he lied to me and I might get charged more to drop off at a different location than what is on the contract. Anyway, they figured out what to do and accepted the truck and car tow. I'll never go back to the Sleepy Hollow location again!
Quick and friendly drop off!
Thanks for your help!
Work on speed of service.
The site/app I was forced to use for the drop off was horrible. Did anyone at Uhaul ever consider a dead phone? Never again unless you get your shit together.
The customer service was great
Cruise control on vehicles would be nice as I did a lot of highway travel on this trip. Also labeling the e-brake location as well as the restless (which is labeled well) would help greatly. Cabs are kind of dark inside, so finding it took a little time. Always excellent customer service...Matt was very clear with his instructions and very efficient, time wise.
I had originally booked a 20 foot truck but my reservation came up as 17 foot. They were able to give me the original truck that I had ordered right on the spot. They didn't have the one dolly that I needed but it ended up working out. They did seem a little busy and would have been helpful for them to to have an extra person. But they were friendly and helpful!
vehicle was clean staff helpful and friendly the only issue my 67 year old husband commented on was the truck was pretty well used and drove kind of rough needed a muffler and did not shift good which we did not appreciate.
The first trailer they tried to offer and began hooking up had really old and worn tires. The tires were so badly cupped that I could see the belts in a few spots. They agreed to give me a different trailer and that one had a broken door assist cable. I just took it so that I could get a trailer and held the door open with a bungee cord so that it would not slam down on someone. It is obvious that trailer inspections are not being done well to ensure safety.
Make all locations answer the phone and not send call to a third party. This location act answers themselves but others go to a call center. Very annoying!
Fucking Liars
They charge me 2 time more what they suppose to charge
Matt and his team or a pleasure to work with. From scheduling to turn in the whole process was extremely smooth and quick. It's been my third time there this year and I will definitely go back
Dropped off after hours
The milage charge is outrageous. 99 cents a mile is way too much. It cost more to drive the truck than it costs to rent it. The truck shifted rough and rode rough
Good.
Uhaul customer service rep was really impressive. She handled my order at the desk while also supporting a team member (probably a new hire) to successfully support his client. Her service to me remained excellent while she skillfully (and calmly) coached her colleague. Well done!
Great service as always!
The van we rented was a nice vehicle and rode well but there was dog hair on the passenger seat and the "change oil soon" warning light was on. Matt at the front desk was great, got me in and out of the office and into the vehicle quickly. When I returned the vehicle the gentleman that checked me in (didn't get his name) was very friendly and I was on my way in no time. I highly recommend this U-Haul location for renting.
This was not my drop off location. It was located in Harrisburg, PA. They provided above average service.
Great experience my only small complaint was the inside front window needed cleaned. Otherwise great experience
The back door/ramp on the open trailer 6x12 Is not 6 feet. Towed it for 2 hours to find out I could not use it due to the ramp being smaller than the Advertised. They Only credited me $15 and took 2 employees an Hour trying to figure it out how to do the refunds.
The only thing is was I was promised a full tss as no of gas to start but only received half a tank to start otherwise great experience
Great service!
not enough people working the counter and i did complete registration on line but still had to wait 1/2 hour or so to get my truck
When returning vehicle location services would not work which was frustrating as was the extended time on hold to let the call center know I was returning vehicle. When I finally got through Mackennzie was very helpful. Having better instructions for a key drop would have been helpful.
The 2 kids that hooked up the trailer had no clue what they were doing....i had to redo everything
Excellent staff!
All staff was very patient to describe how access works and hours and to answer questions. Outstanding.
Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.
I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.
The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.
Staff very helpful and friendly even when super busy!
PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....
Very pricey to store in the climate controlled area
Very nice
Overall Good Experience
Staff was knowledgeable, & costumer service was above & beyond.
Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.
No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.
Friendly staff!
The website is horrible
Wonderful service and definitely will use again!
Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!
Everything went very smoothly
They were really nice, and very helpful
Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
good experience, staff helpful
Matt the manager was prompt and very helpful.
Crew was helpful and friendly.
Great service
Very nice employees
you took the time to talk you us
Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent
Good experience
Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need
I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.
This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!
When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers
Facility was very accommadating in changing delivery date/time>
Good people always accommodating and helpful and easy access
Josh is doing a great job.
Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.
Staff was very helpful and professional. Great Team!
The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.
Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.
Na
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Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.
My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.
My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.
It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.
Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.
all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.
nice job particularly like the recycle area. better than just trashing things
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