Évaluations des clients U-Haul Moving & Storage of Plymouth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plymouth

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Alan J. le

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Le client n'a pas laissé de commentaire.

Raymond L. le

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All employees have good attitudes

Kelly R. le

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The truck roof leaked all over our things, and when I checked the truck back in, the employee said he couldn’t do anything about the damage.

Daryl F. le

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they did not have the car hauler....and they didn't tell me until 36 hrs., Sat. night, before that it would be at another location. Because this would have caused me to cancel move, they did allow me to pick the Sunday eve. But the remote location for the car hauler didn't have the hauler, even thought they confirmed 2 hrs. earlier. They sent me to an even further location. While they had the hauler, they discovered the truck had faulty electrical and hauler had not lights, etc. They did manage to fix it just as they closed. So all finally worked out. Although hauler's ratchets were rusty and mangled my fingers several times, as I needed a hammer and punch to get it to work. An finally, the truck leaked considerable water onto my furniture, staining cherry bookcase and teak bed set. So not a happy mover.

Suzanne S. le

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Very helpful

Richard Q. le

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A very good experience, and a great price!!

Steven W. le

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Le client n'a pas laissé de commentaire.

Robert E. le

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Fredrick did a super job helping me!

Todd B. le

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You need to update your credit card reader at this site.

Brian L. le

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Le client n'a pas laissé de commentaire.

Leif H. le

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Fred was very patient, informative, and professional in explaining what we need to know. Very impressed!

Chris C. le

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Le client n'a pas laissé de commentaire.

Janice W. le

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the man that checked us in was very knowledgeable and covered all the things we needed to do to complete the rental procedure would rent there again thanks

Diane S. le

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Everything went well with check in and drop off. The person at check in was very knowledgeable and explained everything in detail.

marta j. le

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Employees were very helpful and friendly! Facility was clean and secure.

Diane C. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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A+

John R. le

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Very quick service and so I didn’t go inside at all

Catrina M. le

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Make it easier to open a corporate account or tell one of the desk staff how to do it! They are really nice but neither f them could help

Marcella N. le

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Le client n'a pas laissé de commentaire.

William K. le

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The only complaints I have is that the tongue Jack needed lubrication and was very difficult to crank once it was under load and the ratchets for the front tire hold down straps were a little rusty and needed lubrication. Everything else went very smooth and check in upon return was so quick.

William N. le

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Nothing

Kevin M. le

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Le client n'a pas laissé de commentaire.

Daryl H. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

Nathan V. le

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Wow outstanding

Kevin H. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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Le client n'a pas laissé de commentaire.

Jackie J. le

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Le client n'a pas laissé de commentaire.

Lisa G. le

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I reserved a truck at Rockford location a month in advance. I was notified a couple days before that I would need to drive to Elk River to pick up my truck. I lived in Rockford. UNACCEPTABLE!! after discussing that I was not going to drive to Elk River, I was offered a truck at the Plymouth location. They were wonderful!!! Not pleased with the online reservation experience but kudos to the staff at Plymouth for accommodating us and making it a good experience in the end!!!

mark s. le

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Excellent management, team and customer service!!!

Ann O. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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was well taken care of!

Arthur I. le

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Le client n'a pas laissé de commentaire.

Richard T. le

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Nothing I can think of. It was a first rate experience start to finish.. prompt and courteous service, equipment ready and assistance given hooking it up. Fine job.

GRETCHEN W. le

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Le client n'a pas laissé de commentaire.

Jan K. le

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Service was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.

Martha L. le

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Le client n'a pas laissé de commentaire.

Erick R. le

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So far I can say that everything is fine maybe to add more trucks.

Martha K. le

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Love the online check in/ check out! So convenient.

Julie H. le

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No comments on what to improve, but want to give major kudos to Fred for being wonderful to work with!!!

Jane M. le

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It took minutes to checkout. It was awesome.

Jill W. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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Someone came to my vehicle as soon as I arrived and unhooked trailer. I was on my way in less than 5 minutes.

Chi N. le

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Very nice facility that was easily accessible at all hours. The staff was very friendly and helpful. They also have a great sense of humor.

nancy v. le

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Le client n'a pas laissé de commentaire.

Jacqueline C. le

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Le client n'a pas laissé de commentaire.

Jeff K. le

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Le client n'a pas laissé de commentaire.

Saado A. le

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The manager was knowledgeable and friendly. He answered my questions and got the equipment ready on time.

Ryan G. le

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I had a 6x12 non ramp trailer and I had a very hard time taking it off the truck and putting it back on since the trailer was not equipped with a jack. Smaller trailers would be no problem but this trailer was way to heavy to not have a jack to be able to lift the tongue.

Michael B. le

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Le client n'a pas laissé de commentaire.

Bob M. le

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Le client n'a pas laissé de commentaire.

Bridget S. le

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Le client n'a pas laissé de commentaire.

tami s. le

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Customer service person as we left with truck was very helpful. I would suggest to customers ahead of time to have a lock available or have them at your facility to purchase. We used a straight pin type that was was easier then a numeric padlock

Michael S. le

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Le client n'a pas laissé de commentaire.

Stephen Y. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Dwayne V. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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I arrived for a 2:00 appointment at 1:50. My car wasn't pulled into the garage until 3:40. Your reservation system is a joke.

Jeffrey L. le

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I wish someone would have told me the truck did not have cruise control, I would have rented a different truck.

Paul E. le

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Le client n'a pas laissé de commentaire.

Cameron H. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Nada, A+

Jeffrey K. le

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Le client n'a pas laissé de commentaire.

Damon W. le

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This location was fine but the overall experience was awful. They confirmed my original drop off and pick up locations but then sent a second email changing BOTH my pick up AND drop off locations to something COMPLETELY different than what I selected online. The pickup location was in completely the wrongdirection, adding time both directions and mialage to my personal vehicle both directions. They gave me additional miles to make up for the additional distance from the original pickup location but nothing else for any of the inconvenience, extra time, or personal mileage.

Bill J. le

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Agent who signed me in spent way too much time bull shitting with two guys presumably renting a truck. The agent next to him was working diligently, and this guy was having a stupid, useless conversation while 3 people were waiting in line ! Even the guy in front of me in line turned around and asked me if this guy was for real. The other agent should have said something to his peer about customers waiting ! Total lack of respect for paying customers who want to get their move done. Bill

Michael S. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Martha C. le

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Le client n'a pas laissé de commentaire.

Gregg S. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Have used this location numerous times and always efficient and easy to use.

Kathy M. le

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Everyone was remarkably helpful and easy To deal with

Shane M. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

kevin l. le

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Le client n'a pas laissé de commentaire.

Utshudi U. le

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Your customer service line is state of the art horrible. Worst than those in third ward countries. I wish I make money and I will run you out of business. I never knew that your customer service was this horrible after you guys messed up my reservation and I’m charged fees I shouldn’t be charged due to your mistake, clearly

Erik H. le

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The truck kept acting like it was going to die any minute. It kept lurching and coughing. Going downhill was fine, but uphill it was acting like it was missing. When I got to the drop-off location, the intake person said was testing the truck and said that it sucked. That truck should have never been rented out. I will not recommend UHaul again. The personnel at the location were very nice and helpful, though.

Richard H. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Not a fan of one aspect of the website. I select the website for Plymouth and once I look at the trucks it changes to St. Louis Park location. Happen before so I look to make sure I am still looking at inventory at Plymouth.

Bonnie H. le

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Way too long of a wait to pick up vehicle even though I “checked in” before I arrived. What is the sense of doing this if you still need to stand in line for almost 20 minutes? Like other places there should be a designated line for those who do this. Waited almost 20 minutes again when returning the vehicle. Why wouldn’t you have one person dedicated to receiving vehicles so they could be processed faster? I sat and watched people running around doing everything thing but helping us (more than myself).

Chris H. le

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Le client n'a pas laissé de commentaire.

Kimberly N. le

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Le client n'a pas laissé de commentaire.

Tania C. le

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The customer service Rep who assisted with my move was rude and inconsiderate

Tony B. le

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Le client n'a pas laissé de commentaire.

Bobbi A. le

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I found out, once I got there, that I couldn’t drop the trailer at another location without spending nearly $500. So, I had to drive it all the way back, which defeated the whole purpose of going with Uhaul over a rental place. The manager/owner was flippant and rude, stating it was my only option. So, I paid for two days extra and made a huge wasted trip.

Peter A. le

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Le client n'a pas laissé de commentaire.

Rickey V. le

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No need to, great experience.

Michael M. le

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Le client n'a pas laissé de commentaire.

Katie K. le

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I did not like the rat poison in the unit.

Mark V. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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The staff was friendly and knowledgeable.

Ed C. le

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While the facility in Plymouth was nice it was an inconvenient location for me and the time the rental was available was inconvenient too. This was the third location UHaul gave me and changed the time I wanted the rental (Noon) to late afternoon. When I called the customer service people I thought they did not care that their constant changing of location and time was not very customer focused. There was a reason I wanted a certain time and location and things would have been fine IF I was told up front my choices were not available. When I returned my rental it was after hours and the site given was not working properly and when I called it was a wait time of 15 - 20 minutes. Again not the best in customer service. When I finally got the site to work properly I gave up because I was wasting my time and unlike others my time is too precious to waste on items like this because the customer service is not there.

Tyrone B. le

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Also had stellar service at the U-Haul on Lakeland in Crystal, MN , shout out to those guys. They were great!

Amir R. le

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Matt did an awesome job of helping me out. I was in a jam due to my reservation being changed multiple times at a different location and Matt went above and beyond to make it right with outstanding customer service. I would highly recommend this location to anyone. P.S. Matt is also a great salesman and sold me on a storage unit when I was originally planning on going to a competitor. Thanks playa! -Amir

DORIS C. le

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Nothing... everything was fine.

Karthikeyan G. le

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Le client n'a pas laissé de commentaire.

Loren W. le

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One of 4 tires leaked. I had to stop a couple times for air. Otherwise all was good.

Corinne S. le

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Great job. Very professional.

Jamlia W. le

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Le client n'a pas laissé de commentaire.

Fran H. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Very professional

Stacy L. le

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Best location for service in the Twin Cities!!

Gradia R. le

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Uhaul definitely need newer trucks.

Brigit S. le

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8am pickup and we got there at 745. we didnt get the keys to the van until 830 and was told there was a reservation for it at 12:30pm. my 4 hour rental was 3.5 hours. I would recommend flex time or dont schedule pickups shortly after they are due back to allow for the time you wait in line. i'm not pleased.

Lance B. le

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Le client n'a pas laissé de commentaire.

Rachel L. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Chase R. le

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Le client n'a pas laissé de commentaire.

Paul F. le

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Le client n'a pas laissé de commentaire.

Beth H. le

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Drop-off was SO fast and easy. As a first-time customer, they really made the process incredibly smooth.

justin f. le

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The Plymouth MN location was great!!!

dan c. le

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Handle the customer flow at the counter a little better

Sherri I. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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They were ready for me and it was a great experience.

Timothy I. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Friendly staff. Hardworking and helpful

Marc C. le

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The people working here were a complete pleasure from the second I pulled in until I left.

Stephen M. le

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The staff were hopping, and did a great job of working hard and getting to us as fast as possible. They were knowledgeable and friendly.

Marcus S. le

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Le client n'a pas laissé de commentaire.

Jeff U. le

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Very helpful and informed workers. This truck’s brakes were squeaky, otherwise all good.

Timothy F. le

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Experience was good. I just did not realize how important 'reserving' a truck would be for the size that is needed. We got the job done and luckily the weather was on our side.

Mary E. le

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No suggestions; amazing service in all aspects

joshua p. le

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Car dollie was not hooked up correctly and the wratchets were hard to use because of rust and I got over charged. There are no uhauls in MN. All my reservatioms kept getting canceled when i was trying to find a truck! I'm going to budget from now on there are just too many issues with uhaul and the way they run there place

dennis l. le

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Truck not clean-- had fish crackers on the seat and floor. Nice truck. Used air conditioning for short time, nice. We should never have rented truck in rush hour traffic. It took us extra time driving North on 169 and eas t on 694, cost us extra dollars. Cost too much for short duration. Hourly rates too high.

Mark H. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Thank you for the great service and truck!

Jeff K. le

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Le client n'a pas laissé de commentaire.

Corey L. le

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Le client n'a pas laissé de commentaire.

Jay A. le

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Le client n'a pas laissé de commentaire.

Betty T. le

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Le client n'a pas laissé de commentaire.

William W. le

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All good. Speedy service. Give them a raise!

John A. le

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Nothing. All good!

Jerome K. le

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Keep up the good work

DALE E. le

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ALWAYS HAPPY WITH COMPANY

Chi N. le

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Very helpful and friendly staff. The storage units are clean and seems very safe and secure.

Andrea H. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Le client n'a pas laissé de commentaire.

Gerald T. le

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Le client n'a pas laissé de commentaire.

Paul E. le

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I talked to a total of 4 people during the pickup & drop off. Each one of them was very friendly. Great Team!!

Dean G. le

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Efficient and friendly staff. Very easy to pick up and drop off

David W. le

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Trailer tongue jack needed to be lubricated.

Patricia A. le

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Le client n'a pas laissé de commentaire.

kurt s. le

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Good experience

Steven F. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Chris N. le

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Chris was awesome too!

Lorie H. le

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Le client n'a pas laissé de commentaire.

Lauren S. le

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Le client n'a pas laissé de commentaire.

Erin P. le

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Prices are too high.

David H. le

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There was some left over "garbage" behind the seats in the 15 footer as we tried to set up for our long trip crossing two states.

John C. le

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Le client n'a pas laissé de commentaire.

Alec D. le

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Overall the location was fine. My only gripe is that youre a trailer rental place and its 2019 offer the newer light plugin adapters to be included with trailer rental already. Quit gouging people for the extra $14 to buy the adapter because yours are out of date

john r. le

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Too controlling - without prior notice - Proof of DL (photo front and back specs on tow vehicle make, model, license number(photo)- not telling these requirements before rental time. - You are there with HELPERS WAITING and REFUSED RENTAL- -is just NOT an acceptable business model . If you want people to use your service you MUST TELL THEM IN ADVANCE of possible problems being "Approved". ABSOLUTELY ASTONISHED AT REFUSAL OF RENTAL AT POINT OF SERVICE- WITHOUT PRIOR DISCLOSURE OF QUALIFYING REQUIREMENTS

Annette R. le

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Le client n'a pas laissé de commentaire.

Judy H. le

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Not much to say, except it was fast and easy, literally just minutes. thanks.

Rachelle D. le

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Le client n'a pas laissé de commentaire.

abubac j. le

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Le client n'a pas laissé de commentaire.

Sonya L. le

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Le client n'a pas laissé de commentaire.

antohny w. le

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Told the person who helped me the tires we unsafe and in horrible condition. Within 6 miles of leaving after i just picked up the trailer. It blew a tire . Tried calling back to the store no luck . Got transferred. Finally after a hour of trying i reached the store and they couldn't help . Roadside assistance company pomps tire was great . Rest of the experience sucked 3 hours for roadside only 6 miles away from the store .

ray b. le

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Same guy helped me pick up and drop off. Excellent service

Dave L. le

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Awesome service from the whole staff. All very helpful and always there for any question you may have. Very IMPRESSED!!!

Mark C. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

Susannah M. le

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Thanks U-Haul for securing my things,I do appreciate. Everything was well intact

Sarah T. le

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DURING BUSY TIMES MORE PEOPLE TO HELP AT DESK WOULD BE GREAT OTHER WISE NOTHING BAD TO SAY

Kim B. le

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Exceptional and friendly service

Arcenia M. le

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I thought I had seen on the website a later time but when I got to the facility, it was not accessible. You have to get very very close to the door for it to open.

GRACE W. le

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Only difficulty was with the garage doors. Worked well the first two years. This last six months I would have to push the button to open the garage door and then quickly back out.

KEN D. le

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iii

emily s. le

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Reserved the space via phone prior to going to location. Natl support service and on site rep we’re great: friendly, helpful, answered my questions, didn’t rush me, knew and utilized data system well.

Howard T. le

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Went very well.

Kathleen D. le

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Easy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.

WILLIAM D. le

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m

Randy M. le

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Pretty good.

Paul m. le

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Excellent experience. Very helpful, clean truck and storage unit, friendly employees.

Ronald G. le

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Nice units at a fair price.

KEN D. le

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The overview of the process of how to access the storage unit was informative, friendly, and professional. Extremely well done!

bonteaus s. le

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Charge me a late fee and i had move out two days before my time and i told them i even rented a truck from them telling them everything

Boris B. le

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Every one I worked with was great. They explained everything thoroughly.

donald g. le

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This may be the best u-haul & storage facility ANYWHERE! Staff goes above and beyond to be helpful and the indoor parking , ramp, and storage with numerous carts make moving and storage the best

nadine w. le

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I had a ubox so initially getting access to it was a bit of a wait. Because the place was so packed. Always busy. they put my Ubox in a spot so I can easily access it so they were accommodating

markell p. le

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The guys were great, good with detail and were professional.

TIMOTHY M. le

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OMG amazing staff. I forgot to cancel my unit after moveout; 2 days later a woman called to check in, because she noticed the lock changed while doing rounds. Humidity/mold a long term concern, tho

Julie N. le

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Fred Glunz and company were all very helpful and accommodating when I was finally able to retrieve my belongings from their storage facility 3/3/19 to join me in Arizona. They are all AWESOME!

Celeste L. le

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Informative, professional, delightful customer service getting set up with a storage unit. Orientation walk through explaining access was clear and the unit is impeccable. Keep up the great work!

BETH L. le

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AMAZING Staff and Management!!! 👍

Maamoun A. le

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Clean

PATRICIA A H. le

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Very efficient and friendly staff. Thank you! After a lengthy few days of packing and moving, it was great to have the speed and efficiency at U-HAUL to finish!

Donna D. le

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Good experience

Carole F. le

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We were impressed with the cleanliness, the staff and maintenance of the facility.

Machelle N. le

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Very friendly and helpful staff.

Fred S. le

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Very professional group. Would highly recommend to anyone in need of moving and storage assistance.

Mike S. le

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...

fair and square r. le

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The staff was so helpful and kind and the drive in feature is a huge bonus.! Thank you so very much!! Cathy Corgard Fair and Square Remodeling

MARJORIE E. le

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This is a great facility and every staff person we encountered went out of their way to make it a great experience. I would highly recommend!

Dianne A. le

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We appreciated our unit location and convenience.

ken s. le

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No complaints at all

Kristen S. le

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Thank you.

charlette w. le

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Thank you.

ashlee f. le

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Everyone was so friendly and accommodating. Moving can be such a hard time and the staff here made it easier in us.

Tammy S. le

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The gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.

Carole F. le

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We got very good service. Also liked the facility. It was clean, well lit and felt very secure.

Bob G. le

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Good staff and secure facility

Amanda A. le

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Everyone was very friendly and super helpful.

juillame d. le

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Staff was friendly and very helpful

Molly B. le

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Very clean convenient and all of the staff were helpful and courteous

Lori H. le

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I thank you and would Recommend up storage to everyone and hall trucks

Margaret V. le

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The staff was always very helpful and accommodating! Thank you!

Kreg L. le

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Nice knowagable Staff. Clean facility and grounds. Very Secure.

CATHERINE B. le

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Staff went above and beyond to be helpful and make things work out even though the place was busy and they were scrambling to keep up.

Mats R. le

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ACCESS hours would be nice if they were a bit longer, but I understand that it would compromise the security level if it was open during non-business hours.

MIKE A. le

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This is the best mini-storage experience I have ever had!

Maureen M. le

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The staff was very attentive and the facility VERY clean. Would definitely use them again when needed.

IDALIA G. le

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thank you

STEPHANIE K. le

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Great service. Will come back if I have storage needs in future

Pam B. le

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Turned out the Ubox was the perfect solution to a 2 week gap between apartment moving and a trailer for $5 more than fair!

Gail M. le

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Great facility from the manager to front line staff! I would rent there again if needed.

Gary C. le

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Allory was a great employee and I found to be nice and engaging. Unique garage access is a plus.

Bruce H. le

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Your storage facility was A+ in every way.

DeJuan D. le

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Staff was really friendly and pretty knowledgeable.

MIRIAM W. le

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Fred is a really wonderful manager! He went out of his way to be accommodating and helpful. I had a very good experience here, thank you!

At T. le

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Nice

Linda M. le

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Only had a couple issues. But was fixed right away. Great staff. Very helpful.

Sophia F. le

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Super understanding staff really amazing people.

Dale W. le

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Every person I spoke with in Plymouth was very pleasant and helpful.

rodey s. le

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Jack Taft Rd north Syracuse NY. He was Professional. Knowledgeable and pleasant.

Kayleen H. le

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The units themselves were nice & the staff was helpful but not marvelous. I would tell the staff did not like their job or dealing with customers. The supervisor Fred was great though.

KEVIN K. le

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Very pushy salesperson

Nicolle B. le

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The staff wasn't very competent. Call had to be made to rectify several situations.

PUSHPA W. le

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Happy with the storage.

ANTHONY S. le

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.

Guy m. le

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The facility in Plymouth MN was fully adequate in every way. The faculty on Packers Ave in Madison WI is understaffed—1/2 hour waiting lines and no one answers the phone; not too happy about this.

Matthew K. le

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Staff went above and beyond to answer questions and make sure the move went smoothly

adam b. le

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U haul was the only choice the price was right would choose u haul again happy with the company the only problem I had was when returning the u box they had trouble getting the receipt to print out

MONICA P. le

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This is the only Storage Location I use no matter where I am moving too!

PAT M. le

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Thank you Managment was very efficient and thorough .Took the time to show unit and cards and review service rules. Friendly and engaging. Would definitely use again.

Jamey R. le

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There is one are of improvement needed: 1) The bathrooms often went a couple days without cleaning. Bathrooms should be cleaned daily in order to prevent customer discouragement.

Diane H. le

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Wonderful

Susan D. le

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Never a problem. Very clean and employees were always very helpful. Thank you.

lisa a. le

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Great

Shannon W. le

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The new guy "Reese", Matt, Fred, two other guys and a female were super helpful at this storage unit. We had two units for almost 11 months. I loved our facility, and the friendly staff!

David J. le

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An incredibly clean facility. When I think storage facilities I imagine knicks and dents as a normal sight, but everything was so well taken care of. People were extremely nice and helpful. 10/10

Eveline R. le

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Very Friendly and helpfull staff everytime I went in for supplies or reservations.

Stephanie L. le

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Ridiculous that I brought attention to the fact that the alarm went off several times when I checked in properly. I mentioned it and no one really seemed concerned