Customer Reviews for U-Haul Moving & Storage of Power & Light

6 277 évaluations

1520 Locust St   Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

(816) 474-1330

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K 
Évaluation :
1

Customer service rolls their eyes.... All stores..... must be training????

Mickey K  |  Premières impressions 
Évaluation :
5

Nothing the was wonderful

Jon T 
Évaluation :
5

The customer experience after salvaging personal belongings from my friends apartment fire was exactly what I was hoping for at this location. A huge "Thank You!" to the manager and staff at (U-haul P&L Kansas City, Mo) for making renting a storage facility and Truck smooth process. Thanks again. Bradlee Kieser

Brad K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

I had problems with my phone scanning the barcode under the lockbox for completing my check in. It would be feasible to have a way to enter the barcode manually in case your camera doesn't work.

kevin w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelli C 
Évaluation :
4

The customer service was great they were helpful & wanted the best experience for my brother & I. We could us the app and they assisted us without hesitation. Very thankful.

Robert M 
Évaluation :
1

Awful experience. We won't use U-Haul anymore after this. We booked our rental 2 weeks in advance. Less than 24hrs before pickup time, they called to say they wouldn't have a truck available at our location and we would have to pickup 20+ minutes away. When we arrived at said new location, they told my husband they also didn't have a dolly for us…which was part of our rental. They claimed we checked a box agreeing that we'd receive a call by 5pm the day before to confirm the rental items would be available. Due to this, we're not eligible for any compensation for this "inconvenience" because they called us at 4:30. They claimed they didn't have the vehicle or dolly we needed because it was a "busy rental weekend". When we mentioned that we made this reservation over 2 weeks ago, they said local driving is booked the day before (?)…so how did we have a reservation for them to "call to confirm" if we can't book until the day before? When we asked why they wouldn't plan ahead to have our truck at the correct location when booking 2 week ahead, they said they don't drive the trucks…it's dependent on where the renters drop off… I couldn't find anything in their renter's agreement or anywhere else that confirms what they said about the apparent box we checked. Even if this is true and that truly is the policy, it's a terrible one that really doesn't produce a positive experience for a customer. Moves are planned far in advance. To not have the equipment and find that out the night before is highly inconvenient. Unless you can rectify this with a refund, we'll continue with leaving this similar review on all platforms as, thus far, they have been completely unwilling to work with us and absolutely did not meet our needs.

Jose W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marien g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arron Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alleania S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arnold b 
Évaluation :
5

Advertising $19,95 and it actually being $75 is insane. I still feel like i got a decent deal, but the advertisement is very incorrect.

Kayla A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia M 
Évaluation :
5

The facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Le personnel était amical et serviable.

Elisabeth L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D 
Évaluation :
5

Keep doing what you are doing. Place and truck was very clean, service was great, people were helpful.

Gary M 
Évaluation :
4

wish the return process was explained a little better, all i was told was to “bring it back before 8pm” unable to complete the survey in its entirety due to lack of information.

Diamonda F 
Évaluation :
5

It's a little nerve racking to think you might be charged for damage that was already present on the unit. Please help customers feel at ease about the potential for being charged for something they didn't do. The unit had small damages in places that were not marked with the X stickers and it just makes you feel like the blame could be put on you if you mess up checking the vehicle in or out. Otherwise, we have been very happy with U-Haul and the people at the Locust/Truman location in Kansas City! I didn't get his name but the guy who checked us in was great and another gentleman was there when we returned off the clock(after close) and was being so helpful and really treated us well.

Michael M 
Évaluation :
3

There was only 1 person at the counter assisting customers, which made for a long wait during a time where quick service is valued. All of the employees that I interacted with were very pleasant however waiting in line for 25+ minutes was very frustrating!

Tanisha R 
Évaluation :
3

try to have better customer service

Martin A 
Évaluation :
4

A $17,52 fuel charge for driving 3 miles is absolutely ridiculous!

Jayla V 
Évaluation :
5

Ensure rapid return/deposit of deposit

Melvin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jannie T  |  Premières impressions 
Évaluation :
5

Nothing perfect

Sherman D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE T  |  Premières impressions 
Évaluation :
4

Location is short-handed on personnel (typical for U-Haul at other locations I've rented from. The staff hustles and works well with customers but you need at least one more to help out on Saturday mornings. Rating otherwise would be excellent.

Max S 
Évaluation :
5

Shauna and the assistant manager is great. I would refer everyone to this location.

SHELIA D  |  Premières impressions 
Évaluation :
3

The location was convenient and quick however, they charged me assuming that the gas tank was full and it was not they did not have me walk around the vehicle or take any photos of anything, and I checked out with an actual person with the U-Haul store. Therefore, I was nearly charged $30 for gas for driving 12 miles in total.

Lauren I 
Évaluation :
4

Make sure the pick up is clean next time it was so dirty

Brenda C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D 
Évaluation :
5

The cargo door was hard to close.

Thomas m 
Évaluation :
3

1. Dolly and service cart I ordered were not available at pickup. 2. Damage to vehicle was not well marked and had to take the time to identify it at checkout. 3. Vehicle was old and dated. 4. Vehicle only had 1/8 tank of gas at pickup (order said it had 1/4).

Michael H 
Évaluation :
2

The employees are slow and don't communicate to you what they are doing and are definitely not in a hurry to help. In addition, the mobile check in process was horrible and slow which forced me to go inside. I was unable to get successful help from the employees and finally was able to get checked in; a 20 minute process with no customers waiting

Mark K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l 
Évaluation :
4

Everything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.

Leah S  |  Expérience générale 
Évaluation :
5

Good people good attitude

Vernon R  |  Premières impressions 
Évaluation :
1

The drop off box was too difficult to locate in the cold!

Gabrielle C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget C  |  Premières impressions 
Évaluation :
5

I'm a frequent U-Haul user and this location has quickly become my favorite location to rent from because of the professionalism the courtesy and the hospitality that I received from the staff there.

Phillip C 
Évaluation :
5

Simple, efficient and easy! Highly recommend.

John D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari D 
Évaluation :
4

Na

Chris O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miricle B 
Évaluation :
5

Excellent service and help. I will definitely be booking with this location next time

ROBERT H 
Évaluation :
1

I highly recommend you secretly send independent spies or evaluators with audio video capabilities ‎Unknown to the store managers and employees to assess their work performance on the job.

Terry J 
Évaluation :
4

Sales Rep. was extremely polite and a pleasure to work with!

TERESA S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B 
Évaluation :
5

I was needing to rent a truck in Independence or Blue springs the only way I could get a truck is to go all the way to power and light it put a lot of more miles on the truck that I had to pay for it would be nice if you had trucks in other locations or could transfer them there.

Russell B 
Évaluation :
5

Nothing the Locust location was great! I'll be using that location again for sure

Mykiena B 
Évaluation :
5

Great experience...

Josue M 
Évaluation :
5

Nothing at all that I can think of you guys did great

MICHAEL M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynnette B 
Évaluation :
5

Satisfied

Rita T 
Évaluation :
1

Check your trucks before renting them! I was rented out a truck with no working heat had to stand in the cold with my baby to wait for another one when I told the lady she act like she didn't believe me sent extra people out to check me. Had to walk in get the other one ni curtesy just rude!!!!!!

Tameka D 
Évaluation :
5

Great customer service great team from first shift to second shift. Very impressed with how friendly and professional they are.

Melissa A 
Évaluation :
5

Richard F provided excellent customer service from start to finish. He explained my rental agreement in detail, and did a walk around with me to ensure that any prior damage to the Uhaul was documented, and that I understood how to safely operate the truck/Uhaul safely. He was so patient and nice! Thank you Richard! You Rock!

Ranadous J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emil S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry F 
Évaluation :
5

If you can add a lift fork in the truck That can help a lot

daniel b 
Évaluation :
5

All good And you guys have a good service, thank you.

Farhan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W 
Évaluation :
5

The person who helped me returning the truck at this location i dontt know his name ,was a wonderful person . He was empathetic towards customers. I was little over the miles by 5-10miles since i took rhe wrong exit . He was so generous and understood my situation.

Aravind K 
Évaluation :
4

The Uhaul app is completely useless. This is the second time I've been told to use it to return the vehicle, with a threat of on added $25 fee if I fail to do so. Please don't threaten your customers with added fees when your technology is so poorly designed.

William G 
Évaluation :
5

I had my rental longer then the original contract was for and they where polite and helpful in getting my rental checked in and resolved all my concerns thank you for a great job

Robert W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Markus J 
Évaluation :
5

James was very friendly and helped us to get the rental truck we needed. Later called back to slightly change our rental schedule, James swiftly did that for us! We appreciated all of his help to make our move smoothly!

Emily C 
Évaluation :
3

The customer services this time was awful. The lady was mad. I said good morning and she never said anything

Brenda C 
Évaluation :
5

Good job

neil i 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurese G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntel W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE Y  |  Expérience générale 
Évaluation :
5

Excellent customer service Thank you so much to have excellent people.

Brenda C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY H  |  Expérience générale 
Évaluation :
1

Only used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe

ERIC P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA J 
Évaluation :
5

Inform customers when they rent a vehicle inform them about how to download the app to return the vehicle.

Charles D 
Évaluation :
5

Exelente todo

David L 
Évaluation :
5

Happy holidays

Donald P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA B 
Évaluation :
5

The truck was in pretty questionable condition. I noticed several scratches and scuff marks on the passenger side mirror and a chip in the passenger side door handle. The rubber lining of the driver's side door was falling off. The interior of the truck smelled like smoke so that was rough to smell the whole time. My partner reported as he was driving behind me the truck bed was sort of bouncing pretty high after each minor bump in the road and I noticed the engine sort of struggling to pick up speed. These trucks have been through likely many, many moves and transports so I understand they're not going to be in excellent condition. I just worried some of these cosmetic and mechanical issues would be passed onto me as the customer even without fault of my own so had I needed the truck for a longer period of time, or for a longer move from one place to the next I don't think this was the best equipment for us to use. Aside from the equipment itself, the customer service at this location was great! I was really happy with how we were treated and the timeliness of the rental to get checked out, and to get checked back in. Thanks for the positive support!

Hannah W 
Évaluation :
2

Get friendlier more professional employees

Cathy P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen G 
Évaluation :
1

Horrible customer service and the truck tires were all low it had loud clunking sounds and died about every 20 minutes horrible service

Jeremy J 
Évaluation :
5

Great staff and service from Shauna!

David S  |  Premières impressions 
Évaluation :
5

Seatbelts were not made for overweight people it was similar to a corset. Too tight too small and hard to attach

David K 
Évaluation :
5

thanks!

Micheal K  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B 
Évaluation :
5

Helpful and Friendly staff- great location. Will be back!

Brendan S 
Évaluation :
5

Extremely satisfied everything was so easy to get easy to drop back off great experience

Edward O 
Évaluation :
5

The young man who helped us was more than awesome of course

BENNIE B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas m 
Évaluation :
5

Staff was extremely friendly and helpful.

Brittany N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana N 
Évaluation :
5

Same as above

Adam K 
Évaluation :
5

Nothing. It was a perfect rental experience! Even the bathroom was clean

Sam W 
Évaluation :
5

Shauna has the entire facility under control. And that's a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it's time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!

Rex W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W  |  Premières impressions 
Évaluation :
5

I really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!

JOANNE W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M  |  Expérience générale 
Évaluation :
5

I'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...

Roderick I  |  Premières impressions 
Évaluation :
5

While I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)

denise m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelithia C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kasie R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADELY C  |  Premières impressions 
Évaluation :
5

No issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Merci.

Sabrina P  |  Expérience générale 
Évaluation :
5

Staff was friendly and courteous. Explained everything they were doing and made helpful suggestions.

Myron L  |  Premières impressions 
Évaluation :
4

The carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it's not for a novice.

JAMES M  |  Online Move In 
Évaluation :
5

Thanj you

BRENETTE J  |  Expérience générale 
Évaluation :
5

They are awesome super awesome

Sheri J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altheria F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samone M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannan T  |  Premières impressions 
Évaluation :
4

I loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.

Rebecca S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G  |  Expérience générale 
Évaluation :
5

Very friendly and helpful at all times. It's good people that work at 1520 Locust St

EDGARDO S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B  |  Expérience générale 
Évaluation :
5

The general manager was understanding and very helpful. I appreciate her.

Lessie S  |  Premières impressions 
Évaluation :
5

Thank you for everything

Vicki S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R  |  Premières impressions 
Évaluation :
5

Shauna was extremely helpful with this entire process of storage management. Thank you all so much!

Jena H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M  |  Expérience générale 
Évaluation :
5

Merci

Idris K  |  Expérience générale 
Évaluation :
4

Only issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.

Jennifer T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm J  |  Premières impressions 
Évaluation :
5

Thank you so much, I appreciate your business @ I like that everything turned out really good. Merci

Carter J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett E  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan S  |  Premières impressions 
Évaluation :
1

I absolutely hate it

TYRECE H  |  Expérience générale 
Évaluation :
1

My unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out

JEREMY J  |  Expérience générale 
Évaluation :
1

They took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.

Carlous p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn A  |  Expérience générale 
Évaluation :
4

Had to ask for managers assistance

ANGELA C  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica H  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H  |  Expérience générale 
Évaluation :
5

Staff was very polite, friendly and helpful

DAVID R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kawana C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G  |  Expérience générale 
Évaluation :
5

Love the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly

Beverly H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE Y  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daisah P  |  Premières impressions 
Évaluation :
1

There is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.

Jordan C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaprisha W  |  Premières impressions 
Évaluation :
1

I am homeless and U-Haul auction off all of belongings for $3 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.

Rhonda Q  |  Expérience générale 
Évaluation :
3

The GM is rude and raciest.

Dominae P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derobinique B  |  Expérience générale 
Évaluation :
5

It would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.

SUSAN J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanika B  |  Expérience générale 
Évaluation :
4

Good storage units and nice, but not enough parking spaces.

Martice S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTayna L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntel W  |  Premières impressions 
Évaluation :
4

It was annoying that I couldn't speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn't get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.

ROBIN G  |  Expérience générale 
Évaluation :
4

Thank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.

Jessie R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B  |  Expérience générale 
Évaluation :
4

Thanks

Martice S  |  Premières impressions 
Évaluation :
5

Rich was very helpful throughout the entire process.

Sharmae R  |  Expérience générale 
Évaluation :
4

The neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.

MONECHIA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WISDOM M  |  Premières impressions 
Évaluation :
5

I would use this place again for my storage unit.

Cecilia C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Munira s  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carrie m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C  |  Expérience générale 
Évaluation :
3

the elevator

Mary B  |  Expérience générale 
Évaluation :
5

The people at this facility were very knowledgeable and helpful. The process was quick and easy.

Sue C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniqua A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelin J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rory R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary j  |  Expérience générale 
Évaluation :
4

Shauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all

Scott W  |  Premières impressions 
Évaluation :
1

Took 1,5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can't remember her name. She was working circles around everyone else. When I first arrived I didn't know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I've never been there before I had no idea which way south was. Just very rude and lazy. Never again. I'll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.

Kathy H  |  Expérience générale 
Évaluation :
4

Personnel were friendly and helpful

Perry R  |  Expérience générale 
Évaluation :
5

Great overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.

Shabrie P  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma O  |  Expérience générale 
Évaluation :
5

Excellent staff and help

Sandra P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cashus R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie H  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAMAR J  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAMAR J  |  Expérience générale 
Évaluation :
5

Wished that at time they had 24 hour access easier.

David G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yovetta M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Y  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendra p  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel B  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samantha C  |  Expérience générale 
Évaluation :
2

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Corey J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B  |  Premières impressions 
Évaluation :
2

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Taylor B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S  |  Premières impressions 
Évaluation :
5

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B  |  Premières impressions 
Évaluation :
3

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Merci.

Marshell L  |