Le client n'a pas laissé de commentaire.Kenneth B.
U-Haul Moving & Storage of Prescott
Pour nous contacter
Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone was friendly and very helpful. Great customer service experience. And the pick-up truck I rented was clean and had a full tank of gasBRIAN J.
The managers at this store are super helpful and professional.Loriann R. | Expérience générale
Le client n'a pas laissé de commentaire.BRAD S.
Rented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters. Jennifer w. | Expérience générale
Le client n'a pas laissé de commentaire.ASYA P.
Best service and equipment experience that I have ever had!!!Harry G.
Le client n'a pas laissé de commentaire.Woodrow P.
Just stay the same. Very happy.don T.
Le client n'a pas laissé de commentaire.Mayla S. | Online Move In
Le client n'a pas laissé de commentaire.DAVID M.
Overall this was a great experience! Quality product at a great price.kathleen H.
ABSOLUTELY NOTHING ! The employees at this location were professional yet caring and friendly . They went above and beyond to help with our needs . I can't express the gratitude I have for them all !TERRY A.
Le client n'a pas laissé de commentaire.Dean M.
All three employees were not wearing any mask or face shield. During a global pandemic and in the state of Arizona where we have the highest rate of transmission, this was deeply upsetting. I will think twice moving forward with UHaul.JOSHUA H.
The loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.BRANDON S. | Expérience générale
Le client n'a pas laissé de commentaire.AMY W.
Le client n'a pas laissé de commentaire.robert R.
Le client n'a pas laissé de commentaire.Dan R.
Manager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so badTRAVIS W. | Premières impressions
Le client n'a pas laissé de commentaire.Donald B. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Expérience générale
Le client n'a pas laissé de commentaire.Renee L. | Premières impressions
Be Funny like the Guy who helped us.DALE L.
Le client n'a pas laissé de commentaire.Debroah B. | Premières impressions
Very helpful teamSonia L. | Expérience générale
Le client n'a pas laissé de commentaire.Diane H. | Expérience générale
Staff was friendly and professional. The only thing I didnt like is the staff did not wear mask when dealing with customers outside of the office when hooking up the equipment. My son and stepson have both had covid and it should be taken seriously.JAMES B.
Excellent service on both ends of my rentalMARK W.
Le client n'a pas laissé de commentaire.Xavier V.
I have rented the same size U-haul trailer from Old Town Horse & Pet in Tucson AZ, four times in the last 2 months, and dropped the trailer off at U-haul moving & Storage of Prescott each time. I was asked if a 2 day rental would work for me each time that I picked the trailer up. My answer was yes, each time. I rented each trailer about 9:30 am, and returned each one around 1-2 pm. This time, without saying anything to me before I left the drop off location in Prescott, I received the usual email later in the day, with a 20 $"extra day charge" for keeping the trailer over 48 hours. Thought it was 2 days. Never charged extra in the 3 prior trips, while doing the same exact thing. Is this sleazy? HMMM! Obviously, going to speak to a customer service rep, then do an update as to the outcome.RALPH H.
Le client n'a pas laissé de commentaire.NATHAN D.
No one was wearing face masksMARIA B.
Everything was excellent!CHARLES M.
Le client n'a pas laissé de commentaire.Claudia M.
Great experience. In and out quickly both times.BRIDGETTE G.
Le client n'a pas laissé de commentaire.PEDRO D.
Le client n'a pas laissé de commentaire.KAREN M. | Expérience générale
Le client n'a pas laissé de commentaire.Mark W.
Pay more attention to hookup electrical of trailers.STEVEN V.
Le client n'a pas laissé de commentaire.Stephanie T.
Quick and efficientRoseMarie H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Well, the box was loaded at my parents' house on November 30. On December 5th, I was called to say there wasn't a lock on the box and couldn't ship until that was on. Totally forgot. Lots for 1 guy to do after losing my dad earlier in the month, moving my mom to NH and trying to get the house cleaned out and ready to sell. Not sure if the box could have left AZ sooner if I had remembered the lock or not, but the process of a box arriving should include a quick inspection to make sure there's a lock and a call immediately, not 5 days afterward. Delivery? 12/19 was the date. Then 12/21. Then 12/23. Moving target for coordinating schedules for my siblings to be able to receive, unload and return the box. And closer to Christmas Day each delay. Haven't seen the 50 $/day refund yet (200 $total). Would have Liked to see the 99 $fee waived to bring the box down the street as an act of good will and maybe a "Sorry for all of the changes and date pushes". I'm open to suggestions on Just how much Good Will U-Haul is willing to extend there. Every penny goes back towards my mom's continuing care, so I'm not shy about asking. The 2 172 $paid for the transport across country Probably was a contracted truck. About 800-900lbs of stuff in a small box with my Mom's life inside, including her sleeping chair. How about this. Refund the 200 $(contractual), the 99 $for delivering the pod to the apartment and U-Haul Contacts the hauler ( 1 972,00 $ should be that rate now), IF I ever get the contracted 200 $back to put back in my Mom's account, to see how much Good Will They have towards the non-dependable timeline to move a crate across country along with about 12-14 other crates, I imagine? Nice Margin for 1 T/T trip across country. I'll paste this in the Contact Form as well.Malcolm G.
I needed to rent a truck quickly. I was treated very kindly and had a great experience. Your crew really were hustling and got me a truck quickly. Thanks so much Uhaul . I had another great experience with you!NANCY J.
Le client n'a pas laissé de commentaire.ANDREA G.
Great experience! I was in and out within a couple of minutes. They had the truck already to go for me and warming up since it was cold out. Staff is very friendly and professional. I will definitely be using this location again for my future truck rentals.Tonia S.
The workers here were very helpfull in processing the return of tne truck rental.Alfonso S.
Great team and their friendliness and serviceMARY G.
The staff here were extremely nice and helpful, unlike other locations I had been to lately. They restored my faith in Uhaul. Thanks a lot!ERIC S.
Scott, KJ, Adrian and team work well to ensure customer satisfaction. They go beyond to ensure all goes smoothly. Never had anything but best treatment whether it be renting a truck, or storage locker. For nearly 10 years, we've been using various services at the U-HAUL on Hwy 69 in Prescott, AZ . Worthy of this recommendation. Also, kudos to cleaning and maintenance staff, very pleasant when seen on the grounds.ROBERT B.
I spoke with a lady named Joann who told me not to come to her location. She gave me a different location which turned out to be wrong. The lady at the wrong location was very nice and very helpful and got me to the correct drop off location.ROBERT A.
Just a question? Why did it cost me over 500 $to rent same trailer to Arizona from CA 12/12/20 and only 159 $from AZ to Ca on 12/22/20 ? You may call me at 626-201-7817Maria R.
Le client n'a pas laissé de commentaire.Gene P.
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER Z.
Great team helped me get my Jeep loaded onto the auto transport and safely on my way.JOSEPH G.
Equipment reserved was not available and larger truck than requested substituted which was more difficult to load and drive. I do not make recommendations, so that question is a silly method to assess satisfaction.RICHARD O.
Le client n'a pas laissé de commentaire.MICHAEL W.
I had the best customer service from this location, especially from Danny who went out of his way to help me. Thank you so much!DIANA M.
Le client n'a pas laissé de commentaire.Rosemarie V.
Le client n'a pas laissé de commentaire.BRENTON H. | Premières impressions
Le client n'a pas laissé de commentaire.BRENTON H.
Le client n'a pas laissé de commentaire.BRENTON H.
Le client n'a pas laissé de commentaire.BRENTON H.
Le client n'a pas laissé de commentaire.Lisa M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nothing excellent can can can I would recommend you to anybodySusan A.
Very helpful and attentive.Burk J.
All terms and usage conditions fully explained, And the staff were very helpful. A positive experience.David S. | Expérience générale
Le client n'a pas laissé de commentaire.James D. | Premières impressions
Le client n'a pas laissé de commentaire.Morgan M.
Le client n'a pas laissé de commentaire.RUSSELL P.
Guys were all great.rick D.
Le client n'a pas laissé de commentaire.Henry N.
I filled the tank to where it was prior to using the truck. I was told everything was good then charged 30 $without even being told.Melinda C. | Expérience générale
The gentleman who helped me with my rental was rude, short with his answers and when I asked to see the 10 foot uhaul he sighed and rolled his eyes. Tone in the voice was as if I was making his life worse that day, even though I had question. I have never moved myself, I have never rented a Uhaul and I didn't know what to expect. I was told by another location in Chino Valley that since I couldn't pick up in Chino Valley that the Prescott Uhaul would Comp me miles, nope. Guy told me they don't do that. I said even though I want to pick up in Chino Valley? He said no. Before I went into this store I had called 3 different places and was told the same exact thing..... but this guy was not having it. Every question I asked I got rolled eyes and a sigh. Worst transaction I could of had. White stuff on the floor of Uhaul, and. Cigarette but driver side near the windshield. Middle high console was dirty and had white stuff splattered on it.JOANNE B.
Le client n'a pas laissé de commentaire.EDWARD G.
Le client n'a pas laissé de commentaire.LAURA C.
Our dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.SETH T. | Expérience générale
Le client n'a pas laissé de commentaire.Troy A.
ExcellentCHRISTINE D. | Expérience générale
Scott and KJ excel in customer service and knowledgeable in all areas of UHaul.ROBERT B.
Quick checkout. Efficient operation.ROBERT L.
Your difficult to talk to on the phone!BRADLEY A.
Le client n'a pas laissé de commentaire.REBECCA B.
We were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.richard m. | Premières impressions
Manager was rude, and harassing, rented 20' Truck for a day, wasn't able to load and unload in that time frame, called early to extend for another day. all in all was on hold for over 2 hours including time calling in to extend for a day, the next morning begain to get harassing phone calls from manager telling us he needs his truck back and that I was supposed to be back by 9:00 am. Very disappointed with Uhaul, made us rush and strees out. Will probably not use you again. He needs to be fired! No one should pay good money to be harrassed and bullied by a service company.Kris K.
Whoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.Jennifer R. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL B.
The drop off was finished in just a couple of minutes, even though they were very busy. One oddity though is that there is a lane used for dropping off a rental right in front of the building, but you have to pull up into the lane heading the opposite direction, and back up your vehicle in order to leave. You can't exit going forward as there is no access to the highway.RALPH H.
Have fuel level on fullNita B.
all excellentGARY R.
only problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.LARRY C. | Expérience générale
Unit we rented had green tie that could not be removed without cutter, but told it's easily ripped open. Unit had no lock inside as promised.Chris P. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.MICHAEL SHANE H.
Le client n'a pas laissé de commentaire.Russ P.
Le client n'a pas laissé de commentaire.Matthew M. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS JOSEPH L.
Le client n'a pas laissé de commentaire.Gregory G.
Most graceful and very professional staff. Your over all U-haul business will be called again. Thx.Richard B. | Online Move In
Bathroom was very dirty with this virus going around. You should keep your bathrooms cleaneredna a f. | Premières impressions
Le client n'a pas laissé de commentaire.TEENA D.
Le client n'a pas laissé de commentaire.ANDREW EDWARD B.
Le client n'a pas laissé de commentaire.NATHAN D.
Have rented from here several times. Quality from the store and equipment, to agents. After 1 500 miles this week, last thing I wanted was to wait around to get checked in and get receipts. I wasn't there 15 minutes from the time I pulled in, to the time I was done and heading home. This trip I got the service and quality equipment that made it worth spending money I really didn't have. And the equipment looked ready and reliable when I rented it, which helped me relax my anxiety. I've learned to trust the equipment I get from you guys. And when traveling alone, under stress and through long stretches of desert, it really makes the trip so much better and easier. I hate writing comments, but this was a 3 000 mile trip I mentally and physically didn't want to make. As soon as I picked up the trailer, I started feeling more at ease about it. Much appreciated, especially since I was picking up my dad's pristine old truck, which had been in storage since he died. Thank you, to the whole team!David C.
have more employees so I don't have to wait at all.Gregory V.
Le client n'a pas laissé de commentaire.JOSEPH W.
Le client n'a pas laissé de commentaire.LOUIS D.
We were completely satisfied and happy with the service and experience that we had with this U-Haul dealer. The online check-in was easy and everyone was extremely nice.James H.
Le client n'a pas laissé de commentaire.Bryan P.
When I made reservations it was not for this location. I received a text stating the location of service but not being familiar with the area I did not realize it was not the pickup location I planned. Your text and email should make it very clear that there is a change in the planned pickup area.Austin O.
No issuesRobert R.
Le client n'a pas laissé de commentaire.brain W.
The reservation was made at the Prescott Valley location. The confirmation did not purposely identify the change of location. Went to the Prescott Valley location and no vehicle was available, they were unable (as always) to check where the reservation was transferred too. Worst customer service of any U-haul dealer I have ever done business (and it is over and over with this location) with. I have, in the past, rented the same vehicle at this location. Never again will I use this location, a poor representation of your company. The Prescott location is very professional and did an excellent job on the rental. If your system changes the location of the rental, please made that apparent to the customer, so there is no guess as where to go. It was in your confirmation, but no notification of the change, just changed.Robert O.
Le client n'a pas laissé de commentaire.kirk N.
Le client n'a pas laissé de commentaire.Michael H.
Fix the online check in software. It was a waste of time. Will not use it again.THOMAS VERNON S.
Le client n'a pas laissé de commentaire.MARLENE H.
Le client n'a pas laissé de commentaire.Laura H.
Always clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.stephen g. | Expérience générale
Le client n'a pas laissé de commentaire.OTILO V.
When I explained my problem to Adrian, he was so helpful. We wete stuck in OKduring the ice storm and were stranded for 2 days in a motel, there were dtours. He extended my due date and added 100 more miles. Very helpful! When we returned the van and equipment we were met in the parking lot and sent on our way by another guy whose name I can't remember, but he was aware of the situation and called me by name.donna B.
Le client n'a pas laissé de commentaire.FLOYD B.
Le client n'a pas laissé de commentaire.LESLIE I.
Le client n'a pas laissé de commentaire.Jim I. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannine F. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN W. | Expérience générale
awesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!Jeff P. | Premières impressions
Le client n'a pas laissé de commentaire.Lori G. | Expérience générale
My only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!James R. | Online Move In
Manager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.Justin A. | Premières impressions
Le client n'a pas laissé de commentaire.TOM C. | Expérience générale
Parking is an issue. Had to park down hill with rental trucks to get to office .Doyle P. | Premières impressions
Le client n'a pas laissé de commentaire.dale e. | Expérience générale
The staff were very slow in the store.Gail C. | Expérience générale
The ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this nowOCEAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Kristie F. | Premières impressions
KJ is awesome to work with....best ever!ROGER D. | Premières impressions
Top notch customer service and support throughout my entire stay and use of services at this facility. I would 100 % highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.Renny R. | Expérience générale
Le client n'a pas laissé de commentaire.MIchael B. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth K. | Expérience générale
KJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.Cathy G. | Premières impressions
they did not refund the week i feel i deserve since i moved out a week before my month was over.Julia A. | Expérience générale
SERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.Shawna M. | Expérience générale
this was very easy.Terry L. | Premières impressions
The employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.Cindy G. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA T. | Premières impressions
Guy where fast and friendly thank youMARK D. | Expérience générale
Great Place Everyone was very helpful!Dustin E. | Premières impressions
Le client n'a pas laissé de commentaire.Jim D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard P. | Online Move In
I was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?Gail C. | Premières impressions
It was very quick and simple to get a storage unit and it is very clean and even came with a free lock.Blake W. | Premières impressions
Manager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.PATRICIA M. | Expérience générale
had reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at allDebra D. | Premières impressions
KJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !Cathy G. | Expérience générale
Le client n'a pas laissé de commentaire.Sandee S. | Expérience générale
Le client n'a pas laissé de commentaire.Debra W. | Expérience générale
Super helpful! Got us a second storage unit when all our stuff wasn't fitting into just one! We would be stuck in a bind if it wasn't for their help.PATRICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.TOWANA B. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia O. | Premières impressions
The space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.Miriam C. | Expérience générale
I went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn't open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn't even think they had done anything wrong.Patricia H. | Expérience générale
Le client n'a pas laissé de commentaire.BILL S. | Premières impressions
Bryan the manager is wonderful to have working there. I'm sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!Joan N. | Expérience générale
Clean facility and nice workers. Sometimes it's a cluster f&$@ in the office but they are nice and knowledgeable.Stephen F. | Expérience générale
Everything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!Monte C. | Premières impressions
We had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.Marla B. | Online Move In
Le client n'a pas laissé de commentaire.Joe Z. | Expérience générale
Brian and Danny are TOP NOTCH Customer Service for UhaulMary T. | Premières impressions
Le client n'a pas laissé de commentaire.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.Dave C. | Expérience générale
I was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!Lauri o. | Expérience générale
Le client n'a pas laissé de commentaire.Walter C. | Premières impressions
keep up the good workWilliam B. | Premières impressions
They lost my whole storage unitKeaton T. | Expérience générale
Thank you for going the extra mileAna R. | Expérience générale
Very helpful and friendlyTerry T. | Premières impressions
All the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus MellingerMARK M. | Expérience générale
Le client n'a pas laissé de commentaire.Royal arthur L. | Expérience générale
BienKeaton T. | Premières impressions
Scott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.Lenene T. | Premières impressions
Great service, clean facility. Very helpful staff.Kenny V. | Premières impressions
Wonderful experience. Multiple elevators would have been nice.Bryan L. | Expérience générale
Excellent serviceArlene K. | Expérience générale
We had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.Adriana F. | Expérience générale
Very dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!Phyllis S. | Premières impressions
Clerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..Royal arthur L. | Premières impressions
A little expensive for a storage locker but worth it given my situationRAY P. | Expérience générale
A little pricey but wonderful in all ways that a storage location should be.holly e. | Expérience générale
I have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!LEISA R. | Expérience générale
With my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+DENNIS H. | Premières impressions
the best customer servicejim h. | Expérience générale
The crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.James R. | Premières impressions
Good place.Karla C. | Expérience générale
I had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.Pamela C. | Premières impressions
Everything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.MERLE W. | Premières impressions
The U-Haul staff was outstanding!Tom G. | Expérience générale
My only complaint is the cost it was super expensive to start with and then they raised the price on me.Jacob A. | Expérience générale
Moved out on November 7 2019. Turned in my key card and checkout was simple and courteous. MerciMichael G. | Expérience générale
Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use againChrissy T. | Premières impressions
Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff .Danny B. | Expérience générale
Friendly, helpful employeesPatrice A. | Premières impressions
Excellent, friendly, courteous, establishment very clean and organized.David B. | Premières impressions
Everyone was friendly and accomodating. A very positive experience.MIchael B. | Premières impressions
I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.Larry M. | Premières impressions
An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.SANDRA O. | Premières impressions
They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that monthAdrienna C. | Expérience générale
The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.Diane F. | Expérience générale
The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there isDON B. | Expérience générale
100 % awesomeAndrew W. | Expérience générale
Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, whileChristopher H. | Premières impressions
Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍rex l. | Expérience générale
We were very happy with u hail and will reuse them if needed.Martin H. | Expérience générale
Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.JACKSON D. | Premières impressions
Great storage 👍Danny B. | Premières impressions
So easy to check in.Patricia H. | Premières impressions
Excellent service. thank you.Richard P. | Expérience générale
Thank you for your help! I have used you guy's before in Gilbert Az & was very satisfied with your servicevickie h. | Premières impressions
Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.Albert C. | Premières impressions
Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Je les recommande fortement.Adriana F. | Premières impressions
The staff was very helpful.Willard J. | Premières impressions
We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20 late fee anyway. Highly dissatisfied.Jennifer W. | Premières impressions
Very well maintained.Maggie D. | Expérience générale
Pleasant, Professional and courteousJohn P. | Premières impressions
It's a good storage facility. In particular, I respect the attention to the security of stored items.bard r. | Expérience générale
Very helpfulMichael H. | Premières impressions
Great experienceSusan T. | Expérience générale
Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!Christina O. | Expérience générale
The team is so resourceful and helpful! When you think of what customer service it's them 100 %!!!! They take the time to answer any and all of my questions.Carmela A. | Premières impressions
Perfect short term storage for our needs.Daina K. | Expérience générale
Rates are slightly highAnnie A. | Expérience générale
Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.MARK C. | Premières impressions
Thanks for everything you guys are great i will rent again. GladysGladys M. | Premières impressions
It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.bard r. | Premières impressions
NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.cathy j. | Expérience générale
Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.Eric C. | Premières impressions
When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.Terri O. | Expérience générale
Clear bate and switch. I had to pay an extra 114 $to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.Gretchen M. | Expérience générale
Everything was great and accommodating! Le personnel était amical et serviable. Cheryl M. | Expérience générale
We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.Russ H. | Expérience générale
I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!Mike E. | Premières impressions
ExcellentRichard P. | Premières impressions
Great experience with great people.AARON G. | Expérience générale
I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Merci.kathy s. | Expérience générale
good facility. I will use it againROBERT D. | Expérience générale
Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.Daina K. | Premières impressions
Only place i trust to store my lifes past and present.michael t. | Expérience générale
Nice staff. Very clean facility.william m. | Expérience générale
Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.Alexander T. | Expérience générale
No comments.Cheryl H. | Expérience générale
Very god experienceGregory B. | Expérience générale
Staff was helpful and facility was convenient, clean and safe.Steven D. | Expérience générale
Staff was awesomecharlie d. | Expérience générale
Second time I've used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone thoMarjorie F. | Expérience générale
Very difficult to get in and out.Ryan L. | Expérience générale
Pleased with your service and facility. Merci encore.MARY V. | Expérience générale
No nodavid s. | Expérience générale
Love working with this company! Clean, easy and close!Regina Y. | Premières impressions
Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.Rosemary B. | Expérience générale
Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.Tom and marcy W. | Premières impressions
Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!GARRETT S. | Expérience générale
Very helpful & patient.Karey S. | Expérience générale
There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.Jacob A. | Premières impressions
Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.Marie C. | Expérience générale
Excellent facility!Randy K. | Expérience générale
I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!JEFFREY W. | Expérience générale
I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!BARBARA W. | Expérience générale
Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.PATRICIA T. | Expérience générale
Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.Patricia O. | Premières impressions
Thanks for your help again!MORGAN D. | Expérience générale
Friendly and efficient staff. In and out in no time. Russell was very helpfulGARRETT S. | Premières impressions
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Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!Petra C. | Expérience générale
Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.Russ H. | Premières impressions
You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.Stephen Z. | Expérience générale
Thanks so muchbarbara w. | Expérience générale
Great service, always clean and safe facility.Joseph m. | Expérience générale
The personal were very informative and very helpfulbonita t. | Expérience générale
We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.James I. | Premières impressions
Very good service...BRIAN H. | Expérience générale
KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.colton s. | Réservation
Guys were great. Very helpful.Thomas R. | Expérience générale
Good crew. Good facility.Ron M. | Expérience générale
Staff was very helpful and knowledgeableThomas F. | Expérience générale
Great Experience... Thank you!!WILLIAM R. | Expérience générale
Exceptional customer service.Tom S. | Expérience générale
No commentswesley c. | Expérience générale
Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!dan t. | Expérience générale
Storage is convenient and well maintained.mike l. | Expérience générale
I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.Michael W. | Expérience générale
Friendly staff. Good facilities.Ron M. | Réservation
My uhaul experience could not have been more perfect.Jeannie B. | Expérience générale
Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!William L. | Expérience générale
Amazing customer service, helpful and nice.MARIE V. | Expérience générale
Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.julie t. | Expérience générale
Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!Nancy S. | Expérience générale
Although it was busy, all employees were very friendly. My move went smoothly.Sarah L. | Expérience générale
I had household items from my parents' estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.CHARLES F. | Expérience générale
The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.steve l. | Expérience générale
U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.kaland S. | Expérience générale
Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.Annie A. | Expérience générale
I'm pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!Rudy T. | Expérience générale
Everyone was so helpful and friendly and all my items arrived safelyJeannie B. | Expérience générale
Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.william f. | Expérience générale
The place was neat and clean. Everyone that we had interaction with was very nice and helpful.James S. | Expérience générale
The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.SANDRA O. | Expérience générale
We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.Diane H. | Expérience générale
Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no militaryRobbin C. | Expérience générale
Excellent service à la clientèle.CHAD R. | Réservation
Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.Kathleen L. | Expérience générale
One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!Sharon L. | Expérience générale
Cory was extremely helpful and responsive.Kathleen L. | Expérience générale
Great faculty and professional employees.VIRGINIA C. | Expérience générale
Staff was very helpful.David V. | Expérience générale
This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box's outside through the monsoon weather for at least two days.Michael M. | Expérience générale
It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.janet r. | Expérience générale
Thanks Scott, Henry, and the rest of the crew for making my day! I've been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago-it's better now than ever! DOUG B. | Expérience générale
I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.Leonard R. | Expérience générale
The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!Michael H. | Expérience générale
My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.MELISSA F. | Expérience générale
Stay away from this locationscott m. | Expérience générale
While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.scott m. | Expérience générale
Front desk staff were mostly friendly and knowledgeable.Shannon D. | Expérience générale
Great staff and great facility.Rick Y. | Expérience générale
HjJesse E. | Expérience générale
This facility lack parking and easy access to the facilities. Otherwise its good.LARRY H. | Expérience générale
All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!Jaxon T. | Expérience générale
Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix itDawn and or bill L. | Expérience générale
the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by miceLAURA J. | Expérience générale
Clean and well run.Jerome H. | Expérience générale
All the staff very helpful and customer friendly. A pleasure to work withCharles B. | Expérience générale
Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.Jim K. | Expérience générale
The building is very clean, has easy access, and the staff are very helpful and friendly.Kathy S. | Expérience générale
Excellent in every way, have used this Haul location for years!John C. | Expérience générale
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