Customer Reviews for U-Haul Moving & Storage of Port Charlotte

Évaluation :

5

Manager Jamie …. Liked her ( proactive )

Évaluation :

3

Location was to be open at 7 am. I arrived at 7:05 and no one was available when knocking on the door. I finally called and got someone to come to the door. The attendant was not a people person or morning person. Needs to take a Dale Carnegie class to become a people person!

Évaluation :

5

Trailer was ready and waiting when I arrived.

Évaluation :

5

Friendly helpful staff very clean facility.

Évaluation :

5

That unit was run very will and are super friendly.

Évaluation :

5

The best UHaul! Jamie, owner is on top of it all.

Évaluation :

5

Friendly, Professional and most importantly, Fast. I rent here regularly.

Évaluation :

5

Thank you Jami Collier for everything 🙏

Évaluation :

5

The manager is great, responsive and answers all questions, Highly Recommend this location over others in the area.

Évaluation :

1

No one seems to know what they are doing. Had to order two more boxes and it took over two hours on the phone and arguing with people who insisted they were correct (they were not). Then, when asked about extra shipping charges for the two extra boxes, they told me they couldn't tell me until they picked up the fully packed boxes and had they back at their site. I asked them if I didn't like the price they quoted after I loaded up the boxes if they would redeliver it to me and unpack it all at no cost, as that policy seemed completely wrong. Eventually, I got someone on the phone who knew what they were doing but it took well over two hours on the phone to reach that point. MCO830 (the local office I was dealing with) was very difficult to reach time and again. It would always roll over to another site. Two boxes were the wooden boxes with a total lack of anchor points and even nails sticking out. Finally, not sure where it happened, but one of the wood boxes had chunks out of the side of the door on delivery that weren't there when they took the box away loaded with our goods. This seems to show how rough they handle boxes. The forklift operators dropping off the boxes on both ends were good but that was about the only good part of the whole experience. By the time our packed boxes were ready for pickup we were so unsure about U-Haul that we purchased air tags to track the movement of the boxes. As when we called them or they called us about the boxes they would say they have either two or four boxes to (pick up, transport, etc) and I always had to remind them we had six! Then, to top it off, they wanted the moving blankets they give you folded else a $25 fee per box applies. We had about 144 blankets from the six boxes. After folding for about an hour (after unpacking, etc), I called the 800- number to ask about this policy. They indicated that this is what was supposed to be done and suggested I call the local office in the morning. Called them and was told they needed to be folded. So I kept folding on the day the unpacked boxes were to be picked up. The driver called to let me know she was a half hour out. I mentioned I was still folding blankets and hoped to be done by the time she got here. She then told me not to fold them and that I just had to pile them in the box. Too bad I didn't know this after wasting two plus hours folding. This is just another example of different answers from different people from U-Haul. Overall I would never do u boxes again and would tell anyone thinking about it to stay away from u-boxes by U-Haul.

Évaluation :

5

Jamie is the Best

Évaluation :

5

I myself and family members use this location for storage as well as trucks for moving. Very satisfied with everything they offer. Quality without question.this is thomas from Glassmaster window tinting. Highly recommend 

Évaluation :

5

I had a great experience with this storage facility. They were very helpful with any concerns I had. The place was very clean and secure. Alarms will be triggered if you go into an area your not suppose to be in which I liked. I will definitely be using them again in the future if I need a storage facility.

Évaluation :

5

Great staff from the get go

Évaluation :

1

The girl that rented me the equipment knew the truck had no ac but never said anything . We watched her trying to turn the ac on when she was getting us the truck. Very poor customer relation .

Évaluation :

5

What a great, quick, and easy experience picking up the trailer from this location. Great job

Évaluation :

5

Wet clean and convenient and the staff was very helpful

Évaluation :

5

Estoy muy contento con uds, son muy profesionales y muy atentos, aún cuando yo no hablo inglés la comunicación fue fluida, les doy gracias y 5 estrellas 🌟 para las muchachas de la recepción

Évaluation :

4

Our home was destroyed by 2 hurricanes and we needed a trailer to put some items to take back to Canada. Due to delays we had the trailer for 2 weeks and still had no timeline so we were offered free storage for 1month and jumped on it to save us money.

Évaluation :

5

Hats off to the lady that helped us. Very pleasant to work with

Évaluation :

5

Kinzel F. was absolutely fabulous! She was so pleasant and easy to work with. Took the time tour the unit and was very kind to go over sign/out process. She was very thorough! Facility was beautiful, clean and dry.

Évaluation :

4

I reserved a truck and they never called to tell me they didn’t have one I had to take a van instead

Évaluation :

5

Jami the sales rep was extremely friendly & professional!

Évaluation :

5

I already have recommended someone. You should give out bonuses to people who use your storage. My friend is coming to Florida too. And we're putting some of my stuff in storage so I wanted to check for her financially to see if she could afford it. It's not that much money, but all the other ones are overpriced and the people. There weren't that friendly. I just got a bad vibe.

Évaluation :

5

Everything was fantastic

Évaluation :

2

The place was understaffed. The young girl working on greeting and checking in customers had no idea how to use the computer system. She denied we had a reservation, said I could still get a truck and left me stranded when I told my ride to leave and then said they had no trucks. Fortunately, an experienced employee saved the day when she explained to the young girl how to properly use the computer system. I got my truck but only after I had to object to them renting it out to another customer. Nice location, but she had no business working there.

Évaluation :

3

The pickup was not smooth as there were many people in line so getting my keys took about 20 minutes, but staff was friendly and able to take care of things quickly when I was able to be served.

Évaluation :

5

I love using UHaul on Veterans Hwy, near Kings Highway. They are the most helpful and friendly.

Évaluation :

5

It was quick and easy.

Évaluation :

5

Friendly service and very clean.

Évaluation :

5

Despite this being the day after a hurricane, they were open and accommodated all of my needs. I was very satisfied with the results. Merci.

Évaluation :

4

The staff was fantastic. Helped in every way possible. Even offered me food when they heard I had not eaten all day. A true blessing.

Évaluation :

5

Scott helped me when a storm had just flooded our home. The equipment was great and move and people were wonderful

Évaluation :

5

Veronica was efficient and knowledgeable

Évaluation :

4

I ordered eight U boxes, eight were delivered. When I opened one of them I found that the side was broken (the bottom was falling away from the side). I called and asked that it be replaced. After five days it was not replaced. I called back and told them, we were not going to use it and didn't any longer need another one. The employee advised that no one noted the call. The Uhaul delivery team advised me that I was still being charged for the eighth broken Ubox ,that was not used. Everything was great except this.

Évaluation :

4

I would use this location again if needed. Jamie new you name and was friendly at all times

Évaluation :

5

Great service

Évaluation :

3

I had to park and unhook the trailer myself.

Évaluation :

5

Service was fast, friendly & efficient. Keep up the good work!

Évaluation :

5

Thanks very helpful during our move

Évaluation :

5

More staff. The gal there was the only.person. that's unacceptable. She was sweet and eager to help but over worked.

Évaluation :

4

Truck was nice well kept made life a lot easier but it put a hurting on my wallet over $250 for only 2 day rental is a bit steep I believe I'll just continue renting from budget rentals there rates are a whole lot cheaper and I'm not driving a huge build board

Évaluation :

5

The back of the truck had pieces of plastic in it and obviously hadn't been swept out by the previous customer. The ramp had a catch in it that made it difficult to lift it up to set it in place.

Évaluation :

5

A/C fan control was not functional. Very poor fuel economy. Side mirrors were not adjustable. Ladies at front desk were very nice.

Évaluation :

5

The staff treated me and my little dog like family. They gave treats to Sparky. He never accepted treats from strangers but he did and I was astonished..I would shout from rooftops to recommend the staff. When we would come by. Sparky wanted to see his new friends. Most excellent in every way. Russell Galloway

Évaluation :

5

Thank you Jaime! Excellent service

Évaluation :

5

I had an issue not with the facility, but they were quick to remedy it.

Évaluation :

5

Staff was very helpful during a difficult time for us. Keep doing the same thing in providing excellent customer service and support.

Évaluation :

5

Jamie is amazing!!

Évaluation :

5

Jamie is very professional and explanatory and so very kind

Évaluation :

5

Storage locker and trailer rental from this location, both rental experience was excellent. Friendly helpful staff from hookup to return. Merci

Évaluation :

5

Jamie and the other staff here were always helpful and friendly!

Évaluation :

3

The ppl working at the Veterans location had no idea what they were doing including the woman whose name tag read Owner. Owner has obviously never run a business before and had no idea what she was doing to the point where Owner scolded her employee in front of customers, professional managers would never call someone out like that. Owner was unfamiliar with the computer system and had to make 2 phone calls for assistance. I'm sure the UHaul corporation offers extensive training for all levels of employees including Owner, who apparently has no other name.

Évaluation :

3

Took a 10 foot truck for 4 hours in town. Drove from Port Charlotte to Punta Gorda. Was charged 82 miles!!!!!! Not happy

Évaluation :

4

It was a good experience ,people were helpful when needed, clean facility.

Évaluation :

1

After making a reservation 10 days prior to pickup. I arrived at the ft myers location at 9 am on 8/10. The uhual agent called me the day prior confirming it was going to be there. When I arrived, they told me it wasn't going to be ready until 5pm today. So I picked up my enclosed trailer and left to pack it. I went back at 5 pm which was a big inconvenience because I needed to be on the road around noon since I was driving to Pennsylvania with two vehicles and two trailers. I arrived at the ft myers store at 5pm, like I was told to, they proceeded to tell me they didn't have the trailer. They called traffic, and found one in port charlotte, so I had to drive 40 mins away to pick it up and then 40 mins to go back to my house. Upon arrival at port charlotte, the two young girls had no clue what they were doing. I had to go find the trailer myself, move a trailer out of the way myself, and hook up the trailer myself. Then the girls came out and took a picture, that's it! I was promised a $50 credit for them not having my trailer. Never got it! I should be getting half off the trailer, for all my aggravation and inconvenience! Especially when I spent over $1100 on two trailers. U-Haul needs to get their customer service and training under control. I will never use them again and I've rent over 10 moving trucks and trailers over the years!

Évaluation :

5

The girls in the front office were super helpful!

Évaluation :

5

The truck windshield wash was not working

Évaluation :

5

The staff at Pt. Charlotte was wonderful. It was effortless to set up our delivery, despite complications with our location. They even accommodated a change of date for the empty U-Box pickup. Very impressive service -- I highly recommend.

Évaluation :

5

The manager Jamie is incredible. She is so friendly/nice and helpful. I had a 10x20 for a year and a10x15 for 3 months. Would highly recommend the Veterans U-HAUL in Port Charlotte. Also I had to get a truck from a different U-Haul. When I got to the Vererans U-Haul the truck was dirty with green algae. Veronica cleaned and mop the truck for me. Excellent job.

Évaluation :

5

Jamie, was such a pleasant experience and such a professional. When I had questions that needed answering she was always there and if need be always returned my calls in a short amount of time. My finishing comment is a simple one, she is a KEEPER for sure. I have since recommended U-Hual to my son and wife and he has booked storage as of two weeks ago.

Évaluation :

1

I would love to review but I'm reserved at the moment to see what the outcome of my question is. So here's the situation. I met a homeless man who had no place to put his belongings. It was raining and he was getting soaked and so were all of his items. I asked a man if I could help him He said that he had no place to store his items. So I googled storage facilities and your establishment came up. While there, I explained to the clerk at check-in that I only needed this storage for one month and that it belonged to a homeless man. Than I explained to the homeless man that he had to get the items out of there before the month was over otherwise he'd have to pay for any additional storing. Well come to find out that he did not pay for any additional storage nor did they pay for late fees to get his stuff out. I was notified and again told the representative that I'm only responsible for the one month payment after that my obligation is over. Now I'm being notified that the items that were in the storage were auctioned off and $150 was raised to go towards the bill. The bill however was $175 and some odd change. I am now being notified that I am responsible for the balance left. $25. I am requesting that this $25 be waived I played it forward by paying for a full month of storage for a person who was down on their luck. I am requesting that you see this as a noble gesture and waive the $26 dollar fee please. . Thank you for your consideration in this matter have a blessed day. PS: I will change my review once I'm responded to. Merci

Évaluation :

4

I have not been getting my check in emails, can this be fixed?

Évaluation :

5

Manager is fantastic organized friendly and responsive

Évaluation :

3

U-Haul sent cubes incorrectly to the wrong city This delayed my move My move .com needs to improve customer service Movers were great!

Évaluation :

4

Would have given an excellent if the carts to load things onto were clean-seems to always be dirty no complaints with anything else, and the staff is very nice. Would definitely recommend.

Évaluation :

5

Jami, is so kind and very helpful. I always felt that I was a valued customer. Having my belongings stored there was so easy

Évaluation :

5

The associate was helpful and friendly answering all questions clearly

Évaluation :

5

Staff were very courteous and knew exactly what I needed.

Évaluation :

5

Very friendly staff. The store was neat and clean.

Évaluation :

5

Everything worked out great good vehicle maintained, clean

Évaluation :

5

Extremely nice staff. Totally professional, helped in every way possible

Évaluation :

4

The key drop off is very far from the front where we drop off the truck , if they can move it maybe near the entrance to the storage and bathroom area

Évaluation :

5

Jamie and her crew were helpful and professional. I felt my belongings were in a safe, clean, and well monitored place and that is important. This is my third time renting at this facility.

Évaluation :

5

You,re staff were the best.thisbwas my first time ever renting a U Haul .they were very patient with me very informative and and kind.

Évaluation :

5

Excellent experience at UHAUL Storage on Veterans Blvd, Port Charlotte. Very clean and secure! Staff was always helpful and pleasant to deal with. Highly recommend them!

Évaluation :

5

Super rapida y eficiente

Évaluation :

5

Fantastic service at this location the Manager is excellent

Évaluation :

5

Jamie was accommodating and understanding of our situation and needs.

Évaluation :

5

Everything was smooth and easy. The customer service at this location is top notch. We will definitely be using this u-haul location for all our u-haul needs.

Évaluation :

4

Include the dolly I have a dolly but didnt bring it Cause i rented revently with home depot and it included it. So my recommendation. Your the largest travel truck company, include the the dumbass dolly. It was never mentioned.

Évaluation :

1

The pick up in Florida went well. Then u boxes were transferred to Savannah, Ga. Boxes did not arrive on scheduled day. No one called. I called, waited on hold several times- could not give explanation and said GA warehouse calls were transferred to Charlotte. Called again and again and re scheduled- boxes did not arrive on re scheduled day. Still no call. Finally u boxes arrived 3 days late. No explanation. Told them to pick up empty u boxes 2 days later- no show. No calls. I called and they rescheduled. Still no pick up. Called again- picked up finally, almost a week later. Bad experience!

Évaluation :

5

The key drop box is not in a readily visible or common sense location. I had to leave the keys in the truck because I was late for work and the apps drop off process wasn't working correctly. I subsequently returned to the location 9 hours later during daylight, retrieved the keys and found the drop box at the other end of the parking lot by the dumpster. A sign direction people to the key box or including its location on the app would have been great. Other than that, my experience was pleasant and uneventful.

Évaluation :

5

Nice people. Everyone was very helpful .

Évaluation :

5

Great staff

Évaluation :

5

Jami and her team were so incredibly friendly, and the facility, including my stuff inside my storage unit, spotlessly clean. Easy move in, 6 months later, easy move out! AND, Jami gave my dog a bowl of water! This facility is just simply, above and beyond!

Évaluation :

5

Great rates for the past 2 1/2 years ! And the staff was awesome (Jamie Collier) Thanks again for being there for me! Lisa B

Évaluation :

5

The person who was on duty who checked us in was very helpful and polite. Great job

Évaluation :

5

Jami has been very experienced professional and personable to the customer definitely going to rent your van in a few months Appreciate her she's an asset to the company

Évaluation :

1

Bad community service

Évaluation :

5

Jamie and crew are so helpful. I actually rented a small unit right after. This is my 3rd time renting at this location.

Évaluation :

5

I am so sorry that it was not. Handled differently. My Grandaughter was supposed to pay for it and remove all remaining items.

Évaluation :

5

Nice facility and very friendly staff

Évaluation :

5

Jamie is a terrific manager of the property, very friendly, honest and ethical. It also appears that she is a good leader for the other people that work with her. This is the second time I've rented space there and it's my only go to storage place in the city. This is the best around and even has the security alarm system for your own personal unit. Outstanding property and People with reasonable rates.

Évaluation :

5

I did recommend this storage to a friend who was also very pleased.

Évaluation :

5

Very accommodating and the staff is awesome. Would highly recommend.

Évaluation :

5

Expensive

Évaluation :

4

The staff Jamie, she is very friendly and personal. The billing App is easy and convent.

Évaluation :

4

Would suggest the office staff to notify the tenants when the is a natural disaster. Such as hurricane Ian. That the building were still standing and all was good.

Évaluation :

5

Great staff and facility

Évaluation :

5

A special thank you to Jami for being so patient and understanding. She has outstanding customer service care.

Évaluation :

1

Very rude, defensive, and retaliative staff .Refused to check out our truck correctly and did not check gas usage or count blankets or dollie. Our rating is based on multiple interactions, one worse than the next.

Évaluation :

5

Clean, accessible and secure.

Évaluation :

5

The facility is always clean. The staff is always very friendly and professional

Évaluation :

5

Jami Collier is the best GM I have seen in U-HAUL history! Merci

Évaluation :

5

Jami is very helpful and professional. It has been a pleasure to work with her.

Évaluation :

5

Alyshia was friendly, professional, and very easy to work with. She is a great store ambassador.

Évaluation :

4

Jamie was most helpful when we checked in and getting our storage area and Aaron was helpful when checking out as well. Merci.

Évaluation :

5

Even though I lost my locker to auction due to non-payment there is still great team that they have a customer service they tried everything and their power to try to help me to get back get me posted on off payments and when I was able to go to auction and just great all around team customer service thank you ...

Évaluation :

5

Jami was extremely helpful

Évaluation :

5

The staff was beyond helpful and accommodating! They went above and beyond to make sure our needs were met to make our move in as comfortable and convenient possible.

Évaluation :

5

Staff were very friendly and walked us through the whole process. Would highly recommend this facility.

Évaluation :

5

Great storrage facility. A bit pricy, but you know your belonging are safe.

Évaluation :

4

The owner is a really sweet person.

Évaluation :

4

Jami was very friendly and accommodating.

Évaluation :

5

Jamie runs a tight ship in a very good way! I absolutely loved working with her and the entire crew…. Billy Parsons

Évaluation :

4

Only problem was with the two moving guys that helped. They scratched my white leather couch while going out the front door and then proceeded to drop it on the concrete when they finally made it out. Doing a very nice job of ruining it. Of course no contact or reimbursement after that was done. Next time I'd have them sign paperwork for my liability and damages made prior to moving. That is the only thing that reflects poorly on U-Haul.

Évaluation :

5

This facility is top notch with excellent management and staff!!

Évaluation :

5

Jamie is awesome manager! Deborah