Évaluations des clients U-Haul Moving & Storage of Pleasant Hills

I really can't think of a thing. The UHAUL Employees were prompt and professional. The Cargo Van was clean. The whole experience was perfect.

Great Experience. Great customer service. My only suggestion is to put a trailer Jack on the double axle trailer I had to assist the employee in lifting it on and off which isnt an issue but unnecessary.

I had an excellent experience. You staff was wonderful!

They were courteous enough to let me know the weather conditions were less than favorable and extended to return time if necessary.

This is a popular and busy location. Depending on time a day, could take some time to get in and out, but other times it's really quick. This recent visit went excellent with both pick up and drop off. Employees were courteous and attentive and made the experience a good one. Only issue that I sometimes have is with the pads, not always getting the right number in the bundle. Thanks for helping make the move go smoothly.

Staff was very friendly and professional everything was ready when I arrived.

Nothing at this time!

Smooth easy experience for a short term/local last minute rental! Good staff, good experience!

I was charged $12 for gas. Before I brought this truck back I put gas in it. I drove like 8 miles. Completely ridiculous.

arranged for furniture dolly...didn't have it when I got there. Offered remote check in; still had to wait in line. Told me there was no parking and there was parking once I had already parked remotely. That said,net, a very good experience. Nicely run location with a lot of equipment. U-haul fills an important need and these guys deliver.

Maybe just clean the windows prior to renting, otherwise good :)

This is a great central Location to work with

They should help customer go over the checking of the vehicle. The kids were nice but sent me out by myself to look the truck and tow dolly over. I went back in a couple times for their help. I feel they should have went out with me to make sure I done everything right.

I was especially impressed with the young man who signed me out upon return of my rental. Very polite and accommodating.

Adapt to customers wishes of refunding cash when paid some of deposit in cash.

Every time we rent something it works very well. Thank you Bill Siedle

The truck they gave me had the window left down and there was a snow drift on the passenger seat, I reserved moving blankets and didn't get them, and a dollar a mile is ridiculous.

The only difficulty I experienced was getting into the driveway from the busy road and hilly area. With a trailer attached it was challenging.

very efficient and friendly.

Nice people to deal with

unorganized at location, truck did not have windshield washer fluid. will not recommend

There needs to be a Manager on duty at all times. It is frustrating to have questions and problems with charges every time and the Associate at the desk stated that he did not k now how to fix the issue and that I need to email the Manager. This is a huge inconvenience to me as a customer.

Great customer service!

When I booked online the price was $80 plus the $15 coverage, but the guy charged us $170 and I told him that was not right and he insisted it was, I didn't have time to argue since I had to get my stuff moved. Extremely unsatisfied with the counter staff.

Good

Start with more than a fourth a tank of gas

Nothing everything was great. I will use that location again and I will refer them to others.

Employees were not wearing masks

Phone wait times are a bit long. A computer is not always accessible.

Nothing. Both The worker that took my order and collected my rental were professional, courteous and friendly.

This is a great location. Well stocked with supplies. Check in is fast and easy. Always friendly personnel. Best U-haul location I have dealt with.

everyone should wear a MASK

We paid for but did not receive our furniture pads.

I was told the trailer was ready for pickup, which didn't turn out to be true. Causing a significant delay in my loading of the trailer. Otherwise the rental experience was Satisfactory.

I was charged for gasoline over 17 dollars even though I only drove 15 miles and filled it back up to the line that I was required to. Still waiting on a reply from customer service

I followed the instructions on the U-Haul app when returning my truck, including taking pictures of the interior, exterior, and parking spot. When I returned the key, the clerk told me that I should have returned the truck to the receiving attendant. The app should make the distinction based on return time, which could be different from the planned return time.

The customer service is the pit. They have continually tried to charge us for a storage unit that should have been free. They overcharged for the rental truck. They are not customer friendly.

I have a HUGE issue with the movers that we can hire alone with the truck. This is a BAD issue and reflects poorly on the overall experience with Uhaul. You allow us to book movers through your experience; however, the movers literally destroyed my property. At the end, I found out they were all Pitt students!!!!! KIDS...NO moving experience whatsoever. My lamps broken and now awaiting my trash day, my multi-thousand dollar bed (the mattress) was ripped leaving BIG hole in the bottom with exposed materials, bedroom side table w/drawers - now awaiting trash w/side molding missing and now drawers hanging out... Nice boys, but NOT MOVERS...JUST KIDS... truly sad!!! There's more stuff missing and broken...but oh well. Will NEVER pass this way again!!!

I have a HUGE issue with the movers that we can hire alone with the truck. This is a BAD issue and reflects poorly on the overall experience with Uhaul. You allow us to book movers through your experience; however, the movers literally destroyed my property. At the end, I found out they were all Pitt students!!!!! KIDS...NO moving experience whatsoever. My lamps broken and now awaiting my trash day, my multi-thousand dollar bed (the mattress) was ripped leaving BIG hole in the bottom with exposed materials, bedroom side table w/drawers - now awaiting trash w/side molding missing and now drawers hanging out... Nice boys, but NOT MOVERS...JUST KIDS... truly sad!!! There's more stuff missing and broken...but oh well. Will NEVER pass this way again!!!

The truck was good, I did the online reservation without issue though I did have to go get the key. Masks didn't seem like part of the attire but all in all it was easy to pick up and return the truck!

Staff members were not wearing masks within a foot of me.

When we picked up our vehicle there were two employees not wearing masks. And the pricing is misleading. We weren't aware that a full days rental was going to be around $80 each day. It is advertised for 19.95 a day. And we only used the vehicle five hours into the next 24-hour period and were still charge the full amount. I think for a customer standpoint it would be nice to be given a partial refund for not using a full 24-hour day use of a vehicle.

These folks have a great location and always provide fast courteous service.

Customer service wait was an hour I would not refer any online self-help

Awesome friendly staff. Easy hook up/drop off.

Everything went well. The employees were very courteous and the vehicle was ready to go when I got there. Good experience!

Keep the staff that provided service to us that day. Efficient and knowledgeable. Thank you.

I was happy with the service which was my first time do can't really comment

Easy in and out.

Excellent staff!

All staff was very patient to describe how access works and hours and to answer questions. Outstanding.

Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.

I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Staff very helpful and friendly even when super busy!

PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....

Very pricey to store in the climate controlled area

Very nice

Overall Good Experience

Staff was knowledgeable, & costumer service was above & beyond.

Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.

No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.

Friendly staff!

The website is horrible

Wonderful service and definitely will use again!

Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!

Everything went very smoothly

They were really nice, and very helpful

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

good experience, staff helpful

Matt the manager was prompt and very helpful.

Crew was helpful and friendly.

Great service

Very nice employees

you took the time to talk you us

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

Good experience

Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need

I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.

This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!

When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers

Facility was very accommadating in changing delivery date/time>

Good people always accommodating and helpful and easy access

Josh is doing a great job.

Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.

Staff was very helpful and professional. Great Team!

The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.

Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.

Na

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Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.

My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.

My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.

It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.

Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.

all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.

nice job particularly like the recycle area. better than just trashing things

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