Customer Reviews for U-Haul Moving & Storage of Prescott

9 319 évaluations

2122 Hwy 69   Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector, Landmark: Across the street from (Home Depot in Prescott)

(928) 776-4805

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(928) 776-4805

2122 Hwy 69
Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector, Landmark: Across the street from (Home Depot in Prescott)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

susan l  |  Expérience générale 
Évaluation :
3

My front passenger tire had 30 psi when I got home. It was supposed to have 80 psi. I had to got to four gas stations to try and fill it that night and had to fill it two other times in the two days i had the truck. It was extremely frustrating dealing with that while trying to move all my belongings to phoenix. Staff was nice enough but there is no way anyone checked that tire before giving me the keys.

Jocelyn C 
Évaluation :
5

Excellent customer service from start to finish

MARTIN J 
Évaluation :
5

Check out guy put wrong mileage when I returned it 283 miles later it indicated that I drove over 20 000 miles!!!

Rick D 
Évaluation :
2

Complete disorganization.

Glenn S 
Évaluation :
3

It took a long time to pick up the trailer. The trailer was covered in oil. Other than those two things everything was fine.

Kevin K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W 
Évaluation :
4

Loading dock to inside storage was not accessible due to vehicles parked there

Bruce P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed C 
Évaluation :
5

No worries there! Told them of the problems I experienced with the equipment. They were understanding.

Robert F 
Évaluation :
2

Very difficult to pull up properly for trailer pickup. No where to turn around. To many parked cars.

Shireen K 
Évaluation :
3

I had very mediocre customer service upon pick up and excellent customer service upon drop off. Needs to be more consistent. Truck window was dirty, only had half a tank of gas, and the exhaust system had a leak. This causing me to have to make an additional stop for fuel before even loading, and exhaust fumes in the cab during the trip. Also trying to gauge a half of tank of fuel for return was an inconvenience to say the least.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L 
Évaluation :
5

Nice people!

Rick W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harlod J 
Évaluation :
5

People were friendly and knowledgeable. Equipment in great operating condition. 5 Star rating for pickup location. Easy to find.

Crystal E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margarita r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leah T 
Évaluation :
5

Aucun

Ernest S 
Évaluation :
4

Decent service.

ALISON K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter H 
Évaluation :
5

All the staff are helpful and friendly. I use their service often, and they provide excellent service each time.

LYNNEA B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ton t 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen M 
Évaluation :
5

Very efficient operation. The man met me before I could get out of my truck, unhooked the trailer and said I was good to go!

Dian S 
Évaluation :
3

I've used this location twice. Both times the staff was friendly. The most recent interaction was good, but there seemed to be some confusion with lost keys to the truck I was supposed to get. They did quickly find another truck, so this isn't really a complaint, just a simple note.

ALISON K 
Évaluation :
5

I had some problems with my location changed (not by me), and sent to the other location and know one was there to help me. I went back to my original location where the trainee and experienced helper could not get the trailer hooked up. Had to leave without the trailer (while I had movers waiting for me). Came back in the afternoon where Victor was a great help getting things worked out. The two female employees were great with hooking up the trailer and I was on my way. I wish I had the female's names but they along with Victor were very apologetic and very helpful. I will use them again in the future.

SUZANNE L 
Évaluation :
4

poor maintainance. good service

John E 
Évaluation :
5

FIX YOUR APP! The app could not find my location, and it absolutely would not scan the barcode at the location. I could open the barcode scanner and it would stay open UNTIL I POINTED IT AT THE BARCODE and then it would immediately close without reading the barcode.

Schelley B 
Évaluation :
5

Excellent service, we had to extend two times, zero problems. Easy turn in. We'll rent from them again.

rex h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B 
Évaluation :
4

Much nicer than pickup

Pat F 
Évaluation :
5

Everything was great. Priced a bit high.

jon f 
Évaluation :
5

Great equipment and great customer service!

Chris P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M 
Évaluation :
5

Very friendly and helpful check in attendant, dropping off was so easy. Merci.

Tracie B 
Évaluation :
5

The service I received here was top notch! Shelby, Scott and Victor treated us with respect, deference and compassion. The anxiety of moving is huge and the team at this location set us at ease with their reassurance and sound advice from years of experience.

Larry K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jefferey s 
Évaluation :
3

Was not happy that the gas gauge stuck when we were filling up the tank on return so instead of doing just 3/4 tank it quickly flipped to totally full!. I told the associate but he said that was nothing he could do on a refund. That is not good customer service. You could clearly see that the tank was over what was needed for return and therefore you benefited from this. I 100 % expected that this should have been compensated back to me. NOT happy.

Beth H 
Évaluation :
5

Customer service was great!

Shawn S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reid Y 
Évaluation :
5

Victor was very professional and helpful. he and his crew made our move go smoothly. Thank you Victor

Jim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance T 
Évaluation :
5

Your employees are very helpful.

DAVID F 
Évaluation :
5

Everyone i dealt with was very nice and professional. I would recommend this Uhaul location to everyone I know..

Terrence K 
Évaluation :
5

Victor and his team took very good care of me again, getting me the equipment I needed in a timely manner. Merci.

Steve W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K 
Évaluation :
5

The truck was excellent and the customer service was superb.

Alan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C 
Évaluation :
4

very good employees.

kevin w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C 
Évaluation :
5

Great Staff!

christine c  |  Expérience générale 
Évaluation :
3

The thing I dislike most about this location (Hwy 69 in Prescott, AZ) is the area where one picks up trailers, and other towable items. The area is in front of the building, where there's ONE WAY In & ONE WAY OUT. The problem with this is that there is nowhere to turn your car or truck. It would be great if, after they hook your trailer, etc. up to your vehicle, you could then pull through the area, and then either drive out to the highway, or pull around the building, and back up to the same driveway that you drove in on.

Randy T 
Évaluation :
5

Service was top notch

Ken N 
Évaluation :
5

very easy process. would highly recommend

Donald D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David s 
Évaluation :
2

The front desk person was terrible. He quoted me $700 + for a hitch with wiring. I opted to only get the hitch ($320) since it was for a bike rack, but would have liked the wiring, in the event I ever towed a trailer. When I asked the hitch installer (the owner) at time of pick-up, he indicated it was about $120 more for the wiring. It was unfortunate that the desk clerk was not accurate (nor did I feel comfortable that he knew what we was doing at all).

Edward L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl B 
Évaluation :
3

Uhaul without question work on the damn app. There so many issues it becomes frustrating and more of a pain in the ass than it is streamlined. I'd rather deal with someone at the city counter than the stupid app. Even so, the latency on the app is bullshit and the repetitive questions about miles, exact location address including the residents name, 2 ppl for reference, I mean cmon. You already take ID and credit card information. Also it's a little ridiculous when you follow the process on the app and have to do it again at the city counter. Gtfoh with this under developed bullshit!!!!

Jacob M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trisha s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C 
Évaluation :
4

The only complaint is that , we needed to speak to someone about leaving the truck sit at the Prescott U-Haul facility while we unloaded it into Uhaul storage locker , when we called we were placed on hold for 45 min while sitting alongside the highway. The person who answered the phone on 3-17-24 told us that the people in the store were their biggest priority . One would think that having a piece of Uhaul equipment sitting alongside the road would have priority due to it being a safety concern.

DAVID L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D 
Évaluation :
5

Great staff, very helpful

Michael D 
Évaluation :
5

Installed with care and great quality! Thank you so much!

Laura K 
Évaluation :
3

The truck was dropped off at this major location and even though it may have been after hours, there was two women inside that didn't help when I tried to open the door. The mobile app was difficult to use and it wasn't recognizing my location so I couldn't complete the full drop off process.

Mark W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP S 
Évaluation :
5

No running lights., but I mentioned this when I dropped it off.

Richard N 
Évaluation :
5

Very busy and no parking. Struggle to get in and out

Justin K 
Évaluation :
5

The staff was very busy but still took the time to provide excellent service to myself and the other customers who were helped while I was waiting.

JENNA L  |  Premières impressions 
Évaluation :
5

Staff courteous and friendly. Efficient and well run store.

Craig R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B 
Évaluation :
5

Y'all did great, on both ends of the trip, thank you!! Solved a huge problem for me, and I am grateful that the service was available!

Susan D 
Évaluation :
5

Great service and moving went smoothly!

Lori B 
Évaluation :
5

Thank you so much for your staff and kudos hats off for the awesome work that Daniel did fixing the wiring and installing the break controller on my GMC Sierra. He fixed it right the first time very skilled and wonderful tech. He explained everything to include recommendation for replacing the old break controller. God Bless and thank you everyone at Prescott U-haul. Sincerely Joseph Mandile

Joesph M 
Évaluation :
5

The 2023 pick up truck and car carrier were ready at site on time. Staff responsive and flexible for last minute pick up time change. We did a 340 mile round trip to Kingman to pick up a car. The truck and trailer worked very well at highway speeds even without trailer brakes. Truck stopped well due to 4 wheel disc brakes. Highly recommend this combination for moving cars.

Frederick M 
Évaluation :
5

My Extreme appreciation for Victor and his wonderful staff!! Everyone at this location does everything a customer could ask for, from quick professional service to having great upbeat personal service during the rental process, always having the right, quality equipment. Thank you!! Bret Davis, a small business man.

Bret d 
Évaluation :
5

Friendly support

Rick A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N 
Évaluation :
5

Best storage facility! Staff ALWAYS friendly and helpful- so unusual ( but appreciated) these days!

PATRICIA O  |  Premières impressions 
Évaluation :
4

Brandon was an excellent representative of the facility.

Jerome B 
Évaluation :
5

All good. Truck was clean and ready at pickup.

John K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis G 
Évaluation :
4

All was good although hard to get a hold of clerks on the phone. Perhaps they need more help.

laurie s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara L 
Évaluation :
5

Dan was very professional

Leon K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B 
Évaluation :
5

If staff was available, it would be nice for someone to walk a first-timer through the access system and where there room is. We were lost our first time, even with a map. Two key pads threw us off a little. Staff was VERY friendly.

Linda O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
5

Having to manage storage is seldom a pleasant experience. This UHAUL facility and staff were consistently awesome in all regards over the 2 years I used this location.

MARC H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william h  |  Expérience générale 
Évaluation :
5

When it snows it gets pretty icy and slushy down at the loading dock but the staff works very hard to keep it clear and safe which I greatly appreciate. They do a good job considering the situation. The office staff were also super helpful and friendly.

Melody S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiana S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda P  |  Premières impressions 
Évaluation :
5

Mason was fantastic very personable. A solid for Mason

Michele S  |  Premières impressions 
Évaluation :
5

.

SCOTT C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian G  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone T  |  Expérience générale 
Évaluation :
2

I set up auto pay Somehow it did not get saved when your employee entered info. So as a result December rent was not paid on time. I thought it was handled by the employee who was supposed to set up auto pay. When I came in to pay January rent there was an additional $50 charge I had to pay. This was your employees fault for not setting up the auto pay correctly. Not real happy.

Elaina R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty S  |  Expérience générale 
Évaluation :
4

I noticed there wasn't a prorated refund for the time I didn't use (about 24 days worth). I know other storage facilities issue refunds like this… almost disappointing that Uhaul kept that. It is what it is, overall the experience was fine.

Christopher C  |  Expérience générale 
Évaluation :
5

Payment for storage units should be prorated if the unit is cleared early.

Amber D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S  |  Expérience générale 
Évaluation :
4

Came with my crew and multiple vehicles to clean out our unit only to find that the elevator was not working and there was nothing we could do. You have all of our email accounts. If something as critical as the elevator is not working, you should send out an email to everyone with a storage unit to alert them to this problem. Your exterior walls should be insulated. Some of the stuff that we had against the exterior wall got mold on it because of how cold that wall gets. Never even thought of that when we were given that unit. I have a ton of books still in there and am praying that they are not moldy as I would be heartbroken. You should warn people about that or insulate those walls so they don't get so cold. New management is WAY friendlier than the previous one!

KAREN P  |  Expérience générale 
Évaluation :
5

Very clean units. Staff are very friendly and helpful.

Kendra G  |  Expérience générale 
Évaluation :
2

The trucks are parked in the back lot in such a way that makes accessing the units in the back difficult and sometimes impossible with anything larger than a car. The unit leaked at the back. The roll up door came off the pulley several times. The previous tenant had a good deal of rodent activity. The elevator was out of order several times and we had to empty an indoor unit with a hand truck down the stairs. The ear piercing door alarms are quite unpleasant. The units are pricey and the late fees start sooner than any of the other facilities I store with. The staff and call holding times were some of the worst that I have experienced at any of the local facilities, but occasionally I would get a very pleasant and helpful staff member. The facility overall is clean and well maintained. The bathroom is very much appreciated and not offered at every facility. Overall, one of my least favorite facilities in the area and I am glad to be out of it.

Matthew B  |  Expérience générale 
Évaluation :
5

Mark new exactly how to help us pick the right size and type of unit I was looking for. Thank you again

SAMANTHA P  |  Premières impressions 
Évaluation :
5

GREAT CUSTOMER SERVICE

Holly K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bon B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P  |  Premières impressions 
Évaluation :
3

Access to the storage units was difficult at times do to how many rental trucks and trailers were stored in the parking lot. Wasn't able to drive through without equipment moved Semi trailers often trying to fit so made access tough at times and or had to sit and wait for them to finally get maneuvered around the tight space

Sean M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful.

Michael S  |  Premières impressions 
Évaluation :
4

The only thing I would say, is that the cost was a little high for the size of the storage. These days, people don't have a lot of money to spend and this was one of the reasons I had to move my things out.

Lissa S  |  Expérience générale 
Évaluation :
5

Ils sont super!!!

Barbara P  |  Expérience générale 
Évaluation :
1

Elevator out of order. Had to walk 4 flights to access unit. Upon move out, had to move all items from storage down 4 flights of stairs. Staff was uncooperative unhelpful manager was not on premises and not answering phone calls.

JAN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE C  |  Expérience générale 
Évaluation :
5

Richard and staff were incredibly helpful and friendly and would recommend to everyone!!

Tracey C  |  Expérience générale 
Évaluation :
2

I haven't been storing with Uhaul yet ... The code I was given on Saturday (during my online agreement) did not work for me on Sunday. due to unexpected rainfall, it was very inconvenient. however, it did appear that an employee who helped me during office hours AND the employee who helped me after hours both that did all that they could to be helpful.

Bridget S  |  Online Move In 
Évaluation :
4

The ramp on back of the building was not always clear so it was difficult to load and unload the car.

DANIELLE H  |  Expérience générale 
Évaluation :
5

Great staff all around.

JOHN S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eleazar n  |  Premières impressions 
Évaluation :
4

In my opinion, the computer software they use is problematic. It causes delays and is just a PITA. Other than that it was grest, clean, carts available to use and has a bathroom.

Michael D  |  Premières impressions 
Évaluation :
3

Access off highway is treacherous

JAN M  |  Premières impressions 
Évaluation :
5

I have used this storage location, Prescott, off and on since they opened. The staff has always been professional with personality! Boxes of all sizes and all things moving and storage for sale at the office. Always clean and I always feel safe in the building, an older woman always working alone. Nice clean bathroom in the office too. Awesome loading dock situation, well thought out.

Tonia F  |  Expérience générale 
Évaluation :
5

I like that you have used boxes for reuse. Very efficient business, keep up the good work.

DANIELLE H  |  Premières impressions 
Évaluation :
5

Keep up the great work!!!!!!!!!

John J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen T  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie C  |  Expérience générale 
Évaluation :
5

Our experience overall favourable.

Greg F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIA J  |  Premières impressions 
Évaluation :
5

Excellent service! We will be renting a truck in the next month or so.

adrienne e  |  Expérience générale 
Évaluation :
5

The employees are always going out of their way to help customers.

LYNNEA B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara R  |  Expérience générale 
Évaluation :
4

My experience with your facility has been stellar, right up until the day I vacated my unit. I have nothing but good things to say about the storage facility itself, with special thanks to your cleaning crew. The spoiler to my experience was the day I moved from my unit. I came to the office more than 2 weeks prior, to ask about notification, procedures, refund policies, hours of operation, etc., to make sure of being able to coordinate my move out smoothly. I needed to hire help, so it was important to me that I have all my bases covered, so as not to waste people's time or efforts. I was able to get movers to come on Sunday August 13th at 8am. This time was deemed appropriate, as the signage on the building near the entrance clearly stated, that the building is accessible 7 days a week, from 5am-10pm. However, upon arrival, the building was locked. We waited and waited, no one came to open the building. We finally gained access through the 24hr stairwell door, and were able to complete the move-out, be it NOT conveniently. I was contacted later that day by a female employee asking if I had vacated my unit. I told her I had, and she wanted to "close it out" immediately over the phone. I told her I had a large refund due, and would be going into the office first thing in the morning to settle, and close out the unit & account. I told her of my difficulty getting into the building, and that moving out through the stairwell was awkward and inconvenient. She then became condescending & defensive, telling me that the facility doesn't open until 9am on Sunday, and that it is clearly stated. I reiterated that I was aware that the "office hours" started at 9am on Sunday, but that the signage on the building clearly states that the storage building hours start at 5am. I did not appreciate her attitude, period. I arrived early on Monday to get my refund balance, which was handled kindly & expeditiously by Rick. I showed Rick a photo of the sign on the building, and asked his opinion of the interpretation of the verbiage used to show office hours & storage building hours. It was the same as mine, and he asked me where the picture was from. He was quite surprised when I told him it was attached to the building wall, adjacent to the entry door. It was then that it became clear to me, that few, if any, of the office staff have ever read the sign, or are even aware that it says that the building has different prescribed hours than the office. So, I'm thinking either the building hours should comply with the sign, or you should change the sign to match the hours that you actually want to keep. Respectfully, Robin Caviglia Sent from my iPhone

Robin C  |  Expérience générale 
Évaluation :
5

The only complaint is we just picked up the 15' truck & was more thank half way home when it started raining & coming down in buckets. Turned on the wipers… all of a sudden there was this horrible noise … the passenger side wiper was broken & scratching the windshield. When we got home… we tied a wash cloth on the end of the wiper, so it wouldn't scratch the windshield any more. Other than that- everything was really good.

Barbara P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex y  |  Expérience générale 
Évaluation :
5

Definitely great service! We will use again for any storage needs. UHAUL made our long distance move much easier from start to finish. Staff very knowledgeable and friendly. Merci.

Constance C  |  Expérience générale 
Évaluation :
4

We haven’t moved in tet

adrienne e  |  Premières impressions 
Évaluation :
5

Staff very helpful.

Linda H  |  Expérience générale 
Évaluation :
5

Merci

STARLA O  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMAN P  |  Online Move In 
Évaluation :
4

I didn’t move out. Unit was double booked, so I was moved out without a refund being initiated two days after moving in. I never had a chance to bring anything in. The manager got me squared away with another unit.

Carlos H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew E  |  Expérience générale 
Évaluation :
1

Staff is rude.

Carolyn L  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONDA J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHRYN F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RoJean M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE K  |  Expérience générale 
Évaluation :
2

BCustomer service was good, "beat around the bush" A LOT. Doors locked even thou there is a pin pad. Why? Super inconvenient. Took forever to get a decent worker. In the end I appreciate the patience and attitude. "Really" appreciate the removal of the late fee. Just a little upset that I had to go back and forth so much, wasted a lot of gas.

haruhi f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britany P  |  Expérience générale 
Évaluation :
5

Good company. Drop the Spanish lingo.

Rod W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S  |  Premières impressions 
Évaluation :
5

The young lady Rachelle Smith and Isaiah who helped me yesterday were absolutely amazing. Excellent customer service and very helpful. Two great assets for the U-Haul team

Seth P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C  |  Premières impressions 
Évaluation :
5

Thank-you for making it so easy.

Kathleen A  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine B  |  Expérience générale 
Évaluation :
5

This is the best place in and around Prescott, AZ for storage at a fair price and with excellent and convenient facilities that are climate-controlled and secure. The staff are knowledgeable and friendly.

Michael S  |  Expérience générale 
Évaluation :
5

I spoke to everyone behind the counter, and all of them were genuinely nice. The gentleman who helped me was knowledgeable and ensured I was well-educated about the storage rules and restrictions. They answered all my questions and cross-sold me a truck to move the last of my items from California. I will drive it by myself and trust them to provide me with a truck that will get me safely from California to Prescott.

LYNNEA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad m  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H  |  Premières impressions 
Évaluation :
5

Still getting calls about balance but called in twice they say I am okay no balance. I am still getting calls about a balance due. I don't know why

william r  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen G  |  Expérience générale 
Évaluation :
5

We chose this climate controlled facility to store our extensive wine collection and better art work. Conditions were always as promised and when I forgot to put in my entry code the alarm dutifully sounded. There were always plenty of carts available. I was always impressed with their meticulous cleanliness. I would absolutely rent at this facility again.

CHARLES F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODEEN M  |  Expérience générale 
Évaluation :
5

Very good service and quick

Maria P  |  Premières impressions 
Évaluation :
3

When I booked this reservation in Chicago, originally I was dropping off a small enclosed trailer. Things changed on my trip from Chicago to Prescott ended up with a car hauler and a 15 foot truck still to be dropped off at Prescott location I was told that I would get a storage locker free for the first month 5 x 10 when I arrived they told me that they do not participate with the promotions for the free one month storage locker then he said let me see what I could do. I need help with the storage locker free but it's not anything to what he did but aggravate me saying that you guys don't participate in this promotion, and answer all the traveling. I was doing to have someone just, not know what they're talking about. It's pretty frustrating. The other thing was I was there after 5 o'clock, so I had to use the service entrance with the keypad which was very poorly explained to me. I didn't know that there was two keypads that I had to use but that finally got straightened out so all in all people there need to be trained a lot better Customer relations as well as knowing their product and equipment in a little bit more thorough explanation on how to use keypad entry

jeff m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L  |  Expérience générale 
Évaluation :
5

Good company.

Rod W  |  Expérience générale 
Évaluation :
5

I highly recommend this facility

Crucita B  |  Expérience générale 
Évaluation :
1

One of my units was burglarized. Approximately six to seven thousand dollars of shop tools were taken. All efforts to reach a compromise with U-Haul, have been ignored. My situation is insignificant to U-Haul, as I suspect, it is with other customer complaints. If necessary, you May contact me for any additional information.

CHARLES M  |  Expérience générale 
Évaluation :
5

Merci

Starla O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A  |  Expérience générale 
Évaluation :
4

A little expensive…

Philip S  |  Expérience générale 
Évaluation :
4

The staff and customer service at the Prescott office is about average very professional .

Charles B  |  Premières impressions 
Évaluation :
4

Mouse problems should have been avoided

James I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bud T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie S  |  Premières impressions 
Évaluation :
5

Na

Christopher G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S  |  Online Move In 
Évaluation :
5

Sherie Free, the U-Haul Moving Center General Manager, went out of her way to help make my move out successful.

Linda P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis Z  |  Premières impressions 
Évaluation :
5

Sherie was great to work with and was helpful and efficient in getting everything set up for our storage unit rental - Thank you!

DEAN H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE B  |  Expérience générale 
Évaluation :