Customer Reviews for U-Haul Moving & Storage of Prescott

Évaluation :

5

As always a great staff and experience, it is a shame I will not be living in Prescott anymore and using them.

Évaluation :

4

Your ridiculous policy of not allowing booking a trailer for more than 24hrs has made this thr last time aI ever use your company.

Évaluation :

4

My above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).

Évaluation :

4

Apparent "loss" of my reservation for a climate-controlled storage unit was disturbing and inconvenient. Thus, I'd suggest close communications with your locations manager, and NOT relying on an off-site reservation agent who's most likely not even in the same state.

Évaluation :

5

Less clutter in the showroom please.

Évaluation :

4

The property is small and traffic flow is an issue.

Évaluation :

4

Rented truck did not have air conditioning as promised. Long drive through the desert was very uncomfortable.

Évaluation :

4

The staff ruben was very rude and cussing in store. The female that ended up helping us was nice and very helpful did not get her name

Évaluation :

5

Everything worked out perfect, thanks

Évaluation :

4

Long wait times in prescott az

Évaluation :

5

The parking lot was a mess. We couldn't drop off the trailer because a Penske truck had the lot blocked with a big truck that was being loaded from a storage unit.

Évaluation :

5

Excellent service!

Évaluation :

5

Excellent!!

Évaluation :

3

Clean the moving van . Pay attention to the customer . Hard to check it in when they ask if it's clean enough for them next customer when it it as dirty for me ?

Évaluation :

5

Ken was amazing! He knows how to treat customers with respect, especially veterans.

Évaluation :

5

access in and out of this location, and parking are terrible. All else is excellent....

Évaluation :

5

The guys that helped me were fantastic and very helpful! It was busy but I got in same day for what I needed. They were personable and friendly.

Évaluation :

5

Parking lot was a little crowded but overall very nice location.

Évaluation :

5

Super nice guy's, fast service.

Évaluation :

5

YOU NEED MORE EQUIPTMENT

Évaluation :

3

They never sent me an email receipt.

Évaluation :

5

Doing well.

Évaluation :

1

I reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.

Évaluation :

5

Great employees on site. Really helped out when i needed a last minute rental. my go to site

Évaluation :

4

The locals were great. The 800 number, scheduling .. etc, they NEED help .

Évaluation :

3

I have not received the email receipt promised to prove I returned it. The guy s as I'd go in trust me.

Évaluation :

5

Nothing you guys n gals are pefection!

Évaluation :

5

Johnny was very professional and kind, he gets 5 stars from me.

Évaluation :

4

Need more customer parking. Back loading dock area to tight.

Évaluation :

5

The experience was great I just never received my email for the return for my records

Évaluation :

3

The van seats had a good deal of hair, probably from a dog. There was trash in the passenger door. The position of the brake pedal made driving uncomfortable.

Évaluation :

4

Only problem was the trailer door. Should have explained how not to get it stuck in an open position.

Évaluation :

5

Merci.

Évaluation :

4

If you have rented pads or other equipment it should be in the truck. I picked up the truck and they had forgotten the 2 dozen pads I rented. I had to stop the move to go back and get them we lost an hour.

Évaluation :

5

They are the nicest people, they were friendly and kind. I would use them again. Just great service.

Évaluation :

5

Thank you Penny and Manager at Prescott UHaul.

Évaluation :

4

Alarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding

Évaluation :

5

Everyone is very friendly and the equipment is always in good shape. Parking lot flow is not super efficient, but the location makes that hard.

Évaluation :

5

Fast and great service

Évaluation :

3

We still have not received the emailed receipt, but there is an extra charge on my credit card. U-haul customer service is really not very good.

Évaluation :

5

As always, this branch is golden

Évaluation :

5

KJ was very helpful!

Évaluation :

3

Maneuvering in or out with any equipment is difficult. But you already know that.

Évaluation :

5

Nothing - it was great.

Évaluation :

5

More equipment availability would be nice. But as for the personally, they were all ON POINT. The staff at Hwy. 69 in Prescott GET. THINGS. DONE. THANK YOU for giving your best. Tony Rivera....ABC MOVERS

Évaluation :

5

I had a great experience with U-haul on both ends. I have already recommended U-haul several times! Merci.

Évaluation :

3

More personnel working at check in and out

Évaluation :

1

I was in line for 30 minutes after doing everything online. Then three trailers later the lights still didn't work because of problems with your guys trailers. I had to show the people there how to use a test light to show them that it was the trailer and not my truck. So almost a hour later I was ready to leave. The next day I called to extend my trailer for a day. 18 minutes on hold the they finally answered. I was pulled over for not having working trailer lights on the right side. I would expect more out of U-Haul. I've rented many times before and never a problem. This was a terrible experience.

Évaluation :

5

We were given excellent treatment and your associates were very courteous and accommodating.

Évaluation :

5

lower the price: took a chunk of my savings. it was more expensive to rent from AZ to TX than from AR to TX and the mileage was almost the same. rates need to be equal, based on mileage and size of vehicle and not on locations. i rented a 26 ft truck in AR; a 15 ft truck in AZ. it was 300,00 $ less from AR to TX.

Évaluation :

5

Great team members at this location

Évaluation :

5

Everyone there is super professional and always very helpful

Évaluation :

5

Problems with the alarm system, but otherwise as always, a plesent experience.

Évaluation :

1

Rude Manager and very unprofessional on how he spoke with me. Plus the boys checking in the trucks were all bragging about how much they made off us one each truck

Évaluation :

5

Merci

Évaluation :

4

Door code didn't work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.

Évaluation :

5

Professional and helpful staff.

Évaluation :

5

Everything went well from obtaining the unit to closing it.

Évaluation :

5

Everything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.

Évaluation :

5

This is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.

Évaluation :

5

Was a simple process, happy it all happened without having to go through the office so was completely contactless. When I did go to the office on an unrelated matter, the office staff was great and helpful. About as simple, painless, and efficient as possible and great clean facility.

Évaluation :

5

I've rented at this location several times. I love it. It's clean and safe and handy. They have carts and a gradual loading dock with height options. Security cameras everywhere. Huge elevator.

Évaluation :

3

My access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853

Évaluation :

5

KJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!

Évaluation :

5

The managers at this store are super helpful and professional.

Évaluation :

5

Rented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters. 

Évaluation :

3

The loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.

Évaluation :

4

Manager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad

Évaluation :

5

Very helpful team

Évaluation :

5

All terms and usage conditions fully explained, And the staff were very helpful. A positive experience.

Évaluation :

2

I filled the tank to where it was prior to using the truck. I was told everything was good then charged 30 $without even being told.

Évaluation :

5

Our dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.

Évaluation :

5

Excellent

Évaluation :

4

We were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.

Évaluation :

5

Whoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.

Évaluation :

4

only problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.

Évaluation :

4

Unit we rented had green tie that could not be removed without cutter, but told it's easily ripped open. Unit had no lock inside as promised.

Évaluation :

5

Most graceful and very professional staff. Your over all U-haul business will be called again. Thx.

Évaluation :

4

Bathroom was very dirty with this virus going around. You should keep your bathrooms cleaner

Évaluation :

5

Always clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.

Évaluation :

5

awesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!

Évaluation :

5

My only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!

Évaluation :

5

Manager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.

Évaluation :

4

Parking is an issue. Had to park down hill with rental trucks to get to office .

Évaluation :

3

The staff were very slow in the store.

Évaluation :

2

The ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now

Évaluation :

5

KJ is awesome to work with....best ever!

Évaluation :

5

Top notch customer service and support throughout my entire stay and use of services at this facility. I would 100 % highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.

Évaluation :

5

KJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.

Évaluation :

4

they did not refund the week i feel i deserve since i moved out a week before my month was over.

Évaluation :

3

SERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.

Évaluation :

5

this was very easy.

Évaluation :

4

The employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.

Évaluation :

5

Guy where fast and friendly thank you

Évaluation :

5

Great Place Everyone was very helpful!

Évaluation :

5

I was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?

Évaluation :

5

It was very quick and simple to get a storage unit and it is very clean and even came with a free lock.

Évaluation :

5

Manager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.

Évaluation :

1

had reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all

Évaluation :

5

KJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !

Évaluation :

5

Super helpful! Got us a second storage unit when all our stuff wasn't fitting into just one! We would be stuck in a bind if it wasn't for their help.

Évaluation :

1

The space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.

Évaluation :

2

I went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn't open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn't even think they had done anything wrong.

Évaluation :

5

Bryan the manager is wonderful to have working there. I'm sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!

Évaluation :

5

Clean facility and nice workers. Sometimes it's a cluster f&$@ in the office but they are nice and knowledgeable.

Évaluation :

4

Everything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!

Évaluation :

5

We had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.

Évaluation :

5

Brian and Danny are TOP NOTCH Customer Service for Uhaul

Évaluation :

5

I was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!

Évaluation :

5

keep up the good work

Évaluation :

1

They lost my whole storage unit

Évaluation :

5

Thank you for going the extra mile

Évaluation :

5

Very helpful and friendly

Évaluation :

5

All the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger

Évaluation :

5

Bien

Évaluation :

5

Scott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.

Évaluation :

5

Great service, clean facility. Very helpful staff.

Évaluation :

5

Wonderful experience. Multiple elevators would have been nice.

Évaluation :

5

Excellent service

Évaluation :

5

We had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.

Évaluation :

1

Very dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!

Évaluation :

4

Clerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..

Évaluation :

5

A little expensive for a storage locker but worth it given my situation

Évaluation :

5

A little pricey but wonderful in all ways that a storage location should be.

Évaluation :

5

I have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!

Évaluation :

5

With my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+

Évaluation :

5

the best customer service

Évaluation :

5

The crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.

Évaluation :

4

Good place.

Évaluation :

5

I had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.

Évaluation :

5

Everything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.

Évaluation :

5

The U-Haul staff was outstanding!

Évaluation :

4

My only complaint is the cost it was super expensive to start with and then they raised the price on me.

Évaluation :

5

Moved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Merci

Évaluation :

5

Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again

Évaluation :

5

Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff .

Évaluation :

5

Friendly, helpful employees

Évaluation :

5

Excellent, friendly, courteous, establishment very clean and organized.

Évaluation :

5

Everyone was friendly and accomodating. A very positive experience.

Évaluation :

5

I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.

Évaluation :

5

An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.

Évaluation :

1

They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month

Évaluation :

5

The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.

Évaluation :

3

The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is

Évaluation :

5

100 % awesome

Évaluation :

3

Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while

Évaluation :

5

Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍

Évaluation :

5

We were very happy with u hail and will reuse them if needed.

Évaluation :

5

Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.

Évaluation :

5

Great storage 👍

Évaluation :

5

So easy to check in.

Évaluation :

5

Excellent service. thank you.

Évaluation :

5

Thank you for your help! I have used you guy's before in Gilbert Az & was very satisfied with your service

Évaluation :

5

Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.

Évaluation :

5

Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Je les recommande fortement. 

Évaluation :

5

The staff was very helpful.

Évaluation :

1

We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20 late fee anyway. Highly dissatisfied.

Évaluation :

5

Very well maintained.

Évaluation :

5

Pleasant, Professional and courteous

Évaluation :

4

It's a good storage facility. In particular, I respect the attention to the security of stored items.

Évaluation :

4

Very helpful

Évaluation :

5

Great experience

Évaluation :

5

Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!

Évaluation :

5

The team is so resourceful and helpful! When you think of what customer service it's them 100 %!!!! They take the time to answer any and all of my questions.

Évaluation :

5

Perfect short term storage for our needs.

Évaluation :

4

Rates are slightly high

Évaluation :

5

Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.

Évaluation :

5

Thanks for everything you guys are great i will rent again. Gladys

Évaluation :

3

It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.

Évaluation :

4

NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.

Évaluation :

5

Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.

Évaluation :

4

When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.

Évaluation :

1

Clear bate and switch. I had to pay an extra 114 $to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.

Évaluation :

5

Everything was great and accommodating! Le personnel était amical et serviable. 

Évaluation :

5

We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.

Évaluation :

5

I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!

Évaluation :

5

Excellent

Évaluation :

5

Great experience with great people.

Évaluation :

5

I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Merci.

Évaluation :

5

good facility. I will use it again

Évaluation :

5

Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.

Évaluation :

5

Only place i trust to store my lifes past and present.

Évaluation :

5

Nice staff. Very clean facility.

Évaluation :

5

Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.

Évaluation :

4

No comments.

Évaluation :

5

Very god experience

Évaluation :

5

Staff was helpful and facility was convenient, clean and safe.

Évaluation :

5

Staff was awesome

Évaluation :

5

Second time I've used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho

Évaluation :

3

Very difficult to get in and out.

Évaluation :

5

Pleased with your service and facility. Merci encore.

Évaluation :

2

No no

Évaluation :

5

Love working with this company! Clean, easy and close!

Évaluation :

5

Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.

Évaluation :

5

Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.

Évaluation :

5

Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!

Évaluation :

5

Very helpful & patient.

Évaluation :

5

There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.

Évaluation :

4

Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.

Évaluation :

5

Excellent facility!

Évaluation :

5

I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!

Évaluation :

5

I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!

Évaluation :

5

Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.

Évaluation :

5

Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.

Évaluation :

5

Thanks for your help again!

Évaluation :

5

Friendly and efficient staff. In and out in no time. Russell was very helpful

Évaluation :

4

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Évaluation :

5

Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!

Évaluation :

4

Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.

Évaluation :

5

You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.

Évaluation :

5

Thanks so much

Évaluation :

5

Great service, always clean and safe facility.

Évaluation :

5

The personal were very informative and very helpful

Évaluation :

5

We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.

Évaluation :

5

Very good service...

Évaluation :

5

KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.

Évaluation :

5

Guys were great. Very helpful.

Évaluation :

4

Good crew. Good facility.

Évaluation :

5

Staff was very helpful and knowledgeable

Évaluation :

5

Great Experience... Thank you!!

Évaluation :

5

Exceptional customer service.

Évaluation :

5

No comments

Évaluation :

5

Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!

Évaluation :

5

Storage is convenient and well maintained.

Évaluation :

5

I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.

Évaluation :

5

Friendly staff. Good facilities.

Évaluation :

5

My uhaul experience could not have been more perfect.

Évaluation :

5

Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!

Évaluation :

5

Amazing customer service, helpful and nice.

Évaluation :

5

Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.

Évaluation :

4

Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!

Évaluation :

5

Although it was busy, all employees were very friendly. My move went smoothly.

Évaluation :

5

I had household items from my parents' estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.

Évaluation :

5

The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.

Évaluation :

5

U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.

Évaluation :

4

Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.

Évaluation :

4

I'm pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!

Évaluation :

5

Everyone was so helpful and friendly and all my items arrived safely

Évaluation :

3

Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.

Évaluation :

5

The place was neat and clean. Everyone that we had interaction with was very nice and helpful.

Évaluation :

5

The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.

Évaluation :

5

We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.

Évaluation :

1

Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.

Évaluation :

4

One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!

Évaluation :

4

Cory was extremely helpful and responsive.

Évaluation :

5

Great faculty and professional employees.

Évaluation :

5

Staff was very helpful.

Évaluation :

2

This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box's outside through the monsoon weather for at least two days.

Évaluation :

5

It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.

Évaluation :

5

Thanks Scott, Henry, and the rest of the crew for making my day! I've been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago-it's better now than ever! 

Évaluation :

5

I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.

Évaluation :

5

The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!

Évaluation :

4

My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.

Évaluation :

2

Stay away from this location

Évaluation :

2

While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.

Évaluation :

4

Front desk staff were mostly friendly and knowledgeable.

Évaluation :

5

Great staff and great facility.

Évaluation :

5

Hj

Évaluation :

4

This facility lack parking and easy access to the facilities. Otherwise its good.

Évaluation :

2

All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!

Évaluation :

4

Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it

Évaluation :

4

the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice

Évaluation :

5

Clean and well run.

Évaluation :

5

All the staff very helpful and customer friendly. A pleasure to work with

Évaluation :

5

Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.

Évaluation :

5

The building is very clean, has easy access, and the staff are very helpful and friendly.