Customer Reviews for U-Haul Moving & Storage of Power & Light

Évaluation :

5

The staff was courteous and efficient. No changes needed!

Évaluation :

3

It was a bit confusing and there wasn't enough space in the actual drop off lot so we had to go to the next lot over.

Évaluation :

5

Staff was very polite, friendly and helpful

Évaluation :

5

It was the best experience I have ever had at a U-Haul facility, very nice, clean the people who ran the facility were top notch. They will get all of my business. 5 Star Facility and Staff

Évaluation :

5

Very good

Évaluation :

5

Love the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly

Évaluation :

5

This is the best u haul location, everytime I have great customer service it's easy in and out ! I would never go any where else ! 10/10 recommend!

Évaluation :

5

Amazing team at this location! 10 out of 10! Fortement recommandé!

Évaluation :

1

There is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.

Évaluation :

5

Larger customer parking lot. Give the staff a raise because they were excellen.

Évaluation :

5

Professional and efficient experience at the counter and clean trucks.

Évaluation :

1

Unfortunately we did not have a good experience here. We made the reservation for a cargo van and an appliance dolly days ago. We arrived 5 minutes after open to a line of 10 people and was told even though I checked in online I would still have to wait. When we got to the front we had to give them the same information I gave them online and then we were told the last appliance dolly had just been given away to someone last minute. We only booked a uhaul to move a new washer and dryer so we needed the appliance dolly. We were given the normal dolly *that we were still charged for* which did not help. It is unfortunate you advertise that you can do this online only to not be given what you booked and to have to wait in line for 45 minutes. Will not be using uhaul or this location again.

Évaluation :

5

All the employees were great. Very helpful and friendly

Évaluation :

1

I am homeless and U-Haul auction off all of belongings for $3 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.

Évaluation :

5

Keep doing what you're doing!

Évaluation :

3

The GM is rude and raciest.

Évaluation :

4

I didn't have either of the tools that I requested in the back of the truck when I got it and had to go inside and ask for them but other then that it was super easy and I would definitely use again!

Évaluation :

5

Everyone who assisted at this location was amazing.

Évaluation :

4

Staff polite

Évaluation :

5

It would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.

Évaluation :

5

friendly employees took the time to explain everything! nice and convenient location. From the first phone call inquiry to dropping off the truck it was easy and fast. Best price moving trucks!

Évaluation :

5

Friendly staff!

Évaluation :

5

Everyone was very nice and knowledgeable, I was in & out with in 15 min. I'll be glad to use this location in the future.

Évaluation :

5

The staff at this location were very friendly and helpful!

Évaluation :

5

Convenient location. Easy in and out. Good staff.

Évaluation :

5

Every aspect of the rental was top notch. Check in, vehicle condition, and vehicle return were perfect. great place and great staff!

Évaluation :

5

Everything was great , she accommodate all my needs

Évaluation :

5

The online system and the app were absolutely terrible. I tried to check in on the website and experienced trouble. When I called they suggested I download the app and try that. I did, and still experienced trouble. Meanwhile my clock was running. Thankfully the human staff inside was fantastic.

Évaluation :

5

Sorry it was super late returning

Évaluation :

5

Nothing at this time. I've visited this location twice so far and I will continue to bring my business there.

Évaluation :

5

Rien

Évaluation :

5

All good and smooth. Great customer service at the office.

Évaluation :

5

Don't ask for a credit card! That's all.

Évaluation :

5

N.D.

Évaluation :

5

Customer service was horrible and this was not the first time.

Évaluation :

5

Was given a truck that was boxed in. Took a few minutes to get the truck in front out of the way. Would have been nice to be ready to go when I got the keys to my truck

Évaluation :

5

I'm not sure it's anything else you could provide

Évaluation :

4

Good storage units and nice, but not enough parking spaces.

Évaluation :

3

Trucks were mixed up, so the mileage and gas were wrong upon rental. Then on return we were told our truck should have gone to Georgia (we moved to Texas).

Évaluation :

1

The manager had said I could keep the truck until 5pm but they came and took the truck at 2 and acted like I stole the truck

Évaluation :

4

It was annoying that I couldn't speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn't get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.

Évaluation :

4

Thank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.

Évaluation :

4

Vacuum truck before hand

Évaluation :

4

Thanks

Évaluation :

5

Nothing. The 2 people working was very nice and quick and seamless.

Évaluation :

5

Rich was very helpful throughout the entire process.

Évaluation :

1

As a customer for a long time this is by far the worst experience of my life. The truck was dirty when we checked it out 25 dollar fee to return, No problem that's on me. I drove 34 miles and was charged for 7 gallons of gas. If your trucks only get 4,8 miles per gallon, I will do every thing in my power on social media to make sure everyone uses Penske for long haul trips because that's embarrassing. The last 26ft truck I rented from you I got 15miles per gallon while towing a car. This was a smaller truck and not towing anything. Just really bad business and not fair.

Évaluation :

3

Reimburse me a portion of what you took. That is insane.

Évaluation :

2

Better customer service. More specifically, having service representatives that have a professional approach to interacting with customers is a good starting point. Customers should know they are top priority, not finishing casual conversations with coworkers, finishing text messages , eating and so forth. Also, asking for optional or voluntary information should not be presented as mandatory to conduct business.

Évaluation :

5

It was excellent.

Évaluation :

2

To many 1 way streets in downtown k c mo to get to the place. Then no parking space to park & inside looks like a warehouse stocked with materials to find your way to the customer service counter. Personnel themselves were friendly.

Évaluation :

4

The neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.

Évaluation :

5

I'm looking forward to seeing you guys soon, the inside of your store was clean, the service was professional,& everything else was just great. Thank you guys

Évaluation :

4

A little harder to get to (and even harder to get out of). I was there just before 7AM to drop off, and the location opened promptly at 7 and I was out the door quickly.

Évaluation :

3

The manager of the store is a woman and she is just beyond rude. When I came into buy my storage she was trying to tell me I didn't have it free because I didn't take a one way even though on the papers I did. The woman charged me for extra miles. I was also charged for gas even though I brought the tank right back how i received it.

Évaluation :

5

I would use this place again for my storage unit.

Évaluation :

5

Both my pick up and drop off experience was excellent. Thank you to the woman at Blue Sky Andover in Kansas for a smooth quick pick up. Thank you to the women at 1520 Locust in Kansas City, MO for a quick and easy drop off. Customer service from both locations was impeccable.

Évaluation :

3

the elevator

Évaluation :

5

The people at this facility were very knowledgeable and helpful. The process was quick and easy.

Évaluation :

4

Shauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all

Évaluation :

1

Took 1,5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can't remember her name. She was working circles around everyone else. When I first arrived I didn't know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I've never been there before I had no idea which way south was. Just very rude and lazy. Never again. I'll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.

Évaluation :

4

Personnel were friendly and helpful

Évaluation :

5

Great overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.

Évaluation :

5

Excellent staff and help

Évaluation :

5

Wished that at time they had 24 hour access easier.

Évaluation :

2

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Évaluation :

2

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Évaluation :

5

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

Évaluation :

3

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Merci.

Évaluation :

4

Thanks

Évaluation :

5

Great staff. Good experience.

Évaluation :

4

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Évaluation :

2

Shawna is rude the manager, the hrs are different from the online information

Évaluation :

4

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Évaluation :

5

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Évaluation :

5

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

Évaluation :

5

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Évaluation :

5

Merci

Évaluation :

3

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Évaluation :

5

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Évaluation :

3

GM needs better customer service skills

Évaluation :

5

Truly appreciate your service Thank you again

Évaluation :

2

Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. Je

Évaluation :

5

The manger and staff were very helpful and friendly to me.

Évaluation :

5

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

Évaluation :

5

Best experience, office staff was amazing. Most honest people I've met. Merci

Évaluation :

5

I love you guys!!! You're more like family than business people. Thank you for making my experience memorable.

Évaluation :

5

Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.

Évaluation :

5

Charms Rd una a great facility

Évaluation :

1

Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place

Évaluation :

3

There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.

Évaluation :

5

The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.

Évaluation :

2

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Évaluation :

4

95 % of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.

Évaluation :

5

Always a pleasant experience.

Évaluation :

3

Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)