Évaluations des clients U-Haul Moving & Storage of Pleasant Hills
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Pleasant Hills
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Christopher K. le
Drop off was so convenient! Didn't even have to get out my my car to return the trailer.
Sheena B. le
Everything was great!
Thomas C. le
We were never called the day before we went to Washington PA to pick up sat there for over 30 min then was told that our pick up was changed and it was only 20 min away while that turned into a hour out of our way and we had to pay movers to sit and wait for us. Horrible experience and when I called Uhaul they told me they could only do us $50 refund since they didnt call what about the $100 for the Movers hours they sat there. I have another reservation at the end of the month
Nicholas E. le
We did a after hours drop off at the Pleasant Hills location at 8pm on a Monday evening, The mobile app checkout is great, easy to understand. However we had no where to drop the keys because the lock box was wide open hanging off of the wall, myself and my husband were on the phone trying to figure out what to do, one Uhaul rep said she'd call us right back and still has called and its the next morning, another rep hung told us to hold on and hung up on us and the 3rd rep a 1/2 hour later said we could lock the keys in the van. Also just a fyi for this location your fence with all of your equipment (dollys and rental items) was wide open... seemed like someone locked up in a hurry and left without checking any of these issues. Will not use the after hours checkout ever again
Janet S. le
Your website should help the customer locate the proper vehicle within a metro area rather than me having to search each Uhaul location separately.
Rosemary B. le
contact your local Uhaul dealer directly. Staff will do all in their power to satisfy your request. The 1-800-U-HAUL number, however, gave us totally incorrect information!
Kyle B. le
Recommend the mobile versions of your services. The use of a smart phone made the check-out, check-in process so much more efficient than in my previous rentals. U-Haul has made smart us of technology in this area, allowing for maximum efficiencies with location staff.
Jennifer C. le
Craig and the other associated were wonderful. They were very attentive when it came to the milage.
Paul C. le
Great people to work with. Took very good care of us. Thank you.
Deno D. le
My experience was very good. That said, I know there were some computer issues with my contract and while it did not effect my experience, I seemed to throw the staff off a bit.
Jeffrey P. le
Friendly counter girl, fast service. Return specialist excellent. Good job.
Gregory B. le
The trailer had glass and screws that I picked out of it and handed to the employee. The trailer had issues with the axles and at times the wheels locked and bound. I called customer service and they told me I would likely be charged if they sent a technician and couldn’t immediately find or recreate the issue. I offered to swap for another identical trailer but they declined. The overall experience was bad enough that after 14 years of renting trailers from uhaul, I went and bought my own today.
Geri H. le
Returning equipment after hours is an extremely long process. Simplifying the return process would be very beneficial to customers!
Karen T. le
This is the second time we rented from this location. First time it took over an hour to complete the pick up and leave the location. This time I completed all the info online ahead of time and it still took nearly 45 minutes and we were the only ones in the store! The poor woman who was helping us, she clearly should not still be working. She was so slow. Very disappointed.
Jerome P. le
Service was just right , don't change.
GABRIEL A. le
None
Adrienne T. le
Awesome customer service!
Richard Y. le
Craig was very helpful And it all worked out just like he explained to me
Richard W. le
I believe our agent's name was Craig and he was outstanding!!
Russell F. le
Was in a pickle, had to pick up furniture that evening from store, battery was died on pickup truck. Able to make reservation and pickup Uhaul truck 2 hours before closing. Save me a lot of money!
Donna A. le
The website is horrible
Tiffany F. le
Wonderful service and definitely will use again!
Debra C. le
Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!
Debra W. le
Everything went very smoothly
Tiara M. le
They were really nice, and very helpful
theodora w. le
Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
TIMOTHY T. le
good experience, staff helpful
bradley g. le
Matt the manager was prompt and very helpful.
Robert N. le
Crew was helpful and friendly.
uma p. le
Great service
renee m. le
Very nice employees
beth k. le
you took the time to talk you us
richard g. le
Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent
uma p. le
Good experience
JANICE R. le
Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need
Zachary W. le
I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.
Gary K. le
This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!
Julia S. le
When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers
paul o. le
Facility was very accommadating in changing delivery date/time>
WILLIAM L. le
Good people always accommodating and helpful and easy access
sajid q. le
Josh is doing a great job.
Kimberly D. le
Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.
Licia W. le
Staff was very helpful and professional. Great Team!
Linda O. le
The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.
David F. le
Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.
SARA C. le
Na
Jim Y. le
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Tyler T. le
Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.
JUNE A. le
My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.
laura p. le
My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.
TIMOTHY J. K. le
It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.
Eric S. le
Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.
CATHERINE B. le
all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.
john k. le
nice job particularly like the recycle area. better than just trashing things
Deng A. le
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