Customer Reviews for U-Haul Moving & Storage of Port Morris

Évaluation :

3

Truck horibleeee

Évaluation :

5

Customer service is key to any business and I must say this location is great 👍🏽 no issues very tentative and over all a smooth experience NYC needs more businesses like this

Évaluation :

5

Very Friendly environment .

Évaluation :

5

The girls were very gracious and attentive when it came down to us

Évaluation :

4

Need better pest control

Évaluation :

4

Need better pest control

Évaluation :

5

Everything was great

Évaluation :

3

The female staff was very unorganized and unprofessional communication to customers ..

Évaluation :

5

George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.

Évaluation :

5

The staff were very professional as well as courteous.

Évaluation :

5

Excellent service

Évaluation :

5

Hassle free Quick, convenient, And customer service was very helpful

Évaluation :

3

The truck was not maintained, loud transmission noise.

Évaluation :

5

Just keep up the good work

Évaluation :

5

Fix your tire sensor because it was constantly turn on but other than that your service was exquisite

Évaluation :

5

For this location I can said that is excellent service. But for other location it needs to instructions the employees because they are not to friendly to help the costumer. That way I come to this location because is excellent service

Évaluation :

5

Kathy, the rental agent was helpful in everything that I needed. Provided me with an excellent service. Staff was very helpful. thank you very much see you on the next rental.

Évaluation :

1

Terrible check-out customer service.

Évaluation :

1

Very poor customer service from staff who sit by chit-chatting while customers are experiencing frustration doing their work filling out the online checklist to rent. Takes nearly one hour to get out of there.

Évaluation :

4

Friendly, fast service.

Évaluation :

5

Excellent staff very friendly and very professional

Évaluation :

5

Customer service was awesome fast & quick

Évaluation :

5

This Location At Port Morris Is Leaded by Real Professionals : Very Welcoming Crews And Quick Service done here.. "FIVE STARS CREWS "...

Évaluation :

5

Eselent servis

Évaluation :

1

I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!

Évaluation :

4

Team did a nice job - very easy experience. Merci.

Évaluation :

2

After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it's not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn't find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.

Évaluation :

5

I love the convenience of the 24/7 check-in return and option! This site is clean, easily accessible, and the staff is knowledgeable and helpful.

Évaluation :

5

No thing

Évaluation :

5

Keep this entire in tact! From the counter people to the staff that received the equipment. I had accidentally left some important pieces of equipment in the compartment in the truck and was called within less then 5mins of leaving the site. This is now my go to spot!!!! Thank you to this staff. 

Évaluation :

5

Very good people and nice clean truck

Évaluation :

2

I not renting any more at all

Évaluation :

3

Item no working property and personal talking to much, same thing today 1/4/2023

Évaluation :

5

Lo único malo de esta locación es que las personas de atender los clientes no quieren trabajares tan en sus celulares y no quieren ayudarte en nada.

Évaluation :

5

The service was awesome I will come back again thank you 🙏 so much

Évaluation :

5

Continue what you've been doing good work

Évaluation :

5

Good experince

Évaluation :

1

Walked into the place. 4 workers completely ignored me the entire time. Using curse words. Talking to other staff members the entire time as if we didn't even exist. Asked multiple times for help. They barely helped. My truck was delayed. So unprofessional.

Évaluation :

4

Great service for local truck needs. Senior Property Manager

Évaluation :

5

Nothing , it was my first time renting a big van and driving one. I actually felt comfortable. Thank you! And the pricing was really great $62 . Had the van from 2:30pm to 11pm.

Évaluation :

5

Excellent service

Évaluation :

5

S.O.

Évaluation :

5

Excellent customer service

Évaluation :

5

Aucun

Évaluation :

1

The customer service at the counter was excellent, now with the new girl it is terrible

Évaluation :

5

Fast easy and great customer service

Évaluation :

5

Thank you for saving our belongings after a family tragedy.

Évaluation :

3

Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.

Évaluation :

5

Nothing else the customer service very professional very helpful, thanks so much

Évaluation :

1

Mirror right side was damaged

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Sin comentarios excelente

Évaluation :

5

Keep up the amazing customer service

Évaluation :

5

Fué muy buena

Évaluation :

5

So far no problem

Évaluation :

5

Amazing staff, very friendly and helpful every time I was there!

Évaluation :

5

We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!

Évaluation :

5

She was a great help

Évaluation :

5

Everything in this U-Haul Location is beautiful 🤩 nice and clean

Évaluation :

5

Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻

Évaluation :

5

I'm so happy

Évaluation :

4

I had the service for 2 years and everything went well and my belongings were always secured.

Évaluation :

5

Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.

Évaluation :

5

I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe

Évaluation :

5

Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!

Évaluation :

5

Was great experience

Évaluation :

5

Luis was great. Very helpful and friendly

Évaluation :

5

Easy access, great service.

Évaluation :

2

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4,5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

Évaluation :

4

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Évaluation :

5

Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.

Évaluation :

5

Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.

Évaluation :

5

Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Dee and George are amazingly knowledgeable helpful they both deserve raises

Évaluation :

5

I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!

Évaluation :

5

Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.

Évaluation :

3

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Évaluation :

5

la senorita que me atendio fue amable conmigo

Évaluation :

4

Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,

Évaluation :

5

Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi

Évaluation :

5

trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

Évaluation :

3

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Merci

Évaluation :

1

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it's supposed to be 24/7 access) I was saddened to see it wasn't opened bc the elevator wasn't working. I would've appreciated an email from the storage facility letting everyone know that so I didn't have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

Évaluation :

5

👍👍👍✌

Évaluation :

5

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it's an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

Évaluation :

5

The staff has a positive attitude.

Évaluation :

5

Was great, everyone was very helpful. Thank you!!!

Évaluation :

5

Customer service friendly and helpful.

Évaluation :

5

Thank you for the security of my family and I belongings

Évaluation :

5

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Évaluation :

5

Excellent service

Évaluation :

3

Price a little high

Évaluation :

5

none

Évaluation :

5

The staff members were very helpful and patient.

Évaluation :

5

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Évaluation :

5

Very good service

Évaluation :

5

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

Évaluation :

5

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Évaluation :

5

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Évaluation :

5

Very clean and organize place

Évaluation :

1

Very dissatisfied with the service, had to move to a different unit with better customer service

Évaluation :

5

Merci.

Évaluation :

4

Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...

Évaluation :

5

The best storage,

Évaluation :

5

People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.

Évaluation :

5

None at this time

Évaluation :

5

Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.

Évaluation :

5

I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.

Évaluation :

4

I found the hours too limited

Évaluation :

5

great staff very helpful friendly and courteous

Évaluation :

1

Horrible never again

Évaluation :

5

Good customers service

Évaluation :

2

I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.

Évaluation :

4

Great place. Would recommend.

Évaluation :

5

Great service the staff were very helpful and attentive

Évaluation :

5

The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!

Évaluation :

5

Staff we very professional

Évaluation :

4

Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.

Évaluation :