Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

Évaluation :

5

On this end, it was wonderful. The young gentleman handling our return caught the drop off mistake and quickly corrected it for us. They were great!

Évaluation :

3

They tried to unnecessarily upsell me for everything!

Évaluation :

5

Keep Up The Great Job 👍

Évaluation :

5

Just perfect. No complaints.

Évaluation :

5

The drop off was easy. They were open to having us drop off the unit early.

Évaluation :

5

Drop off was quick

Évaluation :

4

I don't get as much personal service as I do in another location. For example, the employees don't bring your truck to you, you have to find it yourself.

Évaluation :

5

One of the light is not working . Need to check the drivers side light . Not working at night.

Évaluation :

4

This place was very kind and took care of us after all the issues we experienced that day. However, that was our third location we had to go to and it was 30 minutes away. This location was absolutely amazing, but communication needs to be better in the system when trucks are available and where.

Évaluation :

4

The morning I picked up my rental trailer there was only one person and there was more customers waiting. More staff would be helpful in moving people a long

Évaluation :

5

Nothing; keep doing what you're doing! The staff was attentive and helpful, the vehicle worked as it should and the price was terrific! I was very happy with the whole experience.

Évaluation :

1

One employee was very unprofessional and used a lot of offensive language/swear words

Évaluation :

5

Nothing you were great

Évaluation :

5

Amazing service yesterday. Had our trailer hitched in under 10 minutes from us getting there. Returning the kid was coming out the door before I got out of my vehicle. There less than 5 minutes!

Évaluation :

4

I was transferred to this location from another and still waiting for 50 dollar credit. The van was provided on a timely manner and in good repair Cleaning could have been a little better as there was a sticky substance in cup holders and on floor in back

Évaluation :

4

I thought it was odd that I paid for the lock but had to turn it in check out of the storage unit.

Évaluation :

1

My fuel was not were they said I put fuel in and they charged me for fuel I have pick up picture customer service said she needs drop off horrible service

Évaluation :

5

Less than 5 minutes to check out. Loved it

Évaluation :

5

Not a thing everything was perfect. Keep up the great work.

Évaluation :

4

The trailer had a bent wheel and one coupling was bent for the chain.

Évaluation :

5

No need for improvement. We always reserve online but pick up in person at the counter at this location. Staff at this visit was friendly, helpful, and polite. We enjoyed talking with them and they were very helpful in the pick up of our rental. I would highly recommend this location, mostly based on helpfulness and friendliness of the staff

Évaluation :

5

The representative was friendly and understanding.

Évaluation :

5

Can't think of anything 👍

Évaluation :

5

I rent a truck there once a month for our church's food pantry. All the guys and girls treat me very well and are great with getting me in and out, when picking up and returning.

Évaluation :

5

Dependable and always there for me!

Évaluation :

5

Amazing service. Friendly staff. Just all around great experience and had everything I needed in one spot.

Évaluation :

3

When I initially rented the unit the access to the entrance was blocked by three rows of rental trucks and I was unable to get my moving truck up ramp. I had to pay additional for my movers to walk three flights of steps with contents from a 2 bedroom apartment. When I spoke with the woman in charge she simply said haven where else to put trucks.

Évaluation :

5

Literally saved us! Vincent was super friendly and knowledgeable. Very helpful. Everything went smoothly and we were able to transfer my daughter's stuff from her apartment to storage in a matter of hours with little notice. Thanks so much!

Évaluation :

5

Not a thing. Everything was perfect. Keep up the good work.

Évaluation :

3

The online check in process is ridiculously lengthy and time consuming. Will never do it that way ever again.

Évaluation :

5

The. best experience I had at uhaul. Thank you!

Évaluation :

5

Personnel very prompt courteous and efficient. It's a pleasure with this location.

Évaluation :

5

Cody was very helpful with the information for me to decide what size vehicle I needed to rent.

Évaluation :

4

T

Évaluation :

5

Nothing, really. I was treated with respect and felt like a valued customer. The manager was thorough and clear in his instructions on how to use the car carrier that I rented, and the young man who checked in that same car carrier made sure that I was comfortable in placing it back in its proper spot. Overall, it was a positive experience--

Évaluation :

3

Didn't go inside so can't rate of it was clean and inviting but it won't let me rate without checking something . Just pulled in he said are you ok with an email receipt and he walked away. As a whole I would recommend using a different service to a friend. I was very disappointed.

Évaluation :

2

I rented a van. I drove a total of 11,6 miles. When I returned, I was told that I could leave and receive a receipt through e-mail. Once I received the e-mail I noticed that I was charged for the miles which I understood, but at a rate twenty cents higher per mile than I expected. Additionally, I was charged for 3 gallons of fuel at $15.68. I only drove 11,6 miles. According to the internet the vans u-haul uses should be getting about 18 miles to the gallon of fuel, I got less than four. So basically, it cost over thirty-five dollars per hour to rent this vehicle. I would not recommend renting from u-haul at all.

Évaluation :

5

The man that assisted us was very helpful and nice. Great service, very personable. He made everything easy.

Évaluation :

5

Friendly and knowledgeable staff

Évaluation :

5

Josh did a great job. Everyone was welcoming & efficient.

Évaluation :

5

Good job 👍

Évaluation :

1

Я не рекомендую вашу фирму. Я потратил больше одного часа своего времени, чтобы вернуть грузовик, потому что пункты приёма, которые были по близости не хотели принимать автомобиль. Я был обманут, очень жаль.

Évaluation :

5

The service was a great experience. I walked in and I was immediately helped. I was worried that it was going to take long but the opposite, I was given a great service, I will return.

Évaluation :

1

Report made to bbb.

Évaluation :

5

Had to change my drop off as the one assigned was nearly 1 hr from my home. Nikki changed the location and it was flawless at the time of drop off. This new location was only 20 mins from my home

Évaluation :

4

My price wat told under 100 by young kid that ser appointment ended up 160something

Évaluation :

3

Multiple vehicles in return line. But stated I would charged if not returned to proper spot. Where else would you like us to park once return lane is full? On 51 to block traffic lane? Also returned my equipment on Friday (9/20) before closing. Not 1 worker came out to assist with return as stated on sign. They all were packing up to leave for the day.

Évaluation :

5

I used your storage unit for almost 3 years and was very convenient and nice. I closed my unit 9/17/24 and I will ask the manager for a Pro Rata refund for the unused time, since I was paid till 10/6/24. Thanks again. Mike

Évaluation :

1

I rented the truck for a day and returned the truck the same day and the lady said if they were closed just check it in with your phone and I did that got my statement from the charge card and see that they said it was not in on until the next day ( do you have cameras on the lot ), Also they charged me for 50 miles on the first bill and then 62 on the second bill total 112 miles any we only went 62. We put $ 25 of gas and they charge $ 25,00 also for gas, that's $50 worth of gas for 62 miles, I think there is some credit due me.

Évaluation :

3

I was charged for 10 extra miles. When I got in vehicle the CHECK OIL light was on and I couldn't figure out what the mileage was actually. After traveling 2 miles to my destination I saw that they gave me the vehicle with 10 less on odometer than actual. They also said I had a half a tank when the fuel gauge actually read less than a 1/16. I was in desperate need of a vehicle but felt I was ripped off.

Évaluation :

5

Only grip I have there was no tie downs ( rope ) or blankets ,,, but all in all I’m happy thank you

Évaluation :

5

Expedite the returning process during business hours.

Évaluation :

5

Work on intrapersonnel communication. For example, if I'm told to expect a phone notification as to when my car would be finished, then I plan accordingly around that notification. It never came. Not a big deal. U-haul did a world - class job.

Évaluation :

3

I was under the impression that there was an elevator in the building. After signing the lease, I was told there wasn't any. Much work to carry everything upstairs.

Évaluation :

5

Cameron and Malik went above and beyond to help me.. They made my day with their pleasant attitude, kindness and sincere desire to help. Thank you guys so much!!

Évaluation :

5

Great folks!

Évaluation :

4

Le service à la clientèle était génial. The facility was difficult to work with. Having to go up and down stairs was extremely difficult. Also, having to sign in to on door to have to open another is difficult. I understand security, but that's not something you want to do when your moving heavy objects.

Évaluation :

5

Very Professional at all times.

Évaluation :

3

April 22, 2024-8:00pm - The first day that we tried to move our items into the storage unit, there was a bit of difficulty getting to the building due to returned vehicles and trailers blocking the entranceway. There was barely room to drive the car past the office to the building. We had difficulty entering the storage unit due to the two step process. I was told to enter my unique code but was not told that I would have to do it twice and the sequence of using the two keypads. We also found that the sliding doors would not open and we could only use the manual doorway. April 28, 2024-4:00pm - Our second move day went much smoother. The entrance was clear, the sliding doors opened, and we now knew how to use the keypads. The interior of the building and unit was clean. The loading dock and carts were accessible.

Évaluation :

3

Not enough parking spots at times. Also the alarm system went off although I clocked in each time. The automatic sliding door wasn't always working. Overall though it was clean and conveniently located.

Évaluation :

5

They were awesome from beginning to end.

Évaluation :

1

From day one there was problems with getting a unit on ground level due to not having elevators to carry a couch and loveseat upstairs. Then to send my children yesterday to pick up the items uhaul still had their red lock on my unit even after payment had already been paid making me leave work just so uhaul can remove their lock very inconvenient. Terrible. Do better.

Évaluation :

5

They are the best

Évaluation :

5

excellent in all aspects

Évaluation :

3

The staff was not familiar with the self storage rooms and which ones were still vacant. We had to come back to the office several times to inform them the status of the rooms. Ie already rented, steel beam in center of room.The staff should have come over to the storage room in person to provide help, rather then make us make us make several trips between the building and office .

Évaluation :

3

Supervisor was extremely helpful & knowledgeable. Coworkers were not capable in processing our paperwork both times we were onsite while renting our storage unit. Supervisor clearly is an asset to the location. Coworkers struggled with procedure and were ill advised on computer operations both times.

Évaluation :

5

staff are great and helpful

Évaluation :

5

There was no light in the unit… but that’s ok with me.

Évaluation :

5

Staff did job helping Especially the manager

Évaluation :

5

Tommi Lyn, the manager is outstanding!

Évaluation :

5

All nice and the best in people skills! Thanks U-Haul! John

Évaluation :

1

I would not recommend this location to do business with. I should've stuck to the Clairton Boulevard. Especially after I spent $600- $700 on a U-Haul.

Évaluation :

5

Always a solution when I come to U-Haul. Professional, dedicated, simple.

Évaluation :

2

Some of my things were missing

Évaluation :

4

The GM Matt Borgouis was exemplary in helping me during times of continuing hardships...a leader among his peers. This was the Pleasant Hills unit.

Évaluation :

2

A Water leak destroyed some of my invaluable memorabilia and artwork.

Évaluation :

5

No complaints

Évaluation :

5

Keep up the great work

Évaluation :

1

Very bad company they gave me a unit but they gave too much trouble before my stuffs to the store, they said they don't have the size of unit what they assigned to me. They are Worse company. They said they don't know what happened. They are thieves . They are very expensive also. Please people don't reserve this U-haul moving and storage of pleasant Hills.

Évaluation :

1

Very very bad and worse deals. There was someone in the front desk to whom I reserved for the storage and I was assigned unit size 10'16'6 but finally they told me they don't have that size unit, So they gave me too much trouble, it was 11th hour my stuffs were about to reach the storage. Remote user: carissa forsha. I will never and ever recommend them this worst company.

Évaluation :

5

The staff was friendly and very thorough in going over the pricing, size, hours and rules for checking in as well as procedures for termination of lease. I have and will continue to recommend the Pleasant Hills, PA Uhaul facility to family and friends.

Évaluation :

5

The whole staff is very kind and helpful.

Évaluation :

5

The only thing I didn't like was that the alarm sounded deafeningly whenever we opened the door to my unit. It would eventually stop, but that was annoying. Otherwise, my experience was excellent.

Évaluation :

1

Lock would not work on unit and they wouldnot look to see if had another unit to accommodate

Évaluation :

4

Great customer service and they definitely will take good care of you throughout your service. They go far and beyond at this location. KUDOS TO THE STAFF.

Évaluation :

5

Karissa, was very professional and clear of all of the fees and rules involved in the storage rental as well as the van rental. I will most definitely recommend Uhaul to others. Merci

Évaluation :

5

Very helpful

Évaluation :

4

Got charged three times for storage and didn’t receive my first month free

Évaluation :

2

Staff was unhelpful locked out of my storage with no notice very sad experience

Évaluation :

5

Good place to use when you need short term storage. Very satisfied with service and facility.

Évaluation :

5

Accommodations and staff were excellent. Everything from our transport from Ft. Myers, Florida to our storage unit to the rental we used to empty the unit... These folks took excellent care of us! We would recommend to EVERYONE!

Évaluation :

5

Employees at the Pleasant Hills u-haul were extremely helpful.

Évaluation :

5

Good job altru

Évaluation :

5

Helped us at every step.

Évaluation :

5

Very easy to rent a storage room. The facility was clean and looked very well managed. The staff was friendly, helpful and easy to work with.

Évaluation :

5

The storage unit was easy to access. The facility was always clean and well maintained. I was able to have access to my unit whenever I needed it. This was a positive experience

Évaluation :

4

There r so many choices for storage and U-HAUL has always been my choice throughout the years that I've moved! Love that you gave one month free storage and you have Many locations! (It was a little bit confusing w/ all the texts & e-mails - had to change a few things & call to confirm.)

Évaluation :

3

I had trouble seeing in the storage unit. The door has a small opening and doesn't let enough light in. There were 3 dead mice in various places in my storage. A moving blanket was destroyed by the mice. I haven't been through everything to see if anything else was damaged by them. Other than that, everything was as I left it 6 years ago.

Évaluation :

5

Your personnel were all good. Friendly and courteous

Évaluation :

4

Decent. A bit of a wait because there was only one clerk helping customers while other employees were doing other things.

Évaluation :

5

Staff was helpful, friendly, and overall amazing to our needs. Can't speak more highly of all the staff.

Évaluation :

5

There was some obvious rodent activity and it appeared to be being handled. Sometimes there's only so much that can be done but I was very happy with my long term storage and if needed, I will rent a UHaul storage unit again. Merci.

Évaluation :

1

This Uhaul location has a 'Rodent' and 'Rat' problem. I scene a very large 'Rat' when I moved out. These units are not sealed. Meaning rotten and rats can move from one unit to another. You can smell the malt balls odor throughout the storage facility. The facility looks clean and orderly. Please request and ask to see these units. To see my points. I can't recommend this facility to anybody. They certainly have a rat problem at this location. This is the honest God 'TRUTH'.

Évaluation :

4

A little concerned about the giant mouse trap. Do mice frequent the storage containers?

Évaluation :

5

Love that UHaul Self Storage has the large flat rolling carts to help bring your items inside. We had 4 kayaks to store and the carts were a tremendous help.

Évaluation :

5

Matthew is a Genuine and outside Manager. The best manager I have come across that works for UHAUL. He should have a higher position.

Évaluation :

5

Jess needs a raise !

Évaluation :

5

The Store Mansger and Staff were excellent.

Évaluation :

5

The storage unit was clean the whole building was well lite and clean.