Le client n'a pas laissé de commentaire.
MICHAEL S.Customer Reviews for U-Haul Moving & Storage of Pleasant Hills
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Josh was very nice to interact with, he had a great attitude and wanted to make everything smooth.
DAVID S.Letting your customers know where to pickup their truck would be helpful. I was renting mine at McNeilly Rd. Had know idea it was moved. Also you know you have a morning rush on weekends. How about another employee at the counter 1st thing in the morning. I had to figure out where the truck is wait in line on a bad leg and back, (military injury/ and No seating). Then, I find out you DO NOT offer a military or a Veterans discount anymore. Things just weren't going right. This also took away from us being able to get things done in one day. I lost 2 of the able bodies to hat were helping to pack truck because of delays. The best part of my experience was turning the truck in!!! The process was Quick, easy. The individual who helped me was friendly, knowledgeable. He helped me w all my questions. And he was funny, He brightened my day.
TINA C.Good location!
Donald F.I was over charged I only had the car like for maybe six hours please refund my money you charge me for two days two days insurance I only had the car for six hours or less please return my money
GLORIA M.Everyone did a get job getting me out the door. Thank all at West Mifflin.
Stephen C.Jessica at check in and Danielle at drop off we're awesome! Great service and very friendly. Keep up the great work.
EDWARD K.You need more people working. The line was ridiculous
MAURA C.Upon arriving to the U-Haul drop off location I asked the young man that was there cleaning a truck a question and he was very rude and walked away and could not help I understand that the location didn't open for 15 minutes but I still don't think he needed to be so rude 2 me ,then a man named Travis iron came and he was extremely helpful he is a wonderful employee even though there was still 15 minutes until opening he did not hesitate to help and I am so glad to have met him and have him help me with all of my questions thank you and Travis thanks again!
RAE W.I used the phone app check in and I was unable to locate my truck. I asked a very pleasant young lady named Danielle to help me. She was so helpful and kind. She made my U-Haul experience even better than it already was.
Apryl L.No comments
Gary W.Great & fast service.
ANDREW B.Completed on line check in including uploading all documentation and payment at the guidance on the pre rental notifications i received do to Covid precautions. arrived at location to pick up truck and waited 30+ minutes to speak to agent in lines that were not socially distanced. Once with the agent she seemed to not know what to do and struggled with expediting the rental. She took my documentation again and evenentually said the truck was outside and that was it, There was no discussion about truck inspection or that i should be expecting a text message to complete a delivery inspection. Later that evening when looking at my phone i saw the text and try to complete it and could not because the link expired. I needed to call the 800 number and wait probably 20 minutes to let UHaul know of the pre-existing damage. Overall the truck did what it was supposed to and froim a mechanical standpoint was fine. If you had a question about the personnel being helpful at the pickuo location it would have been rated a 1 star.
JOHNF S.Josh and Cody did a great job checking us out. Very friendly and kind.
PATRICK U.Job well done!
DONALD F.Great customer service by Jennifer..! She got me in, hooked up and on the road in no time..! Great job..!
RONALD G.They forgot I ordered a dolly. They also didn't offer me ratchet straps and the appliance ended up falling off the dolly anyway.
TRAVIS B.Absolute mess! From beginning to check out from the Pleasant Hills location. They initially "lost/couldn't find" my reservation. Finally found it. I inquired about a lock for the truck and was told by Clarissa "all of our trucks come with locks". Not the case. I waited in line to pay and when my turn arrived, the gentlemen processing the checkouts told me to wait and summonsed another couple to the counter. UNACCEPTABLE especially when waiting in line for a period of time and needing to get home to pack the truck for my move. Two kids running around getting the trucks and pulling them around had no idea what they were doing. Avoid this place at all costs!
John R.My experience was great, the staff was organized, quick and professional. The truck was clean and we'll maintained. I had a toll that had no option to pay cash. I'm not sure how a "toll by plate" works with rentals. Had I thought it through I would have grabbed the easy pass from my car. It was only 2,30 $, so I just added extra gas to make up for it. I will definitely recommend this location.
ROXANNE S.None.
JONATHAN P.Very Good experience. Good equipment.
Robert G.Great service as always!
Juan W.we weren't given the correct truck that matched the truck online, which was confusing when we were looking for it in the lot. same size truck, but the numbers were wrong. plus this location wasn't my first choice, it got changed last minute and put my move behind by an hour.
Leeanne S.Merci
THOMAS S.Very busy and a bit chaotic. I waited almost a half-hour, when returning the trailer, for a representative to disconnect the trailer and process my return. The parking lot and traffic flow were congested and confusing too. That said, the workers are very nice, polite and professional. I'm sure I'll use them again.
Daniel B.Sales rep Daniel was great- very efficient, professional and pleasant!
GARETT R.Everything was well organized and being able to upload drivers license and other information made check in fast and simple.
WILLIAM S.The people at this location were very helpful and professional. The truck however was very old and had so much damage to it there were stickers all over. I wasn't sure if it would make it. Might want to think about retiring that beast.
MONICA B.Well my experience was not what I expected from U-Haul of me renting previously in the past. I spoke with the manager and told him that the front windshield was dirty, the passenger side seat had dog hair on it, and the back turning signals not working... Overall I'm glad I wasn't pulled over for having that vehicle for short. Of time... I just expected better expectations from renting from U-Haul location like the one I rented from SMH got to do better next time
DAMEON D.I've been using the Pleasant Hills Uhaul for years for pick up and delivery for my upholstery business. I order in advance online and always get the vehicle I need at the time I request. Staff has always been friendly and professional.
Melinda C.Truck had transmission problems.
Charles L.communication about details of rental were extremely difficult after rental was in progress. was charged an extra cleaning fee for a few leaves in bed.
JEFFREY F.You cell phone holders because of GPS
james D.Excellent service, very efficient... thank you!
Rodney N.Great service as always!
Juan W.Great service l spead the word.
FLOYD H.Personnel was curious and prompt. Thank you!
Thomas V.The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.
MANUELA A. | Expérience généraleExternal computer connections were down, but the location accepted the reservation and got me into their local system. Very happy with friendly and professional service! Really needed the trailer - which worked great. Thanks!!!
john S.Awesome and friendly staff
Tim S.We had to waste time searching for our truck it should have been pulled up to front of building and ready for 12 pickup
Patricia T.Great experience overall, Used the mobile app to to rent truck and get the confirmation number. Once there, the customer service rep, Jessica Fawcett was very helpful and courteous during both the pickup and return.
RICHARD S.I am being charge for gas when I received the truck it did not have a half a tank when I book this I asked for a 20 foot truck they called me days later to tell me I have to take a 26 foot truck and then I ended up with a 15 foot truck because the 26 foot truck would be too big to fit in my driveway if I would've gotten the 20 foot truck I wanted in the first place I would've been able to move everything in one load.I do not recommend U-Haul
WENDY B.Jessica was great. Very helpful and professional.
Joseph F.Very good employee when I returned the trailer Friday night. The name Carl was on my receipt. Guess it was him. Helpful and a nice guy.
John S.I think the entire process went great! And Jessica was there to help me with my questions since I tried doing everything on line this time! Jessica made the process go great even though I was clueless
Deborah E.I got charged a 6,75 $ fuel surcharge after filling up the tank to the exact amount suggested 1,5 miles away. Seems a little grime-y.
DAVID M.The rates online for uhaul in general are misleading! No where near the 19,95 $ amount listed or the quoted amount -50 $ after inputting info. Be prepared to pay 90 $whether you rent a truck for 4 hours or 8!
JANE L.Great price for a short move! I couldn't adjust the passenger side mirror.
Timothy C.The woman that helped me rent my truck I believe was Jessica. She was awesome and super friendly!
Zachary P.The only issue that I have is the cleanliness of the bed of the van. Everything else was perfect.
JOEL W.mark where you want people to drop off stuff after hours
Dylan N.Horrible experience! Customer service was horrid! Arguing among themselves, nobody in line, had to wait several minutes, lack of saying hello, miserable and got charged 20 $for leaving after hours but app doesnt work. I rented a few times in the last few years and the same everytime. Its amazing how these are the same people that were crying for help not too long ago are conducting themselves like this. I looked at the reviews are most said excellent customer service. It appears these are false reviews. I would like to meet these people personally.
Lawrence K.Manager and employees were extremely helpful and friendly, and got us on our way, and then checked back in, efficiently.
Timothy C.Trenton has great customer service skills made us feel very comfortable and welcoming there.
KRISTY A.Jessica and Travis did an excellent job. Great customer service!
Zachary S.smooth transaction!
JAMES L.Jessica the attendant who helped me was very thorough and helped me a lot very good employee and is a good asset to U-Haul
Russell K.More surface lot for customer's driving in by their own vehicle and maneuverability for the trucks coming in. Customer service was excellent.
JEANNINE B.Met with Jessica this morning, and she was top-notch professional about everything. She explained everything clearly and concisely. There are other UHaul places closer to us, but this one at 5 Clairton Blvd is the first one we'd dealt with with we moved to Pittsburgh 3 years ago. We had a good experience dropping off then and it's our go-to place now. Jessica certainly upheld the high standards.
KENNETH C.Very friendly staff. Very quick and easy pick up and drop off
Jeffrey S.The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.
Alice G. | Expérience généraleJessica was so informative and she was very pleasant and helpful. She was awesome with us
Robert M. | Premières impressionsNo one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.
Matt C. | Premières impressionsExcellent staff!
Nancy B. | Expérience généraleAll staff was very patient to describe how access works and hours and to answer questions. Outstanding.
Alexandre L. | Premières impressionsHalf of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.
Cara T. | Online Move InI made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.
ARAM DAVID P. | Expérience généraleThe unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.
Alice G. | Premières impressionsStaff very helpful and friendly even when super busy!
Jacquelyn K. | Online Move InPSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....
Linda G. | Expérience généraleVery pricey to store in the climate controlled area
June w. | Expérience généraleTrès bien
Zetta W. | Expérience généraleOverall Good Experience
PATRICK G. | Expérience généraleStaff was knowledgeable, & costumer service was above & beyond.
Pressley B. | Expérience généraleHad two good employees at this site! The other two were god awful and lack customer service skills to say the least.
Whitney P. | Premières impressionsNo communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.
Christine D. | Premières impressionsFriendly staff!
JAMES H. | Expérience généraleThe website is horrible
Donna A. | Premières impressionsWonderful service and definitely will use again!
Tiffany F. | Expérience généraleThank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!
Debra C. | Expérience généraleEverything went very smoothly
Debra W. | Premières impressionsThey were really nice, and very helpful
Tiara M. | Premières impressionsExcellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
theodora w. | Premières impressionsgood experience, staff helpful
TIMOTHY T. | Expérience généraleMatt the manager was prompt and very helpful.
bradley g. | Premières impressionsCrew was helpful and friendly.
Robert N. | Premières impressionsGreat service
uma p. | Expérience généraleVery nice employees
renee m. | Expérience généraleyou took the time to talk you us
beth k. | Premières impressionsConvenient storage unit...employees helpful and informative...reasonable cost for monthly rent
richard g. | Premières impressionsGood experience
uma p. | Premières impressionsThank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need
JANICE R. | Premières impressionsI was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.
Zachary W. | Expérience généraleThis is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!
Gary K. | Expérience généraleWhen I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers
Julia S. | Expérience généraleFacility was very accommadating in changing delivery date/time>
paul o. | Expérience généraleGood people always accommodating and helpful and easy access
WILLIAM L. | Expérience généraleJosh is doing a great job.
sajid q. | Expérience généraleJosh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.
Kimberly D. | Expérience généraleStaff was very helpful and professional. Great Team!
Licia W. | Expérience généraleThe delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.
Linda O. | Expérience généraleEverything you want in a storage facility. My only complaint is that it is not cheap. I'd be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.
David F. | Expérience généraleNa
SARA C. | Expérience générale.
Jim Y. | Expérience généraleVery helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.
Tyler T. | Expérience généraleMy only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.
JUNE A. | Expérience généraleMy beginning experience with my move using a Ubox was not the best. Don't have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.
laura p. | Expérience généraleIt was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.
TIMOTHY J. K. | Expérience généraleReserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.
Eric S. | Expérience généraleall was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.
CATHERINE B. | Expérience généralenice job particularly like the recycle area. better than just trashing things
john k. | Expérience générale..
Deng A. | Expérience générale