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MATTHEW GCustomer Reviews for U-Haul Moving & Storage of Plymouth
Testimonials From Recent Customers
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Smooth sailing
ANDREW BQuick and easy process. Good and friendly service.
Andrew OService was great, very smooth process and was off in just a few minutes. Getting the small truck was great for what I needed to do: move 15 large and heavy boxes of books to a bookstore. Got them in, got to the store, unloaded, and came right back. All in about 90 minutes. Great price, too. Thanks!
ANDREW WStaff made a good recommendation to pick up truck, load and come back for car trailer. Radio didn't work.
MARY DThe radio didn't work.
MARY DStaff was professional and efficient. Truck was clean but pretty old and ran rough. Would not want to take it on any long trips. Luckily, this trip was only a 30 mile local trip.
John FThe best U-Haul place in the world.
LATANZA FNothing.
ROLF ERien
PATRICK BQuality experience and great staff. Would use again
Collin D | Expérience généraleGreat customer service at pickup and drop off. Very efficient, which I absolutely appreciate!
RODNEY ATrain a little on how to backup if possible
MARIE DWas slightly under gas not even gallon and got charged for 5 gallons
TIMOTHY MWe had a midmorning pickup time scheduled. Both young men behind the counter appeared to be very tired, lethargic almost. One didn't say anything, just looked away while the other looked as us but didn't greet us. I approached him, he was polite. We checked over our rental on our own, and all was in working order except the dash continuously said the door was open (which it wasn't). Upon return, both young men looked at us. While one was with another client outside, he did look at us and say nothing in passing. The other gentleman checked someone out, made a real hard pass not to look at us standing in line and then left the building (he did see us). After 10-15 minutes of no acknowledgment, I went outside and asked if we should leave the vehicle or wait. The young man said we could go, so we left.
TARA JI have rented a truck from this location several times. Service is always super prompt and friendly, and the trucks work great.
MICHAEL AExcellent experience!! So glad I did not go to another storage facility!! Will highly recommend U-Haul as I used them in Baraboo, WI as well as Plymouth Mn
William H | Expérience généraleLoved it it was close and the kid was super friendly I will let people know ow I had a good experience
JASON AThe person at the store said that they gave my reserved cargo van away to someone in a half an hour before I got there even though that person had not reserved it. I had to take an Uber back home then drive all the way to Plymouth 30 minutes away to rent the vehicle then when I brought it back, I had to take an Uber back home so it cost me an extra two hours plus $55 an Uber charges.
Robert MThe trucks are old and the checkout process was a lot more involved than expected.
Alex ENothing. Great Experience!
JOHN Bwas not happy with crew
HESHAM HThe price of $1/mile was ridiculously high.
ALPHONSO CIt was a very smooth transition from receiving to dropping off. Matt customer service was excellent.
CHESIREE HEasy pickup - love that the facility carries so many useful packing products too!
JOHN PStaff was great
JAMES HThe staff was friendly and helpful.
TARI KKeep the equipment smoke free if possible
ABDULSALAM MThe attendant was friendly and knowledgeable.
JOHN VThis building and staff are excellent. Building is spotless, easy to maneuver, a ton of carts to use, just great. The staff is very knowledgeable, and always happy to help. Overall a well run business and facility. Would recommend to everyone that is in need of storage or moving.
PATRICK DMore furniture dollies available 👍
ELIZABETH DExcellent customer service
RAFAEL POur experience at this location was mixed. The first visit the personnel took all the information but neglected to actually submit it. Make sure to double and triple check your reservation, luckily we rechecked on it later and a different personnel handled the submission and he expedited it. The day before the truck was to be delivered we found out there'd be no truck available. The person on the phone (not from this location but was a general transportation operator) initially wasn't willing to work with us on anything as he stated Uhaul doesn't guarantee anything, however by the end of the conversation we had a free extra day and free extra miles, we had to travel outside of our intended route in order to pick up the truck but with the extra freebies it worked out okay. I'd use Uhaul again and this location again but would plan more than a couple weeks ahead, double/triple check on the reservation and have a Plan B just in case.
patrick bBetter help loading my car. My car sustained damage as a result of the trailer.
DAVID SNothing to improve. Great experience.
KATHYLEE DEverything went great, customer service was outstanding!
Gary W | Déménagement en ligneWe only use this location as we always get excellent service.
PAMELA WGarret was very polite and easy to work with. The booking and drop off process was easy. Seamless. No complaints.
Justin DI forgot to mention to the mgr that the van I rented does not have a working horn. Otherwise it's already an easy experience.
AARON WThis team is the best they always make everything so easy for me.
DAN MThanks for your help.
Arlene W | Expérience généraleBearded gentleman who checked us in was terrific. Personable, professional, knowledgeable, and patient. The Saturday experience of picking up the vehicle was tons better than dealing with his colleague earlier in the week when I arrived to make the reservation. That experience left much to be desired.
ROMAN PFast service. Easy to find & Clean building. Clean, brand new 26' truck drove very smoothly. Was easy to find on the lot. Could not have gone smoother. Merci!
LEANNE SAll good. Easy in, easy out
JEFFREY Ca
THOMAS JI didn't realize I was going to get charged for every mile I drove when I made the reservation. Probably would have looked at other truck rental options .
KELSIE LAwesome interaction and very friendly!!
CORIE EAlways great service at this location.
PHYLLIS BReserved truck had a tail light out. We noticed after we loaded the truck. Only solution was to switch trucks. Added an extra four and a lot of extra effort. When' asked why they rented a truck with a tail light out. They said it was my responsibility to check everything out. Not theirs! Never again.
John KGreat service, easy return, great van. Would definitely rent a cargo van from here again.
SUSANNE ZThe cleaning lady Lawana (spelling?) was awesome and made vacating the unit a breeze!
Elizabeth S | Expérience généraleVery well run and I am very happy ☺️
Isaac PI have not been in a U haul store in a while. I was really impressed with the range of products and services and the knowledgable staff. Plus the place was hopping with customers. It looks like whatever you are doing is working.
KENDALL PThis facility is very clean, secure, and well lighted. As a single woman, I never felt uncomfortable visiting the facility alone. The indoor loading dock with different unload heights is much more convenient than other storage facilities I have used. And something as simple as access to free carts makes a huge difference in the experience of moving in or out.
KATHLEEN K | Expérience généraleGood customer service and availability.!
Kevin O | Expérience généraleWe were told on the phone that we'd get one unit on the main floor and we got two units on the second floor, and it's a maze to get to. Our movers, who were familiar with the facility, stated it took them 2-3 hours longer (which cost us extra money) only due to the location. I honestly would have paid more, and driven farther to just have an outdoor unit that I could have pulled up to. The layout makes no practical sense for anyone that is storing a lot. Perhaps it would be good for something small like for a dorm room.
Dganit E | Premières impressionsThanks guys for making my transition eazy
lonnie W | Premières impressionsAll was great Thank you
Kelly J | Expérience généraleThe personnel are friendly and helpful. Need at least one more employee to be above or excellent.
Jose M | Premières impressionsFred and his team are always a pleasure to work with. I'm going to be sure to use the Plymouth location in the future.
Madeline C | Expérience généraleAlways clean and even offer flat beds for us to use.
Latanya F | Expérience généraleGreat service and great facility!
KAREN K | Expérience généralePurchased all our packing materials from you and received great advice.
Sheila G | Expérience généraleWould like to see staff earlier like 8am. But have tried to pick up truck on app and that was very difficult and time consuming.
SHERYL E | Premières impressionsBest storage facility I’ve seen in the Twin cities
Thomas C | Premières impressionsStaff was always friendly and helpful. Everything was always clean. It was convenient to have the flatbeds and there are plenty to use. I really loved the reuse area to put items that I no longer wanted or needed. I even picked up a couple of chairs from the area.
diane T | Expérience généraleThe staff there are always friendly and able to answer any and all questions I had. Great bunch of people.
judith w | Expérience généraleThe storage had a lot of dust in there
Delories M | Expérience généraleJake was very helpful and a real asset to your company…
robert s | Premières impressionsCounter person showed no enthusiasm. Pretty sad as the person we rented the truck from was awesome!
Joe W | Premières impressionsThe workers are very helpful and some of them go above and beyond.
Latanya F | Premières impressionsFred and team were a joy to work with. I took over ownership of this unit when we change partners at the company I work at. They made the transition over to me easy and stress free. They were helpful with all of the questions I asked.
david b | Expérience généraleEasiest storage rental experience ever!
Greg S | Expérience généralethe staff are very friendly and make everything super easy and convenient.
peter s | Premières impressionsSimple easy and clean all the different card swipe stuff to disarm the unit is a little confusing but other than that I’m happy
Sarah J | Premières impressionsWe appreciated your courtesy & care of the facility. It was a great experience & we would not hesitate to use you again.
Rosemary D | Expérience généraleWell run facility...
Thomas S | Expérience généraleIt was an amazing experience actually everyone I came in contact with was knowledgeable, friendly, and professional! Your rates were very reasonable. Could not be more happy with your services! Thank you for making my move smooth.
bernadene s | Expérience généraleQuick and easy process straight through
Eric R | Déménagement en ligneExcellent!!!
Ora L | Premières impressionsSuch a great place to keep our things, I always had available carts and a loading stall.
Becky P | Expérience généraleUHaul storage has excellent service, convenient hours, and a well-maintained facility. I recently used this facility for 3 years, and I must say their service was top-notch. The staff is friendly, efficient, and accommodating, making the process of renting a storage unit a breeze. The facility itself was well lit and meticulously maintained, giving me a sense of security, knowing that my belongings were in good hands. Just an FYI, when I retrieved my belongings from the storage unit, I had discovered that I had unwittingly brought home some unwanted guests - mice. Because the units are not sealed tightly, using garage door like access, mice can get in. I should've put my belongings in the garage when I get home, and opened them one by one there. Overall, the U-Haul storage facility excelled in many ways.
Tracy U | Expérience généraleI had 2 storages through uhaul, 1 for 3 years and 1 for 2 years. Never had a problem.
Nicole R | Expérience généraleThe team at the Plymouth uhual center are first rate and I would recommend them with out reservations!!!!
Nathan V | Expérience généraleLe service à la clientèle était génial. The service rep explained everything clearly and thoroughly.
Dana H | Premières impressionsThe only complaint I have is I had over half a tank of gas left in the truck and was told to have it at 1/4 full when returned. They said I couldn't get a refund of the excess gas I put in. With the price of gas at this time I think a refund would have been nice.
JEAN D | Premières impressionsPerfect storage. Easy access with carts and everything necessary to make moving stuff easy. The staff were always helpful and friendly.
Lisa S | Expérience généraleSuper friendly, clean facility.well run
phillip j | Premières impressionsAll is excellent. Just the wait time to talk to an actual person when calling in took a long time. Other than that, it was a great experience.
Virginia A | Expérience généraleAmazingly friendly and knowledgeable staff - thank you!!
Pamela H | Premières impressionsGreat facility, great staff, great layout, super clean, well-lit - super easy to use! I love this climate controlled facility!
Wayne L | Expérience généraleGreat service thanks guys
Janice Y | Expérience généraleThe dude with the beard, long finger nails, and who stares at you (at the counter Monday 2/5/2024) is very unnerving. However, he did arrange lockers to satisfy my needs since the single size I needed was not available. So, I got storage that will work, just a weird experience and slow to get there.
Thomas B | Premières impressionsI am moving to Chicago, which is why I closed my account.
Joseph S | Expérience généraleGobble Gobble
william b | Expérience généraleLoved it
donielle h | Expérience généraleExcellent location. Extremely professional yet friendly employees. The entire facility was always very clean as well.
John F | Expérience généraleThis storage facility was always well maintained and very clean. There were always carts available for easy move-in and move-out. The staff was always friendly and made my visits there very easy. I would highly recommend this to anybody needing storage.
Shane K | Expérience généraleGreat storage facility. Cheap, convenient, and well maintained and managed. Kind and helpful staff. Would recommend to anyone who wants a safe place to store their belongings.
Whitney L | Expérience généraleThose guys are awesome
James S | Expérience généraleFriendly staff. Great personalities and good advice given.
Kuan T | Expérience généraleWas able to downsize storage units as I visited this location for at least 16 weeks - would arrive via Metro Mobility, get at least one box to bring back to the assisted living unit, and could wait in their lounge ( watching TV ) while waiting for my Metro Mobility return ride. Hope to get staff BBQ Chicken Wings the day before Thanksgiving . . .
Peter B | Expérience généraleThe bathrooms by the storage units was always dirty. The access hours could work for most extended through midnight instead of 10am and opened as early as 4am.
Dorothy N | Expérience généraleThe staff is very knowledgeable and friendly. Easy to communicate what my plans were. I was impressed with everyone that helped.. Thank you again for an effortless move for me.. God Bless Brad Carlson.
Brad C | Expérience générale