Customer Reviews for U-Haul Moving & Storage of Power & Light

Évaluation :

3

Was disappointed that the dollies I had reserved were not available at the time of pickup. I had reserved a furniture dolly and a 2 wheel dolly. None were available. They did comp me an appliance dolly. Made my move longer with more trips back and forth and carrying furniture instead of rolling it. UGH!!

Évaluation :

4

Apparently there miscommunication after I unloaded my pick up I said I will be back at 7pm. I got back at 6pm. This little kid told me you 10 minutes to get unloaded and off the premises. He was mean, insulting and rude.

Évaluation :

1

I was grateful to get what i thought was a deal and didnt want to complain when i was given a half broken tow dolleyor thw fact that the guy didnt even bring it to the rental pick up section or even the fact that they didnt even do a walk around per agreement on their part. just to turn around and charge me for damages to a tow dolley that i didnt do. I tried asking if at all possible could they go as far as pull the tape from the security camera to verify i wasnt lying and was told there was no possibile way. Called the 800 number still waiting for a response. I will never come to uhaul again

Évaluation :

4

Good experience, quick in and out, staff knowledgeable and very helpful!

Évaluation :

5

Very efficient, friendly and promp

Évaluation :

1

I was charged multiple times for a rental that I only had for hours. They seemed understaffed at times I didn't enjoy the service at all. I got a refund of over 100 $and was recharged and I still overpaid.

Évaluation :

5

They were great! Thanks so much!

Évaluation :

5

Good people great quick service

Évaluation :

5

Great customer service The employee that came out to check the lights even attached the 5 x8 trailer to my suv and gave me a few pointers on how to handle the trailer when driving with it , very happy with my rental, this location went above the call of duty to get me hooked up to the trailer and I would recommend to anyone and everyone I know ,,, give these guys a raise they deserve it!!!!! 😊 😃

Évaluation :

5

Very friendly gentleman at the customer service counter when I picked the truck up and very friendly gentleman helped me on the lot when I returned the truck.

Évaluation :

4

The two young men I found at the front desk were so fantastic. I got a truck in less than 10 minutes, without any reservations. Good service... Keep it up.

Évaluation :

4

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Évaluation :

5

This is the only location I use. Always a pleasant experience. Well run operation.

Évaluation :

4

This location needs signs on Locust Street telling you where the office is located. Even a directional sign with an arrow saying "Office" would work. You can't see the entrance from the street because of the rental trucks and customer parking area.

Évaluation :

5

Customer service was spot on! I assume she was a manager. If not, make her one.

Évaluation :

5

My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.

Évaluation :

5

WELL EVERYTHING WAS GREAT AND I WAS TREATED VERY RESPECTFULL. MY TRUCK IS IN THE BODY SHOP BEING FIXED, SO I MIGHT EVEN HAVE TO DO THIS AGAIN BEFORE IT GETS OUT AND I WOULDN'T GO ANYWHERE ELSE. THANKS YOU GUYS AT U HAUL...

Évaluation :

5

Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!

Évaluation :

5

Great service

Évaluation :

4

Service your vehicles. At a minimum let renters know if there's problems that won't be addressed. I got really scared while driving after less than an hour when the panel started flashing at me! Anytime after starting the engine, I'd drive 50 miles the service vehicle light would flash and tell me the tire pressure for front left tire was out. Also while I was going through the menus to look into issue I saw the "oil life remaining" was at 2 %! Not cool. Thankfully I got to destination and oil life was down to 1 %, but something as basic and important as engine oil is expected to be checked and changed according to the manufacturer's recommendations if not the standard of every 3 000 miles. Especially as this trip had 955 miles allotted for it. The last thing I want is to get stranded in the middle of nowhere when I'm traveling with all my belongings across the country.

Évaluation :

5

Very easy drop off

Évaluation :

5

I'm very satisfied with my experience at this location. Customer service is top notch, they always make me feel welcomed and I always feel like they're ready for me-- even on same day truck rentals! Thanks folks, glad to rent from you.

Évaluation :

5

Excellent rental location! Facility was clean and nice, employees were on point, fast, friendly, no complaints on truck, return of truck was fast and I was out the door. Pleasant experience! One of the best U-haul locations I've used in the KC Metro area.

Évaluation :

4

No improvements suggested

Évaluation :

5

It was a very god experience, personnel were courteous and knowledgeable, Keep on doing what are doing now Harlow White USMC Retired

Évaluation :

1

Staff was extremely rude. Additionally, they seemed highly frustrated with other clients and I for any simple question.

Évaluation :

5

I've used this location twice so far and plan on using them again. Always someone to help me with concerns and very easy check in and return.

Évaluation :

4

They rushed the transaction and didn't do a walk around rental with me. The previous trailer issues link expired before I could use it and and they used my liability insurance towards it. When I went to return on the self mobile rental, the link had expired and the hold time on the main line was over 10 mins. The site did loan me a ball and trailer light extensions. All they asked was I leave the extra non-rented equipment in the trailer. If you do not use the app, it will not register your phone location and not allow you to return at the appropriate time. Checkin guy was unkind. Rental guy was very nice.

Évaluation :

4

I left my cell phone on Christmas Eve and decided to pick it up the day after Christmas. In the mean time, someone there answered my phone (why I don't understand) and told the caller, "Anyone can pick it up." This resulted in much embarrassment for me because I had to open the door to someone I have nothing to do with. I felt obligated to say "thank you" while feeling completely shocked and uncomfortable.

Évaluation :

4

Truck was not clean. The cup wells were filthy. I was worried the cab was not disinfected. I don't like the policy of the 16th gas levels. When I put gas in the truck, from 5-6/16ths, it went to half for 7,00 $. I put in 3 $additional $ and the meter did not move. I had driven 48 miles. Young man at the desk was nice and efficient.

Évaluation :

5

Professional, courteous and very knowledgeable. Top notch location AAA+

Évaluation :

5

Outstanding experience. Best I've had with U-Haul! Will return to this location precisely because of how easy it was to pick up and drop off. Communication was great, service was better, and all with exactly the product I needed. Thank you to the leadership team and their staff.

Évaluation :

5

Great easy service

Évaluation :

5

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

Évaluation :

5

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Évaluation :

4

Customer service was pleasant , the guys were good , the process was ok , overall everything went well , of course the freight elevator was a little spooky but I got passed it ....

Évaluation :

5

Even when I had a problem it was taken care of in a timely manner

Évaluation :

2

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

Évaluation :

5

one of your male employees was rude not the female receptionist she was very friendly

Évaluation :

5

The price with quote sould be fixed when not used amount of hours. People don't know exactly how long and miles sould be looked over for better prices but over all fast service and great experience.

Évaluation :

5

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..

Évaluation :

5

I have rented many times from this location. The staff is always friendly, whether behind the counter or receiving the trucks. And the prices are great. I'm so thankful for U-Haul.

Évaluation :

1

I had problems with absolutely every transaction. Problem with pick up location pushed to 33miles away 40mins before pick .Problem at truck pickup. Problem at auto transporter pickup. Problem with drop off. I will need services again in 30days. And I am trying to figure out who I can use to avoid the added stress and delays other than you guys.

Évaluation :

4

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

Évaluation :

3

We were previously to pick up a uhaul off of Truman road in Grandview when we got there they didn't have the uhaul we rented and was very rude when we asked what we needed to do their response was “call uhaul” and they stormed off to move another vehicle almost hitting ours.

Évaluation :

4

Excellent service à la clientèle.

Évaluation :

5

Not much because everything you all do is extremely customer oriented.

Évaluation :

5

You guys were great. thanks.

Évaluation :

4

Have jumper cables available for customers

Évaluation :

4

I had a really good experience at this location.

Évaluation :

3

I feel I was over charge. Pay 118 $and some change. Put 10 $in gas. Only got 4,98 $ back. That's don't seem fair.

Évaluation :

5

Quick and efficient!

Évaluation :

2

This is absolutely the last time I deal with UHaul. I checked in on the app only to go inside & do the entire process again at the counter. Defeats the point of the app! I was th ere a month ago & was told then to call if i needed more time. So I did & was told I had to bring the rental back immediately. Fortunately, they ended up working with me & resolved it. But getting to that point requires a horrible argument. I called the 1800 number to to ask about this reservation. Nothing was convenient about that. And This morning NOTHING was convenient, incl where I had to leave the truck. The folks at the store were nice & did all they could. It's the uhaul policies that are the problem. Never again!

Évaluation :

5

Shawna was so awesome!! I truly cannot thank everyone enough there ar Uhaul. Especially after Budget Truck left us literally stranded for our cross country move. Im so thankful their inventory manager told me to call you. Your company went above and beyond to make sure we were taken care of. I will never again look elsewhere for any moving or storage needs. You have gained customers for life!

Évaluation :

4

Help unload lol but service was good and appreciated keep it up🥴

Évaluation :

5

This was an excellent experience. I would be most happy to be a customerf here nagainb. Merci.

Évaluation :

1

There was no gas in the truck.. I told them i would be going around 40 miles. They gave me a 35 fuel credit but i only got 19 back out of 100 deposit...

Évaluation :

2

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Évaluation :

4

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

Évaluation :

3

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

Évaluation :

5

Perfect Service!!

Évaluation :

5

Love it

Évaluation :

5

Very clean. The staff is very friendly and professional.

Évaluation :

3

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Évaluation :

5

Thanks

Évaluation :

4

Thanks Amanda and Shauna

Évaluation :

5

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

Évaluation :

4

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.

Évaluation :

5

Very good experience. Clean, safe space, and the staff went above and beyond to help me out.

Évaluation :

5

I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio

Évaluation :

5

Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....

Évaluation :

5

All is good

Évaluation :

3

The location is very good for my needs. I am very content with the price I am paying for my storage.

Évaluation :

5

Clean, new equipment, very helpful and respectful staff.

Évaluation :

3

Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.

Évaluation :

3

From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.

Évaluation :

4

Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.

Évaluation :

5

Great service!

Évaluation :

5

Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me

Évaluation :

5

5star

Évaluation :

5

Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!

Évaluation :

3

Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.

Évaluation :

5

Fast, easy, and convenient. Will definitely recommend U-Haul self storage.

Évaluation :

5

Amanda was great! Give that girl a raise!

Évaluation :

4

Easy to rent a storage and easy to make payments by phone or in person.

Évaluation :

5

Great service, got exactly what I needed!

Évaluation :

4

Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.

Évaluation :

5

Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.

Évaluation :

1

You had a fire and as a result, my property was water damaged.

Évaluation :

1

The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!

Évaluation :

5

Very helpful staff. Really know their stuff about moving and storing

Évaluation :

5

Excellent

Évaluation :

1

I was new to the building and the attendant did little to show me my storage after collecting my fees

Évaluation :

4

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

Évaluation :

5

The women who helped were very nice and took me through the whole experience. They should be commended.

Évaluation :

5

Very nice people. Painless experience

Évaluation :

5

Keep up the great work!

Évaluation :

5

Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends

Évaluation :

5

Very helpful

Évaluation :

5

I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.

Évaluation :

5

Great storage facility

Évaluation :

5

Exceptional service,

Évaluation :

4

The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.

Évaluation :

5

Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!

Évaluation :

5

Thanks Amanda, Your Customer Service is on point. AP

Évaluation :

3

Tons of homeless people that obviously live in the units.

Évaluation :

5

I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!

Évaluation :

5

Great service! Went above and beyond expectations.

Évaluation :

5

Great service, clean unit

Évaluation :

2

I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic

Évaluation :

1

Your service sucks

Évaluation :

4

When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful

Évaluation :

3

The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm

Évaluation :

5

This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.

Évaluation :

4

My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.

Évaluation :

3

THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.

Évaluation :

5

Merci!

Évaluation :

5

The staff was great

Évaluation :

5

Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!

Évaluation :

5

Everything was very professional

Évaluation :

3

Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,

Évaluation :

5

Staff were very helpful and nice. No issues

Évaluation :

5

Hot in the summer but staff was professional

Évaluation :

5

The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.

Évaluation :

4

Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.

Évaluation :

4

the majority of the staff with whomI had interactions were friendly and helpful.

Évaluation :

3

Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage

Évaluation :

5

! great

Évaluation :

4

Everyone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo

Évaluation :

5

Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.

Évaluation :

4

S.O.

Évaluation :

5

Ventilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.

Évaluation :

5

The entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!

Évaluation :

5

Good service

Évaluation :

5

Amanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.

Évaluation :

5

Staff was excellent. Helped solve all the problems that came up.

Évaluation :

4

Staff was great. Space and building felt a little unsafe, even with good lighting and cameras.

Évaluation :

4

Will be back....lol...helpful staff

Évaluation :

4

n/a

Évaluation :

4

The storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for