Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

9 230 évaluations

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

(412) 655-7030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
4

I Had the Truck for 15 Days . But When I needed it for Just 1 More Day It Cost Me 101,01 Extra and Not 29,99 for the Extra Day. WHY . The Truck Smelled like Someone Was Smoking in it & Driver Side Wiper Blade put Streaks in the Viewing area. But other than that . The Truck Run Great & Did The Job I Needed to Do with it .. Over All Cost Was alittle High..

kevin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Gentlemen that hooked up and removed trailer from my truck was very professional, courteous and and all around nice kid.

MARK E. 
Évaluation :
4

Decent. A bit of a wait because there was only one clerk helping customers while other employees were doing other things.

DARRELL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JunHee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chrystal H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittnay M. 
Évaluation :
3

Wrong keys were in the lock box during after hour pickup. Very stressful and extra time to sort out. To add insult, upon return, even though I added extra fuel (gauge was higher than when we picked up) I was charged $12 (2 gallons) for fuel, which I wasn't communicated until I checked my online receipt the next day - and carefully “buried” in the receipt I might add.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joella S. 
Évaluation :
5

Excellent uHaul experience!

Jacqueline S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Esau C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwood G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal J. 
Évaluation :
5

Had a little issue with the battery but they resolved it with no problem. Thank you for your excellent service.

JOSHUA K. 
Évaluation :
2

The girl who initially waited on me did not want to be there, made it very apparent that she was overworked and miserable. It took forever to get my vehicle. Upon checking out the vehicle, the miles given in the contract Upon checking out the vehicle we're Completely different - off by 450. No one seemed to care or was willing to fix it before I drove off property. I knew if It wasn't fixed, I'd be responsible for it. They said it was fixed but wasn't. When I returned the vehicle I had to explain again what happened. The manager wwe Helpful as was the man who checked my vehicle in when I returned it. This was my first rental experience and quite possibly my last.

Mia D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jherria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Nothing, everything went very smoothly and was very easy.

Bryan C. 
Évaluation :
5

you are doing everything right

louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet G. 
Évaluation :
3

Jessica could improve her customer service by being a bit more friendly. She rarely made eye contact and gave information in a robotic way.

Charles H. 
Évaluation :
2

Customer service is very poor. Your staff Jessica needs to be trained on how customers are very important to your business.

Pacifique M. 
Évaluation :
5

Well you didn't have truck available I wanted f250 but you replaced with van and didn't honor your $50 guarantee credit for not having vehicle but other then that everything was great.

Lewis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Get better trucks that don't sound like airplanes and 140 000 miles lol

Noah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K.  |  Online Move In 
Évaluation :
5

They are my go to place for rentals.

John L. 
Évaluation :
5

Nothing. Great staff!

Larry Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine S. 
Évaluation :
5

You folks are the best run operation I have dealt with in recent memory. 1 to 5 rating? TEN. !!!!!

Rodney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
1

Never received email w final transaction total when returning truck. Reservation number is 13268119 Tried calling pleasant hills multiple times to request final rental invoice and keep getting put on hold. The staff at this location isn't very helpful and lack customer service skills.

TYLER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren T. 
Évaluation :
4

1. Could use more customer parking at that location. 2. Fill the truck with gas before giving it to customer. The fuel light came on a few miles down the road after picking it up not to mention how hard it is to judge when filling it back up to take back. Other than that, everything was great!

Jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanette B. 
Évaluation :
3

they contacted me twice after i dropped off the equipment asking me when i was going to bring the equipment back. i explained both times i had returned the equipment two hours after picking it up

john S. 
Évaluation :
4

Great Experience

Timmy L. 
Évaluation :
5

Efficient and friendly staff

Daniel R. 
Évaluation :
5

Five star location

Dre R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

As far as I'm concerned, nothing. I have rented in the past but this is the first time I used the option of using the online tool to register and it was so much faster and checking out went so quickly. The staff member was very courteous, friendly & helpful snd it made my experience very pleasant.

Nina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
3

I was quoted one price, but when we came to pick up the trailer, $400 was added to what I had already paid, moving is already stressful, don't need extra expenses.

harriet W. 
Évaluation :
3

The after hour return was ridiculous. I was unable to use the website as instructed. When attempting to sign in I kept getting wrong my email address or incorrect password even though they were correct. After numerous attempts I tried calling customer service with no luck. I then resorted to trying the chat option, no reply. After going through all the above attempts for approximately 20 minutes i tok pictures of the returned van an it's location. The next morning I called the pleasant hills location and spoke to Carl to complete the return. Carl told Me i was being charged the $20 after hours return fee. He did say he was going to wave the charges after I explained what had occurred.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
1

Personnel was helpful, however they failed to check in my equipment when I had dropped it off PRIOR to the agreed drop off time. When I dropped off the equipment, I asked the staff member I returned my keys to if I needed to do anything else to return it and they told me no, it was received and I could leave. I received a call an hour after the drop off time asking if I needed it for more time. When I said it had been dropped off several hours ago, the staff member on the phone said she could in fact see the truck mentioned in my rental agreement in their lot and she would check it in for me. Despite working hard to return it on time, I was still charged for an extra day. It has been over 10 days since I logged the initial dispute with UHaul and I have had no response. I am not at all pleased with this experience.

Victoria N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
1

Charged for Dolly not given. Said they'd remove charge and didn't

Tina M. 
Évaluation :
1

Not everyone wants to inspect vehicle by computer also I drive around block because engine light came on as soon as I left uhaul and spoke with 2 of ur employees they stated everything was good not to worry so when I called to get a new inspection text I was told by Josh he couldn't give me a new text because it had been 15 minutes. Unless I came back. U told him I just left there again after specking with 2 employees I was not drive around block again. So service picking up was bad dropping off the employee was very nice

Violetta K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad O. 
Évaluation :
5

Josh was able to help us finish our pick up of the van. Good Job Josh

Gregory Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

The women and men staffing this location were absolutely wonderful and efficient. I especially appreciate the young man who was so extremely helpful when i returned the trailer - special kudos to him, and please reward his performance - i will be a return customer and recommend!

Frances W. 
Évaluation :
5

Frequent driver miles

Joel W. 
Évaluation :
5

Great stuff

SAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
3

I filled the gas tank back to full before returning it and was charged for two gallons that I had previously paid for at the gas station just down the block

Ashley S. 
Évaluation :
5

Great service start to finish. Everyone was friendly and efficient. Highest marks.

Robert C. 
Évaluation :
4

It seemed that there were only 2 people working on the day that unpicked up my truck, or at least two people who were willing to help me. They were both very helpful though, despite the long wait time. When I picked up my tow dolly the next day, it seemed that there was one person working and his name rage said owner. He was understandably running around a lot as he was the only one working the desk and seemed to be the only one working outside to pull trucks and dollies around for customers. He did well for the amount of work he was trying to do for the number of customers vying for his attention. The lot is pretty small and there were a lot of trucks being returned so it was a little scary to try to maneuver a large truck with a car in tow.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
3

I was told I should inspect the body for damage.. There were markings on the truck where previous damage was done Why couldn't one of your employees have put those markings where there was damage before I drove the truck? Instead I had to look for damage. Carl though was very helpful to me. I'm not good with the phone and he showed what to hit along the way. I had to take pictures of the vehicle.

Dennis F. 
Évaluation :
5

I appreciate the staff and the service I received!

John P. 
Évaluation :
5

Everything is good

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
2

Staff unprofessional particularly at the desk. No manager on site to solve problems. I returned my rental only to be called multiple times asking when I was bringing it back ( I would think after the first call I would go see if it were back rather than continuing to call the customer). Phone system horrible either it tells you there's a 40 minute wait to talk to some one or it hangs up on you. I have rented from here multiple times it's always slow, but this time customer service was awful.

John C. 
Évaluation :
1

Will be sueing saying I owe 1 000 and I only had the truck for 3 days they waited days to come get the truck and charged me 1 000 to pickup there truck .

Isaiah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn D. 
Évaluation :
4

Better training for checkout associate. He tried to double charge me up front. When I told him about the price online, he corrected to iterally half his current quote. Other than that, all went well.

brian B. 
Évaluation :
5

Merci

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Excellent

Esau C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally H. 
Évaluation :
5

Staff was helpful, friendly, and overall amazing to our needs. Can't speak more highly of all the staff.

Johnny S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rylan C. 
Évaluation :
4

Ordered at location near me but had to drive an hr yo pick up truck

kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T.  |  Premières impressions 
Évaluation :
5

There was some obvious rodent activity and it appeared to be being handled. Sometimes there's only so much that can be done but I was very happy with my long term storage and if needed, I will rent a UHaul storage unit again. Merci.

CAROLYN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ANN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
1

This Uhaul location has a 'Rodent' and 'Rat' problem. I scene a very large 'Rat' when I moved out. These units are not sealed. Meaning rotten and rats can move from one unit to another. You can smell the malt balls odor throughout the storage facility. The facility looks clean and orderly. Please request and ask to see these units. To see my points. I can't recommend this facility to anybody. They certainly have a rat problem at this location. This is the honest God 'TRUTH'.

Kenneth B.  |  Expérience générale 
Évaluation :
4

A little concerned about the giant mouse trap. Do mice frequent the storage containers?

andrew d.  |  Premières impressions 
Évaluation :
5

Love that UHaul Self Storage has the large flat rolling carts to help bring your items inside. We had 4 kayaks to store and the carts were a tremendous help.

Trina S.  |  Premières impressions 
Évaluation :
5

Matthew is a Genuine and outside Manager. The best manager I have come across that works for UHAUL. He should have a higher position.

Shomari N.  |  Premières impressions 
Évaluation :
5

Jess needs a raise !

Destine A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRISTA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE E.  |  Premières impressions 
Évaluation :
5

The Store Mansger and Staff were excellent.

DIANA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Expérience générale 
Évaluation :
5

The storage unit was clean the whole building was well lite and clean.

Nancy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert p.  |  Expérience générale 
Évaluation :
5

I just wanna say Jessica at a Pleasant Hills Storage for Sellitti is the nicest person she has help me with all my rentals so I hope she is getting credit for all of it because I deal with yens a lot

James F.  |  Premières impressions 
Évaluation :
5

I would like to know more about pest control measures. We found a poison trap in the corner of the locker and there was a chemical order on some of the boxes. Toxic?

Sandra A.  |  Expérience générale 
Évaluation :
4

The size if the unit is excellent easily to gey acess

Stephen T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aron h.  |  Premières impressions 
Évaluation :
5

I cannot say enough for Danielle, she has been wonderful through the process of making it work for me during covid and not being able to pay. The assistant manager was extremely helpful as well. They are all very great people and they are very accommodating. Lori Rechtorik

Lori R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE V.  |  Expérience générale 
Évaluation :
5

Everyone there was very friendly and helpful! The assistant manager, Josh, and the female associate were a great help & very understanding. They came through by helping me out when my moving got delayed. Very nice place! Thank you.

CASSANDRA W.  |  Expérience générale 
Évaluation :
4

There were several mixups and misinformation. The young woman I believe Jessica is her name but not sure. She stepped in and saved the day. After she got involved and fixed everything it was great. The three gentlemen working that day can use much more training!

antoinette r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA W.  |  Premières impressions 
Évaluation :
4

A lot of dirt on stairs and in hallway

Rene F.  |  Premières impressions 
Évaluation :
3

My unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.

Robert J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly F.  |  Premières impressions 
Évaluation :
5

I just wish we were granted 24 hr access to our units

Carmella N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
5

Just good, caring, decent people. Thank you.

Patricia C.  |  Premières impressions 
Évaluation :
4

The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.

Kim W.  |  Expérience générale 
Évaluation :
5

The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.

EDMOND R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON C.  |  Expérience générale 
Évaluation :
3

The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea

gigi n.  |  Expérience générale 
Évaluation :
5

The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.

Vicki N.  |  Premières impressions 
Évaluation :
4

Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.

Dee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg J.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff. Overall excellent experience.

TASHA KAYE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
2

I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!

Markelia Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha H.  |  Premières impressions 
Évaluation :
4

The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.

MANUELA A.  |  Expérience générale 
Évaluation :
4

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice G.  |  Expérience générale 
Évaluation :
5

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert M.  |  Premières impressions 
Évaluation :
1

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA W.  |  Expérience générale 
Évaluation :
5

Excellent staff!

Nancy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

All staff was very patient to describe how access works and hours and to answer questions. Outstanding.

Alexandre L.  |  Premières impressions 
Évaluation :
2

Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.

Cara T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul h.  |  Expérience générale 
Évaluation :
1

I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.

ARAM DAVID P.  |  Expérience générale 
Évaluation :
3

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen m.  |  Expérience générale 
Évaluation :
5

Staff very helpful and friendly even when super busy!

Jacquelyn K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick T.  |  Expérience générale 
Évaluation :
3

PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....

Linda G.  |  Expérience générale 
Évaluation :
3

Very pricey to store in the climate controlled area

June w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald g.  |  Expérience générale 
Évaluation :
5

Très bien

Zetta W.  |  Expérience générale 
Évaluation :
4

Overall Good Experience

PATRICK G.  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable, & costumer service was above & beyond.

Pressley B.  |  Expérience générale 
Évaluation :
1

Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.

Whitney P.  |  Premières impressions 
Évaluation :
1

No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.

Christine D.  |  Premières impressions 
Évaluation :
5

Friendly staff!

JAMES H.  |  Expérience générale 
Évaluation :
5

The website is horrible

Donna A.  |  Premières impressions 
Évaluation :
5

Wonderful service and definitely will use again!

Tiffany F.  |  Expérience générale 
Évaluation :
5

Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!

Debra C.  |  Expérience générale 
Évaluation :
5

Everything went very smoothly

Debra W.  |  Premières impressions 
Évaluation :
5

They were really nice, and very helpful

Tiara M.  |  Premières impressions 
Évaluation :
5

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora w.  |  Premières impressions 
Évaluation :
5

good experience, staff helpful

TIMOTHY T.  |  Expérience générale 
Évaluation :
5

Matt the manager was prompt and very helpful.

bradley g.  |  Premières impressions 
Évaluation :
5

Crew was helpful and friendly.

Robert N.  |  Premières impressions 
Évaluation :
5

Great service

uma p.  |  Expérience générale 
Évaluation :
5

Very nice employees

renee m.  |  Expérience générale 
Évaluation :
5

you took the time to talk you us

beth k.  |  Premières impressions 
Évaluation :
5

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard g.  |  Premières impressions 
Évaluation :
5

Good experience

uma p.  |  Premières impressions 
Évaluation :
5

Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need

JANICE R.  |  Premières impressions 
Évaluation :
1

I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.

Zachary W.  |  Expérience générale 
Évaluation :
5

This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!

Gary K.  |  Expérience générale 
Évaluation :
3

When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers

Julia S.  |  Expérience générale 
Évaluation :
5

Facility was very accommadating in changing delivery date/time>

paul o.  |  Expérience générale 
Évaluation :
5

Good people always accommodating and helpful and easy access

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Josh is doing a great job.

sajid q.  |  Expérience générale 
Évaluation :
5

Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.

Kimberly D.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and professional. Great Team!

Licia W.  |  Expérience générale 
Évaluation :
5

The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.

Linda O.  |  Expérience générale 
Évaluation :
5

Everything you want in a storage facility. My only complaint is that it is not cheap. I'd be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.

David F.  |  Expérience générale 
Évaluation :
5

Na

SARA C.  |  Expérience générale 
Évaluation :
5

.

Jim Y.  |  Expérience générale 
Évaluation :
4

Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.

Tyler T.  |  Expérience générale 
Évaluation :
4

My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.

JUNE A.  |  Expérience générale 
Évaluation :
5

My beginning experience with my move using a Ubox was not the best. Don't have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.

laura p.  |  Expérience générale 
Évaluation :
5

It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.

TIMOTHY J. K.  |  Expérience générale 
Évaluation :
1

Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.

Eric S.  |  Expérience générale 
Évaluation :
5

all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.

CATHERINE B.  |  Expérience générale 
Évaluation :
5

nice job particularly like the recycle area. better than just trashing things

john k.  |  Expérience générale 
Évaluation :
5

..

Deng A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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