Évaluations des clients U-Haul Moving & Storage of Pocatello

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pocatello

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justin W. le

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Le client n'a pas laissé de commentaire.

Louis S. le

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Le client n'a pas laissé de commentaire.

DANIEL W. le

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Le client n'a pas laissé de commentaire.

Lynn C. le

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Trailer track well. no problems in the drive. Adequate size for what we needed...Piano, futon bed, and multiple boxes of various sizes

Bruno H. le

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Great service

ashlee b. le

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My things were kept safe.

Lee G. le

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Your online website it terrible.I got in and booked a reservation for a trailer. I could not complete the reservation and it just kept asking me to review my information. So I went down to the store and the person there was very helpful. He found the reservation I started and completed all the information I needed to get the trailer.

David S. le

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Le client n'a pas laissé de commentaire.

William R. le

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This facility: Pocatello 709 N 5th Ave was ready for are reservation even when we showed up early. They were courteous, friendly & fast. We were out of there quickly and they answered all of our questions we had. Thank you very much!

Christopher S. le

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Le client n'a pas laissé de commentaire.

Allan S. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Stephen J. le

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Change out the wipers on that truck. They were not effective at keeping the visibility good in rain.

Steven M. le

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No problems; quick/professional service.

Dean D. le

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Le client n'a pas laissé de commentaire.

vanessa T. le

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Le client n'a pas laissé de commentaire.

Crazy V. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Just wanted to let you know how friendly and helpful everyone at this location were.

David C. le

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Easy to reserve. Quick and fast pickup and delivery.

Aaron B. le

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Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Gina J. le

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Le client n'a pas laissé de commentaire.

Eric L. le

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Limited staff but great service if you have a little patience.

Adam G. le

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Rogan was exceptional and very knowledgeable! He made the entire process smooth and timely. Thank you, Rogan!

Jennifer B. le

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Not Applicable

Eugenie S. le

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Le client n'a pas laissé de commentaire.

Suzanne L. le

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Le client n'a pas laissé de commentaire.

Nathan K. le

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It was a little bit difficult to figure out how to return the equipment after hours.

Lisa H. le

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Le client n'a pas laissé de commentaire.

larry D. le

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Le client n'a pas laissé de commentaire.

kellen k. le

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Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

Danae H. le

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Staff was professional. Great service.

Laird B. le

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Thanks for the great service

Aaron B. le

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The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Roberta L. le

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Put reflecktors by rear wheels to make it easier when turning

John S. le

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St Anthony was great

steven J. le

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The young man that helped me rent and return the trailer we rented was an exceptionally kind, courteous and very help in all the aspects renting our trailer. I would give him a 10 on the scale. I will definitely rent from u-haul again

Tina G. le

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We have used this Uhaul location several times in our hometown. Although the staff changes frequently, it is a well maintained center and staff is helpful and friendly.

Robin B. le

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Le client n'a pas laissé de commentaire.

Dude P. le

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The people in charge of the Uhaul location we got our truck from put in the wrong return date, calculated the miles wrong and then told us we had to pay more because we returned it late. We ask for the return date to be the 20th and they wrote down the 17th. And I found a live cockroach in the cab of the truck.

Debra R. le

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Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Matt H. le

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Le client n'a pas laissé de commentaire.

Debra F. le

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Not A Thing, your Staff Was Busy but When It Was My Turn. I GOT UNDIVIDEA ATTENTION TO THE END.

Krishna P. le

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Service person in this location was great. Excellent customer service. Very friendly. But, I have a complaint to report. I called Uhaul 800 number to make a reservation around 10 am. She reserved a van for me to pick up at 11 am. when I went to the location, the van was not there. Ther service person in that location told me it will be ready around 11:30 am. she told me she will call me. she called around 11:30 am and told me she can NOT give the van because it has some problems. she offered me some other trucks with the same pricing. when I went there she did not have a truck I want so she asks me to go to another location. I got the truck from the other location. I wasted more than an hour. So, next time please make sure the vehicles are ready as it was reserved. if there is a problem with the vehicle, then it should have reported to the main reservation desk. Thanks.

Perry K. le

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We wanted the small $19.95 truck, for 3-4 hours, but they did not have the right size, we were “forced” to rent the $29.95 size truck. Generally when you rent a car, if they don’t have the size you want, they’ll “comp” you to the next available size. Thoughts/Reply?

Erin L. le

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First you can send the contract before the rental is returned. Second you can State the breakdown of the charges more accurately. I was charged at a rate that was different as was specified over the phone. The communication between corporate and the local office lacks immensely. I am completely dissatisfied with the service that I have been given. Everyone is great over the phone, but what I get in writing is extremely different than what I was told it was going to be. The convenience of 24/7 rental is nice, however, the work I'm having to put in to making sure charges are correct right now is taking too much of my time and my time is valuable. I will not be recommending Uhaul to anyone in the future.

Aaron F. le

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Le client n'a pas laissé de commentaire.

alan R. le

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was told cash deposit would be returned in cash at drop off location. not true!!

randall P. le

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Truck cab was very dirty.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Thor G. le

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Outstanding office and personnel. Friendly and efficient.

Forrest L. le

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Le client n'a pas laissé de commentaire.

James O. le

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The truck was smoked in and the ashtray was full which made the smell unbearable for several days of our drive. We are very sensitive to cigarette smoke and it caused us headaches and nausea for our cross country move. The trucks should be non smoking or at least be a preference you can select.

ANTHONY H. le

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Everything was great. Service was excellent.

Jerry C. le

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Le client n'a pas laissé de commentaire.

Merritt H. le

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Le client n'a pas laissé de commentaire.

lin W. le

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When I went to pick up trailer. The lights did not work Whom ever did the wiring during hitch installation did not check to see if they worked. Emilio scrambled to rewire them with 2 other appointments coming in and walk ins. He kept his cool with a lot of pressure and people who wanted waited on right now attitudes. He is the best.

Marshall B. le

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I think this location is perfect.

Lawrence S. le

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The guys there were very friendly and efficient

Jason B. le

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Le client n'a pas laissé de commentaire.

Jessica J. le

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Kinda spendy for a 13 mile move across town guy in morning was rushed and not helpful.but have to say truck was in good condition and fun to drive

casey j. le

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reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

Devin W. le

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Le client n'a pas laissé de commentaire.

Edwin P. le

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Great service. They had a lot of customers coming back around the time I dropped off the truck but I never felt less important than others - and they worked quickly to ensure no one had to wait very long for service.

GARRETT B. le

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my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

Daniel L. le

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Le client n'a pas laissé de commentaire.

Melissa O. le

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-get more staffing at the locations you are sending everyone to. -have equipment where its supposed to be when you say it will be there -communication and customer service has seem to have been lost. again very unhappy and very mad at the entire situation.

Michael S. le

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A 1 man show, what's up with that?

ahja A. le

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Le client n'a pas laissé de commentaire.

Kirk S. le

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Le client n'a pas laissé de commentaire.

Donald C. le

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Le client n'a pas laissé de commentaire.

kevin R. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Debra R. le

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Le client n'a pas laissé de commentaire.

bud S. le

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More counter help.

Linda M. le

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Nothing! From the manager to Jessie everyone was was extremely nice and went out of their to accommodate my every need! Great customer service! Thank You so much’.

Debra R. le

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Gentleman was very helpful on the phone.

Susan W. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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only available unit was too small for my needs. good service adn friendly help.

Robert M. le

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Excellent THANK you as always

Thomas C. le

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Everything went very well with our trailer rental. Thanks!

jlie H. le

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Everything was great!

Brandon B. le

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Le client n'a pas laissé de commentaire.

Tracy E. le

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The overall experience was positive. But they didn't offer me tie downs and gave me the wrong hand truck.

David L. le

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Le client n'a pas laissé de commentaire.

Dan R. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Allan S. le

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Le client n'a pas laissé de commentaire.

LANCE J. le

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You make it easy??

Scott B. le

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Le client n'a pas laissé de commentaire.

Andie B. le

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Le client n'a pas laissé de commentaire.

Susan G. le

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Le client n'a pas laissé de commentaire.

John B. le

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Worked like clockwork this time.

Samantha S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Thanks as always keep up the excellent customer service

cary J. le

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Le client n'a pas laissé de commentaire.

Dale S. le

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Le client n'a pas laissé de commentaire.

Anthony N. le

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Le client n'a pas laissé de commentaire.

Heide S. le

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Le client n'a pas laissé de commentaire.

Darin L. le

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Easy to get to location. Nice guys to work with. The self-checkin didnt work me cuz the app couldnt find my location although all other could.

Waco B. le

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The brakes on this truck had a bad squealing sound every time the brakes were engaged. Why was I charged an extra ten dollars? I returned the vehicle on time, cleaned and with more gas in it then when I received it, but if you check the ending charge you will see that I was overcharged ten dollars. I would like a response to this email and a refund of my ten dollars! Thank you, Waco S. Blundell

Mike J. le

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Le client n'a pas laissé de commentaire.

juliene M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Excellent as always

James W. le

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Le client n'a pas laissé de commentaire.

james W. le

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Customer service both at location and 800 number was great....I wasted an hour at drop off after hours because your app said I didn't have your equipment

Gary S. le

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Really enjoyed my experience with the staff at U-Haul. I needed to move some beds and didn't have the truck available. So I contacted U-Haul and they took super good care of me. Got the job done and know what I'll do the next time I need to move. Thanks Jason and the staff at U-Haul you guys rock! Gary Seymour Remax Country Real Estate Pocatello's 1987 & 2010 Realtor of The Year !

Marshall B. le

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This facility was not busy, so they were able to give immediate attention and take care of business quickly. The scanners and printer worked and business was completed when I walked out the door.

kimberly h. le

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Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

JAMES W. le

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I stopped by the U-Haul rental in Pocatello to make reservations and make sure that he had the required trailer to move a china hutch (65 x 72). When I arrived to pick up what I thought would be an enclosed trailer, I was told that the only one he good rent to me was an open trailer. But if I wanted to wait a couple days, he might get an enclosed trailer in that would handle the china hutch. My schedule did not allow for a delay. I rented the trailer and paid for a tarp to protect the hutch. The orange plastic traps that U-Hauls provides are JUNK! It was shredded with in 100 miles. If you are going to sell tarp, they need to be canvas! I would like a refund for payment of the tarp.

joselyn H. le

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Le client n'a pas laissé de commentaire.

alanah M. le

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Wipe down steering wheel and keys and other often touched surfaces with disinfectant.

Danae H. le

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Very professional and Accomodating.

ernest y. le

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they need more help on the weekends

terry s. le

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Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

JASON M. le

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too expensive

Bruno H. le

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people very froendly and helpful!

AHMAD Z. le

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At location the staff are very nice and friendly I will highly recommend for my friends and my family

ERBAN G. le

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The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

roxanne s. le

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Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

kam l. le

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The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

daniel g. le

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Kelly T. le

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No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

barbara s. le

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Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

kristan o. le

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Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)