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Crystal J. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Plymouth
Testimonials From Recent Customers
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Location is great. Website reservations are annoying. Declining 4 different services when I'm expecting to confirm my reservation is a pain. Especially when the decline button is the least emphasized button on the page
ALAN T.Trailer bed had dried mud from last user.
Steven M.Incredibly slow to pick up the trailer. I did the online check in and I still stood in line for over 30 minutes at pick up. Process for pick ups was poor. For at least 10 minutes there was no one even at the counters.
Ervin F.I very happy with uhaul. But I'm not happy with over all experience. I booked Elevated Movers through uhaul website. I scheduled it on Memorial Day. I even went as far as to call them a week and half prior to make sure they were indeed open that day and they assured they were open and I was on the schedule. I received a call at 8:15am on Memorial Day saying they weren't able to move me do to staff issues. I asked if they could do it the following day and the representative said no we are booked. As I was asking a question the representative hung up the phone on me. I would not recommend this company and quite frankly if I was in uhaul position wouldn't want to be affiliated with a company like this.
Benjamin O.I cancel my trip because I did not like the way the trailer behaving when it woke up to my car trip so I take the Lord off back and return the trailer as early as I can the only problem is I heard that I cannot get a refund if I return it early because I rent it for a few days but it does not work because I did not make my trip when I return it the guy outside said it because of the break but it wasn't comfortable for me every time I move off to here that's not comfortable to drive how long journey
Donovan W.I'm so glad I used Uhaul. So easy and it was something I could afford. Movers are way too expensive. I will use uhaul again!!
Margaret R.Install looks great. But I had an appointment but the person ahead of me was still being worked on. So mine had to wait a bit. It still was done promptly, just about 30 minutes later than expected. Merci.
Nicholas R.Great and timely hitch install! Very happy
James K.Staff could be friendlier.
Penny R. | Expérience généraleToo upset to care about the drop-off location for the trailer we had, when we were supposed to have a truck twice the size for moving.
Todd W.Great Service!!!!!
Ron K.Overall it was a very professional and comfortable experience ! Thank you Mark T.
Mark T.The self check in app didn't work as promised but the clerk was very accommodating at checking me in.
Kathleen R.Very poor customer care….the guy Garrett who checked me was a robot….he ask if everything was alright and when I said no the fuel gauge was messed up he just acted like a robot starring straight at me . And kept reciting the check in list and not listening to me…cared not a bit . The problem was that the gauge read I had used over and eight of tank to go 26 miles and cost 15 to refuel…the gauge showed half between quarter and half tank……when I got to the station to refill it it showed half tank…..when I put gas in slowly the gauge jumped and the gauge showed a eight more…..but it's not that but how this person Garret handled the situation….starring at me as if what said meant nothing not acknowledging this conversion in polite way just responding like it's not my prioblem way…robot his face was stone cold eyes not even trying to help…..very poor customer service……I have used this place before actually several times but that ws the last time……you need to tell these kids they choose this line of work…we can choose another company because of their actions or should I say robotic responses to real problems
Patrick L.The process to rent was very easy and the staff was helpful in answering any questions. The facility was clean and secure and there were always carts available if needed to help move things around.
Shane K. | Expérience généralegreat experience, thank you
sekkou O.GREAT CUSTOMER SERVICE
Andrew B.serve coffee and donuts in the morning
TOM Z.Plenty of space to pull in and drop off the auto transport trailer. An employee came out to assist in the detachment process and got me on my way quickly.
Jeffrey P.The mobile check in didn't work for me. Had me enter ID again and then said phone number already in use? Had to go inside to check in.
Larry S.Quick friendly service.
Matt J.This comment isn't related to the location but the overall experience. I brought the truck back nearly 24 hours earlier than scheduled. That should at least get me $25 off since it gives you the opportunity to rent again. The person checking me in said thanks for bringing it early but there was no discount.
Michael P.Kent is the best. He took care of me and had me in and out in no time with a trailer rental and storage. He was great from a customer experience perspective. You need to promote that guy. The entire operation is run top notch!!
Brian O.Fix your online return method. I could not return my rental without calling customer care and have them take care of it. In today's day and age it shouldn't be a challenge to accomplish this.
chuck G.I picked up a car hauler which was in poor shape and shouldn't be in service as the ratchets for the tire straps were rusted and I had to spray WD 40 on them to get them to work and the braking on the trailer I don't believe was working ...when I turned it back in after having it two days I advised the manager of the issues and he just blew it off ...I won't be renting from them again !!!! ):
Keith M.Excellent service; easy checkout and checkin.
Dolores B.The trailer electrical cords left blinker was not working, but they specified that they would fix it.
NATHAN ALTON H.This place is huge! Staff was great. Drop off was easy.
Todd E.Fast, efficient, and friendly.
STUART G.The young lady who helped me is amazing. She was working so hard. I had a number of issues like being assigned lockers that were not available, a dirty locker, and the size I reserved not being available. She was so attentive and friendly.
Laura V. | Premières impressionsThis drop off location was outstanding. Friendly greeting and extremely helpful employees.
John G.The people at the Plymouth, MN U Haul are excellent. We have used them on several occasions and they continue to do a great job.
TOM H.Merci!
dave S.S.O.
Daniel Enrique P.Extremely efficient and helpful customer service
LINDSAY P.Every thing was ready to go when I got there. Staff was very polite and helpful. Outstanding location I'll rent from them again Soon.
Janice S.Very convenient and easy drop off
Matt M.Price was great. Customer service over the phone and in person was incredibly lacking
Angela S.Fast and good service when dropping off!
John S.Everyone was very helpful and thanks for the free month of storage from renting a truck with you.
brad h. | Expérience généraleGreat customer service!
Jake M.Aucun
Shantel S.Ny y
Brenda M.Great customer care , New vans , very efficient
CHARLES M.U-Haul storage unit in Plymouth I felt was of the upmost excellence in location, any ease of loading and unloading… And the personnel was always friendly and accommodating. I had lost my key at one point, and they were very helpful to make sure that I had access and to shut down access to my unit, when I thought someone else had my key. The storage unit was always nice and warm with rollers ready to go for all my stuff in a facility that I could bring my car into that was inside and heated away from any weather. Best place to store my stuff!!!!
Prism L. | Expérience généraleexcellent
David T.While picking up the Uhaul, I was never informed of the precheck email/ text that I would be receiving before leaving with the truck. Make sure during pick up you remind individuals of the precheck list that they will receive.. In my truck I never received the dolly during my precheck. To note: Everything worked out in the end.
Brad C.The experience is pretty seamless for me. And fir the handful of times that I have rented a UHaul over the past three years, they have always made it easy.
Doug R.For one , the trucks need a wheel alignment , it felt like I was driving all over the place. Secondly, I've had to move a lot today and I request originally more than one dolly and other equipment . I had to wait an extra 30 min to get help and was not able to use self check out as I would have liked. I saw a worker going in and before I had the chance to even ask a question as a customer , he would talk over me and not allow me to speak which I found to be very rude . Regardless of the hectic late morning and my equipment not being stocked up as i requested , I got the job I needed done.
Simon M.Nothing at this time.
Selene W.It was great. Require trucks be returned on full so I don't need to fill up at the start.
Todd M.They are very friendly help a lot the facilities clean
SHADIYA A. | Expérience généraleI haven't recover my deposit back yet but other than that it was good
david S.Overall experience stinks. Gotta put all info into webpage , then gotta put it all in the app AGAIN when picking up vehicle. Ridiculous. Total waste of time. App sucks.
Kevin W.Nothing I can think of
brad H.Truck shook terribly when I drove 55-60 mph and above. Otherwise an excellent experience.
Dennis A.the pick up was excellent... the drop off had some challenges with the worker who was accepting the truck back in... no manager on site to solve this problem
Wayne V.Great service!
Deanna L.The customer service from the person who helped me was fantastic
Amy J.We stored my moms things there when she died and you were more than helpful and we appreciated that Thank You
Linda H. | Expérience généraleThe facility was spotless, very well maintained and feels very secure; staff got me checked in really quickly and were very helpful
richard g. | Premières impressionsNice to do business with. Could add another special service for pick up truck to move and deliver only stuff to various locations.
Catherine A. | Premières impressionsExcellent
JUDY B. | Expérience généraleThis location helped our move go so smoothly! So clean & the courtesy of the carts was amazing!
Miranda F. | Online Move InFred and staff were excellent, friendly and helpful. The building was well kept. We have rented other Uhaul storage units at other locations. This by far was the best.
PETER N. | Expérience généraleSuper helpful and friendly!
Charles U. | Premières impressionsStaff was friendly and everything went smooth. This facility even give me a free new lock with the storage.
Mai V. | Online Move InI could not figure out how to stop the alarm on the lock of the door tried swiping the card 3 times and still would go off, cancelled my storeage
sarah r. | Expérience généraleAndre & Fred were very helpful and friendly.
Robin D. | Premières impressionsThey were really helpful! And did explained everything how it works!
Shaylyn T. | Premières impressionsVery professional.
George A. | Expérience généraleAdvise U-Haul upgrade to U-Haul trucks because my battery had died in the truck
madison s. | Premières impressionsGarret was so great & helpful. Then his work partner put up its these 2 old ladies not figuring out how to get the plastic tie off the lock. He WAS SO PATIENT, KIND & LITERALLY CAME RUNNING TO HELP US. We wouldn't have blamed either one of them for being a little irritated with us but they were so so great! Thanks guys!!
Jacqueline C. | Premières impressionsStaff was super helpful. Very nice. Storage facility was perfectly clean and they had lots of carts to help move things.
Lance S. | Premières impressionsThe hours could be a little bit later, otherwise its a great atmosphere, everyone was more than helpful and very friendly and approachable. I had zero issues and no complaints on my end.
stefanie s. | Premières impressionsVery convenient, well designed storage facility. Good service and good prices.
guy k. | Premières impressionsWas unloading late around 9:15pm and at 10:10 the doors to the storage locked and wasn't informed when got the unit that the place locked down automatically! But there was a sign on wall that said 24 hour access! Guess that sign need to be taken down! Had to wait till the next day to finish! Someone needs to explain that they automatically lock the doors at 10:00pm.
Mitchell P. | Premières impressionsGrade Job
vladimir o. | Premières impressionsThe staff were all awesome! They were helpful, polite, friendly and efficient. I was so impressed with all of them. I haven't been impressed with other locations however, just this one I found to be special.
Melanie H. | Premières impressionsOutstanding in every respect
Matthew T. | Expérience généraleThe staff was really friendly and helpful. I will recommend this facility to friends and family.
Doug K. | Expérience généraleVery friendly staff and helpful
Veronica S. | Expérience généraleOn a scale of 1-10 Fred is a 15!!! His enthusiasm for work, knowledge of his business, and professional yet personal handling of customers make him head and shoulders above the rest ! Simply will not find that kind of talent anywhere else you go. Hope his passion becomes contagious for the rest of his team but if you happen to get ahold of Fred when you call or visit you will appreciate what a gift he is in this world!!! Certain Fred will get even more responsible opportunities with U-Haul or a company of his choosing in the future given his talent, motivation , and all around pleasant disposition but i will always be greatful for the interaction and his abilities to make my move a lot better just because he worked hard and cared about the customer!!!!!
joe d. | Expérience généraleVery helpful and knowledgeable staff.
Veronica S. | Expérience généraleStaffs can be more friendlier…….
lamin j. | Expérience généraleFred is awesome and very helpful.
mike v. | Expérience généraleThis is the best U-Haul experience I've had. No pain, no frustration.
David M. | Expérience généraleCustomer service explained everything to me in detail. My agent physically walked me through the process showing me my unit, the key card check in and made sure the lock for the door was good. Best experience, I highly recommend this store.
Mary Jo P. | Premières impressionsWhen I got to the facility in St. Louis Park they got me all set up and then give me a tour of not only my storage unit but how to work the door and the locking system and also showed me where the bathrooms were an extra things that people were getting rid of it was very nice
Prism L. | Premières impressionsThere wasn’t a trash can to use!
Derrin T. | Expérience généraleWell please
bobby m. | Expérience généraleThe staff person who helped me was exceptional! So kind and patient and very knowledgeable. He is a great representative and the best customer service I have received in a very long time.
Linda p. | Premières impressionsThe young man,was very helpful 🙏🏾😍
Valarie J. | Premières impressionsKeep up the great work.
SAM B. | Expérience généraleThis site is well maintained and operated! We finally figured out the disarm and door access with the card. The rest was easy. Love the carts to use!!
Jennifer B. | Expérience généraleBeyond excellent.
Abdulhameed B. | Premières impressionsWe encountered many issues: 1. They charged us for a lock even though I read that it was supposed to be free. There was already a free lock in the unit when we opened it, and they couldn't figure out how to give me a refund on the lock for about an hour while we unloaded. It was a time drain and a headache. 2. There is a large container of rat poison in the storage unit with drippy liquid on top of it - GROSS and unsafe! And there is bird droppings outside our unit on the floor (so birds can poop into our unit from the open ceiling) 3. But the worse part is that it was not explained that this is an ABOVE GROUND UNIT and can only be reached with portable stairs - super difficult and inconvenient!!! We struggled to get our heavy furniture into the unit, and we regret getting this unit to begin with. Bad experience, and we will be looking for a different facility.
Kelly B. | Premières impressionsI had 4 storage units for 6 months and I could not have had a better experience!!! The load dock area is great and easy to access, the building is kept very clean and the units were easy to get to even on the 2nd floor. On top of it all the staff are great and super friendly! I would definitely recommend anyone thinking about storing their items at a facility consider this one!
Brent L. | Expérience généraleI will recommend this U-Haul to anyone and everyone I know who needs storage or trucking needs 🤘
Joseph R. | Expérience généraleMany of the employees were very friendly and knowledgeable, I encountered one who was rude otherwise everyone else was pleasant. This is the third time I have used your facilities for renting a truck, first time for storage.
Rebecca B. | Expérience généraleI have used U-Haul for a number of things from packing to storage to moving. I have always had a pleasant experience. The staff is more than helpful and will answer any of my many many questions.
Jennifer B. | Premières impressionsGreat service
JACKIE S. | Premières impressionsI can't evaluate it I haven't gotten the paperwork, it's sometimes very difficult to get through on the phone at times. The place is very clean, staff was friendly but I don't understand how they can rent out anything without a printer?
Dawn L. | Premières impressionsThere was some miscommunication as far as rental dates & when charges began etc. However, it has been corrected.
Renee C. | Premières impressionsFriendly service and helpful staff. The best storage facility in the Twins Cities area.
Pedro A. | Premières impressionsI'll give it a five star rating. Have used it 3-4 four times, each time for 3-8 months.
tom b. | Premières impressionsWe had a very long and hard day of moving but U-Haul Moving and Storage were so helpful and accommodating. They were wonderful to work with!
Katie T. | Premières impressionsI found it difficult to back into the facility...but it wasn't my vehicle which added to my frustration.
Kim R. | Premières impressionsThe staff, Fred, Garrick, and Mark were helpful and professional. Merci.
sara h. | Premières impressionsClean facility and friendly staff.
Clayton B. | Expérience généraleGreat to be able to unload or loud vehicle in cold weather
Carolyn L. | Expérience généraleTeam went above and beyond when my original storage unit was not clean and ready for my movers. Was very pleased with how quick they were to resolve the issue and find another unit for me.
Jenna L. | Premières impressions