Customer Reviews for U-Haul Moving & Storage of Prescott

Évaluation :

5

Great friendly service.

Évaluation :

5

Very accommodating at the front counter! 5 Stars!

Évaluation :

5

Very satisfied.

Évaluation :

5

All was as advertized. Went smoothly.

Évaluation :

5

The people I worked with at the Prescott Office were very helpful and cordial. Super smooth process renting the truck. I brought the truck home, loaded it up, and the next day brought it back the U-Haul center. Then they were more than helpful when getting the trailer and hooking it up. Very pleased with the Prescott Location.

Évaluation :

5

Brandon was amazing. Customer service had messed up my reservation and when I walked in the day before my move to get everything straightened out Brandon went the extra mile he fixed everything that Customer Service messed up on my account he found me a truck and he even let me come in early and pick it up because of the mixup. I highly recommend this gentleman for a raise he has excellent customer service skills. He were lucky as U Haul to have such a great employee. Someone needs to reach out to that location and thank him for being the best part of the experience that I had with U Haul. I hope the management and highlights right now I didn't play when I see one and they reward them appropriately. Customer Service has changed immensely in this horrible time where people don't wanna work anymore and are very self consumed. Great job Brandon. !!!!!!!!

Évaluation :

5

Went very smooth! No complaints

Évaluation :

5

Very helpful and knowledgeable staff at this location.

Évaluation :

1

Reserved a truck for the day to take my ubox to a storage unit. When I got there, the ubox was ready by no trace of the truck reservation. They said noon were available but there were 3 in the yard. Had to rent a 15ft uhaul to tow the ubox, charged me 58 dollars for the day.

Évaluation :

4

We never got a return receipt emailed to us. I called this store the next day after we returned the trailer and was placed on hold for 37 minutes and I gave up at that point. I called the next morning and spoke to a nice man who said he would email it to me while we were on the phone. The email never arrived. I was comforted to know the system showed the equipment checked in but I sure wanted that receipt.

Évaluation :

2

Claimed the tank was half full but it was not, I didn't notice until I had driven down the road a ways

Évaluation :

1

It would be nice if you gave the customer the trailer they reserved, especially after confirming it with the customer.

Évaluation :

5

Great people with great equipment.

Évaluation :

5

Jim Pena was so helpful! The store was clean and well stocked.

Évaluation :

5

Super friendly and fast staff.

Évaluation :

4

The trailer itself was on its last legs, needed a rehab. But it did the job anyhow.

Évaluation :

5

Nothing I cab think of quite satisfying, renting from the entire crew at U-Haul at2122 hey 69 Prescott .] THE SERVICE I RECEIVPED WAS A GREAT. FROM PAPER WORK, TO RECEUVIBG NY EQUIPTMENT. I WANT TO THANK THE CREW AT U HAL FIR ALL THEUR HELP!!!

Évaluation :

3

it has a terrible and dangerous access for the truck return; one-way entrance and had to back up car to get out. Very weird!

Évaluation :

5

I would have appreciated a clean windshield

Évaluation :

1

your compamy is run by a bunch of theves especialy on your gas policy considering you charge but never add to the tank i brought the truck back looked like same amount of gas and your representative wanted to charge $28.dollars for gas so I went and put just 2 gallons and the gage was quite a bit over for what was in there so keep steeling from your customers Im definatly not going to rent from you anymore and discourage anyone that is

Évaluation :

1

Be kind.

Évaluation :

5

The representatives were very helpful and provided excellent service both in the securing of equipment and showing us how to hook it all up. U-haul prices were also way better for a one-way trip to CA than any other quotes we received.

Évaluation :

3

Customer service agent was not very helpful when trying to give me a quote based on the return location.. He was like "whatever...." And stopped interacting with me, the customer.

Évaluation :

5

Every employee was helpful each time I was at the business.

Évaluation :

5

Very helpful and professional.

Évaluation :

2

1. Don't rent vehicles that reek of cigarettes 2. Don't make people wait 45 minutes to checkin 3. Provide vans that have cruise control 4. Put USB adapters in the cab so we can charge our cell phones Thank you. Ed Pattermann

Évaluation :

3

Pulled up in the equipment return 15 minutes before the posted closing time. 3 guys stirring around a computer. The “customer entrance” door would not open. 10 minutes later a guy who was already helping some one asked if I had been helped and went inside to get help. Finally some one who wasn't helping some one else came out do check in.

Évaluation :

5

Never got my final receipt. Was to be emailed to me.

Évaluation :

5

Wish the gas tank was full when we picked up the truck. It was only 3/4 full and we had to return it with a 3/4 full tank of gas. Not easy to gauge.

Évaluation :

1

ensure customers come first, rather than just ignoring that there is a customer

Évaluation :

4

Keep up the good work.

Évaluation :

5

Don't ever use moving help through Uhaul. I had over $425 in damage by the mover. Never in 15 moves over the years, have I ever had so much damage. It seems like it will never be rectified, which will result in me going to court. So much for the value of using a Uhaul. It is causing me more headaches than if I would have hired a private moving service. I am beyond disappointed. The people at the Uhaul place were really nice, but that experience is tainted by the horrible nightmare I am experiencing by the moving load unload company. It has ruined my new house that I worked hard for and now I have a constant reminder of the pain of the move with all the damage in my door, doorways, hallways, paint, stucco, and drywall. That moving company was the most unprofessional and there lack of care for even fixing the issue just disheartens me even more. I had to hurt my back to finish the move, as I stopped them from completing the move. What the heck happened to Uhaul standards? Movinghelp says they are safe and reliable, but that was nothing of the case.

Évaluation :

4

Helpful, friendly staff. Rubber Weather stripping around driver door fell off into my lap as I entered cab. Otherwise truck was clean. Check-in upon return was prompt. The attendant sai I'd receive my receipt for total charges by email, but I haven't received anything yet. I would have preferred to have been told what the official mileage was and that the fuel refill was where it needed to be.

Évaluation :

5

Quick, Easy & Clean

Évaluation :

5

Keep up the good work.

Évaluation :

4

The manager helped me and was extremely helpful

Évaluation :

5

The online reservation system for the company needs work as it allowed me to reserve a moving truck at a location that was closed for memorial day. This location was open and quickly responded and got a truck for us. Adrian was very helpful and efficient checking us in and did everything in his power to make the best of what was not a good situation for us. Wayne was very polite, efficient and helpful during the equipment drop off. The team at this location is great 

Évaluation :

5

Aside from the customer parking being a little tight, dropping off the truck was a dream. Easy & the guy who helped us was super friendly!

Évaluation :

5

The staff in Prescott, AZ know what there doing. The whole process was quick & easy!

Évaluation :

4

The return of the vehicle is an exceptionally pleasant experience by the older gentleman who was doing the task. He was a pleasure

Évaluation :

4

Reserved the truck over the phone and was not asked about insurance but it was added to my bill. Didn't know it until the end of the rental. Almost doubled the priced. That was disappointing. However, we were able to transport the furniture we needed to and the people were very friendly.

Évaluation :

5

A tremendous professional staff.

Évaluation :

5

Tremendous welcoming professional service thank you very much. Stephen Corbin Prescott, AZ 310-780-0146

Évaluation :

1

Did not deliver equipment ordered more than amo th in advance. When i complained it was then offered to me st almost 4 time the price quoted. Dishonest, userous and unethical.

Évaluation :

2

I was rented the wrong vehicle. Returning it was a mini nightmare.

Évaluation :

2

This location took our U-Haul and trailer back from us and said they would email receipts and I never received any receipts. I got a call later on from a uhaul representative asking if I even dropped my equipment back off because it wasn't put in the system correctly. It was already a difficult experience with Uhaul at home and then getting across the country and having them change my drop off location multiple times and getting that phone call made the experience not so lovely. The general customer service was uninviting and uncaring. We only lucked out on a couple of representatives that we have spoken to.

Évaluation :

5

Cameron at the front desk was a pleasure to work with. Really an amazing person helpful and friendly. Great asset to have

Évaluation :

5

Everyone was great. The store was CLEAN!! Great Staff!

Évaluation :

5

After using U-Haul services multiple times over the past six months, we have been extremely pleased with the customer service at various locations and online. However, when we had trouble with our personal car this time and asked to extend the return of our equipment, the Prescott AZ manager was not understanding and caused us to borrow a car from a friend in NM in order to return the equipment, which equals 650 miles round trip on their car and another 325 miles on our car to return to Prescott.and two more days of our.time. It was very stressful and disappointing.

Évaluation :

5

Don/t make us fill out the online information especially since it was lost

Évaluation :

5

Excellent service they changed a tire for me too.

Évaluation :

5

Both picking up and returning were painless, quick experiences. Truck ran great. Scott was polite and made the return a breeze.

Évaluation :

5

All was good

Évaluation :

3

Sometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.

Évaluation :

5

Well thought out and clean

Évaluation :

2

The employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.

Évaluation :

5

Very helpful and pleasant. Nice people.

Évaluation :

5

Very Friendly and helpful staff

Évaluation :

5

We've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.

Évaluation :

4

Really need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!

Évaluation :

4

The only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.

Évaluation :

3

Storage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.

Évaluation :

5

The staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.

Évaluation :

5

Excellent facility! Easy secure access. Will definitely recommend to friends.

Évaluation :

5

Scott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Merci.

Évaluation :

5

Clearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though

Évaluation :

5

Very helpful and courteous.

Évaluation :

1

Getting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.

Évaluation :

1

My son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.

Évaluation :

5

I have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.

Évaluation :

5

Couldn't ask for more....excellent

Évaluation :

5

No problems.

Évaluation :

3

I was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me

Évaluation :

5

Amazing

Évaluation :

5

Very understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful

Évaluation :

4

Adrian and Penny were both very helpful & friendly.

Évaluation :

5

KJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.

Évaluation :

5

I've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate

Évaluation :

1

Your website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.

Évaluation :

2

You suck stop tring to draw from my checking Acct

Évaluation :

5

Adrian was very helpful thank you

Évaluation :

5

My time there was very good thank you

Évaluation :

5

Owner KJ and his team were excellent and very helpful.

Évaluation :

4

Would have been nice to get instruction on the code pad from an employee instead of from another customer.

Évaluation :

5

I never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.

Évaluation :

2

I didn’t get a receipt for the trailer I returned

Évaluation :

5

KJ is the best! Very, very helpful.

Évaluation :

1

I had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.

Évaluation :

4

Very difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.

Évaluation :

5

Thank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!

Évaluation :

5

This is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.

Évaluation :

5

The gentleman I spoke with on the phone (KJ I believe) was most helpful and super to deal with. He was also very knowledgeable of the system. Excellent experience!

Évaluation :

3

My unit was FULL of rodent droppings when I cleared it out for my move. Obviously, "climate controlled " didn't help with rats!

Évaluation :

1

U-Haul sees its customers as a revenue source and absolutely nothing more. Would you recommend using almost anyone else for storage.

Évaluation :

5

K J and his team were extremely helpful. Corporate really needs to work on website in the area of reservations. Why overbook rentals? Only frustrates customer. Your team at location is the only reason I'm doing business with U-haul.

Évaluation :

5

Other than that ALARM!! Every 7 minutes it's very loud and for older and younger people it scares the heck out of them would love to see it fixed. It has been an issue before I started renting!

Évaluation :

5

Na

Évaluation :

5

All Went Well

Évaluation :

4

Manager very helpful & accommodating.

Évaluation :

5

It is a nice gesture that you include a lock with the rental. Thank you for that!

Évaluation :

5

Great job KJ keep up the good work.

Évaluation :

5

Great overall experience Dylan was courteous and helped us transition nicely. Started out upset with your company but left willing to return to conduct business. Overall unit and storage facility was nice and well maintained. Only recommendation I have is wish there was a little more room to maneuver the trucks near the loading docks.

Évaluation :

5

Great help to me with all the information given A1 staff especially Zack

Évaluation :

3

Access for loading unloading not acceptable. Uhaul trailers , boxes blocking driveway access. No room to pull trailer to unload or load. Alarm system going off on several trips to storage unit. Unsettling.

Évaluation :

4

My above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).

Évaluation :

4

The property is small and traffic flow is an issue.

Évaluation :

4

Long wait times in prescott az

Évaluation :

1

I reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.

Évaluation :

4

The locals were great. The 800 number, scheduling .. etc, they NEED help .

Évaluation :

5

Thank you Penny and Manager at Prescott UHaul.

Évaluation :

4

Alarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding

Évaluation :

5

KJ was very helpful!

Évaluation :

5

Everyone there is super professional and always very helpful

Évaluation :