Évaluations des clients U-Haul Moving & Storage of Prescott

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Prescott

Cote générale :

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LAURA C.
Évaluation :

Le client n'a pas laissé de commentaire.

SETH T. | Expérience générale |
Évaluation :

Our dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.

Troy A.
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Le client n'a pas laissé de commentaire.

CHRISTINE D. | Expérience générale |
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Excellent

ROBERT B.
Évaluation :

Scott and KJ excel in customer service and knowledgeable in all areas of UHaul.

ROBERT L.
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Quick checkout. Efficient operation.

BRADLEY A.
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Your difficult to talk to on the phone!

REBECCA B.
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Le client n'a pas laissé de commentaire.

richard m. | Premières impressions |
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We were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.

Kris K.
Évaluation :

Manager was rude, and harassing, rented 20' Truck for a day, wasn't able to load and unload in that time frame, called early to extend for another day. all in all was on hold for over 2 hours including time calling in to extend for a day, the next morning begain to get harassing phone calls from manager telling us he needs his truck back and that I was supposed to be back by 9:00 am. Very disappointed with Uhaul, made us rush and strees out. Will probably not use you again. He needs to be fired! No one should pay good money to be harrassed and bullied by a service company.

Jennifer R. | Premières impressions |
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Whoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

RALPH H.
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The drop off was finished in just a couple of minutes, even though they were very busy. One oddity though is that there is a lane used for dropping off a rental right in front of the building, but you have to pull up into the lane heading the opposite direction, and back up your vehicle in order to leave. You can't exit going forward as there is no access to the highway.

Nita B.
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Have fuel level on full

GARY R.
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all excellent

LARRY C. | Expérience générale |
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only problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.

Chris P. | Premières impressions |
Évaluation :

Unit we rented had green tie that could not be removed without cutter, but told it’s easily ripped open. Unit had no lock inside as promised.

JOHN S.
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Le client n'a pas laissé de commentaire.

MICHAEL SHANE H.
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Le client n'a pas laissé de commentaire.

Russ P.
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Le client n'a pas laissé de commentaire.

Matthew M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

THOMAS JOSEPH L.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Le client n'a pas laissé de commentaire.

Richard B. | Online Move In |
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Most graceful and very professional staff. Your over all U-haul business will be called again. Thx.

edna a f. | Premières impressions |
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Bathroom was very dirty with this virus going around. You should keep your bathrooms cleaner

TEENA D.
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Le client n'a pas laissé de commentaire.

ANDREW EDWARD B.
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Le client n'a pas laissé de commentaire.

NATHAN D.
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Le client n'a pas laissé de commentaire.

David C.
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Have rented from here several times. Quality from the store and equipment, to agents. After 1,500 miles this week, last thing I wanted was to wait around to get checked in and get receipts. I wasn't there 15 minutes from the time I pulled in, to the time I was done and heading home. This trip I got the service and quality equipment that made it worth spending money I really didn't have. And the equipment looked ready and reliable when I rented it, which helped me relax my anxiety. I've learned to trust the equipment I get from you guys. And when traveling alone, under stress and through long stretches of desert, it really makes the trip so much better and easier. I hate writing comments, but this was a 3,000 mile trip I mentally and physically didn't want to make. As soon as I picked up the trailer, I started feeling more at ease about it. Much appreciated, especially since I was picking up my dad's pristine old truck, which had been in storage since he died. Thank you, to the whole team!

Gregory V.
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have more employees so I don't have to wait at all.

JOSEPH W.
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Le client n'a pas laissé de commentaire.

LOUIS D.
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Le client n'a pas laissé de commentaire.

James H.
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We were completely satisfied and happy with the service and experience that we had with this U-Haul dealer. The online check-in was easy and everyone was extremely nice.

Bryan P.
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Le client n'a pas laissé de commentaire.

Austin O.
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When I made reservations it was not for this location. I received a text stating the location of service but not being familiar with the area I did not realize it was not the pickup location I planned. Your text and email should make it very clear that there is a change in the planned pickup area.

Robert R.
Évaluation :

No issues

brain W.
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Le client n'a pas laissé de commentaire.

Robert O.
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The reservation was made at the Prescott Valley location. The confirmation did not purposely identify the change of location. Went to the Prescott Valley location and no vehicle was available, they were unable (as always) to check where the reservation was transferred too. Worst customer service of any U-haul dealer I have ever done business (and it is over and over with this location) with. I have, in the past, rented the same vehicle at this location. Never again will I use this location, a poor representation of your company. The Prescott location is very professional and did an excellent job on the rental. If your system changes the location of the rental, please made that apparent to the customer, so there is no guess as where to go. It was in your confirmation, but no notification of the change, just changed.

kirk N.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

THOMAS VERNON S.
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Fix the online check in software. It was a waste of time. Will not use it again.

MARLENE H.
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Le client n'a pas laissé de commentaire.

Laura H.
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Le client n'a pas laissé de commentaire.

stephen g. | Expérience générale |
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Always clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.

OTILO V.
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Le client n'a pas laissé de commentaire.

donna B.
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When I explained my problem to Adrian, he was so helpful. We wete stuck in OKduring the ice storm and were stranded for 2 days in a motel, there were dtours. He extended my due date and added 100 more miles. Very helpful! When we returned the van and equipment we were met in the parking lot and sent on our way by another guy whose name I can't remember, but he was aware of the situation and called me by name.

FLOYD B.
Évaluation :

Le client n'a pas laissé de commentaire.

LESLIE I.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Jason J.
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Le client n'a pas laissé de commentaire.

JOHN W.
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Le client n'a pas laissé de commentaire.

Jim I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

Erin K.
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Le client n'a pas laissé de commentaire.

ROBERT C.
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Depends on your location, the person I called to find out that I really had to drive four hours each way to just get the truck was very understanding, and helpful,. You have very good workers that impressed me. That makes the negative parts stick out.

christina P.
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Le client n'a pas laissé de commentaire.

Jeannine F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SARA S.
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Le client n'a pas laissé de commentaire.

Deborah G.
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Le client n'a pas laissé de commentaire.

ALBERT E.
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Nothing. They did a fantastic job, from start to finish! They were quick and ready! They worked like a fine oiled machine. No one skipped a beat. I would not give them an "Excellent" rating but an "Outstanding rating. Yes, I would definitely use them again! :)

ANDREW M.
Évaluation :

The manager I dealt with, KJ, was most definitely the most unprofessional, unclean, and unhonest person I've ever met. I'm not positive but I'm pretty sure he was intoxicated on something. I will never deal with this company again

JOSEPH N.
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Le client n'a pas laissé de commentaire.

Duane B.
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The inside the cab was dirty and the back of the truck floor covered in dirt.

Thomas J.
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kurt G.
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Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

I cannot recommend U-Haul itself for the incredibly poor treatment and misrepresentations made during my move, but the staff at this location was helpful and courteous.

Michael M.
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I cannot recommend U-Haul itself for the incredibly poor treatment and misrepresentations made during my move, but the staff at this location was helpful and courteous.

Amanda A.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy J.
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2011 truck with 140k miles ran rough especially on cold starts, trans & u- joint made clanking upon shifting, rattling was terrible & loud. I thought it was going to break down at any moment the whole trip.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff P. | Premières impressions |
Évaluation :

awesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!

Terrance P.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard F.
Évaluation :

Improve incoming phone call back log issue.

Dawn N.
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Le client n'a pas laissé de commentaire.

Bryan M.
Évaluation :

Great genuine group of workers at this location!

Jim N.
Évaluation :

I rented a 15' van. As soon as I pulled off the lot the engine light came on. I drove a quarter mile down the road and the overheat light and alarm went off. I turned around and took it back. I got another van that was in good working order, but lost a lot of time. The new reservation return time didn't account for the 30mins I lost swapping trucks. Unfortunately this is what I've come to expect from Uhaul. I've been renting from Uhaul since 1985. I think it's only gotten worse.

Lori G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER V.
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Le client n'a pas laissé de commentaire.

James P.
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Le client n'a pas laissé de commentaire.

DAVID L.
Évaluation :

Le client n'a pas laissé de commentaire.

James R. | Online Move In |
Évaluation :

My only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!

JAMES K.
Évaluation :

Le client n'a pas laissé de commentaire.

martin W.
Évaluation :

Card was charged for an extra day on the trailer despite dropping both off at the same time....took about an hour on the phone to get it straightened out..

Gene P.
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Le client n'a pas laissé de commentaire.

Gina B.
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Le client n'a pas laissé de commentaire.

Jared C.
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Le client n'a pas laissé de commentaire.

MARY Z.
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Le client n'a pas laissé de commentaire.

Logan G.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

Ryan W.
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Le client n'a pas laissé de commentaire.

charles L.
Évaluation :

Excellent customer service

TERRANCE P.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Can't think of anything. The entire process was very easy & details were clearly explained .

Duane B.
Évaluation :

???

ROBERT M.
Évaluation :

I have utilized this particular U-Haul store many times. I am always pleased with the service, products and vehicles. The staff is friendly, courteous and professional. The vehicles are always clean, and operational.

PETER B.
Évaluation :

I said N/A on the equipment. It was clean, but probable the oldest trailer in Uhaul's fleet. VERY old and crusty.

James E.
Évaluation :

Great service. Perfect money saving advice. Very satisfied

Duane H.
Évaluation :

Everyone was very nice and helpful. I reserved a trailer online which made it very easy.

MICHELLE J.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemarie C.
Évaluation :

More front desk personnel, so that the customer does not have to wait that long. Thank you.

Keith F.
Évaluation :

I called this location four times to arrange my ubox order. The first three times, the phone was answered promptly, and I was connected to someone who could answer all my questions. The fourth time, about two weeks ago, it was very difficult to reach anyone on the phone - I would call and the call went directly to the hold system. One time I waited 45 minutes on hold. Finally, I got through, and person I spoke to could neither give me details on my ubox nor called me back.

Justin A. | Premières impressions |
Évaluation :

Manager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.

FLORENIO R.
Évaluation :

Never enough employees (lately) I see your customers frustrated, by it just gets kR. A. Z. Y in there IFTEN!!!!!09?

Rock T.
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Le client n'a pas laissé de commentaire.

Judy(sourced) C.
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Le client n'a pas laissé de commentaire.

Pedro M.
Évaluation :

Lower the prices a little

Jim W.
Évaluation :

Le client n'a pas laissé de commentaire.

CRYSTAL F.
Évaluation :

Le client n'a pas laissé de commentaire.

TOM C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Doyle P. | Premières impressions |
Évaluation :

Parking is an issue. Had to park down hill with rental trucks to get to office .

Bea M.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Reserved a 6x12 trailer a week in advance. Got a call one day before scheduled pick up saying that they did not have a trailer. My choice was drive a 120 miles to pick one up or take a smaller one. So why gives with this? Why bother to reserve? This is not acceptable.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard N.
Évaluation :

Always pleasant

Jana B.
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Le client n'a pas laissé de commentaire.

Stephen V.
Évaluation :

Nothing

dale e. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gail C. | Expérience générale |
Évaluation :

The staff were very slow in the store.

OCEAN R. | Expérience générale |
Évaluation :

The ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now

Kristie F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROGER D. | Premières impressions |
Évaluation :

KJ is awesome to work with....best ever!

Renny R. | Expérience générale |
Évaluation :

Top notch customer service and support throughout my entire stay and use of services at this facility. I would 100% highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.

MIchael B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cathy G. | Premières impressions |
Évaluation :

KJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.

Julia A. | Expérience générale |
Évaluation :

they did not refund the week i feel i deserve since i moved out a week before my month was over.

Shawna M. | Expérience générale |
Évaluation :

SERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.

Terry L. | Premières impressions |
Évaluation :

this was very easy.

Cindy G. | Expérience générale |
Évaluation :

The employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.

CYNTHIA T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARK D. | Expérience générale |
Évaluation :

Guy where fast and friendly thank you

Dustin E. | Premières impressions |
Évaluation :

Great Place Everyone was very helpful!

Jim D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard P. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Gail C. | Premières impressions |
Évaluation :

I was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?

Blake W. | Premières impressions |
Évaluation :

It was very quick and simple to get a storage unit and it is very clean and even came with a free lock.

PATRICIA M. | Expérience générale |
Évaluation :

Manager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.

Debra D. | Premières impressions |
Évaluation :

had reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all

Cathy G. | Expérience générale |
Évaluation :

KJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !

Sandee S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA M. | Premières impressions |
Évaluation :

Super helpful! Got us a second storage unit when all our stuff wasn’t fitting into just one! We would be stuck in a bind if it wasn’t for their help.

John B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TOWANA B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Miriam C. | Expérience générale |
Évaluation :

The space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.

Patricia H. | Expérience générale |
Évaluation :

I went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn’t open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn’t even think they had done anything wrong.

BILL S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joan N. | Expérience générale |
Évaluation :

Bryan the manager is wonderful to have working there. I’m sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!

Stephen F. | Expérience générale |
Évaluation :

Clean facility and nice workers. Sometimes it’s a cluster f&$@ in the office but they are nice and knowledgeable.

Monte C. | Premières impressions |
Évaluation :

Everything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!

Marla B. | Online Move In |
Évaluation :

We had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.

Joe Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary T. | Premières impressions |
Évaluation :

Brian and Danny are TOP NOTCH Customer Service for Uhaul

Michael D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dave C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lauri o. | Expérience générale |
Évaluation :

I was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!

Walter C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William B. | Premières impressions |
Évaluation :

keep up the good work

Keaton T. | Expérience générale |
Évaluation :

They lost my whole storage unit

Ana R. | Expérience générale |
Évaluation :

Thank you for going the extra mile

Terry T. | Premières impressions |
Évaluation :

Very helpful and friendly

MARK M. | Expérience générale |
Évaluation :

All the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger

Royal arthur L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keaton T. | Premières impressions |
Évaluation :

Good

Lenene T. | Premières impressions |
Évaluation :

Scott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.

Kenny V. | Premières impressions |
Évaluation :

Great service, clean facility. Very helpful staff.

Bryan L. | Expérience générale |
Évaluation :

Wonderful experience. Multiple elevators would have been nice.

Arlene K. | Expérience générale |
Évaluation :

Excellent service

Adriana F. | Expérience générale |
Évaluation :

We had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.

Phyllis S. | Premières impressions |
Évaluation :

Very dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!

Royal arthur L. | Premières impressions |
Évaluation :

Clerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..

RAY P. | Expérience générale |
Évaluation :

A little expensive for a storage locker but worth it given my situation

holly e. | Expérience générale |
Évaluation :

A little pricey but wonderful in all ways that a storage location should be.

LEISA R. | Expérience générale |
Évaluation :

I have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!

DENNIS H. | Premières impressions |
Évaluation :

With my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+

jim h. | Expérience générale |
Évaluation :

the best customer service

James R. | Premières impressions |
Évaluation :

The crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.

Karla C. | Expérience générale |
Évaluation :

Good place.

Pamela C. | Premières impressions |
Évaluation :

I had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.

MERLE W. | Premières impressions |
Évaluation :

Everything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.

Tom G. | Expérience générale |
Évaluation :

The U-Haul staff was outstanding!

Jacob A. | Expérience générale |
Évaluation :

My only complaint is the cost it was super expensive to start with and then they raised the price on me.

Michael G. | Expérience générale |
Évaluation :

Moved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Thank you

Chrissy T. | Premières impressions |
Évaluation :

Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again

Danny B. | Expérience générale |
Évaluation :

Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff 👍.

Patrice A. | Premières impressions |
Évaluation :

Friendly, helpful employees

David B. | Premières impressions |
Évaluation :

Excellent, friendly, courteous, establishment very clean and organized.

MIchael B. | Premières impressions |
Évaluation :

Everyone was friendly and accomodating. A very positive experience.

Larry M. | Premières impressions |
Évaluation :

I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.

SANDRA O. | Premières impressions |
Évaluation :

An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.

Adrienna C. | Expérience générale |
Évaluation :

They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month

Diane F. | Expérience générale |
Évaluation :

The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.

DON B. | Expérience générale |
Évaluation :

The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is

Andrew W. | Expérience générale |
Évaluation :

100% awesome

Christopher H. | Premières impressions |
Évaluation :

Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while

rex l. | Expérience générale |
Évaluation :

Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍

Martin H. | Expérience générale |
Évaluation :

We were very happy with u hail and will reuse them if needed.

JACKSON D. | Premières impressions |
Évaluation :

Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.

Danny B. | Premières impressions |
Évaluation :

Great storage 👍

Patricia H. | Premières impressions |
Évaluation :

So easy to check in.

Richard P. | Expérience générale |
Évaluation :

Excellent service. thank you.

vickie h. | Premières impressions |
Évaluation :

Thank you for your help! I have used you guy’s before in Gilbert Az & was very satisfied with your service

Albert C. | Premières impressions |
Évaluation :

Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.

Adriana F. | Premières impressions |
Évaluation :

Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.

Willard J. | Premières impressions |
Évaluation :

The staff was very helpful.

Jennifer W. | Premières impressions |
Évaluation :

We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.

Maggie D. | Expérience générale |
Évaluation :

Very well maintained.

John P. | Premières impressions |
Évaluation :

Pleasant, Professional and courteous

bard r. | Expérience générale |
Évaluation :

It's a good storage facility. In particular, I respect the attention to the security of stored items.

Michael H. | Premières impressions |
Évaluation :

Very helpful

Susan T. | Expérience générale |
Évaluation :

Great experience

Christina O. | Expérience générale |
Évaluation :

Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!

Carmela A. | Premières impressions |
Évaluation :

The team is so resourceful and helpful! When you think of what customer service it’s them 100%!!!! They take the time to answer any and all of my questions.

Daina K. | Expérience générale |
Évaluation :

Perfect short term storage for our needs.

Annie A. | Expérience générale |
Évaluation :

Rates are slightly high

MARK C. | Premières impressions |
Évaluation :

Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.

Gladys M. | Premières impressions |
Évaluation :

Thanks for everything you guys are great i will rent again. Gladys

bard r. | Premières impressions |
Évaluation :

It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.

cathy j. | Expérience générale |
Évaluation :

NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.

Eric C. | Premières impressions |
Évaluation :

Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.

Terri O. | Expérience générale |
Évaluation :

When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.

Gretchen M. | Expérience générale |
Évaluation :

Clear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.

Cheryl M. | Expérience générale |
Évaluation :

Everything was great and accommodating! Staff was friendly and helpful. 👍😊

Russ H. | Expérience générale |
Évaluation :

We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.

Mike E. | Premières impressions |
Évaluation :

I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!

Richard P. | Premières impressions |
Évaluation :

Excellent

AARON G. | Expérience générale |
Évaluation :

Great experience with great people.

kathy s. | Expérience générale |
Évaluation :

I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Thank you!

ROBERT D. | Expérience générale |
Évaluation :

good facility. I will use it again

Daina K. | Premières impressions |
Évaluation :

Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.

michael t. | Expérience générale |
Évaluation :

Only place i trust to store my lifes past and present.

william m. | Expérience générale |
Évaluation :

Nice staff. Very clean facility.

Alexander T. | Expérience générale |
Évaluation :

Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.

Cheryl H. | Expérience générale |
Évaluation :

No comments.

Gregory B. | Expérience générale |
Évaluation :

Very god experience

Steven D. | Expérience générale |
Évaluation :

Staff was helpful and facility was convenient, clean and safe.

charlie d. | Expérience générale |
Évaluation :

Staff was awesome

Marjorie F. | Expérience générale |
Évaluation :

Second time I’ve used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho

Ryan L. | Expérience générale |
Évaluation :

Very difficult to get in and out.

MARY V. | Expérience générale |
Évaluation :

Pleased with your service and facility. Thank you so much.

david s. | Expérience générale |
Évaluation :

No no

Regina Y. | Premières impressions |
Évaluation :

Love working with this company! Clean, easy and close!

Rosemary B. | Expérience générale |
Évaluation :

Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.

Tom and marcy W. | Premières impressions |
Évaluation :

Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.

GARRETT S. | Expérience générale |
Évaluation :

Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!

Karey S. | Expérience générale |
Évaluation :

Very helpful & patient.

Jacob A. | Premières impressions |
Évaluation :

There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.

Marie C. | Expérience générale |
Évaluation :

Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.

Randy K. | Expérience générale |
Évaluation :

Excellent facility!

JEFFREY W. | Expérience générale |
Évaluation :

I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!

BARBARA W. | Expérience générale |
Évaluation :

I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!

PATRICIA T. | Expérience générale |
Évaluation :

Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.

Patricia O. | Premières impressions |
Évaluation :

Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.

MORGAN D. | Expérience générale |
Évaluation :

Thanks for your help again!

GARRETT S. | Premières impressions |
Évaluation :

Friendly and efficient staff. In and out in no time. Russell was very helpful

Greg L. | Expérience générale |
Évaluation :

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Petra C. | Expérience générale |
Évaluation :

Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!

Russ H. | Premières impressions |
Évaluation :

Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.

Stephen Z. | Expérience générale |
Évaluation :

You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.

barbara w. | Expérience générale |
Évaluation :

Thanks so much

Joseph m. | Expérience générale |
Évaluation :

Great service, always clean and safe facility.

bonita t. | Expérience générale |
Évaluation :

The personal were very informative and very helpful

James I. | Premières impressions |
Évaluation :

We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.

BRIAN H. | Expérience générale |
Évaluation :

Very good service...

colton s. | Réservation |
Évaluation :

KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.

Thomas R. | Expérience générale |
Évaluation :

Guys were great. Very helpful.

Ron M. | Expérience générale |
Évaluation :

Good crew. Good facility.

Thomas F. | Expérience générale |
Évaluation :

Staff was very helpful and knowledgeable

WILLIAM R. | Expérience générale |
Évaluation :

Great Experience... Thank you!!

Tom S. | Expérience générale |
Évaluation :

Exceptional customer service.

wesley c. | Expérience générale |
Évaluation :

No comments

dan t. | Expérience générale |
Évaluation :

Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!

mike l. | Expérience générale |
Évaluation :

Storage is convenient and well maintained.

Michael W. | Expérience générale |
Évaluation :

I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.

Ron M. | Réservation |
Évaluation :

Friendly staff. Good facilities.

Jeannie B. | Expérience générale |
Évaluation :

My uhaul experience could not have been more perfect.

William L. | Expérience générale |
Évaluation :

Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!

MARIE V. | Expérience générale |
Évaluation :

Amazing customer service, helpful and nice.

julie t. | Expérience générale |
Évaluation :

Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.

Nancy S. | Expérience générale |
Évaluation :

Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!

Sarah L. | Expérience générale |
Évaluation :

Although it was busy, all employees were very friendly. My move went smoothly.

CHARLES F. | Expérience générale |
Évaluation :

I had household items from my parents’ estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.

steve l. | Expérience générale |
Évaluation :

The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.

kaland S. | Expérience générale |
Évaluation :

U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.

Annie A. | Expérience générale |
Évaluation :

Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.

Rudy T. | Expérience générale |
Évaluation :

I’m pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!

Jeannie B. | Expérience générale |
Évaluation :

Everyone was so helpful and friendly and all my items arrived safely

william f. | Expérience générale |
Évaluation :

Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.

James S. | Expérience générale |
Évaluation :

The place was neat and clean. Everyone that we had interaction with was very nice and helpful.

SANDRA O. | Expérience générale |
Évaluation :

The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.

Diane H. | Expérience générale |
Évaluation :

We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.

Robbin C. | Expérience générale |
Évaluation :

Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military

CHAD R. | Réservation |
Évaluation :

Great customer service.

Kathleen L. | Expérience générale |
Évaluation :

Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.

Sharon L. | Expérience générale |
Évaluation :

One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!

Kathleen L. | Expérience générale |
Évaluation :

Cory was extremely helpful and responsive.

VIRGINIA C. | Expérience générale |
Évaluation :

Great faculty and professional employees.

David V. | Expérience générale |
Évaluation :

Staff was very helpful.

Michael M. | Expérience générale |
Évaluation :

This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box’s outside through the monsoon weather for at least two days.

janet r. | Expérience générale |
Évaluation :

It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.

DOUG B. | Expérience générale |
Évaluation :

Thanks Scott, Henry, and the rest of the crew for making my day! I’ve been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago—it’s better now than ever! 👍

Leonard R. | Expérience générale |
Évaluation :

I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.

Michael H. | Expérience générale |
Évaluation :

The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!

MELISSA F. | Expérience générale |
Évaluation :

My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.

scott m. | Expérience générale |
Évaluation :

Stay away from this location

scott m. | Expérience générale |
Évaluation :

While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.

Shannon D. | Expérience générale |
Évaluation :

Front desk staff were mostly friendly and knowledgeable.

Rick Y. | Expérience générale |
Évaluation :

Great staff and great facility.

Jesse E. | Expérience générale |
Évaluation :

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LARRY H. | Expérience générale |
Évaluation :

This facility lack parking and easy access to the facilities. Otherwise its good.

Jaxon T. | Expérience générale |
Évaluation :

All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!

Dawn and or bill L. | Expérience générale |
Évaluation :

Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it

LAURA J. | Expérience générale |
Évaluation :

the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice

Jerome H. | Expérience générale |
Évaluation :

Clean and well run.

Charles B. | Expérience générale |
Évaluation :

All the staff very helpful and customer friendly. A pleasure to work with

Jim K. | Expérience générale |
Évaluation :

Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.

Kathy S. | Expérience générale |
Évaluation :

The building is very clean, has easy access, and the staff are very helpful and friendly.

John C. | Expérience générale |
Évaluation :

Excellent in every way, have used this Haul location for years!

Non reviews have been submitted for this location.

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